INDUSTRIAL TRAINING AND QUALITY ASSURANCE (PTY) LTD Co Reg No: 90/07143/ BROCHURE HERCULINE J RETIEF

Transcription

1 INDUSTRIAL TRAINING AND QUALITY ASSURANCE (PTY) LTD Co Reg No: 90/07143/ BROCHURE HERCULINE J RETIEF

2 ITQA TRAINING PROGRAMME FOR 2017 The company was established in 1990 after the CSIR was privatised where we started training in quality since Our mission is to give our students an adequate, substantial, and practical knowledge of Statistics, which forms an integral part of the international accredited certifications and can be implemented in industry. PREPARATION FOR CERTIFICATIONS OFFERED BY THE AMERICAN SOCIETY FOR QUALITY (ASQ) AVAILABLE FOR SOUTH AFRICAN AND AFRICAN ADVANCEMENT This series of certifications offered by the American Society of Quality (ASQ), allow all participants to contribute to the major advancement in the South African, as well as other African countries commerce and industry. To the organisation where candidates are employed, it provides demonstration of employee proficiency via validation of skills by a third party global organisation. It is also a beneficial investment in future quality operations, and the sharing and applying of expert knowledge in the workplace. COURSE OUTLINES We would like to emphasise that the curricula given in this brochure is an outline of the subject matter covered, and indicate the main points that will be covered in detail during the presentation of the training course. IN-HOUSE TRAINING COURSES ITQA has provided specially tailored in-house training and awareness courses in quality and related subjects for several companies. Many of the companies have requested additional courses of a similar nature that address the improvement of understanding and performance at top management, middle management, supervisor, and on the shop floor level. ITQA has received numerous feedback reports from these companies, indicating definite improvements in quality, and overall levels of performance, with consequent financial benefits for the companies. CONSULTANCY ITQA is able to offer assistance in the solution of problems associated with requirements according to the ISO9001:2015 International Standards, Statistics, and all other Quality related matters. 1

3 ACCREDITATION ITQA training courses were developed and are upgraded on an on-going basis to train and prepare candidates to sit for the International Certification Examinations during the year with the ASQ (American Society for Quality) as there are no unit standards for Quality in South Africa to measure our courses against. Please refer to our website for details of the company s and lecturers credentials before, and since the company was formed in Tax Invoices issued by ITQA can be submitted to SARS for a partial Skills Development Levy (SDL) refund, plus 14% VAT. PAYMENT OF TRAINING COSTS Enrolment fees are payable prior to the commencement of a course. EFT s may be deposited into our bank account (details are printed at the bottom of the Tax Invoices ITQA issue according to the details supplied by companies on the Application for Enrolment form). Most of our main clients have registered us as a Supplier/Vendor in order for training costs to be settled via EFT. ITQA is also registered on the Department: National Treasury: RSA Central Supplier Database for Government. Tax Invoice numbers should be used as reference when payments are processed at the end of the month for reconciliation and VAT payment purposes. APPLICATIONS Applications for enrolment should be submitted on the Application for Enrolment form to register candidates for training courses, supplying full details of the prospective candidates who will be attending, full details of the company s invoicing details, the courses that the candidates would like to enrol for, as well as the dates according to our 2017 ITQA Training Calendar. ENQUIRIES Enquiries regarding our training courses should be addressed to: Claradyn de Beer Industrial Training and Quality Assurance (Pty) Ltd **154 Hugh Street, Sunnyside, Pretoria, **Google Maps: , ,17z/data=!4m5!3m4!1s0x0:0x0!8m2!3d !4d ?hl=en PO Box 27211, Sunnyside, Pretoria, 0132, RSA. Tel No : (012) International: Fax No : (012) International: address : itqa@mweb.co.za or claradyn@itqa.co.za Website : 2

4 TRAINING COURSES OFFERED BY ITQA 1 Quality Techniques I page 4 2 Quality Techniques II page 5 3 Mechanical Inspection Page 6 4 Preparation for Certified Quality Inspector (CQI) page 7 5 Preparation for Certified Six Sigma Green Belt (CSSGB) Page 9 6 Preparation for Certified Quality Technician (CQT) Page 10 7 Preparation for Certified Quality Engineer (CQE) page 12 8 Preparation for Certified Manager of Quality/ page 14 Organizational Excellence (CMQ/OE) 9 Preparation for Certified Quality Auditor (CQA) page Preparation for Certified Six Sigma Black Belt (CSSBB) page 18 TRAINING COURSES OFFERED BY ITQA ON REQUEST CQIA (Certified Quality Improvement Associate) CRE (Certified Reliability Engineer) CCT (Certified Calibration Technician) CSSYB (Certified Six Sigma Yellow Belt) CSQE (Certified Software Quality Engineer) CQPA (Certified Quality Process Analyst) CSQP (Certified Supplier Quality Professional) ASQ DATES FOR CERTIFICATION EXAMINATIONS: Examination Window ASQ Deadline CQT/CQI/CMQ/CRE/SSYB/SSBB March February May April July June Sep August Nov October 2017 CQA/CQE/SSGB/CCT/CQIA/CSQE June May August July Oct September Dec November

5 Course No 1 QUALITY TECHNIQUES I This is an introductory training course which is designed to give participants an insight into the basic principles of Statistical Quality Control. The full Body of Knowledge for QTI can be requested from our offices. Syllabus: Elements of Quality, their Structure and Organisation Quality Cost Capture and Control Problem Identification and Analysis Elementary Statistical Concepts Machine and Process Capability Studies Compiling and Using Statistical Control Charts The various Sampling Methods and the effect thereof, and methods applied to rectify problems so that an Acceptable Quality Level (AQL) can be achieved Average Outgoing Quality ISO9001:2015 Duration: 5 working days Dates, Venue, and Training Cost: Dates Venue Costs per Delegate January 2017 ITQA Premises, Pretoria. R February 2017 ITQA Premises, Pretoria. R May 02 June 2017 ITQA Premises, Pretoria. R June 2017 ITQA Premises, Pretoria. R July 2017 ITQA Premises, Pretoria. R August 2017 ITQA Premises, Pretoria. R October 2017 ITQA Premises, Pretoria. R November 2017 ITQA Premises, Pretoria. R Please note: Training in Durban and Cape Town will only be presented on request at in-house venues for 8 15 students. Quotations will be supplied on request. 4

6 Course No 2 QUALITY TECHNIQUES II This course extends and develops the subject matter of Quality Techniques I. The full Body of Knowledge for QTII can be requested from our offices. Syllabus: Duration: Probability Discrete Distribution Continuous Distributions Sampling Distributions Confidence Intervals Significance Testing Contingency Tables Basic Experimental Design Analysis of Variance Factorial Design Some Aspects of Non-parametric Methods Sequential Sampling Plans BS 6001 (Mil Standard 105E) Variables Sampling Plans BS 6002 (Mil Standard 414) Cumulative Sum Control Chart Structure and Interpretation Reliability Regression Analysis and Correlation 10 working days (two sessions of 5 days each). Admission Requirements: Applicants must have previously attended the Quality Techniques I training course. Dates, Venue, and Training Costs: Dates Venue Costs per Delegate February 2017 (Week1) March 2017 (Week 2) ITQA Premises, Pretoria. R May 2017 (Week 1) June 2017 (Week 2) ITQA Premises, Pretoria. R July 2017 (Week 1) July 2017 (Week 2) ITQA Premises, Pretoria. R Sep 2017 (Week 1) Oct 2017 (Week 2) ITQA Premises, Pretoria. R Oct-02 Nov 2017 (Week 1) 27 Nov-01 Dec 2017 (Week 2) ITQA Premises, Pretoria. R Delegates will receive the following text books together with their training material: Statistical Tables (J Murdoch & JA Barnes), together with Schaum s Outlines Statistics (Murray R Spiegel & Larry J Stephens). 5

7 Course No 3 MECHANICAL INSPECTION A sound Quality Control System requires adequately trained inspection personnel. To provide such people with the adequate expertise, a training course, covering many aspects of Mechanical Engineering Inspection, has been compiled by ITQA. Syllabus: Historical Background Precision, Accuracy, and Reliability Decimal Numbers Engineer s Steel Rule Tolerances Gauging Principles Surface Finish Assessment Vernier Caliper Micrometer Dial Indicators Engineering Drawings Records Gauge Blocks Optical Projection Angular Measurement Surface Measurement Roundness Measurement Materials Testing Workshop Calibration Sampling At each stage of the course, participants must complete a set of practical tasks. Satisfactory completion of the complete course will entitle the participant to obtain a Mechanical Inspection Training Certificate. Duration: 5 working days Dates, Venue, and Costs: Dates Venue Costs per Delegate 27 Feb-03 March 2017 ITQA Premises, Pretoria. R July 2017 ITQA Premises, Pretoria. R August 2017 ITQA Premises, Pretoria. R September 2017 ITQA Premises, Pretoria. R October 2017 ITQA Premises, Pretoria. R November 2017 ITQA Premises, Pretoria. R December 2017 ITQA Premises, Pretoria. R

8 Course No 4 PREPARATION FOR CERTIFIED QUALITY INSPECTOR (CQI) The Preparation sessions are designed to prepare candidates for the American Society for Quality (ASQ) Certification as Certified Quality Inspectors. Minimum Expectations for a Certified Quality Inspector Must know basic quality terms, definitions, and concepts. Must know basic statistical terms and techniques, how to plot data, and how to recognise out-of-control conditions. Must know the definition of PDCA and understand team concept. Must understand types of measurement, measurement terminology, and the different measurement scales. Must know the difference between accuracy and precision and be able to select the appropriate measuring tools and techniques. Must know how to measure using surface plate layouts. Must be able to identify/recognise inspection errors and initiate resolution. Must have basic calibration knowledge. Must be able to read and interpret blueprints and know definitions of critical, major, and minor characteristics. Minimum Requirements as stipulated by the ASQ for a Certified Quality Inspector To apply for the Certification as a CQI, you must have two years of on-the-job experience in quality inspection or related field. If you do not have a High School Diploma or GED, you must have 3 years additional work experience. Body of Knowledge for a Certified Quality Inspector A detailed Body of Knowledge for CQI can be requested from our offices in a PDFformat. Duration: 10 working days Admission Requirements: It is advisable that candidates should complete the Mechanical Inspection training course. This is not applicable to Senior Quality Inspectors. Dates, Venue, and Costs: Dates Venue Costs per Delegate January 2017 (Week1) ITQA Premises, Pretoria. R ** February 2017 (Week 2) May 2017 (Week 1) June 2017 (Week 2) ITQA Premises, Pretoria. R ** **The costs for the Preparation sessions for Certification do not include ASQ Membership Fee, as well as the Certification Examination Fee due to the ZAR Rand/US$ Exchange Rate fluctuations. Quotes are valid for 10 days only. 7

9 ASQ CQI Examination Windows ASQ Application Deadline March February May April July June September August November October

10 Course No 5 PREPARATION FOR CERTIFIED SIX SIGMA GREEN BELT (CSSGB) The Preparation sessions are designed to prepare candidates for the American Society for Quality (ASQ) Certification Examination as a Certified Six Sigma Green Belt (CSSGB). A detailed Body of Knowledge of CSSGB can be requested from our offices in a PDF-format. Duration: 10 working days (two sessions of 5 days per session) Minimum Expectations for a Certified Six Sigma Green Belt The Certified Six Sigma Green Belt operates in support of, or under the supervision of a Six Sigma Black Belt, analyses and solves Quality problems, and is involved in Quality Improvement Projects. A Green Belt is someone with at least three years of work experience who wants to demonstrate his/her knowledge of Six Sigma tools and processes. Minimum Requirements as stipulated by the ASQ for a Certified Six Sigma Green Belt CSSGB Certification requires 3 years of work experience in a full-time position. Paid intern, co-op, or any other course work cannot be applied toward the work experience requirement. Educational waivers are not granted. It is advisable for candidates to complete the Quality Techniques I training course before enrolment of the CSSGB Preparation sessions. Dates, Venues, and Costs: Dates Venue Costs per Delegate March 2017 (Week1) April 2017 (Week 2) 28 Aug-01 Sep 2017 (Week 1) Sep 2017 (Week 2) ITQA Premises, Pretoria. R ** ITQA Premises, Pretoria. R ** **The costs for the Preparation sessions for Certification do not include ASQ Membership Fee, as well as the Certification Examination Fee due to the ZAR Rand/US$ Exchange Rate fluctuations. Quotes are valid for 10 days only. ASQ CSSGB Examination Windows ASQ Application Deadline** June May August July October September December November

11 Course No 6 PREPARATION FOR THE CERTIFIED QUALITY TECHNICIAN (CQT) The Preparation sessions are designed to prepare candidates for the American Society for Quality (ASQ) Certification Examination as a CQT. The CQT is a paraprofessional who, in support and under the direction of quality engineers or supervisors, analyses and solves quality problems, prepares inspection plans and instructions, selects sampling plan applications, prepares procedures, trains inspectors, performs audits, analyses quality costs and other quality data, and applies fundamental statistical methods for process control. Minimum Expectations for a Certified Quality Technician Must be able to define quality concepts and quality processes, including Six Sigma basics, cost of quality, etc.; must be able to apply quality tools; must be able to interpret information and data; must be able to apply team concepts both as a member and leader. Must be able to define statistical techniques, including basic elements of Design of Experiments and reliability; must be able to determine what data to collect for a specific technique, how to apply it to various statistical methods, and how to analyse results. Must know which measurement and test equipment tools are appropriate for various tasks and how to assess tool accuracy and precision; must understand the concept of standards traceability for measurement and test equipment. Must be able to apply basic inspection and testing techniques, including various types of sampling plans; must be able to read and interpret blueprints (drawings), including geometric dimensioning and tolerancing. Must understand and be able to apply various quality audit types and their components, tools, and techniques. Must understand and be able to apply the elements of corrective and preventative actions, including root cause analysis, failure mode and effects analysis, and the control of nonconforming material. Minimum Requirements as stipulated by the ASQ for a Certified Quality Technician To apply for the Certification as a CQT, you must have at least 4 years of higher education and/or work experience in one or more of the areas of the CQT Body of Knowledge. If you are now, or were previously certified by the ASQ as a Quality Engineer, Software Quality Engineer, or Quality Manager, experience used to qualify for certification in those fields applies to certification as a Quality Technician. If you have completed a degree from a College, University, or Technical School, part of the 4 years experience requirement will be waived as follows (only one of these waivers may be claimed): Certificate/Diploma from a Technical or Trade school one year waived. Associate Degree two years waived. Bachelor s, Master s, or Doctorate three years waived *Degrees/Diplomas from foreign Educational Institutions must be equivalent to Degrees from the USA Educational Institutions. Proof of equivalency must be submitted with the Application for Certification. 10

12 A detailed Body of Knowledge of CQT can be requested from our offices in a PDFformat. Duration: 10 working days (two sessions of 5 days per session) It is advisable for candidates to complete the Quality Techniques I and Quality Techniques II training courses before enrolment of the CQT Preparation sessions. Dates, Venues, and Costs: Dates Venue Costs per Delegate January 2017 (Week1) ITQA Premises, Pretoria. R ** February 2017 (Week 2) May 2017 (Week 1) June 2017 (Week 2) ITQA Premises, Pretoria. R ** **The costs for the Preparation sessions for Certification do not include ASQ Membership Fee, as well as the Certification Examination Fee due to the ZAR Rand/US$ Exchange Rate fluctuations. Quotes are valid for 10 days only. ASQ CQT Examination Windows ASQ Application Deadline March February May April July June September August November October

13 Course No 7 PREPARATION SESSIONS FOR CERTIFIED QUALITY ENGINEER (CQE) The Preparation sessions are designed to prepare candidates for the American Society for Quality (ASQ) Certification Examination as a CQE. The CQE has to recertify with the ASQ every 3 years. The detailed Body of Knowledge of CQE can be requested from our offices in a PDFformat. Minimum Expectations for a Certified Quality Engineer Will have a fundamental understanding of quality philosophies, principles, systems, methods, tools, standards, organisational and team dynamics, customer expectations and satisfaction, supplier relations and performance, leadership, training, interpersonal relationships, improvement systems and professional ethics. Will have fundamental understanding of a quality system and its development and implementation to domestic and international standards or requirements. Will have a basic understanding of the audit process, including types of audits, planning, preparation, execution, reporting results and follow-up. Will be able to develop and implement quality programmes, including tracking, analysing, reporting and problem solving. Will be able to plan, control and assure product and process quality in accordance with quality principles, which include planning processes, material control, acceptance sampling and measurement systems. Will have basic knowledge of reliability, maintainability, and risk management, including key terms and definitions, modelling, system design, assessment tools and reporting. Will have a thorough understanding of problem-solving and quality improvement tools and techniques. This includes knowledge of management and planning tools, quality tools, preventative and correction actions, and how to overcome barriers to quality improvements. Will be able to acquire and analyse data, using appropriate standard quantitative methods across a spectrum of business environments to facilitate process analysis and improvements. Minimum Requirements as stipulated by the ASQ for a Certified Quality Engineer (CQE) To Certify as a CQE, you must have 8 years on-the-job experience in one or more of the areas of the Body of Knowledge. A minimum of 3 years must be in a decision-making position. If you are now or were previously certified by ASQ as a, Quality Auditor, Reliability Engineer, Software Quality Engineer, or Quality Manager, experience used to qualify for certification in these fields often applies to certification as a Quality Engineer. If you have completed a degree* from an accredited College, University, or Technical School with accreditation accepted by the ASQ, part of the 8 years experience requirement will be waived, as follows (only one of these waivers must be claimed): If you have a Certificate from a Technical or Trade School one year will be waived. Associate Degree two years waived. Bachelor s Degree four years waived. Master s or Doctorate Degree five years waived. *Degrees/Diplomas from foreign Educational Institutions must be equivalent to Degrees from the USA Educational Institutions. Proof of equivalency must be submitted with the Application for Certification. 12

14 It is advisable for candidates to complete the Quality Techniques I and Quality Techniques II training courses before enrolment of the CQE Preparation sessions. Duration: 10 working days (two sessions of 5 days per session) Dates, Venues, and Costs: Dates Venue Costs per Delegate March 2017 (Week1) April 2017 (Week 2) 28 Aug-01 Sep 2017 (Week 1) Sep 2017 (Week 2) ITQA Premises, Pretoria. R ** ITQA Premises, Pretoria. R ** **The costs for the Preparation sessions for Certification do not include ASQ Membership Fee, as well as the Certification Examination Fee due to the ZAR Rand/US$ Exchange Rate fluctuations. Quotes are valid for 10 days only. ASQ CQE Examination Windows ASQ Application Deadline June May August July October September December November

15 Course No 8 PREPARATION SESSIONS FOR THE CERTIFIED MANAGER OF QUALITY/ORGANIZATIONAL EXCELLENCE (CMQ/OE) These Preparation sessions for the CMQ/OE prepare candidates to sit for the ASQ Certification Examination as a Certified Manager of Quality/Organizational Excellence. The CMQ/OE has to recertify with the ASQ every 3 years. A detailed Body of Knowledge for CMO/OE can be requested from our offices in a PDF-format. Minimum Expectations for a Certified Manager of Quality/Organizational Excellence (CMQ/OE) The CMQ/OE is a professional who leads and champions process-improvement initiatives everywhere from small businesses to multinational corporations that can have regional or global focus in a variety of service and industrial settings. A CMQ/OE facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organisational improvement. The CMQ/OE should be able to motivate and evaluate staff, manage projects and human resources, analyse financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organisational challenges. Minimum Requirements as stipulated by the ASQ for a Certified Manager of Quality/Organizational Excellence (CMQ/OE) To apply for Certification as a CMQ/OE you must have 10 years of Higher Education and/or working experience, including 5 years in a decision-making position. Decision-making is defined as having the authority to define, execute, or control projects/processes, and being responsible for the outcome. In addition, if you are now, or were previously certified by the ASQ as a Quality Engineer, or Software Quality Engineer, or Reliability Engineer, experience used to qualify for Certification in those fields, apply to Certification as a Quality as a CMQ/OE. If you have completed a degree from a College, University, or Technical School, part of the 10 years experience requirement will be waived as follows (only one of these waivers may be claimed): Certificate/Diploma from a Technical or Trade school one year waived. Associate Degree two years waived. Bachelor s Degree four years will be waived. Master s, or Doctorate Degree five years waived *Degrees/Diplomas from foreign Educational Institutions must be equivalent to Degrees from the USA Educational Institutions. Proof of equivalency must be submitted with the Application for Certification 14

16 Duration: 10 working days Dates, Venues, and Costs: Dates Venue Costs per Delegate January 2017 (Week1) ITQA Premises, Pretoria. R ** February 2017 (Week 2) May 2017 (Week 1) June 2017 (Week 2) ITQA Premises, Pretoria. R ** **The costs for the Preparation sessions for Certification do not include ASQ Membership Fee, as well as the Certification Examination Fee due to the ZAR Rand/US$ Exchange Rate fluctuations. Quotes are valid for 10 days only. ASQ CMQ/OE Exam Windows ASQ Application Deadline March February May April July June September August November October

17 Course No 9 PREPARATION FOR THE CERTIFIED QUALITY AUDITOR (CQA) The Preparation sessions are designed to prepare candidates for the American Society for Quality (ASQ) Certification Examination as a CQA. The CQA have to recertify with the ASQ every 3 years. A detailed Body of Knowledge for CQA can be requested from our offices in a PDFformat. Minimum Expectations for a Certified Quality Auditor Must possess the knowledge and ability to conduct different types of audits, as appropriate for method, relationship, or purpose of the audit, and must recognise the effect of those audit types will have on the audit scope and outcomes. Must be able to audit in a professional, ethical, and objective manner using and interpreting applicable standards or requirements, with an awareness of potential legal and financial ramifications. Must be able to plan, communicate, and execute an audit with its defined scope, including scheduling resources, conducting necessary meetings in performance of the audit, and using appropriate techniques to gather, identify, and classify objective evidence. Must be able to verify, document, and communicate audit results, develop an audit report, and evaluate the effectiveness of corrective action and follow up. Must possess interpersonal skills to resolve conflict, conduct interviews, and make presentations while participating as an audit team member, and must possess knowledge of the unique responsibilities of the lead auditor and team facilitator. Must understand the value that quality audits add to the organisation and how auditing can reveal interrelationships between business processes that can influence outcomes and organisational risk. Must be able to select appropriate quality and auditing tools and techniques, and use them effectively in a variety of practical applications. Minimum Requirements as stipulated by the ASQ for a Certified Quality Auditor To apply for Certification as a CQA, you must have 8 years of higher education and/or work experience, including 3 years in a decision-making technical, professional, or management position. In addition, if you are now, or were previously certified by the ASQ as a Quality Engineer, or a Reliability Engineer, experience used to qualify for Certification in those fields, apply to Certification as a Quality Auditor. Decision-making is defined as having the authority to define, execute, or control projects/processes, and being responsible for the outcome. If you have completed a degree from a College, University, or Technical School, part of the 8 years experience requirement will be waived as follows (only one of these waivers may be claimed): Certificate/diploma from a Technical or Trade school one year waived. Associate Degree two years waived. Bachelor s Degree four years will be waived. Master s, or Doctorate Degree five years waived *Degrees/Diplomas from foreign Educational Institutions must be equivalent to Degrees from the USA Educational Institutions. Proof of equivalency must be submitted with the Application for Certification 16

18 Duration: 10 working days Admission Requirements: It is advisable for candidates to complete the Quality Techniques I and Quality Techniques II training courses before enrolment of the CQA Preparation sessions. Dates, Venues, and Costs: Dates Venue Costs per Delegate March 2017 (Week1) April 2017 (Week 2) 28 Aug-01 Sep 2017 (Week 1) Sep 2017 (Week 2) ITQA Premises, Pretoria. R ** ITQA Premises, Pretoria. R ** **The costs for the Preparation sessions for Certification do not include ASQ Membership Fee, as well as the Certification Examination Fee due to the ZAR Rand/US$ Exchange Rate fluctuations. Quotes are valid for 10 days only. ASQ CQA Examination Windows ASQ Application Deadline June May August July October September December November

19 Course No 10 PREPARATION FOR THE CERTIFIED SIX SIGMA BLACK BELT (SSBB) The CSSBB requires two completed projects with signed affidavits to be submitted to the ASQ, or one completed project with a signed affidavit and three years of work experience in one or more areas of the CSSBB Body of Knowledge before the ASQ will allow delegates to sit for the Certification Examination as a SSBB. The Preparation sessions are designed to prepare candidates for the American Society for Quality (ASQ) Certification Examination as a CSSBB. A detailed Body of Knowledge for CSSBB, or Project Criteria, can be requested from our offices. Candidates have to recertify every 3 years for the CSSBB. Minimum Expectations for a Certified Six Sigma Black Belt (CSSBB) The Certified Six Sigma Black Belt will be able to explain Six Sigma philosophies and principles, including supporting systems and tools, (quality, process/continuous improvement, etc.) and will be able to apply them in various business processes throughout the organisation. The CSSBB will be able to demonstrate and be a driver for various leadership roles and responsibilities, organisational dynamics, customer expectations and satisfaction. The CSSBB will have a fundamental understanding of components and techniques used in project management, including planning, deploying, monitoring, etc. Will be able to demonstrate team leadership, understand team dynamics, assign team member roles and responsibilities, and be a driver of change agent methodologies, and various communication tools such as negotiation, motivation, conflict resolution, etc. The CSSBB will have a thorough understanding of, and will be able to use all aspects of the Define, Measure, Analyse, Improve, and Control (DMAIC) model in accordance with Six Sigma principles (and as detailed in the Body of Knowledge). The CSSBB will have basic knowledge of lean enterprise concepts, will be able to identify non-value-added elements and activities, and will be able to use specific tools. The CSSBB will be able to use and analyse Quality Function Deployment (QFD) techniques, Failure Mode and Effects Analysis (FMEA), and basic robust design processes, including noise strategies, tolerance design, and process capability tools. The CSSBB will have a basic understanding of Design for Experiment for special design tools. The Preparation sessions for SSBB Certification will be presented on request only. 18

20 APPLICATION FOR ENROLMENT To: INDUSTRIAL TRAINING & QUALITY ASSURANCE PO Box 27211, Sunnyside, PRETORIA, Tel +27 (012) Fax +27 (012) (HTML) TRAINING COURSE DATES SCHEDULED PARTICULARS OF CANDIDATES NOMINATED: Surname Full Names ID No Cell No/ Direct Work No Company Postal Address Code/Country Co VAT Reg No Co Reg No Tel/Fax/ Application Submitted by: Position Co Order No Signature of Approval Date Course Fee (VAT incl) Name of Person and Contact Tel/Cell No (Please write clearly for confirmation purposes) (Invoice No s must be used as reference when Electronic payments are processed). BANK DETAILS: Bank : ABSA Account : Industrial Training & Quality Ass (Pty) Ltd Branch Code : (Universal Branch Code Account No :