Comarch Disaster Recovery Center

Transcription

1 Guaranty of business functioning continuity Comarch Disaster Recovery Center

2 Introduction There are a lot of risks concerning IT systems. Natural like foods, fres, fammable materials explosions, rapid storms; computer hackers, who use holes in systems protection; faulty functioning of an infrastructure, shutdowns of power and communication; human mistakes making correct functioning of a monitored system impossible. Comarch is a dynamically developing, global supplier of IT solutions. The value of Comarch in the market is primarily due to its modern technologies and the flexibility of its products and services. Comarch is focused on knowledge, technology and innovativeness as well as professional customer support. It has offices in 15 countries around the world. More than 3500 specialists on 4 continents execute about 550 large and medium IT projects every year. Comarch is synonymous with 17 years of experience and professional industry knowledge. 2

3 Comarch Disaster Recovery Center The goal of this service is to protect clients business. Comarch render backup office centre with computers accessible. This centre is adapted to takeover functions of production environment in a case of unexpected situations. DRC can be a part of Comarch s outsourcing services, in which a client specifes and passes some scopes of his business functioning on Comarch company. In this case such scope is guaranty of business functioning continuity. Benefits Ensuring business functioning continuity in case of a disaster. Guaranty of having protection in case of unexpected situations, without huge investment cost for building own backup centre 24 hours, 365 days a year. A possibility to test backup procedures physically. Having schemes for continuing operation of a company is very positively perceived by shareholders and by the market. And it is a necessary condition for business functioning in the fnancial segment. SLA (Service Level Agreement) parameters guaranty of high quality of services. LOSSES Financial direct Other radical Termination of production Lowering of employees morals Organizational palsy Loss of contractor trust Delay or neglect in project realization Loss of clients trust Not filling responsibilities to clients Fewer contracts BANKRUPTCY Potencjalne straty w przypadku braku odpowiednich rozwiązań zabezpieczających procesy biznesowe 3

4 What DRC administer? Data Center localized far away from client s production systems; therefore DC is insensitive on damages and defects, which take place in clients location. Offices with social base and parking places for client s employees. Fast telecommunications links connected with Internet or client s corporation network; network is protected against attacks, software rots, and access of not allowed persons. Specially prepared and configured servers, where production systems are rendered in case of breakdown. Backup devices providing protection of client s data, collected on servers. PC workstations, a number and configuration are agreed with client. Network printers and other office devices (faxes, xeroxes, etc.). Telephone lines. Comarch Data Center Functional and safe center to process data: A few independent (from different operators), fast telecommunication lines enabling fixed Internet or business network connection. Power connection with a few independent electrical circuits, with UPS devices and backup generating set. Air conditioning system and freе system. Protected access to Data Center premise the biometrical verification system is used. Permanent Data Center environment activity monitoring special programs are used and there is 24 hours security of the object. GSM Operator PSTN Operator GSM Operator PSTN Operator 2 MB GSM nxpra SDH PABX Operator 1 radio link Operator 1 radio link 2 MB GSM nxpra SDH PABX WAN DRC Warsaw Operator 2 fiber link Operator 2 fiber link DRC Krakow Provider 1 fiber link Provider 2 radio link Client Provider 1 fiber link Provider 2 radio link Internet Internet 4

5 Comarch DRC in client s company DRC project is developed individually, for client s needs, requirements and operation scope. According to a contract, an office and IT infrastructure is prepared. Comarch can render all computer equipment for client s backup environment accessible or the client may provide some equipment to Data Center. This depends on agreement with the client. Breakdown procedures Comarch Professional Services engineers, with client s representatives, analyze needs and requirements concerned with IT systems and operational work. Detailed procedures showing how to act in case of a breakdown are developed, based on these analyzes. The goal is to maximally streamline a process of rendering and running client s backup data processing center. Periodical procedure tests There are periodical tests verifying procedures, which are simulations of a real breakdown. These tests are checking how fast and efficient are developed procedures. They allow making some modifications in these procedures. Tests are executed one or twice a year, that depends on client s needs. Procedures updating Developed procedures are continuously quoted to adapt them to actual situation on the market, position and size of a company and a level of importance of owned data. An analysis of new needs and changes in organization are made by our specialists, who afterwards propose actualization of breakdown procedures. Training employees Client s employees, who are going to be responsible for cooperation with Comarch engineers in case of breakdown, are immediately trained after implementation of Disaster Recovery Center. Periodical data backup It is required to input data to client s systems to start DRC efficiently. This allows rendering a state that was before a breakdown. Thus a client has to backup all information that has operational character. BREAKDOWN Client informs about unexpected situation Immediate reaction Engineers from Comarch render DRC accesible Continuous support of engineers from Comarch Client s systems are rendered Backup copies Clients operational systems start to work Continuation of a work 5

6 Additional services Hot Site DRC Counselling in safety issue Every change that happens in client s systems is refected in real time in Comarch Data Center. This refection does not lower the performance of data base servers in the client s company. There could be used for the storage replication between client s localization and DRC the following vendors technologies EMC, IBM, HDS, HP. Perpendicularly to developing DRC, specialists from Comarch analyze protection systems used by the client and then propose solutions connected with this issue. On-line backup Every change that happens in client s data bases is refected in real time in safety copy, without lowering the performance of the copied system. Safety copies are generated on rewritable magnetic tapes that are located in tape libraries, by the use of backup software (Symantec Veritas, EMC Legato, IBM Tivoli Storage Manager - storage management software that automates data backup and restore functions). Client preparation Disaster Recovery Center Procedure tests (1 2 a year) Actualization of breakdown procedures Employees training Data backup 6

7 About Comarch Comarch is an international software house and systems integrator that provides innovative IT solutions to the Telecommunications, Finance and Banking industries, Public Administration and the Services Sector. We offer solutions covering billing, ERP systems, IT security, CRM and sales support, electronic communication and business intelligence, in addition to outsourcing and consulting services. Comarch also offer a wide range of internally-developed, advanced IT solutions that cater to the specific needs of our customers. By delivering cutting-edge products, we help our clients gain a competitive advantage over their competitors. Comarch S.A. is a publicly listed company, quoted on the Warsaw Stock Exchange. In its work Comarch uses ISO 9001:2000 standard and implement Software Capability Maturity Model standard. Advantages of cooperating with Comarch Competency excellent, qualified engineers and managers. Experience 12 years in the market, 2000 clients from sectors including: telecommunications, finance and banking, public administration, trade and services; and clients from Small and Medium Enterprise sector. Stability supported by an solid reputation and worldwide operations. Knowledge an extensive partnership program with system integrators and value-added software companies, including: Sun Microsystems, Hewlett-Packard, IBM, Cisco Systems, Checkpoint, Siemens, 3Com Corporation, etc.; also broad experience in outsourcing of services, including established global enterprises. Development constant monitoring of the IT market, solutions, costs and trends. 7

8 Comarch SA Al. Jana Pawła II 39 a Kraków Polska tel.: fax: info@comarch.pl Comarch Inc. 10 West 35th Street Chicago, IL Phone: Fax: info@comarch.com Comarch AG Chemnitzer Str Dresden Germany tel.: fax: info@comarch.de Comarch OOO Bakhrushina Street 32, bldg Moscow Russian Federation tel: LLC ComArch 18/7 Kutuzova Str Kiev Ukraina tel.: fax Comarch Software SARL 19 Avenue Le Corbusier Lille France tel.: fax: lille@comarch.com Comarch Software (Shanghai) Co. Ltd. 14/F, Cimic Tower 800 Shang Cheng Lu Shanghai Room Number 1421A China Phone: (+86) Comarch CO., Ltd: Comarch Vietnam Company Limited (CONG TY TNHH Comarch Viet Nam) No.128 Nguyen Phi Khanh street Tan Dinh ward, district 1 Ho Chi Minh City Vietnam Polska Kraków, Bielsko-Biała, Gdańsk, Katowice, Lublin, Łódź, Poznań, Warszawa, Wrocław Austria, Kirchbichl, Wien Belgium, Brüssel China, Shanghai Finland, Espoo France, Paris, Lille, Montbonnot Saint-Martin, Courbevoie Cedex German y, Berlin, Bremen, Dresden, Düsseldorf, Frankfurt am Main, Hamburg, Munchen, Münster Panama, Panama City Russia, Moscow Slovakia, Bratislava USA, Chicago Ukraine, Kiev United Arab Emirates, Abu Dhabi Vietnam, Ho Chi Minh City Comarch is a leading Central European IT business solutions provider specializing in forging business relationships that maximize customer profitability while optimizing business and operational processes. Comarch s primary advantage lies in the vast domain of knowledge accumulated in and applied to our software products. These products incorporate highly sophisticated IT solutions for businesses in all vertical sectors. Comarch has a multinational network of offices employing over 3500 highly-experienced IT specialists in Europe, the Middle East and the Americas. Comarch Spółka Akcyjna with its registered seat in Krakow at Aleja Jana Pawła II 39A, entered in the National Court Register kept by the District Court for Kraków-Śródmieście in Krakow, the 11th Commercial Division of the National Court Register under no. KRS The share capital amounts to ,00 PLN. The share capital was fully paid. NIP Copyright Comarch All Rights Reserved. No part of this document may be reproduced in any form without the prior written consent of Comarch. Comarch reserves the right to revise this document and to make changes in the content from time to time without notice. Comarch may make improvements and/or changes to the product(s) and/or programs described in this document any time. The trademarks and service marks of Comarch are the exclusive property of Comarch, and may not be used without permission. All other marks are the property of their respective owners. EN