Modular Messaging Web Client. Administration and maintenance

Transcription

1 Administration and maintenance Administration and maintenance Your system administrator has provided you with an ID and a password to access the Administration and Maintenance pages. The Administration and Maintenance pages are divided into the following sections and subsections: Administration Message Servers User List Options and Settings Administration History Change Login ID or Password Schedule Maintenance LDAP Administration Maintenance Tools Web Server Control Services Log System Usage Login Statistics Data Transfer Statistics Message Event Statistics Additional product information: Product information System requirements

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3 Message Servers page Home > Message Servers page Message Servers page The Message Servers page allows you to add and delete message servers. From left to right, the column headings are: Server. Name or IP address of administered servers for Avaya Modular Messaging Web Client. Type. Type of message server, such as MM. Actions To delete a message server: 1. From the table that lists the servers, select the radio button that corresponds to the server that you want to delete. 2. Click Delete. The server is deleted and is no longer listed on the table. To add a message server: 1. On the Message Servers page, in the MM Message Server Name (or IP Address) field, enter the message server name or the IP address. 2. Click Add. The Message Server page is displayed. 3. Click Submit. The new entry is listed on the Message Servers page. To return to the main page: Click Return to Main to select more options in the main page. To back up the message server data: Click Backup to copy the data on the Message Server page to a file on the Web server. To restore the message server data to what it was before making changes: Click Restore.

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5 User List page Home > User List page User List page From the User List page, you can delete or restrict individual mailboxes. The User List page specifies individual mailbox activities. Server. Name or IP address of servers for which the mailbox is associated. Mailbox. User mailbox numbers, such as Name. The name as it appears in the Names Directory of the message server. To refresh the names, click Update Names. Last Login. The day and time an individual user last logged in to the mailbox through Avaya. Logged In. The current logon status of Avaya users-- whether or not anyone is currently logged in to this mailbox. Number of Logins. The number of times the user logs in to his or her mailbox through Avaya. Average Duration. The average length of time (minutes, seconds) during which the user is logged in to his or her mailbox through Avaya Modular Messaging Web Client. Total Time. Displays the total time the user had spent, logged in to Avaya. Actions To delete a mailbox: Select the check box next to the mailbox numbers you want to delete. Then click Delete. The mailboxes are removed from the list. To update names: Click Update Names to initiate an update of mailbox names. To view the restriction list: To view the mailboxes that you have restricted, click View Restriction List. The system displays the server name, mailbox number, and name of restricted

6 User List page mailboxes. To restrict a user: At the bottom of the User List page, click View Restriction List. Select the message server where the user mailbox you want to restrict resides. Type the User Mailbox name or number. Click Add Restriction. To back up the user list and the restriction list: Click Backup. The data on the User List page is copied to a file on the Web server. All changes are backed up. To restore the user list and the restriction list: Click Restore after you have backed up your data, if you have not backed up your data before you click Restore your will lose the data. The Web server restores the data from the Message Server page that you previously backed up. To Return to Main: Click Return To Main to select more options.

7 Options and Settings page Home > Options and Settings page Options and Settings page In the Options And Settings page, you can modify the following. Web Server Timeout When users are not active in Avaya, the connection logs off after the number of minutes you specified in the Web Server Timeout field. The default timeout time is 480 minutes. Choose Corporate Logo You can display your company logo on the Avaya Log On page by doing the following: 1. Click the Display a custom logo option. 2. Search for the image directory where Avaya is installed. 3. Rename (recommended) or delete CustomLogo.gif and replace it with your own personalized.gif file. Make sure to name your personalized file CustomLogo.gif. Edit the Web Link Control Web Link is an optional feature that provides users with a link for quick access to an intranet or Internet Web site (URL). Users can access Web Link from the Avaya main page. To edit Web Link: 1. Type the URL destination for Web Link in the Assign URL Link field. 2. Specify a Web Link label or change the Web Link label in the Assign WebLink Label field. 3. Choose a Web Link icon. First decide whether you want to display the icon (button) for Web Link access. 4. If you want your users to see a customized button, click Display a Custom button and follow the on-screen instructions. Voice Player

8 Options and Settings page The Voice Player allows users to record and play voice messages through the sound card on their computers. Users can choose whether to record messages over the telephone or with the Voice Player on the PC. Users can also decide to hear messages played back over the telephone or through the Voice Player on the PC. To enable the Voice Player so that users can have these options, do one of the following: If you want the system administrator to manage the voice player installation, click The Voice Player is already installed on client desktop(s). If you want users to download the Voice Player to their own computer desktop, click The Voice Player will be downloaded by the individual user. Note: Be sure that the Enable Voice Player check box is selected. Message of the Day In this field, type a message to be displayed on the user Logon page. IMAP4 server IMAP4 is designed to permit manipulation of remote mailboxes similar to the manipulation of local mailboxes. Do one of the following: To ensure that IMAP4 is running on a system-wide basis and that users cannot enable the IMAP4 feature from the messaging application, select the Enable IMAP4 check box. The system default is to enable the IMAP4 server. To disable the feature on a system-wide basis, clear the Enable IMAP4 check box. Actions To submit changes to options and settings: Click Submit Changes. All changes ( including the settings for timeout, the Web Link URL (address), and the corporate logo) are copied to a file on the Web server. To back up your options and settings: Click Backup to copy the data on the Options and Settings page to a file on the Web server. All changes (including the settings for timeout, the Web Link URL, and the corporate logo) are backed up. To restore the Options settings: Important! Before you restore these settings, back up your data. The Web server restores the information from the Options and Settings page that you previously

9 Options and Settings page backed up. All changes ( including the settings for timeout, the Web Link URL, and the corporate logo. If you do not back up before you restore, restoring sets the default values) are backed up. Click Restore. To return to the main page: Click Return To Main to select more options.

10 Administration History page Home > Administration History page Administration History page The Administration History page consists of a log that tracks all activity on the Avaya administration pages. The most recent information is listed at the end of the log. The History log displays the logon name, date, time, and description of the activity being recorded. The logged activity includes: Configuration changes to the User List and Message Servers Failed login attempts The three login names recorded in the log are: Admin, Service, and wmdaemon. Admin denotes changes made to the log by the system administrator, Service denotes changes made by technical support personnel, and wmdaemon denotes the Internet Information Server (IIS) Test and Connect Test logs that indicate whether the system passed or failed the tests.

11 Schedule Maintenance page Home > Schedule Maintenance page Schedule Maintenance page You have the flexibility to schedule maintenance activities according to your needs. The settings on the Schedule Maintenance page assume that you will want to run various tests and monitor Avaya. If you wish, however, you can turn off the tests. The purpose of each test is explained below: CPU Availability The CPU is constantly being monitored for its usage as an indicator of how well it is functioning. You can set the number of times in a row that the CPU is at or near 100% usage to determine if it is running too hard. For example, if you set the number of times at 8 and find that the CPU is at high usage each of those times, this is a good indicator that a system problem exists and a reboot is needed. IIS (Internet Information Server) Test If users are unable to access the Avaya Web pages, you can schedule the IIS test to detect problems. Connect Use the Connect test to verify that a connection exists between the Web server and the message servers. You can test the connectivity either for a specific message server or for all message servers. The Connect test is automatically run every 15 minutes. The system writes errors to the Event Log. Install Verify (IVY) The IVY test verifies and diagnoses Avaya installation problems. You can run IVY from either the Administration and Maintenance Tools page or from the desktop. Both options produce the same report. However, running the test

12 Schedule Maintenance page from the Tools page gives you additional commands. From the Tools page, you can save and print the report, change the filter for viewing data, and create different baselines for comparisons. Periodic Server Reboot You can periodically reboot the Windows 2000 server to clear memory, which provides more computer data storage. The Schedule Maintenance page consists of a table with the following columns: Test. The types of tests you can choose to run. Select Interval. The frequency with which each test is performed. Select a value in each drop-down box to set or change each frequency value. Next Run Time. The status of the test, shown as either running currently or as its next scheduled runtime. Last Executed. The last date and time the test was executed. Notify Locally. Notification of test results locally through the Event Log. Select the check boxes to specify to write test results to the Event Log. Select Number of Failed Tests to Perform Action. Valid only for the CPU Availability and IIS tests. Select the number of times to reboot and restart each applicable test. Click Submit to confirm your selections about tests. Click Return To Main to go back to the home page.

13 Connectivity Test Home > Tools > Connectivity Test Connectivity Test The Connectivity Test allows you to test the connectivity between the Web server and the message servers that you administer for Avaya. The Connectivity Test does not locate intermittent network errors. If the test is executed repeatedly, it could produce different results due to possible intermittent network problems. The Connectivity Test verifies the name and IP address of the Web server and where resides. The test also checks the following: That the Web server is configured for network access That IIS is running on the Web server That a connection to the message servers exists To run the Connectivity Test from the Administration & Maintenance page: 1. On the main page, under Maintenance, click Tools. The Maintenance Tools page is displayed. 2. Click Connectivity Test. It could take a few moments for the Connectivity Test page to be displayed. 3. From the Message Server drop-down box, select All Servers or the name of the specific server that you want to test. Then click Run Test. The test results are displayed. To run the Connectivity Test from the PC that performs as the Avaya Modular Messaging Web Client Web server: 1. From the Start menu, go to Programs > Avaya Tools > Connectivity Test. 2. To test all the message servers that are configured for Avaya Modular Messaging Web Client, click Test All. Connectivity to each message server is automatically tested.

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15 Maintenance tools Home > Tools Tools From the PC that functions as the Avaya server, you have access to the following maintenance tools that are listed on the Maintenance Tools page: Connectivity Test Use the Connectivity Test to check connectivity between the Web server and the message servers that you administer for Avaya. Ping Test Use the Ping Test to verify connections between the Web server and its desktop clients. The Ping test can also test for connections between the Web server and any other computer. Verify Installation tool Use the Verify Installation tool to check that all the necessary files are installed. Verification takes a few minutes.you can establish a baseline of current warnings and errors the first time you run the tool and at any time thereafter. For your subsequent installation verifications, you can view new warnings and errors without making a comparison to the baseline data. Note: If you are working from the local personal computer that is your Web server, you can access some of the maintenance options from the Avaya Modular Messaging Web Client program group by clicking Start > Programs > Avaya Modular Messaging Web Client Tools.

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17 Ping test Home > Tools > Ping test Ping test The primary function of the Ping Test is to verify connections between the Web server and its desktop clients. The Ping Test can also be used to test connectivity between the Web server and any other computer. To run the Ping Test: 1. On the main page, under Maintenance, click Tools. The Maintenance Tools page is displayed. 2. Click Ping Test. 3. Type the IP address or server name in the Enter host name or IP address: field, and click Run Test. The test results are displayed. The Ping Test can fail for any of these reasons: Incorrect DNS entry TCP/IP problems Network problems

18 Verify Installation Home > Tools > Verify Installation Verify Installation Run the Verify Installation tool to check that the installation has been completed successfully. You can click Run Test to establish a baseline of current warnings and errors. For subsequent installation verifications, you can view new warnings and errors that have occurred since the baseline test, or you can view all errors, including the baselined errors. To run the Verify Installation tool: 1. On the main page, under Maintenance, click Tools. The Maintenance Tools page is displayed. 2. Click Verify Installation. The Verify Installation page is displayed. 3. To view all warnings and errors, including baseline warnings and errors, click View All Warnings and Errors. 4. If you have a current baseline, the time and date indicates when it was created. If you want to display only the errors and warnings since the baseline was created, click Exclude Baseline Warnings and Errors. 5. To run the verification test, click Run Test. A report is generated that lists warning files highlighted in yellow and error files highlighted in red. 6. Click Return To Tools to go back to the Maintenance Tools page.

19 Page Template Home > Change Login ID or Password page Change Login ID or Password page You can access the Administration and Maintenance pages only after entering the login ID and password. By default, the system administrator login is admin. The default password is admin1. The password has no expiration date and can be changed at any time. Be sure to use a maximum of 10 characters when creating a new password. Note: You can change the login password but you cannot change the login name. To change the login password: 1. In the Old Password field, type your old password (or admin1 if you are changing the password for the first time). 2. In the New Password field, type your new password. 3. In the Verify New Password field, type your new password again. 4. Click Submit to change the password or Cancel to return to the main page without changing your password.

20 LDAP Administration page Home > LDAP Administration page LDAP Administration page You can change the Avaya database searches for name addressing through the LDAP (local directory assistance protocol) administration function. The Avaya database interacts with the LDAP to search for names and numbers. LDAP Enabled The default is enabled to search for names and numbers by . The first server name field is prepopulated with the name of the database. If the server is not enabled, the message server database is searched instead. Note:You must add an LDAP server before you are able to modify an LDAP server. To modify the LDAP server: 1. From the LDAP Administration page, click the server you want to modify for LDAP. 2. Click Modify. 3. Click Edit. The LDAP Administration page appears. 4. Base DN (domain name): Enter the LDAP query string into the Base DN(domain name) field to connect to the LDAP server. For example, LDAP://donner/c=COUNTRY/o=ORG. Where, "LDAP" is the server name. "C" and "O" must match the values of your LDAP system that is being accessed for information. 5. Display Name Field: If you want to search the LDAP database by name enter the type of each name search into the Display Name field; Common name (cn), surname, or given name are a few examples of name searches. The system sequentially searches for your search parameters based on the match type. For example, you can specify your search parameters to search for exact names or partial derivations of names. 6. Voice Mail Address: This is an addressable field. file:///e /Infodev_Working/Projects_WorkingFiles/M...Final_july142004/Final_july142004/src_pdf/LDAP.htm (1 of 2) [7/14/ :57:47 AM]

21 LDAP Administration page 7. Address: This is an addressable field, and the information you provide is sent to the server. 8. To search the database using alphabetic and numerical characters, enter a search parameter in the Match Field text box of the Alphanumeric Search Criteria section. Select a match type. An exact selection searches for the precise parameter you selected whether it is a partial name or a telephone number. 9. To search the database using numerical characters, enter a search parameter in the Match Field text box of the Numeric Search Criteria section. Select a match type. An exact selection searches for the precise parameter you selected whether it is a partial name or a telephone number. 10. Click Submit to submit the LDAP changes. Actions Click Cancel to disregard your selections. Click Help for more information.

22 Web Server Control tool Home > Web Server Control tool Web Server Control tool The primary purpose of the Web Server Control tool is to initiate a graceful shutdown to perform maintenance tasks, such as upgrading the server. This tool blocks users from logging on to the Avaya Web server for a specified time. Access the Web Server Control tool to initiate the graceful shutdown, reset the Web server, and block new users from logging in during this action: 1. From the main page, below Maintenance, click Web Server Control. The Web Server Control page is displayed. 2. Set the time controls for the shutdown period (days, hours, and minutes) by typing values in each text box. 3. Click Block Logins. All logins are now blocked. 4. Notify the users (who are logged in) about the start time of the shutdown and its duration. 5. Click Reset Web server to log off all users from the Web server. Note: Any attempts to access this page while it is in the process of resetting will cause an error that is displayed until the reset is complete (typically one or two minutes). When the Web server is reset, all user logins are lost. 6. If the login block time that you manually set has not expired, return to the Web Server Control page (see Step 1). 7. Click Clear Blocking. Users can once again log on to Avaya Modular Messaging Web Client.

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24 Services Log tool Home > Services Log tool Services Log tool The Services Log tool is available for the administrator and technical support staff to document general information about services and maintenance activities. This information is written to the text file, wmservice.log, located in the Data directory. To enter data in the Services Log: 1. On the main page, under Maintenance, click Services Log. 2. Type your comments in the Services Log text box. 3. Click Submit Comments To The Log. Your comments are displayed in the text box below. 4. Click Return To Main to go back to the main administration page.

25 Page Template Home > Login Statistics page Login Statistics page The Login Statistics page displays data about user login activities during specific periods of time. Information provided on this page helps in identifying certain trends, such as peak times, for these login activities. Configure the page to provide information about user login activities. You have the following options: View. View statistics in a graph or raw (table) format. Data. Select either peak concurrent logins (maximum simultaneous logins) or total number of logins over a specified time. Statistics. Select one of the following time frames for the data option you have chosen to view: Actions Hourly statistics for a particular date Hourly averages for the last 30 days Daily totals for the last 30 days To Create and view the data: 1. Under View, select Graph to view the data in a graph format or select Raw to view the data in a table format. 2. Under Data, select either Number of Logins or Peak Concurrent Logins. 3. Under Statistics, select the time frame for which you want to collect the data: Hourly Statistics For (a specific date) Hourly Averages For the Last 30 Days Daily Totals For the Last 30 Days 4. To view the data based on your selections, click Display Data. 5. Click Return To Main to select more options on the main page.

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27 Data Transfer Statistics Page Home > Data Transfer Statistics page Data Transfer Statistics page The Data Transfer Statistics page provides statistical data about the ways in which Avaya sends and receives messages. Configure the page to provide information about data transfer. You have the following options: View. View statistics in a graph or raw (table) format. Message Type. View voice, fax, text, or attached file data. Transfer Type. Decide whether you want to view files of uploaded or downloaded data (or bytes of data that have been uploaded or downloaded). Statistics. Select one of the following time frames for the data option you have chosen to view: Hourly statistics for a particular date Hourly averages for the last 30 days Daily totals for the last 30 days To Create and view the data: 1. Under View, select Graph to view data in a graph format or select Raw to view the data in a table format. 2. Under Message Type, select one of the following: Voice Fax Text Attachment 3. Under Transfer Type, select one of the following: Files Downloaded Files Uploaded Size Downloaded

28 Data Transfer Statistics Page Size Uploaded 4. Under Statistics, select the time frame for which you want to collect the data: Hourly Statistics For (a specific date) Hourly Averages For the Last 30 Days Daily Totals For the Last 30 Days 5. Click Display Data to view the data based on your selections. 6. Click Return To Main to select more options on the main page.

29 Home > Message Event Statistics page Message Event Statistics page The Message Event Statistics page indicates the type of messaging events that are performed by Avaya users. Configure the page to provide information about messaging events. You have the following options: View. View statistics in a graph or raw (table) format. Data: Play Voice Events. View data about how often users play voice messages. Record Voice Events. View data about how often users record voice messages. Send Message Events. View data about how often users send messages. Delete Message Events. View data about how often users delete messages. Outcall Events. View data about how often outcall events occur. Statistics. Select one of the following time frames for the data option you have chosen to view: Actions Hourly statistics for a particular date Hourly averages for the last 30 days Daily totals for the last 30 days To create and view the data: 1. Under View, select Graph to view data in a graph format or select Raw to view data in a table format. 2. Under Data, select the kind of data event for which you want information: Play Voice Events Record Voice Events

30 Send Message Events Delete Message Events Outcall Events 3. Under Statistics, select the time frame for which you want to collect the data: Hourly Statistics For (a specific date) Hourly Averages For the Last 30 Days Daily Totals For the Last 30 Days 4. To view the data based on your selections, click Display Data. Click Return To Main to select more options on the main page.

31 Product Information Home > Product information Product information Version information Release 2.0 Help version date: July, 2004 Avaya Inc. 211 Mount Airy Road Basking Ridge, New Jersey Copyright Copyright 2004 Avaya Inc. All rights reserved. Your comments are welcome. They can assist us in improving our documentation. Please address your comments to: Notice Every effort was made to ensure that the information in this Help system was complete and accurate before the time of release. However, the information is subject to change.

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33 Home > System requirements System requirements System requirements for the Web server, client PC, and voice server include the following: Web server requirements: Windows 2000 Server, including Windows 2000 Server Service Pack 4, IIS 5.0, and Internet Explorer 6 with Service Pack 1 Virus protection software with the latest updates (recommended) Client PC requirements: Windows 2000 or Windows XP Internet Explorer R 5.5 with Service Pack 2 or R 6, or Netscape Navigator R 7.0 or 7.1 Voice server requirements: Avaya Modular Messaging system, R 2.0 Message Storage Server (MSS), R 2.0