21 & 22 November 2017 Suntec Exhibition & Convention Centre, Suntec City

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Edith Hoover
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1 21 & 22 November 2017 Suntec Exhibition & Convention Centre, Suntec City

2 Head Strategic Engagement, Asia Pacific, GSMA

What is a strategy? This is not a strategy! Copyright 2017 GSMA.

7 Non Exhaustive Elements of a Strategy UI Customer Data UX Trust Strategy Authenticatio n Security Design Copyright 2017 GSMA. The Mobile Connect logo is a trade mark registered and owned by the GSMA.

8 Session Agenda Emanuela Lecchi, Head of Public Policy APC, GSMA Pedro Hernandez, Head of Product Management, Cyber Security at G&D Asia Veljko Vasic, CEO, CreITive Anthony Howe, Think Howe Industry Experts Discuss: Are we having a Digital Identity Crisis? Moderated by Julian Gorman Veljko Vasic, CEO CreITive Dan Clarke, CreITive Pedro Hernandez, Head of Product Management, Cyber Security at G&D Asia Anthony Howe, Think Howe Paul Meyers, Head of Muru-D Angus Yu, Technology Director, Asia Pacific, GSMA Getting started with Mobile Connect Summit Close Copyright 2017 GSMA. The Mobile Connect logo is a trade mark registered and owned by the GSMA.

9 Security Strategy for Mobile ID GSMA Mobile Connect Summit Singapore, 22 nd November 2017 G+D Mobile Security

31 Digital ID & Payments Optimising payments with a robust digital ID plan! 31

32 A bit about me Started Australia s first mobile marketing company in 2000, 5 th Finger. Designed and commercialised a range of software products in the mobile communications and education sectors. ThinkHowe is a SERVICE DESIGN agency headquartered in Singapore. NUS Industrial Design Lab guest tutor. Design Thinking Training & Product Validation / Sprints. Jazz. Drums. 32

33 So where are we in time? 33

34 13 % of smartphone owners have a digital wallet app. Source: Gallup 34

35 while the majority of those who do have an app (76%) rarely use it. Source: Gallup 35

36 Less than 2% of the 1.2 billion population of India have a credit card (and nearly 20% have never been to a bank). and yet Over 1 billion mobile phones in India. Source: Daily Fintech July 15,

37 Despite the growing tendency to enlist the help of a smartphone when making purchasing decisions, millennials are still completing 53 percent of their purchases in physical stores. WHY? SECURITY CONCERNS! November 2016, Osterman Research 37

38 Different markets are more or less messy with money, & ID, for different reasons. Source: Daily Fintech July 15,

39 OR a PAYMENT is what occurs after a WHOLE BUNCH OF OTHER TRANSACTIONS HAVE HAPPENED! 39

40 OPPORTUNITY??? The Key to Mobile Money IS DIGITAL ID 40

41 OPPORTUNITY??? The Key to Mobile Money IS DIGITAL ID 41

42 OPPORTUNITY ONE (1) key to mobile money is Digital ID that creates ease & trust. 42

43 WHAT CREATES EASE & TRUST? Technology Ease. People Trust. 43

44 HOW DO USERS SEE IT? 44

45 State based

46 Bank based

47 Brand based

48 Club / community based

49 So what can we do? 49

50 Ideas for Action A human centred design approach using familiar experiences that create EASE. Trusted technologies (e.g. Braintree / Paypal) that help bridge the gap between PEOPLE and TECH. 50

51 The human centred approach!

52 THE DESIGN PROCESS - TASK Examples

53 THANK YOU! Anthony Howe

54 Dan Clarke, CreITive Moderator Veljko Vasic CEO and a co-founder of CreITive.com Pedro Hernandez, Head of Product Management, Cyber Security at G&D Asia Anthony Howe, Think Howe Julian Gorman Head of Strategic Engagement, Asia Pacific, GSMA

55 Technology Director, Asia Pacific, GSMA

Mobile Connect Overview Identity Mobile Connect Copyright 2017 GSMA.

API Exchange Basics App user (Subscriber of Operator B) API Operator A Application (Service Provider/Developer) API invocation 1 2 Discovery API Operator B Request Validator 1 2 Flow Application

exposure endpoint address and access credentials Application calls API of discovered, Operator B (optional): Operator B calls Request Validator to validate API access credentials and details of

58 API Exchange Basics App user (Subscriber of Operator B) API Operator A Application (Service Provider/Developer) API invocation 1 2 Discovery API Operator B Request Validator 1 2 Flow Application calls global Discovery capability to determine to which operator a subscriber / user of the application belongs, leveraging IP address, MSISDN, MCC/MNC from SIM Return: Operator B details, API exposure endpoint address and access credentials Application calls API of discovered, Operator B (optional): Operator B calls Request Validator to validate API access credentials and details of invoking application/ developer (*) * If operator does not want to use Request Validator they can instead implement an application whitelist Identity Mobile Connect Copyright 2017 GSMA. The Mobile Connect logo is a trade mark registered and owned by the GSMA.

59 Developer Portal Basics 1. Support for ALL developers to integrated Mobile Connect into their App/Service 2. Central and only place for developer tools & documentation Technical documentation for MC APIs Product documentation Operator status & contact information Entry-point to Sandbox Developer registration App registration Click-to-accept contracting Application promote to MNO ID Gateways API Exchange provisioning of SPs / apps Hosting of SDKs & example apps Acceptance of MC license agreement and privacy principles Identity Mobile Connect Copyright 2017 GSMA. The Mobile Connect logo is a trade mark registered and owned by the GSMA.

60 Developer Portal Basics URL : Step by Step guide: Operators listed on Developer Portal: Status: Live: Open for 3rd parties, service available now; Live: Internal, available on internal services or selected partners s only - not currently on-boarding; Pilot, will launch shortly; Coming soon, date to be confirmed IQSS Help and Support: Identity Mobile Connect Copyright 2017 GSMA. The Mobile Connect logo is a trade mark registered and owned by the GSMA.

Developer Portal Identity Mobile Connect Copyright 2017 GSMA.

Mobile Connect : Go Live Identity Mobile Connect Copyright 2017 GSMA.

Security Strategy for Mobile ID GSMA Mobile Connect Summit

Security Strategy for Mobile ID GSMA Mobile Connect Summit Singapore, 22 nd November 2017 G+D Mobile Security G+D Mobile Security: Managing Billions of Connected Digital Identities Today 660 million contactless