Public Safety : ecall Czech Rep. Case Study

Transcription

1 WELCOME

2 Public Safety : ecall Czech Rep. Case Study Panagiotis Galanopoulos Alcatel-Lucent Enterprise COPYRIGHT 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED.

3 AGENDA 1. ecall What is? 2. ecall Alcatel Lucent Enterprise Positioning 3. ecall Czech Rep. Case Study 4. Summary

4 ecall What is?

5 CHALLENGING FACTS

6 ecall Concept - Traffic accidents are one of the major causes of deaths and injuries in Europe ==> efficient intervention of emergency services is Crucial to save lives and reduce human suffering - Moreover, there are many situations where there may be no witnesses to have a mobile phone to contact emergency services. - The need for an automated method to alert about accidents ==> ecall - ecall is an in-vehicle emergency call (112) System which automates the notification of a traffic accident

7 ecall Approach: In-band modem Solution IVS (in the car) 1 st level PSAP GPS Car in incident Voice (112) CLI Location information E-112 Minimum set of vehicle data Data call to ecall enables a car (equipped with IVS) involved in a crash to automatically (or manually) dial 112 and call the nearest emergency centre (PSAP) - After the call establishment between IVS & PSAP, ecall allows transfer of data message MSD from IVS over the cellular Network to the PSAP. The MSD (140 bytes) includes: Vehicle Location Information, Time stamp, number of passengers,vehicle Identification Number.. - For ecall data transfer, an in-band modem solution has been selected and described in the Standard document 3GPP TR V8.0.1 ecall Data Transfer, In-band modem solution In- band modem = MSD data is transmitted in-band over the voice channel.

8 ecall Alcatel-Lucent Enterprise Positioning

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10 The PSAP in the 112 Context ALU & Partners Call Taking MediumSoft Cassidian Intrado Techwan SIS Call taking Voice (PBX) Video ecall Emergency Notifications Reversed 112 Alcatel-Lucent (Crisis Management) Alcatel-Lucent (including Genesys) Collaboration MediumSoft Intrado SIS Local dvpts GIS Multimedia Multimedia (SMS- -Fax) (SMS- -Fax) Nice Recording ASC Retia Cybertech Alcatel-Lucent Reporting Alcatel-Lucent + MediumSoft Cassidian Intrado Techwan Business Objects

11 The PSAP in the 112 Context ALU & Partners Call Dispatching Mediumsoft R&S Topex, Capita Local units dvpts GENETEC SAMSUNG MediumSoft TechWan Intrado SIS Local dvpts CCTV AVL 3rd Party CRM / CAD Cassidian Topex R&S Capita Motorola Rohill Multimedia SMS - Fax Voice PBX 3rd Party RoIP Radio/IP Gateway Radio GIS Video MediumSoft TechWan SIS Local dvpts Recording Video Collaboration Reporting Alcatel-Lucent Nice ASC Retia Cybertech Modular Operator Console Alcatel-Lucent (including Genesys) Alcatel-Lucent + MediumSoft EADS Positron Techwan Business Objects

12 ecall Czech Rep. Case Study

13 ecall Case Study Czech Republic Czech Republic was selected as part of the EU HeERO ( Harmonized ecall European Pilot ) program Telefonica O2, the owner of the 112 ECC System in Czech republic, decides to integrate ecall standard into its 112 System Qualcomm s solution is selected and endorsed by 3GPP( mandated by the EU and ETSI ) as the Standard ecalll in-band modem Qualcomm has developed a chipset to be integrated within the IVS (In-Vehicle System) and a software driver to be implemented in PSAP to insure the data transfer between IVS and PSAP Alcatel-Lucent is in charge to develop ecall PSAP System including: ALU PBX (OXE) with an integrated CCD module: receives 112 ecall calls from PSTN and the distribution of these calls is done by CCD module ALU CCIVR (Interactive Voice Response): to implement the PSAP in-band modem defined in the standard document 3GPP TS V9.3.0 ( ). Genesys T-Server as CTI Server MediumSoft Application Server to manage MediumSoft Appli. Clients which have to Pop-up MSD on the screen of PC ecall Agent and to localize the call on the GIS screen

14 Czech Republic ecall Pilot platform Wireless Network IVS PLMN PSTN PSTN OmniPCX Enterprise PBX CCIVR (In-band modem) Genesys T-Server MediumSoft App. & GIS Server CSTA TLiB CSTA P S A P MediumSoft App. Client +GIS Operators

15 ecall Call Flow with OXE, CCIvr and CTI IVS ALU OXE CCIvr TServer Agent Trigger 1 ecall ecall OXE s CCD routes call to CCIvr Group 2 Established Call OXE bridges Call between vehicle & aqserver 3 In-band Modem Data Exchange 4 Request: Transfer to Agent Group 5 Call Transfer to Agent Group OXE s CCD Transfers call to Agent Group Agent Group N =11111 CCD picks an agent from Agent group 6 Transfer Call to the agent ( with MSD data ) 7 Call is established between Vehicle and the Agent

16 ecall Call Flow 1. ecall reception: PBX receives incoming ecall 112 (with ecall flag ) DNIS = xxxx with 219 = ecall flag and xxxx=suffix (Operator N, BTS N ) 2. The call is routed by CCD into CCIvr, 3. Call is established between IVS and a CCIvr port. CCIvr starts the data exchange procedure (the ecall in-band modem solution described in 3GPP TS document ) to collect MSD ( 140 bytes ), 4. At the end of data collection, CCIvr transfers the call to the Pilot of ecall Agents 5. The call transfer is processed with attached data ( MSD Data 140 Bytes ), 6. The call is routed by CCD to the Group of ecall Call Taker Agents and then distributed to an agent in the group, 7. The call s arriving on the agent : The phone set is ringing, to display MSD data on the PC Screen and to position the IVS on the GIS Screen.

17 CCIvr PSAP in-band Modem Audio Chanel RX VPRM ASR STS Audio TTS TX In-band Modem - Protocol - MSD encoding PSAP Modem Appli. CCIvr PSAP Appli. Transfer Call VPRM module manages the audio channel for each CCIvr ports STS module manages 2 modules allowing to read and write on the audio channel: - ASR is used as a PSAP Receiver (RX) - TTS is used as a PSAP Transmitter (TX) In band Modem module supports ecall Protocol & MSD Encoding/Decoding. Applications (CCIVR Scripts) are in charge to transfer calls (with MSD data) to ecall Taker Agents. ASR = Automatic Speech Recognition TTS = Text To Speech RX = PSAP Receiver TX = PSAP Transmitter

18 Summary

19 When a minute makes the difference between life and death The Alcatel-Lucent solution offers an interoperable communications infrastructure that can be shared across cooperating Emergency Control Centers.

20 Why Alcatel-Lucent Enterprise Agnosticism Ease the solution implementation 99,99% QoS Easily scalable solution Reduce OPEX Easy to operate workstations Reliable equipments & reliable networks Efficient call taking Accessible and up to date databases Efficient tools and devices for dispatchers & mobile units Call taking Collaboration GIS Voice (PBX) Multimedia Multimedia (SMS- -Fax) (SMS- -Fax) Video ecall Recording Emergency Notifications Reversed 112 Reporting

21 Differentiating

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