About ITG. Mission. History. Vision. Values

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2 About ITG Mission Information Technology Group (ITG) is a Lebanese holding company. We combine an array of autonomous affiliates dedicated to providing a large portfolio of solutions and services in the MENA region. Being a highly diversified group, ITG s dedicated professionals are specialized in numerous technological fields and business sectors. Strong with our long established reputation and proven track-record, we can offer the full spectrum of solutions to most businesses, ranging from office furniture to the full-fledged data center, in addition to Cloud-based services. Throughout its successful history, ITG has built solid partnerships with leaders in the ICT industry. This enables us to service our varied clientele with state-of-the-art solutions in the areas of hardware, system software, application software and related professional services, building automation and office solutions. We provide end-to-end solutions and services through different go-to market models: Enterprises (small, medium or large): adapted solutions requiring professional services ranging from consultancy to integration as well as maintenance and on-going (24/7) support schemes Distribution: via a large network of value added resellers, dealers and retailers Consumers: through our retail outlets and our e-store ( ITG derives additional strength and reach thanks to its affiliation with the Holcom group of companies which has a 50 year history in diligently serving clients in the EMEA region with its 5,700 professionals. For more info on ITG: History Major milestones leading to the creation of ITG (Holding): 1967: INTERBUREAU: Provision of office equipment from Olivetti 1978: MIDEAST DATA SYSTEMS: Provision of mini-computers from Data General 1992: Consolidation and restructuring of operations and creation of two sub-holdings: MIDIS group (formerly known as MDS Holdings) and ATG (HOLDING) 2001: Creation of ITG (Holding) to consolidate the IT operations in Lebanon, ensuring synergy between all companies to better address both the local and regional markets. We are committed to empower our teams capabilities to work ethically and diligently to deliver a wide range of superior technology products and services tailored to the exact needs of our customers. We also endeavor to meet our shareholders and business partners expectations. Vision Innovative, inspired and motivated technology professionals providing value solutions to customers, driven by a partnership culture shaped by excellence. Values We are committed to performance and to customers and partners satisfaction We act with integrity, trust and show respect We work as a team We are passionate about our business We strive for our success & celebrate each achievement 1 Information Technology Group Information Technology Group 2

3 Advanced IT Infrastructure Networking & Telecommunications Distribution of ICT Equipment VERTICAL SOLUTIONS Banking Telco Hospitality Higher Education Healthcare Enterprise Solutions Cloud Services Site & Power Renewable Energy Solutions Smart Building & Office Solutions Imaging & Printing Contact Center Services Also available as a Cloud-based service 3 Information Technology Group Information Technology Group 4

4 Advanced IT Infrastructure We have developed the IT Infrastructure of leading companies in different business sectors. Our strength comes from offering best-of-breed products from world leading vendors, coupled with years of experience in the consultancy and implementation of global IT solutions: From setting strategy to designing and implementing full solutions. Data Center - Enterprise Servers - Storage - Converged Infrastructure - IT Virtualization - Cloud Computing - Software Defined Datacenter - Business Continuity - Data Protection Networking - LAN / Wireless / WAN Infrastructure - Network Management - Software Defined Network - Load Balancing - Network Access Control - IP Address Management Security - Unified Threat Management - Endpoint Protection - Intrusion Prevention Systems - Penetration Testing - Encryption - Data Loss Prevention - Payment & Data Security - Application & Database Security - Identity / Access Management - Security Information & Event Management - Regulatory Compliance - Time Attendance & Access Control Networking & Telecommunications Through the implementation of many complex, multisite and multinational large projects, ITG has proved a high level of expertise in the below fields of technology: Network Cabling Infrastructure Solutions for Voice and Data, as well as any IP communication Network LAN, WAN and WLAN Network Security Full network security solution from firewalls to intrusion prevention Telecommunication Solutions Complex telecom solutions including Voice & IP Telephony, Video Conferencing, Unified Communications & Collaboration, Conversations & Unified Trading Communication Enterprise IT Management - IT Service Management - IT Operations Management - Business Service Management - Application Performance Management - Asset Lifecycle Management - Datacenter Automation - Application Lifecycle Management - Quality & Performance Testing - Project & Portfolio Management Big Data - Data Archiving, Discovery & Retention - Information Analytics - Marketing Optimization - Customer Communication Management - Information Management & Governance Software Licensing Solutions - Flexible Licensing Programs - Enterprise Licensing Agreements - Software Asset Management Client Solutions - Thick & Thin Computing - Client Virtualization - Mobility - Bring Your Own Device (BYOD) - Client Management - Workstations - Digital Signage 5 Information Technology Group Information Technology Group 6

5 Distribution of ICT Equipment ITG distributes quality ICT products from world leaders in the IT industry. We have a proven expertise in channel distribution and we serve a large network of resellers, from value added resellers, small retailers, to large retailers, and sub-distributors. We aim to provide our resellers with quality solutions & services to give them business advantage We continuously conduct market studies, evaluate their needs and the changes in the market, and accordingly redefine our tactics to remain their trusted Information Technology ally We provide to each of them a tailor made sales and marketing program, combining all required aspects to reach their immediate customer targets. We address the specific needs of each segment through a push & pull strategy We regularly push their team to complete the certifications and accreditations required by the vendors, and to cater for the needs of different market segments We are also committed to fulfill our engagements towards our suppliers. Developing our vendors brands and growing their business is a priority at ITG. We dedicate a specialized team to each brand We keep our marketing activities and sales strategies aligned with that of the suppliers We offer financial facilities in sync with the budget / target to which we commit towards our vendors 7 Information Technology Group Information Technology Group 8

6 Banking Solutions Information Technology is for banks an important driver for growth and is essential to develop new products and services, and to attract and retain customers. We, at ITG, have developed expertise in providing and implementing specialized software solutions, from world leading vendors, to banks in the Middle East region, helping them address their needs. We offer the right mix of IT and banking expertise. We understand the banking business from an IT perspective, we master the IT solutions that we propose and we have the technical know-how to deploy such solutions in accordance with the banks requirements. We have worked with banks in different countries, with different local requirements and we adapted our solutions and services accordingly. Thus our team developed an important knowledge base which makes it more flexible and quick to respond to the banks IT and functional demands. Our expertise covers the areas of Core Banking as well as EFT (Electronic Funds Transfer) and Payments. Core Banking - Corporate, Retail & Private Banking - Mobile & Internet Banking - Asset Liability Management - Risk Management - Profitability - Compliance & Governance - Lending & Collection - Electronic Signature - National Clearing System Telco Solutions Telco operators are facing today big challenges: To aim for cost efficient, profitable operations and broader public service values focused on the provision of economical, reliable and widely accessible services. In order to be competitive, a Telco company must be able to leverage its technological capabilities to the maximum, and needs to rely on a robust Operational & Business Support Systems (OSS / BSS) infrastructure, handling its complex operations and allowing it to introduce new products to the market in days, while increasing revenues. ITG's offering to the Telco sector includes specialized solutions helping to manage the end-to-end service quality, overcome the billing process complexity, retain a large customer base, while maximizing revenue opportunities. OSS / BSS Solutions - Convergent Billing - Mediation & Activation - Interconnect & Wholesale Management - Revenue Assurance - Fraud Management - Asset Assurance - Risk Management - Profitability DC Telco Power Solutions Assets Management Electronic Funds Transfer (EFT) - ATM / POS Switching - Debit / Credit Card Management - Instant / Central Card Issuance - Fraud Management - ATM Monitoring System - ATM Simulation Stress Testing - Mobile Payment 9 Information Technology Group Information Technology Group 10

7 Higher Education Solutions ITG offers specialized solutions and services to the Higher Education industry, aiming to: Achieve a digital campus that is flexible and robust enough to grow with the institution evolving needs, based on the latest technology and tools Establish a framework for integrating communication, collaboration, learning and administrative environments, for students, faculty and staff The challenge to delivering values lies in selecting quality solutions based on best practices in the Education field, and choosing the right partners with both Academic and IT expertise, who will ensure that the systems are well designed, implemented and perform optimally. Student Information Management Comprehensive student life cycle: Starting when the student is an interested prospect all the way to when he/she becomes an alumnus. - Inquiry / recruitment A student inquires (inquiry), applies (admission), is accepted and enrolls (registration), is billed and pays (billing & collection), then graduates (alumnus) - During this student life cycle, the institution manages as well its faculty, academic calendar, catalogue, courses all based on its established policies and procedures (academic records) - To integrate communication and collaboration to the above core system, a web-based interface is available for visitors, students, faculty, administrators, and other members of the institution s learning community (self-service) Learning Management System - State-of-the-art learning It is based on media-rich course design, end-to-end course automation, configurable registration & enrollment, and personalized user experience - Robust competency management Certifications, progress and performance dashboards - Compliance and authoring - SCORM and AICC compliant including assessment and exam authoring tools Hospitality Solutions The ITG hospitality team groups professionals and consultants with industry specific experience, having worked in restaurants and hotels for several years, and sharing their sense of urgency. They know the operational side of the business, they master our solutions and have the right technical expertise. Our team implemented solutions for a wide range of customers; from small standalone to large regional and international chains (of restaurants and hotels), adapting to country specific needs across the region. Our customers have operations in various countries in the MENA region. Restaurant Management POS and F&B: Table Service, Casual and Fast Casual, Institution / Cafeteria and Sports / Recreational Facilities Kitchen Display & Guest Management To support busy kitchens and team members, and to simplify the host stand and increase guest traffic Hotel Management Front Office and Back Office including a wide range of interfaces Supply Chain & Material Management Solution For hotels, restaurants and catering companies, to ensure absolute control over all stock purchased, from requisition through to consumption 11 Information Technology Group Information Technology Group 12

8 Healthcare Solutions Our integrated healthcare solution covers all the medical and administrative activities of public and private healthcare organizations, in the areas of patient records, provision of care, biology and medical imaging, in a connected prescription mode using the most advanced technologies. Much more than a billing system a FULL Hospital Information System - It manages simultaneously the medical aspect and the billing aspect: Patient cycle, operating room, emergency room, radiology (RIS / PACS), anatomic pathology workflow, laboratories, etc A truly global solution - From a University Medical Center with more than 3,000 beds, to a Private Center with less than 100 beds, our solution manages millions of patient records for all types of stays. Clients will benefit from the Best Practice of all these hospitals All world medical / nursing standards are implemented and certified; such as ICD 9 and 10, NANDA (Nursing Diagnosis list), EUCAST (European Committee on Antimicrobial Susceptibility Testing). Available drug databases include: VIDAL, NHS, MIMS and FDV A strong local partner with the right healthcare and technical know-how Enterprise Solutions ITG has developed, through the years, extensive expertise in the implementation of business software solutions in mid-size to large organizations, in various sectors. Besides the product quality and spectrum of functionality, a successful business solution implementation also requires a professional and proven implementation methodology as well as a qualified team deeply knowledgeable about the products functionality and the technical engine, and able to positively communicate with the client s users. We believe that our customers are our partners, with whom we share success. Accordingly, our approach consists of joining the business-specific knowledge held by our client with our own product and systems knowledge. ERP (Enterprise Resource Planning) Human Resources Management Asset Management Warehouse Management Enterprise Performance Management Corporate Governance Enterprise Project Management Business Process Management Workflow Management Enterprise Information Web Portal & Collaboration Enterprise Content Management Data Warehouse & Business Intelligence Big Data Solutions Middleware & Application Integration 13 Information Technology Group Information Technology Group 14

9 Cloud Services ITG offers a comprehensive enterpriseclass cloud computing and managed services portfolio, catering for different service models (Infrastructure, Platform and Software), and deployment scenarios (Private, Public or Hybrid Cloud). From robust cloud computing solutions to complete managed services and colocation options, your network infrastructure, applications, systems and data are maintained in highly secure data centers. Our data center experts custom-design the best solution to ensure optimum data, voice, network and cloud performance. Our cloud consulting team will help you define the possible deployment scenarios and infrastructure needs. We evaluate each layer of your application and provide the right cloud solution model for each component. We have a full suite of productivity solutions tested and certified, yet simple and flexible enough to ensure quick deployment, adoption, and support. With our cloud offering you can take advantage of a consistent set of capabilities, whichever deployment method you choose-be it traditional or trendy, through an incountry cloud or into a public one. Do you want familiar and easy-to-use productivity solutions, such as Microsoft Exchange, SharePoint and Lync? But have legal requirements that require your data to remain in-lebanon? Do you need to work with a service provider that can meet your enhanced compliance requirements? We offer you the hybrid productivity solutions you need. We take into consideration your unique requirements such as data sovereignty, contractual conditions, customized capabilities and enhanced network requirements. We address the challenges of maintaining scalability and high availability of your hosted database or application. Our professionals have a deep understanding of application infrastructure design and service operations, to help you simplify the management of applications running on the cloud, while ensuring the best performance, operations and support. The high availability of your critical services is guaranteed by coordinating the replication and recovery and using geographic redundancy. Trusted advisor to help you plan your infrastructure migration to leverage the best of the cloud, which means a single point of contact Data hosted in secure data centers in Lebanon with Secure (encrypted) data protection, that helps in ensuring data sovereignty Managed services and consulting for risk mitigation, deployment, integration, and business process improvement Comprehensive and consistent management of application, OS, Hypervisor, hardware across private, public, and hybrid clouds Customized SLAs versus a one-size-fitsall approach Greater data protection using geographic redundancy, and orchestrated recovery to quickly address services outages Scalable architecture to meet growing requirements 15 Information Technology Group Information Technology Group 16

10 Renewable Energy Solutions In response to the ever challenging energy needs and the global requirements for a sustainable development, ITG offers solutions and expertise in the area of renewable energy and power solutions. Our team has the right skills to study, plan, design and implement the most suitable and cost-effective energy solution, for each client, depending on his special setup and needs, and according to the highest standards. Our expertise covers solutions in the following areas: Photovoltaic Solar Energy Wind Energy Hybrid Solutions combining several types of energy In renewable energy projects the client buys the energy right now for the next 20 years, which makes choosing the right partner to work with, even more important. Site & Power Your organization needs high availability of resources, power continuity and the required environmental control infrastructure for your sensitive and mission critical equipment, applications and information technology. Thus it is important that you rely on prime quality solutions, as well as on expert services for the planning, design, installation and support of site and power solutions. We have been involved in ensuring business continuity to our clients for more than 30 years, and we have successfully implemented thousands of power and cooling solutions in different industry sectors. We know the outcome of power failures and how that can affect your operations, services, clients loyalty, costs and business results. We also provide a comprehensive array of electrical products and services that allow you to take a strategic and holistic approach to power management: Distribute and control power with the utmost in reliability, efficiency and safety. Our portfolio includes products for Circuit Protection, Electrical Distribution, and Power Quality & Monitoring. In addition, we provide full design and implementation of turnkey data centers including disaster recovery sites and business continuity facilities. We have a strong experience in building the data center environment for a reliable and safe operation. Our solutions include: Data Center & Disaster Recovery Site - Civil Works - Raised Floor - Lighting - Earthing & Bonding - Racks & Containment - Fire Alarm, Protection & Fighting - CCTV, Access Control & Public Address - Precision Cooling - UPS Systems - Environment Monitoring - Data Center Infrastructure Mgmt. (DCIM) Site & Power Solutions - UPS Systems - Electrical Power Distribution & Control - Structured Cabling - Industrial Batteries - DC Telco Power Our services also cover the deployment of structured cabling for Voice, Data, and IP communications: Copper and fiber networks, inside and outside plant as well as Passive Optical Networks (PON). 17 Information Technology Group Information Technology Group 18

11 Smart Building & Office Solutions ITG complements its products portfolio offering with complete high-end Intelligent Building & Office Solutions, including lighting automation systems, workplace architecture material and furniture. Our specialized business unit is an official dealer for several leading manufacturers in these fields. It is the backbone for Green and Intelligent Buildings, providing innovative, smart solutions for homes and workplaces that lead to a new era of comfort, effectiveness and efficiency. Smart Building for a Better Living! Intelligent Home Solutions - Home Automation - Lighting - Shading - Wiring Devices - Audio Visual - Home Entertainment Applications - Electric Door Lock & Fingerprint - Food Waste Disposal Intelligent Buildings Solutions - Lighting - Lighting Control System - Shading - Energy Saving System - Guest Room Management System - Building Management System Office Solutions - Office Furniture - Architecture Material - Partitioning Solutions - Workplace Layout Design - Motorized Shades Imaging & Printing ITG built elite partnerships with global leaders in imaging and printing. Our solutions cover the whole spectrum of needs of small companies and large organizations, and in different specialized sectors such as engineering, copy centers, advertising and printing press. Our large product portfolio includes printers, from desktop printers to production printers, copiers, scanners, and 3D printers & scanners. In addition, ITG provides Managed Print Services (MPS) whereby the client outsources the centralized management & continual optimization of its document output fleet to ITG experts in printing solutions, achieving efficiency, productivity and cost savings. ITG has more than 15 years of experience in offering and servicing of photo & videos systems, directly to endusers and photography professionals, or through a network of dealers and resellers. We represent Canon, the worldwide leader in photo & videos systems, and our engineers are periodically trained to stay up-to-date with the latest Canon technology, and to ensure a fast and professional service to our customers. We work with many professional photographers and our specialized team plays the role of consultant, advising them on the new products features and benefits, helping them in their purchasing decision. Our service center is equipped with the latest repair tools to guarantee quality of repair, as well as fast response time. Our professional team certified and trained by the vendors we represent, offers you end-to-end solutions and services: Printers / Multifunction Machines Copiers Production Printers Large Format Printers Banking Printers 3D Printers 3D Scanners Laser Engraving & Cutting Systems Managed Print Services Photo & Video Systems 19 Information Technology Group Information Technology Group 20

12 Contact Center Services ITG contact center services are dedicated to managing the customer relationship cycle. Our operations run 24h/7d and serve various needs ranging from contact center activities to IT infrastructure support and help desk services. As Business Process Outsourcers, we manage all kinds of interactions taking place between companies and their customers across the whole customer relationship value chain starting from lead generation to order fulfillment, dispatching, customer care, satisfaction monitoring and technical support. IT Support Tele-sales & Account Management Customer Services Banking Services 21 Information Technology Group Information Technology Group 22

13 VENDORS SOLUTIONS TREE IT INFRASTRUCTURE BANKING TELCO ENTERPRISE HOSPITALITY HIGHER EDUCATION ADVANCED IT INFRASTRUCTURE Servers / Storage / Virtualization Software Defined Data Center Business Continuity & Availability IT Security IT Service & Operations Mgmt. Software Licensing Personal / Client Computing SITE & POWER NETWORKING & TELECOM. Software Defined Network Network Security Network Mgmt. & Optimization Switching & Routing Structured Cabling Unified Communications Voice & IP Telephony Video Conferencing DATA CENTER & DISASTER RECOVERY SITES Civil Works & Raised Floor Security Racks & Containment Precision Cooling UPS Systems Environment Monitoring Data Center Infrastructure Mgmt. POWER SOLUTIONS UPS Systems Electrical Power Distribution & Control Structured Cabling Industrial Batteries DC Telco Power CONTACT CENTER SERVICES Customer Care Telesales & Telemarketing Account Mgmt. IT Support Collection Services ENTERPRISE SOLUTIONS ERP (Enterprise Resource Planning) HR Mgmt. CRM Business Process / Workflow Mgmt. Content Management Big Data Solutions / Business Intelligence Middleware & Application Integration CLOUD SERVICES Infrastructure, Platform, Software Private, Public, Hybrid Cloud Managed Cloud Services Colocation Services Business Continuity VERTICAL SOLUTIONS Banking Telco Hospitality Higher Education Healthcare IMAGING & PRINTING Printers / Multifunction / Copiers Production Printers Large Format Printers Managed Print Services Managed Document Services 3D Printers & Scanners Digital Signage Photo & Video Systems SMART BUILDING & OFFICE SOLUTIONS Home Automation Building Management Office Furniture Partitioning & Architecture Material Lighting & Shading Controls RENEWABLE ENERGY Solar PV Solutions Hybrid Solutions Wind Solutions HEALTHCARE POWER & ENERGY SMART BUILDING & OFFICE SOLUTIONS 23 Information Technology Group Also available as a Cloud-based service Information Technology Group 24

14 AFFILIATES Allied Computer Services (ALCS) Maintenance & Support Services Diab Bldg., Mkalles T E info@alcs.com.lb Midware Data Systems IT Infrastructure & Energy Solutions T E info@midware.com.lb Cirrus Managed & Cloud-based Services T E info@cirrus-me.com ECOsys Renewable Energy & Power Solutions T E info@ecosys.com.lb Image Systems Imaging & Printing Solutions T E imagesys@imagesys-canon.com Service dept: 460 Corniche Al Nahr, Beirut E services@imagesys-canon.com Information Management Solutions (IMS) Banking Software Solutions T E info@ims.com.lb Interlink Apple Computers & Solutions, Canon Photo & Video Systems T E info@interlink.com.lb After sales service & maintenance: 601 Corniche Al Nahr, Museum Area, Beirut T / 46 / 51 ITB Application Software & Distribution of IT Solutions Lebanon: T UAE: JBC4, 1003, JLT, Cluster N, Dubai T E info@itb-me.com MDSL Application Software & Services T E info@mdsl.com.lb PC DealNet Distribution of Hardware & Networking Solutions T E info@pcdealnet.com.lb PrimeWare Oracle Technology & Applications T E info@primeware-me.com Smart Tech Systems (Offshore) Distribution of Building Management Systems T E info@smarttech.systems SysPro Smart Building & Office Solutions T E info@syspro-me.com TeleSupport International Contact Center Services Holcom Bldg., 460 Corniche Al Nahr T E info@telesupport-int.com Chekka: St. Antonios Center, Bloc A Chekka Main Road Xtreme Logistics Logistics, Warehousing & Distribution Services Dbayeh, Zouk El Khrab T / 94 E info@xtremelogistics.com.lb RETAIL SHOPS Macshop Apple Computer Retail Store ABC Achrafieh, Level 1, Beirut T E info@themacshop.net INDEX About ITG History Mission Vision Values Solutions - Advanced IT Infrastructure - Networking & Telecommunications - Distribution of ICT Equipment - Banking Solutions - Telco Solutions - Hospitality Solutions - Higher Education Solutions - Healthcare Solutions - Enterprise Solutions - Cloud Services - Site & Power - Renewable Energy Solutions - Smart Building & Office Solutions - Imaging & Printing - Contact Center Services Appendices - ITG Vendors - ITG Solutions Tree - ITG Affiliates Mideast Energy Solutions (MES) (Offshore) Distribution of Industrial Batteries T E info@mes.com.lb The Multimedia e-store Computer e-store 460 Corniche Al Nahr, Beirut T E info@460mms.com Mideast Power Systems (MPS) Critical Power & Cooling T E info@mps.com.lb Service dept: Diab Bldg., Mkalles T ext Information Technology Group Information Technology Group 26

15 Holcom Bldg., 460 Corniche Al Nahr POB , Beirut, Lebanon info@itg.com.lb