PROSCRIPT USER GUIDE VERSION 9 RELEASE DATE 02/06/2015 LAST REVIEWED 02/06/2015

Transcription

1 PROSCRIPT USER GUIDE ACUTE MEDICATION SERVICE (AMS) VERSION 9 RELEASE DATE 02/06/2015 LAST REVIEWED 02/06/2015 AUTHOR RX SYSTEMS

2 DISCLAIMER Please Note: The patients featured in this training are dummy patients created for training purposes. Any resemblance to real persons, living or dead is purely coincidental. INTRODUCTION The Acute Medication Service (AMS) introduces the Electronic Transfer of Prescriptions (ETP) and supports the provision of pharmaceutical care services for acute episodes of care and any associated counselling and advice. A GP prints a GP10 prescription form, which also carries a bar code and unique prescription number (UPN). At the same time as printing the form, the GP IT system automatically sends an electronic prescribed message to the epharmacy Message store (epms). The electronic message contains exactly the same information as printed on the GP10. On receiving a prescription in the pharmacy, the pharmacist scans the bar code which pulls down the electronic message from epms. The pharmacist then uses the information in the electronic message for dispensing purposes, reducing the need for data entry and transcription. Dispensing a prescription triggers the creation of a corresponding electronic claim message, which the pharmacist sends to epms, where it is retrieved by Practitioner Services to support payment processing through epay. TABLE OF CONTENTS DISCLAIMER... 2 INTRODUCTION... 2 TABLE OF CONTENTS... 2 ACCESSING THE AMS... 4 AMS MAIN SCREEN OVERVIEW... 6 AMS MAIN SCREEN FUNCTION BUTTONS... 6 PROCESSING AN AMS PRESCRIPTION... 8 DISPENSING AN AMS PRESCRIPTION... 8 ENDORSING AN AMS PRESCRIPTION SENDING AN AMS CLAIM ENDORSEMENTS ADD EXTRA ENDORSEMENTS TO AN AMS ITEM AMENDING ENDORSEMENT CLAIMS Page 2 of 23

3 BATCH FUNCTIONS BATCH PRESCRIPTION REQUESTS BATCH CLAIMS AMS REPORTS Page 3 of 23

4 ACCESSING THE AMS 1. The AMS module can be accessed by pressing [ALT+A] on the keyboard or clicking on the [AMS] button in the left-hand functions menu from the ProScript main screen. 2. The AMS main screen displays. Page 4 of 23

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6 AMS MAIN SCREEN OVERVIEW A M S M A I N S C R E E N F U N C T I O N B U T T O N S Press [F1 Send / Receive] to refresh the AMS main screen prescription grid Press [F2 Manual Process] to manually process a prescription that has been marked as Prescription Requested OR OR Press [F2 View/Process] to process a New Prescription Press [F2 View/Edit] to edit a prescription that has been marked as Claim Completed Press [F3 Claim] to send a claim for the selected prescription (will only be available if the selected prescription is Dispensed From ProScript) OR Press [F3 Re-Claim] to re-send a claim for the selected prescription (will only be available if the selected prescription is Claim Completed) Press [F4 Cancellation (Claim)] to cancel the claim for the selected prescription (will only be available if the selected prescription is Claim Completed) Press [F5 Batch Request] to batch request prescriptions Press [F5 Batch Claims] to batch claim prescriptions Press [ALT+B Batch Re-Submit Messages] to batch re-submit messages Press [F7 Abandon] to abandon the selected script (will only be available if the selected prescription is Prescription Requested, New Prescription or Dispensed From ProScript) Page 6 of 23

7 Press [F8 Clear Script] to clear the script (will only be available if the selected prescription is Claim Completed) Press [F9 Re-Submit] to re-submit any prescription which has a status prompting you to re-submit Press [F10 Show Ack/Error] to show the acknowledgement or error message related to that script Press [F11 Reports] to generate AMS Reports Press [F12 Search] to search for a specific prescription Press [ESC] to close the AMS main screen and return to the ProScript main screen Page 7 of 23

8 PROCESSING AN AMS PRESCRIPTION D I S P E N S I N G A N A M S P R E S C R I P T I O N 1. From the AMS main screen, start by scanning the prescription OR clicking on the prescription you wish to dispense. 2. Press [F2 View/Process]. 3. The Prescription Type: GP10 window displays. Page 8 of 23

9 4. Press [F10 Process]. 5. The Patient Confirmation window displays. Page 9 of 23

10 6. The system will compare the patient record that is already on ProScript with the patient s information retrieved from the AMS prescription. Any discrepancies will display in red. You can either: This will use the patient on your PMR and will not add any missing information available. This will use the patient on your PMR and will add any missing information available. This button will be greyed out if there are no discrepancies. Press [F3 Add New Patient] to add the patient on the prescription as a new patient 7. In this case, press [F1 Accept (No Changes)]. 8. The patient s PMR displays, with, in the foreground, the Prescription Comparison screen. Page 10 of 23

11 9. This screen displays a comparison of the current prescription (on the left) against the medication that was previously dispensed in the PMR (shown on the right). Any differences between the current prescription and the last medication from PMR will be displayed in red. This option uses the dosage instructions from the electronic script and processes each item individually. This option uses the dosage instructions from the patient s PMR (last dispensed medication) and processes each item individually. This option uses the dosage instructions from the patient s PMR and fast-tracks through the prescription and takes you to the final preview of the prescription prior to processing it. Page 11 of 23

12 Note: If dispensing a new item, only the [F2 Process This Script] option is available. 10. The Enter Quantity Required screen displays. The quantity on the prescription is populated by default in the yellow field. 11. Press [ENTER]. 12. The Enter Dosage Information window displays. The dosage on the prescription is populated by default. 13. Press [F10 OK]. Page 12 of 23

13 Note: If there is more than one item on the prescription, you will be required to review the quantity from the Enter Quantity Required window and the dosage from the Enter Dosage Information window for each of the items in close succession. 14. When you are done, you are brought back to the PMR where the item(s) of the prescription are displayed in the first quadrant, preceded by a red dot. E N D O R S I N G A N A M S P R E S C R I P T I O N 1. Press [F8 Last Item]. 2. The Prescription Type: GP10 preview displays. Page 13 of 23

14 IMPORTANT: You have the option to hold the script in case you are awaiting endorsement by ticking on the Hold Script Awaiting Endorsement? tick box. 3. In this case, press [F10 Endorse Script]. Page 14 of 23

15 Note: If the system is slated to print a large amount of labels, you will be given the choice to print all the labels or merge the full amount over one label. 4. You are brought back to the AMS main screen where the prescription you have just dispensed and endorsed displays as Dispensed From ProScript. Page 15 of 23

16 SENDING AN AMS CLAIM 1. From the AMS main screen, highlight the Dispensed From ProScript prescription you have just dispensed and endorsed, and press [F3 Claim]. 2. The system will ask you whether you wish to mark this medication as collected. Press [Y] for Yes. Note: If you have not selected a pharmacist, you will be prompted to select one. 3. ProScript will wait for a response from epharmacy. Page 16 of 23

17 4. Once the claim has been sent, the AMS main screen will update the prescription s status to Claim Completed. Page 17 of 23

18 ENDORSEMENTS A D D E X T R A E N D O R S E M E N T S T O A N A M S I T E M 1. You can add extra endorsements after dispensing the AMS items from the PMR screen. To do so, highlight the item in the first quadrant and press [ALT+A Add Endorsements]. 2. The Extra Endorsements screen will display, where you can add one or more extra endorsements to the selected item before endorsing. Page 18 of 23

19 A M E N D I N G E N D O R S E M E N T C L A I M S IMPORTANT: You can add, amend or remove additional endorsement claims up to 14 days after the original claim has been sent. 1. From the AMS main screen, scan or select the prescription with a status of Claim Completed. 2. Press [F2 View / Edit]. 3. The Prescription Type: GP10 preview displays. Page 19 of 23

20 4. Press [F10 Edit]. 5. The patient s PMR will display. 6. From here, you can press [ALT+A Amend Endorsements]. 7. Once all the amendments have been made, press [F10 OK] to save the changes. 8. Press [ESC] to return to the AMS main screen. IMPORTANT: Don t forget to resend a claim for the amended endorsed prescription by pressing [F3 Re-Claim]. If you need to cancel a claim after the 14-day period, call the epharmacy helpdesk on Page 20 of 23

21 BATCH FUNCTIONS B A T C H P R E S C R I P T I O N R E Q U E S T S 1. To request multiple scripts at the same time from the AMS main screen, press [F5 Batch Request]. 2. The Batch Prescriptions window will display, enabling you to scan all the scripts you wish to request and press [F10 Request] to start the download. 3. Once they have been downloaded, you can process these scripts by scanning the script you want to work or by highlighting the script and pressing [F2 View / Process]. Page 21 of 23

22 B A T C H C L A I M S 1. The Batch Claims function enables you to send multiple claim requests at the same time, instead of sending them individually at the end of every script. You can send all unsent claims at the same time by pressing [F6 Batch Claims]. 2. The Batch Claims window displays, where you can either select all claims by pressing [F1 Select All] or clicking on the to turn them into and press [F10 Send Claims] Page 22 of 23

23 AMS REPORTS 1. To access the reports from the AMS screen, press [F11 Reports]. Page 23 of 23