By default, ONENumber Voic will answer a call in 15 seconds. You can make this time larger or smaller depending on your needs.

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1 Here are some FAQ s, as well as a description of the features of the plans: ONENumber Features/ FAQ FAQ's How do I adjust the ONENumber Voic Timer? Can I forward calls to a long distance number? Why does my call forwarding not show the Caller ID of the person calling? How do I auto forward my voic messages to an address? When using call forwarding,why does my cell phone voic answer a call when I press the ignore button on my phone? Feature Descriptions Immediate Call Forwarding Selective Call Forwarding (Premium only) Selective and Anonymous Call Rejection (Premium and Preferred) Do Not Disturb (Premium only) The SIM Ring and Find Me / Follow Me Feature (Preferred and Premium Only) User Guides (in PDF format) Getting Started with ONENumber Phone Commands for ONENumber ONENumber Features/ FAQ's How do I adjust the ONENumber Voic timer? By default, ONENumber Voic will answer a call in 15 seconds. You can make this time larger or smaller depending on your needs. For example, your cell phone voic might be set to go to its voic after 12 seconds. If you had calls forwarded from your ONENumber to your cell phone, the cell phone voic would pick up before the ONENumber Voic . An option you have would be to lower the time for ONENumber to pickup Voic to a value lower than the default 15 seconds. Instead of lowering the ONENumber Voic answer time, you might need to increase the time it takes for Voic to answer the call. 1 P a g e

2 In both cases, here s how you change the timer: From ONENumber portal, click on the Settings tab. Click the Preferences tab, then change the Voic Preferences value as needed. Can I forward calls to a long distance number? Yes, you can use Call Forwarding to forward calls to a long distance number. Be sure to enter 1 + the 10-digit phone number in your call forwarding list. The number will not be accepted unless it includes a 1 in addition to the number. One thing to note is that if you enter a long distance number in your call forwarding list, Long Distance charges will apply. 2 P a g e

3 Why does my Call Forwarding not show the Caller ID of the person calling? ONENumber Features/ FAQ When you set up Call Forwarding, if you're forwarding to a local number, be sure to enter only the 7- digit number. When you enter digits, the forwarded calls can sometimes show up as "Unknown." How do I auto forward all my voic messages to an address? When voic messages are received, you can forward them to an address in addition to accessing them on the ONENumber portal. The message will be delivered as a.wav that you can listen to on your computer using a media player. Follow these steps to set up this feature: Click on the Settings tab Click Messaging, click the check box, and enter an address. 3 P a g e

4 You can also forward individual s this way: Click on the Messages & Calls tab and follow these screenshots: 4 P a g e

5 When using call forwarding, why does my cellphone voic answer a call when I press the ignore button on my phone? When you press the ignore button on your cell phone, it takes over the call and immediately directs it to voice mail of the cell phone. This behavior is similar to actually answering a call, so the ONENumber Call Forwarding routes this call through to your cell phone. Likewise, if your call is forwarded to a phone system number, the phone system will immediately take over call control. 5 P a g e

6 Immediate CallForwarding Immediate Call Forwarding allows you to forward all calls from your ONENumber to a phone number of your choice. For ONENumber Basic, it is required that you have a forward to number, as this plan does not have Voic . For ONENumber Preferred, if you do not have a value in the Call Forwarding field, Voic will answer the call. Here s where you change this setting: Selective Call Forwarding (ONENumber Premium Only) Selective Call Forwarding allows you to program up to ten numbers that are forwarded to another number when they call you. Your Selective Call Forwarding settings act before your Immediate Call Forwarding settings. 6 P a g e

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8 Call Rejection Unwanted calls can be a serious problem. The services provided here help you to filter out these calls. Selective Call Rejection (Premium) allows you to program up to ten numbers that are rejected when they call you. This is helpful to block a specific number, such as a Telemarketer that continuously calls. When activated, callers matching your call rejection list will hear the message: Calls are not being accepted from you at this time. You will not see these rejected calls in your Received Calls list. Anonymous Call Rejection (Preferred and Premium) is a broader category that allows you to reject all calls where the caller withholds their number. Callers must unblock their number and call you again when this service is activated. 8 P a g e

9 Do Not Disturb Do Not Disturb (Premium) allows you to block all calls. Callers will hear a recording: Calls to this number are not being accepted at this time. You will not show any calls as being received while this feature is activated. When you activate this service, all callers will be forwarded to Voic . Here s where to find this feature: SIM Ring and Find-me-follow-me (ONENumber Preferred and Premium) Find-me-follow-me allows you to be easily contacted by ringing several numbers, such as your mobile, home phone and office extension, when someone calls you. You can set up rules to control the numbers that are included and the order in which these numbers are called; you can have two or more numbers called at the same time. Note that Find-me-follow-me is activated for a call only if the call is not rejected by any Call Rejection services and is not forwarded through Immediate or Selective Call Forwarding. Here s an Overview: 9 P a g e

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