PARTNER CABINET MANUAL

Transcription

1 Financial services by Baltikums Bank AS PARTNER CABINET MANUAL Approved on Valid as of B1-1118/01

2 Terms and Definitions General Description of the Partner Cabinet Connection Channel Digipass Automatic Connection Timeout Working with the System Logging on System Interface Cabinet Agreement Clients Documents Bank requirements Templates Useful information Presentations Pricelists For clients For partners Messages Incoming Outgoing Compose Obligatory Messages News Contacts Settings User information Error Messages and Warnings...11 Page 2 of 11

3 TERMS AND DEFINITIONS Bank Baltikums Bank AS. Client an individual or a legal entity that has a Current Account opened with the Bank and has access to the Internet Bank. Digipass a digital signature calculator. Partner a legal entity that attracts new Clients based on the signed cooperation agreement with the Bank. 1. GENERAL DESCRIPTION OF THE PARTNER CABINET The Partner Cabinet is a modern, convenient and flexible tool that allows a Partner to work with the Bank in real time using a computer with an internet connection. The Partner Cabinet is available 24/7. The Partner Cabinet allows a Partner to: View information about agreements concluded with the Bank; View the list of attracted Clients specifying the Client account opening date and closing date, if such information is available; View and download the Bank s documents and templates; View and download pricelists for Clients and Partners; Send and receive messages to/from the Bank (with file attachments); Receive various news about the Bank s products, services etc Connection Channel A connection to the Partner Cabinet server is ensured via a Secure Sockets Layer (SSL) channel 1. All information between a Partner and the Bank is transmitted in encrypted form using SSL technology. This is an encryption protocol built into nearly every internet browser. The technology relies on a public key method where each connection to the Partner Cabinet is encrypted using a different code Digipass Digipass is used for generating Partner Cabinet access codes. Digipass ensures a very high level of security. It is protected against unauthorised usage and attempts to recover information. Each time a Partner logs into the Partner Cabinet, a new code generated by Digipass is used. The codes are never reused and are unique for each Digipass unit Automatic Connection Timeout If a Partner performs no actions in the Partner Cabinet for 15 minutes, an alert is displayed that 5 minutes remain until the session expires. The Partner may terminate the session by clicking the End session button or continue working with the Partner Cabinet by clicking Continue. If the Partner performs neither action, the alert dialog remains active and the session is terminated automatically after 5 minutes. The automatic disconnection will prevent third parties from accessing Partner s information in the Partner Cabinet. 1 A public RSA (2048-bit) key is used. To authenticate connections, the Bank uses digital signature certificates from the recognised certificate authority DigiCert (www. digicert.com). Page 3 of 11

4 2. WORKING WITH THE SYSTEM The Partner Cabinet functions properly with the following browsers: Microsoft Internet Explorer, version 9.0 or later Opera, version 10 or later Mozilla Firefox, version 12 or later Safari, version 3 or later Google Chrome, version 10 or later. Work with other browsers (or earlier versions) is possible but proper functioning of the system is not guaranteed Logging on You can connect to the Partner Cabinet from the following websites: the Partner Cabinet s dedicated website; the Bank s website. If the Bank s website ( is used to connect to the Partner Cabinet, click next to the Internet Bank hyperlink at the top of the page and then select Partner Cabinet. The Partner Cabinet s dedicated website is opened. Figure Logging into the Partner Cabinet. Page 4 of 11

5 To log into the Partner Cabinet using the Digipass 700, do as follows: Enter your user name into the User name field; Switch the Digipass on, enter the PIN code and press Enter ; Press I, as a result the 9-digit password will be displayed; Enter the 9-digit password generated by Digipass into the Digipass code field and click the Login button. To log into the Partner Cabinet using the Digipass 310, do as follows: Enter your user name into the User name field; Switch on the Digipass by holding the Enter your PIN code and press the button; button; If the PIN code is entered correctly, the following message will be displayed: PIN OK, followed by the Select 1. Login message. Press the button. The Response: message and a unique 9-digit password will be displayed; Enter the 9-digit password generated by Digipass into the Digipass code field and click the Login button. Note. The Digipass 700 manual and Digipass 310 manual are available by clicking the Digipass 700 manual hyperlink or the Digipass 310 manual hyperlink on the Partner Cabinet s dedicated website (see figure 2.1.1), as well as in the Partner Cabinet s menu Documents/Useful information. If you cannot log into the Partner Cabinet, call the Bank ! 2.2. System Interface The system window is divided into 2 logical areas: navigation (menu) bar on the left and on top of the page, and the work area displaying forms and lists in the central part of the page. Figure System interface. Page 5 of 11

6 The system s top navigation bar provides the following information and functionality: The Partner s name; Language selection; Logging out. Two menus are available for navigation in the Partner Cabinet: Horizontal menu; Vertical menu on the left side of the screen. The menus include submenus that access specific functions, such as cabinet, documents, pricelists etc. Certain functions of the system will automatically open new windows on your screen.! Default preferences for the latest browsers include pop-up window blocking. This setting should be disabled for the Partner Cabinet to ensure proper operation of system; otherwise, new windows will not open. Each page of the Partner Cabinet provides data on the user s last connection (date and time) as well as the Bank s contact details. The left part of the screen also displays information about Bank specialists servicing the Partner. Clicking on a name will display a photo. You may send an to any Bank employee servicing the Partner by clicking the icon next to their phone number Cabinet The menu item Cabinet allows viewing information about agreements concluded with the Bank and a list of attracted Clients specifying the Client account opening date and closing date (if any) Agreement The menu item Cabinet/Agreement allows viewing information about agreements concluded with the Bank Clients The menu item Cabinet /Clients allows viewing a list of attracted Clients specifying the Client account opening date and closing date (if any) Documents The menu item Documents allows viewing the Bank s documents, templates and manuals Bank requirements The menu item Documents/Bank requirements allows viewing the Bank s documents. Clicking the Download button on the document, you can view the document on the screen or download it Templates The menu item Documents/Templates. Clicking the submenu item will open the Bank s website in a new window, providing the Bank s documents and templates Useful information The menu item Documents/Useful information allows viewing and downloading useful information about the Bank s products and services. Page 6 of 11

7 2.5. Presentations The menu item Presentations allows obtaining information about the Bank s services (the Banking services submenu), the Bank (the About the bank submenu) and its management (the Bank management submenu), about the Bank s mission and values (the Mission and values submenu), as well as get acquainted with the financial statements of the Bank (the Financial statements submenu). Clicking one of the above mentioned submenu items will open the Bank s website in a new window, providing appropriate information Pricelists The menu item Pricelists allows viewing the Bank s pricelists for Clients and Partners For clients The menu item Pricelists/For clients. Clicking the submenu item will open the Bank s website in a new window, specifying the Bank s pricelist for Clients For partners The menu item Pricelists/For partners allows viewing and downloading the Bank s pricelist for Partners by clicking the Download button Messages The menu item Messages is used for Partner s communication with the Bank. The Partner Cabinet allows performing the following actions: Sending messages to the Bank with or without file attachments; Receiving messages from the Bank with or without file attachments; Replying to incoming messages Incoming The menu item Messages/Incoming allows: 1. Viewing the Bank s replies to the Partner s messages. 2. Viewing messages to the Partner initiated by the Bank. 3. Replying to the Bank s message, including messages with the Read status. 4. Entering a new message to the Bank. Figure List of incoming messages. Page 7 of 11

8 When the Partner has not read an incoming message yet, it will have the Unread status and its subject will be highlighted in bold. If a message is the Bank s response to a message sent by the Partner, the text in the Subject column will be displayed in the format RE: Subject. Clicking a message opens it for reading, also allowing you to: Open or save files attached to the message, if any; View the previous and/or next message in the conversation by clicking Previous message or Next message respectively, if such is one in a series of Partner s communication with the Bank regarding a particular topic; Input your reply in the Reply to message field and attach files if necessary (please refer to the Compose section below for details), then send a reply to the Bank. When you write in the reply, you will also see the entire history of your conversation. A reply sent to the Bank may be viewed in the Messages/Outgoing menu. Note. A Partner can reply to already read messages with the Read status. Once a message has been viewed, its status is changed to Read. A list of messages may be filtered by message status, selecting the relevant status from the rightmost column in the list. You may search for a message by its body and/or period by specifying the appropriate selection criteria and clicking Search. Working with messages 1. An incoming message may be printed out by selecting the relevant message and clicking the icon. 2. Incoming messages may be saved as.pdf files. To do so, select a message from the list and click the PDF icon. The Partner Cabinet will offer you to save or open the message in.pdf format. Clicking the Compose button opens a new message dialog (please refer to the Compose section below for details). The maximum number of records displayed per page is 20. The and buttons are used for flipping pages on the screen. Click the button to go to the next page. Click the button to get back to the previous page. Information about the records being displayed on a certain page and the total number of records will be shown next to these buttons. For example, 21-40/100 will mean that the page displays records within the interval 21-40, and that the total number of records is equal to Outgoing The menu item Messages/Outgoing allows viewing messages addressed to the Bank, which may have the status Draft, Sent and Read. The list of messages may be filtered by message status if you click the appropriate status in the rightmost column of the list. Figure List of outgoing messages. The subject of a reply sent to the Bank (Subject column) is displayed in the format Reply to bank, Re: Subject. When replies are opened, the Previous message and Next message buttons may be available; clicking them opens the previous or next message in the conversation if such is one in a series of Partner s communication with the Bank regarding a particular topic. Working with messages 1. Any message may be viewed by clicking its number, subject, date, or status. Page 8 of 11

9 2. Any message may be saved as a.pdf file. To do so, select the appropriate message from the list and click the PDF icon. The Partner Cabinet will make the message available for saving or opening in.pdf format. 3. A message with the Sent or Read status, in addition to actions described in paragraphs 1 and 2 above, may be copied or printed by selecting the message from the list and clicking the Copy button or icon as appropriate. 4. A message with the Draft status may be sent to the Bank, viewed (see paragraph 1 above), edited, copied, saved, or printed by selecting the message from the list and clicking the Send, Edit, Copy, Delete buttons, or icon as appropriate. 5. You may search for a message within the definite period of time by specifying it in the Period selection criterion and clicking Search. 6. If you click the Compose button, a dialog will open for composing a new message (please refer to the Compose section below for details). The maximum number of records displayed per page is 20. The and buttons are used for flipping pages on the screen. Click the button to go to the next page. Click the button to get back to the previous page. Information about the records being displayed on a certain page and the total number of records will be shown next to these buttons. For example, 21-40/100 will mean that the page displays records within the interval 21-40, and that the total number of records is equal to Compose To create a new message, click the Compose button under the Messages/Outgoing and Messages/Incoming navigation menu items. An entry dialog will open, where you should fill in the appropriate fields. Figure New message to the Bank. If you need to attach a file to the message, please note the following: File size up to 10 MB; File type not an executable (bat, exe, com) or archive file. To attach a file, do the following: 1. Click Add files... and select the file you want to send. The file name will be displayed: Up to 10 (ten) files may be attached to a single message; To delete an attached file, select it and click the Delete button next to the file name. To delete several files simultaneously, check the box near the Delete button in the Attach file dialog, then click the Delete button. 2. Click Upload all or Upload the file. Please note: Clicking the Upload all button will upload several files simultaneously. Page 9 of 11

10 When you enter a message, you may: Save it in the Partner Cabinet for subsequent sending to the Bank by clicking Save. The message will be assigned the Draft status and saved under Messages/Outgoing. Later, you may view, edit, delete, copy the message or send it to the Bank; Send it to the Bank immediately by clicking the Save and send button. The message will be assigned the Sent status, and it may be viewed, copied and printed under Messages/Outgoing Obligatory Messages The Bank may send notifications that are mandatory for Partners to read. When such a message is received, a dialog is displayed, containing the message text and attached file, if any. The Partner must get acquainted with the content of the message, check the box saying I have read the message and agree to proceed, then click Continue. The Partner Cabinet interface will not be available until the Partner reads the message News You may read notifications about the Bank s news by navigating to the News menu. If you click the subject of a news item in the list, it will be opened for reading, printing (click the icon), or saving in.pdf format (click the PDF icon). Figure News. The maximum number of records displayed per page is 20. The and buttons are used for flipping pages on the screen. Click the button to go to the next page. Click the button to get back to the previous page. Information about the records being displayed on a certain page and the total number of records will be shown next to these buttons. For example, 21-40/100 will mean that the page displays records within the interval 21-40, and that the total number of records is equal to Contacts Clicking the menu item Contacts will open the Bank s website in a new window, specifying the Bank s contact information Settings The menu item Settings allows viewing the user information User information The menu item Settings/User information allows viewing the following information: Partner Cabinet user name and phone number, Partner name, registration No./identity number, country of residence, address, . Page 10 of 11

11 Figure User information Error Messages and Warnings As you work with the Partner Cabinet, the system may display various onscreen notifications: Informative notice. Displayed on a blue background. Figure Informative notice. Error message and/or warning. Displayed on a red background. Figure Error message and/or warning. Page 11 of 11