Pradhan Mantri Fasal Bima Yojana Ministry of Agriculture & Farmers Welfare

Transcription

1 Pradhan Mantri Fasal Bima Yojana Ministry of Agriculture & Farmers Welfare User : Insurance Company

2 INTRODUCTION: Crop Insurance is an integrated IT solution and a web-based ecosystem to speed up service delivery, unify fragmented databases, achieve a single view of data, and eliminate manual processes. Crop Insurance provides insurance services to farmers faster than before. Pradhan Mantri Fasal Bima Yojana is an effective initiative taken by the Ministry of Agriculture and Farmers Welfare, Government of India. This project paves way for a farmer to get his crop insured and resolve queries and concerns with the help of the web portal. This portal allows various departments of the Government of India to disseminate information about various schemes and programs being run for the benefit of the farmers. RESPONSIBILITIES AND AUTHORITIES: Insurance State head is one of the prime users of the PMFBY portal. The main roles and responsibilities of a Insurance State head are listed below To manage users by assign/deleting/transferring candidates To monitor portal and user related reports To add UTR and manage payment To manage claims and crop loss reports You can access PMFBY portal by visiting portal link: 2

3 Introduction to User Hierarchy : (Insurance State Head); Hierarchy flow: Insurance HQ > Insurance HQ User > Insurance State Admin > Insurance State User Insurance HQ will register Insurance HQ User Insurance HQ User will register Insurance State Admin for each State Insurance State Admin will register Insurance State User for each state. 3

4 How to Login? LOGIN AND REGISTRATION: Q. Which browser is best to access the PMFBY portal? A. The portal runs on Internet Explorer 9+, Mozilla Firefox and Google Chrome. The website is also mobile friendly and the users can access it on their mobile phones. Q. How can a user register on the portal for the first time? A. Any user can register on the portal through 3 ways 1. Self-Registration 2. User Creation 3. Login using Old User ID SELF REGISTRATION: Q. What is the process to complete self-registration on the PMFBY portal? A. The user needs to click on Register to register themselves on the portal and then enter the Official information and Personal information. The user has to verify his/her Aadhar number (automatically verified) and also verify the mobile number (OTP Verification). The registration would be approved by the upper hierarchy and the user would be notified through an SMS and a upon approval/rejection. 4

5 Q. How would a user get to know if the self-registered application is approved/rejected? A. All the self-registrations would be approved by the upper hierarchy of the user and the user is notified through an SMS and an upon approval/rejection. Q. Will the upper authorities know about my self-registered application? A. The upper authorities will also be notified through an SMS and a mail about the self-registered applications. The upper authorities can approve/reject the self-registered application from his/her User Console dashboard. Q. My self-registered application got approved. How do I login? A. The option to Sign In is provided at the top right portion of the portal. The user needs to click on Sign in option and has to enter the registered mobile number and password set at the time of self-registration. Q. Is Aadhar verification mandatory in self registration while filling the Personal Information? A. Yes. Aadhar verification is mandatory as per the guidelines of Government of India. Q. What to do if Aadhar number is not getting validated? A. If in case the Aadhar number is not getting validated, we would request the user to cross check the Aadhar number. If the Aadhar is correct and the portal doesn t validate the Aadhar, then wait for some time or reload the portal. Q. What to do if the OTP is not being generated? A. We request the user to wait for some time, click upon resend OTP and the OTP would be sent again automatically. However we are working on sending an OTP request through a call. The feature would be active shortly. In meantime, if you haven't received the message of new password, but are being registered, you can regenerate the message by going to sign in and clicking upon forgot password. 5

6 OLD USER SIGN IN: Q. What does Old User Sign in mean? A. Old User Sign in allows the users who have access to the previous crop Insurance portal to login to the new PMFBY portal using their previous password. Q. How can a user login using the Old user ID? A. The option to Sign In is provided at the top right portion of the portal. The user needs to click on Sign in option. The user should then click on Login with old user ID option provided at the bottom to login using the Old user ID. Q. What is the process of login using the Old User ID? A. The user needs to click on Sign in option provided at the top right corner. The user should then click on Login with old user ID option provided at the bottom to login using the Old user ID. The user is expected to select the Stakeholder and Category type to proceed further. The following information fields would be opened based on the Stakeholder and Category type entered. The user has to enter the old password to proceed further with the login process and enter the Official Information. Verification process for Aadhar and mobile number needs to be completed. Q. Does Old User Sign in require approval? A. No. If the user uses the Old User Sign in option, he or she would not have to be approved by any higher authorities. 6

7 Q. I signed in using my Old User ID and I am registered as a Branch user. How can I change it? A. When a user enters the PMFBY portal using the Old User Sign option, he/she is registered as Branch User as default. If the user wishes to change it, he/she can ask the upper hierarchy to assign the appropriate role to them. For example, a Branch head registered as a Branch User by default can ask the State Admin to assign him/her the appropriate role. The State Admin would be able to assign roles to users through the User Console dashboard. Q. I do not have an official ID to enter in the personal information section. What should I do? A. The user can enter his/her personal ID in a case where official ID is not available. However the ID can be changed anytime from the profile settings of the user s account. Q. My mobile number is not getting verified. What should I do? A. Please make sure that the mobile number is entered correctly. Only one user can register using a mobile number and multiple users cannot enter the same mobile number on the portal. Q. I received an SMS about my self-registration approval. What should I do next? A. The user needs to click on Sign in option provided at the top right corner. Enter the registered mobile number and the password set at the time of registration. Enter the captcha and click Login to login to the portal. 7

8 Q. I do not remember the password set during registration. What should I do? A. The user needs to click on Sign in option provided at the top right corner. The user can click Forgot Password option and enter the registered mobile number. For OTP verification, the user can select the means of receiving OTP either through an or SMS. The user can enter the OTP and click Verify. In case the user does not receive the OTP, he/she can click the Resend option. USER CREATION: Q. Who can create a user at the PMFBY portal? A. The creation of users on the PMFBY portal is based on the hierarchy system. The user from a certain level of hierarchy can create a user from the lower hierarchy. For example, the Insurance headquarter user creates a State Admin and a State Admin creates a State User. Q. Is Aadhar necessary while creating a user? A. No. When a user is creating a user of higher hierarchy, the Aadhar is not necessary as the user who is creating has to take the responsibility of the user being created. Q. I don t have an Aadhar. How can I access the PMFBY portal? A. If in case a user does not have an Aadhar card, he/she can ask the user at the upper hierarchy level to create a user. Aadhar is not necessary in User creation whereas it is necessary in case of Self registration. The same is required to be done for Insurance companies and Government of states such as Meghalaya, Assam and Jammu & Kashmir, in absence of aadhar card of users, you may ask upper hierarchies to register you.

9 Q. What is the process of User Creation? A. If a user wishes to create a user of lower hierarchy, he/she can access the user console after logging into the portal. There is an option in the User Console Create User which allows the user to create a user. By filling the required information such as General and Personal Information, the user can be created. The user who is created will be notified through an SMS and and the credentials required to login would also be mentioned in the same. Q. If a user is created, how would he/she know the password to login? A. The user who is created will be notified through an SMS and and the credentials required to login would also b mentioned in the same. The user can however change the password set by accessing the profile settings after logging in Q. I have created a user and the user has not received any SMS. What should I do? A. Due to poor telecom services, the message does not get delivered sometimes. In this case, we would request the use created to sign in using the registered mobile number and click the Forgot password option. A new password can be se after an OTP verification on the registered mobile number. We are also working on a system that can send OTP through a phone call on request by the user. The feature would be available soon. Q. I am trying to create a user and the portal shows an error User already exists. What should I do? A. The portal does not allow single mobile number for multiple accounts. In case of creating user, this error occurs as there is a high probability that the user might have registered himself/herself already. We would request the user facing the error to check the Pending Applications tab in the User console. If the user you wish to create has already self registered himself/herself, you can directly approve it from the User Console.

10 How to Sign In Step Step - 1 Step by Click here to sign in You will notice at the top right side of the landing page. If you are an old user, click on Sign In to access the portal. 10

11 Step - 2 Enter your Login ID Enter your Password Click Forgot Password If you forgot your password Click Refresh Button to get new captcha Enter the Login ID and Password to login to the portal. Click Forgot password if you forgot your password. It is mandatory to enter the captcha before logging in. 11

12 How to Register as a Old User Step by Step Step - 1 Click here to Register You will notice at the top right side of the landing page. If you are an old user, click on Register to access the portal. 12

13 Step - 2 Click here if you are an old user. Click on Login With old User ID if you are an old user and wish to login to the portal. 13

14 Step - 3 Select User type, User Category, Bank, State, District, and Branch and enter your password. Click Proceed to continue. Fill the required details and click Proceed to continue. 14

15 Step - 4 User need to fill Official and Personal Information After entering the Official information, the user is expected to enter the Personal information. The Aadhar number is mandatory and is verified automatically whereas the mobile number is verified through an OTP verification. 15

16 Step - 5 Click here to cancel Click here to proceed After entering the Official information, the user is expected to enter the Personal information. The Aadhar number is mandatory and is verified automatically whereas the mobile number is verified through an OTP verification. 16

17 Click Agree to proceed further Read the Agreement and Policy section and click on Proceed to continue. 17

18 Click Start to mplete complete your profile 18

19 How to fill Personal Details Step by Step Step - 1 User need to fill all the required details t User Category Insurance Company State Head The user will see a profile as shown in the picture. The user is expected to fill all the details to complete the profile. 19

20 Step - 2 Click here to change profile picture Click here to verify your phone number Click the pencil icons shown in the figure to change your profile picture. To verify your mobile number, enter your mobile number and click on Verify 20

21 Step - 3 Click here to OTP via call request Click if you wish Resend to gain receive OTP a Click after enter- Verify ing the OTP The user is expected to enter the One Time Password sent to the registered mobile number to complete the mobile number verification. 21

22 Crop Insurance Portal V1 / User - Insurance State Head Step - 4 Insurance Company User Category State Head Turn ON notifications here Turn ON SMS notifications here Choose notification preference here In the System Settings, the user can set preference to receive and SMS notifications. 22

23 Step - 5 Insurance Company User Category State Head Click Submit to confirm your new password Click here to change your password Click here if you forgot your password The user is expected to click Change password to change his/her password. The user can enter the old pass- word and new password. After confirming the new password, the user can click on Submit. The user is expected to click on Forgot Password if he/she forgets the password. 23

24 Step - 6 User Category Insurance Company State Head Click Skip to skip profile completion Click Next to proceed further The user can proceed to the next step by clicking Next or fill the details by clicking Skip 24

25 How to See Tutorials Click here to finish the tutorial and proceed further The user can watch the Tutorial here which displays the functionalities of different modules of the PMFBY portal 25

26 How to Create A User Step - 1 Step by Step Click here to access User Console The user is expected to click User Console as shown in the figure for self-registration and to create/manage users. 26

27 Step - 2 Click here to Submit Click here if you forgot Your Password The user is expected to enter the password to complete the Verification Check. Click Submit after entering the password. If the user forgets the password, he/she can click Forgot Password? 27

28 Step - 3 Enter the Stakeholder here Enter the Insurance Company Name here Enter the Category here The user is expected to enter official information as shown in the figure. 28

29 Step - 4 Click here to discard entries Click here to proceed further The user is expected to enter personal information like Name, Mobile no, and Office Landline number. 29

30 How to Manage A User Step by Step Step - 1 Click here to access User Console The user is expected to click User Console as shown in the figure for self-registration and to create/manage users. 30

31 Step - 2 Click here to edit user details Click here to assign job to user Click here to transfer a user In order to manage a user, the user has to tick the checkbox and select the required action. The user can approve or reject a users application, transfer a user, and also assign jobs to a user. 31

32 Step - 3 Click here to activate user Click here to deactivate user Click here to view user details After clicking Manage User, the user is expected to tick the checkbox left to the user name to manage a user. 32

33 Step - 4 Click here to view all users Click here to view Active users The user can search all users, active users and deactivated users by applying filters. Click here to view deactivated users 33

34 Step - 5 Click here to edit user details The user is expected to edit user details by clicking Edit as shown in figure. The user can change Mobile number and ID. 34

35 Step - 6 Click here to verify mobile number Enter new ID here The user is expected to enter new ID and verify the new mobile number by clicking Verify as shown in figure. 35

36 Step - 7 Click here to assign job The user can assign a job to any user by selecting the user and by clicking Assign Job as shown above. 36

37 Step - 8 Select User Category here Enter the IFSC code here Click here to Close Click here to Submit To assign job to a candidate, the user is expected to fill User Category and State. The user can click on Submit to submit the details and Close to cancel. 37

38 How to Transfer A User Step - 1 Step by Step Click here to transfer user When a user clicks Transfer, he/she is moved to the Transfer User tab. The user can transfer candidates by clicking on Transfer next to the user name. 38

39 Step - 2 Click here to confirm transfer The user has to transfer all the authorities of the transferred candidate to another candidate to complete the process. 39

40 Step - 3 Select User to transfer authorities The user can select a candidate to whom the authorities will be transferred, from the list as shown in the figure. 40

41 How to See Pending Approvals Step Step - 1 Step by Click here to approve pending applications The user is expected to click Pending Approvals to view applications pending for approval. Click the check- box left to the user name to select a user and take necessary action. 41

42 Step - 2 Click here to edit details Click here to approve application Click here to reject application Click here to view application The user is expected to select the action by clicking on the respective options as shown in the figure. 42

43 How to See Reports Step - 1 Step by Step Click here to see Reports The user can check the reports of users from lower hierarchy and track their performance from time to time. 43

44 Step - 2 Click here to Generate report Click here to select Date Click here to select Date By using specific filters present on the platform, the user can monitor the performance of different users from the lower hierarchy. 44

45 Click here to Generate report Click here to select Date Click here to select Date By using specific filters present on the platform, the user can monitor the performance of different users from the lower hierarchy. 45

46 How to Verify Notification Step by Step Step - 1 Click here to see Notifications The Notification can be created and managed by the user under the Notification tab 46

47 Step - 2 Click here to access Pending Notifications The Notifications which are sent by the State Heads fall under the category of Pending Notifications tab. The Insurance State Head has the right to raise an objection in the proposed Notification. 47

48 Step - 3 Select scheme here Click on next button to proceed To create a new Notification, the user must primarily select the State Season Scheme Year ID by selecting from the list of SSSY IDs 48

49 Step - 5 User can search IU crops here The user can view the Insurance Units under which crops are notified for the season. The user can aslo use the search bar to search certain crops. 49

50 Step - 6 User can go to previous page by clicking on previous icon User can go to next page by clicking here The user is expected to click Next to continue to the next step 50

51 Step - 7 Click here to select district User can find here Insurance company and premium details here The user is expected to select the District to view the premium details. the user can also edit the Premium details and end them for approval to the State Government Head. Different Districts ca be selected by clicking the checkboxes present to the left of District names 51

52 Step - 8 Click here to save details Once the premium details of a certain District are edited by the user, he/she is expected to click Save to save the details and proceed further. 52

53 Step - 9 Click here to Select District User can go to next page by clicking here The next part is Insurance Unit mapping in which there are two steps - Crop IU and Mapping. The user is expected to select the Insurance unit first and view the crops notified under the particular insurance Unit. 53

54 Step - 10 Click here to Select District Click here to clear the details When the user moves to the mapping tab, he/she can view the crops notified at different regions under the Insurance unit selected in the previous Crop IU step. The user can also make changes in the mapping which would be approved by the State Government Head. 54

55 Step - 11 User can select the district here Click here to save details By clicking on the name of any region, the regions in the lower level of Insurance units would be opened. For example, if the user clicks on Jaipur district, the tehsils that fall under Jaipur District would be opened. The user can add crops for Insurance and click Save to proceed further. 55

56 Step - 1 Click here to see Approved Notification The Notifications that are approved fall into the Approved Notifications tab. 56

57 Step - 2 Click here to view selection The View Selection tab enables the user to view all the crops selected to be notified at different IU levels. 57

58 Step - 3 Click here to select IU Mapping Click here to search district name Search Tehsil name here The user is expected to click different Insurance Unit levels to view the crops notified at that particular IU level. The user can also search for a specific Insurance Unit by using the search bar. 58

59 Step - 4 User can find the district wise crop name here All the selected crops which are notified are displayed with a tick next to different Insurance unit regions. For example, in the given figure Sugarcane is notified in Amber district and Millets is notified in Bassi region. 59

60 Step - 6 User can find the premium details here The user can also view the Premium details by clicking the Premium Details tab under View Selection. 60

61 Step - 1 User can access to list of policies here The user can view all the policies of Loanee farmers filled by the Bankers by clicing the List of Policies tab as shown in the image above 61

62 Step - 2 To see in bulk, user can click here Click here to approve or reject the details User can print the policy here The user can see a list of policies to which UTRs are attached. The user is expected to approve or reject a policy application by selecting the policy by ticking the checkbox left to the policy and then selecting Approve or Reject. The user can also approve the policies in a bulk by clicking the Bulk Approve option. The policy can also be printed by the user by clicking Print Policy option. 62

63 Step - 3 Click here to reject the command Click here to approve the command The user is expected to approve or reject a policy application by selecting the policy by ticking the checkbox left to the policy and then selecting Approve or Reject. 63

64 Step - 1 User can find Bulk approve status here insurance users are allowed to approve the policies in a bulk by uploading a document in a predetermined format. The status of these Bulk approval can be seen in the Bulk Approve Status 64

65 Step - 2 Click here to find the Bulk approved list The user can view the status of the bulk approved claims here. The total number of policies, number of processed policies, processing policies and the number of error policies can be seen here. 65

66 Step - 3 Click here to cancel the command Click here to submit the details and proceed further The user can upload the file of bulk approval in the format as mentioned. Once the file is uploaded, the user can click Submit and move further. 66

67 Step - 4 Click here to find the Rejected Policies All the policies rejected by the Insurance company fall into the category of Rejected Policies 67

68 Step - 5 User can click here to print the policies Click here to attach files The rejected policy details can be viewed by the user by clicking on the Policy ID and also can be printed by clicking Print Policy 68

69 Step - 6 Click here to add UTR The rejected policies should be sent back to the bank along with UTR attachment which is required to send back the premium amount. 69

70 Step - 7 Click here to add UTR Click here to confirm UTR User can Raise Flag here The user can add a new UTR by clicking the Add UTR option. The UTR can be confirmed by the user by clicking Confirm UTR and the user can also raise a flag by selecting the policy and by clicking Raise a Flag 70

71 Step - 8 Click here to select reason User required to fill UTR No. here Click here to fill date and time details The user needs to select a reason for rejection before submitting the rejected policy to the Bank. Once the UTR details are filled, the user can click Submit 71

72 How to See Claim Step by Step Step - 1 Click here to process claim To process the Insurance Claims, the user needs to access the claim module by clicking on Claim as shown in the figure above. 72

73 How to See Bulk Claim Step - 2 Step by Step Click here to find Bulk claim User can find list of bulk claim here There are two options provided in the Claim module. Bulk Claim and individual Claim. The list of bulk claims can be accessed by clicking List of Bulk Claims 73

74 Step - 3 Click here for any objection Click here to approve Click here to print policy Click here to filter column Click here to view documents The user can see the list of bulk claims as shown in the figure above. The user is expected to select the claims by ticking the checkbox left to the Claim and select the appropriate option. The user can approve or object the claims and also print the policies. Functionality of multi-selection is also provided in the Filter Columns option. 74

75 Step - 2 Click here to fill UTR no Click here to enter Date/time details Click here to confirm UTR Click here to fill UTR amount Random text The user has to attach a UTR if the claims are being approved. Details required for UTR attachment need to be filled as shown in the figure. 75

76 Step - 3 Click here to select objection reason Click here to submit the details If the user objects any claim, the reason of rejection needs to be stated by the user. The user is expected to click Submit to proceed further. 76

77 How to See Bulk Claim Step by Step Step - 1 Click here to see list of Accepted Bulk Claims The list of accepted bulk claims will be displayed in the tab as shown in the above figure. 77

78 Step - 2 Click here to payment Click here to Print policy Click here to filter column Click here to view documents The user can see a list of policies to which UTRs are attached. The user is expected to approve or reject a policy application by selecting the policy by ticking the checkbox left to the policy and then selecting Approve or Reject. The user can also approve the policies in a bulk by clicking the Bulk Approve option. The policy can also be printed by the user by clicking Print Policy option. 78

79 How to See Bulk Claim Step - 1 Step by Step Click here to find Objected bulk Claims All the objected Bulk claims can be seen in the List of Objected Bulk Claims tab 79

80 Step - 2 Click here to Print policy Click here to Filter columns Click here to view documents All the objected claims are displayed in the Bulk claim Objected List as shown in the figure. The user can also print these crop loss reports or filter columns with the help of multiselect option. 80

81 How to See Individual Claim Step - 1 Step by Step Click here to Report Crop Loss The user can report crops loss directly through the portal using the Report Crop Loss option as shown in the figure above. 81

82 Step - 2 Click here to preview Click here to filter columns Click here to submit the details The user is expected to select the policy by clicking the checkbox present in the left of the Policy and can also search a policy by entering the account number or mobile number or Policy ID. 82

83 How to See Individual Claim Step by Step Step - 1 Click here to find Unprocessed Claim List The user needs to click the Unprocessed Claim List to access the unprocessed claims. 83

84 Step - 2 Click here to print policy The crop loss reports that fall under the unprocessed claim list can also be printed using the Print Policy option. 84

85 How to See Individual Claim Step by Step Step - 1 Click here to find List of Assessed Claim The claims are also assessed by the DD. The user can find the list of claims assessed by the DD by clicking the tab as shown above 85

86 Step - 2 Click here to objection Click here to Approve Click here to view document The user can approve or reject the claims assessed by DD by selecting the policy and by clicking on Approve or Objection. The user can also view the attached document and also print the document. 86

87 Step - 3 Click here to Submit the details The user needs to provide a reason of objection if he/she objects the assessed DD claims. 87

88 How to See Individual Claim Step by Step Step - 1 Click here to access list Of rejected Claims by DD If the DD rejects any claims, all the rejected claims would fall into the category of Rejected Claims by DD 88

89 Step - 2 Click here to print policy In the rejected claims by DD, the user can also print the required policy and review the same. 89

90 How to See Individual Claim Step by Step Step - 1 Click here to access List Of Accepted Claims All the accepted claims which are ready for payment can be seen at the List of Accepted Claims tab. 90

91 Step - 2 Click here to pay Click here to view Document Click here to Print The payment for accepted claims need to be made by selecting the crop loss reports and by clicking the Pay option. The document attached can also be viewed by clicking the View Document option. 91

92 Crop Insurance Portal V1 / User - State Government HQ For Further Queries Please visit and share your portal related queries with us through the helpline numbers and the support ID.