Ver. 1.6 KONICA MINOLTA, INC
|
|
- Joella Berry
- 5 years ago
- Views:
Transcription
1 Ver. 1.6 KONICA MINOLTA, INC 1
2 Table of Contents TABLE OF CONTENTS... 1 LOGIN... 3 TABS... 4 DOCUMENT SEARCH... 5 GUIDED SEARCH... 6 How to Search:... 6 ADVANCED SEARCH... 7 How to search:... 7 HOW TO SEARCH BY CONTENTS... 9 TECHNICAL ADVICE (TAD SEARCH):... 9 SOFTWARE (DL SEARCH): MANUAL: TRAINING MATERIALS: NEWS: SAFETY ISSUE: TECHNICAL NOTICES (TNI SEARCH): SOLUTION INFORMATION (SI SEARCH): Search Result Page: DOCUMENT DETAIL PAGE: MY FAVORITES WIDGET: BACK TO HOME: ESCALATION ER PROBLEM ESCALATION AND REQUEST REPORT I. Setup search condition II. Create New ER III. View your own escalations IV. View Reply V. Send Reply to received answer VI. If the received answer is satisfactory, send a comment VII. Received answer is not satisfactory and Re-escalate the issue VIII. Close Registered ER IX. Change category QU INQUIRY REPORT I. Setup search condition II. Create New QU III. View your own escalations IV. View Reply V. Send Reply to received answer VI. If the received answer is satisfactory, send a comment VII. Received answer is not satisfactory and Re-escalate the issue VIII. Close Registered QU IQR INITIAL QUALITY REPORT I. Setup search condition II. Create New IQR III. View your own escalations IV. View Reply V. Send Reply to received answer VI. If the received answer is satisfactory, send a comment VII. Received answer is not satisfactory and Re-escalate the issue VIII. Close Registered IQR
3 LOGIN On login screen, enter User ID and Password for user authentication. 1. Startup Microsoft Internet browser (Microsoft Internet Explorer). 2. Enter URL of CS Expert Support to display login window. 3. Enter USER ID and PASSWORD and then click [Login]. 4. When the authentication is completed, Home Page is displayed. 3
4 TABS Click tab to display each screen. Tabs Tab Name Function Support Home Full Search ER [Problem Escalation and Request Report] management QU [Inquiry Report] management IQR *Displayed to authorize users only. [Initial Quality Report] management 4
5 DOCUMENT SEARCH Document Search screen contains [Guided Search] which contains Product/Option, Contents type and Language selection, and [Advanced Search] which contains fields such as document type and category in detail. [Guided Search] screen contains Keyword Search area / product select button / language and contents select dropdown lists. Enter Search Keyword Select Products and Options Select language Select Content Type 5
6 GUIDED SEARCH HOW TO SEARCH: KEYWORD SEARCH Enter keyword in the search box and click. SEARCH BY PRODUCT(S) 1. Click - New window will pop up with the list of products. a) Select product(s) by double click from the products list. b) Enter a part of product name into the Search box on top. Product can be manually entered or be selected from the auto recommendation. Enter partial product name (two or more letters/ numbers) to display the auto recommendation list. Click a product name to select. c) Selected products will display in the Selected Products box of the popup window.4 2. Click OK to go back to the top page. Selected products will display in the Selected Products box. 3. Click. SEARCH BY OPTION(S) 1. Click button (in the popup window) to list up the options of the selected products. Select options by double click or by clicking the button. Selected options will display in the Selected Options box of the popup window. 2. Click OK to go back to the top page. Selected options will display in the Options Selected box. 3. Click. 1. Select from [Contents] dropdown list to narrow down the search result. 2. Product(s) must be selected prior to selecting option(s). 3. If product(s) and option(s) are selected and then the product(s) are deleted, attaching options will also be deleted from [Selected Options]. 6
7 ADVANCED SEARCH Advanced Search screen contains number of additional fields to enable users to find the result that is specific to their needs. Click link under the search keyword box, to display the search options below. Guided Search screen Advanced Search screen HOW TO SEARCH: Dates can be entered manually or from the calendar tool. (MM/DD/YYYY) 1. Select from appropriate field dropdown and click (keyword can also be entered). 2. After executing search, the search filters can be saved by clicking the link. Enter a label name for the search to be saved and click. Search will be added to My favorites widget as Saved Searches. (see My Favorites Widget section for detail) 7
8 Search condition is added on the [My Favorites] widget on top page. 3. Click to clear all search filters. 8
9 HOW TO SEARCH BY CONTENTS Please see below for how to search by contents. Use the Save Search function to save the search conditions. TECHNICAL ADVICE (TAD SEARCH): From the Contents dropdown list, select TAD to search problem solving documents (TAD). Products and keywords can also be entered at the same time. Click and select TAD, Document Priority, HQ and OS pull-down lists will display and the search can be narrowed down by using these fields. To select multiple values/options, hold [Ctrl] key down while selecting. Click to execute search. Hold [Ctrl] key down while selecting to select multiple values. 9
10 SOFTWARE (DL SEARCH): To search a DL document, select DL from the Contents dropdown list. Products and keywords can also be entered at the same time. Click to display extra fields as below. Search can be narrowed down by using these fields. To select multiple values/options, hold [Ctrl] key down while selecting. Click to execute search. MANUAL: From the Contents dropdown list, select Manual. Products and keywords can also be entered at the same time. Click to display extra fields as below. Search can be narrowed down by using these fields. To select multiple values/options, hold [Ctrl] key down while selecting. Click to execute search. TRAINING MATERIALS: From the Contents dropdown list, select Training Material. Products and keywords can also be entered at the same time. Click to display extra fields as below. Search can be narrowed down by using these fields. To select multiple values/options, hold [Ctrl] key down while selecting. Click to execute search. 10
11 NEWS: Select News to display TNI documents which have Classification as What s New. Products and keywords can also be entered at the same time. There is no additional options to select in Advanced Search screen. Click to execute search. SAFETY ISSUE: From the Contents dropdown list, select Safety Issue. Products and keywords can also be entered at the same time. Click to display extra fields as below. Search can be narrowed down by using these fields. To select multiple values/options, hold [Ctrl] key down while selecting. Click to execute search. TECHNICAL NOTICES (TNI SEARCH): From the Contents dropdown list, select TNI. Products and keywords can also be entered at the same time. Click field. Click to display document priority dropdown list. Search can be narrowed down by using this to execute search. SOLUTION INFORMATION (SI SEARCH): From the Contents dropdown list, select Solution Information. *Currently no documents available. 11
12 SEARCH RESULT PAGE: Search result will display as follows. Sort By: Change sort order (default=update date) Desc/ Asc : Change sort order by descending or ascending Search Within: Enter additional keywords to narrow down the search result and click [Go] Auto Filter to narrow down the search result Search Result Click the Link to see the document detail Answer Extract appears when the system finds contents which seem most relevant. Sort order is [Update Date] by default. When searching by keywords, change the sort order to [Most Relevant] to see documents match keywords the most on top of the result list. Click Print icons to print out contents per type. 12
13 Document types are displayed by Document type icons. There are 4 types of document icons: Document Type Icon DL TAD TNI MU 13
14 DOCUMENT DETAIL PAGE: Click each document link to display its detail. Document rating by users Displays document generation information [Turn Highlight on] = Highlights keywords. [Bookmark] = Add link to the browser s bookmark. [Add to Favorites] = Add document to My Favorites widget. [ Document] = Send document link by (by using MS Outlook). [Copy Link to Clipboard] = Copy link to Clipboard (when sending link by another client) Documents now open in new tabs. Multiple documents can be opened at the same time. [NEW!] Document 1 Document 2 14
15 MY FAVORITES WIDGET: Users can save documents or search filters in My Favorites widget. Check this box to use the / copy link to clipboard functions. Click this link to directly access the document. [ Links] = Send document link by using MS Outlook. [Copy link to Clipboard] = To copy the document link to send with other clients. [Edit Saved Documents] = Rename or Delete documents. BACK TO HOME: Click tab or Konica Minolta logo to go back to the top page 15
16 ESCALATION Escalations have categorized by the following 3 types: ER [Problem Escalation and Request Report] QU [Inquiry Report] IQR [Initial Quality Report] *Displayed on authorized users only. ER PROBLEM ESCALATION AND REQUEST REPORT I. SETUP SEARCH CONDITION Click [ER] tab to view registered escalations. Setup search condition 1. Specify search conditions. Field Description Your Name Search is performed by using your name that was entered at the registration as a key. Front match search. YOUR REF, No. Search is performed by using reference number that was entered at the registration as a key. Front match search. Machine Serial No. Search is performed by using Machine serial number that was entered at the registration as a key. Front match search. Search Scope Select from [My ER] or [My Group s ER]. *Selection may not be available to some users. ID-No. Enter escalation ID if searching for a specific escalation record. Workflow Status Select statuses to search. To select multiple statuses, press CTRL key while selecting. When blank is selected, all statuses are searched. Exclude closed incident Check the checkbox to search only open incidents. 16
17 Product Category Product Effectiveness of Special program not replied Select product category of the product to search. When blank is selected, all products are searched. Click the button to clear selected category. Select product names to search. Product Category must be selected prior to selecting products. Multiple selections are allowed. Click the button to select model names and then click the save icon to save. Check the checkbox to search incidents the effectiveness of special program is not replied. Effectiveness of Special program replied Check the checkbox to search incidents the effectiveness of special program is replied. Limit ER to most recent Specify the period to search. Default is set for 30days. day(s) 2. Click button to display list of ER under specified conditions. 17
18 II. CREATE NEW ER Note: Escalations on following Category/Sub Category should be reported as ER Former R&I Category Former R&I Sub Category New Category / Sub Category Description Report for technical issue/request (Inquiry and request for product) Mechanical or electrical hardware change SW/FW customization request for current model SW/FW standard spec. change for current model [Custom Function] / [Mechanical / Hardware] [Custom Function] / [Software] [Function Enhancement] / [Software] Standard spec. change request [Function Enhancement] / for future model * [Software] Request in machine Customization request in SW/FW Change request in SW/FW Request for future products 1. In the ER tab, click [Create New ER] button to display the new registration form. 2. New ER main form will display. 18
19 3. Input detailed information. Item Input type/ Description Reply Radio button Necessary or Not necessary can be selected. Default: [Necessary] Replier Group Auto display *Category Pull down list Select from [Problem Management]/[Function Enhancement]/[Custom Function] Sub Category Pull down list Select from [Mechanical or Electrical Hardware] / [Software] Display only when [Function Enhancement]/[Custom Function] is selected in Category *Sales Classification *Business Scale *Customer Name *Effective Amount General Information Check box Select from [Pre Sales]/[Post Sales] Enter business scale Enter customer name Enter effective amount *Subject *Date of Report *Date when problem occurred Calendar Calendar Input subject. Select the date when report is created. (Default: Current day) Select the problem occurrence date. (Default: Current day) Display only [Problem Management] is selected. YOUR REF.No. Input Ref. # that is used within your company (or group). *Your Name Input your name. Dealer/Customer Name Input dealer/customer name who reported the problem. Display only [Problem Management] is selected. *Deadline Calendar Input deadline date. Product + Click Click this to add space for input. Delete Check box Use this to delete the registered info. Check in the Delete checkbox and click to delete selected product. *Primary Check box Check in the checkbox of the primary product to be used for the escalation. *Product Category / Pull-down menu Select product category in which the problem occurred. Product Click to display product select screen. Select a product category and product. Click to save. Multiple products can be selected in one report. Display only when [Problem Management] is selected in Category *Option/Product in Failure List selection Select product or option in which the problem occurred. When there is no option, select the product again. Machine Serial No. Input Serial No. of the problem occurrence machine. Option Serial No. Input Serial No. of the problem occurrence option. 19
20 Date of installation Calendar Select the installation date from the calendar. When the button is clicked, calendar is displayed. Date when problem occurred Calendar Select the problem occurrence date from the calendar. When the button is clicked, calendar is displayed. Total Counter Input Total Counter of the problem occurrence machine. Problem occurrence conditions *Number of Problematic Units *Timing of Problem Occurrence Problem descriptions Pull-down menu Input the number of machines the problem occurred. Select from < Always / Frequently / Intermittent>. *Problem Category Situation of trouble occurrence (in details) *Description Pull-down menu Pull-down menu Problem category is automatically selected from < Copying, Scanning, Printing, FAX, Application, Other > depending on the category selected in the product category as listed below. The entry fields will be configured with the selected problem category. B/W Printer -> Printing Color Printer -> Printing B/W MFP -> Printing Color MFP -> Printing Controller -> Printing Application -> Application Fax -> FAX Micro -> Copying Scanner -> Scanning Analog Copier -> Copying Diazo -> Copying Engine -> Printing * The categories of the products you are not dealing with are not displayed. Select from < At Installation, Short time after installation, Long time after installation >. Input reporter name and detailed info of the symptom. Probable Cause Input probable cause if it is known. Remedial action and its effect so far Input remedial action and its effectiveness. Request Input Request specifically. Paper related issue Check box Check in the checkbox if the problem is paper related. (Please include the paper brand in the report detail) Attached Files File attachment If there is any information in addition to ER, attach a file. Click [A] to select a file and then click [B] to attach. Environment: Client: Displayed when < Scanning, Printing, Application or Other > is selected in [Problem Category] PC Manufacture /Model Input PC manufacturer and model. 20
21 CPU Ex: Pentium 4GHz PC Memory Ex: 512MB Client PC OS Ex: UNIX, Windows XP etc. Environment: Network: Displayed when < Scanning, Printing, Application or Other > is selected in [Problem Category] Network Connection Pull-down menu Select from <Network, Local or USB>. When < Network > is selected, following items are displayed. Network Type Ex: Ethernet, Token Ring Network OS Ex: Windows NT,Windows2003Server Network Protocol Ex: TCP/IP, Apple Talk Application/Driver/Emulation/Firmware: Displayed when < Scanning, Printing, Application or Other > is selected in [Problem Category] Application Software(Ver.) Ex: Microsoft Word 2002, Excel2002 Emulation Ex: PCL6, PostScript3 Scanner Driver Version Ex: KONICAMINOLTA scanner driver ver1.2 Printer Driver Version *In case of PostScript, enter PPD version. Controller Firmware Ex: IP-432 ver NIC Firmware Ex: ver.6.33 Engine ROM No.& Version Environment: FAX: Displayed when < FAX > is selected in [Problem Category] Ex: C1-11, MSC G Line type List selection Select from < Analog DP10pps, Analog DP20pps, Analog PB, ISDN, ADSL, FTTH, Other>. (Multi selection is possible) Line connection device Pull-down menu Select the type from <Switch Board, TA, Modem, PSTN, PBX, Other >. Line Connection Device (Brand, Model) Phone# (Other side) Fax Model name (Other side) Input manufacturer, model etc. Input the telephone number of the other party with which the problem occurred. Input the FAX model of the other party with which the problem occurred. 4. If [Function Enhancement] or [Custom Function] is chosen as a [Category], enter detail in the Request Sheet (mandatory). For those users informed of the operation with the new tool (from Nov 2 nd,2015), click [Save Draft] to see the [Launch Request Sheet] icon. Click to launch the format and enter request in detail. 21
22 For other users, click [Download Request Sheet] icon to download the [Request sheet], which displays after selecting [Function Enhancement] or [Custom Function] as a [Category]. Fill in the sheet, save on your hard drive and attach to the escalation. i. Download the request sheet. ii.enter detail in the sheet and change the file name as follows and save on your hard drive (ex. Desktop). RequestSheet_<CustomerName>_yyyymmdd.xlsx (ex. RequestSheet_KonicaMinolta_ xlsx iii.attach the sheet as an attachment. 5. Click [Save] to escalate the report. Entered form can be temporarily saved by clicking [Save Draft] icon. Save Draft Save III. VIEW YOUR OWN ESCALATIONS Escalations you have registered will display in the lower pane. Enter search conditions to search escalations under specified conditions. Escalations created in the last 30 days will display by default. ID No.: When clicked, contents of the report you have sent will display. 22
23 IV. VIEW REPLY View List [Reply/Additional Info] Click [View List] to display reply history. is displayed when a reply is available. Click ID-No. to view reply message. <When special program is released> Below dialog will pop up when [View List] is clicked. Click OK button and then send the report with Additional Info form. View List [List] Click [View List] to display the escalation dialog screen. 23
24 V. SEND REPLY TO RECEIVED ANSWER. When [Create New Escalation/Additional Info] on the upper left is clicked, below dialog will pop up. VI. IF THE RECEIVED ANSWER IS SATISFACTORY, SEND A COMMENT Select Keep Escalation Closed. Comments only. No further action required (Additional Info), and then click OK button. ER Additional Info form will appear. * Please check the checkbox if you are reporting the effectiveness of the special program. After entering in the comment field, click save to register. Save Draft Save 24
25 VII. RECEIVED ANSWER IS NOT SATISFACTORY AND RE-ESCALATE THE ISSUE Select Keep Escalation open. Further action is required (Escalation) and then click OK button. ER Escalation form will appear. After entering in the comment field, click save to register. Save Draft Save VIII. CLOSE REGISTERED ER When the reply received was effective, close the registered ER (ID-No.). Click the ID-No. you wish to close from the list of ER, to display the content of the incident you registered. Select [Close (Verified)] from the pull-down list of [Effectiveness] and click save icon to close. 25
26 IX. CHANGE CATEGORY Category and Sub Category of existing ER can be changed when an escalation is assigned to your group. When a category is changed: Original incident will automatically be closed and a new incident will display in edit mode. New escalation will copy the entered escalation detail. *Report date will be the date of category change. Original incident s report date will display in the Date of Initial Report field. Original incident will not be deleted, and can be viewed from the link in the new incident. ID Numbers - Original incident ID will have a new prefix added. Ex. ERBF D01_ERBF *If the category changes are done multiple times, prefix will be assigned as D02 and D03. - New incident after the category change will retain the same ID number. Ex. ERBF ERBF Open an escalation and click [Change Category] icon. 2. Click [OK] to change. [Important] Category change process cannot be cancelled once [OK] is clicked. 26
27 3. Incident of the same ID will display in Edit mode. Change [Category]/[Sub Category] and required information. 4. Click [Save] to escalate. 5. Original ER will also display in the list. New ER after the category change Original ER 27
28 Original and new incidents can be viewed from each link on the main form. New ER Original ER 28
29 QU INQUIRY REPORT I. SETUP SEARCH CONDITION Click [QU] tab to view registered escalations. Setup search condition 1. Specify search conditions. Field Your Name YOUR REF, No. Machine Serial No. Search Scope ID-No. Description Search is performed by using your name that was entered at the registration as a key. Front match search. Search is performed by using reference number that was entered at the registration as a key. Front match search. Search is performed by using Machine serial number that was entered at the registration as a key. Front match search. Select from [My QU] or [My Group s QU]. *Selection may not be available to some users. Enter escalation ID if searching for a specific escalation record. Workflow Status Exclude closed incident Product Category Select statuses to search. To select multiple statuses, press CTRL key while selecting. When blank is selected, all statuses are searched. Check the checkbox to search only open incidents. Select product category of the product to search. When blank is selected, all products are searched. Click the button to clear selected category. Product Select product names to search. Product Category must be selected prior to selecting products. Multiple selections are allowed. Click the button to select model names and then click the save icon to save. Effectiveness of Special program not replied Check the checkbox to search incidents the effectiveness of special program is not replied. 29
30 Effectiveness of Special program replied Check the checkbox to search incidents the effectiveness of special program is replied. Limit QU to most recent day(s) Specify the period to search. Default is set for 30days. 2. Click button to display list of QU under specified conditions 30
31 II. CREATE NEW QU 1. In the QU tab, click [Create New QU] button to display the new registration form. 2. New ER main form will display. 3. Input detailed information Item Input Description type/ Reply Radio button Necessary or Not necessary can be selected. Default: [Necessary] Replier Group *Category *Sub Category Auto display Pull down list Pull down list Select from the list. See *1. Select from the list. See *1. 31
32 General Information *Subject *Date of Report Calendar Input subject. Select the date when report is created. (Default: Current day) YOUR REF.No. Input Ref. # that is used within your company (or group). *Your Name *Deadline Product Calendar Input your name. Input deadline date. + Click Click this to add space for input. Delete Check box Use this to delete the registered info. *Primary *Product Category/ Product Problem descriptions Check box Product Select box Check in the Delete checkbox and click selected product. to delete Check in the checkbox of the primary product to be used for the escalation. Select product category in which the problem occurred. Click to display product select screen. Select a product category and product. Click can be selected in one report. to save. Multiple products * Description Input reporter name and detailed info. Paper related issue Check box Check in the checkbox if the problem is paper related. (Please include the paper brand in the report detail) Attached Files File attachment If there is any information in addition to QU, attach a file. Click [A] to select a file and then click [B] to attach. 4. Click [Save] to escalate the report. Entered form can be temporarily saved by clicking [Save Draft] icon. Save Draft Save 32
33 *1. QU Category/Sub Category Category Sub Category Description Report for technical issue Inquiries for technical issue Inquiry for products (Note: Technical inquiries only. Please use ER to report product related problems/requests.) Report for manual (Inquiry for manual) Report for training material (Inquiry for training material) Report for parts (Inquiry for parts) Report for CSES document Report for CSES (Inquiry for CSES system) Other report (inquiry not fall into above categories) User s Guide Installation Manual/Guide Service hand book Other Manual Product Material OUTWARD Material Other training material Parts Modification Notice (PMN) Parts Guide Manual (PGM) Service Parts Program (DL) Technical Advice (TAD) Technical Notices (TNI) Manual (MU) Inquiries to CSES administrator Other item Warranty Request Inquiry for user s guide Inquiry for installation manual/guide Inquiry for service manual Inquiry for other manual Inquiry for product material Inquiry for OUTWARD material Inquiry for other training material Inquiry for PMN Inquiry for PGM Inquiry for service parts Inquiry for DL document Inquiry for TAD document Inquiry for TNI document Inquiry for MU document Inquiry for CSES administrator Inquiry not fall into above categories Inquiry regarding warranty 33
34 III. VIEW YOUR OWN ESCALATIONS Escalations you have registered will display in the lower pane. Enter search conditions to search escalations under specified conditions. Escalations created in the last 30 days will display by default. 1. ID No.: When clicked, contents of the report you have sent will display. IV. VIEW REPLY View List [Reply/Additional Info] Click [View List] to display reply history. is displayed when a reply is available. 34
35 Click ID-No. to view reply message. <When special program is released> Below dialog will pop up when [View List] is clicked. Click OK button and then send the report with Additional Info form. View List [List] Click [View List] to display the escalation dialog screen. V. SEND REPLY TO RECEIVED ANSWER When [Create New Escalation/Additional Info] on the upper left is clicked, below dialog will pop up. 35
36 VI. IF THE RECEIVED ANSWER IS SATISFACTORY, SEND A COMMENT Select Keep Escalation Closed. Comments only. No further action required (Additional Info), and then click OK button. QU Additional Info form will appear. * Please check the checkbox if you are reporting the effectiveness of the special program. After entering in the comment field, click save to register. Save Draft Save VII. RECEIVED ANSWER IS NOT SATISFACTORY AND RE-ESCALATE THE ISSUE Select Keep Escalation open. Further action is required (Escalation) and then click OK button. QU Escalation form will appear. After entering in the comment field, click save to register. VIII. CLOSE REGISTERED QU When the reply received was effective, close the registered QU (ID-No.). Click the ID-No. you wish to close from the list of QU to display the content of the incident you registered. Select [Close (Verified)] from the pull-down list of [Effectiveness] and click save icon to close. 36
37 IQR INITIAL QUALITY REPORT I. SETUP SEARCH CONDITION Click [IQR] tab to view registered escalations. Setup search condition 1. Specify search conditions. Field Description Your Name Search is performed by using your name that was entered at the registration as a key. Front match search. YOUR REF, No. Search is performed by using reference number that was entered at the registration as a key. Front match search. Machine Serial No. Search is performed by using Machine serial number that was entered at the registration as a key. Front match search. ID-No. Enter escalation ID if searching for a specific escalation record. Workflow Status Select statuses to search. To select multiple statuses, press CTRL key while selecting. When blank is selected, all statuses are searched. Exclude closed incident Check the checkbox to search only open incidents. Product Category Product Limit IQR to most recent Select product category of the product to search. When blank is selected, all products are searched. Click the button to clear selected category. Select product names to search. Product Category must be selected prior to selecting products. Multiple selections are allowed. Click the button to select model names and then click the save icon to save. Specify the period to search. Default is set for 30days. day(s) 37
38 2. Click button to display list of IQR under specified conditions. II. CREATE NEW IQR 1. In the IQR tab, click [Create New IQR] button to display the new registration form. 2. New IQR main form will display. 38
39 3. Input detailed information. Item Replier Group Input type/ Auto display Description + Click Click this to copy selected product information to enter additional serial number. Delete Check box Use this to delete the registered info. *Product Category / Product Pull-down menu Check in the Delete checkbox and click selected product. to delete Select product category in which the problem occurred. Click to display product select screen. Select a product category, followed by product and attached options. Click to save. Failure Check box Check in the product/option in failure *Visit Code *Subject *Date of Report Pull-down menu Calendar Select from <I: Installation Info, C: Service Call>. When registering a machine of which installation info is already registered, press [Acquire Installation Info] button to acquire information entered in the initial report. Input subject. Select the date when report is created. (Default: Current day) YOUR REF.No. Input Ref. # that is used within your company (or group). *Your Name Input your name. Customer Name Input customer name who reported the problem. Copy/Print Pull-down menu Select customer s copy/print environment from: 39
40 Environment GO(General Office) CRD(CRD, Education, Government) Pay for Print 1 End User Operated (copy shop) Pay for Print 2 Specialist Operated (copy shop) CP1(Commercial Print, less than 10 employees) CP2(Commercial Print, 10 or more employees Data Center Distributor Name Input Distributor Name. * Company Name * Phone Input Company Name. Input Telephone Number. Technician Name Technician Name Technician Technician Installation * Installation Date Calendar Select machine installation date. Installation Time Input the time required for installation (minutes). * Problem at Installation Problem Information *Problem Category 1 st Category *Problem Category 2 nd Category *Date when problem occurred Service Code 1 Pull-down menu Pull-down menu Pull-down menu Calendar < Yes, No > If there was any problem at installation, select [Yes], if there was no problem, select [No]. When [Yes] is selected, following listed fields [Problem Information] will appear. Input necessary information. *In case of Reference Information ( Installation Info in Visit Code and No in Problem at Installation), the report is registered as Close (Not verified) for Effectiveness. Select from < Missing part, Physical damage, Functional failure, Other >. Select from < Copying, Scanning, Printing, FAX, Application, Other>. Input form changes depending on the selection. Select the problem occurrence date. (Default: Current day) Problem Code 1 Pull-down menu Select from the top list first, followed by the second code. Trouble Code 1 Depending on the item selected on the left list (first category), the left list (second category) changes. Location Code 1 Pull-down menu Select the place where the problem occurred. Page Count Enter page count. * Symptom Input more info. Cause Input probable cause if it is known. Remedial action and its Input remedial action and its effectiveness. effect so far *Problem Solved Pull-down menu Select from < Solved, Not solved, Observation> Reproduction Procedure Rich text If reproduction of the problem was performed, input the reproduction procedure. Other Comment Input request or comment if any. Comment Input request or comment from the proxy user if any. Paper related issue Check box Check in the checkbox if the problem is paper related. 40
41 (Please include the paper brand in the report detail) Attachment File File attachment If there is any information in addition to IQR, attach a file. Click [A] (browse) to select a file and then click [B] to attach. Environment: Client: Displayed when < Scanning, Printing, Application or Other > is selected in [Problem Category] PC Manufacture /Model Input PC manufacturer and model. CPU Ex: Pentium 4GHz PC Memory Ex: 512MB Client PC OS Ex: UNIX, Windows XP etc. Environment: Network: Displayed when < Scanning, Printing, Application or Other > is selected in [Problem Category] Network Connection Pull-down menu Select from <Network, Local or USB>. When < Network > is selected, following items are displayed. Network Type Ex: Ethernet, Token Ring Network OS Ex: Windows NT,Windows2003Server Network Protocol Ex: TCP/IP, Apple Talk Application/Driver/Emulation/Firmware: Displayed when < Scanning, Printing, Application or Other > is selected in [Problem Category] Application Software(Ver.) Remarks Enter remarks Environment: FAX: Displayed when < FAX > is selected in [Problem Category] Ex: Microsoft Word 2002, Excel2002 Line type List selection Select from < Analog DP10pps, Analog DP20pps, Analog PB, ISDN, ADSL, FTTH, Other>. (Multi selection is possible) Line connection device Pull-down menu Select the type from <Switch Board, TA, Modem, PSTN, PBX, Other >. Line Connection Device (Brand, Model) Phone# (Other side) Fax Model name (Other side) Input manufacturer, model etc. Input the telephone number of the other party with which the problem occurred. Input the FAX model of the other party with which the problem occurred. 4. Click [Save] to escalate the report. Entered form can be temporarily saved by clicking [Save Draft] icon. Save Draft Save 41
42 III. VIEW YOUR OWN ESCALATIONS Escalations you have registered will display in the lower pane. Enter search conditions to search escalations under specified conditions. Escalations created in the last 30 days will display by default. ID No.: When clicked, contents of the report you have sent will display. IV. VIEW REPLY View List [Reply/Additional Info] Click [View List] to display reply history. is displayed when a reply is available. Click ID-No. to view reply message. 42
43 <When special program is released> Below dialog will pop up when [View List] is clicked. Click OK button and then send the report with Additional Info form. View List [List] Click [View List] to display the escalation dialog screen. V. SEND REPLY TO RECEIVED ANSWER. When [Create New Escalation/Additional Info] on the upper left is clicked, below dialog will pop up. 43
44 VI. IF THE RECEIVED ANSWER IS SATISFACTORY, SEND A COMMENT Select Keep Escalation Closed. Comments only. No further action required (Additional Info), and then click OK button. IQR Additional Info form will appear. * Please check the checkbox if you are reporting the effectiveness of the special program. After entering in the comment field, click save to register. Save Draft Save VII. RECEIVED ANSWER IS NOT SATISFACTORY AND RE-ESCALATE THE ISSUE Select Keep Escalation open. Further action is required (Escalation) and then click OK button. ER Escalation form will appear. After entering in the comment field, click save to register. Save Draft Save VIII. CLOSE REGISTERED IQR When the reply received was effective, close the registered IQR (ID-No.). Click the ID-No. you wish to close from the list of IQR, to display the content of the incident you registered. Select [Close (Verified)] from the pull-down list of [Effectiveness] and click save icon to close. 44
45 45
PageScope Net Care Device Manager Ver. 2.0 User s Guide
PageScope Net Care Device Manager Ver..0 User s Guide Net Care Device Manager Contents 1 Summary 1.1 Introduction...1-1 1.1.1 About Device Manager...1-1 Basic and extended functions... 1-1 Configuration
More informationPowerSchool User Guide For Parents
PowerSchool User Guide For Parents https://powerschool.gpcsd.ca/public Table of Contents Understanding Power School Parent Portal... 2 Introduction... 2 Let s Get Started... 2 Creating Your PowerSchool
More informationNETWORK PRINT MONITOR User Guide
NETWORK PRINT MONITOR User Guide Legal Notes Unauthorized reproduction of all or part of this guide is prohibited. The information in this guide is subject to change for improvement without notice. We
More informationSetup Information Form... 3
Before Setup This guide describes the setup method to perform Scan To Mail, Scan To Network PC (CIFS) in MFP. Before setting up Scan To mail, Scan To Network PC (CIFS), the MFP should be connected to the
More informationKMnet Viewer. User Guide
KMnet Viewer User Guide Legal Notes Unauthorized reproduction of all or part of this guide is prohibited. The information in this guide is subject to change for improvement without notice. We cannot be
More informationRSA WebCRD Getting Started
RSA WebCRD Getting Started User Guide Getting Started With WebCRD Document Version: V9.2.2-1 Software Version: WebCRD V9.2.2 April 2013 2001-2013 Rochester Software Associates, Inc. All Rights Reserved.
More informationUser Manual. PageScope Web Connection Scanner Mode for CN3102e
User Manual www.konicaminolta.net PageScope Web Connection Scanner Mode for CN3102e Foreword Welcome This manual describes the application and the operations of PageScope Web Connection, which is built
More informationOperating Instructions
Table of Contents Installation Overview General Installation Overview... Setting Up Your Machine Network Configuration... 4 Setting up the Network Configuration... 4 Installation Installing the Printer
More informationLegal Notes. Regarding Trademarks KYOCERA MITA Corporation
Legal Notes Unauthorized reproduction of all or part of this guide is prohibited. The information in this guide is subject to change without notice. We cannot be held liable for any problems arising from
More informationOperating Instructions
Operating Instructions Software (Network Configuration and ) For Digital Imaging Systems Opening Configuration/ System Requirements General Description Before using this software, please carefully read
More informationSet up the MC860 with the following instruction. Connect MC860 as a network printer. (Refer to the user's manual.) Setup Information Form...
Before Setup This guide describes the setup method to perform Scan To Mail, Scan To Network PC (CIFS) in MC860. Before setting up Scan To mail, Scan To Network PC (CIFS), MC860 should be connected to the
More informationCommand Center RX User Guide
Command Center RX User Guide About This Guide This user guide is intended to help you configure the settings using the embedded web server (Command Center RX) correctly and take simple troubleshooting
More informationKYOCERA Net Viewer 5.3 User Guide
KYOCERA Net Viewer. User Guide Legal Notes Unauthorized reproduction of all or part of this guide is prohibited. The information in this guide is subject to change without notice. We cannot be held liable
More informationCommand Center RX. User Guide
Command Center RX User Guide Legal Notes Regarding Trademarks Unauthorized reproduction of all or part of this guide is prohibited. The information in this guide is subject to change without notice. Examples
More informationAVWorks. Installer/User Guide
AVWorks Installer/User Guide INSTRUCTIONS This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.
More informationOperating Instructions
Operating Instructions (For User Setup) Digital Colour Imaging Systems Model No. DP-C406 / C306 / C266 Table of Contents Installation Overview General Installation Overview...2 Installation Installing
More informationUser's Guide Applied Functions
User's Guide Applied Functions Table of contents 1 Using Web Connection 1.1 Web Connection... 1-2 Web Connection...1-2 Operating environment...1-2 1.2 Operations required to use this function... 1-3 1.2.1
More informationNetwork Scanner Tool V3.3. User s Guide Version
Network Scanner Tool V3.3 User s Guide Version 3.3.09 Copyright 2000-2012 by SHARP CORPORATION. All rights reserved. Reproduction, adaptation or translation without prior written permission is prohibited,
More informationDBT-120 Bluetooth USB Adapter
DBT-120 Bluetooth USB Adapter Rev.2.1 (09/25/2002) 2 Contents Introduction... 5 Package Contents... 6 Installing Bluetooth Software... 6 Hardware Installation... 8 Introduction to Bluetooth Software...
More informationOutlook - an Introduction to Version 2003 Table of Contents
Outlook - an Introduction to E-mail Version 2003 Table of Contents What is Outlook Starting Outlook The Navigation Pane Getting Help Creating and Sending a Message Using the College Exchange Directory
More informationSecure Single Sign On with FingerTec OFIS
Secure Single Sign On with FingerTec OFIS User Guide CONTENTS 3 1 INTRODUCTION Welcome to OFIS Gateway 4-11 2 INSTALLATION & SETUP Registering Your OFIS Gateway Installing & Setting Up Your OFIS Gateway
More information2009 Electronics for Imaging, Inc. The information in this publication is covered under Legal Notices for this product.
GA-1310 Welcome 2009 Electronics for Imaging, Inc. The information in this publication is covered under Legal Notices for this product. 45085373 5 May 2009 WELCOME 3 WELCOME This Welcome document provides
More informationRemedy ITSM Quick Start Guide
Remedy ITSM Quick Start Guide COPYRIGHT / USE OF TRADEMARKS Copyright 2012 by the Board of Curators, University of Missouri. Trademarked names appear throughout this book. Rather than list the names and
More informationPRODUCT & TECHNICAL SUPPORT BULLETIN Business Products Group
PRODUCT & TECHNICAL SUPPORT BULLETIN Business Products Group DATE: 12/13/01 TO: All Minolta Digital Copier Dealers FROM: Service Support SUBJECT: SCANNING SETUP AND PROCEDURES FOR THE MINOLTA Pi5501 REF.
More informationCalendar & Buttons Dashboard Menu Features My Profile My Favorites Watch List Adding a New Request...
remitview User Guide 1 TABLE OF CONTENTS INTRODUCTION... 3 Calendar & Buttons... 3 GETTING STARTED.... 5 Dashboard.... 7 Menu Features... 8 PROFILE.... 10 My Profile... 10 My Favorites... 12 Watch List...
More informationConfiguration Guide for Microsoft Internet Connection Sharing
Configuration Guide for Microsoft Internet Connection Sharing HUB INTERNET HOST CLIENTS Copyright 2002 Hughes Network Systems, Inc., a wholly owned subsidiary of Hughes Electronics Corporation. All rights
More informationLASER PRINTER. Software Setup Guide BEFORE INSTALLING THE SOFTWARE SETUP IN A WINDOWS ENVIRONMENT SETUP IN A MACINTOSH ENVIRONMENT TROUBLESHOOTING
MODEL: MX-B400P LASER PRINTER Software Setup Guide BEFORE INSTALLING THE SOFTWARE SETUP IN A WINDOWS ENVIRONMENT SETUP IN A MACINTOSH ENVIRONMENT TROUBLESHOOTING Keep this manual close at hand for reference
More informationAR-PK6. SOFTWARE SETUP GUIDE (for printer)
SOFTWARE SETUP GUIDE (for printer) MODEL AR-PK6 PS EXPANSION KIT INTRODUCTION REQUIREMENTS FOR WINDOWS REQUIREMENTS FOR MACINTOSH SECTIONS OF THE OPERATION MANUALS THAT ARE RELATED TO THE PS EXPANSION
More informationRSA WebCRD Getting Started
RSA WebCRD Getting Started User Guide Getting Started with WebCRD Document Version: V8.1-3 Software Version: WebCRD V8.1.3 June 2011 2001-2011 Rochester Software Associates, Inc. All Rights Reserved. AutoFlow,
More informationNetwork Management Utility
4343-7705-02 Network Management Utility Foreword Welcome Network Management Utility is utility software that provides central control over printers, copiers, and other devices on a network. With Network
More informationKYOCERA Net Viewer User Guide
KYOCERA Net Viewer User Guide Legal Notes Unauthorized reproduction of all or part of this guide is prohibited. The information in this guide is subject to change without notice. We cannot be held liable
More informationUser Guide. Product: GreenFolders. Version: 3.8
User Guide Product: GreenFolders Version: 3.8 Release Date: October 2014 GreenFolders 3.8 User Guide Introduction Table of Contents 1 Introduction... 6 2 General Information... 7 2.1 Login Procedure...
More informationUser s Guide: Applied Functions
User s Guide: Applied Functions Table of contents 1 Using Web Connection 1.1 Web Connection... 1-2 Web Connection...1-2 Operating environment...1-2 1.2 Operations required to use this function... 1-3 1.2.1
More informationKean University. System Guide. cougar.kean.edu. Your window to the world
Kean University E-Mail System Guide cougar.kean.edu www.kean.edu Your window to the world USING KEAN UNIVERSITY E-MAIL SYSTEM (COUGAR) This document is divided into three sections: Messenger Express Basics:
More informationEquitrac Integrated for Konica Minolta. Setup Guide Equitrac Corporation
Equitrac Integrated for Konica Minolta 1.2 Setup Guide 2012 Equitrac Corporation Equitrac Integrated for Konica Minolta Setup Guide Document Revision History Revision Date Revision List November 1, 2012
More informationbizhub C754 Series/ C554 Series/C364 Series FULL COLOR PRINTER/COPIER/SCANNER/FAX PAGESCOPE WEB CONNECTION JOB SHOPS
bizhub C754 Series/ C554 Series/C364 Series FULL COLOR PRINTER/COPIER/SCANNER/FAX PAGESCOPE WEB CONNECTION JOB SHOPS table of contents PageScope Web Connection Getting Started........................
More informationXerox 700 Digital Color Press with Integrated Fiery Color Server. Welcome
Xerox 700 Digital Color Press with Integrated Fiery Color Server Welcome 2008 Electronics for Imaging, Inc. The information in this publication is covered under Legal Notices for this product. 45072712
More informationPageScope Box Operator Ver. 3.2 User s Guide
PageScope Box Operator Ver. 3.2 User s Guide Box Operator Contents 1 Introduction 1.1 System requirements...1-1 1.2 Restrictions...1-1 2 Installing Box Operator 2.1 Installation procedure...2-1 To install
More informationPolicy Commander Console Guide - Published February, 2012
Policy Commander Console Guide - Published February, 2012 This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes
More informationCommand Center RX USER GUIDE
Command Center RX USER GUIDE Legal Notes Regarding Trademarks Unauthorized reproduction of all or part of this guide is prohibited. The information in this guide is subject to change without notice. Examples
More informationPageScope My Print Manager Ver. 1.0 Administrator s Guide
PageScope My Print Manager Ver. 1.0 Administrator s Guide My Print Manager Contents 1 Overview 1.1 My Print Manager... 1-1 System Configuration... 1- Users... 1-3 1.1.1 The Features of My Print Manager...
More informationBluetooth Application Note
Bluetooth Application Note FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits
More informationScanner Reference. Operating Instructions
Operating Instructions Scanner Reference 1 2 3 4 5 6 7 Sending Scan Files by E-mail Sending Scan Files to Folders Storing Files Using the Scanner Function Delivering Scan Files Scanning Originals with
More informationUser Guide Ahmad Bilal [Type the company name] 1/1/2009
User Guide Ahmad Bilal [Type the company name] 1/1/2009 Contents 1 LOGGING IN... 1 1.1 REMEMBER ME... 1 1.2 FORGOT PASSWORD... 2 2 HOME PAGE... 3 2.1 CABINETS... 4 2.2 SEARCH HISTORY... 5 2.2.1 Recent
More informationMULTIFUNCTIONAL DIGITAL COLOR SYSTEMS. Software Installation Guide ES9466 MFP/ES9476 MFP
MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Software Installation Guide ES9466 MFP/ES9476 MFP 2016 Oki Data Corporation All rights reserved Under the copyright laws, this manual cannot be reproduced in any form
More informationLOREX CLIENT 3.0 SOFTWARE MANUAL IRMS Integrated Remote Management Software
LOREX CLIENT 3.0 SOFTWARE MANUAL IRMS Integrated Remote Management Software Instruction Manual English Version 2.0 Copyright 2007 Lorex Technology Inc. www.lorexcctv.com Table of Contents Overview... -
More informationGetting Started Guide. Version:
Getting Started Guide Version: 1.2.2. Table of Contents Before You Start... 3 Installing the Remote Deposit application for use with Windows Vista/Windows7... 4 Running Programs in Microsoft Windows Vista/Windows7...
More informationSMARTIFY YOUR BUSINESS. PRINTING INNOVATION. The Smart way to analyze & fix the printer
SPDS V2.0 The Smart way to analyze & fix the printer Release Note Version Date Description Android V1.00.000 2013.Sep First Android Version ios V1.05.000 2016.Jan First ios Version V2.00.022 2016.Oct Change
More informationEquitrac Integrated for Konica Minolta
Equitrac Integrated for Konica Minolta 1.2 Setup Guide 2014 Equitrac Integrated for Konica Minolta Setup Guide Document Revision History Revision Date Revision List August 9, 2013 Updated for Equitrac
More informationFiery EX4112/4127. Welcome
Fiery EX4112/4127 Welcome 2007 Electronics for Imaging, Inc. The information in this publication is covered under Legal Notices for this product. 45063989 17 August 2007 WELCOME 5 WELCOME This Welcome
More informationREAD ME FIRST Windows 98/ME/2000
READ ME FIRST Windows 98/ME/2000 *DSL Equipment Installation Guide: Alcatel Speed Touch PC *Digital Subscriber Line Part Number: AlcatelPC9x02A Version 1.2-A Table of Contents Follow Steps 1 through 7
More informationScanner Reference. Operating Instructions
Operating Instructions Scanner Reference 1 2 3 4 5 6 7 Sending Scan Files by E-mail Sending Scan Files to Folders Storing Files Using the Scanner Function Delivering Scan Files Scanning Originals with
More informationOUTLOOK WEB ACCESS (OWA) USER S GUIDE. Exchange 2003 Version - OWA Guide
OUTLOOK WEB ACCESS (OWA) USER S GUIDE Exchange 2003 Version - OWA Guide TABLE OF CONTENTS WHAT S NEW IN OWA 2003?...2 General...2 Inbox and Message Composition...2 Tasks...2 INTRODUCTION TO OWA...3 Web-Based
More informationUser Guide. Customer Self Service (CSS) Web Application Progress Software Corporation. All rights reserved.
User Guide Customer Self Service (CSS) Web Application 1993-2017 Progress Software Corporation. Version 2.1 March 2017 Table of Contents Welcome... 3 Accessing the Customer Self Service (CSS) Web Application...
More informationAN INTRODUCTION TO OUTLOOK WEB ACCESS (OWA)
INFORMATION TECHNOLOGY SERVICES AN INTRODUCTION TO OUTLOOK WEB ACCESS (OWA) The Prince William County School Division does not discriminate in employment or in its educational programs and activities against
More informationSplash RPX-i Color Server. Getting Started
Splash RPX-i Color Server Getting Started 2006 Electronics for Imaging, Inc. The information in this publication is covered under Legal Notices for this product. 45054825 05 May 2006 CONTENTS 3 CONTENTS
More informationEX700i Print Server/Integrated Fiery Color Server. Welcome
EX700i Print Server/Integrated Fiery Color Server Welcome 2011 Electronics For Imaging, Inc. The information in this publication is covered under Legal Notices for this product. 45099409 22 June 2011 WELCOME
More informationTOSHIBA GA Utilities
TOSHIBA GA-1211 Utilities 2008 Electronics for Imaging, Inc. The information in this publication is covered under Legal Notices for this product. 45075940 24 October 2008 CONTENTS 3 CONTENTS INTRODUCTION
More informationCreative USB Adapter CB2431 with Bluetooth Wireless Technology. User s Guide
Creative USB Adapter CB2431 with Bluetooth Wireless Technology User s Guide Application Setup & User s Guide Information in this document is subject to change without notice and does not represent a commitment
More informationSAS IT Resource Management 3.3
SAS IT Resource Management 3.3 Gallery Manager User's Guide SAS Documentation The correct bibliographic citation for this manual is as follows: SAS Institute Inc. 2012. SAS IT Resource Management 3.3:
More informationTajima Parts Ordering System Operating Manual
Tajima Parts Ordering System Operating Manual Content 1. Before Using This System...3 2. Starting Tajima Parts Ordering System...5 3. Exiting Tajima Parts Ordering System...6 4. Tajima Parts Ordering System
More informationInstalling. Mac Phone
Installing Mac Phone Mac Phone requires both speakers and a microphone to make calls. Any of the following configurations are acceptable: external speakers and microphone built-in speakers and microphone
More informationSPDS v2.0 The Smart Way to Analyze and Fix the Printer
SPDS v2.0 The Smart Way to Analyze and Fix the Printer Solution Intro What is the SPDS? SPDS (Smart Printer Diagnostic System)? - Smart Printer Diagnostic System is the one and only service available that
More informationMy Sysco Reporting Job Aid for CMU Customers. My Sysco Reporting. For CMU Customers (Serviced by Program Sales)
My Sysco Reporting For CMU Customers (Serviced by Program Sales) 1 Accessing My Sysco Reporting... 2 Logging In... 2 The Reporting Dashboard... 3 My Sysco Reporting Process... 6 Generating a Report...
More informationIBM NetBAY Virtual Console Software. Installer and User Guide
IBM NetBAY Virtual Console Software Installer and User Guide INSTRUCTIONS This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the
More informationOutlook Web Access Exchange Server
Outlook Web Access Exchange Server Version 2.0 Information Technology Services 2008 Table of Contents I. INTRODUCTION... 1 II. GETTING STARTED... 1 A. Logging In and Existing Outlook Web Access... 1 B.
More informationEntraPass (W10) Installation Guide Kantech-OnBoard systems
Overview Purpose ExacqVision recorders now include Kantech EntraPass Corporate Edition software. The purpose of this document is to guide the technician or installer through the process of installing and
More information501/421/361 User s Guide Advanced Function Operations (i-option)
501/421/361 User s Guide Advanced Function Operations (i-option) . Contents 1 Introduction Terms and Conditions... 1-3 1.1 About this manual... 1-4 1.1.1 Configuration of this manual... 1-4 1.1.2 Explanation
More informationExecutive Series 1220n Computer Connections & Software Install Guide
Executive Series 1220n Computer Connections & Software Install Guide Installation Checklist Network Install: Hardware...2 Network Install: Software...3 TCP/IP...3 Novell...6 Local Install: Windows USB
More informationRedBeam Inventory Tracking User Manual
RedBeam Inventory Tracking User Manual Contact us at www.redbeam.com. Page 1 Table of Contents Table of Contents... 2 Overview... 4 RedBeam Inventory Tracking... 4 PC Prerequisites... 4 Mobile Computer
More informationSoftware Setup Guide
Software Setup Guide This manual explains how to install and configure the software that allows the machine to be used as a printer or scanner for a computer. To obtain the software described in this manual,
More informationBASIC NAVIGATION & VIEWS...
Content Overview VISUAL TOUR... 5 NEW FEATURES IN OUTLOOK 2010... 6 BASIC NAVIGATION & VIEWS... 7 SETTING PREFERENCES... 7 Creating an Outlook Shortcut... 7 Choosing a Startup View... 7 CUSTOMIZING INBOX
More informationMega 100WR ADSL 2+ Router - Easy Start
Mega 100WR ADSL 2+ Router - Easy Start Mega 100WR ADSL 2+ Router - Easy Start Chapter 1 Introduction Thank you for purchasing a Mega 100WR Router. This Easy start guide is a complete guide to configuring
More informationFile Management Utility User Guide
File Management Utility User Guide Legal Notes Unauthorized reproduction of all or part of this guide is prohibited. The information in this guide is subject to change without notice. We cannot be held
More informationFiery PRO 80 /S450 65C-KM Color Server. Welcome
Fiery PRO 80 /S450 65C-KM Color Server Welcome 2007 Electronics for Imaging, Inc. The information in this publication is covered under Legal Notices for this product. 45067303 01 November 2007 WELCOME
More informationQuick Tips & Tricks. Important You must use SEMICOLONS ( ie; ) to separate address when sending mail to multiple users
Quick Tips & Tricks Important You must use SEMICOLONS ( ie; ) to separate email address when sending mail to multiple users Customize Mail View Click, View, and then highlight Current View Click, Customize
More informationThis guide details the deployment and initial configuration necessary to maximize the value of JetAdvantage Insights.
HP JetAdvantage Insights Deployment Guide This guide details the deployment and initial configuration necessary to maximize the value of JetAdvantage Insights. 1. Overview HP JetAdvantage Insights provides
More information3.0. Manual and. Application note. USB Adapter
3.0 USB Adapter Manual and Application note Index INTRODUCTION 1 CHAPTER 1 Package 2 Features 2 Bluetooth profile support 2 Drivers support 3 CHAPTER 2 Setup for Windows 98SE/ME/2000/XP 4 CHAPTER 3 Application
More informationActivityTimeline User Guide https://activitytimeline.com
ActivityTimeline User Guide https://activitytimeline.com Copyright 2018 ActivityTimeline Contents 1. Getting Started... 3 1.1 Overview... 3 1.2 Logging In and Out... 3 1.3 Dashboard Overview... 4 1.4 Issues
More informationIntegrated Cloud Environment Concur User s Guide
Integrated Cloud Environment Concur User s Guide 2012-2015 Ricoh Americas Corporation Ricoh Americas Corporation It is the reader's responsibility when discussing the information contained this document
More information10/100Mbps 2Port USB2.0 MFP Server
10/100Mbps 2Port USB2.0 MFP Server Mini-MFP Quick Installation Guide English Ver.1.0 Quick Installation Guide CONTENTS STEP 1 / Mbps Port USB MFP Server Introduction Package Contents OS Requirements Physical
More informationGetting Started Manual. SmartList To Go
Getting Started Manual SmartList To Go Table of contents Installing SmartList To Go 3 Launching SmartList To Go on the handheld 4 SmartList To Go toolbar 4 Creating a SmartList 5 The Field Editor Screen
More informationEquitrac Embedded for Sharp OSA. Setup Guide Equitrac Corporation
Equitrac Embedded for Sharp OSA 1.4 Setup Guide 2012 Equitrac Corporation Equitrac Embedded for Sharp OSA Setup Guide Revision Date Revision List November 1, 2012 Updated for Equitrac Office/Express 4.2.5
More informationNetwork User s Guide 1
Network User s Guide 1 Copyright information Copyright 2008 Oki Data Americas, Inc. All rights reserved. Color Access Policy Manager (CAPM) User s Guide P/N 59309701, Revision 1.0 Disclaimers Every effort
More informationEFI Fiery Utilities Technical Reference. Part Number: , Rev. 1.0
EFI Fiery Utilities Technical Reference Part Number: 59308805, Rev. 1.0 15 March 2008 CONTENTS 3 CONTENTS INTRODUCTION 5 Terminology and conventions 6 About this document 7 About Help 7 Preparing for installation
More informationBEFORE INSTALLING THE SOFTWARE SETUP IN A WINDOWS ENVIRONMENT SETUP IN A MACINTOSH ENVIRONMENT TROUBLESHOOTING
Software Setup Guide BEFORE INSTALLING THE SOFTWARE SETUP IN A WINDOWS ENVIRONMENT SETUP IN A MACINTOSH ENVIRONMENT TROUBLESHOOTING Thank you for purchasing this product. This manual explains how to install
More informationSharePoint 2010 Instructions for Users
SharePoint 2010 Instructions for Users 1. Access your SharePoint Web site...2 2. Work with folders and documents in a Shared Documents Library...3 2.1 Edit a document...3 2.2 Create a New Document...3
More informationSOFTWARE SETUP GUIDE DIGITAL MULTIFUNCTIONAL SYSTEM
SOFTWARE SETUP GUIDE DIGITAL MULTIFUNCTIONAL SYSTEM BEFORE INSTALLING THE SOFTWARE SETUP IN A WINDOWS ENVIRONMENT SETUP IN A MACINTOSH ENVIRONMENT TROUBLESHOOTING AND USEFUL INFORMATION Page 2 8 29 36
More informationDIGITAL FULL COLOUR MULTIFUNCTIONAL SYSTEM
DIGITAL FULL COLOUR MULTIFUNCTIONAL SYSTEM Software Setup Guide MODEL: MX-2300G MX-2700G MX-2300N MX-2700N Keep this manual close at hand for reference whenever needed. Thank you for purchasing this product.
More informationnfax 5.0 OceanFax User s Guide
nfax 5.0 OceanFax User s Guide 1 Table of Contents 1. FAXVIEW GUIDE... 1 1.1 FaxView Login and Exit... 1 1.1.1 FaxView Client Login... 1 1.1.2 WebFax Client... 2 1.1.3 FaxView Exit... 3 2.2 FaxView Over
More informationSEC Compliance - Quick Reference Guide
SEC Compliance - Quick Reference Guide Logging in to Checkpoint. Launch your browser and enter the Checkpoint address in the browser location bar: http://checkpoint.thomsonreuters.com The Checkpoint Login
More informationClearspan Web Interface Getting Started Guide
Clearspan Web Interface Getting Started Guide RELEASE 22 March 2018 NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation
More informationStart Here. ADSL2+ Wireless Router Mac User Guide. Connecting your NB9WMAXX
Start Here This User Guide provides basic instructions for connecting your NB9WMAXX to an Apple Macintosh computer and to the Internet. 1. Ethernet 2. Airport 3. Modem Set-up Before you can use this User
More informationFulfillment User Guide FULFILLMENT
Fulfillment User Guide FULFILLMENT TABLE OF CONTENTS I. System Requirements II. Logging In III. Launchpad a. Home b. Profile c. Settings IV. Dashboard Tab a. Actionable Insights b. Open Orders V. Transactions
More informationEntraPass Installation Guide Kantech-OnBoard systems
EntraPass Installation Guide Overview Purpose ExacqVision recorders now include Kantech EntraPass Corporate Edition software. The purpose of this document is to guide the technician or installer through
More informationConfiguring the WebDAV Folder for Adding Multiple Files to the Content Collection and Editing Them
Configuring the WebDAV Folder for Adding Multiple Files to the Content Collection and Editing Them The Content Collection should be the repository for all of the files used in Blackboard. The Content Collection
More informationMULTIFUNCTIONAL DIGITAL SYSTEMS. TopAccess Guide
MULTIFUNCTIONAL DIGITAL SYSTEMS TopAccess Guide 05 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of
More informationRecords Digitization User Guide for Schools
Portland Public Schools Records Digitization User Guide for Schools Version 1.3 January 5, 2017 PMO-635 Records Digitization Project (IT Department) Records Digitization User Guide for Schools 1 Table
More informationSMARTIFY YOUR BUSINESS. PRINTING INNOVATION. The Smart way to analyze & fix the printer
SPDS V2.0 The Smart way to analyze & fix the printer Release Note Version Date Description Android V1.00.000 Sep 2013 First Android Version ios V1.05.000 Jan 2016 First ios Version V2.00.022 Oct 2016 Change
More informationPALA Easy Scan Ordering Tool User Guide
PALA Easy Scan Ordering Tool User Guide 1 Content I. Welcome to PALA Easy Scan Teeth Order Platform... 3 II. Online WebShop New User Registration.4 III. Teeth Barcode Scanning... 8 IV. Transferring Order
More information