THALES, A LEADING SUPPLIER OF INFLIGHT ENTERTAINMENT SYSTEMS TO WORLD AIRLINES

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2 THALES, A LEADING SUPPLIER OF INFLIGHT ENTERTAINMENT SYSTEMS TO WORLD AIRLINES Today, the company installs its advanced IFE system on virtually all aircraft type. In just over 5 years, Thales has become one of the largest suppliers of IFE systems and supports its product with comprehensive digital media and maintenance services. The main office for the Thales IFE business is located in Irvine, California where the company occupies a state-of-the-art 127,000 square foot facility. The company maintains a solid reputation for its technical expertise in aerospace, quality services and commitment to customers and employees. In 2005, Thales received the Frost and Sullivan Award for IFE Product Differentiation and Innovation. Called TopSeries, the IFE system is based on a unique, integrated design that is capability-rich and costeffective to operate. Comprehensive solutions is the offer. Thales has attained a leadership position in the IFE market as a result of R & D investments and expanded global services. The company will continue to concentrate on new product advancements and enhanced support programs that give the TopSeries unique advantages. Quality is a common thread throughout the business. Thales places very high importance on system performance, operation efficiency and care for its organization. The company will continue to pursue best business practices that maintain strong customer satisfaction. Key Values and Vision Customer Focus is a top priority. Thales is committed to achieving maximum customer satisfaction and will continue to work closely with airlines and OEMs to ensure that its business is engaged with what is important to the customer. New facility in Irvine, California 1

3 THE TOPSERIES EFFICIENT DESIGN INTEGRATES BROADBAND COMMUNICATIONS, IN-SEAT POWER AND ENTERTAINMENT INTO ONE PLATFORM The system is the only, single IFE platform that is line-fit offerable for single & twin aisle aircraft and regional jets. The TopSeries system was built on the principle of combining open industry standards with avionics quality. Its modular design can simultaneously support overhead, in-seat distributed and on-demand content distribution on a single aircraft. This approach accommodates maximum fleet commonality, installation flexibility and future upgrade potential. System Levels of Service At the core of the system architecture, the TopSeries incorporates the web paradigm to promote the development of cost-effective applications for both passengers and crews. With TopSeries, there is tremendous opportunity to present an airline s company image and integrate a wide range of capabilities. To support this, Thales has strategic partnerships with software organizations that have excellent experience in the design and implementation of innovative graphic treatments and applications. Applications Library i-1000 High Speed broadband communications i-2000 Overhead video and distributed audio i-3000 In-seat broadcast video and distributed audio i-4000 All digital video & audio on-demand with 100BaseT Ethernet network i-4500 All digital video & audio on-demand without analog distribution and integrated power ( ideal for regional jets) i-5000 All digital video & audio on-demand with greater bandwidth using Gigabit Ethernet network i-8000 All digital video & audio on-demand using a wireless network intheatre TM Video On-Demand intune TM Audio On-Demand inplay TM Games Library inroute TM Flight Information intouch TM Connectivity Services instore TM Duty Free Shopping inform TM Surveys & Onboard Web Sites interactive Chef TM Food and Beverage Services inprint TM Electronic Publications incontrol TM Crew Services 2

4 THALES SERVICES PROVIDE WORLDWIDE PRESENCE AND FULL SUPPORT Service programs are designed around the needs of the customer The deployment of the TopSeries system is supported by a team of experienced people that are expert in the fields of program management, media services and product support. Thales prides itself on its commitment to customer satisfaction and strives to exceed customer expectations through highly personalized service. Program Management Helping the customer meet their objectives is the priority for the program management organization. At Thales, this group of people is made up of dedicated professionals that are committed to on-time delivery of customer programs. TopEffects! Digital Media Services Managing the content for the TopSeries system is a specialized service that Thales provides. Flexible service programs cover four main areas: Content Management Audited by the Motion Picture Association of America, the Thales digital content management center provides compilation, test and hard drive duplication services. User Interface Design Thales offers creative services that support the development of airline branded menu screens for passenger displays and crew terminals. Applications Thales applications are focused on increasing customer satisfaction and creating airline operation efficiencies. Topeffects.com For customers that want to be involved in content updating, Thales has established a dedicated website that facilitates this process easily and cost-effectively. For each program, a manager is assigned to oversee the entire implementation of the program requirement. They have intimate knowledge about the system and ensure that coordination and communication between all parties involved runs smoothly and to schedule. Media coordination ensures on-time content delivery to the aircraft. User Interface design consultation maximizes brand presentation. 3

5 THE SERVICE ORGANIZATION IS NEAR THE CUSTOMER FOR MAXIMUM SUPPORT AND AVAILABILITY Avionics Services Worldwide The Thales global service network provides a wide range of service options covering: On-Aircraft Maintenance System Repair Scheduled Maintenance System Cleaning Meet and Greet Seat Sweeps Entry into Service Fly Along Installation Support Integration Services Repair Station Maintenance Component Repair & Cleaning Scheduled Maintenance Spares Provisioning Spares Pool Leasing Loaners Logistics Warranty Maintenance Content Logistics Content Loading Data Offloading Maintenance, Engineering & Cabin Crew Training Customized Hands-on Classroom On the job Training Kiosks Computer Based Publications Service Locations (Present & Future) The Americas Brazil / Buenos Aires / Dallas / Edison Los Angeles / Memphis / Miami Minneapolis / New York / Phoenix San Francisco / Santiago / Tampa Vancouver Europe & Africa Amman / Bangalore / Beirut Chatellerault / Copenhagen / Frankfurt Hamburg / Kuala Lumpur / Lima London / Madrid / Manchester Milan / Munich / Paris / South Africa Toulouse Far East Abu Dhabi / Bangkok / Beijing / Brunei Haneda / Hong Kong / Mubai Philippines / Singapore / Sydney / Tokyo Analyzing system reliability is a key support function. Training facilities are well equipped and comfortable for all day training. 4

6 TOPSERIES IS THE ADVANCED IFE SYSTEM BUILT FOR TODAY AND TOMORROW The Thales system combines open industry standards with avionics quality About the Hardware Modular head-end components scale to specific needs Highly reliable Thales power supplies Rack mounted LRUs packaged per ARINC 600 (no fan in any unit) Hardware components selected from industry leaders in their field Adapted technologies minimize power, weight and size About the Software Open source industry platform: Linux O/S Apache Web Server Commercial Browser Industry standard network protocols http https html xhtml xml About the Networks Use Ethernet technology Use standard 802.3u Ethernet switches in all head-end distribution units 802.1Q VLAN / 802.1P Class of Service (CoS) Standard USB & RJ data connections for peripherals Technical Excellence Quality IFE 5

7 THALES IS READY TO SERVE YOU. North America 58 Discovery Irvine, California Europe Middle East Africa 105 avenue du General Eisenhower BP Toulouse Cedex 1 France Far East 21 Changi North Rise Singapore Tele: Fax: Tele: +33 (0) Fax: +33 (0) Tele: +(65) Fax: +(65)

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