SAMPLE. Mobile Payments State of the Industry. Mobile Payments State of the Industry Networld Media Group

Transcription

1 2016 The latest statistics and commentaries about the financial game-changer that is mobile payments.

2 CONTENTS Page 3 Page 9 Page 19 Page 28 Page 40 Page 43 Page 45 Page 47 Page 49 Executive Summary Will Hernandez, editor, MobilePaymentsToday.com U.S. Consumer Survey Results U.K. Consumer Survey Results Industry Survey Results A Snapshot of the Mobile Capture Opportunity Shirra Frost, director of product marketing, Fiserv Loyalty Applications and Payments: Are Consumers Ready? Stacey Finley Tappin, senior vice president of sales and marketing communications, Apriva The Future Is Biometric, But Privacy Fears Must Be Confronted Sirpa rdlund, executive director, Mobey Forum The Merging of Social Media, Payments and Mobile Michael Hagen, corporate ID strategist and managing director, IDchecker What s the Added Value in? Ben Kaplan, president and CEO, CashStar Will Hernandez, editor Today willh@networldmediagroup.com Brittany Warren, custom content editor brittanyw@networldmediagroup.com Alan Fryrear, chairman & CEO alanf@networldmediagroup.com Tom Harper, president tomh@networldalliance.com Kathy Doyle, executive vice president and publisher kathyd@networldmediagroup.com Eastpoint Park Blvd., Louisville, KY (502) All rights reserved. part of this publication may be reproduced without the express written approval of the publisher. Viewpoints of the contributors and editors are their own and do not necessarily represent the viewpoints of the publisher Networld Media Group 2

3 US CONSUMER SURVEY RESULTS 5. Is your primary mobile device a: % 46% Cell phone (not a smartphone) 48% 9% 11% Android or other smartphone 18% 6. Do you use your mobile phone to access the Internet? 6% Android or other smartphone Cell phone (not 9% a smartphone) 33% 23% Android or other smartphone 34% 2% 3% 35% 3% Cell phone Cell phone (not a smartphone) 1% 4% 4% Android or other smartphone 55% 36% % t Sure Cell phone (not a smartphone) 2% 2% 65% 2% Android or other smartphone 52% % 94% 7% % % 95% 2016 Networld Media Group 3

4 UK CONSUMER SURVEY SURVEY RESULTS RESULTS 7. Do you use your mobile phone to make online purchases? % 8% % 8. Which payment methods have you used to make online purchases with your mobile phone? 2% 1% Carrier billing Bank account 14% includes: Amazon Payments and Google Wallet ne Credit card 9. Have you used your mobile device to make a purchase in a store (e.g. using PayPal, Google Wallet, Softcard (formerly Isis), Apple Pay)? % 32% 34% Paypal Debit card 49% 51% % 21% 83% 79% 2016 Networld Media Group 4

5 INDUSTRY SURVEY RESULTS Survey respondents: ALL Percentages may not add up to 100% due to rounding. 1. Where is the headquarters of your organization? 2. Which of the following best describes your level of seniority in the organization? Western Europe 12% United States 44% 3. How has the speed of consumer adoption of mobile payments met your expectations? About the same as I had 30% AsiaPacific 24% 6% South America Faster than 28% 2% Australia 3% Canada 7% Central/Eastern Europe 2% Mexico EVP/SVP/VP, CFO, CIO, COO, Managing Director Chairman, Owner, Partner, President, CEO t in management 7% 17% 18% 19% Director, Manager, Supervisor 41% includes: Higher education professionals, engineers, and analysts 4. How has the deployment of mobile-payment applications by businesses met your expectations? About the same as I had 31% Faster than 24% Slower than 42% Slower than 45% 2016 Networld Media Group 5

6 INDUSTRY SURVEY RESULTS Survey respondents: FINANCIAL INSTITUTIONS 8. Is your financial institution a: 9. What is the size of your financial institution? Local (with branches only in your city or community) 19% 32% Regional (with branches in Bank just a few states) Credit union 15% 53% includes: broker, payment provider, merchant services, and venture capitalist 10. Does your financial institution currently offer mobile banking? National (such as Bank of America) 76% 15% 66% 11. Do you plan on providing mobile banking, and if so, how soon? 24% specific time frame 38% plans to add 19% Within 6 months 19% Within 2 years 13% Within 12 months 13% 2016 Networld Media Group 6

7 INDUSTRY SURVEY RESULTS Survey respondents: SOFTWARE/APPLICATION PROVIDER/DEVELOPER 37. Among the different industry stakeholders, which has the greatest chance to provide the best mobile wallet experience? includes: Google, Apple, Samsung, and consortiums of like compaies Third-party developers 36% 7% Telcos 15% Banks 28% Retailers 14% 38. Will some form of consolidation/mergers happen in the future among mobile wallet providers as more companies enter this market? 92% 8% 2016 Networld Media Group 7

8 2016 To download the rest of this report click HERE Use coupon code MPT15 to receive 15% off this report NETWORLD MEDIA GROUP