Understanding Full Service Mailer Quality Reports

Transcription

1 Understanding Full Service Mailer Quality Reports

2 Agenda Full-Service Mail Quality Reports Accessing the Mailer Scorecard Electronic Verifications Tab Full-Service Assessable Metrics

3 Full-Service Mail Quality Reporting Mailer Scorecard Consists of a Summary view and three (3) main reports Mail Quality Error Type Report Mail Quality Job Error Type Report Mail Quality Detailed Error Report

4 Accessing the Mailer Scorecard

5 Mailer Scorecard Mailer Profile Electronic Verification einduction Seamless SPM Exclusions

6 Mail Entry Programs Mailing Initiatives Capture Data Process Data Mailer Scorecard Aggregated Over a Calendar Month Data Driven Enterprise 6

7 Mailer Profile Tab

8 Electronic Verification Tab 1.Volume Information 2.Full-Service Verifications 3.Move Update Validation 4.Entry Point Validations 5.eDoc Nesting Sortation Validations

9 Electronic Verification Tab Volume Information View

10 Electronic Verification Tab Full-Service Verifications Error Threshold 2%

11 MID Error Metric Verifies a valid MID was provided in the electronic documentation (edoc). Entry of an Invalid MID in the edoc

12 Electronic Verification Tab Full-Service Verifications Error Threshold 2%

13 Service Type Identifier (STID) Error Metric Verifies the following: 1. A valid 3 digit STID was provided within each IMB in the edoc 2. The STID provided matches the mail class identified in the edoc 3. The STID provided matches the service level provided in edoc of either Basic or Full-Service

14 Electronic Verification Tab Full-Service Verifications Error Threshold 5%

15 By/For Error Metric Verifies a mail preparer and mail owner were properly identified in the edoc. A mail preparer or mail owner are identified by MID Customer Registration ID (CRID) Permit/Pub # (Mail Owner Only) By/For is required when A mailing contains 5,000 or more pieces for a single mail owner

16 By/For Error Metric 3 Reasons for By/For Errors: By/For Invalid Error - When the mail owner or mail preparer MID, CRID, Permit or Publication number was not a valid number. By/For Matching Error - Mail Owner and Mail Preparer are the same business entity. Mail Owner identified is a Mail Service Provider (MSP) When a MSP submits edoc to the USPS through another MSP or when the mail owner presents mail through a MSP but also prepares and submits their own edoc to the USPS.

17 Electronic Verification Tab Full-Service Verifications Error Threshold 2%

18 Barcode Uniqueness Error Metric Verifies the IMcb, IMtb and IMB in the edoc remained unique for 45 days from the postage Statement mailing date This includes: Within the same job and CRID Across all jobs and CRIDS Across jobs within the same CRID Container

19 Electronic Verification Tab Full-Service Verifications Error Threshold 5%

20 Entry Facility Error Metric Verifies the edoc Locale Key or Postal Code of Full- Service Containers and Handling Units listed in the edoc are valid Validated against: Mail Direction File (MDF) Facilities Database (FDB)

21 Electronic Verification Tab Full-Service Verifications Error Threshold 5%

22 Unlinked Copal Error Metric Verifies an updated edoc was submitted by a consolidator for trays/sacks marked for Co-Palletization in the edoc by an origin sight A consolidator must submit an updated edoc within 14 days of the origin edoc submission.

23 Electronic Verification Tab Full-Service Verifications

24 Located at Ribbs.usps.gov

25 Resources Mail Entry Roadmap Guide to Mailer Scorecard Threshold Guide Assessable Metrics by Program Guide to Postage Assessment

26 Questions

27 Move Update The Move Update verification will shift from a sampling approach to a census approach across all mailings Mailpieces go through MPE Move Update standard is used to reduce the number of mailpieces forwarded or returned by regularly matching mailer s address with COA The process used today to measure Move Update- MERLIN is still being used and additional postage due to a failure would be paid at the individual mailing level Under the census approach, Move Update errors are reported for the edoc submitter CRID over a calendar month The Move Update census method is pending approval by the appropriate management and regulatory departments MPE scans address info & compares against NCOA records Error is identified if COA create date or effective date is between 95 days and 18 months of postage finalization 27

28 Full-Service Detailed Error Drilldowns AUGUST Choose Full-Service Electronic Errors 1 2 Right-click on the edoc Submitter name or CRID Click Drill 3 Click View Error Details by Error Type 5 Click Run Report 6 Click on Error Type or Error Code Takes you to the Error Details by Error Type report 28

29 Full-Service Detailed Error Drilldowns Error Type: By/For Errors Definition: When a mailing with greater than 5000 pieces for a single Mail Owner doesn t represent the Mail Owner and/or Mail Preparer properly in the edoc XXXXXXX Mailing Company A XXXXXXX Mailing Company A Mailing Company A Mailing Company B 29

30 Full-Service Detailed Error Drilldowns Error Type: Barcode Uniqueness (Container, HU, Piece) Errors Definition: When an IMcb, IMtb, or IMb is not unique across all mailings from all mailers over the previous 45 days from the Postage Statement Mailing Date that was provided in edoc XXXXXXX Mailing Company A XXXXXXX Mailing Company A 30

31 einduction einduction Error Types Payment Undocumented Duplicate Misshipped Entry Point Discount Zone IMcb was included in edoc but the edoc was never finalized No edoc with the IMcb AND Continuous Mailer ID (MID) in IMcb is registered for einduction Same IMcb was scanned on different appointments Container was entered at the wrong facility per the MDF. Checks the overall container destination zip and entry facility type Container includes mail that claims an entry discount that s invalid at the entry location Container includes mail that claims the wrong zone price einduction Errors August 2015 Verification Threshold Error % Payment 0.00% 0.10% Undocumented 0.00% 0.19% Duplicate 0.17% 0.06% Misshipped 1.05% 0.86% Entry Point Discount 1.88% 0.18% Zone 0.10% 0.39% 31

32 Postage Assessment Preparing for Postage Assessment Monitor & Investigate Mailer Scorecard to Address Problem Areas Results of these verifications are aggregated over a calendar month Postage Assessment Report displays total number of invoiceable errors only 32 32

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