The Multi Cloud Journey

Transcription

1 The Multi Cloud Journey

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3 GLOBAL OFFICES? WE VE GOT THE COVERAGE Presence in 69 countries 242,000 employees Offices in 42 countries regions 120 cities Largest DC provider Network coverage in 196 countries regions 140 data centres Largest ISP in Asia 2 nd Largest ISP globally

4 LOCAL EXPERTISE TO SUPPORT YOU 200 employees in country 1,000 local customers Local 24 by 7 support Data Centres & Cloud in Melbourne, Sydney, Canberra Domestic & Global Network Invested over $130m in Australia in last 5 years

5 NTT ICT OFFERS A FULL RANGE OF SERVICES CLOUD SECURITY NETWORK INFRA- STRUCTURE DATA CENTRE SERVICES MANAGED SERVICES IT TRANSITION

6 LEVERAGE THE CLOUD SERVICES YOU NEED

7 LEVERAGE THE NTT MULTI-CLOUD NTT ICT provides secure, high performance access to local and global clouds from CDC

8 The Multi Cloud Journey For a Federal Government Agency Tom Trobe Cloud Automation IT Operations Branch Department of Social Services

9 Multi Cloud Journey Department of Social Services December 2016

10 What is the Department of Social Services? OUR VISION Improving the lifetime wellbeing of people and families in Australia OUR MISSION To be Australia s preeminent social policy agency DSS Multi Cloud Journey 10

11 What is DSS? KEY STATISTICS Organisational ( )» $112.4 billion paid to people unable to fully support themselves» Over 1 million older people received Aged Care Sector services» 235,349 people with disability were helped to improve their capacity to work» $115 million delivered to fund frontline homelessness services» Australian families and children were assisted on more than 2.7 million occasions through access to government supports and services» 1.6 million children have benefited from our child care programmes IT Specific (DSS, Department of Health, PM & C, Indigenous Affairs & Department of Education)» 700 IT staff (200 in IT Operations)» 5,500 Virtual Machines managed (Mixed OS Linux & Windows)» 140 sites around Australia» 4,000 end user devices DSS Multi Cloud Journey 11

12 Multi Cloud Journey Why and when Internal organisational analysis and change First jump into the cloud Multi cloud jump DSS Multi Cloud Journey 12

13 Why and When 1 Australian Government Digital Transformation Strategy Australian Government Cloud Computing Policy Initiative started early 2014 to support a programme of work that was building a shared service for the Federal Gov.» Cloud (and automation) was seen as a key building block to achieve the outcome to successfully deliver a shared service Organisation change to support the goal» Created the Cloud Automation team as part of a project, and now transitioned into a BAU team (currently team size of 20) OPEX funding model DSS Multi Cloud Journey 13

14 Australian Government Cloud Computing Policy 1 Goal The Australian Government will reduce the cost of government ICT by eliminating duplication and fragmentation and will lead by example in using cloud services to reduce costs, lift productivity and develop better services Statement Non-corporate commonwealth entities are required to use cloud services for new ICT services and when replacing any existing ICT services, whenever the cloud services:» are fit for purpose;» offer the best value for money, as defined by the Commonwealth Procurement Rules; and» provide adequate management of risk to information and ICT assets as defined by the Protective Security Policy Framework; DSS Multi Cloud Journey 14

15 Internal organisational analysis and change 2 Landscape pre-cloud (and automation) Issues with provisioning» Project focused projects managed siloed technical teams Ineffective and inefficient practices» Timeliness for builds Configuration drift impacting SDLC and adding risk to releases» Perpetual environments (Development, Test & Production)» Accumulating technical debt DSS Multi Cloud Journey 15

16 Projects Managed Technical Teams 2 PROJECTS Windows Server OS Linux Server OS Directory Service Database Processing Capacity Virtualisation SAN IP Network Connectivity Firewall Load Balancer Backup DSS Multi Cloud Journey 16

17 Internal organisational analysis and change 2 Goal Cloud (Services) Computing Model Service oriented model» Standardised function Standardised service offering» Organisational driven, not project Consolidated technical management» Reduced technical management overhead» Reduced licensing overhead DSS Multi Cloud Journey 17

18 Reference Model 2 DSS Multi Cloud Journey 18

19 Service Oriented Model Project 2 Consumes Standard Service Offerings Technology Component Providers Architecture IaaS Offerings DBaaS Offerings PaaS Offerings SaaS Offerings Operating Systems Databases Directory Services Network Services Backup Provides capabilities Windows Server OS Linux Server OS Oracle Database MS SQL Database Oracle Siebel Fusion Middleware ACG Grants CRM Grants Management SAN Processing capacity Virtualisation Access, Authentication & Audit Data Protection Middleware Capacity Requirement Applications Network Requirement DSS Multi Cloud Journey 19

20 2 DSS Future State Infrastructure 2016

21 Jump into The Cloud 3 Initially built private cloud capability» On premises» Organisational change Extended to NTT Private Cloud» Seamless extension» Joint discovery between DSS and NTT IaaS and DBaaS Extending to Oracle Cloud (IaaS & PaaS)» Integrating consolidated systems and automation to generic cloud offering DSS Multi Cloud Journey 21

22 DSS Multi Cloud 4 DSS Multi Cloud Journey 22

23 Identified Challenges 4 Business process change» Project environment management Cultural change» Process automation Organisational change» Team changes to accommodate automation DSS Multi Cloud Journey 23

24 Lessons Learned 4 Internal governance on automated service offerings» Controlling change after standardisation Greater analysis on the nature of cloud offerings» Private and public DSS Multi Cloud Journey 24

25 Cloud Automation Achievements 4 System provisioning reduced from 920 hours of effort to 32 hours Approximately 10% of system workload located with cloud provider (NTT) plan to increase Positioned cloud capability to allow continued growth Improved security with non-perpetual environments Creating technical wealth DSS Multi Cloud Journey 25

26 Thank You Tom Trobe Cloud Automation Department of Social Services