Panasonic KX-TDE, Outlook Toolbar and PA Pro Sales Training Course. Specifications subject to change without notice

Transcription

1 Panasonic KX-TDE, Outlook Toolbar and PA Pro Sales Training Course Specifications subject to change without notice

2 Webinar Outline Overview of IP Proprietary Telephones Overview of Portable Stations and Cell Stations Overview of KX-TDE100/200 Hardware and minimum and maximum configuration Virtual Cards Activation Keys System Features Applications

3 NT300 Series IP-Proprietary Telephones The NT300 Series Telephones offer the following: Built-in 2 Port 100mb switch Supports G711, G729a and G722 (New!) DHCP or statically addressed 12/60 CO key add on modules (Max. 84 CO key) 20-80ms Jitter buffer (def 20ms) Available in Charcoal and White

4 NT300 Series IP-Proprietary Telephones NT366 6 Line by 24 Character Display 4 Page X 12 CO Button Self Labeling Speakerphone

5 NT300 Series IP-Proprietary Telephones NT343 3 Line by 24 Character Backlit Display Supports Optional 12/60 Flexible CO Button Add-on Module NT346 6 Line by 24 Character Backlit Display Supports Optional 12/60 Flexible CO Button Add-on Module

6 NT300 Series Add-on Components NT Flexible Button Add-on Module Available for NT346/343 NT Flexible Button Add-on Module Available for NT346/343 NT307 Bluetooth Module For Wireless Headset Available with NT366, NT346 and NT343 Connect as Add-on Module Bluetooth registration is activated through PT-Programming

7 New Portable Stations/ Cell Stations Portable Station KX-TD7684 (2.4GhZ) KX-TD7694 (2.4 GhZ) Cell Station KX-TD CH KX-TD CH

8 KX-TDE100 System Outline The KX-TDE100 consists of the Basic Shelf with: A power supply slot (Not installed) 6 free slots A slot for the Main Processing Unit Card (IPCMPR) (Installed) SD Memory Card A Run and Alarm LED RS-232C (9-pin male) Wall Mounting Bracket Front Cover with lock The Basic Shelf only comes equipped with the IPCMPR Card. The basic shelf does NOT come equipped with a power supply. Either the S-Type or the M-Type Power Supply Unit can be installed KX-TDE100 Basic Shelf. See page 34 of the Installation Manual for more information on determining when to use the S-Type or M-Type Power Supply Unit

9 KX-TDE200 System Outline The KX-TDE200 consists of the Basic Shelf with: A power supply slot (Not installed) 11 free slots A slot for the Main Processing Unit Card (IPCMPR) (Installed) SD Memory Card A Run and Alarm LED RS-232C (9-pin male) Wall or Floor Mounting Bracket Front Cover with lock The Basic Shelf only comes equipped with the IPCMPR Card. The basic shelf does NOT come equipped with a power supply. Either the M-Type or the L-Type Power Supply Unit can be installed KX-TDE200 Basic Shelf. See page 34 of the Installation Manual for more information on determining when to use the M-Type or L-Type Power Supply Unit

10 IPCMPR Card Main Processing Unit Card residing in the MPR slot of the Basic Shelf This card controls all Basic Shelf functions including TSW control, detection of system clock alarm, shelf power down and watchdog timer overflow alarms The KX-TDA0196 Remote Card and KX- TDE0110 DSP16 or KX-TDE0111 DSP64 Card can be installed as daughter boards on the IPCMPR Card MPR card also includes circuitry for the RS-232C connector The card also has the connectors for 2 MOH inputs, 2 Paging ports, System Clear Switch and Reset Button Main components includes a processor, RAM, ROM, memory backup lithium battery, and SD Memory Card slot

11 IPCMPR Card MPR TDE New IPCMPR VoIP DSP Card Larger SD Card USB Port -MEC Card(KX-TDA0105) can be Installed TDE New Remote TDA0196 Built-in SVM Circuit Maintenance IP Communication Port Main IP Communication Port - USB Port is not available. -MEC Card (KX-TDA0105) is not available

12 KX-TDE0110, KX-TDE0111 DSP16/64 KX-TDE Channel Digital Signal Processing Card KX-NCS4104 Activation Key Pre- Installed NCS4508 Activation Key Pre-Installed Supports G.729 and G.711 Codecs Initial configuration is 4 IP trunks by 8 IP PT s KX-TDE Channel Digital Signal Processing Card 4 - KX-NCS4104 Activation Keys Pre- Installed 4- NCS4508 Activation Keys Pre- Installed Supports G.729 and G.711 Codecs Initial configuration is 16 IP trunks by 32 IP PT s

13 KX-TDA Remote Card (RMT) The optional RMT Card provides remote programming and maintenance capability at up to 56 kbps (V.90) The RMT Card is mounted on the MPR Card

14 Virtual Cards Virtual Cards are included with the IPCMPR card and can be activated with the appropriate activation key By installing Virtual Cards using the KX-TDE Maintenance Console IP Trunks and IP Extensions can function off of the IPCMPR Card

15 Virtual Cards Options V-IPGW16 Virtual Card for 16 Channel VoIP GW Trunks H.323 Compliant Maximum of 2 totaling 32 IP-GW Trunks V-IPEXT32 Virtual Card for 32 IP Extensions Maximum of 2 totaling 64 IP-PT Telephones V-SIPEXT32 Virtual Card for 32 SIP Extensions RFC3261, 3264, 3310, and 2327 Protocol Compliant 128 Max Sip Extensions

16 Activation Key Management To obtain additional activation keys you have to purchase the keys from the Key Management System KX-NCS Channel IP Trunk Key KX-NCS Channel IP-PT and Soft-phone Key KX-NCS Channel IP-PT Key KX-NCS Channel SIP Extension Key KX-NCS4910 Activation Key for Software Upgrade to Enhanced Version

17 Virtual Slot Assignment No Cards are pre-assigned or preinstalled

18 Activation Key Confirm required Activation Keys are loaded

19 Install Virtual Cards into Virtual Slots Install Virtual Cards by drag and drop operation

20 Maximum Configuration CO Ch. Telephone Free Slot DSP Built-in IP-Ch. Max. IP-Ch. TDE100 96LCOT 4 PRI 256 (Max inc IP) DLC16*4 + 4VSIPEXT 64 (128 ) DPT (DXDP) Total Available Trunks DSP16 DSP64 4 IP-Trunk 8 IP-PT 16 IP-Trunk 32 IP-PT 32 IP-Trunk 64 IP-PT(128 SIP-Phone) 32 IP-Trunk 64 IP-PT(128 SIP-Phone) TDE200 CO Ch. Telephone Free Slot DSP Built-in IP-Ch. Max. IP-Ch. 128 LCOT 256 (Max inc IP) 4 PRI 128 (256) DPT (DXDP) Total Available Trunks DSP16 DSP64 4 IP-Trunk 8 IP-PT 16 IP-Trunk 32 IP-PT 32 IP-Trunk 64 IP-PT(128 SIP-Phone) 32 IP-Trunk 64 IP-PT(128 SIP-Phone) Traditional Communication Part : IP Communication Part :

21 System Features - DHCP DHCP Dynamic Host Configuration Protocol Assignment The system will allow the PBX to use DHCP client allowing IP addresses to be received from a DHCP Server over the LAN The DHCP server must be set to no expiration lease time on the IP addresses leased to the IPCMPR and DSP cards once IP telephones are registered or the phone will no longer function

22 System Features - Ping Packet Internet Groper (PING) Confirmation The TDE has a built in PING command that can be used to confirm the connection of the IP telephones, routers and hubs within or outside the private network. The PBX will send a Internet Control Message Protocol (ICMP) echo request through the PC programming tool and receive and ICMP message confirming connection (reply).

23 System Features Ping Confirmation

24 System Features Ping Reply

25 System Features Network Management Network Management Simple Network Management Protocol - SNMP System Monitor allow minor and major alarms can be sent to a PC on the LAN and later analyzed with a SNMP manager software SNTP Syslog support allows the system to send SMDR information to a location on the network Telnet Support allows a remote administrator to telnet in to make programming changes

26 System Features Peer topeer Peer to Peer The PBX automatically establishes peer-to-peer communication between peer-to-peer compatible IP extensions. Non peer-to-peer IP extension calls are routed through the VoIP DSP card. A peerto-peer connection allows the call to take place without using the PBX s VoIP resources Peer-to-peer calls can only be made from IP extensions connected through the IPCMPR card KX-NT265 (VERSION 2.0 OR LATER) KX-NT300 SERIES SIP Extension KX-NT265 (VERSION 2.0 OR LATER) X KX-NT300 SERIES X X SIP Extension X X X

27 System Features - SIP Session Initiation Protocol (SIP) The TDE supports the connection of SIP supported IP Telephones The PBX supports SIP devices that use RFC 3261, 3264, 3310, 2327 or 4028 Some SIP devices may not work on this PBX

28 System Features Enhanced Walking Ext. Enhanced Walking Extension With the Walking Extension feature extensions use a Service-In mode to operate normally and an Service- Out mode, where they can no longer make or take calls, to allow users to use an extension at the office or at home or an alternate location This feature is also useful for business that share desks for different shifts throughout the day. A user would simply log into their phone and set their extension settings when they come to work Extension Pin is required for this feature to function

29 System Features -Simplified Voice Mail The TDE s IPCMPR card comes equipped with a two port Simplified Voice Mail (SVM) Users can redirect their calls to a mailbox created on the SVM either by call forward or intercept route programming Up to 125 message (including outgoing greeting) and/or 60 minutes of recording time can be used. When there is 90% usage users are notified via their display and by hearing tone 3 when going off hook

30 System Features Boss/Secretary - Call Forward Boss and Secretary Feature When the boss has his extension forwarded to his secretary, the secretary extension can still call and or forward calls to the Boss s extension Call Forward The TDE system allows a call for forward four times on an incoming call If the fourth destination is set to Call forward feature or has intercept destination set then the forwarding is set back to a zero count and start all over

31 System Features - CTI CTI First Party Call Control First Party Call Control requires the physical connection of a DPT to a PC using a USB Add on module. The PC can then monitor the extension and have call handling option via a GUI interface Examples of First Party Call Control include: PC Phone, PC Console, and Outlook Toolbar Third Party Call Control Third Party Call Control connects a CTI Server via the LAN port on the IPCMPR card. PC s can monitor the status of the PBX and control functions of the PBX by using the CTI Server. Control is not handled by the local PC. This style of call control allows for screen pops and integration with databases on the network

32 Outlook Toolbar First Party Call Control This software is a CTI application for the KX-TDA50/100/200/600 and TDE100/200 systems. The toolbar will allow you to: Dial Calls using the Outllook Contact List Answer incoming calls Place Calls on hold Forward your telephone from pre-set choices Forward your telephone using the Outlook calendar Establish Conference Calls This software can be downloaded from the site and has a 60 day free trial Requires one license from the KX-TDA0350 to register the software.

33 Outlook Toolbar The Outlook Add-in Software is designed to work with Microsoft Outlook 2003 This enables the personal computer to handle incoming and outgoing calls in conjunction with a KX-T7633 or a KX-T7636 Telephone Requirements: KX-T7633 or KX-T7636 Proprietary Telephone KX-T7601 USB Adaptor KX-TDA50/100/200 with a version 3.0 or later KX-TDA600 with a version 2.2 or later

34 Requirements Windows XP Professional SP2 or later Windows 2000 SP4 or later Microsoft Office 2003 SP2 or later CPU: Pentium 1 GHz or higher 256 MB or higher of Memory XGA 1024 X 768 Display D-XDP is not compatible with Outlook Add In (USB)

35 Incoming Calls Name and Number are displayed on the Computer for Incoming Line and Intercom Calls Use the mouse to answer the calls. This will activate the speakerphone

36 Bar is Added to Outlook Incoming Calls can be handled with a mouse Calls can be placed on hold, transferred, or placed in a conference mode. This bar can be customized for each user. Functions may be added or deleted from the toolbar. Dial The dial function allows you to make an internal or external call from the keyboard. Recently dialed numbers will be retained from the drop down arrow.

37 Functions Answer Incoming Calls can be answered by clicking on the icon Call Handling After the call is answered, the call can be placed on hold, transferred, conferenced or dropped. Call Forward Multiple Call Forwarding types are maintained in the tool bar. Preprogrammed forwarding destinations will appear for internal and external calls.

38 Functions Select the Call Forward Type and Highlight the Destination Press Set to confirm the new call forward destination

39 Dialing from Outlook Any contact can be dialed directly from Outlook Press the Dial Number Button to display numbers

40 Schedule Call Forward from Calendar While setting appointments, the phone can be automatically call forwarded during the meeting While setting appointments in the Calendar, pre-set the call forward at the same time.

41 Phone Assistant Series Express Release Feature Highlights Phone Assistant Express

42 Phone Assistant Express PBX productivity to empower the End User. Key Benefits: View Colleagues online presence and telephone status Absent Message I want to wizards for easy access to PBX features e.g. Forward, DND, etc Simple and intuitive point n click call control View and Dial from PBX extension directory/speed dial list Dial from user created contact lists Get reminder of missed calls View, search or sort call history IP camera integration and control Conference room (participator) Doorphone and IP camera integration Message Waiting Call Pick-up/Recording

43 Online Presence and Status Improved Efficiency Set your own online Presence to inform colleagues that you are either: available, will return soon, gone home, in a meeting, in conference, urgent only, not at my desk, or add a custom message. See colleagues online presence and telephone status before you make calls.

44 Absent Message follows presence Better Integration PA users can display an absent message that will be displayed on their telephone when they are away from their desk. Users can type their own absent messages. Example On the Road

45 I want to wizards Simple and Intuitive I want to wizards ideal for new users. The following wizards are available: I want to Change my phone forward settings Change my do not disturb settings Open call control View IP camera Edit my contacts Look at history Change my options

46 Call Control Simple and Intuitive Once a call has been established, this displays easy to use call control functions. These functions include: Put the call on hold Screened transfer a call Hang-up Blind transfer a call Record the call

47 Door phone and IP Camera Integration. Better Integration Panasonic IP cameras can also be integrated with a door phone. When a door phone call is answered, the IP camera tab opens and video from camera feed is displayed. A door-opener can be controlled from this tab at the press of a button.

48 Call History Search Added Value History log entries can be searched via text input box located on History tab. Call history log entries can be searched by number date time length of call

49 Contacts and Directories Easy to use PBX System Speed Dial directory is available. These are labeled as Phone Directory. The list can be sorted for easy access. Contacts from speed dial lists can be added to personal contact list via Drag & Drop.

50 Message Waiting Easy to use Busy users can be left a Message Waiting Indication to alert them that they were being contacted. When clicked, the Message Waiting Icon opens up to reveal extension number of caller. The option is given to Call Back or delete the message.

51 Call Pick-up Easy to use Calls coming in to Busy extensions can be picked-up at the press of a button.

52 Call Recording Easy to use Calls can be recorded directly to Voice mail at the press of a button. *Panasonic TVA Voice Processing System required.

53 Phone Assistant Series Express Release Feature Highlights Phone Assistant Status Express

54 Phone Assistant Status Express PBX productivity to empower the End User. Key Benefits: Provide Team Leaders/Supervisor powerful Tools Monitor Team in Real-time* Monitor Call history of Individual and Team Barge-in to calls Take-over calls Call History Search Reporting (sample) Export Call log to CSV file

55 Real Time Monitoring Better Integration Selected extensions are monitored by the supervisor and call details are displayed in the information panel: Call Status Online Presence Direction of call Inbound/Outbound Caller ID details Call duration Status duration

56 Barge-in Calls Barge-in to selected calls Supervisors can Barge-in to selected monitored calls. Provide assistance to Team Member A Conference Call is setup allowing supervisors to communicate with all parties.

57 Take Over Calls Take Over to selected calls Supervisors can Take Over selected monitored calls. Provide assistance to Team Member Selected call is removed from the internal user (e.g. new employee) and transferred to the supervisor.

58 Call History Search Add Value History log entries can be searched via text input box located on History tab. Call history log entries can be searched by Number Date Time Length of call

59 Reporting Add Value A limited report (last 10 calls) of a selected extensions call history is displayed within the report tab.

60 Export Call Log to CSV Add Value Limited history report data (last 10 calls) can be exported as CSV file to use with external 3rd party report software

61 Phone Assistant Series Express Release Feature Highlights Phone Assistant Manager

62 Phone Assistant Manager Strengthen the IPBX capabilities and help sell the system. Target: Empower the Administrator or IT manager. Key Benefits: Browser based administration Ideal for System Administrator to manages PBX System and Extensions

63 Phone Assistant Manager Better Integration Key System settings Key Ext Settings

64 Phone Assistant Series Pro Release Feature Highlights Phone Assistant Pro

65 Phone Assistant PRO (ver 1.1) Sell powerful productivity tools, empower End User. Phone Assistant Pro has the same features as Phone Assistant Express with many new and improved features. Improved: Conference room (initiator) 128 Phone Assistant Users Call History unlimited with search 100 groups in contact list New: Outlook Integration IP Softphone Module

66 Call History (unlimited) with Search Add Value The number of history log entries that can be viewed is only limited by available PBX call data. History log entries can be searched via text input box located on History tab. Call history log entries can be searched by Number Date Time Length of call

67 Contact List Groups Easy to use PA contact list can be sorted into groups. Preset groups include: Business Private All contacts Users can create and name new groups A total of 100 groups can be defined by user

68 Outlook Integration Add Value Microsoft Outlook contacts can be integrated into Phone Assistant. The contact details appear under contacts tab. Once MS Outlook contacts are linked, users can dial any Outlook contact from Phone Assistant.

69 IP Soft phone Module (KX-N9101X) Remote/Home worker IP Softphone is an additional module that can be installed as a plug-in module. Users that have the module installed can make calls directly from the softphone without the need of a physical phone. The user s laptop acts as an IP phone and a built-in Dial pad allows for easy dialing. Requirements: Mic/Headset required on PC TDA PBX with IP EXT16 Card PC connected over IP Network

70 Phone Assistant Series Pro Release Feature Highlights Phone Assistant Status Pro

71 Phone Assistant Status Pro (ver 1.1) To strengthen PBX argument and help sell PBX. Target: Empower Supervisor / Manager / Team Lead Phone Assistant Status Pro has the same features as Phone Assistant Status Express with many new and improved features: Improved : Monitor ALL 128 users in Real-time Unlimited Call history of all users with search Built In Basic Reports CSV Export for Report New Listen in

72 Built-in Basic Reports Add Value A basic report of a selected extensions call history is displayed within the report tab.

73 CSV Export for Reports Add Value Basic history report data can be exported as CSV file to use with external 3rd party report software

74 Listen-in Add Value Supervisors can listen-in secretly to monitor calls.

75 Phone Assistant Series Pro Release Feature Highlights Phone Assistant Manager

76 Phone Assistant Manager To sell PBX productivity empowering administrator (IT Manager) Key Enhancements: Program settings for each user Remote extension lock Flexible key assignment for each phone

77 Product Line-up License Options

78 Ordering Product Line-up Application Product Licensed module PA Pro KX-NCS1101(PA Pro 1 License) KX-NCS1105(PA Pro 5 License) KX-NCS1110(PA Pro 10 License) KX-NCS1199(PA Pro 128 License) PA Status Pro IP Softphone KX-NCS1201(PA Status Pro 1 License) KX-NCS9101(PA IP Softphone 1 License)

79 Licensing Phone Assistant is bundled on a CD or downloaded free from the Dealer Site From this CD, software can be installed as follows: PA PRO mode Full Phone Assistant Pro feature requires 1 license per user (requires purchase from Dealer) Licenses available as 1, 5, 10, or 128 user license packs For customer to test Phone Assistant for its features, they can choose: PA PRO Trial mode Full Phone Assistant Pro feature time limit for 60 days from date of installation Customers purchase License for future use -required after 60 days Maximum 2 TDA50, 4 - TDA100/200, TDE100/200, 8 - TDA600 PA simultaneous logins allowed PA Express mode Phone Assistant Express -limited features with no time limit on use No License required Maximum 5 TDA50, 10 - TDA100/200. TDE100/200, 20 - TDA600 PA simultaneous logins allowed

80 Phone Assistant Pro PA maximum log in during license or trial mode: PBX PA Pro mode PA Pro Trial mode PA Express mode PA Pro mode + PA Express mode KX-TDA KX-TDA100 KX-TDA KX-TDE100 KX-TDE200 KX-TDA

81 Phone Assistant Pro/Express Comparison Functions Contact List Outlook Integration Call History IP Camera Monitor IP Softphone Function Presets (Fwd and Presence) Conference PA Pro/PA Pro Trial Mode 100 Groups / 100 Items per group Yes Unlimited 4 Yes 20 Set up as initiator PA Express Mode 2 Groups / 10 Items per group Not Supported Last 10 Calls 1 Not Supported 1 Participant Only Pro Trial Mode expires after 60 days To use IP Softphone with Pro Mode, a license for NCS9101 is required. IP Softphone can be used with Pro Trial Mode with no license.

82 Call Center Application Supervisors are able to Monitor Phone Status of each Agent and also create reports on call flow at any time. ACD Report PA Server ACD Report Server Supervisor Agents PA Pro. LAN PBX Agents can improve productivity and call handling with the use of PA Pro and features including Customer data screen pops and the ability to handle calls with a click of the mouse

83 Business Applications Operator Solutions PDN/SDN ICD Group Queing with Messaging Voice Mail Applications Back up an Operator Auto Attendant

84 Network Applications GW Card Ip Ext Card NT136/ NT265/NT3XX IP Soft Phone NDSS Centralized VM Virtual Portable Stations PS Roaming

85 NCV Applications Monitor Performance Graphs Call Logs Agent Logs Reports CO Report System Report Groups Report Agent Report