Foundation Apprenticeship for IT Software, Web and Telecoms Professionals
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- Morgan Margaret Underwood
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1 Overview This Apprenticeship is suitable for those entering the IT Telecoms industry in roles such as Support Technician - setting up new equipment or upgrading existing systems; Website Administrator - monitoring website content and editing and uploading materials as required; Help desk Professional - working with customers (primarily over the phone and via ) to identify troubleshoot and escalate IT faults; Field Operations (Line installer & repairer), including travel to customer sites to install, connect, maintain, test and repair equipment and services The Foundation Apprenticeship includes the following qualifications: > Level 2 Diploma in Professional Competence for IT and > Level 2 Knowledge certificate as appropriate (to be agreed) > Essential Skills Wales Level 1 in Communication > Essential Skills Wales Level 1 in Application of Number > Essential Skills Wales Level 1 in ICT Qualification Structure Summary The Level 2 Diploma in Professional Competence for IT and consists of 2 mandatory units, with a total of 9 credits plus a minimum of 39 optional credits. Please note: at least 29 credits must be at Level 2 or above. Unit rules of combination Mandatory Units (Group A) - 9 credits > Learners must achieve both units Optional Units (Group B and Group C) - minimum of 39 credits A minimum of 39 credits to be completed from the Optional Units, of which a maximum of 12 can be completed from the Restricted Option - Group C Note: Learners may select all 39 credits from Group B if desired. Lywodraeth Cymru, yn cael cymorth ariannol gan Gronfa Gymdeithasol Ewrop The Apprenticeship, Traineeshi p and Jobs Growth Wales Programmes, led by the Welsh Governmen t, are supported by the European Social Fund
2 Level 2 Diploma in Professional Competence for IT and (QCF) Mandatory Group A Achieve both units in this section 101 Health and Safety in IT 1 3 Y/500/ Develop own Effectiveness and Professionalism 2 6 Y/601/3317 Optional Units Group B and Group C A minimum of 39 credits to be completed from the optional units, of which a maximum of 12 can be completed from the Restricted Optional Group, Group C. Note that learners may select all 39 credits from Group B. GROUP B: CC - Customer Care (No more than one unit to be completed from this section) 103 Customer Care in ICT 1 6 T/500/ Customer Care in ICT 2 9 A/500/ Customer Care in ICT 3 12 F/500/7159 IW - Interpersonal and Written Communication Skills (No more than one unit to be completed from this section) 104 Interpersonal and Written Communication 1 3 M/500/ Interpersonal and Written Communication 2 9 T/500/ Interpersonal and Written Communication 3 12 A/500/7208 DA - Data Analysis and Data Structure Design (No more than one unit to be completed from this section) 205 Data Modelling 2 6 A/601/ Data Modelling 3 9 T/500/ Data Structures and Algorithms 4 15 R/601/3297
3 HW - Working with ICT Hardware and Equipment (No more than one unit to be completed from this section) 107 Working with ICT Hardware and Equipment 1 9 H/500/ Working with ICT Hardware and Equipment 2 9 K/500/ Working with ICT Hardware and Equipment 3 12 M/500/ Working with ICT Hardware and Equipment 4 15 T/500/7384 ID - Investigating and Defining Requirements (No more than one unit to be completed from this section) 208 Introduction to IT Systems Development 2 6 J/601/ Investigating and defining customer requirements for ICT 3 12 R/601/ Investigating and defining customer requirements for ICT systems 4 15 R/602/1772 MD - Managing Software Development 309 Managing Software Development 3 12 T/500/6798 CG - Computer Games Development (No more than one unit to be completed from this section) 210 Computer Games Development 2 4 A/601/ Computer Games Development 3 10 F/601/3165 PP - Procedural Programming (No more than one unit to be completed from this section) 211 Completing a Procedural Computer Program 2 7 L/601/ Completing a Procedural Computer Program 3 12 F/601/ Designing and Developing Procedural Computer Programs 4 15 T/601/3311 OO - Object-orientated and Programming (No more than one unit to be completed from this section) 212 Creating and Object-orientated Computer Program 2 7 T/601/ Creating and Object-orientated Computer Program 3 12 F/601/ Designing and Developing Object-orientated Computer Programs 4 15 J/601/3300
4 ED - Event-driven Programming (No more than one unit to be completed from this section) 213 Creating an Event-driven Computer Program 2 7 T/601/ Creating an Event-driven Computer Program 3 12 F/601/ Designing and Developing Object-orientated Computer Programs CA - Customer Apparatus and Line Installation 4 15 J/601/ Customer Apparatus and Line Installation 3 22 A/501/5888 QM - Quality Management of ICT Products and Services 315 Quality Managment of ICT Products and Services 3 12 T/500/7210 RS - Remote Support for Products and Services (No more than one unit to be completed from this section) 116 Remote Support for Products and Services 1 6 R/500/ Remote Support for Products and Services 2 9 Y/500/ Remote Support for Products and Services 3 12 D/500/ Remote Support for Products and Services 4 15 A/602/1264 SC - Security of ICT Systems (No more than one unit to be completed from this section) 117 Security of ICT Systems 1 3 K/500/ Security of ICT Systems 2 12 D/500/ Security of ICT Systems 3 15 H/500/7221 SI - Software Installation and Upgrade (No more than one unit to be completed from this section) 118 Software Installation and Upgrade 1 6 D/500/ Software Installation and Upgrade 2 9 D/500/ Software Installation and Upgrade 3 12 R/500/7330
5 SM - System Management (No more than one unit to be completed from this section) 219 System Management 2 6 Y/500/ System Management 3 12 D/500/7332 SO - System Operation (No more than one unit to be completed from this section) 120 System Operation 1 6 H/500/ ICT System Operation 2 9 F/500/ System Operation 3 12 A/500/7340 TA - Technical Advice and Guidance (No more than one unit to be completed from this section) 221 Technical Advice and Guidance 2 9 F/601/ Technical Advice and Guidance 3 12 J/601/ Technical Advice and Guidance 3 15 Y/500/7345 TE - Testing ICT Systems (No more than one unit to be completed from this section) 122 Testing ICT Systems 1 6 T/500/ Testing ICT Systems 2 9 A/500/ Testing ICT Systems 3 12 F/500/7355 UP - User Profile Administration (No more than one unit to be completed from this section) 223 User Profile Administration 2 6 H/500/ User Profile Administration 3 9 K/500/7379 WD - Website Design 425 Designing and Developing a Website 4 15 L/601/3315
6 Vendor Units - Subject to Approval Group C - Restricted Optional Units Learners may complete a maximum of 12 credits DB - Database Software (No more than one unit to be completed from this section) 126 Database Software 1 3 H/502/ Database Software 2 4 M/502/ Database Software 3 6 T/502/4556 EM - Using (No more than one unit to be completed from this section) 127 Using 1 2 J/502/ Using 2 3 M/502/ Using 3 3 T/502/4301 NT - Using the Internet (No more than one unit to be completed from this section) 128 Using the Internet 1 3 T/502/ Using the Internet 2 4 A/502/ Using the Internet 3 5 F/502/4298 PS - Presentation Software (No more than one unit to be completed from this section) 129 Presentation Software 1 3 K/502/ Presentation Software 2 4 M/502/ Presentation Software 3 6 T/502/4623 SS - Spreadsheet Software (No more than one unit to be completed from this section) 130 Spreadsheet Software 1 3 A/502/ Spreadsheet Software 2 4 F/502/ Spreadsheet Software 3 6 J/502/4626
7 WB - Website Software (No more than one unit to be completed from this section) 131 Website Software 1 3 L/502/ Website Software 2 4 R/502/ Spreadsheet Software 3 5 Y/502/4632 WP - Word Processing Software (No more than one unit to be completed from this section) 132 Word Processing Software 1 3 L/502/ Word Processing Software 2 4 R/502/ Word Processing Software 3 6 Y/502/4629 PM - Project Management Software (No more than one unit to be completed from this section) 133 Project Management Software 1 3 K/502/ Project Management Software 2 4 M/502/ Project Management Software 3 5 H/502/4620 IS - Imaging Software (No more than one unit to be compelted from this section) 134 Imaging Software 1 3 J/502/ Imaging Software 2 4 L/502/ Imaging Software 3 5 R/502/4614 Please contact us for more information: ALS Training, Ocean Park House, East Tyndall Street, Cardiff, CF24 5ET Telephone: Visit our website: alstraining.org.uk for a comprehensive list of our training services
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