Understanding ASQ Certification Tracks for Succeeding as Quality Professionals

Transcription

1 Understanding ASQ Certification Tracks for Succeeding as Quality Professionals Minnesota Section 1208 American Society for Quality Bill Hamann March 13 th, 2018

2 Speaker Bio 25 years Medical Device Manufacturing Boston Scientific - 15 ½ years Gyrus/ACMI/Olympus - 3 ½ years RTI Remmele Medical (Contract Manufacturing) - 3 ½ years St. Jude Medical / Abbott - 2 ½ years Senior ASQ member Member since 1992 CQE 1998 Certified Lead Auditor 2004 Certified Manager Quality & Organizational Excellence 2008 Certified Six Sigma Green Belt 2017 Recently joined Education Committee and Instructor group

3 Existing ASQ Certification Career Tracks

4 Agenda Ice Breaker-Why get ASQ Certified? Background/History of ASQ Certs Who, What, Why, When, Where (How to become certified?) Traditional vs. Make your own path Bodies of Knowledge (BOKs) Fact Sheets / Inserts Examples-how I have used the ASQ Cert Tracks

5 References ASQ website Wikipedia website Quality Progress March 2018 Quality Digest Quality Council of Indiana Primers MN ASQ Website

6 Why get ASQ Certified? Taking credit for work accomplishments/experience Training and Development Staying current with Industry/Technology Exploring related positions Growth Opportunities-promotion, new positions Competing with others Discovering other industry options and tools Increased salary/wages

7 Quality Digest Article Are you Certifiable? According to the latest ASQ salary survey, those with certificates earn considerably more than those without. "For example, the average salary for quality engineers without certification is $52,600, and it's just under $60,000 for those who are Certified Quality Engineers," explains Harthun. "The largest difference is with reliability engineers. Without ASQ certification, the average salary is $59,500, and with certification it's $82,500." Quality Digest

8 Background/History of ASQ Certs* Year created Certification ASQ initials 1968 Engineer CQE 1970 Technician CQT Covers Principle of product and service, quality evaluation, and control. Quality problem, analysis, inspection sampling plans and statistical process control applications. Comments 1972 Reliability Engineer CRE Principles of performance evaluation for product and system safety, reliability, and maintainability. American Society for Quality Reliability Division 1984 Inspector CQI 1987 Auditor CQA Hardware documentation, lab, and calibration procedures, inspection, process performance, data collection, and reports. Standards and principles of auditing, questions, evaluations and reports for quality system adequacy. Initially known as mechanical inspector (CMI). * Info taken from Wikipedia and ASQ websites

9 Background/History of ASQ Certs Year created Certification ASQ initials Covers Comments 1995 Manager CMQ/O E (CQM: ) Champions process improvement initiatives and supports strategic planning and deployment initiatives. Changed to Certified Manager of Quality/ Organizational Excellence in 2006 to reflect the broader scope of the quality manager's position Software Quality Engineer 1996 CQA-HACCP CSQE CHA since 2004 Development of software processes, measurement, verification, and validation, analytical methods, and quality management. Developed to test applicants knowledge of the HACCP standards. Changed to Certified HACCP Auditor in Improveme nt Associate CQIA Designed to test basic knowledge of quality tools and their uses, along with involvement in quality improvement projects.

10 Background/History of ASQ Certs Year created Certification ASQ initials 2001 Six Sigma Black Belt CSSBB Covers To demonstrate competency in Six Sigma methods. Comments 2002 CQAbiomedical CBA since Understands principles of standards, regulations, directives, and guidance for auditing a biomedical system. Changed to Certified Biomedical Auditor in Calibration Technician CCT Tests, maintains, and repairs electrical, mechanical, electromechanical, analytical, and electronic measuring/ recording equipment for conformance to established standards Process Analyst CQPA Paraprofessional who analyzes and solves quality problems and is quality improvement projects.

11 Background/History of ASQ Certs Year created 2006 Certification Six Sigma Green Belt ASQ initials CSSGB Covers Paraprofessional who works with process development and documentation, collects, and summarizes data, and creates, and interprets multivar studies. Comments 2009 Pharmaceutical good manufacturing practices professional certification CPGP Tests applicant knowledge of principles as regulated and guided by national and international agencies Six Sigma Master Black Belt CMBB To demonstrate master competency in six sigma methodology.

12 Background/History of ASQ Certs Year created Certification ASQ initials Covers Comments 2016 Supplier Quality Professional CSQP Works with an organization's supply chain and suppliers to continuously improve the performance of key system components by implementing process controls and developing quality assurance plans. unknown Six Sigma Yellow Belt CSSYB Entry-level employees who seek to improve their world or executive champions who require an overview of Six Sigma and the define, measure, analyze, improve, and control (DMAIC) model.

13 Existing ASQ Certification Career Tracks

14 Who should become certified? Anybody that is not certified that could stand to benefit from certification Quality and non-quality people According to the latest ASQ salary survey, those with certificates earn considerably more than those without. "For example, the average salary for quality engineers without certification is $52,600, and it's just under $60,000 for those who are Certified Quality Engineers," explains Harthun. "The largest difference is with reliability engineers. Without ASQ certification, the average salary is $59,500, and with certification it's $82,500." Quality Digest

15 What certification is appropriate? Each person has a unique background Either for current or future position Stepping stone to newer level in a progression of jobs CQI -> CQT -> CQE -> CMQ&OE CSSYB -> CSSGB -> CSSBB -> CMBB

16 When should I start the journey to certification? Review your Individual Development Plan (0-1, 2-5, >5 years) Focus on your strengths and interests Find your aim point Review the relevant Body of Knowledges (BOKs) to see what level you are at and where to start

17 Where do I take the exam? (How do I get Certified?) Historically, the exams were conducted two times per year at specific Sites based on which Certification you were attaining Exams are proctored today in various test centers and are done throughout the year (Prometric, on-site) Look for the nearest site and correct timing based on your goals and preparation

18 Why is re-certification important? Staying current in your profession Saving time to not retake 3-5 hour exams Re-certification with multiple certifications (combined dates) Using ASQ to replace/update non-asq Certifications

19 Traditional Career Tracks

20 March 2018 Quality Progress Article

21 Make Your own Career Track TYPE Track: Initial (Vocational) Certifications Follow-On (Professional) Certifications Technician CQI CQT CCT Technical Engineer CQE CRE Lean/SS CSSYB CSSGB CSSBB CMBB Supplier CQSP Speciality Leadership Software CQSE Food CHA Pharma CPGP Analyst CQIA CQPA Auditor CQA CBA Manager Find an aimpoint and make a path CMQ/OE

22 Bodies of Knowledge (BOKs) subject areas I will go through 5 examples in some detail

23 CQIA (2014) 4 BOK subject areas (100* questions 3 hours) I Quality Concepts (30 Questions) -Terms, concepts, and principles -Benefits of quality -Quality philosophies II Team Basics (20 Questions) -Team organization -Roles and responsibilities -Team formation & group dynamics III Continuous Improvement Techniques (30 Questions) -Continuous improvement -Process improvement -Quality improvement tools IV Customer-Supplier Relations (20 Questions) -Internal and external customers and suppliers -Customer satisfaction -Supplier management * 110 questions with 10 additional pilot questions on computer based test

24 CQT (2012) 6 subject areas (100* questions 4 hours) I Quality Concepts and Tools (22 Questions) -Quality Concepts -Quality Tools -Team Functions II Statistical Techniques (18 Questions) -General Concepts -Calculations -Control Charts III Metrology and Calibration (17 Questions) -Types of measurement and test equipment (M&TE) -Control and maintenance of M&TE -Calibration of M&TE * 110 questions with 10 additional pilot questions on computer based test

25 CQT (2012) subject areas (continued) IV Inspection and Test (23 Questions) -Blueprint Reading and Interpretation -Inspection Concepts -Inspection Techniques and Processes -Sampling -Nonconforming material V Quality Audits (11 Questions) -Audit types and terminology -Audit components -Audit tools and techniques -Audit communication tools VI Corrective and Preventive Action (CAPA) (9 Questions) -Corrective action -Preventive action

26 CQA (2013) 5 subject areas (165* questions 5 hours) I Auditing Fundamental (27 Questions) -Types of Quality Audits -Purpose and Scope of Audits -Criteria to Audit Against -Roles and Responsibilities of Audit Participants -Professional Conduct and Consequences for Auditors II Audit Process (42 Questions) -Audit Preparation and Planning -Audit Performance -Audit Reporting -Audit Follow-Up and Closure * 150 questions with 15 additional pilot questions on computer based test

27 CQA (2013) subject areas (continued) III Auditor Competencies (25 Questions) -Auditor Characteristics -On-Site Audit Resource Management -Conflict Resolution -Communication and Presentation Techniques -Interviewing Techniques -Team Dynamics IV Audit Program Management and Business Applications (30 Questions) -Audit Program Management -Business and Financial Impact -Audit Follow-Up and Closure

28 CQA (2013) subject areas (continued) V Quality Tools and Techniques (26 Questions) -Basic Quality and Problem-solving Tools -Process Improvement Techniques -Basic Statistics -Process Variation -Sampling Methods -Change Control and Configuration Management -Verification and Validation -Risk Management Tools

29 CQE (2016) 8 subject areas (175* questions 5 1/2 hours) I Management and Leadership (18 Questions) -Quality Philosophies and Foundations -The Quality Management System (QMS) -ASQ Code of Ethics for Professional Conduct -Leadership Principles and Techniques -Facilitation Principles and Techniques -Communication Skills -Customer Relations -Supplier Management -Barriers to Quality Improvement II The Quality System (16 Questions) -Elements of the Quality System -Documentation of the Quality System -Quality Standards and Other Guidelines -Quality Audits -Cost of Quality (COQ) -Quality Training * 160 questions with 15 additional pilot questions on computer based test

30 CQE (2016) subject areas (continued) III Product, Process, and Service Design (23 Questions) -Classification of Quality Characteristics -Design Inputs and Review -Technical Drawings and Specifications -Verification and Validation -Reliability and Maintainability IV. Product and Process Control (25 Questions) -Methods -Material Control -Acceptance Sampling -Measurement and Test -Metrology -Measurement System Analysis (MSA)

31 CQE (2016) subject areas (continued) V. Continuous Improvement (27 Questions) -Quality Control Tools -Quality Management and Planning Tools -Continuous Improvement Methodologies -Lean tools -Corrective Action -Preventive Action VI. Quantitative Methods and Tools (36 Questions) -Collecting and Summarizing Data -Quantitative Concepts -Probability Distributions -Statistical Decision Making -Relationships Between Variables -Statistical Process Control (SPC) -Process and Performance Capability -Design and Analysis of Experiments

32 CQE (2016) subject areas (continued) VII Risk Management (15 Questions) -Risk Oversight -Risk Assessment -Risk Control -Corrective Action -Preventive Action VI. Quantitative Methods and Tools (36 Questions) -Collecting and Summarizing Data -Quantitative Concepts -Probability Distributions -Statistical Decision Making -Relationships Between Variables -Statistical Process Control (SPC) -Process and Performance Capability -Design and Analysis of Experiments

33 CMQ & OE 7 subject areas (150* questions 4 hours) I Leadership (25 Questions) -Organizational Structures -Leadership Challenges -Teams and Team Processes -ASQ Code of Ethics II Strategic Plan Development and Deployment (18 Questions) -Strategic Planning Models -Business Environment Analysis -Strategic Plan Deployment III Management Elements and Methods (30 Questions) -Management Skills and Abilities -Communication Skills and Abilities -Project Management -Quality System -Quality Models and Theories IV Quality Management Tools (30 Questions) -Problem-Solving Tools -Process Management -Measurement: Assessment and Metrics * 165 questions with 15 additional pilot questions on computer based test-4 1/2 hours

34 CMQ&OE subject areas (continued) V Customer-Focused Organizations (17 Questions) -Customer Identification and Segmentation -Customer Relationship Management VI Supply Chain Management (15 Questions) -Supplier Selection -Supplier Communications -Supplier Performance -Supplier Improvement -Supplier Certification, Partnerships, and Alliances -Supplier Logistics and Material Acceptance VII Training and Development (15 Questions) -Training Plans -Training Needs Analysis -Training Materials, Development, and Delivery -Training Effectiveness and Evaluation

35 Bloom s Taxonomy Levels of Cognition Remember Recall or recognize terms, definitions, facts, ideas, materials, patterns, sequences, methods, principles, etc. Understand Read and understand descriptions, communications, reports, tables, diagrams, directions, regulations, etc. Apply Know when and how to use ideas, procedures, methods, formulas, principles, theories, etc. Analyze Break down information into its constituent parts and recognize their relationship to one another and how they are organized; identify sublevel factors or salient data from a complex scenario. Evaluate Make judgments about the value of proposed ideas, solutions, etc., by comparing the proposal to specific criteria or standards. Create Put parts or elements together in such a way as to reveal a pattern or structure not clearly there before; identify which data or information from a complex set is appropriate to examine further or from which supported conclusions can be drawn.

36 Existing ASQ Certification Career Tracks

37 Fact Sheets / Inserts for different Certs Education, experience, previous certifications Minimum thresholds for each are shown in the fact sheets/inserts Qualification requirements Core Competencies Market Info Testing details

38 Sample CMQ / OE Fact Sheet / Insert

39 Sample CMQ / OE Fact Sheet / Insert

40 Sample CMQ / OE Fact Sheet / Insert

41 Sample CMQ / OE Fact Sheet / Insert

42 Sample CMQ / OE Fact Sheet / Insert

43 Sample CMQ / OE Fact Sheet / Insert

44 Sample CMQ / OE Fact Sheet / Insert

45 Recent passing rates for various certifications

46 An approach Using Individual Development Plans (IDPs) Budgeting annual training and development funds Interest and career timing This year / 1-2 years / 3-5 years Staggering to make development funding stable and sustained Other non-asq areas, clinical, Product knowledge, PMP

47 Successes CQEs (2) CQTs (5) CSSGB (2), CSSBB (4), CSSMBB (CMBB) (1) On-line Classroom Self-study In-house / Group work

48 Open Discussion / Questions