Our Identity LOCAL PARTNERS GLOBAL SOLUTIONS

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2 Our Identity LOCAL PARTNERS GLOBAL SOLUTIONS Instead of a centralized multinational, we are an alliance of 70 independent assistance companies and providers with a global presence across all five continents. Our international presence and approved global network allow our Partners to do what they do best. We combine shared global values with a comprehensive knowledge of local cultures. 2

3 FACTS & FIGURES Founded in 1992 and incorporated in Partners & Accredited Service Providers IAG is exclusively OWNED BY 20 of its PARTNERS LOCAL LEADERSHIP: Partners are in the first tier in their respective markets INTERNATIONAL presence Our Partners provide MEDICAL & TRAVEL, ROADSIDE, HOME, CORPORATE and SECURITY ASSISTANCE Activities are supported by Partners in various PANELS 3

4 2016 aggregated turnover = 1.6 BILLION EUROS 2016 KEY FIGURES 181 million end users covered 6.2 million cases handled 2 million roadside cases 121,580 travel cases 732,580 medical cases 34,560 medical repatriations Source: IOF Partners, 2016

5 2016 KEY FIGURES 21.2 million Calls Handled 7,500 Staff Worldwide 1,022 million Expenses paid directly to Medical Providers 41,421 Hospitals/ clinics in contract via IAG Partners Source: IOF Partners,

6 OUR STRUCTURE 6

7 IAG Supervisory Board Members A truly international body They are elected by the IAG shareholders to develop and define the Group s strategy. Michael Marquardt Executive Chairman, AA International, Indonesia Chairman of the Supervisory Board Meredith Staib CEO Customer Care, Australia Member of the Supervisory Board Executive Committee Marcel Van Der Meulen Director at SOS International, Netherlands Vice Chairman of the Supervisory Board Pascal De Medeiros Deputy CEO Garantie Assistance, France Member of the Supervisory Board Executive Committee Daniel Cornudella Assistance Director RACC, Spain Faruk Ertug Deputy General Manager Remed Assistance, Turkey Rodrigo Canasi CEO Iké Asistencia, Mexico Will McAleer President World Travel Protection, Canada Mouhssine Cherkaoui CEO Maroc Assistance Internationale, Morocco 7

8 IAG Head Office Team Cecile Hermetz General Manager David Clero Quality, Network & Database Coordinator Paola Almonte Marketing & Communications Coordinator Louise Heywood Innovation Consultant Stephanie Chedid Office Manager Thao Luu Marketing Assistant Andreas Fuchs Roadside Assistance Advisor Alex Minajew External Commercial Advisor

9 OUR PARTNERSHIP PROGRAM & NETWORK 9

10 Our Partnership Program Core Partner Core Partner (CP) For large-scale assistance companies that routinely manage inbound and outbound cases. Assistance Partner Assistance Partner (AP) For assistance companies that deliver local assistance services in their home country. Accredited Service Provider Accredited Service Provider (ASP) For specialist providers such as air ambulances, medical facilities, medical escorts, funeral assistance, amongst others. 10

11 70 PARTNERS & ACCREDITED SERVICE PROVIDERS CP ASP PP ASP ASP ASP ASP CP ASP ASP ASP ASP CP CPASP CP CP PP CP AP ASP ASP AP ASP AP AP CP CP PP CP CP CP AP CP APCP CP CP CP AP ASP AP AP AP AP ASPASP ASP ASP CP AP CP ASP AP AP CP CP CPASP ASP CP ASP CP CP ASP CP CP Core Partner AP Assistance Partner ASP Accredited Service Provider

12 Core Partners 12

13 Assistance Partners 13

14 Accredited Service Providers 14

15 B E N E F I T S IAG offers its Partners & ASPs: According to Partnership status (CP- AP- ASP) International Recognized Accreditation, partners are accredited on the grounds of stringent selection criteria A comprehensive network of qualified partners & correspondents abroad International Database with vetted accredited service providers worldwide Networking and exchange of know-how (via 3 knowledge sharing events) Cost efficacy solutions & negotiated prices with providers Enhanced visibility & credibility through IAG co-branding 15

16 IAG Globus Database 16

17 IAG Operational Database GLOBUS 17

18 IAG Operational Database GLOBUS For 10 years Globus database has been providing operational and administrative information on IAG networks of partners, correspondents, medical providers, and other assistance related providers. The first version of Globus was created in 2006 in order to pool the extensive knowledge base held by each IAG company into one unique, proprietary database which is exclusively available to IAG Partners. 18

19 Exchange of know-how & Networking events 19

20 IAG Forums 20

21 Bi-annual IAG Forums The IAG Partnership opens doors to new business relations via our annual Forums. IAG events are unique occasions to meet face-to-face with the top management of IAG partner companies. Biannual IAG Forums are an excellent opportunity for Partners to learn about each other s capabilities, exchange know-how and discuss best practices. Rather than making multiple business trips, participants can take full advantage of these opportunities to meet new partners and providers from across the globe. 21

22 Watch the Video: IAG Forum Berlin, Germany 22

23 IAG Academy The IAG Academy is an annual training session for Assistance Coordinators & Supervisors. Participants from around the world enjoy learning through real-life case studies and exchanging knowledge with professionals within the assistance industry. 23

24 Watch the Video: IAG Academy Montreal, Canada 24

25 Our Partners & Accredited Service Providers are our best ambassadors. Find out what they say about us 25

26 IAG provides RACC with a variety of resources and capabilities. Worldwide implantation means that we are able to assist any traveler, no matter their location or their needs, thanks to IAG s worldwide network of partners. Having access to a multicultural network of different partners working together and exchanging experiences is an extraordinary asset. Daniel Cornudella Assistance Director, RACC Core Partner, Spain 26

27 Dr. Dimitris Koliniatis CEO, Athens Assistance Assistance Partner, Greece IAG gave us the opportunity to turn knowledge, collaboration and friendship into recognition, credibility and business confidence. 27

28 Dr. Arthur Zulficarov General Manager, Global Voyageur Assistance Assistance Partner, Russia IAG has supported us in reaching the high standards that are required to compete at an international level. There is continuous communication between Partners, with a focus on our own development, plus they supply nicely designed marketing tools, while allowing us the space to maintain our own identity. IAG has offered GVA a complex solution for our international credibility and professionalism. 28

29 As an IAG Accredited Service Provider, Sharp HealthCare, through our Global Patient Services Department, has extended its mission to provide quality, service-oriented care on a global scale while at the same time achieve critical business goals. The ability to secure strategic alliances through the various IAG Forums has been invaluable to that end. Jacquie Schwoerke Vice President, Global Patient Services, Sharp HealthCare Accredited Service Provider, USA 29

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31 International Assistance Group rue de Rivoli, Paris, France netiag@netiag.com