Areas Inspiring Mail. Angela Dyer. November 2018

Transcription

1 Areas Inspiring Mail Angela Dyer November

2 Agenda Business Customer Gateway (BCG) Enterprise Payment Mailing and Shipping Solutions Center (MSSC) Package Platform & Network Returns Streamlined Mail Acceptance 2

3 Business Customer Gateway Current State USPS modernizing the look and feel of the Business Customer Gateway (BCG) to: Improve ease of use Eliminate postal jargon Provide easy access to preferred services 3

4 Business Customer Gateway Current State Access Services using links on the left side 4

5 Pilot Beginning December 2018 Business Customer Gateway Future State 5

6 Manage Account Dropdown Quick Access: Business Customer Gateway Future State Manage Your Account Information (phone, ) Select Your Favorite Services Request Access to Services Create & Edit CRID s Manage Your Users (BSA Actions) 6

7 Simplified BCG Services Mailing & Shipping Dropdowns User hovers over Mailing or Shipping to see list of services Services Organized By Function Shading Indicates Access o o Dark Text = User Can Access Shaded Text = No Access 7

8 New BCG Widgets Business Customer Gateway Future State 8

9 Enterprise Payment Widget Access - Users must have access to the BCG-EPS service (any level) and Subscriber or higher access to the EPA # View Your Balance by Permit # or EPA # Permit Fee Alerts

10 User must have access to Manage Mailing Activity (MMA) (any access level) to view the widget See Your Top 3 Errors edoc Submitter View Mailer Scorecard Widget

11 Recent Mailings Widget User must have access to Manage Mailing Activity (MMA) (any access level) to view the widget View 3-10 Recent Mailings Search By Submission Date or Statement Status

12 Enterprise Payment Provides: A self-service customer experience Enhanced security features Centralized, online balance and account management Multiple payment types Flexible funding options Enhanced security features Enterprise Payment With Enterprise Payment, Users Can: Pay for all products and services with one account Open permit and pay permit fees online Access intuitive and interactive online mailing reports Set up customizable data subscription options 12

13 Enterprise Payment Timeline March 2019* Add true up feature (regular interval) to EPOBOL Deferred Payment June 2019* Commercial Postal Store Phase 1 of Enterprise Payment was to replace CAPS. USPS will engage other product owners (e.g. OMAS) at a future time to integrate with the Enterprise Payment System. Current OMAS customers may use Enterprise Payment for their Business Mail at this time, details later in the presentation. *tentative 13

14 Eligible Products & Services Eligible Products/Services Eligible Submission Methods Eligible Permit Types Eligible Transactions Products & Services Coming Soon! PO Box, Caller & Reserve Services (EPOBOL) Address Quality Products (AEC, AECII and ACS) Priority Mail First- Class Mail, Letters, Cards, and Flats First-Class Package Service USPS Marketing Mail, Letters, Flats, and Parcels Parcel Select edoc (Mail.dat/Mail.XML) Postal Wizard Intelligent Mail small business (IMsb) Tool Business Mail Entry Unit (BMEU) hard copy Permit Imprint Metered Pre-cancelled Stamps Periodicals (CPP/PP) Postage Due Business Reply Postage Statement Processing (Domestic & International) Adjustments Mail Entry Postage Assessment Reversals Refunds (including Value Added Refunds (VAR)) Deposits Transfers Electronic Verification System (evs) Parcel Return Service (PRS) PC Postage Scan Based Payment (SBP) Merchandise Return Service (MRS) Official Mail Accounting System (OMAS)* Premium Forwarding Service Commercial (PFSC) Media Mail Fee Payments Share Mail Library Mail Bound Printed Matter Postage Due FOIA Requests Intelligent Mail barcode Accounting (IMbA) Periodicals International Products Business Reply Mail (BRM) Every Door Direct Mail (EDDM) BMEU April 2019 CAPS Retirement Date (excludes evs) *Current OMAS Customers may migrate to Enterprise Payment, details later in presentation 14

15 Commercial Mailings on EPS Account Setup Plan for Enterprise Payment Create Your BCG 4 Request Access Create Your Account Set-Up Payment 1 Choose payment option & work with your financial institution 2 Gather active permits and choose how to organize your future account(s) 3 Identify your Enterprise Payment BSA and plan user roles 5 Register for a Business Customer Gateway (BCG) Account and add the necessary CRID to your profile Contact local Business Mail Entry Unit (BMEU) or PostalOne! Helpdesk for an invitation code 6 Request access to EPS using the hyperlink and invitation code provided 7 Access the Enterprise Payment Service 8 Create an Enterprise Payment Account 9 Manage roles for account Administrator, Payment Manager, Subscriber 10 Select Payment Option 11 Link your mailing Permits to your EPA 15

16 Plan for Enterprise Payment 1. Choose payment option & work with your financial institution to make necessary changes Determine the best payment option for your organization. Are you going to pre-fund your accounts with a Trust account or ACH Credit, or Mobile Check deposit or choose to designate an account for regular ACH Debit? Fedwire Transfer CAPS Information Uses Bank Account # (Beneficiary): Updated EPS Information Uses Bank Account # (Beneficiary):703800XXXXXXXXXX CAPS Information USPS Originator ID: Trust ACH Credit Retail & Mobile Check Deposit CAPS Information Uses ABA Routing Transit #: Uses Bank Account # (DFI Account #): XXXXX Updated EPS Information Uses ABA Routing Transit #: Uses Bank Account # (DFI Account #): XXXXXXXXXX Current Trust Information Uses Permit/Publication # Must deposit at location where permit is held Updated EPS Information Uses 10-Digit EPA # May deposit at most retail locations ACH Debit Updated EPS Information Update your internal application/policy as needed Identify your Bank Account Information Bank routing/account number Tell your financial institution to update debit block/fraud filter code, if applicable Originator Company Name: USPS Payment USPS Originator ID: Transactions show site as Washington, D.C. (Current CAPS Transactions are San Mateo, CA ) XXXXXXXXXX refers to the Enterprise Account Number 16

17 Plan for Enterprise Payment 2. Gather active permits and choose how to organize your future account(s) EPS accounts do not need to recreate the exact linkage of your organization s current permits-to- CAPS account configuration. Any permits currently linked to a CAPS account can be linked to your EPAs in any configuration you choose Users may choose to link all permits to a single Enterprise Payment Account or to create several Enterprise Payment Accounts and organize permits based on their preferences 17

18 Plan for Enterprise Payment 3. Identify your Enterprise Payment BSA and plan user roles First, the user must have access to a CRID within the Business Customer Gateway (BCG) Additional access is defined at two levels through the BCG for each service AND within each individual service Activity Mange Mailing Activity BCG Enterprise Payment Required Access Enterprise Payment Account BCG Informed Visibility Informed Visibility Service Create Enterprise Payment Account N/A BSA or BSA Delegate Automatically becomes the Administrator N/A N/A Link Permits to Existing Enterprise Payment Account BSA, BSA Delegate, or User BSA, BSA Delegate, or User Administrator, Payment Manager N/A N/A View Enterprise Payment Online Reports N/A BSA, BSA Delegate, or User Administrator, Payment Manager, Subscriber N/A N/A Grant Access to Enterprise Payment Service N/A BSA, BSA Delegate N/A N/A N/A Grant Access to Enterprise Payment Account N/A BSA, BSA Delegate, or User Administrator N/A N/A Create IV Subscription N/A BSA, BSA Delegate, or User N/A BSA, BSA Delegate, or User If User through the BCG, must be Subscription Manager 18

19 Create Your BCG 4. Register for a Business Customer Gateway (BCG) Account and add the necessary CRID to your profile Account and add the necessary CRID to your profile The first user for the CRID becomes the BSA for all Core Services (including Manage Mailing Activity) Customers already registered skip to the next step For more information: Contact your local BMEU Use Online Resources on PostalPro Contact PostalOne! Customer Care at

20 Request Access 5. Contact local Business Mail Entry Unit or PostalOne! Helpdesk for an invitation code 6. Request access to EPS using the hyperlink and invitation code provided To Request an invitation code: Contact your local Business Mail Entry Unit (BMEU) Or Send an to with the following information: Subject Line: EPS Request BCG Username, Name, Address, and contact Information ( ) Customer Registration ID (CRID) Receive an within two business days Click on the link in the 20

21 7. Access the Enterprise Payment Service Request Access First user for a CRID - Click on Go to Service for Enterprise Payment All other users for a CRID will see Get Access and need to wait for approval from BSA Note: The first user MUST request an invitation code. Selecting Get Access will not prompt an invitation code. 21

22 Create Your Account 8. Create an Enterprise Payment Account. Users may select to either Create a New Account or use an existing CAPS Account to retain their Account Number 22

23 Create Your Account 9. Manage roles for account The first person to request access is assigned the Administrator role. The Administrator will approve/deny additional users who request access and define their role in the account This step can be skipped and completed at a later time. Access at a later time through Account Management Users & Roles. 23

24 Set-Up Payment 10. Set up the selected payment option: Trust: Trust accounts can be funded via: Fedwire Transfer ACH Credit Check, Cash, or Money Order deposited at any Retail location Mobile Check Deposit ACH Debit: After the bank account number and routing number information are entered, EPS will submit two micro debits (less than $1.00 each) to validate account information and readiness. Note: This may take hours to see the micro payments in the designated ACH Debit account 24

25 11. Link your Mailing Permits to your EPA Navigate to Manage Account screen Select Product & Services Select Manage Permits Set-Up Payment Select associated EPA Select Link to link the account Note: EPS account must be funded before the permit link is available. Select Save to complete the process Select Change Linkage to update the linkage of any permit currently linked to an EPA The Manage Permits screen shows all your available permits (only permits for which the user also has access to Manage Mailing Activity are listed). 25

26 Commercial Mailings on EPS Transactions Submit Your Postage Statement 1 Submit postage statement electronically using Mail.dat, Mail.XML or Postal Wizard, or via hardcopy at BMEU Present Mailing 2 Present mailing at USPS facility Process Mailing 3 Contact local Business Mail Entry Unit (BMEU) or PostalOne! Helpdesk for an invitation code Finalize Mailing 4 Payment transaction sent to EPA Withdraw Payment View Mailing Reports 5 Payment withdrawn from EPA 6 Enterprise Payment Reports Portal 7 Data Subscriptions through Informed Visibility 26

27 Submit Your Postage Statement 1. Submit postage statement electronically using Mail.dat, Mail.XML or Postal Wizard, or via hardcopy at BMEU In order to use Enterprise Payment for Postage Statement Payment, mailers must make the changes below. Type BMEU Hardcopy Submission Changes No changes; continue using existing permit number. If you enter information in the CAPS reference ID field this will be sent to EPS and displayed on transaction reports. Postal Wizard No changes; continue using existing permit number, account number displayed will reflect Enterprise Payment Account. For Mail Anywhere, the EPA number replaces the National Account Number Mail.dat Continue entering the permit number or publication number in the existing.mpa publication field or permit number field. The.mpa account number field remains optional, however if populated it must match the Account Number linked to the permit number. For Mail Anywhere update the.mpa account number field with the Enterprise Payment Account Number. If you enter information in the CAPS reference ID field this will be sent to the EPS and displayed on transaction reports. Mail.XML Continue entering the permit number or publication number in the existing Permit Number/Publication field. The account number remains optional, however if populated it must match the Account Number linked to the permit number. For Mail Anywhere update the payment account number field with the Enterprise Payment Account Number. If you enter information in the CAPS reference ID field this will be sent to the EPS and displayed on transaction reports. 27

28 Present, Process, and Finalize Mailing 2. Present Mailing at USPS Facility 3. Process Mailing Action Recorded in PostalOne! 4. Finalize Mailing Payment Transaction is sent to Enterprise Payment 5. Withdraw Payment from the Enterprise Payment Account For Trust Accounts, postage is debited from the Account Balance For ACH Debit Accounts, the postage is aggregated with all other transactions for the day and debited from the bank account linked to the Enterprise Payment Account at 6PM ET 28

29 View Mailing Reports 6. Enterprise Payment Reports Portal Enable multi-select to multiple accounts The Customer Dashboard will combine the existing Account & Customer Dashboards to provide a quick glance of all EPS accounts View the real-time total of pending ACH debit transactions sent to the bank at the end of the day, as well as the Trust Balance Users may navigate the portal using the Reports Menu to select detailed data Primary Payment Method can be viewed within each Account Date filter Percentages visible when hovering over chart Categories: PO Box Services Address Quality First-Class Mail First-Class Package Services International Mail Package Services Parcel Return Service Parcel Select Periodicals Priority Mail Return Services USPS Marketing Mail First-Class USPS Returns Ground Service USPS Returns Priority Mail USPS Returns PRS Full Network USPS Returns Other Mailing Fees & Services 29

30 View Mailing Reports 6. Enterprise Payment Reports Portal The Commercial Mailing and Shipping Details Report shows all of individual transactions for a customer s EPS accounts Report Data Fields: EPS Transaction Number Transaction Date/Time Transaction Amount Transaction Type Class Number of Pieces PIC SKU Permit Holder CRID Permit Number Report Mail Classes: First-Class USPS Returns Ground Service USPS Returns Priority Mail USPS Returns PRS Full Network USPS Returns Other Mailing Fees & Services City/State of Permit ZIP of Verification Publication Number Customer Reference ID Job ID User License Code Spoilage Number of Copies edoc Mailing Date EPS Account Number EPS Account Nickname Postage Statement Number First-Class Mail First-Class Package Services International Mail Package Services Parcel Return Service Parcel Select Periodicals Priority Mail Return Services USPS Marketing Mail 30

31 View Mailing Reports 7. Data Subscriptions through Informed Visibility In addition to online reporting, users may subscribe to have data feeds pushed directly to their SFTP sites based on their individual preferences. Users need to separately request access the Informed Visibility Service in order to set up a subscription. Customers may subscribe to have data pushed to their Secure FTP (SFTP) server or available for online download Data delegation available at the CRID level Customers may select the following, based on their preferences o File format o Frequency (Daily, Weekly, Month) o Notification Preferences 31

32 Transactions Transaction ID Transaction Date/Time Business Location Destinating EPS Account for Transfer Originating EPS Account for Transfer EPS Account Number Transaction Type Payment Method Transaction Amount Deposit Source Transfer/Withdrawal Reason Original Transaction ID (for Refund/Reversal/Adjustment) Transaction Description ACH Withdrawal ID Transaction Details Deposits Transaction ID Original Transaction ID (For Reversal) Receipt Number Transaction Date View Mailing Reports IV Enterprise Payment Subscription Options Bank Account Withdrawal ACH Withdrawal ID ACH Withdrawal Amount Aggregate Date Return Reason Return Date Transaction Details Commercial Mailing Transaction ID Permit Number Permit Type Permit ZIP Code Customer Reference ID Postage Statement Form Type Postage Statement Number Mailing City Mailing State Postage Statement Mailing Date Mail Arrival Date Refund Type Refund Reason Refund Comment EPS Account Business Location Name Permit Holder CRID edoc Mailing Date City/State of Permit User License Code Spoilage Transaction Details Network Returns Transaction ID Mail Class Mailer ID SKU PIC Service Type Code Dispute Reason Dispute ID Transaction Details PO Box Transaction ID PO Box CRID PO Box Number PO Box ZIP Code PO Box City PO Box State PO Box Size PO Box Renewal Date Transaction Details Address Quality Transaction ID Address Quality Product Order Reference Number Transaction Details PC Postage Transaction ID PSD Serial Number Device ID Vendor ID Vendor Name Request ID Postage Statement Details Postage Statement Line ID Transaction ID Section Processing Category Mail Class Type Statement Line Number Number Of Pieces Sortation Line Price Line Rate Line Subtotal Postage Line Discount Total Line Fee Total Line Postage Price Category Line Level Entry Piece Rate Amount Affixed Pieces Subtotal Pound Rate Pounds Pounds Subtotal Weight Price Mail Entry Subs Requestor Copies Nonsubs Nonrequestor Copies Line Copy Line Total Postage Presort Discount Transaction Pieces Piece Surcharge Advertising Pounds Non-Advertising Pounds Mail Level Price Level Container Level Bundle Level Bundles Mail Class Trays Balloon Price DIM Weight Price Mail Zone Piece Price Pound Price Destination Type Pallets Line Type Number Of Sacks Sack Price Sack Subtotal Sack Total Pounds Under Percent Incentive Postage Incentive Full Service ISC Drop Ship Full Service Per Sack Drop Shipment Per Sack Sack Total Lbs Under ISC Drop Ship Incentive Mail Class Rate Category 32

33 Resources PostalPro Provide online reference materials BMEU locator PostalOne! Help Desk Support customers with EPS setup & use Ready? Contact your local BMEU -OR- Submit EPS Request via *Include BCG username for BSA, address & CRID(s) 33

34 Mailing & Shipping Solutions Center Strategic support for commercial mailers Enhanced customer experience Standardized answers through body of knowledge 1-800# with ticketed inquiries Business Mailer Support and Major Mailer Support will remain intact Features Centralized tracking method Trend Recognition 7 Pilot Sites: Capital, Northern Ohio, Lakeland, Connecticut Valley, San Diego, Dallas, Northland 34

35 Mailing & Shipping Solutions Center Mailing/Shipping Solutions Helpdesk Pilot Clerks located around the country will cover the 1-800# from 7am 5pm CST Mailing/Shipping Solutions Helpdesk to be your first line of support around Commercial Customer Inquiries 35

36 Mailing & Shipping Solutions Center 1. Customer Calls placed into queue for immediate pickup 2. Available agent picks up 18 second SLA 3. Agent will document inquiry for Customer Reference 4. Agent to resolve customer inquiry. Or, escalate to Tier 2 support if necessary. Can you please assist with my BRM artwork request? MDA Helpdesk How can I remove a BSA who s no longer with the company from my BCG account? PostalOne! Helpdesk 5. Close ticket once resolved or connection has been made to respective Tier 2 Party. 36

37 USPS Returns Overview Package Platform will use package attributes captured on Mail Processing Equipment (MPE) to automate pricing, verification, and invoicing of returns packages Automated Pricing* USPS mail processing equipment captures package attributes (weight, dimensions) Package platform uses attributes captured to individually price each package Automated Payment Payment collected from Enterprise Payment Account (EPA) upon package delivery Insight Near real-time notification for reverse inventory planning Push reports available through Informed Visibility subscription for insight into packagelevel data 37

38 USPS Returns Journey Map Acceptance Enroute Processing/Postage Due Calculation Delivery and Postage Collection 1. Customer initiates return through retail, carrier pickup, drop off at collection box Package Platform Automation 2. Package Processing Equipment captures package characteristics (weight, dimensions) instead of manual sampling 3. Package characteristics are used to price every package instead of a sample utilized in the SBP and the manual processing of MRS 4. USPS delivers package at final destination and collects payment Customer notified that package has been accepted Customer notified each time the package is scanned at a new facility Customer notified of package attributes and postage due upon trusted enroute scans Calculate Postage Due based on captured data and attributes Debit Postage Due from the shipper s EPS Account instead of CAPS Account, which was utilized for SBP and MRS, upon delivery of the package to its final destination 38

39 Label Design Labels must have the following design elements: 1. Service Icon 2. Postage Guarantee 3. Service Banner 4. Return Address 5. Delivery Address 6. IMpb with one of the approved STCs Shippers with an approved Negotiated Service Agreement (NSA) will need to have their NSA updated for negotiated prices for USPS Returns. The updated NSA will have to include the MID that will be printed on the label. The following design elements are no longer required: Three Horizontal Bars, The Postage Calculation Markings, Extra Service Endorsements, MRS Legend 39

40 Enrollment Process 1. Enroll in the Business Customer Gateway (BCG) 2. Request Mailer ID (MID) 3. Enroll in the Enterprise Payment System (EPS) 4. Determine Service Type Code (STC) To Use STC Description Mail Class 019 Priority Mail Return Service Priority Mail 020 First-Class Package Return Service First-Class 022 Ground Return Service USPS Retail Ground 024 PRS Full Network Scan Weigh and Pay Parcel Select Service Retail 820 Priority Mail Return Service Signature Confirmation Priority Mail 821 First-Class Package Return Service Signature Confirmation First-Class 822 Ground Return Service Signature Confirmation USPS Retail Ground 5. Enroll in USPS Returns 40

41 Enrollment Process 41

42 Payment Package Platform will charge the linked EPA for a package on the day that it is delivered If the EPA provided during enrollment is a Trust Account, EPA will be drawn down immediately If the provided EPA is a Debit Account, transactions will be held until 6pm EST and billed as a daily transaction Shippers will have the ability to review summary and transaction reports through the Enterprise Payment System 42

43 Informed Visibility Mail Tracking & Reporting Shippers will have ability to enroll in highly customizable transaction level data extracts through the Informed Visibility (IV ) Mail Tracking & Reporting application (iv.usps.com) Users will be able to select either Push Reports sent through SFTP or Pull Reports available for download Data feeds can be used for any necessary reconciliation and internal/external reporting First time users can enroll in the IV-MTR service through the BCG Complete enrollment instructions are provided on PostalPro: 43

44 When subscribing to new data feeds, users will have the ability to select the following: Subscription Owner CRID CRID that owns the data visibility Data Type (Package Platform or Enterprise Payment) File Delimiter (Comma, Tab, or Custom) Transmission Options (Send to Server or File Download) Frequency: EPS (Hourly, Daily, Weekly, or Monthly) PP (Custom; Minutes, Hours, or Days) Feed Start Time Feed Name Data Fields Subscribing to New Data Feeds 44

45 Data Feeds and Data Elements With IV-MTR users are able to choose: Which data elements you want included in your report What order the data elements appear in the reports Package Platform Pricing Notification IMPB PIC Service Type Code Mailer ID Origin ZIP Code Destination ZIP Code Weight Dimensions UPC Barcode Pricing Scan Completion Date/Time EPS Account Number EPS Account Nickname Base SKU Price Type NSA Contract Number Base Price Extra Service SKU Extra Service Type Extra Service Amount Total Postage Assessed Rate Type Assessed Mail Class Name Assessed Zone Assessed Piece Weight Value Assessed Piece Dimensions Length Assessed Piece Dimensions Height Assessed Piece Dimensions Width Package Platform Final Notification IMPB PIC Service Type Code Mailer ID Destination ZIP Code 45

46 Data Delegation In addition to visibility into their own CRID(s), users can request data visibility from or provide data visibility to another CRID through data delegation functionality. 46

47 Full Service Benefits Reduce Costs Receive additional per piece discount on automation mailings Eliminate permit fees Use the same permit at any location Accurate Delivery Address Correction on Full-Service pieces Monitor Service Start-the-Clock on Mail Entry Visibility and tracking Requirements Apply unique IMb to each postcard, letter, and flat Apply unique IMtb to trays and sacks Apply unique IMcb to placards for containers Submit postage statements and mailing documentation electronically Mail.dat Mail.XML Postal Wizard 47

48 Full Service Error Type Threshold Container Mailer ID 2% HU Mailer ID 2% Piece Mailer ID 2% HU Unlinked Copal 5% Piece STID 2% Piece By For 5% Container Uniqueness 2% HU Uniqueness 2% Piece Uniqueness 2% Container Entry Facility 2% HU Entry Facility 2% 48

49 einduction einduction streamlines the preparation and induction of drop shipments and expedited plant load mailings 70% of total plant-verified drop shipment (PVDS) containers are participating in the einduction program Prepare & Submit edoc edoc Upload & Verification Scan Container Placard Induct Mail Review Mail Quality Reports F E E D B A C K P R O V I D E D T H R O U G H O U T T H E P R O C E S S Use edoc Unique IMcB Placard containers Make appointment Validate edoc Records Release paid containers Verify payment Verify entry location Detect duplicate containers Send scan data to PostalOne! Additional postinduction verifications Verification data shown on trend reports Quality monitored across a month s mailings 49

50 einduction Error percentages are calculated using the calculation below. Mailers that exceed any threshold will be subject to an additional postage assessment. Error Percentage = Total # Scanned einduction Containers in Error Total # Scanned einduction Containers Error Type Threshold Extra (Undocumented) 0.00% Payment 0.00% Misshipped Container 1.05% Duplicate Container 0.17% Zone Discount 0.01% Entry Point Discount (EPD) 0.50% Mailer 1

51 Seamless Acceptance Seamless Acceptance provides mailers a streamlined process that offers transparency and trend-based reporting so mailers can improve their mail preparation efficiency. 30% of commercial mail volume is on Seamless. Mail Preparation Finalize Postage Statement Mail Acceptance Mail Processing Mail Verification Generate Reports F E E D B A C K P R O V I D E D T H R O U G H O U T T H E P R O C E S S Prepare Mailings with Intelligent Barcodes and edoc WHY? Allows for data driven verification Automatically finalize postage statement before verification using PostalOne! WHY? Allows for a longer mail production cycle and greater control over postage payment Manually collect mailing information at the DMU or BMEU using handheld scanner WHY? Allows for the collection of weight, postage payment, and mail characteristic data Electronically collect mailing information using scans from MPE WHY? Allows to check almost every mailpiece for quality Compare manual and electronic sampling data to edoc information WHY? Allows for validation that correct payment has been made to USPS View reports and drill down for more detail anytime during the month WHY? Allows mailers access to review errors, identify trends, and improve upon future 51 mailings

52 Seamless Acceptance Error Type Threshold Undocumented 0.30% Delivery Point 2.00% Nesting Sortation 1.00% Weight Postage General PAF: 1.05 Mail Characteristic Mail Characteristic PAF:

53 Accessing MQD through Informed Visibility All customers may now subscribe to Mail Quality Data (MQD) through Informed Visibility (IV) Create BCG Account Add IV-MTR Service Access IV Register for a Business Customer Gateway (BCG) Account and add the necessary CRID to your profile Customers already registered skip to the next step The first BCG user to request the IV-MTR service for a CRID must contact the IV-MTR Help Desk to be provided an authorization code. The user may enter the code and access IV-MTR This user becomes the IV-MTR BSA and controls access for all subsequent users for the CRID User may access each Application Area in IV Queries & Feeds Address Book Roles & Permissions 53

54 Questions? 54