NetIQ User Conferentie NetIQ Update. Travis Greene Chief Service Management Strategist

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1 NetIQ Update Travis Greene Chief Service Strategist

2 About NetIQ

3 Strength, Leadership and Innovation NetIQ, An Attachmate Business One of the top 25 software companies in the world Thousands of customers, including hundreds of the Fortune 500 and Forbes Global 2000 Over 14 years of experience providing systems and security management solutions A Leader in Managing over 16M Windows systems, 23M Exchange mailboxes, and 1M VoIP phones Winner of 2009 Redmond Reader s Choice Award for Virtual and Optimization Forrester Total Economic Impact report illustrating 141% ROI and 1.2-year payback period A Leader in A Leader in Gartner SIEM Magic Quadrant for 4 years in a row Fourth largest global market share (IDC, 2008) in and Vulnerability One of the 20 Best Products in 20 Years and 2009 Reader Trust Award winner for Best Policy Solution by SC Magazine A Forerunner of Next-Gen Technology Patented technologies for monitoring, administration and security management Pioneered Windows, iseries, VoIP, and virtualization management Recognized leader in the convergence of systems and security management Independent provider of IT process automation (run book automation)

4 Extensive Customer List Telecom Banking / Finance Healthcare / Pharmaceuticals Food / Beverage / Retail Energy Manufacturing MSPs Government

5 Great Technology Partners

6 Global Support Canada Quebec, Montreal Toronto, Ontario Europe Vienna, Austria Boulogne, France Munich, Germany Ratingen, Germany Galway, Ireland Ennis, Ireland Milan, Italy Rome, Italy Alphen aan den Rijn, Netherlands Edinburgh, Scotland Madrid, Spain Stockholm, Sweden Zurich, Switzerland Istanbul, Turkey Manchester, UK Staines, UK United States Scottsdale, Arizona Goleta, California San Francisco, California Palm Harbor, Florida Duluth, Georgia Chicago, Illinois Annapolis, Maryland Boston, Massachusetts Detroit, Michigan St. Louis, Missouri New York, New York Durham, North Carolina Cincinnati, Ohio Cleveland, Ohio Exton, Pennsylvania Dallas, Texas Houston, Texas Herndon, Virginia Bellingham, Washington Seattle, Washington Africa Cairo, Egypt Bryanston, South Africa Central and South America Buenos Aires, Argentina Brasilia, Brazil São Paolo, Brazil Mexico City, Mexico Asia Australia/New Zealand Melbourne, Australia Canberra, Australia Sydney, Australia Auckland, New Zealand Hong Kong Singapore Tokyo, Japan New Delhi, India Bangalore, India

7 Product Portfolio

8 NetIQ s Specialized Solutions Proven for and IT Organization Operations Compliance NetIQ AppManager NetIQ Products NetIQ Secure Configuration Manager NetIQ Manager Servers and Desktops Databases and Services and Applications Hardware Active Directory Network Infrastructure VoIP and IP Telephony Virtualization Technology Custom Applications Managed Technologies

9 NetIQ s Specialized Solutions Proven for and IT Organization Operations Compliance Enterprise Configuration Control Servers and Desktops Databases and Services and Applications Hardware Active Directory Network Infrastructure VoIP and IP Telephony Virtualization Technology Custom Applications Managed Technologies

10 NetIQ IT Process Automation Enabling Cross-Functional Processes IT Organization NetIQ is automating IT organizational processes, bridging functional silos and making individual groups more efficient. Operations Compliance Enterprise Configuration Control Servers and Desktops Databases and Services and Applications Hardware Active Directory Network Infrastructure VoIP and IP Telephony Virtualization Technology Custom Applications Managed Technologies

11 NetIQ IT Process Automation Enabling Cross-Functional Processes IT Organization IT Organizational Processes NetIQ is automating IT organizational (Macro Processes) processes, bridging functional silos and making individual groups more efficient. Operations Compliance Enterprise Configuration Control Servers and Desktops Databases and Services and Applications Hardware Active Directory Network Infrastructure VoIP and IP Telephony Virtualization Technology Custom Applications Managed Technologies

12 NetIQ IT Process Automation Enabling Cross-Functional Processes IT Organization IT Organizational Processes (Macro Processes) Operations Compliance Enterprise Configuration Control NetIQ is also automating run book procedures that are delivered mostly within IT functions. Servers and Desktops Databases and Services and Applications Hardware Active Directory Managed Technologies Network Infrastructure VoIP and IP Telephony Virtualization Technology Custom Applications

13 NetIQ IT Process Automation Enabling Cross-Functional Processes IT Organization IT Organizational Processes (Macro Processes) Operations Compliance Enterprise Configuration Control Run Books NetIQ is also automating run book (Micro Processes) procedures that are delivered mostly within IT functions. Servers and Desktops Databases and Services and Applications Hardware Active Directory Network Infrastructure VoIP and IP Telephony Virtualization Technology Custom Applications Managed Technologies

14 NetIQ IT Process Automation Enabling Cross-Functional Processes IT Organization NetIQ Aegis IT Organizational Processes (Macro Processes) Operations Compliance NetIQ AppManager NetIQ Enterprise Products NetIQ Secure Configuration Configuration Control Manager NetIQ Manager Run Books NetIQ Aegis (Micro Processes) Servers and Desktops Databases and Services and Applications Hardware Active Directory Network Infrastructure VoIP and IP Telephony Virtualization Technology Custom Applications Managed Technologies

15 Independent Assessment A Perfect Big 4 Challenger Strategy FORRESTER NetIQ has created a perfect challenger strategy for ITMS by building a strategy focused on integration with customerinstalled solutions and providing IT process automation through Aegis A perfect example of using the full force of IT process automation.

16 Our Approach to Deliver Customer Success

17 Customer Value Realization Two Very Different Scenarios Value Getting from Point A to Point B demands: Relationship of Trust Professional Services Technical Support Quality Releases Features / Functions Delivered Premium Support B A Satisfaction

18 Customers Expect Value Growth What Often Happens Over Time Accelerated Value Long-Term Optimization Lack of Subject-Matter Expertise Lack of Professional Services Value Lack of Focus Lack of People Vendor Moves On No Ownership of Success Implementation Starts Time Cost Exceeds Value

19 Impacting the Expectation of Value Curve Regaining and Assuring Value by Delivering Success Accelerated Value Long-Term Optimization Deliver Automation through Aegis Deliver Professional Services Value Provide Premium Support Specialize / Improve SME Reduce Risk of Failure Implementation Starts Time Cost Exceeds Value

20 Thank You for Participating You have three tracks to choose from: Enterprise Enjoy the conference

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