POS E-HORS E-HORS POINT OF SALES EHORS VERSION 3 1

Transcription

1 E-HORS POINT OF SALES EHORS VERSION 3 1

2 POS INSTRUCTIONS 1. Type this address onto your browser local.palmhotel.my:9280/pos 2. Log on using your Username & Password then click the log in button. If you have touch screen, you can just type using the keyboard you see on your screen. 3. If the IP address have not been set up, you will get this message from Ehors. IP permission is needed especially when your computer do not have fixed IP. 4. But if the IP address is already set up your outlet will appear immediately. If you have multiple Property, then you need to select the correct Property first. EHORS VERSION 3 2

3 5. Once you ve selected the Property, the name of your Outlet will appear, you might have two or three outlet in 1 property. But in this example, only one outlet is being shown. Select the Outlet then click start. Notes: If the IP is not set up yet, just log on to local.palmhotel.my:9280 and follow the instructions below. 6. Go to Outlet s POS>POS Settings>>POS Settings 7. Select the IP Permission button. A new box will pop up. You just have to select the Property, Outlet, and the Station Name. EHORS VERSION 3 3

4 Station Name can be your name or anything. Click log out After trans. Yes if you want the POS to automatically log out, and No if you don t want. 8. Type the IP Address that has been provided to you from the 1 st time you log in (refer to No. 3). Then click submit. If you have a fixed IP then you don t need to do an IP Permission all the time. Example below. IP permission is per outlet. 9. Now, go back to local.palmhotel.my:9280/pos and then log in again. 10. After you log in you still have the same picture. Just click ok. Then Select the Property. (See the Picture below) EHORS VERSION 3 4

5 11. Select the Outlet Name then Click start. 12. After you click start, you can now start ordering. 13. As you can see from the picture below, all the tables are green. Green means the table is free, If the table is red it means the table is occupied. 14. How to start ordering? You just click the table and the side of table will be Coloured blue. All the tables selected will have a blue colour on the side. 15. After you select the correct table of the guest, click the New Box on the left. EHORS VERSION 3 5

6 16. Then you will have this screen. Just click the and + button for the number of Pax. The same applies with the number of invoice. If the number of Invoice(s) is 2 or more, then you need to click generate if you know from the start that the bill will be paid separately. 17. On the Right side, you can already see the number of the table. If you know the guest name, you can also type in the name of the guest. If you generate 2 or more Invoices it will be shown in the box as well. 18. Then, click Start order 19. After clicking start order, you will have this interface. (see the picture below) 20. Main Menu Category, will automatically change according to the actual time. If you have Breakfast at 7:00-9:30, lunch 11:30-14:00 & dinner 17:00-21:00 in your outlet. 21. The time now is only 9:59 in the morning that s why automatically we have the breakfast as main Menu Category. EHORS VERSION 3 6

7 22. Just select the Menu Category, for example food and under food category you have buffet. 24. Under buffet you have Continental Buffet. 25. Just click the Recipe Continental Buffet twice because at this moment you have 2 pax. 26. Or you can just tick the square box on top for multiple quantities order. 27. After clicking the Recipe, it will be transferred into the right side box. EHORS VERSION 3 7

8 28. If the recipe is not save and send yet you will see the green circle once you save and send, it will changed to arrow. All Food items are link to the kitchen Printer so every time you order an item that needs to be prepared By kitchen after you order and click save & send, the kitchen printer will print out the order. In this example we only have one kitchen printer and we also use it as a receipt printer. So all the dockets must be submitted to the Kitchen so they can start preparing the food. But, if you have two separate printer for the kitchen and one for the receipt, there is no need to submit the captain s order manually as it will be printed automatically in the kitchen printer. EHORS VERSION 3 8

9 29. Before you click finish & exit, make sure you don t have any additional order, if you have additional order you can just stay on the same screen and order the recipe you want. Then click Finish & Exit. 30. After clicking the finish & exit, it will bring you back to the main screen. 31. Then you will see that there is one table occupied. EHORS VERSION 3 9

10 32. To see the details of who occupied the table, and who open the table, you just mouse over to the table. 33. If table number 1 wants to order an additional drink, you just click to their table and click continue on the left. EHORS VERSION 3 10

11 34. The same procedure, select the category, then select the menu and then the recipe. Click save & send when you re done then click finish & exit. 35. For example you made a mistake, you selected the wrong recipe. You just have to select the recipe then click cancel selected. If you do not have the right level, the cancel selected and cancel invoice button are disable. Level 4 & 5 are allowed to cancel an item and cancel the invoice. 36. If table number 1 is done eating and they want to pay. Just click their table then click Pay & close EHORS VERSION 3 11

12 37. After clicking Pay & Close select the Invoice name, then you will have the list of all your orders on the right, check first, if all are correct then click Pay & Close. 38. After clicking Pay & close, you will have a new screen. All you have to do is select the correct payment method. Reference: AR- Accounts Receivable, E.L- Employee Ledger, O.C/Ent.- Officers Cheque/Entertainment Normally Directors, Owners are allowed to use the O.C/Ent. 39. For example table number 1 wants to pay by Cash, Just click Cash, type the amount you received then click add payment. 40. Then Click pay if everything is correct. EHORS VERSION 3 12

13 41. After clicking Pay, it will bring you back to the main screen, and the colour of the table will become green again. 42. If they want to pay by CC, just click CC, type the cc number correctly then swipe/insert the card to the machine. Once the payment is successful, fill in the amount and cc details, trans. no, & approval code. Then click add payment & Pay. 43. If the guest is an In house guest and they just want it to charge to their room. Just click Room charge, type the exact amount, select the correct property (only applies to multiple property) then type the room number or you can also search by Guest name EHORS VERSION 3 13

14 click the arrow down button payment, then Pay. then select the correct guest folio. Then Click add 44. If the guest is the owner or director or that person is entitled to close his/her bill by OC/Ent, either they are paying or their bill will be close by O.C/Ent. 45. To close O.C/Ent. Just click O.C/Ent Tick the button entertainment if it s going to be settled w/ ent. Then search the name of the owner or director. Then, select the correct person then select the box select this employee, provide the purpose of ENT. Then click Add payment and then click Pay. EHORS VERSION 3 14

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16 46. After clicking Pay the receipt will be generated. You just have to click print customer copy, and ask them to sign, the same applies to charge to the room and all the receipts that are charge to the room must attached to their folios. But, If the guest paid by cash, and he doesn t need a receipt, you just need to print one copy for yourself using Print outlet copy, so you can attach it to your employee audit (Collection Summary Report). SWAP AND JOIN TABLE 1. If table 4 wants to swap their table to table # 9, you just have to click the button Swap off on the left and click the table you re going to swap. (Follow the pic below). 2. After clicking swap, a message from E-hors will appear. Click yes if you are sure, if not, click no. But if Yes, table number should be back to green colour. Then table 9 will be red. And if you mouse over to table 9, you will see the original number/name of the table. EHORS VERSION 3 16

17 3. If the guest want to join their table but they pay separately. For example you want to join the table 3 and table 6. Just click all the table you want to join. Then click button join table on the left. Once the table are joined, every time you click the table and it s joined, the other table will automatically selected. EHORS VERSION 3 17

18 4. If you mouse over from the table that are joined, it will show the details or number of the table that are joined. 5. You can also view the order in one time. By selecting the table then click view order on the left. Just select the scroll down button to see the other Invoice/table. EHORS VERSION 3 18

19 6. In the end, if the guest decided to pay the Invoice for table number 3. For example table 6 is paying table 3.You can transfer all the items to table number 6. Just click Pay/Close then select the Invoice you re going to transfer. 7. Select the items you re going to transfer, then click transfer selected. Select the Invoice name then click transfer 8. After transferring the items to the other Invoice, the other table will be empty. Select the empty table then remove it. (only empty invoice can be remove) EHORS VERSION 3 19

20 9. Upon closing the bill, if the guest decided to separate the drinks and the food, and you only have 1 invoice. 10. You just have to create another invoice by clicking create more invoice Then go the Invoice and select the item you re going to transfer. ROOM SERVICE 1. If the guest wants to have a room service, click the Room service button. This button is only available if the status of your outlet in the program Outlet Management is Yes for the room service. 2. Select the property, then click the button New Enter the room number or guest name then click search EHORS VERSION 3 20

21 3. Click the arrow down button click select folio- then select the correct Folio, then start order will be enabled. Then click start order. EHORS VERSION 3 21

22 4. Then Select the Menu Categories, Menu list, and then Recipe. Select the Recipe you re going to order then click save and send and the click finish & exit. 5. When the guest order for room service, the person who took the order must ask the guest how they wish to close the bill, if it s cash, cc or room charge. If the guest said I want it charge to the room. Then after you took the order, you already know which payment method you re going to use for closing the bill. 6. If it s room charge print the bill (outlet copy & customer copy) then ask the guest to sign the (outlet copy), then the receipt that has the guest signature must attached to the Inhouse folio. 7. If the guest wants to pay cash, you have to tell the guest how much the total amount they need to pay, and how much they re are going to give you so you know already how much change you re going to bring. TO CLOSE/CONTINUE THE ROOM SERVICE 1. Go to Room service, select the correct guest, click continue if the guest have an additional order. If no more additional click Pay & Close then select the correct payment method chosen by the guest. EHORS VERSION 3 22