Connect to the Rainbow Cloud ALE edemo Demo script June 2018 ed03

Transcription

1 Connect to the Rainbow Cloud ALE edemo Demo script June 2018 ed03 1

2 ALE edemo: Connect to the Rainbow Cloud PSTN DEMO OBJECTIVE: Demonstrate the power of Rainbow connected to the PBX (OXE) for business telephony and bridge to the PSTN through the WebRTC Gateway additional component ALE EDEMO WebRTC GW OmniPCX Enterprise Show the Rainbow client on mobile using the user account credentials provided in this demo! OVER-THE-AIR DEMO For customer visits and Lab VDI-based remote demo VDI VDI Demo slot booking mandatory: remote support by experts Book a demo here. First time users? Book a slot for pre-install and self-training before live demo! ALE CHANNELS FRIENDLY Please create your edemo accounts 2 VDI accounts IP Desktop Softphone to show phone control Install guide Script (this document) ALE edemo successfully supports several thousands remote demos every year! 2

3 Connect to the Rainbow Cloud demo HOW TO IMPROVE AN ORGANIZATION S COMPETITIVENESS IN THE DIGITAL ERA? Stop overload. Engage people more. Help people get things done with real-time communications from within their favorite device: at the office, on the go, at home and anywhere 1. Connect easily with team members and get a fast response as if in the same room! WHAT TO SHOW? 2. Engage in a phone call in a click to get things done immediately! WHAT TO SHOW? Contact List IM Persistent Chat File sharing Call routing: computer, office phone, other phone Call btw office phone and RB client Call btw RB client and any PBX extension Call btw RB client and external PSTN (fixed/mobile) Nomadic mode with any other phone number fixed or mobile 3

4 Search for a contact, send IM, share a file in the conversation A view B view [1. A: Search B] [2. A: Show B s green icon] [3. A: Start a chat session: Hi, do you have the latest status of the TownHall project? ] [4. B: Sure and send a file by drag&drop in the conversation ] continue 4

5 Search for a contact, send IM, share a file in the conversation A view [5. A receives the document in the conversation ] [6. A can also see the received file in the file storage tab of the client (in Received ] 5

6 Call routing selection: configure which device you want to use to make a call [1. A: click on the make phone calls with button. Show the different possibilities: - Call from the computer - Call from the Office phone - Call from other phone (aka Nomadic mode) ]. [2. A: Show the Call routing Setting options with - Call Forwarding - Dual Ringing ]. 6

7 Make a call to a contact from the RB client using the Office Phone as the audio device [1. A: click on the make phone calls with button. Select Call from the Office phone ]. OFFICE PHONE A RB client B A view [2. A: select contact B and click call Work Phone to start the call. ]. [3. A: Show IPDSP dialing automatically]. continue 7

8 A view [4. B: show the call that is presented in parallel on the Work Phone (IPDSP) and on the RB client ]. [5. B: take the call on the RB client ]. B view WORK PHONE A OXE CS--WebRTC GW RB Client B continue 8

9 A view [6. A: The call is active on the Work Phone with audio on the IPDSP. The Rainbow client shows in parallel the monitoring of the call that is active on the Work Phone.]. B view [7. B: The call is active on the Rainbow client with audio on the PC. From the RB client, B can: - release the call - put on hold - use the dial pad ]. WORK PHONE A OXE CS--WebRTC GW RB Client B 9

10 Make a call from RB client as the audio device to an internal extension number RB client A internal extension A view B view [1. A: Select Call from the computer ]. [2. A: Type the internal extension number in the search/call bar #33501 In reality it could be any extension number configured on the PBX: analog phone, DECT, IP phone etc. ]. RB Client A WebRTC GW-- OXE CS continue 10 [3. B: The incoming call is presented on the work phone (IPDSP) ]. internal extension

11 Make a call from RB client as the audio device to an internal extension number [4. A: Show the call control panel that appears at the bottom right of the RB client screen. A can: - release the call - put on hold - use the dial pad ]. RB client A internal extension A view B view RB Client A WebRTC GW-- OXE CS continue internal extension 11

12 Make a call from RB client as the audio device to an internal extension number RB client A internal extension + 2 nd call / 3p conf A view [5. A: While the call with B is active, type any phone number in the search/call bar to make a 2 nd call B user is put on hold. ]. [6. A: Show you can transfer the 2 nd call or put in conference the 3 participants ]. RB Client A WebRTC GW-- OXE CS internal extension other number 12

13 Make a call to an external line from RB client as the audio device RB client A external PSTN [1. A: Select Call from the computer as if A is out of the office and he needs to call an external number ]. [2. A: Type an external phone number in the search/call bar It can be a land line or a mobile phone number ]. [3. A: Show the call control bar that appears at the bottom right of the RB client screen ]. PSTN RB Client A WebRTC GW-- OXE CS -- Public Trunk ========= external line 13

14 Call routing and dual ringing with any other phone number fixed or mobile [1. A: Select Make call from other phone number and configure any mobile phone number for the demonstration ]. Configuration for the demonstration Office Phone IPDSP RB client on desktop [2. A: Show in the Settings that the Ringing configuration is configured with the office phone AND the other phone number ]. + Other phone number for dual ringing Cellular phone continue 14

15 Dual ringing with any other phone number fixed or mobile A view [3. B: Use the IPDSP to call directly the extension number of A (#33500) ]. B view PSTN [4. A: Ignore the call notification that is presented into the RB client and answer the call on the other phone that is ringing in parallel ]. 15

16 enterprise.alcatel-lucent.com 16