2. Connecting the Max 8/16 or T1/E1 to a LAN...10

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2 The specifications and information regarding the products in this manual are subject to change without notice. All statements, information, and recommendations in this manual are believed to be accurate but are presented without warranty of any kind, express or implied. Users must take full responsibility for their application of any products. The software license and limited warranty for the accompanying product are set forth in the information packet that shipped with the product and are incorporated herein by this reference. If you are unable to locate the software license or limited warranty, contact your Net2Phone representative for a copy. The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense. The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Net2Phone's installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. Modifying the equipment without Net2Phone's written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense. You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Net2Phone equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: Turn the television or radio antenna until the interference stops. Move the equipment to one side or the other of the television or radio. Move the equipment farther away from the television or radio. Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.) Modifications to this product not authorized by Net2Phone could void the FCC approval and negate your authority to operate the product. Notwithstanding any other warranty herein, all document files and software of these suppliers are provided "as is" with all faults. Net2Phone and the above-named suppliers disclaim all warranties, expressed or implied, including, without limitation, those of merchantability, fitness for a particular purpose and non-infringement or arising from a course of dealing, usage, or trade practice. In no event shall Net2Phone or its suppliers be liable for any indirect, special, consequential, or incidental damages, including, without limitation, lost profits or loss or damage to data arising out of the use or inability to use this manual, even if Net2Phone or its suppliers have been advised of the possibility of such damages. Net2Phone Max, net2phone, and the Net2Phone logo are registered trademarks of Net2Phone, Inc. in the US and certain other countries. All other trademarks mentioned in this document are the property of their respective owners. Rev February 2003 Copyright 2003, Net2Phone, Inc. All rights reserved The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any means, without the written permission of Net2Phone, is strictly forbidden. Printed in Korea

3 Table of Contents Table of Contents 1. Overview System Features New System Features About This Guide Hardware Setup Hardware Requirements Additional Requirements The Hardware Setup Procedure Locating Your FXS and/or FXO s Physical Numbering Identifying FXS and FXO s Installing the Max 8/16 or T1/E Connecting the Max s FXS s to a PBX Connecting the Max s FXO s to a PBX Connecting the Max 8/16 or T1/E1 to a LAN Connecting the Max 8/16 or T1/E1 to a DHCP LAN Obtaining the Max 8/16 s DHCP IP Address via a Telephone Keypad Connecting to the Max 8/16 or T1/E1 Through a Serial Cable Connecting to a LAN with Static IP Addresses Entering Static IP addresses from a Telephone Keypad Entering Static IP Addresses via HyperTerminal Turning DHCP On (or Off) from HyperTerminal Entering an IP Address Logging In to the Max Web Manager Using the Max Web Manager Network and Voice Configuration [NIC feature added] Configuring Firewalls Identification with the Web Manager Account Configuration with Multiple DID/Account Balance Announcement Single Account Management Multiple Account Management The Login Button IVR (Interactive Voice Response) Configuration The Remote Access IVR Configuration Table The Max-to-Max IVR Configuration Table Routing Table Configuration Logical Numbering Adding an Entry to the Current Routing Table ** explain PBX Configuration...38 Page i

4 Table of Contents 4.8 Local Dialing System Class of Service Configuration Class Configuration Inbound Allow List Configuration System Information and Commands Other Web Manager Functions Load Default Config Show Log Messages Restart System Upgrading the System Software Other New Features Multiple Call Completion Call Transfer Reverse Polarity for PBX Billing IVR Modification by T1/E1/FXO Users Configuring Voice Messages Voice Message Files Recording a Custom Voice Message File Voice Message File Upload/Download Procedure Voice Message File Download Procedure Voice Message File Upload Procedure Placing Calls The Pound Key Placing Calls to the PSTN Placing calls to destinations within North America Placing international calls Max-to-Max Calling Calling a Max 8/16 or T1/E1 s FXS port from another Max Calling a Max 8/16 s FXO port from another Max...56 APPENDICES...58 Appendix A The PBX Interface Cable...58 Appendix B Troubleshooting...59 B. 1 Common mechanical installation problems and corrective actions...59 B. 2 Common network connection problems...60 B. 3 Common configuration problems...61 B. 4 Problems using the Max 8/ Appendix C Technical Support...63 Appendix D System Specifications...64 Appendix E Physical and Logical Number Table...66 Appendix F Approvals and Listings...67 Page ii

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6 Section 1 Overview 1. Overview 1.1 System Features Congratulations on your purchase of the Max 8/16! The Max 8/16 is a VoIP device that allows you to make multiple outgoing calls over the Internet using a single Ethernet LAN connection. The Max 8/16 works like a gateway to convert the analog signal from your telephones to VoIP (Voice over Internet Protocol). It then uses the LAN s broadband connection to send calls over the Internet via Net2Phone s service platform. Since Net2Phone calls bypass most of the PSTN (Public Switched Telephone Network), the result is significant savings on long distance communications services. The Max 8/16 is a rack-mountable device that connects directly to an existing LAN through an RJ-45 port. It is capable of accommodating up to sixteen (16) RJ-11 ports. These ports may be one of two types: FXS or FXO. Your Max 8/16 may have only FXS ports, or only FXO ports, or any combination of the two, and they may be installed in any order. A separate port with its own telephone line connection to the PBX (or to an analog telephone) is required for each concurrent telephone call (or conversation) desired. For example, if you need the capability for five concurrent calls, then the Max must have at least five ports, each connected to the PBX or to an analog telephone. FXS ports are used to connect standard analog devices such as corded and cordless telephones or fax machines. Optionally, they may be connected to the analog trunk card on PBX, or KPS (Key Phone System) systems. They are used to place outgoing calls over the Internet and to receive incoming calls from other Net2Phone devices. FXO ports connect to the analog line card on a PBX, or KPS (Key Phone System), or to an analog phone jack, to provide connectivity to the Max from phones both inside and outside of the PBX system. In addition to the FXS functions, FXO ports include IVR (Interactive Voice Response) functionality, which includes multiple options for caller greetings, passwords, and Internet call forwarding to remote Max units and PSTN telephones worldwide, providing an extensive range of economical communications options for enterprise users. If you are unsure of which kinds of ports your unit has, refer to Locating Your FXS and/or FXO s in Section 1.5 of this guide. Page 1

7 Section 1 Overview The Max 8/16 features several proprietary QoS (Quality of Service) enhancements, including: 1) G.168 echo cancellation 2) Voice activity detection (VAD) 3) Comfort noise generation (CNG) 4) Dynamic jitter buffer control 1.2 New System Features The new software version of the Max 8/16 and T1/E1 provides the following new features: Improved Call Quality The Max 8/16 and T1/E1 is now compatible with more stateof-the-art gateways, such as Nuera and Cisco (when available), which greatly improves the quality of calls with reduced latency. Dropped Call Prevention The Max 8/16 and T1/E1 is now more reliable in retaining calls in progress by re-establishing connections to call controllers if TCP connection is lost. This feature will greatly improve dropped call problems for ADSL or Cable modem users, as well as LAN network users. Enhanced Long Silence Detection The Max 8/16 and T1/E1 uses bi-directional silence detection, which means the Max FXO port will detect silence in both directions to initiate a hang up. The detection is bi-directional, meaning that it will recognize silence for a pre-configured period of time for both incoming and outgoing connections. It recognizes when there is silence for a pre-configured period of time on both ends, initiating a hang-up, but also recognizes when one party is talking for an extended period of time and does not initiate a hang-up. This allows the Max 8/16 and T1/E1 to terminate calls more effectively, increasing customer call completion while decreasing billing time for the customer. Multiple Call Completion (MCC) When callers call into the Max 8/16 and T1/E1 to place outgoing calls, after each call has been completed, they can simply press the # key to initiate their next call instead of hanging up and re-entering their account number and ID. New Minutes Announcement The Max 8/16 and T1/E1 now support an announcement of the minutes remaining, as well as an account balance. IVR Selection Enhancement The Max 8/16 and T1/E1 no longer require the user to press the # key to complete a selection or a function. The Max 8/16 and T1/E1 will now automatically complete the user s selection within three seconds. Outbound Call Allow List Max administrators can now set a class list on a port. The class list can restrict certain numbers from being dialed on that port. For example, by setting port 1 as a Class A port, and then setting Class A to restrict all calls beginning Page 2

8 Section 1 Overview with 011 (all configurable in the Web Configuration page), the administrator restricts users from placing international calls from port 1. Inbound Allow List Max administrators can now restrict an FXO port to receive specific incoming caller ID numbers. For example, FXO port 1 can be set to only receive calls from one telephone number (e.g., a call center s help number, or the administrator s cell phone number). Dedicated Fax Selection The Max 8/16 and T1/E1 now enables administrators to select a dedicated port for faxing via the Web Configuration page. Updated Country List in Local Dialing Web Configuration Page There is a more complete country list for setting up Local Dialing in the Web Configuration page. Call Detail Record (CDR) Generation Administrators can select to have CDRs generated and sent to the Max Automated Billing System (ABS). RFC 2833 DTMF Enhancement The Max 8/16 and T1/E1 now automatically corrects the order sequence of data packets when they are received. Direct Inward Dialing (DID) Hunt Group The Max 8/16 and T1/E1 can now receive multiple incoming calls using a single DID account. 1.3 About This Guide This User s Guide, as well as the other instructional literature that accompanies the Max products, is intended for people who have a moderate degree of experience installing networking equipment such as: routers, hubs, servers, and switches, and are familiar with basic wiring and cabling practices. In addition to this User s Guide, three other product manuals are available: A Quick Start Guide that describes hardware installation, cabling, and configuration for a basic, uncomplicated installation. A Hardware Installation Guide that describes hardware installation, cabling, and safety-related issues. A Command Reference Guide for advance configuration of the Max through a serial connection. 1.4 Hardware Setup Hardware Requirements To use the Max 8/16 and T1/E1, you will need: 1. A Max 8/16 and T1/E1 unit and power cord. 2. A Local Area Network (LAN) with a broadband connection, which must not have proxy server caching. Page 3

9 Section 1 Overview 3. If your LAN uses static addresses: an IP address, netmask, and gateway address for the Max E1/T1. 4. With FXS interfaces: a corded or cordless analog telephone, and additional analog devices as desired for each port. Optional: a PBX, APBX, or KPS with an analog trunk card installed. 5. With FXO interfaces: a PBX, APBX, or KPS with an analog line card installed. 6. A Net2Phone account number and PIN (available from your reseller). 7. A separate port with its own telephone line connection to the PBX, or to an analog telephone, is required for each concurrent telephone call (or conversation) desired. For example, if you need the capability for five concurrent calls, then the Max must have at least five ports, each connected to the PBX or to an analog telephone Additional Requirements To configure and manage the unit, you will need: A PC or Mac workstation with any recent Web browser, connected to the LAN. For a Max with FXO interfaces only (for initial LAN configuration): HyperTerminal PC application (included in all Microsoft operating systems), or an equivalent terminal-emulator application. Standard serial cable (see Section 2.1.1, Connecting to the Max 8/16 or T1/E1 Through a Serial Cable). NOTE: On a Max 8/16 or T1/E1 without FXS ports installed, the LAN settings must be configured using a PC with a serial cable connection. For details, see Section 2.1.1, Connecting to the Max 8/16 or T1/E1 Through a Serial Cable, in this Guide The Hardware Setup Procedure The Hardware Installation Guide A Hardware Installation Guide that describes hardware installation, cabling, and safety-related issues was provided along with your Max 8/16 or T1/E1 unit. Please read that manual in its entirety before beginning your hardware installation. Make sure you completely understand the issues discussed and, in particular, the safety warnings given Steps in the Hardware Setup Procedure The steps you will follow to set up your Net2Phone Max 8/16 or T1/E1 are: 1. Determine what kind of ports your unit contains and their locations (if you do not already know). 2. Install the Max 8/16 or T1/E1 unit and connect the cabling. 3. Configure the LAN settings on the Max 8/16 or T1/E1 so that it communicates with your LAN. Page 4

10 Section 1 Overview 4. Log into the Max 8/16 or T1/E1 Web manager. 5. Finish configuring your FXS ports via the Web Manager. 6. Test your installation by making an Internet telephone call. 1.5 Locating Your FXS and/or FXO s You need to be able to identify the Max s ports before you can begin configuring its LAN settings. After the LAN settings are configured, the Max Web Manager will identify the Max s ports. But before the Web Manager is available, if you do not already know which ports are present and where they are located, you can identify your ports by physically inspecting the Max s AVU (Analog Voice Unit) cards. AVU cards are removable boards that contain the port interface cards whose RJ-11 ports are visible on the Max s rear panel. Figure 1, below, shows the rear panel of a Max with two AVU cards installed, each containing eight ports. This section will explain how to remove the cards to conduct an inspection, and how to differentiate between the port interface types. Again, this process is only required once, before the Max s LAN settings are configured Physical Numbering Figure 1 illustrates the physical port numbering on the Max s rear panel for a unit with 16 ports installed. (Your unit may only have eight ports.) The Max Web Manager references these numbers when identifying ports, setting up the Max s features and configuring Net2Phone calling accounts AVU AVU Figure 1 Physical Numbers on the Max s Rear Panel As the illustration shows, the ports are numbered from upper left to lower right. In the top row, the left-most port is port number 1 and the last is number 8. If you have 16 ports, the first port in the bottom row is port number 9 and the last, at the lower right, is number 16. Page 5

11 Section 1 Overview s also have logical numbers, used by the Routing Table, which are different from their physical numbers. (See Section 4.5, Routing Table Configuration.) Identifying FXS and FXO s If you do not know which ports on your unit are FXS or FXO, you can slide out the cards and read the labels on the individual port cards. This section will explain that process. CAUTION: THE AVU BOARDS CAN BE DAMAGED BY STATIC DISCHARGE! 1. Before beginning, prepare a static-free surface on which to place the cards when they are removed from the unit. 2. Employ an approved static-neutralizing wrist-strap and ground wire to avoid damaging your unit with static discharge Removing an AVU Card To remove an AVU card: 1. Turn off the power to the Max unit and unplug the power cord. 2. Place the unit on a desktop or other secure surface with the ports facing you. 3. Turn the two thumbscrews on the top card counter-clockwise until they are fully unscrewed (you feel springs pushing the screws out). 4. Grasp the screws between your thumbs and forefingers and, while pushing against the cabinet with the free fingers, pull the card straight out of its slot. It should come free with slight resistance. DO NOT USE TOOLS TO PRY THE CARD FROM ITS SLOT! DO NOT REMOVE INDIVIDUAL PORTS FROM THE AVU CARD! Finding the Labels FXS port identification markings are visible on the right side of the port card, as viewed with the AVU thumbscrews facing you. The label can be seen at the arrow in Figure 2, below. Figure 2 FXS s Page 6

12 Section 1 Overview FXO port identification markings are visible on the left side of the port card, as viewed with the AVU thumbscrews facing you. The label can be seen at the arrow in Figure 3, below. Figure 3 FXS s A Physical and Logical Number Table, Appendix D in this Guide, has been provided for you to write down the positions of your FXS and FXO ports so that they are available for future reference Replacing the AVU Card To replace the AVU card in its slot: 1. Grasp the card securely by its two thumbscrews. 2. Slide the card into its socket. A slight resistance will be felt as the card s plug engages the receptacle inside the Max. CAUTION: DO NOT FORCE THE CARD INTO ITS SLOT! 1.6 Installing the Max 8/16 or T1/E1 3. When the card s bezel is flush with the rear panel of the Max, push the two thumbscrews in and turn them clockwise to engage their threads. 1. Install the unit in a well-ventilated area. If it is to be placed on a surface rather than in a rack, be sure that all four rubber feet are in place to allow for proper air circulation. Do not place objects in excess of 20 pounds on top of the unit. PLEASE REFER TO THE NET2PHONE Max 8/16 AND T1/E1 HARDWARE INSTALLATION GUIDE AND OBSERVE THE SAFETY PRECAUTIONS LISTED. 2. Connect an analog telephone to any one of the FXS ports. (Reminder: If you are not sure which port or ports are FXS ports, refer to Section 1.5.2, Identifying FXS and FXO s.) NOTE: If no FXS ports are installed on the Max, initial LAN configuration is done via a PC connected to the Max through its serial port, using the HyperTerminal terminal-emulator application (or equivalent), which is included with all Microsoft TM operating systems. (This is optional when Page 7

13 Section 1 Overview FXS ports are present.) This procedure is explained in Section , Connecting to the Max 8/16 or T1/E1 Using HyperTerminal. 3. Connect the RJ-45 LAN port to a hub or switch. 4. Connect your FXS and/or FXO ports to your PBX as per the illustrations in Figure 4 and 5, below Connecting the Max s FXS s to a PBX NOTE: FXS ports do not support IVR functionality. PSTN CO Line PBX Switch PBX Telephone * 8 # COIC/COIB: Central Office Interface Card or Board PBX: Private Branch Exchange PSTN: Public Switched Telephone Network Trunk or CO Line: Line from Central Office switch Connects to analog trunk card, COIC (COIB), or FXO card of PBX FXS AVU BLK OPR LTX STX AVU MPU E1/T1 LAN SERIAL CONSOLE SYN LRX SRX PWR AC V FXS Analog Telephone Hub or Switch Uplink Power * 8 # Figure 4 Connecting the Max s FXS s to a PBX Page 8

14 Section 1 Overview Connecting the Max s FXO s to a PBX PSTN Connects to analog line card, SLIC (SLIB or SLT) card, FXS card, or station card of PBX CO Line FXO PBX Switch PBX Telephone * 8 # PBX: Private Branch Exchange PSTN: Public Switched Telephone Network SLIC/SLIB: Subscriber Line Interface Card/Board SLT: Single Line Terminal or Telephone (analog telephone) Trunk or CO Line: Line from Central Office switch AVU BLK OPR LTX STX AVU MPU E1/T1 LAN SERIAL CONSOLE SYN LRX SRX PWR AC V Hub or Switch Uplink Power Figure 5 Connecting the Max s FXO s to a PBX When you have finished connecting the Max s FXS and FXO ports as illustrated above, plug the unit into a power outlet and turn it on. Your Net2Phone Max 8/16 and T1/E1 hardware setup is now complete. The next step is to configure the unit to communicate with your LAN so that you can browse the Max Web Manager. Page 9

15 Section 2 Connecting the Max to a LAN 2. Connecting the Max 8/16 or T1/E1 to a LAN Whether your LAN uses DHCP or static addressing, you can set the Max 8/16 or T1/E1 LAN configuration in four ways: via a touchtone keypad, through a serial connection via the HyperTerminal terminal-emulator application, or via the Web Management Tool (see Section 3, Logging Into the Max Web Manager, and Section 4, Using the Max Web Manager). This section explains how to set the Max 8/16 or T1/E1 LAN configuration using each method. NOTE: On the Max 8/16 or T1/E1, LAN settings must be configured using a PC with a serial cable connection using the HyperTerminal terminal-emulator application, which is included with all Microsoft TM operating systems. 2.1 Connecting the Max 8/16 or T1/E1 to a DHCP LAN Section 2.1 explains how to connect your Web browser to the Max 8/16 or T1/E1 if your LAN uses DHCP addressing. If your LAN uses static IP addresses, skip to Section 2.2, Connecting to a LAN with a Static IP Address. The Max 8/16 or T1/E1 default configuration is for DHCP (Dynamic Host Configuration Protocol). Therefore, if your LAN is using DHCP, the Max 8/16 or T1/E1 s IP address parameters were configured automatically when you connected it to the LAN. In this case, you only need to know the IP address that was assigned to the unit by the LAN before you can browse the Max Web Manager, Max s Web-based configuration system. If your LAN is using DHCP, configuring the Max 8/16 or T1/E1 will entail the following steps: 1. Obtain the Max 8/16 or T1/E1 s current IP address. 2. Log in to the Max Web Manager. 3. Set the required configuration parameters in the Max Web Manager Obtaining the Max 8/16 s DHCP IP Address via a Telephone Keypad The handiest way to query the Max 8/16 s current IP address is usually from a telephone keypad (if an FXS port is present). To use this procedure you will need a standard analog corded or cordless touch-tone telephone. 1. Get a pencil and paper to write down the IP address. 2. Connect an analog telephone to any FXS port on the Max 8/16 or T1/E1. Page 10

16 Section 2 Connecting the Max to a LAN 3. Pick up the telephone handset and dial ***1 (***1 on the keypad). The voice prompt responds, Your address is and the IP address is announced. 4. Write down the address and hang up the telephone. If you need to hear the address again, hang up the telephone, then repeat step 3. You are now ready to finish setting up the Max 8/16 or T1/E1 using the Max Web Manager. Proceed to Section 3, Logging In to the Max Web Manager Connecting to the Max 8/16 or T1/E1 Through a Serial Cable Although the serial connection allows you to set many of the Max 8/16 parameters, this section will only explain how to connect to the Max 8/16 or T1/E1 and obtain its DHCP IP address. The remaining configuration tasks can then be completed more easily via the Max Web Manager. NOTE: If your Max 8/16 or T1/E1does not have any FXS ports installed, its LAN settings can only be configured using this method Connecting to the Max 8/16 or T1/E1 Using HyperTerminal For this procedure, you will need a standard serial cable (D-sub 9-pin, male-to-female, straight-through connection) and a PC or Mac running the HyperTerminal terminal-emulator program (or an equivalent), which is included in Microsoft operating systems. It is usually found in the Programs menu, under Accessories. Figure 6 Console Cable for Max 8/16 or T1/E1 1. With the power to the Max 8/16 or T1/E1 turned off, connect the cable from the unit s serial port to one of the PC s serial ports. Note which of the PC s serial ports you are using. 2. Launch HyperTerminal and set up a new connection. 3. In the dialog box, specify the appropriate PC serial port, and set the serial communication parameters as follows: Page 11

17 Section 2 Connecting the Max to a LAN Baud rate Parity None Character size 8 Stop Bit 1 Flow Control None 4. Power-on the Max 8/16 or T1/E1, then press the Enter key on your PC. The boot messages are displayed, followed by the command prompt n2p:>. NOTE: n2p is the default system name with which the unit is shipped. This can be replaced by a system name you select, such as MY_Max:>. To change the system name, see Section 4.11, System Information and Commands. 5. Press the Enter key. The Login: prompt is displayed. 6. Three default user IDs are provided: root manager sysadm Type one of these user IDs at the Login: prompt, followed by the Enter key. For example, type root, followed by the Enter key. The Password: prompt appears. 7. At the Password: prompt, type the default password, n2p, followed by the Enter key. The command line prompt n2p:> appears. You are now logged in. NOTES: Max 8/16 or T1/E1 provides three fixed user (or manager) names. You can change any manager s password, but managers cannot be created, deleted, or renamed. Manager names and passwords are case sensitive Obtaining the Max 8/16 or T1/E1 s DHCP IP address via HyperTerminal If your LAN uses static addresses, refer to Section 2.2.1, Entering Static IP Addresses via HyperTerminal (Max 8/16 and T1/E1). 1. Make a serial connection from your computer to the Max 8/16 or T1/E1. Page 12

18 Section 2 Connecting the Max to a LAN 2. After logging in to the Max 8/16 or T1/E1, type /config/ip at the command prompt. The active directory changes to /config/ip and the prompt becomes n2p:/config/ip>. 3. Type show and then press the Enter key. The Max 8/16 or T1/E1 s IP address and netmask are listed on the screen. Write them down and keep them for future reference. If your LAN uses DHCP, you are now ready to finish setting up the Max 8/16 or T1/E1 using the Max Web Manager. Proceed to Section 3, Logging In to the Max Web Manager. 2.2 Connecting to a LAN with Static IP Addresses This section explains how to connect your Web browser to the Max 8/16 or T1/E1 if your LAN uses static IP addresses, using either a telephone keypad or serial connection. The process will entail the following steps: 1. Disable DHCP in the Max 8/16 or T1/E1. 2. Enter a static IP address. 3. Enter a netmask address. 4. Reset the unit. 5. Log in to the Max Web Manager. 6. Set the required configuration parameters in the Max Web Manager Entering Static IP addresses from a Telephone Keypad If your LAN uses static IP addresses, the most practical way to set up the Max 8/16 or T1/E1 is to enter an IP address and netmask from a telephone keypad. You can then finish setting up the unit while browsing the Max Web Manager Disabling DHCP from a Telephone Keypad Since the Max 8/16 and T1/E1 are shipped with DHCP enabled, you need to disable DHCP to use static IP addresses. To disable DHCP: 1. Connect an analog telephone to any RJ-11 port on the Max 8/ Lift the handset and dial ***5 (the disable DHCP parameter code). The voice prompt announces, DHCP is disabled now. Please press pound. Page 13

19 Section 2 Connecting the Max to a LAN 3. Press the pound key (#). 4. Hang up the telephone. DHCP is now disabled Entering an IP Address from a Telephone Keypad Ask your LAN administrator for the IP address that will be assigned, the LAN s netmask address, domain name, and any other IP parameters that can be provided. To enter the IP address: 1. Lift the telephone handset and dial ***2 (the IP address parameter code). The voice prompt responds, Please enter your IP address. 2. Dial the numbers for the IP address you wish to enter on the telephone keypad. Use the star key (*) to replace the periods in the address and end with the pound key (#). For example, if you want to enter the IP address , you would enter 192*168*172*19# from your telephone keypad. The voice prompt responds, Your IP address is and repeats the address you entered. 3. If the new address is correct, simply hang up the telephone. If the new address is incorrect, hang up the telephone and repeat from step 1, above. 4. Reset the Max 8/16 or T1/E1 to activate the changes. To do this, power-off the unit, wait 10 seconds, and turn it on again. DHCP is now disabled. You are now ready to finish setting up the Net2Phone Max 8/16 using the Max Web Manager. Proceed to Section 3, Logging In to the Max Web Manager Entering a Netmask Address from a Telephone Keypad To enter a netmask address: 1. Lift the handset and dial ***3 (the netmask parameter code). The voice prompt responds, Please enter your netmask. 2. Proceed as in step 2, above, entering the desired netmask address from the telephone keypad. Page 14

20 Section 2 Connecting the Max to a LAN The voice prompt responds, Your netmask address is and repeats the address you entered. 3. Proceed as in step 3, above. 4. Reset the Max 8/16 or T1/E1 as directed in Step 4 in Section , above. The new netmask address is now in effect. If you are using static IP addresses, you are now ready to finish setting up the Max 8/16 or T1/E1 using the Max Web Manager. Proceed to Section 3, Logging In to the Max Web Manager Re-enabling DHCP from a telephone keypad If you need to re-enable DHCP in the Max 8/16 or T1/E1, proceed as follows: 1. Lift the handset and dial ***4 (the enable DHCP parameter code). The voice prompt announces, DHCP is enabled now. Please press pound. 2. Press the pound key (#). DHCP is now enabled. The telephone keypad configuration parameter codes are as follows: Read IP address ***1 DHCP disable ***5 Assign static IP address ***2 DHCP enable ***4 Assign netmask ***3 2.3 Entering Static IP Addresses via HyperTerminal Although many of the Net2Phone Max 8/16 s IP parameters can be set manually through the serial connection, if desired, this section will only show you how to set the IP address and netmask parameters. The procedure is as follows. NOTE: If your unit has no FXS ports, its LAN settings can be configured only by this method. Page 15

21 Section 2 Connecting the Max to a LAN Turning DHCP On (or Off) from HyperTerminal The Max 8/16 or T1/E1 s default DHCP setting is DCHP enabled. Before you can enter a static IP address, you must first disable DHCP. (The same procedure is used to re-enable it, if necessary.) 1. Make a serial connection from your computer to Max 8/16 or T1/E1. 2. After logging in to the Max 8/16 or T1/E1, type /netutil at the command prompt. The active directory changes to /netutil and the prompt becomes n2p:/netutil>. 3. Type dhset disable followed by the Enter key. 4. Type dhcpd disable followed by the Enter key. The Max 8/16 or T1/E1 s DHCP feature is now disabled. 5. Type /SYS to move to the system directory. 6. At the n2p:/system> prompt, type reset. 7. At the confirmation line, type y to proceed Entering an IP Address To connect to the Max 8/16 or T1/E1 Web Manager, you will need to enter at least an IP address and netmask. From the DOS prompt, type: /CONFIG/IP to move to the IP configuration directory. 1. Type change to activate the interactive IP setting menu. 2. Type the number of the parameter you want to enter or change. 3. At the Enter <parameter>: prompt, enter the desired value. Example: a. Enter 1 at the menu prompt to change the IP Address. b. At the prompt, enter the IP address you wish to assign. 4. When you finish making changes, reset the Max 8/16 or T1/E1 to activate the changes. You may either: Type /system/reset at the command line OR Power-off the unit, wait 10 seconds, and turn it on again. Page 16

22 Section 2 Connecting the Max to a LAN 5. (Optional) Ping the Max 8/16 or T1/E1 from a PC, as illustrated below, using the new IP address, to confirm that the correct parameters have been entered and stored successfully. Figure 7 Pinging the Max Unit The new IP address and netmask are now in effect. If you are using static IP addresses, you are now ready to finish setting up the Max 8/16 or T1/E1 using the Max Web Manager. Proceed to Section 3, Logging In to the Max Web Manager. Page 17

23 Section 3 Logging Into the Max Web Manager 3. Logging In to the Max Web Manager Before you can log in to the Max Web Manager, you need to know the Max 8/16 or T1/E1 s current IP address. Refer to the procedures in Section 2 to obtain its IP address via serial connection. Reminder: If you want to query the unit through a serial cable, see Section 2.1.1, Connecting to the Max 8/16 or T1/E1 Through a Serial Cable. Once you know the Max 8/16 or T1/E1 s IP address, you are ready to log in to the unit through a Web browser as follows: 1. Open a new browser window and enter the Max 8/16 or T1/E1 s IP address in the address box. The Max Web Manager Door page appears. Figure 8 Max Web Manager Door Page Page 18

24 Section 3 Logging Into the Max Web Manager 2. Click the enter - Open area. The Enter Network Password dialog box appears. Figure 9 Network Password Dialog Box 3. Enter your user name and password and click the OK button. You are now logged in. The Max Web Manager Site Map page appears. NOTE: The default user name is root and the default password is n2p. If you changed your password and have forgotten it, please resellersupport@net2phone.com. Figure 10 Max Web Manager Site Map Page 19

25 Section 4 Using the Max Web Manager 4. Using the Max Web Manager To access a particular configuration page, click the corresponding link on the Site Map page. For example, click the Network and Voice Config link on the Site Map to access the Network and Voice Configuration page, illustrated below. 4.1 Network and Voice Configuration [NIC feature added] Figure 11 Network and Voice Configuration Page Any of the parameters on the Network and Voice Configuration page can be modified by simply entering the desired values into the respective boxes. The IP Configuration table displays all the Max 8/16 or T1/E1 s IP-related parameters. The Voice Configuration table displays the Jitter Buffer Bounds, which are used to control the Quality of Service (QoS). The upper and lower bounds can be changed; larger bounds produce less packet loss, while smaller bounds produce more packet loss. However, packet delay increases with the bounds size. The default values in this table should not normally be changed. Page 20

26 Section 4 Using the Max Web Manager DHCP users: If your LAN is using DHCP addresses, you do not have to configure this page. You may proceed directly to Section 4.3, Configuring Accounts, below. Static address users: Your IP address and netmask are already present in the IP Configuration table (you entered them previously). Now you need to enter the additional IP parameter information you obtained from your LAN administrator: Default Gateway DNS Server IP (Primary) DNS Server IP (Secondary) Domain Name (if applicable) NOTE: If a default gateway address or a DNS server address is not used, the value must be entered into their respective boxes. If the boxes are left blank, the modified configuration settings will not be saved. The Network Configuration table displays the doorman IP addresses and ports, and the TCP/UDP start ports. The Numbers parameters must be changed to permit access when a LAN s firewall permits only pre-assigned TCP/UDP port numbers to be used. The NIC code entry has been added to the Network Configuration table for controlling the remote access to the Max 8/16 or T1/E1 device. Only the user with the account number belonging to the designated NIC code can access the device. The NIC code can be obtained from Net2Phone. To protect users, NIC configuration is password protected and can only be changed by reseller support at Net2Phone. Reminder: Configuration changes you make in the Max 8/16 or T1/E1 are not applied until you reset the unit. To do this, you may either: Go to the Restarmichelle72@hotmail.comt System page (see Section , Restart System, below) and click Restart; Type /system/reset at the command prompt; or Power-off the unit, wait 10 seconds, and turn it on again. Page 21

27 Section 4 Using the Max Web Manager 4.2 Configuring Firewalls If your connection to the Internet utilizes a firewall, several ports will have to be opened to allow your Max 8/16 or T1/E1 to make and receive calls to other Net2Phone devices. UDP 6801 must be opened. The following port types/ranges must also be opened (the numbers displayed are the default start points for each): 1. UDP (OPAL) TCP UDP The table below explains the procedure for opening firewall ports for your Max 8/16 or T1/E1. This example illustrates the UDP (OPAL) assignments (with a default start point of 7000) for an 8-port Max 8/16 or T1/E1. Max # Firewall Type Firewall Numbers 1 UDP (OPAL) UDP (OPAL) UDP (OPAL) UDP (OPAL) UDP (OPAL) UDP (OPAL) UDP (OPAL) UDP (OPAL) In this example, the range to be opened is 7000 to The range is determined by the following formula: Max Default Start + (Number of Max s * 2) 1 or in this example: (8*2) 1 = 7015 The table shows the firewall port assignments based on the default start port. If the Max gateway default start ports noted above are in conflict with your corporate firewall settings, you may assign port numbers in the range of 4000 to by applying the same principle illustrated in the table. Page 22

28 Section 4 Using the Max Web Manager The TCP and UDP start parameters in the Network Configuration table must match the open firewall ports. NOTE: If you have more than one Max behind the same firewall, you must repeat the process for each unit, opening a different UDP PORT and TCP PORT for each. NOTE: The Max 8/16 and T1/E1 gateway will not work behind a proxy server. In Max-to-Max calling (when you call a Max unit from another Max), if either Max is connected to a LAN that employs a firewall, you will need to configure settings on both the Max and the firewall before Max-to-Max calls can be placed. This section will explain how to make the necessary adjustments. 1. On the Firewall: a. Open UDP b. Open an additional UDP in the range of c. Open a TCP in the range of for 8 ports and for 16 ports. This must not be the same number port you opened in the previous step. (The maximum number in the range is determined by the following formula: Maximum = (number of ports * 2) 1.) 2. In the Network Configuration Table on Max s Network and Voice Configuration page: After opening the appropriate UDP and TCP on the firewall, you must specify these open ports on the Max device(s): a. Change the TCP Start to the port you opened in step 1-c above. For example, if you opened TCP in step 1-c, enter for the TCP Start as shown in Figure 12 Network Configuration Table, below, illustrating the Network Configuration Table on the Network and Voice Configuration page. b. Change the UDP Start to the port you opened in step 1-b above. For example, if you opened UDP in step 1-b, enter for the UDP Start as illustrated in Figure 12 Network Configuration Table, below. Page 23

29 Section 4 Using the Max Web Manager Figure 12 Network Configuration Table 3. Save your settings and restart the Max 8/16 or T1/E1: After you have made the desired changes, click the Save button at the bottom of the page to save the new settings, then restart the unit. The new settings should now be in effect. NOTE: Some firewalls require the opened port to be forwarded to the Max 8/16 or T1/E1 s IP address. Consult your LAN administrator to determine if this is the case with your firewall. 4.3 Identification with the Web Manager The Web Manager makes it easy to determine which of the ports on the Max 8/16 are FXO and which are FXS. The Configuration Manager allows you to do this by referring to the Remote Access IVR Configuration Table. To go to the Remote IVR Access Configuration Table, click the Remote IVR Config link on the Site Map page. Figure 13 Remote Access IVR Configuration Page Page 24

30 Section 4 Using the Max Web Manager The and Interface columns of the Remote Access IVR Configuration Table show clearly which interface is used by each port, using the physical port numbering scheme illustrated below, which was discussed previously in Section 1. This numbering scheme is also used by the Max-to-Max Configuration Table, and the Account Configuration Table, which are discussed later in this Guide AVU AVU Figure 14 Physical Numbers on the Max s Rear Panel It is also possible to slide out an AVU card and read the label on individual port cards (see Section 1.5.2, Identifying FXS and FXO s), but this should seldom be necessary once your LAN configuration is set. A different port numbering scheme, called logical port numbering, is used by the Routing Table. Logical port numbering is discussed in Section 4.5.1, Logical Numbering, of this Guide. Page 25

31 Section 4 Using the Max Web Manager 4.4 Account Configuration with Multiple DID/Account Balance Announcement Click the Account Config link to access the Account Information page, illustrated below. Figure 15 Account Information Page The Max 8/16 or T1/E1 allows accounts to be managed in either of two ways: Single Account Management - All of the ports on the Max 8/16 or T1/E1 can operate from a single account number and PIN, or Multiple Account Management - You can use a different account and PIN for each port. The multiple DID feature enables Max 8/16 or T1/E1 to receive multiple incoming calls on a single DID account. Simply enter a single DID account, and click the Use account for all ports button. When you click the Announce Account Balance box in the Account Information screen, you can now check the remaining balance on your Net2Phone account. Page 26

32 Section 4 Using the Max Web Manager Single Account Management For single account management: 1. In the box for #1 in the Account column, enter a Net2Phone account number. 2. In the PIN field, enter the Personal Identification Number for that account. 3. Check the Use account for all ports checkbox. 4. If you wish to be able to receive incoming Max-to-Max calls on a given port, select the Y radio button in its Login column. 5. After the desired changes have been entered, click the Save button at the bottom of the page to save them. 6. Click the Restart System link on the Site Map page to reboot the system. NOTES: To receive Max-to-Max calls when multiple ports are sharing a single account, only one of the ports sharing the account may have the Y selected. Only one call at a time can be made using any given account number. If a Net2Phone account number is entered for an FXO port in the Account Configuration Table, the account entered acts as a default account for the port. Charges incurred by callers through that port automatically accrue to this account. Whenever a selection in the Login column is modified, the Max must be restarted before the change will take effect Multiple Account Management For multiple account management: 1. For each port that is connected to a telephone or PBX/KPS, enter the account number and PIN you intend to use with that port. 2. Make sure that Use account for all ports is NOT checked. 3. After the desired changes have been entered, click the Save button to save them. 4. Click the Restart System link on the Site Map page to reboot the system The Login Button The Yes radio buttons in the Login column are used to enable a port to receive incoming Max-to-Max calls. Page 27

33 Section 4 Using the Max Web Manager 4.5 IVR (Interactive Voice Response) Configuration The remote access IVR and Max-to-Max IVR supports multiple passwords. Up to 10 different passwords can be entered, separated by comma (, ). Remote access IVR is supported for FXS/FXO/T1/E1 ports, and Max-to-Max IVR is supported for FXO/T1/E1 ports. For FXS/T1/E1 IVR, user must add the IVR access number to the routing table for IVR access. The IVR access number can be generated by adding an entry in the routing table with the IVR interface type The Remote Access IVR Configuration Table Click the Remote IVR Config link on the Site Map page to view the Remote Access IVR Configuration Table, illustrated below. Figure 16 Remote Access IVR Configuration Table Multiple passwords are supported for more flexibility. A Thank you message can be enabled or disabled by using the check box. Page 28

34 Section 4 Using the Max Web Manager The Remote Access IVR function permits system managers to select the announcement that will greet callers to an FXO port, as well as the security, call forwarding, or other options that may be applied to the port. The Remote Access IVR Configuration Table (Figure 16) allows you to configure these options to suit your requirements. To configure the Remote IVR Configuration Table, proceed as follows: 1. Make sure the FXO port you are configuring is connected to the analog line card of a PBX unit. 2. Be certain that a PBX or PSTN telephone number has been assigned to the port. 3. Select one of the following six modes for the port (only one mode at a time may be selected): IVR Off When IVR Off is selected for a port, callers to the port get an immediate VoIP dial tone and can make VoIP calls without restriction. Play Welcome Only When this option is selected, callers to the port hear a welcome message, Welcome to Net2Phone. Please enter the number you wish to call. Callers can then make VoIP calls without restriction. Request Password Only This option prevents unauthorized access to the FXO port on which it is set. Callers are asked to enter a password through the telephone keypad before access to VoIP calling is permitted. Callers can then make VoIP calls without restriction. To configure this option, you must create a password (in the port s Password column) which may consist of up to 5 (numeric only) characters. Request Account and PIN This feature requires the caller to enter a Net2Phone account number and PIN before VoIP calling is enabled. If the caller then incurs charges while using the Net2Phone Max, they will accrue to the caller s account. See IMPORTANT, below. Request Password, Account and PIN This option combines the two functions described above. Use Forwarding Number Select this IVR option for a port if you wish to have incoming calls to that port forwarded to a specified number automatically, without notice to the caller. Any PSTN telephone number, or a Net2Phone account number preceded by *72, may be entered in the Forwarding Number column. If a PSTN number is entered, it must include any required preliminary digits, such as a 1 for long-distance calling. Page 29

35 Section 4 Using the Max Web Manager IMPORTANT: If a Net2Phone account number is entered for an FXO port in the Account Configuration Table (see Configuring Accounts, Section 4.3), the account entered acts as a default account for the port. Charges incurred by callers through that port automatically accrue to this account. If Request Account and PIN or Request Password Account and PIN is then selected, and a caller enters an incorrect or invalid account number, the port will substitute this default account number for the invalid one and the call will proceed using the default account. Unless this arrangement suits your needs, you must clear any account number that may have been entered for an FXO port in the Account Configuration Table when Request Account and PIN or Request Password Account and PIN are selected Caller dials Ext. 4000, a hunt group with 4 FXO ports. PBX Extension * 8 # Analog Line Card PBX Switch PBX hands call off to first available port, in this case, port MAX 8/16 sends call to N2P Network via Internet. Internet Net2Phone Network 5. N2P Network sends call to PSTN. Ext Ext Ext Ext LAN PSTN MAX 8/16 FXO s 's IVR responds (depending on options selected): "Welcome to Net2Phone. Please enter your password." (Caller enters a password.) IVR continues: "Please enter the number you wish to call." (Caller enters telephone number ) 6. Telephone connected to line rings * 8 # Figure 17 Call Flow Through a Max 8/16 or T1/E1 s FXO Page 30

36 Section 4 Using the Max Web Manager Figure 17, above, illustrates the call-flow of a telephone call placed through a Max 8/16 s FXO port. In this scenario, four FXO ports are connected to the PBX in a hunt group set up at extension The Max-to-Max IVR Configuration Table Click the Max to Max IVR Config link on the Site Map page to view the Max-to-Max IVR Configuration Table, illustrated below. Figure Max-to-Max IVR Configuration Table NOTES: If the LAN to which either Max is connected employs a firewall, you need to configure settings on both the Max unit and the firewall before you can place Max-to-Max calls. For information about configuring a firewall, refer to Section 4.2, Configuring Firewalls, in this Guide. In Max-to-Max calling, the receiving port s Account Information table settings must be configured to permit it to receive calls. For details, refer to Section , Receiving Max-to- Max Calls in this Guide. Page 31

37 Section 4 Using the Max Web Manager Configuring Max-to-Max Calling Callers may access a port on a remote Max 8/16 from another Max device (Max-to-Max) by dialing *72 followed by the receiving port s virtual number, which is the first ten digits of its account number. If the receiving port is an FXS port, the telephone connected to the port will ring. If the receiving port is an FXO port, it permits callers to use its PBX as though they were on a local PBX telephone extension, subject to the options set by the receiving unit s system manager in its Max-to-Max IVR Configuration Table. Callers must use the remote PBX s dialing plan. For example, if PBX users at the remote site dial 9 for an outside line, the callers must also do so. The Max-to-Max IVR Configuration Table allows the system manager to configure the way a Max 8/16 s FXO ports will respond to VoIP calls it receives from other Max units. In the Max-to-Max IVR Configuration Table: 1. Make sure the FXO port you are configuring is connected to the analog line card on the PBX unit. 2. Select one of the following five modes: (only one mode at a time may be selected) IVR Off When IVR Off is selected for a port, callers to the port get an immediate PBX dial tone and can use the PBX s facilities without restriction. Play Welcome Only When this option is selected, callers to the port hear a welcome message, Welcome to Net2Phone. Please enter the number you wish to call. It then permits them to use the PBX as if they were on one of its local telephones. Callers must use the remote PBX s dialing plan. For example, if a PSTN number is entered, it must include any required preliminary digits, such as 9, to get an outside line. Password Request Only This option prevents unauthorized access to the FXO port on which it is set. Callers are asked to enter a password through the telephone keypad before access to the PBX is permitted. To configure this option, you must create a password in the Password column. The password may consist of no more than 5 numeric characters. Welcome and Password This option combines the two functions described above. Page 32

38 Section 4 Using the Max Web Manager Use Forwarding Number Select this IVR option for a port if you wish to have incoming calls to that port forwarded to a specified number automatically, without notice to the caller. Any PSTN telephone number, or a Net2Phone virtual number (*72 plus the first ten digits of a Net2Phone account number), may be entered in the Forwarding Number column. If a PSTN number is entered, it must be entered using the PBX s dialing plan. For example, if PBX users dial 9 for an outside line, the PSTN telephone number must be preceded by a Receiving Max-to-Max Calls For the Max 8/16 and T1/E1 to be able to receive Max-to-Max calls, the Account Information Page (Section 4.4, Account Configuration with Multiple DID/Account Balance Announcement, Figure 15 Account Information Page) must be configured. To designate a port to receive incoming Max-to-Max calls, select the Y radio button in its Login column. NOTES: Only one of the ports sharing a single account may have the Y in its Login column selected, designating it to receive calls. For example, if the same account has been entered in all the ports, each port can place outgoing calls using the single account, which may be acceptable when account usage is not tracked. But note that only one port has been designated to receive incoming calls. Only one call at a time can be made using any given account number. Whenever settings on this page are changed, the Max must be rebooted before the change will take effect. See your reseller for Net2Phone Max-to-Max calling rates. Figure 19, below, represents the call-flow in one type of Max-to-Max telephone call. Other calling configurations are also possible. See your reseller for Net2Phone Max-to-Max calling rates. Page 33

39 * 8 # * 8 # Section 4 Using the Max Web Manager New York City 1. Caller dials 5722, which is pre-set on PBX to dial * #, account no. of London MAX's FXO port. Analog Line Card PBX Extension PBX Switch MAX 8/16 2. PBX sends call to NYC MAX's FXO port, which is set to IVR Off. LAN Internet London MAX receives call from NYC via the Internet. NYC MAX sends call via the N2P Network and the Internet. Net2Phone Network 5. London MAX sends call to FXO port with account no LAN 6. FXO port with account no responds with MAX-to-MAX IVR prompt (depending on options selected): "Please enter your password." (Caller enters a password.) IVR continues: "Please enter the number you wish to call." (Caller enters a local London telephone number, including London PBX's access code for an outside line, such as "9"; for example, ) 8. Telephone connected to line rings. MAX 8/16 PSTN Telephone PSTN PBX Switch London 7. London PBX sends call to local PSTN. Figure 19 Max-to-Max Call Flow Page 34

40 Section 4 Using the Max Web Manager 4.6 Routing Table Configuration Click the Routing Table Config link to access the Current Routing Table page, illustrated below. Figure 20 Current Routing Table Many PBXs are unable to transmit the asterisk symbol ( * ) through their digital line card. The T1/E1 s Routing Table can be configured to circumvent this limitation. In this case, when the user dials 72 plus an account number, the Routing Table recognizes the 72 and adds a * prefix to the number string. The N2P Network then recognizes the * 72 and places the call as an in network call. The Current Routing Table displays the following fields for each entry: An index number (Index) The interface type (I/F) The logical port numbers () The phone number to be routed (Number) Page 35

41 Section 4 Using the Max Web Manager The truncation length (TRNC)* The prefix number (Pre)* The postfix number (Post)* Validity of the table entry* * The items marked with an asterisk are intended for special circumstances. The items should be left unchanged in typical applications and setups Logical Numbering The difference between physical and logical port numbering is that, in logical port numbering, the FXS and FXO ports are counted separately, and the count starts from zero instead of one. So the first FXS port will be FXS 0, and the first FXO port will be called FXO 0. If you have all FXS or all FXO ports: Take the number of the port as it appears in the Account Setup page of the Max Web Manager, and subtract one (since we count from 0 instead of 1). For example, if you had all FXS ports, the logical port number for physical port 11 would be FXS 10 (11 1 = 10). If you have both FXO and FXS ports: Note which ports are FXS and which are FXO. If necessary, Refer to Section 4.3 in this Guide, Identification with the Web Manager. Write down the physical port numbers in the table in Appendix D. From the top left to the bottom right, count the FXS ports starting from 0, and then count the FXO ports starting from 0. As you count, write down each port s logical number next to its physical number. In Figure 21, for example, 3 FXO ports are present. The first one (at the upper left) is logical port FXO 0, the second is logical port FXO 1, and the third is logical port FXO 2. Page 36

42 Section 4 Using the Max Web Manager FXO FXS FXS FXO FXS FXS FXS FXS AVU FXS FXS FXS FXS FXO FXS FXS FXS AVU Logical "FXS 8" Logical "FXO 2" Figure 21 Logical Numbering A Physical and Logical Number Table, Appendix D in this Guide, has been provided for you to write down the positions of your FXS and FXO ports so that they are available for future reference Adding an Entry to the Current Routing Table ** explain To add an entry to the Current Routing Table (see Figure 20 in Section 4.6, Routing Table Configuration): 1. In the I/F field (interface type), select the appropriate interface. Interface type FXS VoIP Description Interface for analog telephone Interface for IP network 2. For the entry to apply to all the ports, enter 0 for the PORT number. Otherwise, enter the logical port number that will correspond with the given index number. 3. In the NUMBER field, type the number you would like to route. 4. In the TRNC field, enter the number of digits you would like truncated from the number being dialed. 5. In the PRE field, enter the number of digits you would like added to the front of the telephone number being truncated. Page 37

43 Section 4 Using the Max Web Manager 6. In the POST field, enter the number of digits you would like added to the end of the telephone number being truncated. To delete an unwanted entry, simply type its index number in the Delete Entry box and click the Delete Entry button. NOTE: The two VoIP entries in the Current Routing Table cannot be deleted, as they are necessary for correct operation of the Max 8/16 or T1/E1 system. After the desired changes have been entered, click the Save button to save them. The unit must then be rebooted as in Section , Restart System, to activate the new settings. 4.7 PBX Configuration Click the PBX Config link to access the PBX Configuration page, illustrated below. Figure 22 PBX Configuration Page Page 38

44 Section 4 Using the Max Web Manager For a detailed description of the parameters, refer to the Max Command Reference Guide. 4.8 Local Dialing System The local dialing system feature enables the user to dial phone numbers to the Max 8/16 or T1/E1 products as they normally do on their ordinary phone. That is, the user does not have to dial an international call access number and country code number if the call destination is in the same country where user lives. Similarly, the area code can be omitted for calls made to the same area. A dialing pattern that is as close as possible to the host country's dialing pattern can be configured by entering the following information in to Max 8/16 or T1/E1. Figure 23 Local Dialing System Page The country code number, area code number (city code), and international call prefix (only single entry allowed). The long distance call prefix number and cell phone prefix number (separate up to 10 multiple entries by a comma (, )). After finishing the number input, you must reset the Max 8/16 or T1/E1 to apply modified values. Page 39

45 Section 4 Using the Max Web Manager The N2P call is made based on the local dialing system setup environment. All the prefix numbers are automatically added to the actual dialed numbers. For example, if the user dialed to a local phone number, the N2P call is made by the Max 8/16 or T1/E1 with the international call access number, country code number, and area code number added to the local phone number. The user does not have to dial his/her telephone country code for domestic calls. The user does not have to dial his/her telephone area code for local calls. 4.9 Class of Service Configuration This function is to set the call authorization classes for restricting outbound calls. There are 6 classes: A, B, C, D, E, and U. Class A has the most outbound call access capability. Class B has the second most outbound call access capability, and so on. Applying the restricted first digit string to a class means that the restriction is applied to all lower classes and not to higher classes. Class U has the same meaning as OFF there is no outbound call control. The user inputs the restricted first digit string for each class. Users cannot make a call to the restricted numbers that are in both his/her own class and a higher class. This feature must work with the port class system and the local dialing system. Figure 24 Class Configurations Page Page 40

46 Section 4 Using the Max Web Manager 4.10 Class Configuration This function is to set call authorization class for each port to restrict outbound calls. There are 6 classes: A, B, C, D, E, and U. Class A has the most outbound call access capability. Class B has the second most outbound call access capability, and so on. Class U has the same meaning as OFF there is no outbound call control. Refer to Section 4.8, Class of Service Configuration, for setting classes. Figure 25 Class Configuration Page 4.11 Inbound Allow List Configuration This function blocks calls from unauthorized callers. The Max 8/16 and T1/E1 has remote accessible ports, so an unauthorized person can use the port without admission control. This feature allows the user to specify the allowable inbound numbers that can make use of the port as shown in Section 4.11, Inbound Allow List Configuration, Figure 26 Inbound Allow List. Page 41

47 Section 4 Using the Max Web Manager When a call comes in to the Max 8/16 or T1/E1, it looks at the incoming caller ID, compares it to the list for the port, and if the caller is in the allow list, admits the call through. The maximum number of digits in the Web entry is 100. If one caller ID length is 10 digits, then the total number of allowable callers will be 9, since the comma (, ) occupies one digit. There is a radio button for each port that indicates what the box should do if the caller is not on the allow list or if the caller's phone does not support caller ID. The options are disconnect unauthorized caller, request account and PIN from unauthorized caller, or allow all callers (the default). Figure 26 Inbound Allow List Page 42

48 Section 4 Using the Max Web Manager 4.12 System Information and Commands Click the System Information link to access the System Information page, illustrated below. Figure 27 System Information Page The System Information page displays: The Current System Name The Current Login (user name) The Hardware Version The Software Version The system manager has the options of changing the system name and the current password. To change entries on this page, just enter the new information into the desired fields, click the Save button, and restart the Max 8/16 or T1/E1. If changes are made on this page, the system must be restarted as discussed in Section , Restart System, before the changes take effect. Page 43

49 Section 4 Using the Max Web Manager 4.13 Other Web Manager Functions Load Default Config Click the Load Default Config link to access the Click to load factory settings page, illustrated below. Figure 28 Click to Load Factory Settings Page Click the Load button to restore the Max 8/16 or T1/E1 s default factory configuration. (Refer to the Max Command Reference Guide for system default settings.) CAUTION: THIS COMMAND WILL DELETE ALL OF YOUR CONFIGURATION SETTINGS AND PARAMETER VALUES. Page 44

50 Section 4 Using the Max Web Manager Show Log Messages Click the Show Log Messages link to access the Current System Log Messages page, illustrated below. Figure 29 Current System Log Messages Page 45

51 Section 4 Using the Max Web Manager Restart System Click the Restart System link to access the Restart System page, illustrated below. To restart the system, click the Restart button. Figure 30 Restart System Page Page 46

52 Section 4 Using the Max Web Manager Upgrading the System Software Click the Download Latest Firmware link to access the Software Upgrade page, illustrated below. Figure 31 Software Upgrade Page For software versions older than v1.2.20, the software upgrade procedure for Max 8/16 or T1/E1 is divided into stages: 1. Click the Download button to download the files needed for upgrade from Net2Phone s FTP server to a client PC on the Max 8/16 or T1/E1 s LAN and place the files in a folder called C:/Net2Phone/Upgrade. 2. Once the files are downloaded, click the Update Max button to upload the new software to the Max 8/16 or T1/E1 system. Page 47

53 Section 4 Using the Max Web Manager For software version v or later, the software upgrade procedure for Max 8/16 or T1/E1 is a one-click operation. You can simply click the One Click Upgrade button and new software will be downloaded and then upgraded automatically Other New Features Multiple Call Completion This new feature allows users to make multiple calls without having to re-enter the account number and PIN before every call. 1. After finishing a conversation, user A asks user B to hang up. 2. IVR will be activated and asks user A to press the # key to make another call. If the # key is not pressed within 2 seconds, the call will be terminated. 3. User A dials the new number. 4. User A hears dial tone and waits for the other side to pick up the phone. When the other side picks up the phone, a new call is made Call Transfer This new feature allows users to transfer calls to other users within the Max 8/16 or T1/E1. The Max 8/16 or T1/E1 provides the following local call transfer feature for FXS ports in the Max 8/16 or T1/E1. To use the local call transfer feature, the following command must be executed via a HyperTerminal session (for the steps involved in setting up a HyperTerminal session into the Max 8/16. please refer to section ): 1. From the SYS_NAME:/CONFIG/FXS> prompt, type: change t3 100 This command sets the hook flash guard time to 100 milliseconds. NOTE: The hook flash guard time must be shorter that the hook guard time but longer than 99 milliseconds. 2. While the user A and B are involved in a call, user A can press the hook flash button. User A hears a dial tone and user B hears hold music. 3. User A dials user C. 4. User C hears the phone ringing. 5. User A hangs up the phone once he/she hears the ring tone. 6. When user C picks up the phone, user B and user C are connected. Page 48

54 Section 4 Using the Max Web Manager 7. If user C picks up the phone before user A hangs up the phone, user A and user C are connected. 8. When user A hangs up the phone, user B and user C are connected Reverse Polarity for PBX Billing The polarity reversal is supported for providing call connection time information. The battery polarity is reversed by the Max's FXS port to indicate that a call is connected. The polarity is reversed throughout the entire conversation. When the far end disconnects, the battery polarity is changed back to normal by the FXS port to indicate a call disconnect. (Some PBX systems use battery reversal indication to start billing.) To activate the polarity reversal feature, log into Max 8/16 or T1/E1 with the console interface and type: 1. SYS_NAME:> /CONFIG/FXS 2. SYS_NAME:/CONFIG/FXS> change pola on To deactivate the polarity reversal feature, log into Max 8/16 or T1/E1 with the console interface and type: 1. SYS_NAME:> /CONFIG/FXS 2. SYS_NAME:/CONFIG/FXS> change pola off IVR Modification by T1/E1/FXO Users From version , the user has to create the voice prompts in *.wav format on PC and convert the WAV files to *.axv format for downloading to Max devices. The conversion software, vedit, is provided with the software upgrade. Refer to the Max Command Reference Guide Addendum for more detailed instructions on modifying the IVR (Section 29, Voice Prompt Conversion Software). Page 49

55 Section 5 Configuring Voice Messages 5. Configuring Voice Messages The Max 8/16 employs a set of default messages for the IVR voice prompts and responses callers hear, and for the prompts and responses you hear when you configure the Max through a telephone keypad. If you wish, you can record custom voice message files (vocfiles) to replace the default ones. This section will explain that procedure. NOTE: Before attempting to record a new voice message file, review Connecting to the Max 8/16 or T1/E1 Through a Serial Cable, Section in this Guide. For help with command-line navigation, refer to Basic Command-line Navigation, Section 1 in your Max Command Reference Guide. 5.1 Voice Message Files The following table shows the Net2Phone Max 8/16 message file contents as shipped. File Name CA0000B CA0001B CA0002B CA0003B CA0004B CA0005B CA0006B CA0007B CA0008B CA0009B CA0010B CA0011B Message that the file should contain The number you dialed is busy. The number you are calling from is not authorized. Please contact your administrator for more information. Your call cannot be completed. Called party is not logged on. The number you called was not allowed. No channels are available. You are using an invalid account number. Please check the account number and try again. The number in the forwarding field is not valid. Please contact your administrator for more information. There is a problem with your Internet connection. Please contact your administrator for more information. Your account is being used. Please try again.. The number you are calling from is not authorized. If you have an account number press #. Otherwise, contact your administrator for more information. You have dialed a number that has been restricted by the Max administrator. Please try again. Page 50

56 Section 5 Configuring Voice Messages File Name CA0012B CA0013B CA0014B CA0015B CA0016B TN0001Z TN0002Z SN0000B SN0001B SN0002B SN0003B SN0004B SN0005B SN0006B SN0007B SN0008B SN0009B SN0010B Message that the file should contain You have dialed an invalid number. Please press # to try again. The person you are trying to call is already making a PC-to-PC call. Your account is disabled. Please check the account number and try again. Please press ### to complete the call or hang up. Your call is disconnected from IP address change in DHCP. Please try to call later. Hold Music Wait Music Welcome to Net2Phone. Thank you for using Net2Phone. Please enter your password. Your password is incorrect. Please try again. Please enter the number you wish to call. Please enter your account number. You do not have sufficient funds for this call. Please contact your administrator to recharge your account. You must be logged out before you trying to call. Please enter your PIN. Welcome to Net2Phone. Please enter the number you wish to call. Goodbye and thank you for using Net2Phone. FE0000B FE0001B FE0002B FE0003B FE0004B Feature Complete (Dingdong) Optional Please, enter your IP address. Your IP Address is Please, enter your netmask. Your net mask is FE0005B DHCP is now enabled, please press #. FE0006B DHCP is now disabled, please press #. FE0007B FE0008B FE0009B You have Remaining in your account Please, reboot your Max Page 51

57 Section 5 Configuring Voice Messages File Name Message that the file should contain DG0000B Zero DG0001B One DG0002B Two DG0003B Three DG0004B Four DG0005B Five DG0006B Six DG0007B Seven DG0008B Eight DG0009B Nine DG0010B Ten DG0011B Eleven DG0012B Twelve DG0013B Thirteen DG0014B Fourteen DG0015B Fifteen DG0016B Sixteen DG0017B Seventeen DG0018B Eighteen DG0019B Nineteen DG0020B Twenty DG0030B Thirty DG0040B Forty DG0050B Fifty DG0060B Sixty DG0070B Seventy DG0080B Eighty DG0090B Ninety DG0100B Hundred DG0101B Thousand DG0102B Dot (.) DG0103B Dollar DG0104B Cent Page 52

58 Section 5 Configuring Voice Messages File Name Message that the file should contain DG0105B DG0106B And Minute 5.2 Recording a Custom Voice Message File 1. Connect an analog telephone to FXS port #1 on the Max 8/16 or T1/E1. (If you need help with port numbering, refer to Physical Numbering, Section ) 2. Establish a serial connection from your PC to the Max 8/16. (Refer to Connecting to the Max 8/16 Through a Serial Cable, Section ) 3. Change the current directory to n2p:test/vocfile>. (For help with navigating at a command line, see the Max Command Reference Guide, Section 1.) NOTE: n2p is the Max s default system name. If you have assigned a new system name, your root directory prompt will contain the new name you assigned, instead of n2p. For example, my_name:test/vocfile>. 4. Lift the telephone handset. 5. Type record <file number> <recording time in sec> at the command line on the PC. Recording starts as soon as the Enter key is pressed, and ends after <recording time in sec> seconds. 6. Type play <file number> to check the recorded message. If the recording is incorrect or a different message is desired, repeat Step After you create (or upload) a new file, you must save it to NV (Non-Volatile) memory. To save the file, change the current directory to n2p:config> and type save. The new vocfile is not activated until you reboot the Max 8/16 system. 8. Reset the system using one of the three options: Type /system/reset at the command line. Power-off the unit, wait 10 seconds, and turn it on again. Use the Restart System link in the Web Manager, as described in Section To confirm that the new message is functioning, dial ***1 from the telephone. 5.3 Voice Message File Upload/Download Procedure To implement the file upload/download procedure, you will need: a PC with LAN connection to Max 8/16 or T1/E1 the DOS FTP client program (included with all Microsoft operating systems). Page 53

59 Section 5 Configuring Voice Messages the Max 8/16 or T1/E1 voice message binary file, vocfile (for upload) Voice Message File Download Procedure 1. Power-on the Max 8/16 system and wait until the OPR LED begins to blink. 2. Obtain the Max 8/16 s current IP address (see Section 2 in this Guide). 3. On your PC, open a DOS window or Command prompt. 4. Go to the PC directory to which you want to download the vocfile. 5. Establish an FTP connection with the Max 8/16 as follows: from the DOS prompt, type ftp, a space, and the IP address of the unit followed by the Enter key. For example: ftp Enter (use your Max 8/16 s IP address). 6. At the User < :<none>> prompt, enter the default User Name, root, followed by the Enter key. 7. When prompted for a password, enter the default password, n2p, followed by the Enter key. The password does not display on the screen as you type it. 8. At the FTP> prompt, type get vocfile, followed by the Enter key. You may now access the vocfile in the directory to which it was downloaded. Figure 32, below, illustrates the FTP file download procedure. Figure 32 File Download Procedure Page 54