Expert Program Printers Instructor Outline

Transcription

1 Expert Program Printers Instructor Outline /00

2 Copyright 2000 Worldspan, L.P. All Rights Reserved. Worldspan, L.P. is primarily jointly owned by affiliates of Delta Air Lines, Northwest Airlines, Trans World Airlines

3 WORLDSPAN Expert Program Instructor Outline Table of Contents Instructor Preparation...1 General Description...1 Supply List...1 Preparing the Classroom...2 Introduction...3 Printer Hardware...4 General Description...4 Objectives...4 Topics Covered...5 Getting Started...6 Office Hardware and Software Identification...6 Network Printers and the Associated Print Drivers...8 Determining the Operating System...9 Closing HPM...10 Rebooting Fileserver/Gateway - Windows for Workgroups...11 Finding a Host Computer Address...12 Finding a Workstation Address Using Inspector...13 PRINTER TRAINING...15 General Description...15 Objectives...15 Topics Covered...16 Texas Instruments Change Form Length...20 Change Ribbon...22 Change Switch Settings...23 Load Stock...24 Self Test (Barber Pole Test)...25 Common Problems /00 Page i

4 Instructor Outline WORLDSPAN Expert Program Texas Instruments Adjust Top of Form (Burst Position)...28 Adjust First Print Line...29 Printhead...30 Adjust Printhead Gap...31 Alignment Test...31 Change Font...32 Change Ribbon...33 Default Settings...34 Load Stock...38 Print Configuration Report...40 Change Configuration Codes...42 Print Features Dial...43 Print Error Codes...44 Print Test Coupon...45 Self Test (Barber Pole Test)...46 Reset STP Codes...46 Reset Coupon Counter...48 Cleaning the Burster Groove...49 Troubleshoot Coupon Jams...50 Troubleshoot Print Quality...52 Texas Instruments Adjust Top of Form (Burst Position)...54 Adjust First Print Line...55 Printhead...56 Adjust Printhead Gap...56 Alignment Test...57 Change Font...58 Change Ribbon...59 Default Settings...60 Load Stock...62 Print Configuration Report...63 Print Features Dial...64 Print Error Codes...65 Print Test Coupon...66 Reset STP Codes...67 Reset Coupon Counter...69 Self Test (Barber Pole Test)...69 Cleaning the Burster Groove...70 Troubleshoot Coupon Jams...71 Troubleshoot Print Quality...73 Page ii 01/00

5 WORLDSPAN Expert Program Instructor Outline Stacker II Capacities...74 Texas Instruments ATB Front Control Panel...75 Printer Port Layout...75 Adjust Print Alignment...76 Adjust Stock Counters...77 Change Developer Kit...79 Change Fuser Kit...80 Change OPC Kit...81 Cleaning Corona Wires...82 Change Output Bin Location...83 Change Stock Type...84 Load Coupon Stock...85 Forcing Stock to Feed from a Specific Bin...87 Multiple Key Sequences...87 Disabling Auto Line Feed on Carriage Return...88 Print Alignment Test Coupon...89 Print Status Report...90 Stop a Reprocess...91 Coupon Bin Capacities...92 Coupon Jams...92 Error Code List...93 Printers Equipped with IMP...93 Change the Time...93 Change the Touch Tone Code...94 Dial Now Operation...96 Additional Troubleshooting Procedures...96 Menu Tree...98 Texas Instruments ATB Adjusting the Image Intensity...99 Adjusting the Print Alignment Adjusting the Stock Counters Changing the Bin Configuration - Pocket LLI and Divider Cards Changing the Output Bin Location Changing the Stock Type Cleaning the Printhead Correcting Jams Change the Time Disabling Auto Line Feed on Carriage Return Forcing Stock to Feed from a Specific Bin Stop a Reprocess /00 Page iii

6 Instructor Outline WORLDSPAN Expert Program Load Coupon Stock Dial Now Operation Performing a Printhead Test Print Status Report Print Alignment Test Coupon Print Error Log using Multiple Key Sequences Touch Tone Code Changing the Touch Tone Code Additional Troubleshooting Procedures Unimark Mark 1 Sprite Cables and Control Pads Adjusting the Burst Position Adjusting the Contrast Adjusting the Left Margin Adjusting the Top Margin Changing Bin Configurations Clearing Ticket Stock Jams Loading Stock Print a Configuration Report Defaulting the Printer Use a Cleaning Card Additional Troubleshooting Procedures Texas Instruments 830/835 Printer Cables and Control Pads Control Panel Operation Default Settings Enabling the Tear Off Feature Loading Stock Printing a Configuration Report Removing/Installing Ribbon Cartridge Self Test (Barber Pole Test) Constant Alarm Condition Genicom 930/ Cables and Control Pads Indicator Lights and Control Panel Keys Adjusting the Printhead Gap Changing the Emulation Clearing Paper Jams Installing/Replacing the Ribbon Cartridge Loading Stock Page iv 01/00

7 WORLDSPAN Expert Program Instructor Outline Self Test (Barber Pole Test) Printing the Configuration Report Forms Tear-Off Feature Setting the Top of Form (TOF) Resetting Top of Form Temporarily Change the Print Start Position Additional Troubleshooting Procedures Datamax Control Panel Descriptions Cleaning the Printhead Change (Install) Ribbon Print Status Report Remove Void Documents Dip Switch Settings WORLD STP Settings Datamax Change Bin Stock Change Line Feed/Carriage Return Print Status Report Additional Troubleshooting Procedures for STP Locations Printer Checklist General Description Objectives Topics Covered General Troubleshooting Procedures for Printers Checklist for TI885/TI895 Printers Checklist for ATB2000/ATB1600 Printers Post Test Procedures Workstation/Computer Addresses... A-1 Printer Information... A-2 Printer Model and Type... A-3 01/00 Page v

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9 WORLDSPAN Expert Program Instructor Preparation Lesson: Instructor Preparation Time: 1:00 General Description This printer hardware lesson plan is designed for Windows 95 and Windows for Workgroups classes. The preparation section lists supplies, hardware, software, and other necessary items needed to teach this class. Supply List The following supplies are recommended to successfully teach this class: The Worldspan Expert Program Instructor Outline The Worldspan Expert Program Student Workbook White board markers and erasers Name tent cards and markers Pencils and highlighters for students Post tests Handouts: - Class evaluation sheet 01/00 Page 1

10 Instructor Preparation WORLDSPAN Expert Program Preparing the Classroom Ensure the following hardware and software are installed in the classroom. Instructor Activity: Ensure hardware and software are installed and operational Texas Instruments 810; including 14 inch itinerary stock with perforated three inch header Texas Instruments 885; including ATB vertical feed ticket stock #1186 and 11 inch blank hardcopy stock Texas Instruments 895 (with Stacker II installed); including a top cover used in conjunction with the Stacker I to print on itinerary stock, ATB vertical feed ticket stock #1186, and 11 inch blank hardcopy stock Texas Instruments ATB2000; including ATB horizontal feed ticket stock #1164 (for non-thermal printer), or ATB horizontal feed ticket stock #3426 (for thermal printer), blank thermal pocket itinerary stock (or nonthermal stock for non-thermal printer) Texas Instruments ATB1600 thermal printer; including ATB thermal horizontal feed ticket stock #3426 and blank thermal pocket itinerary stock Unimark Mark 1 Sprite thermal printer; including ATB thermal horizontal feed ticket stock#3426 and eight inch pocket itinerary/invoice stock Texas Instruments 830 or 835; including parallel printer cable and 11 inch blank hardcopy stock Genicom 930 or 935; including parallel printer cable and 11 inch blank hardcopy stock Page 2 01/00

11 WORLDSPAN Expert Program Instructor Preparation Worldspan for Windows Version 3.1 or above using Windows for Workgroups as the operating system, one Fileserver/Gateway with Emulex card, two or more workstations, Multi Station Access Unit (MSAU), and token ring cables to connect to the local area network (LAN) Worldspan for Windows Version 3.1 or above using Windows 95 as the operating system, one Fileserver/Gateway with Emulex card, two or more workstations, Multi Station Access Unit (MSAU), and token ring cables to connect to the local area network (LAN) Serial Printer Cables for TI885, TI895, ATB2000, and ATB1600 Introduction Welcome the class Introduction of instructor and students Cover course objectives Provide emergency instructions Provide directions to restroom, water fountain, telephones, breakroom, lunch facilities Smoking policy for building and designated smoking areas Any parking restrictions Hours of class, breaks, and lunch Equipment familiarization Printer Hardware Student Workbook 01/00 Page 3

12 Lesson: Printer Hardware WORLDSPAN Expert Program Lesson: Printer Hardware Time: 1:00 General Description Objectives The first part of this course teaches Worldspan printer and computer addressing within an agency. Workstation addresses are explained in relationship to network printers. An explanation and demonstration on how to obtain these addresses is covered. The lesson covers printer hardware and its functionality. At the end of this lesson, you will be able to Identify office hardware and software Determine the operating system Locate shared network printers Locate workstation address print drivers Reboot the Fileserver/Gateway Close Host Print Manager (HPM) Use Inspector to locate a workstation address Use the Help files in Reservations Manager Page 4 01/00

13 WORLDSPAN Expert Program Lesson: Printer Hardware Topics Covered These topics are covered: Getting Started Office Hardware and Software Identification Network Printers and the Associated Print Drivers Determining the Operating System Closing HPM Rebooting Fileserver/Gateway - Windows for Workgroups Finding a Host Computer Address Finding a Workstation Address Using Inspector 01/00 Page 5

14 Lesson: Printer Hardware WORLDSPAN Expert Program Getting Started To assist with the troubleshooting process, a copy of the check list can be found in the appendix of the student workbook. This completed information is helpful to the technicians at Worldspan when you call the Technical Support Center (TSC). If they are not labeled already, please label all PCs and printers with the correct addresses when you return to your office. Instructor Activity: Check List - Review Appendix A-1, 2, 3 Determine the operating system in your office (e.g., Windows 95 or Windows for Workgroups). List the workstation and host computer addresses. Record the model, type, and addresses of all Worldspan printers in the office. Worldspan network printers are identified by printer name and model number. List the print driver used for the printer. Obtain the version of Worldspan for Windows in your office. Identify and label the Fileserver/Gateway. Office Hardware and Software Identification This topic covers steps to find shared network printers and the print driver used, and common print drivers associated with network printers. Page 6 01/00

15 WORLDSPAN Expert Program Lesson: Printer Hardware Class Activity: Finding a shared network printer in Windows From the desk top, double click Network Neighborhood. DOUBLE CLICK NETWORK NEIGHBORHOOD You cannot <ALT> + <TAB> to the desk top. All open applications must be minimized to the task bar or closed completely. 2. Double click Entire Network, from the Network Neighborhood box. All workstations are displayed. DOUBLE CLICK ENTIRE NETWORK 3. Double click each workstation address until a shared printer is displayed. Record the workstation address (WK). DOUBLE CLICK EACH WORKSTATION ADDRESS UNTIL A SHARED PRINTER IS DISPLAYED RECORD THE WK ADDRESS Class Activity: Finding the workstation address print driver in Windows 95 After locating the workstation address, click Start, move your mouse to Programs, Worldspan for Windows, and click Inspector. CLICK START MOVE MOUSE TO PROGRAMS WORLDSPAN FOR WINDOWS CLICK INSPECTOR The workstation address is listed in the Computer Name box. Class Activity: Finding a shared printer and print driver in Windows 95 01/00 Page 7

16 Lesson: Printer Hardware WORLDSPAN Expert Program 1. Once you locate the computer sharing the printer, click Start, move your mouse to Settings, click Printers. The Printers box opens. CLICK START MOVE MOUSE TO SETTINGS CLICK PRINTERS 2. The shared print driver is the printer icon that displays a hand. Write down the shared driver name. WRITE DOWN THE SHARED DRIVER NAME Class Activity: Finding a shared printer and print driver in Windows for Workgroups 1. From Reservations Manager, click File, then Print Setup. CLICK FILE CLICK PRINT SETUP 2. Click Network. The Connect Network Printer box displays. CLICK NETWORK 3. Locate the Show Shared Printers area. Double click each workstation until the shared printer name, located previously, displays in the Shared Printers On box. DOUBLE CLICK EACH WORKSTATION UNTIL THE SHARED PRINTER IS DISPLAYED The workstation address displays. The printer listed in the Shared Printers On box is the print driver for this printer. Network Printers and the Associated Print Drivers Page 8 01/00

17 WORLDSPAN Expert Program Lesson: Printer Hardware Below is a table listing the print drivers associated with the network printers. Printers Genicom Texas Instruments Microlaser and Microlaser+ Print Drivers IBM Proprinter III IBM Proprinter HP LaserJet Series II Determining the Operating System Enter <CTRL> + <ESC>. If a task list appears, the operating system is Windows for Workgroups. If the Start menu displays, Windows 95 is the operating system. Class Activity: Rebooting the Fileserver/Gateway Windows At the Fileserver/Gateway, click Start and select Run. CLICK START CLICK RUN 2. In the Run box, type WSCLOSE and click OK to close all open applications. 3. Click Start and select Shut Down. TYPE WSCLOSE CLICK OK CLICK START SELECT SHUT DOWN 4. Shut down the computer when It s now safe to turn off your computer message displays. TURN OFF COMPUTER 01/00 Page 9

18 Lesson: Printer Hardware WORLDSPAN Expert Program 5. After 15 seconds, turn the computer on. The workstation powers up and all Worldspan applications reopen. Closing HPM TURN ON COMPUTER If Windows for Workgroups is the operating system, press <CTRL> + <ESC> to close the host print manager and access the Task List box. If Windows 95 is the operating system, press <CTRL> + <ALT> + <DELETE> to open the Task List box. Class Activity: Host Print Manager 1. Highlight HOST Print Manager and click End Task. 2. Click OK on the About Host Print Manager box. HIGHLIGHT HOST PRINT MANAGER CLICK END TASK CLICK OK 3. Click Yes from the Host Print Manager box to close Host Print Manager. CLICK YES 4. To reopen Host Print Manager, click File and select Run, from Program Manager if Windows for Workgroups is the operating system. CLICK FILE CLICK RUN 5. If Windows 95 is the operating system, click Start and select Run. CLICK START CLICK RUN Page 10 01/00

19 WORLDSPAN Expert Program Lesson: Printer Hardware 6. Type HPM on the Run line and click OK. Wait 20 seconds and restart the printer Queue(s). TYPE HPM CLICK OK RESTART PRINTER QUEUE If closing and re-opening HPM does not start the queue, reboot the Fileserver/Gateway. Rebooting Fileserver/Gateway - Windows for Workgroups to reboot the Fileserver/Gateway using Windows for Workgroups. Class Activity: Rebooting the Fileserver/Gateway 1. At the Fileserver/Gateway, access Program Manager and click File. CLICK FILE 2. Click Run from the drop down menu. CLICK RUN 3. Type WSCLOSE and click OK on the command line. This closes all open Worldspan applications. 4. From Program Manager, click File. TYPE WSCLOSE CLICK OK CLICK FILE 01/00 Page 11

20 Lesson: Printer Hardware WORLDSPAN Expert Program 5. Click Exit Windows from the drop down menu. CLICK EXIT WINDOWS 6. A message box displays, This will end your windows sessions. Click OK. CLICK OK 7. When C:\ appears on the screen, turn the computer off. TURN THE COMPUTER OFF Check all cable connections to ensure everything is plugged in securely. 8. After 15 seconds, turn the computer on. The computer powers up and all Worldspan applications reopen. Finding a Host Computer Address TURN COMPUTER ON Finding a host computer address on a workstation. The computer address is necessary if the Technical Support Center (TSC) needs to be called because you are experiencing a computer problem. Sine BSI$1234PM/GS Page 12 01/00

21 WORLDSPAN Expert Program Lesson: Printer Hardware Class Activity: Displaying a set address Enter KGB in Reservations Manager. KGB Response: KGB AREA A DUTY CODE SU USER TC COMPANY 1P ADDR CMO GMT IS 1849 IATA ONLINE APPLICATION NAME IS WSPN The CRT address is located on the second line following ADDR. It is six characters; alpha and/or numerics. Finding a Workstation Address Using Inspector Discuss steps to find a workstation address using Inspector. Class Activity: Use Inspector to find a workstation address for Windows for Workgroups 1. From Program Manager, click Window on the menu bar. CLICK WINDOW 2. Click Worldspan for Windows from the drop down menu. CLICK WORLDSPAN FOR WINDOWS 3. Double click Inspector. The workstation address is listed in the Computer Name box. DOUBLE CLICK INSPECTOR 01/00 Page 13

22 Lesson: Printer Hardware WORLDSPAN Expert Program Class Activity: Use Inspector to find a workstation address for Windows 95 Click Start, select Programs, Worldspan for Windows, and click Inspector. The workstation address is listed in the Computer Name box. CLICK START SELECT PROGRAMS SELECT WORLDSPAN FOR WINDOWS, CLICK INSPECTOR Review/Practice Complete the printer hardware review exercises in the student workbook. Page 14 01/00

23 WORLDSPAN Expert Program Lesson: Printer Training Lesson: PRINTER TRAINING Time: 5:00 General Description Objectives This course familiarizes the Worldspan Expert on Worldspan printers including the basic workings of the Texas Instruments 810, 885, 895, 2000, 1600 printers, and the Unimark Mark 1 Sprite printer. Several other printers can be covered if needed, such as the TI830/835, Genicom 930/935 and the Data Max 2500/5000. Wherever possible, demonstrations should be performed on the printers. At the end of the lesson, you will be able to Troubleshoot printer problems Run a self test to ensure the printer is operational Default printer settings Load stock List the differences between serial and parallel printers Print configuration and status reports and explain their meaning Reset STP codes Use the Help files in Reservations Manager 01/00 Page 15

24 Lesson: Printer Training WORLDSPAN Expert Program Topics Covered These topics are covered: Texas Instruments 810 Change Form Length Change Ribbon Change Switch Settings Load Stock Self Test (Barber Pole Test) Common Problems Texas Instruments 885 Adjust Top of Form (Burst Position) Adjust First Print Line Printhead Adjust Printhead Gap Alignment Test Change Font Change Ribbon Default Settings Load Stock Print Configuration Report Change Configuration Codes Print Features Dial Print Error Codes Print Test Coupon Self Test (Barber Pole Test) Reset STP Codes Reset Coupon Counter Cleaning the Burster Groove Troubleshoot Coupon Jams Troubleshoot Print Quality Texas Instruments 895 Adjust Top of Form (Burst Position) Adjust First Print Line Printhead Adjust Printhead Gap Alignment Test Page 16 01/00

25 WORLDSPAN Expert Program Lesson: Printer Training Change Font Change Ribbon Default Settings Load Stock Print Configuration Report Print Features Dial Print Error Codes Print Test Coupon Reset STP Codes Reset Coupon Counter Self Test (Barber Pole Test) Cleaning the Burster Groove Troubleshoot Coupon Jams Troubleshoot Print Quality Stacker II Capacities Texas Instruments ATB2000 Front Control Panel Printer Port Layout Adjust Print Alignment Adjust Stock Counters Change Developer Kit Change Fuser Kit Change OPC Kit Cleaning Corona Wires Change Output Bin Location Change Stock Type Load Coupon Stock Forcing Stock to Feed from a Specific Bin Multiple Key Sequences Disabling Auto Line Feed on Carriage Return Print Alignment Test Coupon Print Status Report Stop a Reprocess Coupon Bin Capacities Coupon Jams Error Code List Printers Equipped with IMP Change the Time Change the Touch Tone Code Dial Now Operation Additional Troubleshooting Procedures Menu Tree 01/00 Page 17

26 Lesson: Printer Training WORLDSPAN Expert Program Texas Instruments ATB1600 Adjusting the Image Intensity Adjusting the Print Alignment Adjusting the Stock Counters Changing the Bin Configuration - Pocket LLI and Divider Cards Changing the Output Bin Location Changing the Stock Type Cleaning the Printhead Correcting Jams Change the Time Disabling Auto Line Feed on Carriage Return Forcing Stock to Feed from a Specific Bin Stop a Reprocess Load Coupon Stock Dial Now Operation Performing a Printhead Test Print Status Report Print Alignment Test Coupon Print Error Log using Multiple Key Sequences Touch Tone Code Changing the Touch Tone Code Additional Troubleshooting Procedures Unimark Mark 1 Sprite Cables and Control Pads Adjusting the Burst Position Adjusting the Contrast Adjusting the Left Margin Adjusting the Top Margin Changing Bin Configurations Clearing Ticket Stock Jams Loading Stock Print a Configuration Report Defaulting the Printer Use a Cleaning Card Additional Troubleshooting Procedures Texas Instruments 830/835 Printer Cables and Control Pads Control Panel Operation Default Settings Enabling the Tear Off Feature Page 18 01/00

27 WORLDSPAN Expert Program Lesson: Printer Training Loading Stock Printing a Configuration Report Removing/Installing Ribbon Cartridge Self Test (Barber Pole Test) Constant Alarm Condition Genicom 930/935 Cables and Control Pads Indicator Lights and Control Panel Keys Adjusting the Printhead Gap Changing the Emulation Clearing Paper Jams Installing/Replacing the Ribbon Cartridge Loading Stock Self Test (Barber Pole Test) Printing the Configuration Report Forms Tear-Off Feature Setting the Top of Form (TOF) Resetting Top of Form Temporarily Change the Print Start Position Additional Troubleshooting Procedures Datamax 2500 Control Panel Descriptions Cleaning the Printhead Change (Install) Ribbon Print Status Report Remove Void Documents Dip Switch Settings WORLD STP Settings Datamax 5000 Change Bin Stock Change Line Feed/Carriage Return Print Status Report Additional Troubleshooting Procedures for STP Locations 01/00 Page 19

28 Lesson: Printer Training TI810 WORLDSPAN Expert Program Texas Instruments 810 Discuss the control panel of the Texas Instruments 810 printer, including the buttons and their functionality. Discuss troubleshooting procedures using Reservations Manager Help pages. Change Form Length There are two types of form length; pre-programmed and programmable. The 8 LPI LED should always be off as Worldspan does not use the 8 LPI. Class Activity: Programmable Form Length 1. Click Help from Reservations Manager. CLICK HELP 2. Click Contents from the drop down menu. CLICK CONTENTS 3. Move your mouse to Printers and click TI Click Change Form Length. MOVE MOUSE TO PRINTERS CLICK TI810 CLICK CHANGE FORM LENGTH 5. Click Programmable Form Length and review the steps for programmable form length. CLICK PROGRAMMABLE FORM LENGTH Page 20 01/00

29 WORLDSPAN Expert Program Lesson: Printer Training TI810 Description 1. Align the form correctly in the printer 2. Press ONLINE (the LED extinguishes) 3. Press TEST/VFC (the LED glows) 4. Press FORM ALIGN DOWN once 5. Press FORM FEED once 6. Press LINE FEED based on the following: Form Length/Number of Presses: 7" 42 11" 66 14" Press FORM FEED once 8. Press STORE (if the printer is equipped with one) 9. Press NORMAL (the LED glows) 10. Press ONLINE (the LED glows) 11. Press FORM FEED to test. Class Activity: Pre-Programmed Form Length 1. Click Back from the Change Programmable Form Length screen. CLICK BACK 2. Click Pre-Programmed Form Lengths and review the steps for preprogrammed form length. CLICK PRE-PROGRAMMED FORM LENGTHS 01/00 Page 21

30 Lesson: Printer Training TI810 WORLDSPAN Expert Program Description 1. Align the form correctly in the printer 2. Place the FORM LENGTH dial position to the form length being used 3. Power save the printer (turn off and on) 4. Perform a test by pressing FORM FEED Change Ribbon Discuss the steps to change the printer ribbon. Instructions are located on the underside of the top cover of the printer. Class Activity: Changing the Ribbon 1. Click Back twice from Change Pre-Programmed Form Length. CLICK BACK CLICK BACK 2. Click Change Ribbon and review the steps to change the printer ribbon. CLICK CHANGE RIBBON Page 22 01/00

31 WORLDSPAN Expert Program Lesson: Printer Training TI810 Description 1. Ensure the printer is off-line. If necessary, press ONLINE once to place the printer off-line. 2. Open the top cover to expose the area where the ribbon is located. 3. Note the current position of the printhead adjust lever so the printhead can be returned easily to the correct position once the new ribbon is installed. 4. Using the printhead adjust lever, move the printhead away from the platen by adjusting the lever toward the front of the printer. 5. Remove the old ribbon. 6. Place the fresh ribbon spools on the spool hubs and feed the ribbon along the ribbon path. 7. Ensure the ribbon reversing eyelet, located close to the empty spool, is between the empty spool and the ribbon reversing arm. 8. Turn the ribbon spool hubs to remove slack from the ribbon. 9. Return the printhead adjust lever to its original position. 10. Close the top cover. 11. Place the printer online by pressing ONLINE. If a new ribbon needs to be ordered, click on Ordering a new ribbon. Texas Instruments phone number and the printer ribbon consumable parts number are located on this reference page. Change Switch Settings Switch Settings, sometimes referred to as Pencil or Dip Switch Settings, control the printer's operation. These switches are located on the printer's control panel. To change the switches, use an unfolded paper clip, pencil, or 01/00 Page 23

32 Lesson: Printer Training TI810 WORLDSPAN Expert Program pen to push the switch on or off. The printer will not operate properly if the switch settings are incorrect. Class Activity: Change Switch Settings Load Stock 1. Click Back from Change Ribbon. CLICK BACK 2. Click Change Switch Settings and review the switches, positions, and descriptions. CLICK CHANGE SWITCH SETTINGS Additional switch settings can be applied to baud rate, parity, automatic line feed override, and automatic perforation skip override. Discuss the steps to load stock. It may be necessary to press RESET to clear the PAPER OUT LED. Class Activity: Loading Stock 1. Click Back from Switch (Dip Switch) Settings Overview. CLICK BACK 2. Click Load Stock and demonstrate steps on the printer. CLICK LOAD STOCK Page 24 01/00

33 WORLDSPAN Expert Program Lesson: Printer Training TI810 Description 1. Open the top cover. 2. Note the current position of the printhead adjust lever so the printhead can be returned easily to the correct position once the new stock is installed. 3. Using the printhead adjust lever, move the printhead away from the platen by adjusting the lever toward the front of the printer. 4. Open the covers on both tractor feeds and remove any loaded stock. 5. Feed the new stock up from the bottom or through the paper chute in the rear of the printer. The stock should have the printing side (the side you can read once printed) toward the front of the printer. 6. Place the top of the stock in both tractor feeds. Ensure the holes in the paper margins are correctly engaged in the corresponding tractor feed pins, then close the covers on both tractor feeds. 7. If necessary, loosen the lock lever on the right tractor feed and adjust the right tractor to accommodate the new stock. 8. Return the printhead adjust lever to the original position. 9. Close the top cover. 10. Place the printer online by pressing ONLINE. Self Test (Barber Pole Test) A self test is run to ensure the printer is operational and all characters are printing. 01/00 Page 25

34 Lesson: Printer Training TI810 WORLDSPAN Expert Program Class Activity: Self Test 1. Click Back from Load Stock. CLICK BACK 2. Click Self Test and review the steps to complete the self test. CLICK SELF TEST Description 1. Place the NORMAL/TEST/VFC switch in the TEST position, or press TEST/VFC (if the printer is equipped with this button). 2. Press ONLINE to begin the test. 3. Press ONLINE again to end the test. 4. Place the NORMAL/TEST/VFC switch in the NORMAL position, or press NORMAL (if the printer is equipped with this button). Common Problems Some common problems encountered with the TI810 are vertical stock alignment, characters printing on one line, lines are double spaced, margins, and paper out/error light illuminated. Class Activity: Common Problems 1. Click Back from Self Test. CLICK BACK Page 26 01/00

35 WORLDSPAN Expert Program Lesson: Printer Training TI Click Common Problems under Information and Reference, and review the solutions to problems encountered with the TI810. CLICK COMMON PROBLEMS Problem Vertical Stock Alignment - form feeds correctly but the vertical alignment is off. Characters print on one line - and the stock is not advancing. Lines are double spaced - print is double spacing. Margins - the printhead is slamming to the right, or the printer keeps losing the left margin. Paper Out/Error Light Illuminated - the ERROR or PAPER OUT LED is lit and nothing is printing. Solution LPI spacing can be set to 8 instead of 6. Check the 8 LPI LED. If it is illuminated, press 8 LPI to turn it off. Set Pencil Switch 6 to the OFF (disabled) position. Set Pencil Switch 6 to the ON (enabled) position. Power saving the printer may clear the problem temporarily. However, it is best to have a technician repair the printer. Reload the stock or check for a jam and press RESET. If any of the procedures discussed in this topic cannot be resolved, contact the Worldspan Technical Support Center. Review/Practice Complete the TI810 printer training review exercises in the student workbook. 01/00 Page 27

36 Lesson: Printer Training TI885 WORLDSPAN Expert Program Texas Instruments 885 The Texas Instruments 885 printer can be used as a ticket printer for ATB stock or TAT stock. It is most often used as an itinerary/hardcopy printer. Adjust Top of Form (Burst Position) If the printer is configured as a ticket printer, the burst position is where the printer cuts the ticket. If the printer is configured as an itinerary printer, the tear off position is where the itinerary tears on the perforation. Class Activity: Adjust Top of Form 1. Click Contents from Reservations Manager Help and select printers. Click TI885. CLICK CONTENTS SELECT PRINTERS CLICK TI Click Adjust Top of Form and review the steps for adjusting the burst and tear off positions. CLICK ADJUST TOP OF FORM Description 1. Press Command 2. Press Form Feed once 3. Adjust the stock as necessary using Form Align Up or Form Align Down 4. Press Form Feed once 5. Press Normal Page 28 01/00

37 WORLDSPAN Expert Program Lesson: Printer Training TI885 Description 6. Press Command 7. Press Normal 8. Press Test to verify the alignment Adjust First Print Line The burst position must be correct before adjusting the print line. The printer can be online or off-line when this procedure is performed. Class Activity: Adjusting the first print line 1. Click Back from Adjust Top of Form. CLICK BACK 2. Click Adjust First Print Line and review the steps to adjust the first print line. CLICK ADJUST FIRST PRINT LINE Description 1. Press Command 2. Press Tear Off once 3. Adjust the stock as necessary using the Form Align Up or Form Align Down buttons. (e.g. 18 presses = 1 character, 24 presses = 1 line) 4. Press Tear Off 5. Press Normal 01/00 Page 29

38 Lesson: Printer Training TI885 WORLDSPAN Expert Program Description 6. Press Command 7. Press Normal 8. Press Test to verify the alignment Printhead Discuss and show the different areas of the printhead. The printhead gap is controlled by the knob located on the left side of the printer. Printhead Knob Description L Load Stock T TAT tickets and 4-6 part itinerary/invoice M Two to three part itinerary/invoice S ATB tickets and single part itinerary/invoice Class Activity: Adjust Printhead Gap 1. Click Back from Adjust First Print Line. CLICK BACK 2. Click Adjust Printhead Gap. CLICK ADJUST PRINTHEAD GAP Page 30 01/00

39 WORLDSPAN Expert Program Lesson: Printer Training TI885 Adjust Printhead Gap The printhead gap can be increased or decreased, depending on the situation. Adjusting the printhead gap Decreasing the gap Increasing the gap Description Turn the dial counterclockwise with the top edge of the knob pointing toward the rear of the printer The print becomes darker and provides less space for the stock to pass Can cause jamming Turn the dial clockwise with the top edge of the knob pointing toward the front of the printer The print becomes lighter and provides more space for the stock to pass Can alleviate jamming Alignment Test There are two methods to test the printer for alignment; one for ATB and one for itineraries or hardcopies. 01/00 Page 31

40 Lesson: Printer Training TI885 WORLDSPAN Expert Program Class Activity: Alignment Test 1. Click Back from Adjust Printhead Gap. CLICK BACK 2. Click Alignment Test and review methods to test printer alignment. CLICK ALIGNMENT TEST Method 1 (ATB) Press Online to place the printer off-line Press Accept to produce an alignment test Press Online to place the printer online Method 2 (Itinerary/Hardcopy) Send a test document to the printer Change Font This procedure changes the font from draft to enhanced. Class Activity: Changing the Font 1. Click Back from Alignment Test. CLICK BACK 2. Click Change Font and review the steps for changing the font. CLICK CHANGE FONT Page 32 01/00

41 WORLDSPAN Expert Program Lesson: Printer Training TI885 Description 1. Press Command 2. Press Menu 3. Press Change twice 4. Press Accept 5. Press Normal Change Ribbon Ensure the ribbon reversing eyelet is wound onto the ribbon spool. If the eyelet is in the ribbon path, the ribbon fails to reverse and the eyelet can jam at the printhead. Class Activity: Changing the Ribbon 1. Click Back from Change Font. CLICK BACK 2. Click Change Ribbon and review the steps for changing the ribbon. CLICK CHANGE RIBBON Description 1. Ensure the printer is powered off or is off-line. 2. Remove the stacker and the top lid of the printer. 3. Pull the tear off bar toward the front of the printer. Lift and rotate it toward the back of the printer to move it out of the ribbon path. 4. Lift the old ribbon spools off the hubs and out of the ribbon path and printhead ribbon guide. 01/00 Page 33

42 Lesson: Printer Training TI885 WORLDSPAN Expert Program Description 5. Remove the paper stock and increase the printhead gap to maximum. 6. Set the empty spool of the new ribbon on the right spool hub and rotate the spool counterclockwise until the ribbon reversing eyelet is wound onto the spool. 7. Pass the ribbon out and along the ribbon path. 8. Set the full ribbon spool on the left hub. 9. Ensure the ribbon is in front of the printhead nose and in the ribbon guide. Rotate the hubs to pull the ribbon tight. 10. Return the tear off bar to the locked position by rotating it toward the front of the printer and pulling it slightly forward. It will snap into place. You cannot lift it up without first pulling it toward the front of the printer to release it. 11. Reload the stock and return the printhead gap to the normal operating position. Default Settings Situations can arise from using the default settings on a printer. When default settings are used with a Worldspan printer, the codes default to predefined settings. If a printer is to be set up as a parallel printer, the printer needs to be reconfigured. This is discussed later in detail. Class Activity: Default Settings 1. Click Back from Change Ribbon. CLICK BACK Page 34 01/00

43 WORLDSPAN Expert Program Lesson: Printer Training TI Click Default Settings and review the steps to default all settings. CLICK DEFAULT SETTINGS Description 1. Place the print features dial in the host position 2. Press Menu + Accept + Change simultaneously (the printer emits a beep) 3. Return the print features dial to the original setting Class Activity: Default Burst Position Click Default Burst Position from Default all Settings and review the steps to default the burst position. CLICK DEFAULT BURST POSITION Description 1. Press Command 2. Press Form Feed twice 3. Press Normal 4 Test the printer for alignment 01/00 Page 35

44 Lesson: Printer Training TI885 WORLDSPAN Expert Program Class Activity: Default First Print Line Click Default First Print Line from Default Burst Position and review the steps to default the first print line. CLICK DEFAULT FIRST PRINT LINE Description 1. Press Command 2. Press Tear Off twice 3. Press Normal 4. Test the printer for alignment Class Activity: Disable Burster 1. Click Contents from Default First Print Line. CLICK CONTENTS 2. Click Disable Burster and review the steps to disable the burster. The printer can be online or off-line when this procedure is performed. CLICK DISABLE BURSTER Description 1. Press Command 2. Press Menu (some settings will print) 3. Press Accept (the configuration codes will print) 4. Press Change 5. Press Accept 13 times (until code 91 appears) Page 36 01/00

45 WORLDSPAN Expert Program Lesson: Printer Training TI885 Description 6. Press Change (code will indicate 91 off) 7. Press Accept 8. Press Normal 9. Press Command 10. Press Normal Class Activity: Disable Coupon Counter 1. Click Back from Disable Burster. CLICK BACK 2. Click Disable Coupon Counter and review the steps to disable the coupon counter. The printer can be online or off-line when this procedure is performed. CLICK DISABLE COUPON COUNTER Description 1. Press Command 2. Press Menu (some settings will print) 3. Press Accept (the configuration codes will print) 4. Press Change 5. Press Accept 14 times (until code 92 appears) 6. Press Change (code will indicate 92 off) 7. Press Accept 8. Press Normal 9. Press Command 10. Press Normal 01/00 Page 37

46 Lesson: Printer Training TI885 WORLDSPAN Expert Program Load Stock Discuss the steps to load ATB stock, non-atb stock, and itineraries with a header. Class Activity: Load Stock 1. Click Back from Disable Coupon Counter and click Load Stock. CLICK BACK CLICK LOAD STOCK 2. Click ATB Stock and review the steps for loading ATB stock. CLICK ATB STOCK Description 1. Power printer off 2. Pull stock down and out of lower tractors 3. Tear off the first coupon 4. Power printer on 5. Allow paper out alarm to beep 5 times 6. Adjust the printhead gap to maximum 7. Load stock in lower tractors (use 3 or 4 holes to position stock on tractors) 8. Press Online (Clear Error - the stock auto-loads) 9. Adjust the printhead gap to appropriate setting 10. Print the alignment test coupon and adjust burst or first print line if needed Page 38 01/00

47 WORLDSPAN Expert Program Lesson: Printer Training TI885 Class Activity: Non-ATB Stock 1. Click Back from ATB Stock. CLICK BACK 2. Click Non-ATB Stock and review the steps for loading non-atb stock. CLICK NON-ATB STOCK Description 1. Power printer off 2. Pull stock down and out of lower tractors 3. Tear off first piece of stock (always tear off header or trailer of stock) 4. Power printer on 5. Allow paper out alarm to beep 5 times 6. Adjust the printhead gap to maximum 7. Load the stock in lower tractors (use 3 or 4 holes to position stock) 8. Press Online (Clear Error - the stock auto-loads) 9. Adjust the printhead gap to appropriate setting 10. Print the alignment test coupon, and adjust burst or first print line if needed Class Activity: Itineraries (Header at Top) 1. Click Back from Non-ATB Stock. CLICK BACK 01/00 Page 39

48 Lesson: Printer Training TI885 WORLDSPAN Expert Program 2. Click Itineraries (Header at Top) and review the steps to load itineraries. CLICK ITINERARIES (HEADER AT TOP) This procedure does not work for all printers. The printer settings should be defaulted before proceeding. Description 1. Load the itineraries with the header attached 2. Press Command 3. Press Tear Off once 4. Adjust the stock using Form Align Up or Form Align Down until the perforation of the header strip aligns with the cutter groove 5. Press Tear Off once 6. Press Normal 7. Test the printer for alignment Print Configuration Report The configuration report prints the settings stored within the printers memory. Discuss the steps to print a configuration report and file it to use in the event the printer develops a problem. Reports are helpful if a change occurs in the configuration; thus a new report can be compared to the original report. Class Activity: Print Configuration Report 1. Click Back twice from Load Itineraries (with header at top). CLICK BACK TWICE Page 40 01/00

49 WORLDSPAN Expert Program Lesson: Printer Training TI Click Print Configuration Report and review the steps to Print the Configuration Report. CLICK PRINT CONFIGURATION REPORT The printer can be online or off-line when this procedure is performed. Description 1. Press Command 2. Press Menu 3. Press Accept 4. Press Normal Class Activity: Example of a Configuration Report Click example of the Configuration Report from Print Configuration Report. CLICK CONFIGURATION REPORT Response: FORM: PRTFEA=A; FONT=DRAFT; CPI=10; LPI=6 LM=001; RM=080; TM=002; BM=019; FM=019; PERFSKIP=OFF CNFG: B 01/00 Page 41

50 Lesson: Printer Training TI885 WORLDSPAN Expert Program Change Configuration Codes Discuss changing the configuration codes. Always print a configuration report before making any changes to the configuration codes. Class Activity: Changing configuration codes (demonstrate on printer) 1. Press Command. 2. Press Menu. Some settings will print. PRESS COMMAND PRESS MENU 3. Press Accept. The configuration codes will print. PRESS ACCEPT 4. Press Change. This signals the printer to change a code. PRESS CHANGE 5. Press Accept to accept the current code, and advance the code to examine or change. PRESS ACCEPT If a code needs to be changed, press Change to turn a code ON or OFF, then press Accept to accept the desired code. 6. Press Normal. PRESS NORMAL Page 42 01/00

51 WORLDSPAN Expert Program Lesson: Printer Training TI Press Command. PRESS COMMAND 8. Press Normal. This ensures the printer retains the configuration codes. PRESS NORMAL Print Features Dial Discuss the dial settings and how each setting works in conjunction with the configuration codes. If a printer is set up as a parallel printer, 14 must be turned off and 17 must be turned on. If a printer is installed at a dedicated agency, 85 must be turned on to control double spacing. If the printer is a dial-up, 85 must be off. Class Activity: Print Features Dial 1. Click Upper Control Panel Illustration from Print Configuration Report. CLICK UPPER CONTROL PANEL ILLUSTRATION 2. Click A under Print Features. Click each letter, A-F, and review. CLICK A CLICK B CLICK C The below chart can also be found in the student workbook. 01/00 Page 43

52 Lesson: Printer Training TI885 WORLDSPAN Expert Program Setting A B C D E F Explanation 3.25" Cardboard Type ATB Stock. (burster enabled) *14, 28, 32, 41, 81, 84, *85, 86, 91, 92, 97, 9B 7" (TAT) Transitional Ticket Stock *14, 28, 32, 41, 81, 84, *85, 86, 9B 3.5" Boarding Pass Stock. (burster enabled) *14, 28, 32, 41, 81, 84, *85, 91, 92, 9B 11" Invoice/Hardcopy *14, 28, 32, 41, 81, 84, *85, 9B 14" Invoice/Hardcopy *14, 28, 32, 41, 81, 84, *85, 9B 12" Hardcopy *14, 28, 32, 41, 81, 84, *85, 9B Question/Answer Q: Why would you change a configuration code? A: All Worldspan printers have certain configurations associated to certain environments. If the printer is set up as a parallel printer, several configuration codes will need to be changed in order for the printer to print. Parallel printers will not operate properly using the Worldspan default configurations. Print Error Codes Discuss how to print an error report when an error code is received. The printer can be online or off-line when this procedure is performed. Class Activity: Print Error Codes 1. Click Back from Print Features Dial. CLICK BACK Page 44 01/00

53 WORLDSPAN Expert Program Lesson: Printer Training TI Click Print Error Codes and review the steps. CLICK PRINT ERROR CODES Description 1. Press Command 2. Press Test 3. Press Normal Print Test Coupon Printing a test coupon ensures the ticket prints and lines up properly. Class Activity: Print Test Coupon 1. Click Back from Print Error Codes. CLICK BACK 2. Click Print Test Coupon and review steps. CLICK PRINT TEST COUPON Description 1. Press Online to extinguish the online light 2. Open the control panel cover or remove the top lid 3. Press Accept to print the test coupon 4. Press Online to place the printer online 01/00 Page 45

54 Lesson: Printer Training TI885 WORLDSPAN Expert Program Self Test (Barber Pole Test) A self test can be run to ensure the printer is operational and all characters are printing. Class Activity: Barber Pole Test 1. Click Back from Print Test Coupon. CLICK BACK 2. Click Self Test and review the steps. CLICK SELF TEST Description 1. Press Online (the online light extinguishes) 2. Press Normal 3. Press Command 4. Press Test 5. Press Change (test begins) 6. Press Normal or Accept to end the test Reset STP Codes After defaulting the printer, STP codes may need to be reset. Resetting STP codes includes steps for the ATB Ticket Printer and the Parallel Itinerary Printer. The printer can be online or off-line for this procedure. Page 46 01/00

55 WORLDSPAN Expert Program Lesson: Printer Training TI885 Class Activity: Resetting STP Codes 1. Click Back from Self Test and click Reset STP Codes. CLICK BACK CLICK RESET STP CODES 2. Click ATB Ticket Printer and review the steps. CLICK ATB TICKET PRINTER Description 1. Press Command 2. Press Menu (some settings will print) 3. Press Accept (the configuration codes will print) 4. Press Change 5. Press Accept 7 times (until 85 displays) 6. Press Change (85 displays off) 7. Press Accept 7 times (until 92 displays) 8. Press Change (92 displays off) 9. Press Accept 10. Press Normal 11. Press Command 12. Press Normal Class Activity: Parallel Itinerary Printer 1. Click Back from ATB Ticket Printer. CLICK BACK 01/00 Page 47

56 Lesson: Printer Training TI885 WORLDSPAN Expert Program 2. Click Parallel Itinerary Printer and review the steps. CLICK PARALLEL ITINERARY PRINTER Description 1. Press Command 2. Press Menu (some settings will print) 3. Press Accept (the configuration codes will print) 4. Press Change 4 times (until 17 displays) 5. Press Accept 7 times (until 85 displays) 6. Press Change (85 displays off) 7. Press Accept 8. Press Normal 9. Press Command 10. Press Normal Reset Coupon Counter The TI885 printer stops cutting coupons after approximately 55 coupons have been printed. Before it stops cutting, the printer intermittently beeps as a warning. The coupons must be removed from the stacker tray. Press Reset Count to continue cutting coupons. Class Activity: Reset Coupon Counter 1. Click Back twice from Parallel Itinerary Printer. CLICK BACK TWICE Page 48 01/00

57 WORLDSPAN Expert Program Lesson: Printer Training TI Click Reset Coupon Counter and review steps to reset the coupon counter. CLICK RESET COUPON COUNTER Description 1. Press Line Feed while the printer is online 2. The printer emits a confirmation beep indicating the counter has been reset 3. Press Accept to print the test coupon Not all printers have a Line Feed button. It can also be labeled Reset Count. Cleaning the Burster Groove The burster groove becomes full of small pieces of paper after cutting multiple tickets and can eventually cause the printer to jam. The burster groove needs to be cleaned occasionally using the burster groove cleaning tool supplied with the printer. If the tool cannot be located, a nail file (or something similar) works. The burster groove is where the ticket cutting wheel travels while cutting through the ticket perforation. It can be located by turning off the printer, removing the Stacker, and the top of the printer. Move the printhead to the far right. The cutter engages when you reach the right edge. As you move the printhead back to the left, the cutter can be viewed traveling in a small groove called the burster groove. Once the printhead reaches the left side, the burster disengages. 01/00 Page 49

58 Lesson: Printer Training TI885 WORLDSPAN Expert Program Class Activity: Burster Groove Obstructed 1. Click Back from Reset Coupon Counter and click Coupon (Paper) Jams under Information and Reference. CLICK BACK CLICK COUPON (PAPER) JAMS 2. Click Burster Groove Obstructed and review the steps for cleaning jams. Troubleshoot Coupon Jams CLICK BURSTER GROOVE OBSTRUCTED Besides cleaning the burster groove, there are other problems that can be encountered with the TI885. The following troubleshooting procedures can be located in Reservations Manager Help pages. Class Activity: Troubleshoot Coupon Jams Click Back from Burster Grove Obstructed and review each problem and its solution. CLICK BACK Problem Solution Printhead Gap too Close Increase or decrease the printhead gap. Page 50 01/00

59 WORLDSPAN Expert Program Lesson: Printer Training TI885 Problem Ribbon Reversing Eyelet in Printhead Path Stacker Incorrectly Seated Stock too Thick for Printer Stock is Tented Tractor Feeds are too Close Together Solution If the ribbon reversing eyelet is too thin and travels beyond the reversing arm causing jamming in the printhead area, place a staple over the eyelet to make it thicker. Reposition the eyelet on the correct side of the reversing arm. If the ribbon is installed with the eyelet on the wrong side of the reversing arm or with the ribbon completely out of the reversing arm, reposition the eyelet on the correct side of the reversing arm. If the coupons jam behind each other, come out at once, or are incorrectly stacked, ensure the top lid is correctly seated and flush, and the stacker is properly seated on the printer. The maximum thickness of forms is six sheets, the original (top sheet) plus 5 copies. Stock at the beginning of a new box or at the end of a box tend to jam. This is caused by the stock not unfolding at the perforation section as it enters the printer. If the tractor feeds are too close together, paper feeds improperly through the paper path and causes jamming. If this occurs, adjust the right tractor feed by releasing the locking lever and sliding the tractor to the right. If the tractor does not slide easily, help the tractor along by moving the top part with one hand and the bottom part with the other. 01/00 Page 51