ONLINE TICKET SALES AND GATEACCESS MANUAL BOCA RATON

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Tyrone Berry
5 years ago
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1 ONLINE TICKET SALES AND GATEACCESS MANUAL BOCA RATON

2 TABLE OF CONTENTS WHAT YOU HAVE AT YOUR FINGERTIPS WHEN YOU USE THE SYSTEMS... 3 FIRST TIME LOGIN GATEACCESS AND ONLINE TICKETS... 3 OOPS! I CAN T LOG IN. 4 ONCE YOU HAVE LOGGED ON 5 CREATING YOUR PERSONAL LOGIN.. 6 HOME PAGE AND TICKET SALES.. 7 ORDERING SHOW TICKETS.. 8 SELECT YOUR SEAT SEAT SELECTION.. 10 VIEW THE SEATS YOU SELECTED 11 REVIEW YOUR SELECTIONS.. 12 ENTER YOUR PAYMENT INFORMATION.. 13 BUYING TICKETS FOR SOMEONE ELSE.. 14 CLICK TO PROCESS YOUR ORDER CONFIRMATION CONFIRMATION FOR PRINTING 16 YOUR GATEACCESS SYSTEM 17 ENTERING YOUR GUEST GUEST LIST ENTRY (CONTINUED). 19 ENTERING MULTIPLE GUESTS ENTRY LOG.. 21 EMERGENCY INFORMATION 22 THE HELP BUTTON. 23 USING YOUR SMARTPHONE OR DEVICE FOR GATEACCESS SYSTEM IMPORTANT CONTACT INFORMATION 25 2 P a g e

3 WHAT YOU HAVE AT YOUR FINGERTIPS WHEN YOU USE THE SYSTEMS GATEACCESS THE ABILITY ON THE HOME PAGE TO EITHER ENTER YOUR GUEST AT THE GATES OR BUY YOUR TICKETS FOR THE TERRIFIC EVENTS IN YOUR COMMUNITY THEATER THE ABILITY TO ENTER EMERGENCY INFORMATION, MAKING IT AVAILABLE TO THE SECURITY TEAM THE ABILITY TO ENTER YOUR GUEST, EITHER PERMANENT OR ON A LIMITED BASIS THE ABILITY TO VIEW YOUR ENTRY LOG TO SEE WHO ENTERED THE COMMUNITY WITH YOUR ADDRESS AND INFORMATION AT ANY PARTICULAR DATE OR TIME USE YOUR SMARTPHONE OR DEVICE TO CONTROL GATEACCESS ONLINE TICKET PURCHASES SECURED CREDIT CARD USE FOR ALL YOUR TICKET ORDERS THE ABILITY TO SELECT YOUR SEATS FOR SOME OF THE BEST ENTERTAINMENT IN SOUTH FLORIDA PURCHASE FOR YOU AND YOUR GUEST WITH ONE EASY ORDER ACCESS TO THE SIGNING UP FOR OUR THEATER NEWSLETTER, THE HAPPENINGS, SEASON BROCHURE, ORDER FORMS, ETC. TO VIEW THE UPCOMING EVENTS, ALL FROM ONE WEBSITE PICK YOUR EVENT, SELECT YOUR SEAT, PAY ONLINE AND PICK UP YOUR TICKETS AT WILL CALL IN THE BOX OFFICE FIRST TIME LOGIN (FOR GATEACCESS AND ONLINE TICKET SALES) GO TO SELECT YOUR COMMUNITY CODE FROM THE DROPDOWN BOCA S CODE IS CVBR ENTER YOUR REGISTERED PHONE NUMBER (NUMBER USED FOR GATE AUTOMATED CALL SYSTEM) FORMAT SHOULD BE WITHOUT DASHES AND PARENTHESIS ENTER PASSWORD AND USER NAME GIVEN TO YOU BY THE ID DEPARTMENT. IF THIS IS YOUR FIRST TIME YOU CAN THEM AT IDOFFICE.BOCA@CENREC.COM OR CALL P a g e

OOPS! I CAN T LOG IN YOU MAY RECEIVE A MESSAGE WHEN YOU ATTEMPT YOUR LOGIN ONLY THOSE CURRENT WITH THEIR CENWEST (RECREATION) PAYMENTS WILL BE ALLOWED ACCESS YOU WILL BE GIVEN CONTACTS FOR BOTH THE

4 OOPS! I CAN T LOG IN YOU MAY RECEIVE A MESSAGE WHEN YOU ATTEMPT YOUR LOGIN ONLY THOSE CURRENT WITH THEIR CENWEST (RECREATION) PAYMENTS WILL BE ALLOWED ACCESS YOU WILL BE GIVEN CONTACTS FOR BOTH THE ACCOUNTS RECEIVABLE OFFICE AND A CONTACT TO FOR PASSWORD RESET, IF YOU HAVE SIMPLY FORGOTTEN IT IF YOU KNOW YOUR ACCOUNT IS CURRENT, PLEASE TRY YOUR LOGIN MORE THAN ONCE BEFORE ASKING FOR A PASSWORD RESET. IT COULD SIMPLY BE THE INFORMATION ENTERED WAS INCORRECT. AFTER THREE FAILED ATTEMPS THE SYSTEM WILL LOCK YOU OUT FOR A PERIOD. PLEASE MAKE SURE YOU PRACTICE LOGGING INTO YOUR ACCOUNT PRIOR TO PURCHASING TICKETS TO MAKE SURE EVERYTHING IS CORRECT Residents with delinquent accounts will not be permitted to log in or purchase tickets until their account is brought current. Please contact Accounts Receivable at to obtain your account status. If you have received this message in error and you have forgotten your password please idoffice.boca@cenrec.com during office hours for password reset or call ID office at P a g e

5 ONCE YOU HAVE LOGGED ON THE GATEACCESS HOME PAGE WILL BE AVAILABLE LOCATE THE LOGIN INFORMATION TAB AND OPEN CLICK ON TAB TO OPEN VIEW COMMUNITY DIRECTORY 5 P a g e

6 CREATING YOUR PERSONAL LOGIN PLEASE RECORD ANY CHANGES YOU MAKE TO YOUR USERNAME OR PASSWORD. THESE ARE NOT RECORDED BY THE ID DEPARTMENT AND ONLY A FULL RESET CAN BE DONE IF YOU FORGET YOUR CREDENTIALS 6 P a g e

HOME PAGE AND TICKET SALES IMPORTANT NUMBERS FOR THE CLUBHOUSE AND OTHER COMMUNITY SERVICES WILL BE IN THE COMMUNITY DIRECTORY AREA VISIT THE SITE OFTEN (NEWS, LINKS, COBRUA MEETING AND NUMBERS COULD

7 HOME PAGE AND TICKET SALES IMPORTANT NUMBERS FOR THE CLUBHOUSE AND OTHER COMMUNITY SERVICES WILL BE IN THE COMMUNITY DIRECTORY AREA VISIT THE SITE OFTEN (NEWS, LINKS, COBRUA MEETING AND NUMBERS COULD CHANGE OFTEN) YOU CAN PURCHASE SHOWS TICKETS DIRECTLY FROM THE BUY TICKETS NOW! WHICH WILL DIRECT YOU TO GATEACCESS.NET CLICK THE BUTTON OR LINK TO BUY TICKETS CLICK TO VIEW THE CURRENT COBRUA MEETING COMMUNITY DIRECTORY 7 P a g e

ORDERING SHOW TICKETS LOGIN TO HTTPS://GATEACCESS.NET THIS PROGRAM WORKS BEST IN INTERNET EXPLORER. IF YOU ARE USING MICROSOFT EDGE OR ANY OTHER BROWSER PLEASE CHANGE TO INTERNET EXPLORER.

8 ORDERING SHOW TICKETS LOGIN TO THIS PROGRAM WORKS BEST IN INTERNET EXPLORER. IF YOU ARE USING MICROSOFT EDGE OR ANY OTHER BROWSER PLEASE CHANGE TO INTERNET EXPLORER. YOUR AVAILABLE EVENTS WILL BE SHOWN ON THE SCREEN SUMMER EVENTS WILL BE AVAILABLE FOR PURCHASE FROM APRIL - OCTOBER SEASON EVENTS WILL BE AVAILABLE TO PURCHASE FROM NOVEMBER MARCH. TO PURCHASE TICKETS EARLY CALL THE BOX OFFICE OR REVIEW THE TICKET PROGRAM INSTRUCTIONS YOU RECEIVED WITH THE SEASON BROCHURE FOR THE ADVANCED ONLINE DATES YOU CAN SELECT THE EVENTS AVAILABLE TO YOU SELECT YOUR EVENT 8 P a g e

SELECT YOUR SEAT READ A SHORT DESCRIPTION OF THE EVENT CLICK ON HOW YOU WANT TO SELECT YOUR SEAT(S) YOU CAN LET THE COMPUTER SELECT THE BEST AVAILABLE SEAT(S) OR YOU CAN CLICK ANY SECTION YOU PREFER

9 SELECT YOUR SEAT READ A SHORT DESCRIPTION OF THE EVENT CLICK ON HOW YOU WANT TO SELECT YOUR SEAT(S) YOU CAN LET THE COMPUTER SELECT THE BEST AVAILABLE SEAT(S) OR YOU CAN CLICK ANY SECTION YOU PREFER SELECT YOUR SECTION BY PLACING THE DOT IN THAT SECTION PRICES SHOW AS RESIDENT/GUEST (GUEST FEES APPLY FOR SEASON SALES) YOU WILL HAVE 8 MINIUTES FOR EACH EVENT, THE SYSTEM WILL GIVE YOU A 2 MINUTE WARNING. IF YOU DON T HAVE ENOUGH TIME FOR ALL EVENTS YOU CAN ALWAYS GO BACK ON TO ENTER THE REMAINING EVENTS PLACE DOT IN PREFERRED SECTION & CLICK OKAY 9 P a g e

SEAT SELECTION SEATS IN GREEN ARE AVAILABLE FOR SALE SEATS IN YELLOW ARE WHAT YOU SELECTED SEATS IN BLUE ARE RESERVED FOR OUR VISUALLY IMPAIRED AND HANDICAP THEATER GOERS SEATS IN GREY ARE

10 SEAT SELECTION SEATS IN GREEN ARE AVAILABLE FOR SALE SEATS IN YELLOW ARE WHAT YOU SELECTED SEATS IN BLUE ARE RESERVED FOR OUR VISUALLY IMPAIRED AND HANDICAP THEATER GOERS SEATS IN GREY ARE UNAVAILABLE COMPANION SEATS ARE AVAILABLE BUT LIMITED WE ASK YOU RESPECT THESE RESERVED SEATS AND LEAVE SEATS AVAILABLE FOR OUR HANDICAP AND VISUALLY IMPAIRED PATRONS PLEASE NOTE THIS SECTION HAS BEEN UPDATED TO IMPROVE SELECTING YOUR OWN SEATS CLICK ON AVAILABILITY TO VIEW THE COLOR CHART VISUALLY IMPAIRED SEATS - BLUE UNAVAILABLE SEATS - GREY AVAILABLE SEATS FOR SALE - GREEN HANDICAP & WHEELCHAIR SEATS - BLUE SELECT + TO ZOOM IN AND TO ZOOM OUT 10 P a g e

VIEW THE SEATS YOU SELECTED ONCE YOU CLICK THE SEAT IT WILL TURN YELLOW, INDICATING YOU HAVE SELECTED THAT SEAT AND A POP UP MESSAGE WILL APPEAR ABOVE SHOWING YOUR SECTION, ROW SEAT AND TICKET PRICE

11 VIEW THE SEATS YOU SELECTED ONCE YOU CLICK THE SEAT IT WILL TURN YELLOW, INDICATING YOU HAVE SELECTED THAT SEAT AND A POP UP MESSAGE WILL APPEAR ABOVE SHOWING YOUR SECTION, ROW SEAT AND TICKET PRICE WHEN YOU SELECT YOUR SEAT(S), IT WILL BE ADDED TO YOUR CART. TO VIEW THE CART, CLICK ON THE ARROW. IF YOU WANT TO REMOVE ANYTHING FROM YOUR CART CLICK ON THE X ON THE RIGHTHAND SIDE AND YOU CAN THEN SELECT YOUR NEW SEATS ONCE YOU HAVE SELECTED YOUR SEAT(S) CLICK ON THE OKAY BUTTON TO CONTINUE PROCESSING THE ORDER THE SEAT YOU ARE VIEWING WILL APPEAR HERE IN YELLOW THIS DISPLAY WINDOW WILL COME ON ONCE YOU SELECT YOUR SEAT SHOWING YOU THE SECTION, ROW, SEAT AND TICKET PRICE YOUR CART ONCE YOU SELECT YOUR SEAT IT WILL BE ADDED TO YOUR CART. TO VIEW THE CART, CLICK ON THE ARROW. IF YOU WANT TO REMOVE THIS FROM YOUR CART CLICK ON THE X ON THE RIGHTHAND SIDE AND YOU CAN THEN SELECT YOUR NEW SEATS CLICK ON THE OKAY BUTTON TO PROCEED WITH YOUR ORDER 11 P a g e

REVIEW YOUR SELECTIONS NOTE THAT GUEST ARE AUTOMATICALLY CHARGED THE ASSIGNED GUEST PASS FEE THE TICKETING OPERATION AND CONVENIENCE FEE IS AUTOMATICALLY ADDED. THE FEE IS $2.

12 REVIEW YOUR SELECTIONS NOTE THAT GUEST ARE AUTOMATICALLY CHARGED THE ASSIGNED GUEST PASS FEE THE TICKETING OPERATION AND CONVENIENCE FEE IS AUTOMATICALLY ADDED. THE FEE IS $2.00 PER TICKET ALL SEATS SOLD AS RESIDENTS MUST SHOW A CURRENT CENTURY VILLAGE ID AT THE BOX OFFICE WHEN PICKING UP TICKETS REVIEW YOUR SEAT SELECTION AND MAKE SURE THEY ARE CORRECT BEFORE PROCEEDING TO PAYMENT IF YOU WISH TO CHANGE SEATS, CLICK SELECT AND YOU CAN RETURN TO THE SEAT PAGE CLICK HERE TO RETURN TO SEATING GRID AND RESELECT SEATS SELECT IF THIS SEAT IS FOR RESIDENT OR GUEST WHEN GUEST SEATING IS AVAILABLE. CHECK WITH THE BOX OFFICE FOR WHEN YOU CAN PURCHASE GUEST TICKETS YOU CAN PICK UP YOUR TICKETS AT THE BOX OFFICE. CALL THEM FOR THE EXACT DATE THEY WILL BE AVAILABLE FOR PICKUP TICKET OPERATION AND CONVENIENCE FEES ARE $2.00 FOR EACH TICKET 12 P a g e

ENTER YOUR PAYMENT INFORMATION ALL MAJOR CREDIT CARDS ARE ACCEPTED EXCEPT FOR AMERICAN EXPRESS: VISA, MASTERCARD & DISCOVER ENTER THE CREDIT CARD INFORMATION AND CLICK SUBMIT.

13 ENTER YOUR PAYMENT INFORMATION ALL MAJOR CREDIT CARDS ARE ACCEPTED EXCEPT FOR AMERICAN EXPRESS: VISA, MASTERCARD & DISCOVER ENTER THE CREDIT CARD INFORMATION AND CLICK SUBMIT. PLEASE MAKE SURE YOU ENTER THE BILLING ADDRESS THAT IS ASSOCIATED TO THE CREDIT CARD YOU ARE USING IF YOU WISH TO PURCHASE MORE TICKETS CLICK ON KEEP SHOPPING AND IT WILL BRING YOU BACK TO THE ORDER TICKETS PAGE OTHERWISE CLICK CONTINUE AFTER ENTERING YOUR PAYMENT INFORMATION TO FINISH PROCESSING YOUR ORDER ENTER YOUR HERE AND YOU WILL RECEIVE AN CONFIRMATION FOR YOUR ORDER CHECK THIS BOX IF YOU WANT TO JOIN OUR NEWSLETTER CLICK ON BUYING FOR SOMEONE ELSE IF YOU WANT THIS OPTION CLICK ON KEEP SHOPPING IF YOU WISH TO PURCHASE MORE TICKETS OR CLICK CONTINUE TO COMPLETE YOUR ORDER 13 P a g e

BUYING TICKETS FOR SOMEONE ELSE (SKIP THIS STEP IF THIS DOES NOT APPLY TO YOU) IF THESE TICKETS ARE A GIFT OR YOU WOULD LIKE SOMEONE ELSE TO PICK THEM

IF YOU PROVIDE AN EMAIL ADDRESS, AN ORDER CONFIRMATION WILL BE SENT TO THEM AS WELL ENTER THE PERSON PICKING UP THE TICKETS HERE AND CLICK SAVE ONCE

14 BUYING TICKETS FOR SOMEONE ELSE (SKIP THIS STEP IF THIS DOES NOT APPLY TO YOU) IF THESE TICKETS ARE A GIFT OR YOU WOULD LIKE SOMEONE ELSE TO PICK THEM UP FOR YOU, THE SYSTEM WILL LET THE BOX OFFICE STAFF KNOW. ENTER THE NAME OF THE PERSON THAT WILL BE PICKING UP THE TCKETS AT WILL CALL. IF YOU PROVIDE AN ADDRESS, AN ORDER CONFIRMATION WILL BE SENT TO THEM AS WELL ENTER THE PERSON PICKING UP THE TICKETS HERE AND CLICK SAVE ONCE YOU CLICK SAVE IT WILL BRING YOU BACK TO THE PAYMENT INFO YOU WILL SEE BELOW THE PERSON YOU ENTERED BELOW. IF YOU NEED TO MAKE EDITS OR REMOVE YOU CAN HERE 14 P a g e

CLICK TO PROCESS YOUR ORDER YOUR CREDIT CARD STATEMENT WILL SHOW THE TRANSACTION AS VENDINI TICKETING CONFIRMATION EMAIL ALWAYS MAKE SURE YOU RECEIVE YOUR CONFIRMATION WHICH WILL BE EMAILED TO YOU BY

15 CLICK TO PROCESS YOUR ORDER YOUR CREDIT CARD STATEMENT WILL SHOW THE TRANSACTION AS VENDINI TICKETING CONFIRMATION ALWAYS MAKE SURE YOU RECEIVE YOUR CONFIRMATION WHICH WILL BE ED TO YOU BY THE YOU PROVIDED. CHECK YOUR SPAM/JUNK FOLDER IF YOU DON T SEE IT IN YOUR INBOX. IF YOU STILL HAVEN T RECEIVED IT CALL THE BOX OFFICE AT OR TICKETOFFICEBOCA@CENREC.COM AND THEY CAN RESEND THE CONFIRMATION TO YOUR CORRECT ADDRESS. PLEASE NOTE IF YOU HAVE CHANGED YOUR ADDRESS THE BOX OFFICE CAN UPDATE THAT IN YOUR PROFILE. YOU CAN CALL THEM OR UPDATE AT THE TICKET WINDOW 15 P a g e

16 CONFIRMATION FOR PRINTING PRINT AND BRING YOUR CONFIRMATION TO THE BOX OFFICE. PHOTO ID IS REQUIRED FOR PICKUP INSTRUCTIONS Bring THIS PAGE (or just the ORDER NUMBER) and CV ID to Box Office to exchange for tickets. ALL TICKET SALES ARE FINAL. All programs are subject to change and/or modification without notice. In the event a show headliner cancels, NO REFUNDS will be given when a comparable show is scheduled. If tickets are purchased online the $2.00 service fee will not be refunded. NO REFUNDS OR EXCHANGES. YOU ASSUME ALL RISK AND DANGER INCIDENTAL TO THE GAME, EXHIBITION, EVENT, OR PERFORMANCE WHETHER OCCURRING PRIOR TO, DURING, OR AFTER SAID SHOW. YOU ASSUME ALL RISK AND DANGER OF INJURY AND YOU AGREE THAT THE MANAGEMENT, ITS AGENTS, AND THE PERFORMERS ARE NOT RESPONSIBLE OR LIABLE FOR ANY INJURIES RESULTING FROM SUCH CAUSES. NO ALCOHOL, DRUGS, WEAPONS, FOOD, OR GLASS CONTAINERS ALLOWED. NO RECORDING DEVICES, STILL CAMERAS, OR VIDEO CAMERAS PERMITTED. NO TRANSMISSION OR AIDING IN TRANSMITTING ANY DESCRIPTION, ACCOUNT, PICTURE, OR REPRODUCTION OF THE EVENT, GAME, PERFORMANCE, OR EXHIBITION. YOU HEREBY CONSENT TO THE REASONABLE SEARCH FOR ALCOHOLIC BEVERAGES, DRUGS, OR WEAPONS. YOU FURTHER CONSENT TO THE USE OF YOUR IMAGE OR LIKENESS INCIDENTAL TO ANY DISPLAY, TRANSMISSION, OR REPRODUCTION OF THE EVENT. MANAGEMENT RESERVES THE RIGHT TO REFUSE ADMISSION OR EJECT ANY PERSON WHOSE CONDUCT IS DEEMED BY MANAGEMENT TO BE DISORDERLY OR WHO FAILS TO COMPLY WITH THE TERMS AND CONDITIONS HEREIN. ALL PROGRAMS ARE SUBJECT TO CHANGE AND/OR MODIFICATION WITHOUT NOTICE. IN THE EVENT A SHOW HEADLINER CANCELS, NO REFUNDS WILL BE GIVEN WHEN A COMPARABLE SHOW IS SCHEDULED. IF TICKETS ARE PURCHASED ONLINE THE $2.00 SERVICE FEE WILL NOT BE REFUNDED (I.E., TICKETING OPERATIONS FEE, OPERATION FEE, SHIPPING FEES, ETC.). 16 P a g e

YOUR GATEACCESS SYSTEM ENTER YOUR CONTACT INFORMATION THIS IS NOT REQUIRED INFORMATION CAN ALLOW YOU TO RECEIVE TEXT MESSAGES ON YOUR SMART PHONE EMAIL INFORMATION WILL ALLOW

17 YOUR GATEACCESS SYSTEM ENTER YOUR CONTACT INFORMATION THIS IS NOT REQUIRED INFORMATION CAN ALLOW YOU TO RECEIVE TEXT MESSAGES ON YOUR SMART PHONE INFORMATION WILL ALLOW YOU TO RECEIVE ASSOCIATION AND CLUBHOUSE NOTICES CONTACT INFORMATION CLICK HELP FOR FULL DESCRIPTION OF PAGE FUNCTION ENTER ALL INFORMATION, IF TEXT MESSAGES ARE DESIRED 17 P a g e

ENTERING YOUR GUEST YOU HAVE FULL ACCESS TO ENTER YOUR GUEST AND THOSE ALLOWED ACCESS TO THE COMMUNITY ENTER ONE DAY GUEST BY ENTERING THE START AND END DATES

18 ENTERING YOUR GUEST YOU HAVE FULL ACCESS TO ENTER YOUR GUEST AND THOSE ALLOWED ACCESS TO THE COMMUNITY ENTER ONE DAY GUEST BY ENTERING THE START AND END DATES OR LEAVE DATES OFF AND HAVE SOMEONE ENTERED AS A PERMANENT GUEST MARK GUEST AS VENDOR IF YOU WISH THEM ACCESS ON AN ON-GOING BASIS GUEST LIST ENTRY 18 P a g e

GUEST LIST ENTRY (CONTINUED) SIMPLY ENTER INTO THE FIELDS PROVIDED FOR YOU ENTERING A NOTE WILL LET YOUR SECURITY TEAM KNOW THE REASON FOR GUEST ENTRY CLICK

19 GUEST LIST ENTRY (CONTINUED) SIMPLY ENTER INTO THE FIELDS PROVIDED FOR YOU ENTERING A NOTE WILL LET YOUR SECURITY TEAM KNOW THE REASON FOR GUEST ENTRY CLICK VENDOR IF THIS IS SOMEONE YOU USE ON A REGULAR BASIS DON T FORGET TO ENTER BEGINNING AND ENDING DATES IF YOU DO NOT WANT TO GIVE THE GUEST PERMANENT ACCESS 19 P a g e

20 ENTERING MULTIPLE GUESTS HAVING A DINNER PARTY? ORGANIZING A MEETING AT YOUR HOUSE? YOU CAN EASILY ENTER THE EVENT AND ALL PARTIES THAT WILL BE ENTERING THE GATE ON THAT DATE ON THE GUEST LIST TAB, CLICK ADD AN EVENT WITH MULTIPLE GUEST MULTIPLE GUESTS ENTERED HERE ONCE ALL GUEST(S) ARE ENTERED, CLICK ON UPDATE GUEST LIST TO SAVE 20 P a g e

21 ENTRY LOG IF YOUR SECURITY TEAM IS COLLECTING INFORMATION AS REQUIRED, YOU CAN EASILY REVIEW YOUR LOG TO DETERMINE WHO ENTERED THE COMMUNITY, GIVING YOUR NAME AND ADDRESS THE LOG CAN BE SORTED BY ALL FIELDS AND WITH DATE RANGES 21 P a g e

22 EMERGENCY INFORMATION YOU HAVE ONLINE ABILITY TO CHANGE YOUR EMERGENCY INFORMATION AS NEEDED, ASSURING YOUR PEACE OF MIND AND SAFETY ENTER ALL EMERGENCY CONTACTS FOR SECURITY TEAM USE INDICATE WHICH ONE(S) OF THESE CONTACTS HAVE A KEY TO YOUR UNIT 22 P a g e

23 THE HELP BUTTON EVERY ENTRY PAGE GIVES YOU ACCESS TO A HELP BUTTON CLICKING THE HELP BUTTON ACCESSES A DEFINITION POP-UP WHICH TELLS YOU HOW THE ENTERED INFORMATION IS USED 23 P a g e

24 USING YOUR SMARTPHONE OR DEVICE FOR GATESYSTEM ACCESS CLICK ON THE GATEACCESS PHOTO BELOW AND FOLLOW THE INSTRUCTIONS TO DOWNLOAD TO YOUR TABLE AND/OR SMARTPHONE CLICKING ON ANY OF THE DEVICES AUTOMATICALLY TAKES YOU TO INSTRUCTIONS FOR LOADING THE APP ON YOUR TABLET/SMARTPHONE DEVICE 24 P a g e

25 IMPORTANT CONTACT INFORMATION (WEBSITE TO PURCHASE TICKETS) (VIEW ALL THEATER INFORMATION ON THIS WEBSITE EXAMPLE THE HAPPENINGS, SEASON BROCHURE, ORDER FORM, SEASON PREVIEW DVD, ETC.) AND (ID OFFICE AND PHONE NUMBER) AND (TICKET OFFICE AND PHONE NUMBER) (ACCOUNTS RECEIVABLE PHONE NUMBER) FOLLOW US ON SOCIAL MEDIA: P a g e

ONLINE TICKET SALES AND GATEACCESS MANUAL WEST PALM BEACH

ONLINE TICKET SALES AND GATEACCESS MANUAL WEST PALM BEACH TABLE OF CONTENTS WHAT YOU HAVE AT YOUR FINGERTIPS WHEN YOU USE THE SYSTEMS... 3 FIRST TIME LOGIN GATEACCESS AND ONLINE TICKETS... 3 OOPS! I CAN