Implementation Status & Results Vietnam Vietnam - ICT Development (P079344)

Transcription

1 Public Disclosure Authorized Public Disclosure Authorized The World Bank Implementation Status & Results Vietnam Vietnam - ICT Development (P079344) Operation Name: Vietnam - ICT Development (P079344) Project Stage: Implementation Seq.No: 12 Status: ARCHIVED Archive : 13-Jan-2014 Country: Vietnam Approval FY: 2006 Product Line: IBRD/IDA Region: EAST ASIA AND PACIFIC Lending Instrument: Specific Investment Loan Implementing Agency(ies): Key s Board Approval 15-Sep-2005 Original Closing 30-Jun-2011 Planned Mid Term Review 16-Mar-2009 Last Archived ISR 28-Sep-2013 Effectiveness 29-Sep-2006 Revised Closing Actual Mid Term Review 16-Mar-2009 Project Development Objectives Project Development Objective (from Project Appraisal Document) The Project's revised PDOs are to focus more narrowly on project activities funded by IDA, and are to assist the Borrower: (a) to support MIC#s institutional development and technical and regulatory capacity for ICT sector oversight and to increase the efficiency and transparency of public service delivery in MIC, GSO, MOFA, Hanoi and Danang; and (b) foster private sector development by increasing access to business-related government services and raising awareness and usage of ICT in Hanoi and Danang. Has the Project Development Objective been changed since Board Approval of the Project? Yes No losure Authorized Public Disclosure Authorized Component(s) Component Name Component Cost 1. ICT Leadership and MPT Modernization GSO Modernization (GSO) Hanoi E-application (Hanoi) Danang E-application (Danang) Project Coordination 1.71 Overall Ratings Previous Rating Current Rating Progress towards achievement of PDO Moderately Unsatisfactory Moderately Unsatisfactory Overall Implementation Progress (IP) Moderately Satisfactory Moderately Satisfactory Overall Risk Rating Implementation Status Overview Page 1 of 23

2 Pursuant to a formal request from the State Bank of Vietnam, a Second-order restructuring was approved by the Bank management in June The restructuring includes: (i) extension o the project closing date; (ii) revision of the Results Framework and Indicators, and (iii) partial cancellation and modification of the funding. The revised project closing date is December 31, Implementation of most contracts and key activities which are directly related to the achievement of the Project Development Objectives (PDOs) are almost completed. Several tangible outputs and measurable outcomes are observed during the final implementation supervision mission held in late October Locations Country First Administrative Division Location Planned Actual Vietnam Not Entered Thanh pho Ho Chi Minh Vietnam Thu Do Ha Noi Ha Noi Vietnam Tinh Da Nang Turan Results Project Development Objective Indicators Indicator Name Core Unit of Measure Baseline Current End Target Formulation and implementation of ICT policies and common standards in MIC Upgrading ICT infrastructure to support egovernment technical capacity in MIC, GSO, MOFA, Hanoi, and Danang Text Value Limited capacity to formulate policies and guide implementation on latest issues in ICT sector. Gap in policy instruments Enterprise Architecture (EA) and interoperability standard were formulated. e- Government framework and security are under implementation. 2 out of 4 targets were completed (EA and Interoperability standard). E- Govt Framework and security are in the final stage, o be fully completed by December Text Value 0 Completed in MIC DICs. Almost completed in Danang, and MIC HQ. Still under implementation in MOFA, GSO, and Hanoi, but all are in the final stage (user acceptance text and end-user The following three standards are formulated: Enterprise Architecture, interoperability, and e- government framework and security. Total 5. Completion of 5 internal ICT network (LAN network) 1. MIC and 12 DICs 2. GSO, 3. MOFA, 4. Hanoi Page 2 of 23

3 training). Will be fully completed by the project closing date. 5. Danang 26-Aug-2006 In Danang, 27 Departments, 8 Districts, 56 Wards/ Communes have LAN and Internet connections. In addition to that, the Metro Area Network providing Fiber Optic Cable Connection between 87 state agencies of Danang city is under operational commissioning. 30 additional departments/ agencies were equipped (DNG15) In MIC, several IT equipment for intelligent communication system such as video conference, IP phone, building security system was implemented, and used regularly. Video conference, LAN networks and other IT equipment( i.e. PC, laptops, printer etc.) were installed at 12 DICs. 80% achievement. GSO, MOFA, and Danang are at the final stage of completion (user acceptance stage) of ICT infrastructure upgrading. There has been some delay in Hanoi. Hanoi cancelled packages in June 2013 due to accumulated implementation delays, which would affect the PDO achievement, but the impact would be relatively small compared to other locations. Page 3 of 23

4 Reduced transaction costs, increased transparency and users' satisfaction of selected government services through e- applications (Hanoi, Danang) Number of e-services and socio-economic information available through egateway (MIC), portal sites (GSO, Hanoi, and Danang) Text Value 0 Transaction time will be reduced by one and a half time. E-services are under implementation. So far, 1 G2B service is operational (Business registration service in Danang.), but cost reduction rate and user satisfaction rate have not yet measured (just finished development phase). At Hanoi: Currently, there are 3 level public services implemented online by Hanoi DIC. And the time of online transactions is reduced in comparison with the traditionalway. They are: + Issuing license for publishing documents without business (transition time is reduced to 4 days from 10 days) + Issuing license for organization of press conferences (transition time is reduced to 2 days from 5 days) As of October 2013, time saving and cost reduction survey has not yet done, but by the end of the project, the full survey willbe completed. Probability of achieve the project end target will be around 80-90%. Number Value licensing e-services of MIC Page 4 of 23

5 Number of G2B services available online (Hanoi and Danang) Increase number of private firms using ICT and e-services available online (launched in May 2013).(Radio transmitter permission, registration of publications by Publishing Houses, Registration of imported publication portfolio), and application process was completely converted to e- transaction (no more paperbased application accepted.) Danang: 1-gate service is implemented, up and running. GSO portal is completed, up and running Hanoi one-gate services portal are under implementation. As of October 2013, 5 out of 6 targeted e-services were implemented and operational. Hanoi one-gate service portal is delayed. Hopefully it will be all completed by Dec 15, Text Value G2B service is operational (business registration service in Danang). Note: Public Procurement service in Danang was canceled and implemented by own govt funding. Business registration system is under implementation in Hanoi. 33 % target achieved. Text Value n/a Danang: SMEs are well-informed about the current services provided to them via the Contact center. The project targeted 3 G2B service available online, namely: business registration service (Hanoi, Danang), and public procurement service (Danang). 500 managers of SMEs trained how to apply IT in their enterprises by MIC; 1000 SME trained how to use Page 5 of 23

6 E-learning Portal is launched in June 2013 ( multimedia-lab.org) 400 courses in ICT and softskills are available in E- learning Portal, and since June 2013, total 268 people took e-learning courses. More than 100 visitors for Basic IT Training Courses (DNG10b-7.1 with 68 session e-services that Danang Cityprovides. 60 percent of SMEs use ICT in their business, and 40 percent of SMEs use ICT Transaction Center in Danang. 73 software developers have been trained in Requirement Management (DNG10b-5.2), Software Project Management (DNG10b-5.3), Software Testing (DNG10b-5.4) Basic IT knowledge training program are showed on the television 3 days/week. MIC: 497 CIOs/IOs trained (277 CIOs/IOs from ministries and 63 DICs, 220 CIOs/IOs from state owned enterprises). Intermediate Results Indicators Page 6 of 23

7 Indicator Name Core Unit of Measure Baseline Current End Target MIC: Design and implementation of e- Government framework, common IT standards and ICT policies Text Value There are no guideline and framework to develop the e- government application in the country. Lacking IT standard nationwide. Lacking the IT standard in nation wide + TA on e-government E-government Framework and IT framework is in place to guide applications standard is under all provinces and government implementation. authorities to implement e- + The integrated system government services documents are finalized and Common technical being in use to develop and application standards for feasible study of e-government are issued national system project such as integrated belong to the national system; program of IT development. A number of laws, + Supporting to promulgate a decree and circular issued by number of laws, decree and MIC to guide business, circular issued by MIC to citizens, gov agencies to guide business, citizens, gov implement including: agencies to implement - 02 Laws (Postal Law including: and Law of Radio Frequency) - 02 Laws (Postal Law + 01 draft of Law of and Law of Radio Frequency) Information Security + 01 draft of Law of - 01 Decree of the Information Security Government about Managing - 01 Decree of the of Investments on Government about Managing Applications of Information of Investments on Technology; Applications of Information - 01 Decision of the Technology; Prime Minister about the - 01 Decision of the national planning of Prime Minister about the information security; national planning of - 01Directives of the information security; Prime Minister about - 01 Directives of the strengthening the Prime Minister about implementation of information strengthening the securing activities implementation of information - 10 Circulars of securing activities Ministry of Information and - 10 Circulars of Communications about the Ministry of Information and application of information Communications about the technology; application of information - 02 Decrees of MIC technology; about the application of - 02Decrees of MIC information technology and about the application of information security; information technology and - Several Decisions on information security; national standards on - Several Decisions on information security; national standards on - 02 Guidelines on information security; application of information - 02 Guidelines on application technology. Page 7 of 23 of information technology.

8 MIC: Completion of ICT infrastructure upgrade to enhance communications between MIC and DICs, and MOFA MIC: Completion of 3 licensing e-services and the visa online service offered to businesses and citizens available online Text Value Limited access to ICT infrastructure 17-Mar-2010 Text Value There are lengthy transaction times and high costs (both formal and informal) associated with many government services. + MIC completed the audio and video conference system, smart building, communication between MIC and its 4 agencies (Regional MIC offices in Danang, and HCMC, Telecommunication Authority located in Hanoi, Center of Internet in Vietnam located in Hanoi) Usage of video conference is: every month within MIC; every 3 month with MIC and DICs + Upgrading infrastructure in DICs has been completedand accepted (MIC2.2). + Construction of data center for MOFA is under implementation (MOFA1: installation & data migrating (from existing system to the new one) completed plan to launch from November 1, e-gateway (phase 2 MIC s portal) is completed and being in use. [ Completion rate 90%. - 3 licensing e- services launched in May 3, 2013 (e.g. radio spectrum, publications, registration of imported publication portfolioof publishing companies) which are completed and being in use. Full converted to e- transaction. No more paperbased application is accepted. - Visa online system is completed and installed 95 visa offices worldwide. As a Improved ICT infrastructure for MIC and MOFA (conferencing facilities, smart building, portal infrastructure, datacenter) At least 12 DICs equipped with ICT infrastructure, video conference and LAN network. 3 licensing e-services available online (1. radio transmitter permission; 2. registration of publication plans of Publishing Houses; 3. registration of imported publication portfolio of publishing companies), and visa online service. Page 8 of 23

9 MIC: Time savings of new systems (3 licensing e-services and visa online service) Text Value There are lengthy transaction times and high costs (both formal and informal) associated with many government services. pilot, operation started for the applicationin Vietnam since Sept 16, Full deployment will be planned by November 30, Current achievement rate is 90%. - Radio spectrum: Processing time shortened from 20 to 10 business days. - Publication: Processing time shortened from 10 to 5 business days. Radio spectrum: Processing time shortened from 20 to 10 business days. Publication: Processing time shortened from 10 to 5 business days. - Registration for imported publication: Processing time shortened from 30 to 15 business days. Registration for imported publication: Processing time shortened from 30 to 15 business days. - Finished the installation at Bureau of Consular Affairs & Department of Foreign Affairs of HCM. Started using the software at these sites. Current achievement rate is 85%. (Time saving by new visa online service will be monitored by the end of the project.) Transaction time for visa processing will be reduced (at least one visit by applicant) MIC, Hanoi and Danang: Improved ICT awareness and management capacity through training 26-Aug-2006 Text Value Lack of IO and CIO awareness and knoledge of how ICT can play a role in improving administrative processes and government services MIC: 497 CIOs/IOs trained (277 CIOs/IOs from ministries and 63 DICs, 150 CIOs/IOs from state owned enterprises, 70 CIOs/IOs fromsmes) 947/900 MIC staff trained in which: staff trained on ICT technical issues + 88 staff trained on 400 CIOs/IOs trained in which 260 CIOs/IOs from Gov agencies, 140 CIOs/IOs from state own enterprise 1000 MIC staffs trained onpolicy formulation, capacity building and implementation guidelines for IT, telecommunications, post and ICT insurance security sectors Page 9 of 23

10 MIC: Quality and security assurance for ICT services in Vietnam improved through core MIC service GSO: Design and implementation of GSO IT architecture Text Value Vietnamese telecoms policies do not yet meet international standards Text Value No IT architecture to connect the various departments in GSO. Low quality, accessibility and effectiveness in statistics service delivery to ICT project management participants trained on overseas courses on ICT management and technical issues participants in 14 study tourson e- government and public services, etc. 60 participants from 60 e-commerce enterprises trained on ICT for Enterprice A numberof laws, decree and circular issued by MIC to guide business, citizens, gov agencies to implement This indicator almost achieved the target. 3 trainings are planned before the project closing. N/A (under implementation MIC1.2: finished installation at both office and backup sites, building documents for create keys, acceptance test procedures and end-user documents Will be finished by Nov 30, MIC1.3: finished installation of hardware, is activating the installed software and bulding end-user manual Will be finished by Nov 30, 2013) This indicator will be achieved by Nov 30, GSO Enterprise Architecture is in place and all of IT initiatives at GSO must follow the standard from GSO EA Upgrade of root certification authority (CA) to perform advanced PKI services. System in place to issue digital certificates to citizens and businesses to allow digital signature. Test Center established to evaluate IT products by IT companies for e-government - GSO Enterprise Architecture in Place - EA artifacts captured in repository tool to facilitate more effective EA Page 10 of 23

11 GSO: Improved data transfer through local area network (LAN) connection between GSO and Provincial Statistical Offices (PSOs) GSO: Time saving of new data management and report generation through database integration government and to the public 09-Feb-2010 Text Value Many of the PSOs are not connected to GSO and data exchange occurs only when there is a specific request for data Text Value Limited number of stand alone databases some of which contain redundant information. No data standardization or integration methodology. GSO EA artifacts has been capture in System Architect software All of IT investment for GSO must be align with GSO EA Bridge the gap between GSO plans and IT for : - Centralized and coordinated IT services completed through SSIC and SHS. - Effective IT investment and prioritization decisions. Fully achieved based upon the project activities The project fully achieved the project end target. All PSOs and 3 ITCs have been connected with GSO HQ via virtual private network using MPLS and public Internet connection New system has been officially used in entire GSO since Aug 15, The project fully achieved the project end target. Three out of nine sector databases (population, SME, and BDS) developed; data standardization and integration methodology being developed; population reports Governance. Bridge the gap between GSO plans and IT for : - Centralized and coordinated IT services - Effective IT investment and prioritization decisions. Communications between GSO and PSO greatly enhanced with collaboration capacities provided such as: - 100% PSOs and 3 IT Centers connected to GSO through WAN VPN network solution, and improve data transfer between GSO departments and PSOs. - infrastructure upgraded to provide secured exchange of documents and official corespondence. - Network connectivity ofr EA for GSO. Common SSIC system setup to support GSO for new statistical surveys and periodic data collection. 2 GSO departments using SSIC as pilots. Plan for remaining 6 Page 11 of 23

12 GSO: Time saving of survey data collection and processing through new system (data scanning, capture, and processing) Monthly reports generated manually. Text Value Previous census data collection and processing process was 12 months (for data capture only) automatically generated. SSIC system has been implemented at GSO HQ and 3 ITCs, the system is now ready for conducting two pilots survey (Enterprise and CPI). Enterprise survey is annual survey April every year, so pilot will be rolled out in April CPI is monthly survey, pilot will be rolled out in November Completed the end user training on Sep 14, The project completed all activities related to this indicator. We are still waiting for the actual time saving data from CPI pilotsurvey planned in Nov, but the project end target is more likely to be fully achieved. Census 2009 data collection and processing took 8 months (for data capture and processing). Applying the scanning to Agricultural and Rural Census Forms Scanning infrastructure reused for Rural and Agriculture Census (estimate 50% improvement in overall processing time reduced from 2 years to 1 year); package for System of Statistical Information Collection (SSIC) is under final User Acceptance Test. SHS is under finalization and will be completed by the end of November departments to move to SSIC. This will result with at least percent in overall turnaround time as IT centers do not need to develop statistical applications which will be done by the business user through the automated survey application tool. Form Scanning Infrastructure to support future large scan census projects with expected 50 percent improvement in processing Fordata entry, expected improvement around 30 percent- 50 percent after project finish in june 2013 for IT enabled processing Page 12 of 23

13 GSO: Improved capacity of staff in performing streamlined and IT-enable GSO processes Text Value Lack of awareness and knowledge of how ICT can play a role in improving administrative processes and government services As a result of successful implementation of SSIS, GSO estimates that data collection and processing for CPI survey will be reduced from 15 days to 10 days. The project end target will be most likely fully achieved. 122 CIOs trained and certified; 83 GSO staff and IT experts from 3 IT Centers trained at Network Administration; 395 GSO and 63 PSSO staff/statisticians trained MS Office; 27 IT experts of 3 IT Center trained at SQL/ Share Point/.Net Window Server 670 GSO and PSO staff trained and/or accredited Total 690 trained. GSO: Number of survey database available trhough GSO portal Hanoi: Design and implementation of city-level government IT architecture Text Value Data disseminated in hard copy format, very limited statistical information prov ided online. Takes about 15 days to address data request. Text Value No IT architecture to connect the various departments The project fully achieved the project target GSO portal and centralized data warehouse is now under user acceptance test phase. All databases are migrated to new data warehousesystem and available through GSO portal. Official launch is planned by the end of November The project will fully achieve the target by the end of project. under implementation More than 60 percent of databases are integrated through data warehouse and available through GSO portal A Master plan Design for EA of three level of government and a detail EA for Department, Ward and Commune wil be developed, based on these, Hanoi will: - Develop e- Page 13 of 23

14 Hanoi: Number of public services available through City Portal 02-Feb-2010 Text Value City government services are provided and processed through various departments and locations. government in better way. - Complete the development of administration for serving citizens and bussiness with more efficiency and transparency. Develop to IT architecture for 57 Departments, Districts in alignment way. + The main task (Task 3) - Design for EA of three level of government - is under implemented. Acceptance Committee gave comments for this report and Consultants is revising. Draft of Task 4 develop this designed EA for a selected Department, Ward - is being revising under PIU comments. Task 5 training is underway. + nearly 50% is completed. + It is expected to have this assignment (contract) completed by the end of November. Data center to host the City Portal is completed Related software of Portal have been installed in this DC. City Portal is under implementation. So far, 18 department portals and 16 applications are integrated with Hanoi City Data Center to provide citizens and enterprises with easier/ more The one stop software for government agencies has been intergrated in Data Center, the citizens could, through this one stop system, receive public service from state agencies. - Intergration of 57 Portal/Website of Departments. - Intergration of public services for citizens through internet: nearly 2,000 public services at 2nd level, 8 services at 3rd level and 2 service at 4th level was delivered at the end of Page 14 of 23

15 Hanoi: Reduction of time required for one transaction of selected government services through City Portal compared to the traditional way Hanoi: Improved ICT awareness and managment capacity through training Text Value Hanoi:It takes 14 days for an enterprise to complete the business registration. Danang: Business registration and license processing done offline Text Value Lack of IO and CIO awareness and knowledge of how ICT can play a role in improving administratice processes and government services reliable access to government information and services. 3 portals are planned to be integratedto the City Portal It is still under implementation. Current achievement rate is around 70 % of the project end target. It will likely achieve the target. No data available (City Portal is under implementation.) Currently, there are 3 level public services implemented online by Hanoi DIC. And the time of online transation is reduced in comparison with the traditional way. They are: + Issuing license for publishingdocuments without business (transation time is reduced 4 days) + Issuing license for organization of press conferences (transation time is reduced 2 days) This indicator may fail to fully achieve due to the delays of City Portal implementation. 30 leaders were trained in Singapore in Through that, achieving targets as follows: + Transaction time will be reduced, + Citizens will be more convenient + Citizen satisfaction of the citizens with government will be improved Transaction time through the one-gate system will be reduced about one and a half in comparison with the traditional way (e.g. 5 days in business registration) 30-Jun leaders and key official receive CIO training + with HAN9 has been done: ICT HR Development Masterplan for Government agencies of Hanoi as well as for developing ICT industry and ICT applications for social Page 15 of 23

16 and economic organization, oriented enterprises and aims to use in next 10 years Danang: Design and implementation of citylevel government IT architecture 28-Apr-2006 Text Value No IT architecture to connect the various departments in Danang. 30-Jun-2013 Training for SME was initially planned by the project fund, but implemented by the local fund. As a result, more than 100 SMEs trained by local fund. + Danang E-government Enterprise Architecture in place + 27 Departments, 8 Districts, 56 Wards/Communes equipped + 56 wards/ communes have LAN and Internet connections + The Metro Area Network providing Fiber Optic Cable Connection between 87 state agencies of Danang city is under operational commissioning (DNG5a) additional departments/ agencies were equipped (DNG15) 91 authority units are aligned to IT architecture E-Government Enterprise Architecture Framework and Model for Danang city is approved by the Danang People s Committee. Report of strategy, roadmap, architecture, standard, and prototype of e-government of Danangcity is prepared and approved. Total 121 units achieved. Danang: Better access to government services through different channels Text Value City government services are provided and processed through various departments and locations. Highly achieved than the project end target Contact Center in place (via number ) to provide information on public services, social-economic issues. Danang MAN connecting 95 Departments, Agencies, Communes and Wards. 32 internet stations are installed at communes & Danang Public Wifi with its coverage over public areas of Danang City Danang City Portal with links to other departments/districts/ communes/wards Public Service Information Portal and Public Service No (Public Contact Center) launched to provide Page 16 of 23

17 wards where internet access is limited 10 information kiosks providing tourist information are in place Setting up public Wi-Fi Access Points has been completed and public Wi-Fi is available at free of charge now until further pricing business model is introduced (DNG 12). information about public services, tourist, socialeconomic information. 10 information kiosks providing tourist information are installed Additional Wi-Fi Access Points are under commission (DNG 15) Danang: Improved transparency and reduced transaction costs (i.e. time) for business registration and investment licenses Text Value Business registration and license processing done offline Fully achieved the project end target. Business Registration System and Investment Project Management System) have finished development phase. No survey has been conducted yet. The e-business Registration System launched and integrated into the city- Portal. 70 percent of users satisfied with the e-business Registration System) Investment Project Management System is implemented 80 percent of investers applying their application for investment license online. Beneficiary survey is planned in end-nov to December. The final survey results will be ready by the end of December, 2013.] Page 17 of 23

18 Danang: Improved transparency and reduced transaction costs (i.e. time) for vehicle registration and drivers license Danang: Number of city officials take training and IT training courses Text Value drivers license was procedded offline Text Value City officials have limited awareness of ICT use and management at national scale No survey has been conducted yet. Driving License System: development phase has been completed. Preparing deployment for commissioning and user acceptance test. Beneficiary survey is planned in end-nov to December. The final survey results will be ready by the end of December, leaders and officials have received CIO training program. 08 IT technicians received overseas IT training courses. Total 102participated in overseas study tours. (two in Singapore & Malaysia, one in Taiwan, one in Australia, one in UK) The Driving License System launched and integrated into the city-portal 70 percent of users satisfied with the new Divers License Systems At least 27 leaders have received CIO training At least 30 leaders have received training in ICT Strategic Management At least 400 officials have been trained in IT 141 officials havereceived in IT training (CCNA, MCSA, Oracle DB, Database, Networking) Danang: Number of participants from SMEs take IT training to enhance IT skills for their business and activities in e-commerce, e- procurement, and e-services Text Value Only 20 percent of SMEs use ICT, and only 5 percent do so for business operations 400 officials participated end user training (DNG 10b) This indicator is fully achieved. + SMEs are well-informed about the current services provided to them via the Contact center. E-learning Portal is launched 1000 participants from SMEs trained in e-commerce, e- procurement, and applying e- services. All SMEs are supported with Page 18 of 23

19 400 courses in ICT and softskills are available in E- learning Portal (including 15 learning modules specifically targeted to SMEs). 73 software developers have been trained in Requirement Management (DNG10b-5.2), Software Project Management (DNG10b-5.3), Software Testing (DNG10b-5.4) necessary information for their business activities via Contact Center (76% public services related to SMEs: 1,250 Administrative Procedures ofthe total number of 1,641 ones) 400 courses in ICT and softskills are available in Elearning Portal. At least 75 software developers of SMEs received Software Engineering training courses. Basic IT knowledge training program are showed on the television 3 days/week. Just finished on Oct 28. The program contents were uploaded in the website, and hit 27,000 viewers. Danang: Improved ICT infrastructure of the city government Text Value No significant ICT infrastructure developed in the City Government. Waiting for more detail information from PIU. Danang Metro Area Network is completed. Development of public Wi-Fi is completed and 165 public Wi-Fi Access Points are available to the citizens at free of charge now until further pricing business model is introduced (DNG 12). Additional Wi-Fi Access Points are completed (DNG 15) Danang Data Center is completed Danang Metro Area Network prividing fiber connection to at least 90 Departments and Agencies is implemented. Data Center is implemented. Danang Public Wifi with its coverage over public areas. Training and Applied Research Center is in place including Danang Elearning Portal is in place. Danang egov Framework is implemented Page 19 of 23

20 Danang: Improved transparency and reduced transaction costs (i.e. time) for Construction Permits e-learning Portal is completed, up and running. This indicator is fully achieved Text Value 0 The system is completed development phase and under commissioning. To be completed by November 15, All departments, agencies, communes and wards are provided with end-user IT equipments to serve their business activities The Construction Permits System launched and integrated into the city-portal. 30 percent of applications online. (subject to project extension) Danang: Enhance the efficiency in Public Transport Management Danang: Enhance the efficiency in Management of Water Source s Quality no system exists. This indicators will be fully achieved by the project closing. Text Value 0 The system is under commissioning with 100/100 buses equipped with GPS devices (the new bus route has just established with 14 buses equipped with GPS devices.) The quality of provided bus services is monitored centrally at the operation center of Department oftransport no system exists. Fully achieved the project end target. Text Value 0 The system is in operation Raw water is monitored and controlled 247 on criteria (Color, Smell and Taste, Muddy, Residual Chlorine, ph, Amoni content, Chloride content, Fluoride content, 70 percent of users satisfied with the Contruction Permits System The Public Transportation Management launched. 100 percent of buses are managed centrally and based on GPS and GIS MAP. The Water Monitoring System launched. Raw water is monitored and controled 247 on criteria (Colour, Smell and Taste, Muddy, Residual Page 20 of 23

21 Danang: More efficient Government administration Danang: Enhance and develop the ICT Human Resources in Danang City no system exists. Asen content, Coliform) before treatment/processing step. Fully achieved the project end target. Text Value departments/ agencies provided video phones (113 video phones) and ip phones (400 ip phones); The video conference service established. + Development of Business process Database for Public Service is completed and under commissioning. + Development of Management Information System is completed and under commissioning. + E-wards/e-Districts is completed and under commissioning % one stop-shop used at Wards and Districts level being connected via MAN and transferring data to Department of Home Affairs. Chlorine, ph, Amoni content, Chloride content, Fluoride content, Asen content, Coliform) before treatment/ processing step. 7 Districts and 56 Wards/ Communes use e- Districts / e-wards system. 100% one Stop- Shop are used at Districts and Wards level. Business Process Database for Public Service is established and used as a unique source of Public Administration Processes. Management Information System is launched. Fully achieved the project end target.] Text Value n.a. Danang s ICT HR Development Master Plan was developed and approved by Danang People s Committee e-learning Portal launched and up and running ( multimedia-lab.org) 400 courses in ICT and soft- At atleast 90 departments/ agencies are established Video Conferencing System. Danang s ICT HR Development Master Plan is approved by Danang People s Committee e-learning Portal is launched 400 courses in ICT and soft-skills are available in e-learnng Portal. Page 21 of 23

22 skills are available in e- learning Portal. 73 software developers have been trained in Requirement Management, Software Project Management, Software Testing The project will most likely achieve the project end target. At least 75 software developers in both public sector and private sector received Software Engineering training. At least 27 leaders have received CIO training At least 400 officials have been trained in IT. Data on Financial Performance (as of 13-Dec-2013) Financial Agreement(s) Key s Project Ln/Cr/Tf Status Approval Signing Effectiveness Original Closing Revised Closing P IDA Effective 15-Sep Jun Sep Jun-2011 Disbursements (in Millions) Project Ln/Cr/Tf Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P IDA Effective XDR Disbursement Graph Page 22 of 23

23 Key Decisions Regarding Implementation This if final ISR. The Bank Task Team and Clients are closely monitoring all remaining packages. Preparation for ICR (both Bank's ICR as well as Client ICR) has started. Restructuring History Level one Approved on 28-Jan-2010, Level two Approved on 29-Jun-2011, Level two Approved on 20-Jun-2013 Related Projects There are no related projects. Page 23 of 23