Name of Regulated Qualification: BIIAB Level 4 Diploma In Professional Competence for IT and Telecoms Professionals (PROCOM) (QCF)

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1 Name of Regulated Qualification: BIIAB Level 4 Diploma In Professional Competence for IT and Telecoms Professionals (PROCOM) (QCF) Level: 4 Ofqual Qualification number: 601/6521/2 What is the main purpose of this qualification? To confirm occupational competence and/or 'licence to practise' How long will the qualification take to achieve? The qualification requires a minimum of 323 Guided Learning Hours (the number of hours where you will be given guidance, usually by a tutor, in order to achieve the outcomes) and approximately 800 hours in total (1 credit is roughly equivalent to 10 hours of learning time). Some people learn more quickly or are more experienced than others so it may take you more or less time than 800 hours to achieve this qualification. What job role will it help me enter? This qualification will help you to develop the knowledge and skills relating to the skills required by ICT professionals. Examples of relevant job roles include: Systems analysts Database administrators Web designers Software developers What does the qualification cover? This qualification aims to build on and improve your overall knowledge and understanding of IT. There are two mandatory units for this qualification: Health and Safety in ICT Develop own effectiveness and professionalism The remaining units within the qualification are optional units, and as such will reflect your areas of interest in developing or improving. Please see the Appendix for the list of optional units.

2 Is this the right qualification for me? You should undertake this qualification if you want to gain the knowledge and skills relating to the use of ICT systems and principles. You should do this Diploma sized qualification if you are prepared to undertake 323 hours of guided learning. If you feel this is too much at this time, you could consider focussing on select units from this qualification instead, or on doing a smaller qualification such as: BIIAB Level 2 Diploma In Professional Competence for IT and Telecoms Professionals (PROCOM) (QCF) 601/6450/5 This qualification provides the learner with the knowledge of ICT systems and principles at level 2, but also allow for future progression. If you feel that this may be too easy for you, perhaps as a manager your role is more strategic you should perhaps look to do a Management qualification at Level 5 such as the BIIAB Level 5 Diploma in Management and Leadership (QCF) 601/6773/7. Is this qualification in an apprenticeship? Yes. This qualification is part of the Higher Apprenticeship for IT, Software, Web & Telecoms Professionals in England, and also the Higher Apprenticeship for IT, Software, Web & Telecoms Professionals (Wales). You may wish to do this qualification as part of the Apprenticeship, or on its own. You may wish to do the qualification on its own (eg outside of an Apprenticeship) if: you do not want to do the other qualification that makes up the apprenticeship you do not have the time to do the main qualification that makes up the apprenticeship, for example if you work part-time you do not feel the need to undertake Functional Skills you feel you will be unable to achieve the Functional Skills requirements but are able to, and still wish to, achieve a nationally recognised regulated qualification at this level you do not qualify to undertake a publicly funded Apprenticeship, for example if you are too young your employer wants you to just do the qualification and not undertake a full Apprenticeship

3 What could this qualification lead to? This qualification shows you have gained Level 4 knowledge and skills about ICT systems. It may help you to get a job within the ICT sector, to improve your performance at work or be promoted. If, upon completion, you wish to further develop the knowledge you have gained, you may be ready to progress to a higher level, for example by undertaking the following qualification: BIIAB Level 5 Diploma in Management and Leadership (QCF) 601/6773/7 This qualification is suited for those who may have a more strategic role within an organisation. Who supports this qualification? This regulation of this qualification is supported by the sector skills council for the IT industry, The Tech Partnership. These letters of support are available upon request from qualifications@bii.org. Is this qualification funded? Due to constant regulatory, policy and funding changes prospective learners are advised to check the funding status of these qualifications with their training provider before registering for the qualification, or, alternatively please contact BIIAB customer service on customersupport@bii.org.

4 Appendix Optional Units 1. Customer Apparatus and Line Installation 2. Customer Care in ICT 3. Customer Care in ICT 4. Customer Care in ICT 5. Customer Care for IT & Telecoms Professionals 6. Computer Games Development 7. Computer Games Development 8. Data Modelling 9. Data structures and algorithms 10. Data modelling 11. Designing and developing a Web site 12. Creating an event driven computer program 13. Creating an event driven computer program 14. Designing and developing event-driven computer programs 15. Technical fault diagnosis 16. Technical fault diagnosis 17. Technical fault diagnosis 18. Working with ICT Hardware and Equipment 19. Working with ICT Hardware and Equipment 20. Working with ICT Hardware and Equipment 21. Working with ICT Hardware and Equipment 22. Introduction to IT systems development 23. Investigating and defining customer requirements for ICT systems 24. Investigating and Defining Customer Requirements for ICT Systems 25. Planning, Implementation and Maintenance of IPTV Delivery Systems 26. Managing the Installation and Operation of Wi-Fi Networks 27. Interpersonal and written communication 28. Interpersonal and written communication 29. Interpersonal and written communication 30. Managing Software Development 31. Creating an object oriented computer program 32. Creating an object oriented computer program 33. Designing and developing object-oriented computer programs 34. Creating a procedural computer program 35. Creating a procedural computer program 36. Designing and developing procedural computer programs 37. Project Management Software 38. Project Management Software 39. Project Management Software 40. Quality Management of ICT Products and Services 41. Remote Support for Products and Services 42. Remote Support for Products or Services 43. Remote Support for Products and Services 44. Remote Support for ICT Products or Services

5 45. Security of ICT Systems 46. Security of ICT Systems 47. Security of ICT Systems 48. Software installation and upgrade 49. Software installation and upgrade 50. Software Installation and Upgrade 51. System Management 52. System Management 53. IT & Telecoms System Management 54. System Operation 55. ICT System Operation 56. System Operation 57. IT & Telecoms System Operation 58. Technical advice and guidance 59. Technical advice and guidance 60. Technical Advice and Guidance 61. Testing ICT Systems 62. Testing ICT Systems 63. Testing ICT Systems 64. Testing IT & Telecoms Systems 65. User Profile Administration 66. User Profile Administration 67. Database Software 68. Database Software 69. Database Software 70. Using 71. Using 72. Using 73. Imaging Software 74. Imaging Software 75. Imaging Software 76. Project Management Software 77. Project Management Software 78. Project Management Software 79. Presentation Software 80. Presentation Software 81. Presentation Software 82. Spreadsheet Software 83. Spreadsheet Software 84. Spreadsheet Software 85. Word Processing Software 86. Word Processing Software 87. Word Processing Software 88. Website Software 89. Website Software 90. Website Software 91. Fibre Telecommunications Techniques

6 92. Implement change in own area of responsibility 93. Work productively with colleagues and stakeholders 94. Monitor and review business processes 95. Plan change in own area of responsibility 96. Review risk management processes in own area of responsibility 97. Plan and manage a project 98. Develop working relationships with colleagues and stakeholders