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1 Lesson: Worldspan Go! V4.x Printer Operations Total Time: Content: Question/answer: Lesson Description: This lesson is designed to teach how to install host print manager and control host printing via the Internet access including setting up printers, starting and stopping the printer queue, and viewing the printer status for Worldspan Go! version 4.x. Author: Pat Garstad SME: Michelle Lowen, Kyle Kingery Approved: Master PNRs: None needed Instructors notes: Application sharing, log (live) into Go! Res (For purposes of review, you can use the logon of PQ2pgarstad1, password: pewter) 5/12/2004 1:22 PM Page 1

2 Worldspan Go! Printer Operations PowerPoint - 1 Welcome To Worldspan Go! v4.x Printer Operations PowerPoint - 2 Objectives At the end of this lesson, you will be able to: Install Host Print Manager Configure printers to the host workstation Display and add CRT addresses to document distribution templates (4G#MK, 4G#ML, 4G#ME) View printer queue status Start and Stop printer queues Locate the online User s Reference Guide Printer set up requires certain tasks for use in Go! Res. Printers can be configured for tickets, electronic tickets, boarding passes, itinerary/invoices, interface messages, and hard copies. Each workstation might need to be configured in Go! Res prior to printing documents. Let s begin by installing Host Print Manager on this CRT. Page 2 1:22 PM 5/12/2004

3 Application Sharing 1. Log into Go! Res. 5/12/2004 1:22 PM Page 3

4 Worldspan Go! Printer Operations 2. To access Host Print Manager, click Tools on the Navigation Bar. The Tools window opens with Host Print Manager Configuration as an available link. 3. Click Host Print Manager Configuration. Page 4 1:22 PM 5/12/2004

5 The Host Print Manager Installation displays to advise Host Print Manager is not yet installed. You must respond Yes to begin the installation. 4. Click Yes and then click Continue. 5/12/2004 1:22 PM Page 5

6 Worldspan Go! Printer Operations The Host Print Manager Configuration displays with the list of printers installed for your location. This list includes the customer number at the top, and a list of printer addresses. The globe indicates this is an agency environment, the box with the plus indicates additional information is available for this printer, and the small circle with the line through it indicates that this printer is not yet configured. Page 6 1:22 PM 5/12/2004

7 Note: All addresses change with the installation of Go! Res v4.x, including the interface address. As the installation is done, the accounting department must be advised of the new address or messages continue to process into the queue of the previous address. 5. Click the plus to the left of the first printer address. 5/12/2004 1:22 PM Page 7

8 Worldspan Go! Printer Operations The printer information displays advising this is an ATB printer and the first Device information screen displays. Depending on how the information is labeled at installation, the printer could either list the printer type (ATB, TI885, ATB1600) or the printer function (itinerary, hardcopy). 6. Click Configure. Page 8 1:22 PM 5/12/2004

9 The device information screen displays for the ATB printer. This screen includes port selections, configuration settings and description. Most printers remain serial ports (we ll mention an exception in a minute). Also, be aware of the port number when configuring the printers. Be sure the port number indicated is the same port being used for the printer. The description is the type of printer and where it is located. To change the option, simply use the dropdown menu. Note: USB is not a port selection option. Serial and parallel ports are the only options. Assume Com1 is the correct port for this example. 7. Assume this is a Genicom 1600 printer. Use the dropdown menu to change this printer to Genicom 1600, then click Save. 5/12/2004 1:22 PM Page 9

10 Worldspan Go! Printer Operations The device screen saves and, if needed, the Deconfigure button activates. Once a printer is configured, a small yellow box appears indicating this is the current printer workstation. It is good practice to verify this screen before moving on to the next printer. 8. Click the box to open printer FDE102. Page 10 1:22 PM 5/12/2004

11 The display indicates this is the itinerary printer. 9. Click Configure. 5/12/2004 1:22 PM Page 11

12 Worldspan Go! Printer Operations Device information is selected similarly for most document printers. Verify the correct port number and type of printer as you save each selection. 10. Use the dropdown menus to select COM2 for the port number and TI885 for the printer, and then click Save. Page 12 1:22 PM 5/12/2004

13 11. Display the additional information for the third printer (FDE103). 5/12/2004 1:22 PM Page 13

14 Worldspan Go! Printer Operations Printer 3 is the hardcopy printer. 12. Click Configure. Page 14 1:22 PM 5/12/2004

15 The hardcopy printer requires a different port selection. It is a parallel port printer. 13. Click Parallel for the port selection, use the dropdown menu to select LPT1 (if applicable) for the port number, select 885 as the printer, and then click Save. 5/12/2004 1:22 PM Page 15

16 Worldspan Go! Printer Operations 14. Display the additional printer information for printer FDE104. Page 16 1:22 PM 5/12/2004

17 For offices using back office accounting systems, this is the interface address. If the controlling workstation for TAIR messages is located in another office, you need not do anything with this configuration. It should be done at the host location for interface processing. The output folder is found on the hard drive of the host CRT. 15. Modify the output folder address to read c:\wspan\hpm\output, and then click Save. 5/12/2004 1:22 PM Page 17

18 Worldspan Go! Printer Operations Next let s look at FASTCLIP. For class example, assume all users connect to a network FastClip address. Instructor you might want to ask students if they use FastClip. If not including, skip to Templates on page Click the box to open information for address FDE106, and then click Configure. Page 18 1:22 PM 5/12/2004

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20 Worldspan Go! Printer Operations 17. Change the configuration settings if necessary. For our example and as a rule the Output Folder should read: C:\WSPAN\Hostprt. Select Office for Description, and then click Save. The Description field is used for troubleshooting. If this Fastclip address is used in an office environment, choose Office. If it is used with only one PC, choose Remote Site. Page 20 1:22 PM 5/12/2004

21 18. Save and Exit. Please note It is important to remember that any print server/workstation with Host Printers attached must remain operational during normal business hours while documents are issued. If the print server/workstation is not operational (turned on), the printer will not function. Also verify that the Host Print module is operating (a small icon screen). appears in the bar at the bottom of your Now, let s enable other PCs to use the same FastClip address. 5/12/2004 1:22 PM Page 21

22 Worldspan Go! Printer Operations 19. Open Windows Explorer and find the Hostprt folder. (This should be located on C:\WSPAN\HOSTPRT or C:\WSPAN\GORES\HOSTPRT.) 20. Right click on this folder and click Sharing or Sharing and Security. Page 22 1:22 PM 5/12/2004

23 21. Click Share this folder and click permission. 5/12/2004 1:22 PM Page 23

24 Worldspan Go! Printer Operations 22. Under Security tab, assure the Allow column has all checks. Click OK. Page 24 1:22 PM 5/12/2004

25 The Hostprt folder now has a hand under it indicating it is shared. Now, let s run the FastClip Setup Script. 23. Create a FastClip folder on the PC C: drive. Open Windows Explorer Highlight C:\ Click File, New, Folder. Rename the folder to FastClip 5/12/2004 1:22 PM Page 25

26 Worldspan Go! Printer Operations 24. Open Go! Res Access the Script index or My Scripts. Click the Utilities tab and run the FastClip Setup Script (Z4ZP.CSL) Page 26 1:22 PM 5/12/2004

27 For this example, we are operating on a dedicated network environment. 25. Click Yes 5/12/2004 1:22 PM Page 27

28 Worldspan Go! Printer Operations The FastClip Setup box displays. This box verifies the previously set FastClip address and allows the choice of using the default path for the document folder or a customized path for multiple server configurations. 26. Choose No to the Bit MAPI option, verify the FastClip Address, click Default and leave path blank. Click OK. Page 28 1:22 PM 5/12/2004

29 The final box appears advising the FastClip file is created. 27. Click OK. 5/12/2004 1:22 PM Page 29

30 Worldspan Go! Printer Operations Let s test the FastClip file. 28. With the PNR displayed, click FastClip. Page 30 1:22 PM 5/12/2004

31 The Default Settings box displays providing options for the type of document, adding ticket numbers and verifying the path for the file. 29. Choose Invoice as the type of document for the file and click OK. 5/12/2004 1:22 PM Page 31

32 Worldspan Go! Printer Operations The Document Production Options box appears. This box verifies the record locator of the PNR and allows the option to add EZ options to the document. Notice the default options included from the Agency Information Record (A.I.R.) table. For our example, we will leave the options from the A.I.R. 30. Click OK. Page 32 1:22 PM 5/12/2004

33 A quick screen displays advising the file is created. When the file is complete, the Record Locator appears with a tab stop to the PNR. Let s verify the file has been sent to the FastClip folder. Instructor Open Windows Explorer. 31. To verify the file access c:\fastclip. 5/12/2004 1:22 PM Page 33

34 Worldspan Go! Printer Operations 32. Locate the file in the folder and double click the file to view it. Page 34 1:22 PM 5/12/2004

35 The file copy of the invoice displays. Once the FastClip file is created and run the first time, only two screens appear when using FastClip: 1. The Default Settings box allowing you to choose the type of document run and change the path if needed 2. The Document Production option. This box allows you to add EZ options to the document. Templates When the printer configuration is complete, templates must be completed to allow CRT S to send document requests for any host documents. Host documents refers to paper tickets, electronic tickets (agent/auditor coupons), itinerary/invoices, and hardcopy information, generated to the printer from an input made in the Worldspan mainframe. Look at the types of printers used and how they are used. PowerPoint - 3 Printer Type Dedicated Ticket Printer Message Printer (or Itinerary/Invoice) Multi-Function Printer Explanation Issues tickets and boarding passes Issues itineraries/invoices, hardcopy messages, or dedicated boarding passes (4A) Issues tickets, itineraries/invoices, hardcopy messages, and boarding passes 5/12/2004 1:22 PM Page 35

36 Worldspan Go! Printer Operations The following templates distribute documents and should be updated. PowerPoint - 4 Templates to be modified for printer associations. Template Name Non-split document distribution template Itinerary/Invoice document distribution template Electronic Ticket document distribution template Entry 4G#MK 4G#ML 4G#ME You must have an FA duty code, which is a supervisor or manager level, in order to access these templates. Let s begin with the printer association template for Tickets. Application Sharing Instructor Before displaying the first distribution template, be sure to sign in to an area with an FA duty code. (For purposes of review or example, use BSIA0031P1/FA for the template distribution- if you have used logon PQ2pgarstad1) 1. Enter KGB to determine your CRT address. Page 36 1:22 PM 5/12/2004

37 The CRT address for this workstation is FDE112. You should make a note of that CRT address. If you are the one completing templates for the office, the same entry displays the CRT address for each person in the office. It s a good idea to have all addresses before completing the distribution templates. Worldspan Go! opens to a default split res screen. For easier view, let s open a full screen. 5/12/2004 1:22 PM Page 37

38 Worldspan Go! Printer Operations 2. Click the Full Window Layout button to open one large Res window. Page 38 1:22 PM 5/12/2004

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40 Worldspan Go! Printer Operations 3. Enter 4G#MK to display the Tickets template. Here is the printer association template for Ticket printing. The first step in modifying all printer association templates is to ensure the status bar on the bottom of the screen indicates OVR (overtype). The overtype mode allows you to type over information in the template without adding additional spaces. If additional spaces are added to the template, an error appears when the template is submitted. Delete any unwanted characters by using the space bar. Do not use the delete key within a template. It removes spaces, which can cause an error when the template is submitted. Page 40 1:22 PM 5/12/2004

41 The template displays the printer address (PTR), IATA and CRT addresses. If you are converting from Go! Res version 3.x, the dial-in printer address and the pseudo address still display until removed. It is necessary to update the template with newly assigned CRT and printer addresses. Assume the ticket type (TF) remains the same (H1), the ticket printer address is FDE101, and IATA remains For our example, we will add just one CRT address, FDE Begin on the first blank line and update the following information. Move between fields using the <TAB> key. TF H1 PTR FDE101 IATA CRT FDE112 When the information is complete, tab or click to the right of ENTER HERE WHEN COMPLETE, and then press <Enter>. (If needed, type over the last CRT address listed to add the new address to the list). 5/12/2004 1:22 PM Page 41

42 Worldspan Go! Printer Operations The information stores and the response UPDATE COMPLETE indicates the entry is accepted. Let s update the printer association for Itineraries. 5. Enter 4G#ML to display the Itinerary template. Then move down to the first available blank address line. Page 42 1:22 PM 5/12/2004

43 The printer association template displays. It currently shows any CRT addresses that are associated with the printer. The newly assigned addresses must be added. If Pocket Itineraries and Divider Cards are used, they are included in this distribution mask, but directed to the ticket printer. 6. For this template, complete the OPT, PTR, IATA and CRT fields beginning on the first available line. OPT - LN OPT - PD PTR FDE102 PTR FDE101 IATA IATA CRT FDE112 CRT FDE112 5/12/2004 1:22 PM Page 43

44 Worldspan Go! Printer Operations Tab or click to the right of ENTER HERE WHEN COMPLETE, then press <Enter>. The addresses store and, again, the response UPDATE COMPLETE indicates the entry is accepted. Verbal Questions 1. What is the last template to be updated? a. 4G#ME (Electronic tickets) Page 44 1:22 PM 5/12/2004

45 Let s review the coupon types for electronic tickets. PowerPoint - 5 Coupon Types to be updated for the Electronic Tickets template. The following type codes (coupon types) can appear in the Electronic Tickets template. Type Code AUD AGT CHG PAX REA Name Auditors Agent Charge Form Passenger Refund Exchange Authorization Application Sharing 7. Enter 4G#ME to display the Electronic Tickets template, and then move to the bottom of the display. 5/12/2004 1:22 PM Page 45

46 Worldspan Go! Printer Operations Here is the printer association template for Electronic Tickets. In this template, you should update CRT addresses for each document type indicated in the TYP column (TYP represents type). It is also good practice to verify the printer addresses for these coupons. In some cases the coupons are going to different printers (split documents). Verify this as you complete the template. For our class purposes, all coupons go to one printer. Page 46 1:22 PM 5/12/2004

47 8. Tab to each field and add the ticket type (TF), printer (PTR), IATA and CRT address for each coupon type Tab or click to the right of ENTER HERE WHEN COMPLETE, then press <Enter>. It might be easier to update each coupon type and verify the response UPDATE COMPLETE before moving to the next coupon. Continue the process for this template until all coupons are updated. (If all areas are full for the current association, type over the last address listed to add an additional address. There are 5 coupon types for electronic tickets.) 5/12/2004 1:22 PM Page 47

48 Worldspan Go! Printer Operations If there are any previous addresses for these coupon types, each new coupon type displays beneath the previous. Notice the new information for AUD displays directly below the old information. At this point it is advisable to move down and check each coupon type to insure the accuracy of the update. If you are a previous Worldspan Go! version 3 user, after a period of time warnings appear advising that cleanup needs to be done. To cleanup version 3 printer and CRT addresses, simply type DELETE over the old version printer address, tab to ENTER HERE WHEN COMPLETE and press <ENTER>. Next, let s look at starting and stopping the print queue and viewing the printer status. YSTP/TSTR and Printer Status Starting and stopping the flow of document requests is controlled by start and stop inputs. The capability to perform these functions is determined by printer/crt association. Any CRT associated to the distribution masks (4G#MK, 4G#ML and 4G#ME) can stop and start these printers. Once they are added to the template for these documents, they can perform the function. Since the hardcopy printer and interface address do not have templates, any applicable CRTs must be included in another display. This is called an associated printer (AP) display. Before you begin, it is important to verify the addresses for hardcopy and interface. To determine an address, the entry is JZXMSG DR XXXYY1P (where XXX=agency SID, and YY = routing code. RR Hardcopy and DT - Interface). Page 48 1:22 PM 5/12/2004

49 9. Determine the hardcopy printer address for SID I87. (JZXMSG DR I87RR1P) The address assigned to that routing displays. This verifies the hardcopy address is assigned. To verify the interface address, simply replace RR with DT in this entry. Assume you have checked the addresses for your SID and the hardcopy address is FDE103 and the interface address FDE104. The entry to check the associated printer display is: JZXMSG AP XXXXXX (XXXXXX = printer or interface address). 5/12/2004 1:22 PM Page 49

50 Worldspan Go! Printer Operations 10. Check the associated CRTs for hardcopy address FDE103. With Go! Res version 4.x, CRT addresses generally start with DAs Device Addresses) of 12 and higher. The first 4 addresses assigned to an agency should be automatically added to the associated printer display, but it is good practice to verify this. For this location, three addresses have capability to stop and start the hardcopy printer. If you have a large number of CRTs in your office, it is good practice to verify the CRTs assigned are the best for your location. If necessary, you can call the Help Desk and advise which CRTs are preferred. They can change the association for you. Page 50 1:22 PM 5/12/2004

51 Now, let s check the associated CRTs for the interface address. 11. Verify the printers associated to stop and start interface address FDE104. (JZXMSG AP FDE104) Again, the display verifies the same CRTs are associated and can be changed if necessary. Now, let s look at viewing the printer queue status and the stop and start entries. Look at the types of printer queues available. 5/12/2004 1:22 PM Page 51

52 Worldspan Go! Printer Operations PowerPoint - 6 Queues and Printer Types The following queues display in the printer status display Queue Number Printer Type/Function 0 Diagnostic 1 Ticket 2 Boarding Pass 3 Itinerary OM 4 NA 5 Interface Record 6 Hard Copy 7 Itinerary TM 8 Electronic Ticket Application Sharing Assume a ticket you requested did not print. Let s check the status of the print queue. The entry to check the status is: JZXMSG DQ XXXXXX(XXXXXX = the printer address). Let s look. 12. Verify the print queue status for ticket printer FDE101. (JZXMSG DQ FDE101) Page 52 1:22 PM 5/12/2004

53 The printer is in FAIL status indicating the document failed to print and is waiting in the print queue. The asterisk (*) next to a queue indicates the last message type received in the queue. Some action is required to start (activate) the printer. If you have previously used Go! Res version 3.x, note that with the installation of version 4.x, stop and start entries should only be required in the case of FAIL status on the print queue. The entry to start the printer queue is: YSTR followed by the printer address. A good way to remember it is Yes, STaRt the printer. 5/12/2004 1:22 PM Page 53

54 Worldspan Go! Printer Operations 13. Start the printer. (YSTRFDE101) The response is OK indicating the printer queue is restarted. The response RESTRICTED indicates one of two things: The CRT making the entry is not in the mask for that printer association The printer address could perhaps be the old dialup printer address and no longer valid 14. Check the printer queue status. (JZXMSG DQ FDE101) Page 54 1:22 PM 5/12/2004

55 The status display is VALID. This indicates the print queue is VALID, ready to release the document and the ticket should print. We will discuss additional steps later in the class. 15. Check the print queue for printer FDE103. 5/12/2004 1:22 PM Page 55

56 Worldspan Go! Printer Operations This printer is in STOP status. This usually indicates the printer was manually stopped. If the hardcopy printer is in FAIL status, it is necessary to stop and then start the printer. 16. Start the printer. Page 56 1:22 PM 5/12/2004

57 The status is returned to VALID. Let s review steps that could be helpful when printers are in FAIL status. 5/12/2004 1:22 PM Page 57

58 Worldspan Go! Printer Operations PowerPoint - 7 Ticket Printer in FAIL status Verify Next Document 1. Display the next document to print using the ticket query 4G/TQ 2. If the ticket numbers are the same, YSTR the printer 3. If the numbers are not the same, relog the numbers (4GS) 4. YSTR the printer 5. Display the PNR and re-request the document 6. If the ticket does not print, see the contacts on the Go! home page Services & Support Customer Support PowerPoint - 8 Message printer in FAIL status (ITIN/INV and hardcopy) 1. Display the queue status report to see any message on queue 2. YSTP the printer 3. YSTR the printer 4. If messages are on queue, the printer should begin printing 5. If there are no messages on queue, issue a document 6. If the printer does not begin printing or goes to FAIL status, see the contacts on the Go! home page Application Sharing Page 58 1:22 PM 5/12/2004

59 A Reference Guide To assist you after installation, an online reference guide is available through the Go! Tool Kit. You may want to print it and have it handy as you finalize your procedures. 1. Click HELP on the black navigation bar. 2. Click Worldspan Go! Toolkit and then maximize that screen. 5/12/2004 1:22 PM Page 59

60 Worldspan Go! Printer Operations 3. Click Broadband. Page 60 1:22 PM 5/12/2004

61 4. Scroll down and click New Install. 5/12/2004 1:22 PM Page 61

62 Worldspan Go! Printer Operations 5. Scroll down to click Preparations on the right panel at STEP 4. Page 62 1:22 PM 5/12/2004

63 6. Scroll and click User s Reference Guide. 5/12/2004 1:22 PM Page 63

64 Worldspan Go! Printer Operations Page 64 1:22 PM 5/12/2004

65 Pages 25 and 26 review the procedures for starting and stopping the printer queue, downloading Standard Macros, and viewing the printer queue status. You can print this reference guide and use it to recall formats and as a troubleshooting guide. If you need information about a specific printer, go to Agent Assistant. 7. Close the Worldspan Go! Toolkit, sine out of res (BSO$), and click Logout on the navigation bar. 5/12/2004 1:22 PM Page 65

66 Worldspan Go! Printer Operations 8. Access the Worldspan Go! home page (home.wspan.com). Page 66 1:22 PM 5/12/2004

67 9. Click Agent Assistant. 5/12/2004 1:22 PM Page 67

68 Worldspan Go! Printer Operations An alphabetical index appears at the top of the page. You can either type a topic in the Search box, or click a letter to display a topical index for that letter. 10. Click the letter P on the top index. Page 68 1:22 PM 5/12/2004

69 Printers is included in the list of topics on the index. 11. Click Printers. 5/12/2004 1:22 PM Page 69

70 Worldspan Go! Printer Operations A list of Worldspan supported printers appears with links to each. 12. Click 885/895 Printer. Page 70 1:22 PM 5/12/2004

71 Links to a physical picture of each printer and product overview are available. 13. Click Product Overview. 5/12/2004 1:22 PM Page 71

72 Worldspan Go! Printer Operations Links to a list of resources available for this printer display. 14. Click Change the Ribbon. Page 72 1:22 PM 5/12/2004

73 Step by step instructions are available to assist you. Worldspan provides resources for all Worldspan supported printers at your fingertips. Verbal Questions 1. What entry displays the printer queue status? a. JZXMSG DQ XXXXXX 5/12/2004 1:22 PM Page 73

74 Worldspan Go! Printer Operations 2. Where is the print configuration found to assign a specific printer to a print queue number? a. On the Tools Menu from the black navigation bar on the Go! Res screen. 3. How many templates must be completed to allow document distribution? a. 3. 4G#MK, 4G#ML, and 4G#ME 4. How many coupon types are included in the Electronic Ticket template? a. 5. Agent (AGT) Auditors (AUD), Passenger (PAX), Charge Form (PAX), and Refund Exchange Authorization (REA) 5. When is it necessary to start the printer queue? Answer: B PowerPoint - 9 a. When driving a document b. When the printer is in FAIL status c. To verify the ticket numbers Summary Using Worldspan Go! through the Internet, host printing is established by the following: The CRT hosting a print function for a specific printer must install Host Print Manager and configure the device information including port selection, port number and device description. The documents included for these host printers can very, but usually include tickets, itinerary/invoice, hardcopy, TAIR (interface messages), and FastClip. Page 74 1:22 PM 5/12/2004

75 PowerPoint - 10 FastClip requires a receiving folder on the host C: drive and also being shared for other CRTs to access if in a network environment. Any CRT hosting document production must remain active for documents to print. If a CRT that hosts a document printer is turned off, documents will not print. PowerPoint - 11 Summary To allow document printing, CRT addresses must be placed in the following document templates: 4G#MK 4G#ML 4G#ME (including Auditors, Agents, Charge, Passenger and Refund Exchange Authorization) To add CRT addresses to a document template, you must use an FA duty code Adding the address to the templates is a one-time function. This address remains in the templates until removed. 5/12/2004 1:22 PM Page 75

76 Worldspan Go! Printer Operations PowerPoint - 12 Summary To display the printer queue status the entry is: JZXMSG DQ XXXXXX (where XXXXXX = the printer address) To start the printer queue, enter: YSTRXXXXXX (XXXXXX=printer address To sop the printer queue, enter: YSTPXXXXXX (XXXXXX=printer address) PowerPoint - 13 PowerPoint - 14 Questions Self-study tutorials Printers Printer Status Related Topics Interface Account Interface Message Page 76 1:22 PM 5/12/2004

77 PowerPoint - 15 Thank You For participating in the Worldspan Go! Printer Operations session. For questions and comments, please send an to: training@worldspan.com PowerPoint - 16 Evaluation 5/12/2004 1:22 PM Page 77