European VoIP Summit Amsterdam 2017 #EVSAMS17

Transcription

1 European VoIP Summit Amsterdam 2017 #EVSAMS17

2 Copyright Cavell Group 2

3 Copyright Cavell Group 3

4 Thanks to our Sponsors Copyright Cavell Group 4

5 #EVSAMS17 Rob Kurver Senior Analyst, Cavell Group Dominic Black Senior Analyst, Cavell Group State of the European Market Copyright Cavell Group 5

6 What are we discussing today? Morning Future Competitors What areas of Collaboration are going to drive future revenues? Approach's to mobile successes and lessons learnt Afternoon European Cloud Communications Best Practices Fraud Protection Best Practices M&A Fork in the road GDPR Regulation changes Copyright Cavell Group 6

7 Where are we now? Copyright Cavell Group 7

8 Expanding research coverage Copyright Cavell Group 8

9 Netherlands is the second largest Hosted VoIP market in Europe Copyright Cavell Group 9

10 The Dutch market is mostly focused on the SME side of the market Copyright Cavell Group 10

11 Broadsoft competing with self built platforms for SME customers Copyright Cavell Group 11

12 8,626,936 Cloud Communications users across Western Europe Cloud Communcation users Copyright Cavell Group 12 Total Number of Cloud Communication Seats Europe (Cavell Group - June 2017) 3,500,000 3,000,000 2,500,000 2,000,000 1,500,000 1,000, ,000 0

13 Each market is at a different stage of development Copyright Cavell Group 13

14 Copyright Cavell Group 14 Europe is moving to all IP European POTS/ISDN to IP Migration status Migration Complete In Process of Migrating Not Migrating Austria Bulgaria Macedonia Croatia Liechtenstein Montenegro Slovakia Belgium Switzerland Germany Denmark Spain Greece Hungary Italy Lithuania Luxembourg Latvia Malta Netherlands Norway Romania Slovenia Source: BEREC Case Studies on Migration from POTS/ISDN to IP Oct 2016 Cyprus Czech Republic Finland France Ireland Israel Poland Portugal 18% 11% 7.7%

15 Market for Cloud Communication services is forecast to grow rapidly in Germany and France Cloud Communications Users Copyright Cavell Group 15 8,000,000 Market forecast for Cloud Communication users across European markets Cavell Group - June 17 7,000,000 6,000,000 5,000,000 4,000,000 3,000,000 2,000,000 1,000, UK Germany France Netherlands Spain Italy Switzerland Portugal Austria Belgium

16 Copyright Cavell Group 16 Key Market Themes Global Cloud Communications Embedded & Vertical Communications Value of a Service Provider Team Collaboration Improving Customer Interaction

17 Huge market opportunity for serving multinational customers Number of affiliates 25,000 20,000 Countries ranked by number of affiliates in other EU Countries Eurostat (2014) 20,749 15,000 13,681 10,000 10,420 9,819 7,708 7,364 5,000 4,087 2,807 1,755 1,429 0 Foreign affiliate in the framework of outward FATS is an enterprise or branch not resident in the compiling country over which an institutional unit resident in the compiling country has direct or indirect control. Copyright Cavell Group 17

18 Copyright Cavell Group 18 Vertical solution approach growing globally + + Provider need to understand what services their customers use and how they can integrate into them, or create specific commercial vertical propositions Providers are commercial bundling & technical workflow integration US has seen strong growth in verticalised approach TVF target the hospitality industry 8x8 integrating with Recruitment software Bullhorn

19 Copyright Cavell Group 19 Team Collaboration & Messaging grows Slack - 5 million daily users and 1.5 million paid (Jan 2017) Slack targets larger companies with launch of Grid Microsoft launched of Teams start of 2017 and their Skype for Business service rebranded last week Facebook launch Facebook at Work Broadsoft launch Team-One based on its Intellinote acquisition at end of 2016 RingCentral purchased Glip Multiple other competitors including virtualized solutions from companies like: Yammer

20 Copyright Cavell Group 20 Customer Interaction Key Contact Centre Players include Requirement to maximize customer interaction has driven growth in a number of areas: Analytics both in Enterprise & Contact Centre Integration between recording and Analytics as SPs look for more insight Focus on inbound services and Queuing Dedicated and Integrated Contact Centre Capability offered by most Hosted Players Multi-Channel interaction in contact center M&A & partner activity been hot in this areas as providers look to augment capability: 8x8 DXI, Broadsoft Transera, Metaswitch partner Telax,

21 What are we discussing today? Morning Future Competitors What areas of Collaboration are going to drive future revenues? Approach's to mobile successes and lessons learnt Afternoon European Cloud Communications Best Practices Fraud Protection Best Practices M&A Fork in the road GDPR Regulation changes Is CPaaS an opportunity or should I be worried? Copyright Cavell Group 21

22 #EVSAMS17 Coming up next Panel Discussion: Future Competitors Copyright Cavell Group 22

23 Copyright Cavell Group 23 Future Competitors Moderator Panellists

24 Disruptors in the Cloud Communications space Copyright Cavell Group

25 Copyright Cavell Group 25 Future Competitors Moderator Panellists

26 Copyright Cavell Group 26 COFFEE BREAK SPONSORED BY #EVSAMS17

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30 MTPCS

31 #EVSAMS17 Coming up next Panel Discussion: What areas of collaboration will drive future revenues? Copyright Cavell Group 31

32 Copyright Cavell Group 32 What areas of collaboration will drive future revenues? Moderator Panellists

33 UcaaS supply chain is changing dramatically Copyright Cavell Group 33 Collaboration (Internal) Enterprise Communications (External) Business Apps File Storage & Sharing Corporate Social Networking Messaging Presence Team Collaboration Audio/Video Conferencing PSTN Voice Advanced Contact Center PBX Functions Customer Contact Technology vendors looking to bundle services and move from Collaboration into Enterprise Communications and vice a versa, still large number of point solutions

34 Copyright Cavell Group 34 What areas of collaboration will drive future revenues? Moderator Panellists

35 #EVSAMS17 Coming up next Panel Discussion: Approaches to Mobile successes and lessons learnt Copyright Cavell Group 35

36 Copyright Cavell Group 36 Approaches to Mobile successes and lessons learnt Moderator Panellists Matthew Townend Cavell Group Director of Research & Consulting

37 Copyright Cavell Group 37 LUNCH SPONSORED BY #EVSAMS17

38 #EVSAMS17 Coming up next Vendors Angle Presentations Copyright Cavell Group 38

39 #EVSAMS17 Coming up next Panel Discussion: European Cloud Communications Best Practices Copyright Cavell Group 39

40 Copyright Cavell Group 40 Cloud Communications success stories Moderator Panellists

41 #EVSAMS17 Matthew Townend Director of Research & Consulting, Cavell Group Is CPaaS an opportunity or should I be worried? Copyright Cavell Group 41

42 Times they are a changing Copyright Cavell Group 42 Customer demanding more from communications Traditional Markets Revenue Falling Supply chains evolving New Disruptive Competition Emerging Requirement to tailor solution increasing

43 Copyright Cavell Group 43

44 Disruptors in the Cloud Communications space Copyright Cavell Group

45 Communications Platform Market Definition A Communications Platform as a Service is a cloud based platform that provides a range of communication or collaboration services via APIs to a third party service provider. The services provided can range from relatively basic calling and texting services to advanced capability like video collaboration and fraud management Copyright Cavell Group 45

46 Communications Platform as a Service Taxonomy Copyright Cavell Group 46 Wholesale Packaged Services Hosted PBX/UC, Telemedicine, Residential, Prosumer Example Providers Genband, BroadSoft, Core-Dial, Alianza, Re-Invent, Ringcentral, Fuze, Zoom, Re-Invent, Momentum, BT Wholesale, PCCW, Gamma Advanced Services Video Calling, Collaboration, Call routing, Call Recording Basic Services Texting, Messaging, Calling, 2FA Twilio, Temasys, Sightcall, Cisco Spark, Avaya Zang, Dubber, Tollring, BroadCloud PaaS, Zoom Plivo, Twilio, Genband Kandy, Vonage API, Mitel, Bandwidth, M800

47 Market Dynamics Copyright Cavell Group 47 White Label Providers Focus: Comms Services Outsourcing Example: Core-Dial, Genband, BroadSoft, Zoom, Ringcentral, BroadCloud Carrier CPaaS Players Basic services for mass adoption via simple APIS Example: Twilio, Vonage API, Plivo, Sinch, Mitel, Avaya Zang, Genband Communications Platform as a Service Niche Advanced Services Advanced services supplied for third party service providers to fill gaps in product feature set Example: Temasys, Dubber, Sightcall, Tollring, BroadCloud PaaS, Genband UCaaS Players Enable their platform to become the hub of communication services to third parties Cisco, Avaya, BroadSoft, Ringcentral, Fuze

48 So CPaaS more than a wholesale replacement New CPaaS report will be available End of October To be Enterprise in market you have to have a CPaaS? BroadSoft working with Telestax Mitel acquire Corvisa Avaya - Zang Vonage - Nexmo Cisco Tropo ING using Twilio for a full contact contact Centre Enabler for SPs to offer new services Copyright Cavell Group 48

49 Thanks to our Sponsors Copyright Cavell Group 49

50 Copyright Cavell Group 50 Save the date! 8 th March 2017 Cloud Comms Summit QEII Conference Centre, London #CCSLDN18

51 Copyright Cavell Group 51 DRINKS SPONSORED BY #EVSAMS17