Andrew Leong Chief Technology Officer Western Health 22 nd October 2013

Transcription

1 Just a spoonful of sugar let's the server's stay up, - How to innovate ICT in Healthcare with only a few Panadol. Andrew Leong Chief Technology Officer Western Health 22 nd October 2013

2 Imagine Perfect Business Model Growing customer base More demand for services Captive market for your product Little competition Increasing demand for Technology Or is it.? Customer Growth exceeds organisation growth Demand exceeds service provision. Customers can only go to your organisation. Staff have technology better than supplied by organisation. The more customers you see the more money you lose. Andrew Leong 2 CIO Summit 2013

3 Western Health We care for the fastest growing area in Australia Predicted to exceed 1.1 M in 2021 covers a total catchment area of 1,569 square kilometres 3 Acute Hospitals Western, Sunshine, Williamstown 1 Transition Care Facility 1 Residential Aged Care Facility, 1 Drug & Alcohol Centre Western Centre for Health Research and Education Andrew Leong 3 CIO Summit 2013

4 Western Health Some Statistics 122,830 emergency department attendances 108,881 in-patients 172,540 outpatient attendances 121,812 appointments for community and care coordination services 5284 births second largest number in the state. ~1000 beds 6100 Staff Andrew Leong 4 CIO Summit 2013

5 WH ICT Snapshot in PCs / Laptops 190 Printers 67 MFDs 3922 Phones ~100 Applications ~47 Servers 5000 users 8 ICT Staff Andrew Leong 5 CIO Summit 2013

6 WH ICT - The Headaches ICT was not delivering too busy putting out fires. Doctors creating their own apps or buying their own applications without ICT involvement Applications with no S&M. Server room : cables everywhere, super glue, UPS not maintained, Servers & Storage not maintained. Microwave WAN being blocked by Buildings/Cranes Computers 5,6,7 years old no funding to replace Backup windows too long ICT resources & funds being knocked back by exec. Staff taking ICT into their own hands. Andrew Leong 6 CIO Summit 2013

7 WH ICT Strategy Western Health ICT Andrew Leong 7 CIO Summit 2013

8 Sharing the Vision Principle Based Solution Focussed Outcome Driven Strategic Priorities Responsive, high level Service Delivery ICT Value and effectiveness ICT as a business enabler Structured ICT Management Processes ICT Service Delivery management ICT operations environment ICT Strategic Key Opportunities Establish Target Enterprise Architecture Build/Renovate Business Solutions Priority Assessment Framework Investment Gateway Process Structured Project Management and Change Management practices Systematise Asset Replacement Schedule - ICT equipment refreshment Alignment of resource requirement profile with service level expectations Maintain and sustain robust documentation - licensing obligations. Position ICT as Business Enabler Develop portal delivery services - one stop shop, one source of truth, one view Optimize the synergies - multiple functionality in one application Develop application roadmap. ICT Partnership Model Develop an Enterprise Architecture Map - that Broaden ICT Value Proposition positioning ICT guides future capital ICT investments as a key business enabler Simplify and minimise vendor footprints Improve Service Delivery Model optimising Automate, Integrate, and Inter-operate - reduce service delivery model. paper and process duplication, and portal Andrew Leong 8 access. CIO Summit 2013

9 So What about the Sugar? Andrew Leong 9 CIO Summit 2013

10 Some Lessons Learnt Get your team to understand the real business issues. Learn from others vendors, conferences, other industries Automate as much as possible Use technology to solve our problems. Reduce number of vendors Partner with the vendors. Maximise value from them. Get them to do the hard work. Andrew Leong 10 CIO Summit 2013

11 Partnering with Vendors Sharing the Achievements

12 The Ongoing Journey I have not failed 1,000 times. I have successfully discovered 1,000 ways to NOT make a light bulb. Thomas Edison If I have seen further than others, it is by standing upon the shoulders of giants. Sir Isaac Newton If you want to go quickly go alone, if you want to go far go together African Proverb Try not to become a man of success but a man of value. Albert Einstein

13 Questions? Andrew Leong Chief Technology Officer Western Health