MyVoice User Guide. Mt. Angel. Telephone

Transcription

1 MyVoice User Guide Mt. Angel Telephone

2 4Welcome Thank You for Choosing Mt. Angel Telephone! Additional information about your telephone and MyVoice service may be found on our website at In addition, our friendly Customer Care Center is happy to answer your questions. 4Customer Care Center Hours Monday through Friday, 8 a.m. to 5:30 p.m. 4Important Telephone Numbers Customer Care Center Repair Directory Assistance Table of Contents Getting Started...3 Call Manager...10 Contacts...8 Dashboard...4 Messages and Calls...5 Settings

3 3 4Getting Started MyVoice is an interactive web based program that allows you to check your voice mail, set preferences and manage your calling features online. You may listen to your messages in any order, and not just the order in which they were received. You can even forward a voice mail message as an , or forward it to a mobile device. Accessing MyVoice To access MyVoice, visit Enter your Mt. Angel Telephone telephone number and your voice mail PIN (password) to log in. New Voice Mail Customers You must first set up your voice mail service and PIN number using your home telephone before using this service. Current Voice Mail Customers Log into your MyVoice account using your Mt. Angel Telephone telephone number and current voice mail PIN. NOTE: For maximum account security, if your current PIN (password) does not meet the criteria below, it is strongly recommended to change it after initial log in. PIN (password) Tips Your PIN (password) number may be 4 to 10 numbers in length, cannot repeat more than two numbers in a row, use any portion of your home telephone number, or use more than two numbers sequentially. NOTE: Your MyVoice PIN (password) and voice mail PIN are linked. If one is changed, the other will also change to the new PIN (password) number. Program Assistance Should you have questions about a tab or the various features contained within the tab, click on the help button (R ) located on every screen in the top right hand corner. If the help options do not answer your question, please call our Technical Support Team at for additional assistance.

4 4 4Dashboard This is the first screen appearing after login. In addition to displaying navigation tabs to quickly access some of the program s key components, the dashboard provides an overview of some key features. These features include: Messages: This section in the top left of the program window displays the number of stored voice and fax mails. Simply click on the link to listen to, view and manage those messages. Missed Calls: Directly below the messaging section, this area lists recent missed calls in chronological order. Contacts: Located in the top right area of the program window, this area provides an easy way to look up a contact by name and view, update or delete their details. Settings: In the bottom right hand side of the program window, this feature lists the current settings for key services. To change the settings for any of these services, click on the name of the service to jump directly to the relevant configuration. Listen to Voice mail or view fax Look up Contacts JOHN SMITH MERRY YODER MATT JONES AMY JOHNSON STEVE ACKERMAN View Missed Calls Review & Change Settings

5 5 4Messages & Calls The Messages and Calls tab allows you to listen to voice mail messages, view missed, dialed and received calls, and manage your messages. Playing Messages To play messages, click on the w button to the left of the listed caller name or number. Your computer must be equipped with speakers or a headset. Deleting Messages To delete a messages, click on the Delete selected caller name or number. button to the far right of the JOHN SMITH SUZIE JONES Play Voice mail ALEX WINTER Forward Voice mail Message via MERRY YODER

6 6 Add Caller to Contacts You can add a caller to your contacts by simply clicking on the name or telephone number and click the Add to contacts pop-up menu. ALBERT GANNS N

7 Restore Deleted Messages You have the ability to restore the deleted voice mail messages up to 24-hours after deleting. 1. Navigate to the Deleted Tab. 2. Click on the Restore button to the right of the selected contact name or number. 7 SIGRID JOHNSON Play Voice mail ROBERT BURLINSON View Fax mail N

8 8 4Contacts This feature allows you to store information about your contacts, including names, telephone numbers, postal information and addresses. You can have up to 1000 contacts in your account. Add a Contact You can add a caller to your contacts by simply clicking on the New Contact button on the bottom left of the program window. Add New Contact

9 Speed Dials If you subscribe to Speed Dial you ll have quick and easy access to assign a speed dial number to any of your contacts. 9

10 10 4Call Manager This section provides a summary of current call settings and allows you to manage the calling features to which you are subscribed. Summary The summary tab outlines how received calls will be handled, taking into account the settings for all of your incoming call services and any interactions between them.

11 Fowarding You must subscribe to this feature to access this tab. In addition, only those call forwarding features to which you are subscribed will appear. 11

12 12 Screening You must subscribe to this feature to access this tab. In addition, only those call screening features to which you are subscribed will appear.

13 13 4Settings The Settings tab provides access to various pages, giving details of Call Service settings. Security Tab The security page allows you to change your password and your call services PIN. Password is for accessing MyVoice on a computer and voice mail from a telephone. Call Services PIN is strictly for Call Fowarding use. Blocking Tab You must subscribe to this feature to access it. This service allows you to customize and restrict which types of calls can be made from your telephone. For example, International and Premium Rate calls. Simply check the desired call type to block and then click the Apply button. Preferences Tab This service allows customization of Caller ID display (if subscribed) and the number of rings before a call is forwarded to voice mail. Choose desired settings and then click the Apply button. Messaging Tab The Messaging Settings tab allows you to configure various aspects of your messaging service. These settings are split across a number of different sub-tabs. Settings: Auto-Forwarding: You can select to forward all your received voice mails to the account you enter.

14 14 Mailbox: These settings allow you to customize your voice mail experience when accessing your mailbox with a telephone. This includes login parameters, PIN requirement, and others. MWI (Message Waiting Indicator) You can use this panel to specify your other phones whose message waiting indications should be triggered when messages are received, and which types of messages cause the indication. Contact Mt. Angel Telephone if you would like voice mail notification on an additional Mt. Angel Telephone telephone number.

15 15 Select this feature to receive an whenever a new voice mail is left. You can choose whether you want an to be sent every time you receive a message, or only when you receive a certain type of message, for example, an urgent voice mail. You can send notifications to multiple addresses. Greetings Change voice mail greetings with a click, or record a new message from any computer and attached microphone. Mt. Angel Telephone

16 Why Mt. Angel Telephone? We are more than just your average communications company. We have been leading the way in technology in Mt. Angel for over 100 years and have remained rooted in tradition as we grow. We are focused on offering state-of-the-art services, supporting our local community, and providing unparalleled customer service. We re here to serve you and help you find the right combination of services to meet your needs. Our mission is to provide superior service, which exceeds customer expectations, through an empowered, motivated, customer-focused team of employees. We appreciate your consideration and we look forward to serving your information, communication and entertainment needs! Contact Us For other options and available pricing, please call a Customer Care Representative or visit us online PO Box North Garfield Street Mt. Angel, Oregon