ColorQube 8570/8870 Printer. Service Manual. Xerox Internal-Use Only

Transcription

1 ColorQube 8570/8870 Printer ColorQube 8570/8870 Service Manual Xerox Internal-Use Only

2 About This Manual... Organization... How to Use this Manual... Power Safety... Service Safety Summary... Moving the Printer... Symbols Used on the Printer... Electrostatic Discharge Precautions... Regulatory Requirements... Translation of Warnings... ColorQube 8570/8870 Overview... Printer Configurations... Parts of the Printer... Printer Options... Control Panel Layout... Menu Map... Routine Maintenance Items... Consumables... Printer Specifications... Power Saver... Physical Dimensions and Clearances... Information Pages, Troubleshooting Pages, and Test Prints... Acronyms and Abbreviations... iii iii iii iii iv v v vii vii viii ix x x xii xiii xiv xv xv xvii xx xxi xxii xxv Introduction i Introduction

3 Service Call Procedures Initial Actions Routine Maintenance Activities Cleaning Procedures Final Actions Service Call Procedures 1-1 Service Call Procedures

4 Introduction Power On Self Tests Print Engine Self-Test PS NVRAM Reset Configuration Card Parameters Fault Messages and Codes Troubleshooting Testing Clutch, Motor, and Solenoid Resistance Chain 10 - Drum 10,550 Y-Axis Fault Chain 72 - Feeder, Tray 2 72,215 Tray 2 Raise Failure ,217 Tray 2 Bump-up Failure Chain 73 - Feeder HCF1, Paper Path 73,215, 73, Sheet Feeder Faults Chain 74 - Feeder HCF2, Paper Path 74,215, 74, Sheet Feeder Faults Chain 75 - Feeder HCF3, Paper Path 75,215, 75, Sheet Feeder Faults Chain 88 - Preheater 88,500 ~ 88,504 Preheater Thermal Faults Chain 89 - Registration Media Path 89,570, 89,571 Media Drive Faults ,572 Media Path Motor Fault Chain 91 - Marking Drawer/Unit 91,500 X-Axis Fault ,523, 91,527, 91,531, 91,850, 91,862 Left Jetstack Thermal Faults ,535, 91,539, 91,543, 91,854, 91,866 Right Jetstack Thermal Faults ,547, 91,551, 91,555, 91,858, 91,870 Printhead Reservoir Thermal Faults ,610 Printhead Calibration Fault ,710 ~ 91,716, 94,704 Wiper or Media Drive Faults ,720 Printhead Tilt Fault ,721 Printhead Tilt Fault ,722 Printhead Tilt Fault ,723 Printhead Tilt Fault ,724 Head Park Fault (Soft) ,725 Process Drive Fault ,726 Process Drive Fault ,900, 91,903, 91,904, 93,901 Printhead NVRAM or PLD Fault Chain 92 - Electronics 92,500, 92,550, 92,555, 92,558 Electronics Module ,553 Ink Loader or I/O Board Disconnected ,563, 92,570, 92,579 Electronics Module Faults Fault Messages and Codes 92,571 Software Fault ,587 Wave Amp Fault ,588 ~ 92,596 Electronics Module Faults ,597, 92,601 Electronics Module Faults ,602 Power Supply Overvoltage Watchdog Timer Went Off ,604 ~ 92,606 Electronics Fan Faults ,607 ~ 92,609 Wave Amp Faults ,808 ~ 92,813 Configuration Card Faults ,900 Ink Loader Disconnect Chain 93 - Ink 93,501, 93,506, 93,511, 93,516 Ink Loader Faults ,523, 93,526, 93,529, 93,532 Ink Loader Thermal Faults ,524, 93,527, 93,530, 93,533 Ink Loader Thermal Faults ,525, 93,528, 93,531, 93,534 Ink Loader Thermal Faults ,581 ~ 93,584 Printhead Level Sense Faults ,597, 93,598, 93,599, 93,800 Printhead Level Sense Faults ,600, 93,603, 93,606, 93,609 Ink Loader Thermal Faults ,601, 93,604, 93,607, 93,610 Ink Loader Thermal Faults ,602, 93,605, 93,608, 93,611 Ink Loader Electrical Faults ,893 ~ 93,896 Ink Loader Faults ,962 ~ 93,965 Incorrect Ink Sticks ,966 ~ 93,969 Unidentified Ink Sticks ,982 ~ 93,985 Ink Load Obstruction Faults ,994 ~ 93,997 Ink Loader Faults Chain 94 - Drum Maintenance 94,000 ~ 94,003 Trapped Ink Stick Faults ,004 ~ 94,007 Factory Ink Stick Exceeded Quota Faults ,510 ~ 94,513 Y-Axis Faults ,524, 94,526 Y-Axis Faults ,536, 94,538 ~ 94,541 Drum Thermal Faults ,548, 94,550 Y-Axis Faults ,570 Drum Maintenance Fault ,626 Drum Thermal Fault ,700 Process Drive Fault ,701, 94,702 Process Drive Faults ,703 X-Axis Fault ,704 Wiper and Media Drive Fault Chain 99 - PEST 99,001 PEST - Generic Error ,002, 99,003 PEST - Jetstack Disconnect ,004, 99,005 PEST - Reservoir Disconnect ,006 PEST - Drum Heater Disconnect ,008 PEST - Preheat Heater Disconnect ,009 ~ 99,013 PEST - Ink Melters are Disconnected ,015 PEST - Drum Cooling Fan Disconnect ,016 PEST - All Three Clutches Failed Fault Messages and Codes

5 99,017 PEST - Head Maintenance Clutch Disconnect ,018 PEST - Main Tray Deskew Clutch Disconnect ,019 PEST - Main Tray Pick Clutch Disconnect ,020 PEST - Multipurpose Tray Pick Solenoid Disconnect ,021 PEST - Strip Solenoid Disconnect ,022 PEST - Preheat Solenoid Disconnect ,023 PEST - Head Tilt Solenoid Disconnect ,024 PEST - Main Tray Elevator Disconnect ,030 ~ 99,034 PEST - X-Axis Motor Disconnect ,035, 99,036 PEST - Y-Axis Motor Disconnect ,037, 99,038 PEST - Media Path Motor Disconnect ,039, PEST - Process Motor Disconnect ,042 ~ 99,051 PEST - Power Supply Faults ,052, 99,053 PEST - Power Supply +12V or -15V Faults ,056, 99,057 PEST - Power Supply +12V Sleep Faults ,059, 99,060 PEST - VPP/ VSS Measurement Too Low ,061 PEST - The Wave Amp Shorted ,062 ~ 99,069 PEST - Ink Loader Solenoid Gate Push/Pull Disconnected ,070 PEST - All Ink Loader Gates Failed ,071 PEST - Power Dump Circuit Disconnected Fault Messages Close Front Door A (when actually closed) Close Exit Door B (when actually closed) Close Ink Loader Door C (when actually closed) Paper Jam - Open Front Door to Clear (no jam is present and message won t clear) Paper Jam - Open Exit Door B to Clear (no jam is present and message won t clear) Tray 2 Empty (when it has paper) Tray 2 is Missing (when inserted) Unload Output Tray (when not full) Maintenance Kit Missing (when installed) Waste Tray Missing (when installed) Ink Sticks Jammed Remove Incorrect Ink Sticks (Cyan, Magenta, Yellow, Black) Remove Unidentified Ink Sticks (Cyan, Magenta, Yellow, Black) Jam Codes Printer Fault Codes Fault Messages and Codes Revised, 3rd Revision - Xerox Internal Use Only 2-2

6 Print-Quality Problems Overview Image Quality RAPs IQ1 Image Quality Entry RAP IQ2 Random Light Stripes IQ3 Predominant Light Stripes, Scratches or Marks Down the Print or Parallel to the Long Axis of Printing IQ4 Streaks, Smudges, or Smears Down the Print IQ5 Partial Image/ Color Missing IQ6 The Printed Image is Too Light or Too Dark IQ7 No Image is Printed IQ8 Color is Uneven or Wrong (Uniformity) IQ9 Skew IQ10 Ink on White Portion of the Printed Page IQ11 Fuzzy or Blurry Printing IQ12 Vertical Lines Appear Wavy IQ13 Ghosting IQ14 Oil on Print IQ15 Incomplete Image Transfer, Drop Out, Loss of Image Pixels IQ16 Repeating Print Defects IQ17 White Stripes (Pinstripes) IQ18 Media Wrinkling or Damage IQ19 Image is Offset or Cutoff IQ20 Poor Ink Adhesion, Poor Image Durability IQ21 Gloss Irregularities IQ22 Grainy Internal Test Prints Test Prints Weak or Missing Jet Cleaning Page (Mud Page) & Light Stripes Color Bands, RGBK Dither Manufacturing Skew Margin YMCKRGB Solid Fills Cyan Solid Fills Magenta Solid Fills Yellow Solid Fills Black Solid Fills Red Solid Fills Green Solid Fills Blue Solid Fills Manufacturing Skew and Margins Chase Pages Oil Bar Chase Purge Efficiency X-Axis Motion Drop Mass Calibration Head Roll Image Quality Intensity CMYK Solid Fill Red Scan Solid Fill Green Scan Solid Fill Blue Scan Jet Substitution Mode Image Specifications Image Quality

7 4 Repairs and Adjustments Disassembly Overview Disassembly Overview Cover REP 1.1 Front Door/ Tray 1 (MPT) Assembly REP 1.5 Control Panel Cover REP 1.6 Control Panel REP 1.7 Exit Cover REP 1.8 Ink Loader REP 1.9 Ink Loader Bezel REP 1.10 Left Side Cover REP 1.11 Right Side Cover REP 1.12 Drum Maintenance Door REP 1.13 I/O Access Door REP 1.14 Waste Tray Cover REP 1.15 Waste Tray REP 1.16 Drum Maintenance Unit REP 1.17 Tray 1 Arm REP 1.18 Tray 1 (MPT) Pick Roller Assembly Imaging REP 2.1 Funnel Cap REP 2.2 Jetstack Cap REP 2.3 Printhead Assembly REP 2.4 Drum Assembly REP 2.5 Y-Axis Belt REP 2.6 Printhead Wiper and Wiper Drive Belt REP 2.8 Purge Pressure Pump REP 2.9 Left and Right Printhead Restraints REP 2.11 Drum Maintenance Camshaft REP 2.12 Transfix Camshaft REP 2.13 Stripper Carriage Assembly/ Transfix Roller REP 2.15 Y-Axis Tension Spring REP 2.16 Transfix Load Module REP 2.17 Drum Maintenance Pivot Plate/ Drum Wiper Blade Assembly REP 2.20 Preheater and Deskew Assembly REP 2.21 Transfix Arm Kit (with Pins) REP 2.22 X-Axis Bias Spring Hook, X-Axis Roll Adjuster Spring REP 2.24 X-Axis Bias Spring Paper Path REP 3.1 Inner Simplex Guide with Pre-deskew Sensor and Harness REP 3.2 Lower Inner Duplex Guide REP 3.3 Lower Exit Guide Assembly REP 3.4 Outer Duplex Guide REP 3.5 Upper Duplex Guide and Solenoid REP 3.7 Takeaway Roller REP 3.8 Duplex Roller REP 3.9 Separator Pad Kit REP 3.10 Pick Assembly and Retard Roller REP Sheet Feeder REP 3.13 Exit Module REP 3.14 Takeaway Guide Drive REP 4.1 Preheater Lift Solenoid REP 4.2 Y-Axis Motor Assembly REP 4.3 Tray 1 Pick Solenoid REP 4.4 Head Tilt Solenoid REP 4.5 Media Drive Assembly REP 4.6 Tray 2 Lift Motor REP 4.7 Electronics Module Fan REP 4.8 Head Tilt Gear REP 4.9 Tray 2 Lift Motor Gear REP 4.10 Head Maintenance Clutch REP 4.11 X-Axis Motor REP 4.12 Drum Cooling Fan REP 4.13 Process Drive Electrical REP 5.1 Electronics Module REP 5.2 Hard Disk Drive REP 5.3 RAM REP 5.4 NVRAM REP 5.5 Configuration Card REP 5.6 Circuit Boards (Power Supply, Main Controller, Power Control) REP 5.9 Wave Amplifier REP 5.10 I/O Board Sensors and Actuators REP 6.1 Paper Size Switch REP 6.2 No Paper Sensor REP 6.3 Paper Height Sensor REP 6.5 Drum Temperature Sensor REP 6.6 Front Door and Exit Door Interlock Switches REP 6.7 Waste Tray Detect Sensor Adjustments and Calibrations ADJ 1.1 Wiper Blade Alignment ADJ 1.2 Homing the Printhead Forward to Print Position ADJ 1.3 Process Drive Alignment ADJ 1.4 Manual Printhead Parking ADJ 1.5 Center the Printhead Repairs and Adjustments

8 Parts List Overview Serial Number Format Parts List PL 1.1Covers PL 2.1 Imaging PL 3.1 Paper Path PL 4.1 Drive PL 5.1 Electrical PL 6.1 Sensors and Actuators Xerox Supplies and Accessories Parts List 5-1 Parts List

9 PL 1.1Covers Item Part Description 1 848K48710 Front Door/ Tray 1 (MPT) Assembly 2 120E29140 Front Door Stay Retainer 3 009K02390 Front Door Stay with Spring 4 029E49330 Hinge Pins, Front Door 5 101E29410 Control Panel Cover 6 101K64840 Control Panel with Bezel 7 848E62810 Exit Cover 8 815K13120 Ink Loader & Bezel (8570) 815K13130 Ink Loader & Bezel (8870) 9 056E05490 Ink Loader Bezel E62700 Left Side Cover E62690 Right Side Cover with Doors E68810 Drum Maintenance Door (Side) (P/ O PL 1.1 Item 11) E29420 I/O Access Door (P/O PL 1.1 Item 11) 14 Waste Tray Cover R00754 Waste Tray R00784 Drum Maintenance Unit, Standard 109R00783 Drum Maintenance Unit, Extended K68070 MPT Tray Arm (P/O PL 1.1 Item 1) K63590 MPT Pick Roller (P/O PL 1.1 Item 1) Parts List PL 1.1 Revised, 3rd Revision - Xerox Internal Use Only 5-4 ColorQube 8570/8870 Ser

10 Printer Power On Process Hidden Service Menu Service Diagnostics Service Diagnostics Menu Maps Service Diagnostics Tests General Troubleshooting Electrical Troubleshooting Control Panel Malfunction Media Path and Transport Problems Noise Noise Troubleshooting OF1 Drum Ground Plane Rubbing OF2 Drum Knocking (Drum Belt) OF3 Y-Axis Motor Bearing OF4 Tray 1 - Squeaking OF5 Tray 1 - Buzzing, Grinding OF6 Process Motor Gear Box (Transfix Output Gear) OF7 Process Drive Gear Box (Compound/ Helical Gear) OF8 Gear Skipping (Head Maintenance Train/ Media Path Gear Box) OF9 Other Operating Systems and Application Problems Network Problems USB Port Testing Firmware Upgrade Printhead Cleaning Cycle Printhead Troubleshooting Checklist General Troubleshooting 6-1 General Troubleshooting

11 How to Use the Plug/ Jack Location List Plug/Jack Locations Wire Routing Diagrams Wiring Diagrams Wiring Data 7-1 Wiring Data

12 Operational Overview Paper Path of the Printer Sensors Printer Electronics System Drive Print Process Purge System Theory of Operation 8-1 Theory of Operation