SMARTIFY YOUR BUSINESS. PRINTING INNOVATION. The Smart way to analyze & fix the printer

Transcription

1 SPDS V2.0 The Smart way to analyze & fix the printer

2 Release Note Version Date Description Android V Sep 2013 First Android Version ios V Jan 2016 First ios Version V Oct 2016 Change UI Add Tech-Guide (Error -> Tech Guide) Delete Service Bulletin Delete Trouble Shooting Guide Delete Useful Tip V Jan 2017 V Apr 2017 Add Network Diagnostics Add Fax Diagnostics Add Image Defect Diagnostics Delete Community, Tech-Info, Corrective History USIM policy change (When USIM changed, reauthentication is not needed) SFDS usability improvement Main page change (Notice added) Password policy change Wi-Fi device policy change (all functions are available for Wi-Fi device) SPDS download center open SFDS guide page open

3 Contents 1. Solution Info 1.1 What is the SPDS? 1.2 Release History 1.3 Menu Map 2. Preparation & Installation 2.1 Preparation Device Requirements Wireless Connection Android ios Windows PC Wi-Fi Only Device 2.2 Installation Android Device ios Device Windows PC 2.3 Login User Registration Request Change/Reset Password SPDS inquiry 2.4 Connection to Machine USB NFC Wi-Fi Direct Without Connection Wi-Fi for ios 2.5 Customer Approval 3. Menu & Functions 3.1 Initial Screen 3.2 Error Device Error Action Guide Tech Guide Disassembly Video Service Manual Exploded View 3.3 Diagnosis Engine Diagnostics Image Diagnostics Network Diagnostics FAX Diagnostics 3.4 Test Printout Pattern Shading Test 3.5 Information Configuration Information Firmware Update 3.6 Service Cloning Send Debug Log IP Address Setting Counter Initialization Footer Serial No. Setting 4. FAQ 3.7 Warranty Claim

4 Contents 1. Solution Intro CONFIDENTIAL - Not for Distribution

5 1.1 What is the SPDS? SPDS (Smart Printer Diagnostic System)? - SPDS is the useful smart device application for field service activities Wi-Fi Direct Connection Server Printer (A3/A4)

6 1.2 Menu Map * This menu map is based connected mode on SPDS ver 2.00 Error Diagnosis Connection Test Connection Service Connection Device Error Engine Diagnostics Printout Pattern Cloning Show current error(s) Connection Image Diagnostics Shading Test Send Debug Log Search error codes Network Diagnostics Shade Test and Print Report Device Settings Action Guide SIM Fax Diagnostics Print Last Shade Test Report IP Address Setting Tech Guide Information Counter Initialization SIM Disassembly Video Configuration Connection Footer Service Manual Preferences Information Serial No. Setting SIM Exploded View Date of First Set Installation Notice Firmware Information Warranty Claim Information Supplies Network Fax Report Connection Connection Connection [ Reference ] Error Report Connection Tech Mode Firmware update Connection Forced Firmware Update Videos Connection SIM Only available with Set Connected status Only available with U-SIM on Mobile Phone New Function On SPDS 2.0 Checking Genuine Toner Use Connection

7 1.3 SPDS Download Center / Newsletter You can download all materials regarding SPDS on SPDS Download Center Address : We provide SPDS Newsletter every second week To let you know how to utilize SPDS. SPDS Newsletter is sent to your address, Also you can download at SPDS Download Center.

8 Contents 2. Preparation & Installation CONFIDENTIAL - Not for Distribution

9 2.1.1 Preparation - Requirements Samsung Printer or Copier / SPDS support models - Latest models launched after Oct Android and ios based Smart Devices (3G/LTE or Wi-Fi) - Android : All models based on Android 4.0 and above - ios : Latest models including iphone 5 & ipad 2 with later than ios 8.0 version - PC : Windows OS installed PC s Android ios Windows OS (PC Supported)

10 2.1.2 Preparation Wireless Connection For SPDS connection, wireless connection is recommended - Android : NFC, Wi-Fi, Wi-Fi Direct - ios : Wi-Fi - PC : USB Android ios

11 2.1.3 Preparation Wired connection (Android) - Smart devices : Smart phone or tablet based on Android - USB OTG Gender & USB Cable - Samsung Printer or Copier : SPDS and DCU support model / Wi-Fi support model Smart Device USB OTG Gender (*) USB Cable Printer or Copier (*) USB OTG Gender Part #: JC A, OTG Gender can be easily purchased on the market

12 2.1.4 Preparation Wired connection (ios) - Smart devices : Smart phone or tablet based on ios - Lightening Cable, USB Ethernet Adapter and LAN Cable - Samsung Printer or Copier : IP should be configured as DHCP (Static is not supported for connection) Smart Device Lightening to USB Camera Adapter (MD821AM/A) USB Ethernet Adapter (Next-210ca) LAN Cable Printer or Copier DHCP - If you couldn t use Next-210ca, please refer to appendix.1

13 2.1.5 Preparation Wired connection (PC) - Windows OS installed PC - USB Printer Cable - Samsung Printer or Copier Windows installed PC USB Printer Cable Printer or Copier

14 2.1.6 Preparation - Wi-Fi Only Device SPDS connection is available with 3G/LTE as well as Wi-Fi only smart device You can use all functions of SPDS on your Wi-Fi-only smart device without any constraints.

15 2.2.1 Installation Android Device Google play store > Searching SPDS > Downloading application (1) Search and Select SPDS (2)

16 2.2.2 Installation - ios Device App store > Searching SPDS > Downloading application (2) Search SPDS (3) Select Get (1)

17 2.2.3 Installation Windows PC Download Center > Download recent SPDS for PC > Extract file > SPDS Installation - Download Center - Installation video guide - SPDS Installation

18 2.3 Login (1) Login with ID & Password (1) (2) User account Registration. In order to use SPDS, user should be registered by HQ with specific information - User Registration Request : Making a new Account - Change/Reset your Password : Modifying Password to the new one - SPDS work/use inquiry : Sending request to SPDS manager in HQ (2)

19 2.3.1 Login User Registration Request (i) (ii) (iii) (i) User Registration Request : Making a new Account - ID, Name, address - Partner ID. Partner : GSPN ID, 7 digit * If new partner with Samsung, please contact Samsung sales or service manager - Password. At least 4 letters of Alphabet. One or more Number. One or more Special Letter among _ = ^ - +. (e.g.) qwer123$ 4 letters of alphabet + 3 digit number + 1 special letter

20 2.3.2 Login Change/Reset Password (ii) Change/Reset your Password : Modifying Password - Fill-in ID to get the authentication code - Check authentication code at the mail from SPDS system, and then input that code at the box - Change Password to the new one with rules (i) (ii) (iii)

21 2.3.3 Login SPDS inquiry (iii) SPDS work/use inquiry (i) (ii) (iii) - If user has any further request, please contact SPDS admin by this menu. problem of user registration or user information. request or proposal for SPDS system improvement. and any request to HQ * Id you need to change the details relating to personal account information, like change your partner ID, address, and delete your account, please send the request to SPDS admin by this menu.

22 2.4 Connecting to Machine Access to SPDS and machine is achieved through vatious methods (2) - Android based devices (1) USB (2) NFC (3) Wi-Fi Direct (4) Without Connection (3) (1) (4) - Other devices (5) ios version (6) PC version

23 2.4.1 Connecting to Machine USB (1) USB - Access to the machine with Android device with USB cable + OTG gender USB cable (1) OTG For Android device

24 2.4.2 Connecting to Machine NFC (2) NFC - NFC function On at the machine (Settings > NFC > NFC On) (2) - NFC function On at the smart device Select R/W P2P - Tag smart device at the NFC sticker on the machine

25 2.4.3 Connecting to Machine Wi-Fi Direct (3) Wi-Fi Direct - For UI based models Wi-Fi Direct function On at the machine ; (Settings > Wi-Fi > Wi-Fi On > Wi-Fi Direct) - For no UI models, press WPS button for a while for connection - LED flicker > Wi-Fi Direct function On at the smart device Select Wi-Fi Direct (3) - Connect the smart device with the machine

26 2.4.4 Connecting to Machine Without Connection (4) Without Connection - Limited functions can be temporarily performed when accessing a connection without connection. Error Information Error Code Search Information Action Guide Tech Guide Disassembly Video Notice Tech Mode Warranty Claim Diagnosis Service Manual Exploded View Smart Fax Diagnostic System (4)

27 2.4.5 Connecting to Machine ios For ios device, SPDS can connect to the machine by 2 methods. (1) The model which support Wi-Fi. - Select Wi-Fi > Select the machine * Machine should be connected with same router LAN Cable ios device (2) The model which doesn t support Wi-Fi. - Connect to the machine directly by cables USB Ethernet Adapter (NEXT-210CA) (Refer to 2.1.4) (4) * IP Address should be configured as DHCP - Select the machine Lightening

28 2.4.6 Connecting to Machine Windows PC For Windows PC, USB Printer cable is needed for connection from PC to Printer * Please note that just one machine should be connected when installing driver, and when using SPDS USB Printer Cable Printer USB Printer Cable PC Refer to the detailed installation guide

29 2.4.6 Connecting to Machine Windows PC Install Zadig driver - Zadig driver must be installed on your PC at least one time per each machine - Setup file is included in SPDS for version compression file, please refer to for download * Please make sure this driver is not related with Samsung Printer Driver. - Run Zadig_2.2.exe (1) Option > Check All device (1)

30 2.4.6 Connecting to Machine Windows PC (2) Select machine name at the pull down bar * Select Interface 1 if more than 2 items appears in the same model (3) Check WinUSB is selected (4) Select Replace Driver then installation will be started * For re-installation, Reinstallation Driver (5) (2) (3) (4) (5) Run SPDS, then select USB connection

31 2.5 Customer Approval In order to connect to the machine, a customer must agree to the customer s consent to collect machine information

32 Contents 3. Menu & Functions CONFIDENTIAL - Not for Distribution

33 3.1 Initial Screen (3) Initial Screen is consists of machine information, main menu,and menu bar (1) (2) (1) Machine Information - Provides summarized machine information including serial no. firmware version, IP address, and supplies life time (2) Main menu - Contains useful service features and materials - You can take useful information of SPDS at Notice menu (3-1) (3) Drawer bar - Shows all functions of SPDS * Warranty claim menu can be accessed at this bar

34 3.2 Error (1) (2) Error - Checks and Clarifies the machine error - Procures details related error for service activity (1) Device Error. Finds error symptom and solution. Flow description, chart, and video clip to solve the problem are ready (2) Action Guide. Searches and downloads technical materials

35 3.2.1 Device Error (i) (i) Show current error(s) - Checks the machine error automatically while the device is connected (ii) Search error codes : - Searches specific error code (ii) Flow chart to solve the problem Video clip Takes the symptom and resolution caused by the error Description of Error code

36 Action Guide Tech Guide (i) Tech Guide - When machine error regardless of error-code is occurred, tech-guide provides useful advice via easy to follow flow charts & video clips (i) (ii) (iii) (iv) Searching by symptom Flow chart to solve the problem Video clip

37 Action Guide Disassembly Video (ii) Disassembly Video - Select Model > Select problematic Part > View the video clip - Provides Easy to follow video clips to assembly & disassembly the machine and parts (i) (ii) (iii) (iv) Disassembly Video clip

38 Action Guide Service Manual (iii) Service Manual - Downloads service manuals as pdf or html form (i) (ii) Service Manual (iii) (iv) * English version * pdf version * html version

39 Action Guide Exploded View (iv) Exploded View - Provides details related to problematic part shape and part-code (i) (ii) Exploded view (iii) (iv)

40 3.3 Diagnosis What s Diagnosis? - Diagnosis is the service function provides the ability to identify the problematic phenomenon, furthermore provides corrective actions for the problem

41 3.3.1 Engine Diagnosis Engine Diagnosis - In case of machine operation failure, the engine diagnosis can help identify the causes of printing engine problems via methods of checking and testing defective parts or conditions. Motors, sensors, clutches, and other parts operation. Conditions which are related to the image quality and printing system * Please use diagnosis functions with HQ Samsung product professionals advice

42 3.3.1 Engine Diagnostics How to use : Checking and adjusting machine operation - Condition, Sensor, and Part Condition Sensor Part Temperature of Fuser Front cover is closed Testing motor

43 3.3.2 Image Diagnostics When machine prints abnormal images, this function will help you finding causes of image problems. Select problematic case Print test image Check printed image Take service guide

44 3.3.3 Network Diagnostics When network connection is failed, Network Diagnostics identifies network status Test start Check network status Select detailed cases Take service guide

45 3.3.4 Fax Diagnostics This function helps finding Fax failure causes. Furthermore when you need to check sending and receiving test, you can easily utilize this for test refer to the Smart Fax Diagnostics System Test start Check Fax status Take troubleshooting guide

46 3.3.5 Smart Fax Diagnostics System SFDS is the useful function for Fax sending and receiving test. This function is available for limited country only. * Republic of Korea / United States are available now. Test start Fax diagnosis (Send) SFDS user guide page

47 3.3.5 Smart Fax Diagnostics System Please refer to the video guide at SFDS user guide web-page for understanding how to use. SFDS User Gudie (Click) Test fax will be received How to use SFDS Video Guide

48 3.4 Test What s Test? - SPDS provides optimized test patterns to analyze printer condition and image quality (i) Printout Pattern : Prints useful patterns to check machine or image defect (ii) Shading Test : In case of defective scan image, analyzes scan unit condition and scan quality Shading Test Proper Image Defected Image Defected Image

49 3.4.1 Test Printout Pattern - Printout pattern : Prints optimized patterns for checking machine condition and image evaluation Pattern List (for K7600LX) (*) * Number of pages to print menu is available only for blank sheet printing

50 3.4.2 Test Shading Test - Shading test. Tests scanner operation and scanned image quality. Shading test must be petformed in case of replacing mainboard or scan unit. If shading test is failed, inspect scanner lens, furthermore you may need to replace the scan unit Fail OK

51 3.5.1 Information - Configuration What s Information? - When user wants to get detailed configuration and information of the machine, SPDS provides you details through printing reports Configuration

52 3.5.2 Information - Information Information Fax Report * Fax Report will be printed automatically

53 3.5.2 Information - Information Information How to connect to tech mode

54 3.5.3 Information Firmware Update Firmware Update - Updates firmware, this function is available for A4 printers only (not for A3 copiers) - How to use? 1) Download firmware to PC > Download > Printer > Search model > Select [Firmware] model name > Download firmware file at PC

55 3.5.3 Information Firmware Update - How to use? 2) Copy firmware file to smart device. In order to use download firmware function, firmware file must should be located at specific folder : SPDS / FW 3) Run Download Firmware > Select firmware to update * Caution : While update is on progress, don t turn off the smart device and the machine.

56 3.6.1 Service - Cloning Cloning - In case of replacing mainboard, you can overwrite previous options to the new mainboard - Exporting configuration > importing to the new mainboard - Backup data : Machine Setting, Network Setting, Address Book, User Profile Export configuration data Replace mainboard Import configuration data Login with printer Admin ID

57 3.6.2 Service - Send Debug Log (1) Sending Debug Log - Downloads system debug log for reporting to HQ (1) Select period. Log should be included data when the problem was occurred (2) Save. Saving debug log file at the smart device (3) SPDS Server. Only administrator of HQ and Subsidiary can be utilize this function. Debug log file is saved at the SPDS Server, saved data can be download at SPDS web site (2) (3)

58 3.6.2 Service - Send Debug Log (2) [ Step 1. Log Choice ] (1) (1) Select log date (2) Click Search [ Step 2. Save & Send ] [ Step 2. Save & Send ] (3) (3) Save log to mobile phone (4) Copy log to computer (5) Submit a ticket on BTSP (3) Save to the SPDS server * Mobile data will be consumed. (4) Submit a ticket on BTSP with the description Debug log had been saved

59 3.6.3 Service IP Address Setting IP Setting - Sets up IP address of the machine

60 3.6.4 Service Counter Initialization Counter Initialization - Counter Initialization > Select Unit > Initialization - After replacing the maintenance parts, counter info. must be initialized

61 3.6.5 Service - Footer Footer - Real-time system status which is printed at the end of printout - Footer is useful for HQ members only

62 3.6.6 Service Serial No. Setting - Serial No. Setting. After you replace the mainboard which hasn t MSOK, you should input the previous mainboard s serial no. manually into the new mainboard. Connect SPDS after you replace the mainboard. Serial No. Setting popup will be appeared in the SPDS first page.. Regardless mainboard replacement, this menu is authorized for HQ and Subsidiary members only. To use this function, please contact service representative

63 3.7 Warranty Claim What s Warranty Claim? - After completing the service activity, you can easily enter essential data for warranty claim - Saved details are transferred to GSPN, then you can easily complete just you input some more data at your PC GSPN

64 4 FAQ Q) I cannot set up serial number after replacing mainboard A) Only HQ and Subsidiary members has the authority to reset the serial number. Please contact subsidiary service rep. Q) When I input the serial number on the replaced mainboard, error code (Error 50, Error 650) is occurred. A) Please refer to below symptom and then retry. Error 50 : User inputted wrong serial number. Error 650: Need to examine the log from the device Q) SPDS cannot connect to the printer for old model A) SPDS doesn t support the old models (e.g. CLP-6220FX). Please check the specification of each model. In order to use SPDS, the machine should be supported SDPS/DCU Q) SPDS error occurred repeatedly, how can I get technical support? A) Please declare the ticket in BTSP( Samsung service professionals will give you rapid & proper answer

65 4 FAQ Q) I use the iphone & ipad, how can I connect to the machine? A) SPDS connection is available through 2 methods for ios ; Wi-Fi, and Direct connection. Please refer to Q) I tried to connect the iphone and ipad by Wi-Fi, however it can t A) For Wi-Fi connection, the smart device and the machine should be connected with the same router Q) I want to download and save disassembly movie clip, how do I get? A) If you see the movie clip, it saves mobile phone or SD card (only for Android device) SD card inserted : /card/android/data/com.sec.spds/files/video no SD card : /phone/spds/video

66 4 FAQ Q) I tried to make the new account, but errors were occurred; cannot make the new account. A) Please check ID making policy carefully, then try again referring to the below guide - ID. At least 4 letters of Alphabet. One or more Number. One more Special Letter among _ and. - Partner ID. Partner : GSPN ID, 7 digit * If new partner with Samsung printing business, please contact Samsung sales reps. or service reps. to declare the new Partner ID in SPDS system. - Password. At least 4 letters of Alphabet. One or more Number. One or more Special Letter among _ = ^ - +. For details, please refer to Login User Registration Request.

67 Contents Appendix CONFIDENTIAL - Not for Distribution

68 1. Wired connection (ios) - If you couldn t use Next-210ca, you can connect with below items - Apple lightening adapter, USB Ethernet adapter, and powered USB hub are needed to connection Smart Device Lightening to USB Camera Adapter (MD821AM/A) USB Ethernet Adapter (MC704LL/A) LAN Cable Printer or Copier DHCP Powered USB Hub * (Sabrent HB-UMP3) * We do not guarantee other hubs. This hub is passed our field test

69 1. Wired connection (ios) - You can connect to the machine with prepared Apple adopters and powered USB hub like below picture.