ebook Explosion! Tools to help you meet the challenge.

Transcription

1 v v v OverDrive, Inc Page 1 1 ebook Explosion! Tools to help you meet the challenge. This is the year of the ebook, and mobile devices, mobile apps and Kindle are hot. We'll showcase all the latest OverDrive features, services, and materials to help your library successfully navigate ebook lending. Contact: training@overdrive.com

2 Agenda 1. What s fueling the fire? 2. Mobile update. How do we help users get started with OverDrive s Mobile app? 3. Tools to meet the challenges (OverDrive WIN). 4. Be informed. 5. OverDrive Support. 6. Staff resources. Try this checklist Tweet about OverDrive's Training Month! #ODTraining v OverDrive, Inc Page 2

3 Libraries came to OverDrive and asked How can my library satisfy the explosive demand for ebooks? How can our digital library become the first stop for ebooks? How can my library offer growing collections of popular ebooks? How can my library offer simultaneous checkouts on ebooks? v OverDrive, Inc Page 3

4 What's fueling the fire? v v v OverDrive, Inc Page 4 4

5 Growth of mobile 31% of U.S. mobile phone owners have a smartphone as of December Smartphone users to become the majority by the end of Neilson Research Corporation Estimated sales of smartphones will exceed those of PCs in Morgan Stanley Research Age % 50% 100% Have downloaded apps Haven't downloadd apps Resources: v OverDrive, Inc Page 5

6 Download statistics OverDrive Media Console Installs 2010 OverDrive Media Console Installs 2011* 11% 18% 71% 43% 48% 9% Windows Mac Mobile App Windows Mac Mobile App *as of 6/28/2011 * As of 8/28/2011 v OverDrive, Inc Page 6

7 Mobile Update: How do we help users get started with OverDrive s Mobile app? v v v OverDrive, Inc Page 7 7

8 Let s review, step by step Android ios BlackBerry Windows Phone 7 v OverDrive, Inc Page 8

9 In-App Help Short tutorials appear the first time the app is opened and the first time a title is opened. More in-depth help articles are also available in the app s Help section. v OverDrive, Inc Page 9

10 My Help Wizard How to setup. Formats. How it works. Frequently Asked Questions. 'Getting started help for a user's computer or device. v OverDrive, Inc Page 10

11 'Going Mobile' videos for OverDrive's mobile app How to videos for OverDrive's mobile app. Sample available (for iphone / ipad / ipod touch): Coming 2011+: Android, BlackBerry, Windows Phone 7. v OverDrive, Inc Page 11

12 ebook How-To Guide & Cheat Sheet ebook How-To Guide & ebook Cheat Sheet: 'Getting started' with ebooks on a device. v OverDrive, Inc Page 12

13 Features you asked for now live! c c c c c c Mobile site remembers library card. ebook support. Night and sepia modes. Sleep timer. Orientation lock. Return titles in-app. New releases are announced here: v OverDrive, Inc Page 13

14 Tools to meet the challenge v v v OverDrive, Inc Page 14 14

15 v v v OverDrive, Inc Page Streamlined Experience + Access to More Content = Solutions to help libraries meet accelerating ebook demand.

16 Challenge: Our users are confused about formats v OverDrive, Inc Page 16

17 Solution: Part 1 = Simple records Formats will be displayed as a single record with combined units. Copies and Wish List will be displayed at the title level. v OverDrive, Inc Page 17

18 Solution: Part 2 = OverDrive GPS* Coming early 2012: OverDrive GPS means no more guessing about formats! * Guided Product Selector! Two simple questions will quickly connect users with titles for their setup. v OverDrive, Inc Page 18

19 Are you a selector? Purchase a title in Content Reserve, and it will be added to your digital collection in all available formats. Shop one record for all related formats. v OverDrive, Inc Page 19

20 Public library books for Kindle Most existing ebooks in your OverDrive-powered collection will be available to Kindle users. Delivered to Kindle devices or Kindle reading apps. For U.S. library partners. v OverDrive, Inc Page 20

21 Challenge: Our users want to find what they re looking for Navada Bar v OverDrive, Inc Page 21

22 Solution: A new search service is here New Quick Search live now! Spelling correction. Faster results. With behind the scenes spelling correction, users still find their books. v OverDrive, Inc Page 22

23 Challenge: Users want to peek inside a title v OverDrive, Inc Page 23

24 Solution: Get just a taste with ebook Samples Available for thousands of ebooks. Popular, bestselling, and new release titles. Delivered as DRM-free files. No waiting! Get started reading now. ebook Samples Sample the ebook (then the ice cream!) v OverDrive, Inc Page 24

25 Challenge: Users are getting lost in the forest of FAQs v OverDrive, Inc Page 25

26 Solution: Don t fret, new OverDrive Help is coming Streamlined articles. Easy step-by-step instructions. Searchable. , print, and share! Beta coming later in v OverDrive, Inc Page 26

27 Challenge: How do we prepare for the ebook explosion? v OverDrive, Inc Page 27

28 Solution: Manage ebook Demand Checklist Selectors: Check your Content Reserve work queue for top title ebook lists from OverDrive. v OverDrive, Inc Page 28

29 Challenge: Users want to read ebooks with their own apps v OverDrive, Inc Page 29

30 Solution: DRM-free ebooks now available Use on any device with any ebook app. Free titles from Project Gutenberg. Integrates with existing platform. Tip: Users will save the file and open the title in the software of their choice. v OverDrive, Inc Page 30

31 Challenge: How can users never leave empty-handed? v OverDrive, Inc Page 31

32 Solution: Maximum Access plans for ebooks Maximum Access titles are always available. No waiting, no holds. New! ebook suppliers. How to purchase Maximum Access: 1. Select a publisher from the Maximum Access links in Marketplace. 2. Select Shop Max Access. 3. Select a subscription level. 4. Add titles to your subscription. 5. Open your cart to complete your order. v OverDrive, Inc Page 32

33 Challenge: No titles are available to check out Long waiting lists. Incomplete series. No backlist titles. No input from users. Which are the most important titles to purchase? v OverDrive, Inc Page 33

34 On the roadmap: Additional WIN enhancements 1. Recommend to Library Will collect user recommendations for the library to purchase. 2. Want It Now Users could purchase through popular retailers. Makes the library site a starting place for ebooks. Portion of sale goes to library as a collection credit. Coming! v OverDrive, Inc Page 34

35 Recommend to Library (RTL) Collection Manager Option 1: Select list (default) Creates a Select List for your review and submission. Option 2: RTL Collection Manager Works like Holds Manager. Customize your settings... including monthly budget and max copies. Automatically purchase requested titles for users. Coming! v OverDrive, Inc Page 35

36 Challenge: Our time and dollars are limited Digital Collection Budget?????????? v OverDrive, Inc Page 36

37 Solution: Automate your collection development Digital Collection Budget One Copy / One User 15% 25% 10% 15% 35% Maximum Access Plans Download Standing Order Plans Holds Manager Recommend to Library Contact collectionteam@overdrive.com with any questions on budgeting. v OverDrive, Inc Page 37

38 Be informed v v v OverDrive, Inc Page 38 38

39 OverDrive blogs Digital Library Blog What's hot New course release: Education Evolution. 23,000 public domain titles for Australian and Canadian partners. v OverDrive, Inc Page 39

40 Newsletters ContentWire and Digital Dispatch What's hot 30 60% off top suppliers. Most downloaded lists. Children's & Young Adult ContentWire. v OverDrive, Inc Page 40

41 Collection alerts Content Reserve: Home tab What's hot Open EPUB / PDF ebooks now available. Reports for Advantage Libraries released! v OverDrive, Inc Page 41

42 OverDrive Support v v v OverDrive, Inc Page 42 42

43 Buffin' up our Support Team Additional staff + expanded weekend coverage. = Faster turnaround time. Remote Support. = We resolve the problem with you. New support system coming = Revised / simplified responses. Support Web Form - coming. = We have all the information we need. v OverDrive, Inc Page 43

44 Front Line Tech Support Currently available for: Public libraries. US & Canada. Support is provided in English. Stand-alone systems only. Includes: 24 x 7 x 365 direct access to OverDrive Support Services via web form and . Response time within 8 business hours or 24 hours if outside of business hours. Professionally trained support specialists. Reduce resource demands by shifting direct (primary) user support to OverDrive. Contact sales@overdrive.com for more information. v OverDrive, Inc Page 44

45 Staff resources v OverDrive, Inc Page 45

46 Marketing resources OverDrive's Partner Services can assist with your promotional efforts. Business cards. Bookmarks. Brochures. Posters. Press releases. Web link for your home page and catalog.... and more! Visit our online marketing kit or contact us for more information: v OverDrive, Inc Page 46

47 OverDrive Central: Online Learning Center OverDrive Central is divided into four areas View Now: Need training right away? View our core courses at your convenience plus pause, stop and fast forward to suit your learning style. Register: Register here for live courses hosted by our Training team. These sessions focus on hot topics, and are open to staff members from OverDrive partners. Resources: Spread the word about your OverDrive service through free promotional and educational materials. Networking: Have questions, comments, or feedback? Connect with us and other partners through Facebook, Twitter, and our blog. v OverDrive, Inc Page 47

48 Try this c c c c c Become familiar with the new user features. Complete the Manage ebook Demand Checklist. Develop promotional resources for your community. Create a training plan for staff. Spruce up your collection. 1. Consider Maximum Access for ebooks. 2. Order Open EPUB and PDF titles. 3. Automate with Holds Manager, Download Standing Order Plan, and WIN Manager. c Follow OverDrive s blog, and stay updated on new features. v OverDrive, Inc Page 48

49 Contact us Collection Development: Training: Library Partner Services: Support: Support for library staff. Please do not share this with users. Users should contact support via the link on the main Help Page of your library's Virtual Branch Website. Plus, connect with us! v OverDrive, Inc Page 49