Welcome to the Sitelaunch Content Management System (CMS)

Transcription

1 Welcome to the Sitelaunch Content Management System (CMS) Table of Contents Minimum System Requirements... 4 Notice Regarding Internet Explorer... 4 Supported Browsers... 4 Logging into the Sitelaunch CMS (Content Management System)... 4 Saving Your Password... 5 Resetting a Forgotten Password... 6 Managing Pages

2 Types of Pages... 6 Adding & Editing New Pages... 7 Creating a new page... 7 Editing an existing page... 8 Overriding the Slideshow or Sidebar on a page... 8 Adding a page that doesn t show in the navigation menu Limitations to pages on your site Changing the order of pages in the navigation menu Setting the Home Page (index page) Best practices for ordering your pages Removing Pages Using the Page Editor (Managing your website content) Overview of the Page Editor Toolbar Information about stylesheets Adding content to the Page Editor Changing the Font Style Adding photos to the Page Editor Manipulating photos before uploading to your website Manipulating your photos with Photoshop Manipulating your photos without Photoshop Adding page links to the Page Editor Previewing Your Website Clearing your browser cache Managing the Slideshow Adding a new slideshow photo to your website A note on automatic slideshow resizing & cropping Removing an existing slideshow photo Managing Sidebar Widgets An overview of the Sidebar Widgets available Changing the Sidebar Widget settings Removing a Sidebar Widget from your website Managing Your Server Introduction to CPanel Logging in to CPanel

3 Managing Accounts Setting up accounts on your server Changing your account password Removing an old account Accessing Your Configuring Microsoft Outlook Configuring Microsoft Outlook Configuring Your iphone or ipad (ios Device) Accessing Your Webmail Managing Forwarders Setting up an forwarder Removing an forwarder Setting up a Capture all forwarder Auto Responders Setting up an auto responder Editing an auto responder Setting up spam filtering Viewing Website Statistics Accessing website statistics Viewing & Managing Website Usage Information Checking your website usage Checking disk space usage Checking account usage Tips on clearing disk space Back Ups Perform a full or partial backup of your website Restoring a backup Server Access (FTP) Troubleshooting An error appears when I save changes to my site My site is working but when I save new pages it takes a few days for the changes to be seen.. 48 I'm having difficulty adding text or content to my page through the Sitelaunch CMS

4 Minimum System Requirements Sitelaunch should work on the latest versions of most desktop browsers. The content management system does not support mobile and tablet devices. If you experience issues with the management system you may be required to upgrade your browser to the latest version. Check the website for the browser you are using for instructions on upgrading your browser. Notice Regarding Internet Explorer Internet Explorer is sometimes hard to upgrade as it s bundled with your version of Windows (to upgrade you need to install a new version of Windows). If you are using Internet Explorer we recommend trying an alternative to manage your website should you experience any issues: Supported Browsers Chrome - Download from: Firefox - Download from: Logging into the Sitelaunch CMS (Content Management System) Your website is powered by Sitelaunch, the powerful content management system. A content management system (also known as a CMS) is system you use to make changes to content on your website. Including creating new content, adding pages, uploading photos and more. To make changes to your website you must first login to your content management system. 4

5 1. Visit 2. Enter your domain name 3. Enter your password 4. Click the Account Login button Saving Your Password You can ensure your password is remembered by clicking the Remember my credentials checkbox prior to logging in. Ensure you only enable this option if you are using a secure computer (and not a public computer). Clicking the Logout button once logged in will clear your credentials from the system. Your credentials will be stored on your computer for a period of 1 year. 5

6 Resetting a Forgotten Password If you have forgotten your password click the Forgotten password? button. You will be prompted to enter your domain name. Your password will be sent to the account on record. If you still have difficulty logging into your account please sitelaunch@adamant.com.au Managing Pages Types of Pages Sitelaunch has a range of preset pages that you can add to your website Standard Page This is the standard page with a single content area. This is the standard page type when creating a new page. Columned Page This is similar to the standard page but allows you to easily created 2 separate columns. 6

7 Photo Gallery Allows you to upload photos to a gallery, they will automatically be resized and positioned on the page. When a visitor clicks the thumbnail of a photo gallery a preview will be displayed in an overlay box. This is called a light box. Contact & Enquiry Form Allows you to create a contact page with an enquiry form. The enquiry form is ed to the address you nominate when setting up the page. You can also show a map of your business location. Latest News Allows you to create a page that can be updated with the latest news. Latest news articles are added as new items and are sorted in reverse chronological order (descending order). So the latest news items are displayed at the top of the page with older news items further down the page. Testimonials Allows you to create a page for showcasing your testimonials. Adding & Editing New Pages The SItelaunch content management system (CMS) allows you to create new pages for your website or edit pages that you have already setup. Creating a new page 1. Click the Add New Page button on the left hand sidebar 2. Select the type of page you would like to create 3. Set a Page Title -- displayed in the navigation menu (the main menu of your site) 4. Enter the Page Content and any additional options you require 7

8 5. Once you are ready with the changes click Save Changes Editing an existing page 1. On the left hand sidebar click the page you would like to edit 2. Make the changes you require to the page 3. Click Save Changes Overriding the Slideshow or Sidebar on a page When creating a new page (or editing an existing page) you can override the slideshow and sidebar for the selected page. To do so click the Slideshow or Sidebar tab when editing the page. To override click Use global settings for this page then follow the prompts. 8

9 If you wish to remove the slideshow or sidebar completely from the page simply check the option Use global settings for this page and don t add any photos to the slideshow or enable any sidebar items on the page. 9

10 Adding a page that doesn t show in the navigation menu From time to time you may wish to create a page that doesn t show in the navigation menu. This may be linked from another page (through a hyperlink) or part of a special offer that you don t want to display on the site (for example a marketing promotion or marketing campaign). Adding a minus to the beginning of the page title will prevent it from being displayed in the navigation menu (the main menu of your site). If creating the page Special Offer the following will ensure it does not get displayed on the navigation menu: -Special Offer Limitations to pages on your site Although you can create as many pages as you like, your website design or template will have a fixed area for the navigation menu. The recommended number of pages for a website is 7 pages (Welcome, About Us, Our Services, Testimonials, Photo Gallery, Contact and a final page of your choosing). Changing the order of pages in the navigation menu Once you have created pages you can easily change the ordering of pages within the navigation menu (the main menu of your website). To change the ordering of pages: 1. Click the Sort Pages button. This is symbolised by 3 horizontal bars located at the top of the left hand bar, next to the Pages heading. 10

11 2. Change the numbers next to each page to update the ordering of the pages (1 being the first page, 2 being the second page, etc) 3. Once you have made the required changes click Save Page Sorting Setting the Home Page (index page) The index page, also known as the home page, is the first page a visitor sees when they visit the site. The page set to 1 (the first page) will be allocated as the home page for your site and will automatically be displayed. Best practices for ordering your pages Your website should include a range of pages for visitors. Best practice dictates that the Welcome or Home button should be the first page on your site. With a Contact page being the last page on your site. This ensures the Contact page is the last button on your navigation menu (the main menu of your website). Removing Pages You can remove pages from your site at any time. Removing a page will permanently remove the page including any content you ve uploaded. To remove a page from your site: 11

12 1. On the left hand sidebar move your mouse over the page you would like to remove Click the red Delete button when it appears 2. When prompted select OK to remove the page Using the Page Editor (Managing your website content) Your website includes the Sitelaunch Content Management System (CMS). An easy to use and lightweight management system for updating the content areas of your website. Remember to always click Save Changes at the top of the page editor to ensure your changes are reflected on your website. Leaving the page editor before clicking Save Changes will revert the page to the previous content. IMPORTANT NOTICE: A content management system cannot be used for editing the style, layout or graphics of a website template. Content areas that can be edited include the inner content of a page (including text, photos and more). Overview of the Page Editor Toolbar The page editor allows you to manage the content areas of your website. You can change font styles, change formatting, insert pictures and create links. Buttons from left to right: Bold Toggle whether the selected font is bold Italic Toggle whether the selected font is italic Underline Toggle whether the selected font is underline Left Align Set the selected paragraph as left aligned Centre Align Set the selected paragraph as centre aligned Right Align Set the selected paragraph as right aligned Insert Ordered List Create an indented numbered list Insert Unordered List Create an indented dot point list Font Size Drop down list to set the font size of selected text 12

13 Font Family Drop down list to set the font of selected text Font Format Drop down list to set whether selected paragraph is a heading or paragraph Indent Text Indent the selected paragraph Remove Indent Remove the indentation of a selected paragraph Add Image Insert an image from a URL (linking to an image already online) Upload Image Insert an image from your computer Add Link Turn the selected text into a link Remove Link Remove a selected link Change Text Colour Change the colour of the selected text Change Background Colour Change the background colour of the selected text Subscript Format selected text as subscript Superscript Format selected text as superscript Strikethrough Format selected text as strikethrough Remove Formatting Remove the formatting of selected text Horizontal Rule Add a horizontal line to the page (a separator) Edit HTML Toggle between HTML and WYSIWYG mode (for advanced users only) Information about stylesheets Your website has been designed with a set of default stylesheets. A stylesheet is a set of rules that tell the browser what font to use, what colour the text is and how the content should be displayed. Using the page editor you can override these options. Leaving any of these options blank in the editor will force your text to inherit the default stylesheet (the way we designed it for you). Adding content to the Page Editor Adding content is simply a matter of typing your content into the page editor. Select the page you would like to edit or create a new page and then start typing! The page editor is a What You See Is What You Get (WYSIWYG) editor. This means the way your page looks in the editor is the way it will be displayed on your website. With that said there are some elements which may look different (see a note on stylesheets above). 13

14 When you past content from a Word file you may notice some strange formatting appearing. To ensure formatting is preserved on your website be sure to strip out the formatting prior to pasting into Sitelaunch. Microsoft Word adds a lot of style functionality to text when it s copied to clipboard. Open Notepad and past your text into an empty file. Then select all the text and copy to clipboard. Now you have an unformatted version of your text in clipboard which can be pasted into Sitelaunch. Changing the Font Style If no font style is selected your font will default to the style used when designing your website. You can manage the font size, font family (the font type) and the format of your font (including headings and more). These options are available in the toolbar as drop down menus. The number of fonts is limited to web friendly fonts. These are fonts that are available for use on any website without the need of special software or additional font packs installed (ensuring your website appears correctly on all computers and devices). Bold, Italic and Underline are available as buttons in the toolbar that can be toggled on and off. To activate simply highlight the text you wish to set. Then click the formatting options accordingly. Adding photos to the Page Editor Uploading photos to the content area of your site is simple: 14

15 1. Move the cursor to the position on your page that you would like to add a photo 2. Click the Upload Image button in the toolbar 3. Click the Browse button and find the photo on your computer that you wish to upload 15

16 4. Your photo will be uploaded to the image server and inserted into your page Your photo will need to be resized, cropped and scaled prior to uploading. See Manipulating photos before uploading below for more information. Manipulating photos before uploading to your website Before you upload new photos to the page editor you will need to ensure they are web friendly, have been resized to the correct dimensions and have been cropped to your liking. Manipulating your photos with Photoshop You can use a photo editing program like Photoshop to perform these tasks. Perform the required changes to your photo prior to uploading to the Sitelaunch CMS. Manipulating your photos without Photoshop If you don t have access to Photoshop you can use a free online photo editing service like Lunapic : 1. Visit lunapic.com 2. Click the Browse button and locate the photo on your computer 3. Use the toolbar at the top and the tools on the left hand side to manipulate your photo 4. Once your desired changes have been made you can right click the photo preview and click Save Image As 5. Select a location on your computer to save the updated photo (don t override your original photo just in case you wish to go back to it at some stage) 16

17 6. Then follow the prompts above to upload the photo to your site Adding page links to the Page Editor Using the Page Editor you can link to pages on your site or any website on the internet. To link to a page on your site: 1. Click View Website to preview you site 2. Browse to the page you would like to link to 3. Copy the location of the page (in the address bar) 4. Close the website preview and return to the page editor 5. Highlight the text in the Page Editor that you would like to turn into a link 17

18 6. Click the Add/Edit Link button in the toolbar 7. Paste the location of your page into the URL field 18

19 8. Select whether the page loads in the current window or in a New Window (best practice for linking to internal pages is to open in the current window) 9. Click Submit To link to an external website: 1. Highlight the text in the Page Editor that you would like to turn into a link 2. Click the Add/Edit Link button in the toolbar 3. Enter the URL (the location of the page you wish to link to) 19

20 4. Select whether the page loads in the current window or in a New Window (best practice for linking to external sites is to open in a new window so the visitor can easily return to your site) 5. Click Submit Editing a link: 1. Highlight the text of a link 2. Click the Add/Edit Link button 3. Make the changes you require to the link 4. Click Submit Removing a link: 1. Highlight the text of a link 2. Click the Remove Link button (located next to the Add/Edit Link button in the Page Editor toolbar) Previewing Your Website Once changes are made to your website you can easily preview your site. To preview your website: 20

21 1. Click the View Website button at the top of the Sitelaunch Content Management System (CMS) 2. A new page will load with the changes you have made Clearing your browser cache It s important that you view the latest version of the page you have created. Sometimes your browser will automatically save a copy of a previous version of your site. This is called a cache. If you have made changes to your site but they are not being reflected straight away then it s would be worthwhile clearing your cache. The easiest way to do this is to hold the Shift button on your keyboard and then click the Refresh button on your browser (the button that reloads a page). If you re still having difficulty seeing the latest version of your site we recommend checking on a different computer prior to contacting support. If the changes are not reflected on other computers then view the troubleshooting page for more information about typical issues associated with pages not loading. 21

22 Managing the Slideshow The slideshow is the series of photos displayed at the top of the page. These fade from one to the next. You can easily upload new photos and remove existing photos (or hide the slideshow altogether). Adding a new slideshow photo to your website 1. Click Slideshow on the left hand sidebar of the Sitelaunch Content Management System (CMS) 2. Click the Add New Photo 3. Click the Browse button and locate the file on your computer 4. Then click the Open button 22

23 A note on automatic slideshow resizing & cropping The slideshow will automatically resize and crop your photo to fit into the desired area on your site. This is to make sure your photo is Web friendly (ensuring your slideshow photos load quickly). Your slideshow photo will also be cropped to fit into the correct size. When uploading a photo ensure the focal point is the positioned in the centre of the image. The system will automatically crop the top and bottom of your photo to fit into the slideshow area. In the above example the red rectangles indicate the areas that will be cropped out of the photo, leaving the centre horizontal portion of the photo. For the exact resolution and size of the slideshow photo click the HTML Setup tab under the Settings button. Warning: making changes to the HTML settings of your site can break the formatting and layout. Any modification here is not covered under warranty. Removing an existing slideshow photo You can remove slideshow photos from the rotation. Doing so will remove the slideshow photo permanently from the website. To remove an existing slideshow photo: 23

24 1. Click Slideshow on the left hand sidebar of the Sitelaunch Content Management System (CMS) 2. Move your mouse over the slideshow photo you would like to remove 3. Click the red Remove button when it appears on the selected photo 4. When prompted select Yes to removing the slideshow photo Also see: overriding slideshow for individual pages Managing Sidebar Widgets Assuming this feature is supported by your design, your website has a range of sidebar widgets that can be added. Including quick access to links, contact forms, testimonials and facebook like boxes. To add a new sidebar widget: 24

25 1. Click Sidebar Widgets on the left hand sidebar of the Sitelaunch Content Management System (CMS) 2. Click the Activate Widget button next to the widget you would like to activate 25

26 3. Follow the onscreen prompts to configure your new widget 4. The changes should be reflected on your website instantly An overview of the Sidebar Widgets available The available sidebar widgets for your site will depend on your site design, package and the pages you currently have activated. Featured Links Allows you to highlight areas of your site in the sidebar. Useful for focusing attention on special pages or call to actions. Use the tabs to select the button you wish to create and then set an icon, title, description and the page it will link to. Contact Us Creates a contact us form on the sidebar. A contact form page is required to activate this feature. You can set the title of the form and the fields that will be displayed (along with what type of field they are and whether it s a required field) Testimonials Shows a list of testimonials in the sidebar. The Testimonials page is required for this feature to be available. Facebook Like Box Creates a box within the sidebar that allows visitors to Like your facebook page without leaving your site. The widget also displays a list of visitors who also like your page. To activate this widget you must enter the address (URL) of your Facebook page. Changing the Sidebar Widget settings From time-to-time you may need to change the settings of a widget on the sidebar of your site. Changing the settings of your widget 1. Click Sidebar Widgets on the left hand sidebar of the Sitelaunch Content Management System (CMS) 26

27 2. Click the Change Settings link corresponding to the widget you would like to change 3. Follow the onscreen prompts Removing a Sidebar Widget from your website You can easily remove a widget from the sidebar of your site. Removing a sidebar widget is permanent. To remove a widget from the sidebar: 1. Click Sidebar Widgets on the left hand sidebar of the Sitelaunch Content Management System (CMS) 27

28 2. Click the Remove Widget link corresponding to the widget you would like to remove 3. Click OK to confirm the removal of the sidebar widget Managing Your Server Introduction to CPanel CPanel is the industry standard for managing your website hosting and server. With CPanel you can easily create new accounts, setup forwarders, configure spam filtering, view website statistics and perform routine backups. CPanel is a powerful server management tool. This documentation will cover the basics for getting the most out of your website. Should you require further assistance with any special functions please consult the official CPanel documentation here: 28

29 Logging in to CPanel We ve tried to keep things as easy as possible for you to easily login to CPanel. The easiest way to login to CPanel: 1. Login to your SItelaunch Content Management System (CMS) account 2. On the left hand sidebar click the CPanel button 29

30 The screen may go blank for a few moments prior to accessing CPanel. If you have any difficulties logging in please try the following alternative: 1. Enter your domain name into the address bar of the browser followed by /cpanel for example.com if your domain name is example.com the cpanel address will be: example.com/cpanel 2. Enter the username and password provided to you in the Quick Start guide Warning: DO NOT change your password using CPanel. Changing your password will prevent Sitelaunch from accessing your site and updating new information. If you require a password change please create a support ticket. Managing Accounts IMPORTANT NOTE: This information is not relevant to your website if you are managing your server through a third-party provider. For example if you are using Google Business Apps or a Microsoft Exchange Server. Please consult your IT professional for management instructions. Setting up accounts on your server You can create an unlimited number of accounts, forwarders and responders with your website design package through Sitelaunch. The only limitation is the amount of hard drive space your accounts can use. See Configuring your client for more information. How to setup a new account: 1. Login to CPanel 2. Under the Mail heading click Accounts 30

31 3. Enter the address you would like to use Notes: 4. Type a password for your new address in the Password field 5. Re-enter your selected password into the Confirm Password field 6. Select the maximum quota (disk space) to be stored on the server for this account 7. Click the Create Account button to setup When setting the mailbox quota to Unlimited this will be set to the maximum disk space available for your account. 31

32 When selecting a password can use the Password Generator button to create a secure password for your account. Ensure you save your password in a safe and secure location. Your password will be required to setup clients on your computers/mobile phones and to access webmail. Your account password must meet the minimum security requirements The password must be atleast 5 characters long The password strength must be atleast 60 Changing your account password Once your account has been setup you can return at any time to change the password to access your account. These changes will also need to be reflected on any computer or mobile phone setup to access your account. How to change your account password: 1. Login to CPanel 32

33 2. Under the Mail heading click Accounts 3. Scroll down to the account you would like to update and click the Change Password link 33

34 Notes: 4. Enter your new password into the Password field 5. Re-enter your new password into the Confirm Password field 6. Click Change Password to proceed When selecting a password can use the Password Generator button to create a secure password for your account. Ensure you save your password in a safe and secure location. Your password will be required to setup clients on your computers/mobile phones and to access webmail. Your account password must meet the minimum security requirements The password must be atleast 5 characters long The password strength must be atleast 60 Removing an old account From time-to-time you may need to remove an account for your server. Removing an account will delete all the s from the server and delete the mailbox for the selected account. People sending to this account will receive a bounceback informing them that the address is no longer active on your server. How to remove an account 1. Login to CPanel 34

35 2. Under the Mail heading click Accounts 3. Scroll down to the account you would like to update and click the Delete link 4. A confirmation box will appear, click the Delete button to confirm 35

36 Accessing Your Once your accounts have been setup on CPanel you can configure your computer and mobile phone to connect to your server. Configuring Microsoft Outlook Start Outlook and click "Tools" 2. In the drop down menu select the "Account Settings" option 3. Click "New" 4. A new window will appear asking you to choose your Service, click "Next" 5. Tick the "Manually configure server settings or additional server types" checkbox at the bottom left, then click "Next" 6. On the next screen select "Internet " and click "Next" 7. Under "User Information" enter your full name and enter your address 8. In the Server Information screen be sure to enter the following information: a. Account Type: IMAP b. Incoming mail server: Type your domain name c. Outgoing mail server (SMTP): Type your domain name d. Under User Name re-enter your address e. Then enter the password you used when creating the account 9. Click the More Settings button 10. Select the Outgoing Server tab 11. Check the My outgoing server (SMTP) requires authentication option 12. Ensure the Use same setting as my incoming mail server option is selected 13. Optional: To conserve disk space on your server: a. Click the Advanced Tab b. Update the text field to read Delete from server after 90 days 14. Click OK 15. Once the above is completed click "Next" 16. Outlook will verify the information you provided by receiving the latest news and sending a test message. If all went well a congratulations message should appear, click "Finish" Configuring Microsoft Outlook Start Outlook and click "File (Top Left) 2. Click the Account Settings button 3. Then click the Account Settings option from the drop down box 4. Click "New" 5. Click the option Manual setup or additional server types 6. Select the POP or IMAP option then click Next 7. Under "User Information" enter your full name and enter your address 8. In the Server Information screen be sure to enter the following information: a. Account Type: IMAP b. Incoming mail server: your domain name 36

37 c. Outgoing mail server (SMTP): Enter your ISP's SMTP server (See table below) d. Under User Name re-enter your address a. Then enter the password you used when creating the account 9. Click the More Settings button 10. Select the Outgoing Server tab 11. Check the My outgoing server (SMTP) requires authentication option 12. Ensure the Use same setting as my incoming mail server option is selected 13. Optional: To conserve disk space on your server: b. Click the Advanced Tab c. Update the text field to read Delete from server after 90 days 14. Click OK 15. Once the above is completed click "Next" 16. Outlook will verify the information you provided by receiving the latest news and sending a test message. If all went well a congratulations message should appear, click "Finish" Configuring Your iphone or ipad (ios Device) 1. On the home screen tap Settings 2. Scroll down and tap Mail, Contacts, Calendar 3. Tap Add Account 4. Select other from the list of providers 5. Click Add Mail Account 6. Enter your name (as it will be displayed to your recipients) 7. Enter your address 8. Then the password you setup when creating the account 9. Provide a description or your address 10. Under Incoming Mail Server enter the Host Name as your domain name 11. Enter your address in the User Name field 12. Enter your password 13. Under Outgoing Mail Server enter the Host Name as your domain name 14. Enter your address as the User Name field 15. Enter your password 16. Click Next 17. Then follow the onscreen prompts Accessing Your Webmail Your package includes webmail to access your from any computer or device without having to configure an client. To access your webmail account: 1. Enter your domain name into the address bar of the browser followed by /webmail for example.com if your domain name is example.com the cpanel address will be: example.com/webmail 2. When prompted for a Username enter your entire address 3. When prompted for a Password enter the password for your account 4. Click Login or OK 37

38 5. Select the webmail system you would like to use (this is a matter of preference, try a few different systems and select the one you like the best) Managing Forwarders You can setup an unlimited number of forwarders. An forwarder is a virtual address that will automatically forward all correspondence to an address of your choice. This is particularly useful when creating multiple generic accounts (including sales, contact, etc) but will ultimately be read by a single user. Setting up an forwarder 1. Login to CPanel 38

39 2. Under the Mail heading click Forwarders 3. Click Add Forwarder 4. Type the address you would like to setup as a forwarder 5. Ensure the Forward to address option is checked 6. Enter the address you would like s to be forwarded to 7. Click Add Forwarder to confirm your settings Removing an forwarder 1. Login to CPanel 2. Under the Mail heading click Forwarders 3. Click the Delete link Next to the forwarder you would like to remove 4. Then click the Delete Forwarder button to confirm the removal of the forwarder 39

40 Setting up a Capture all forwarder A Capture all forwarder is a forwarder that automatically sends s from any address on your domain name to an address of your choosing. 1. Login to CPanel 2. Under the Mail heading click Forwarders 3. Under the Forward All for a Domain heading click Add Domain Forwarder 4. Select the domain name you would like to forward s for 40

41 5. Then type the address you would like to receive the forwarded s 6. Once confirmed click the Add Domain Forwarder button Auto Responders From time-to-time you may need to communicate with your customers or clients when they try to contact you through . This is often referred to as a vacation responder or auto responder. Configuring an auto responder is simple. Once setup any recipient sending an to you will automatically receive an automatic response of your choosing. Setting up an auto responder 1. Login to CPanel 2. Under the Mail heading click Autoresponders 3. Click Add Auto Responder 4. Ensure the character set is set to utf-8 5. Enter 1 next to interval 6. Type the address that will have the auto responder setup 7. Under the From field enter your name as it will appear in the From field (this is the first thing a recipient will see on the reply along with the subject) 8. Enter a subject for the auto responder, if you enter %subject% (without the quotes) it will automatically mimick the subject the recipient used 9. Leave the HTML option unchecked 10. Enter the body of the you would like to send (example: I am currently away on holiday, I will be returning on..) 41

42 11. Select a start date 12. Select an end date 13. Once confirmed click the Create/Modify option Editing an auto responder 1. Login to CPanel 2. Under the Mail heading click Autoresponders 3. Next to the address you would like to change click Modify 4. Follow the prompts from the To setup an auto responder instructions above (from step 4) Setting up spam filtering Spam filtering capabilities are available for your server. By default these settings are not activated as messages can sometimes be filtered incorrectly. Most clients will automatically perform spam filtering these days. However if you are still having issues with spam messages you can enable spam filtering on your server. 1. Login to CPanel 42

43 2. Under the Mail heading click Apache SpamAssassin 3. Click the Enable Apache SpamAssassin button 4. After a few moments of configuration your spam filtering server will be installed You can use the options to configure how your spam filter behaves. You can set the spam filter to automatically delete s from the server if they reach a spam threshold or by default your spam messages will be added to the Spam folder on your server. For advanced configuration of your spam filter click the Configure SpamAssassin button Viewing Website Statistics Your server is continuously logging the statistics about your website visitors -- including what pages they view, where they are from and what sites (if any) they were on prior to clicking to your site. There are a range of software programs installed on your server for viewing the visitor statistics of your site. Accessing website statistics 1. Login to CPanel 43

44 2. Under the Logs heading click the software you would like to use AWStats -- most comprehensive and easiest statistics software to use. Webalizer Analog Stats Viewing & Managing Website Usage Information You can view the amount the resources available and the resources you have used through CPanel. If you are experiencing issues with disk space or bandwidth you can diagnose the problems using Website User Information. Below are some guides on freeing up space. Checking your website usage 1. Login to CPanel 2. Under Stats on the left hand sidebar is a range of resource your site is using (including the total allocation you are permitted to use). The key resources to note are: Disk Space Usage Monthly Bandwidth Transfer Checking disk space usage 1. Login to CPanel 2. Under Files click Disk Space Usage 3. This will generate a report that showcases the areas of your site and their allocated space 44

45 mail/ -- This represents your mail server, to clear space here you need to clear space from your mail server. See Checking Account Usage below for more information. public_html/ -- This represents the files on your website (including slideshow photos, website template, etc) Checking account usage 1. Login to CPanel 2. Under Mail click Accounts 3. Scroll down to the list of accounts to view the Usage and Quota and find accounts using a large amount of disk space Tips on clearing disk space Use the guides above to determine whether any accounts are hogging up resources. You can update your client to automatically delete files form the server after X days, this is a recommended feature. We recommend around days. If your inbox is still filling up it s recommended that you lower this number to 30. If you are unable to remove s from the server (due to an issue with the configuration of yuour client or similar). You can delete accounts taking up too much space. This will permanently remove the account and the corresponding s within the mailbox. You can reactivate the account by re-adding the account with the same password. Back Ups You can backup and restore your website (including your website design, databases, forwarders and filters). Perform a full or partial backup of your website 1. Login to CPanel 45

46 2. Under Files click Backup Wizard 3. Click the Backup button 46

47 4. Select whether you wish to perform a Full Backup or if you wish to backup a specific part of your server: Home Directory Backup, MySQL Database Backup or Forwarders and Filters Backup 5. Download the file generated and save in a secure location IMPORTANT NOTICE: Although it s possible to perform a Full Backup of your site (including accounts and s on your server), it s not possible to restore a backup using the CPanel interface. It s recommended that you periodically download your s to a computer running Windows or Mac OSX to store a local backup of your server. Restoring a backup 1. Login to CPanel 2. Under Files click Backup Wizard 3. Click the Restore button 47

48 4. Select the backup type you wish to restore 5. Select the backup from your computer then click Upload 6. Follow the onscreen prompts to confirm your restoration Server Access (FTP) If seeking assistance form a third-party developer, or installing software from a third-party providing, you may be asked to provide FTP login details for your server. This information has been provided to you in the Quick Start guide supplied during the setup of your website. If you no longer have access to the Quick Start guide, or the username/password combination provided is no longer accessible please create a support request to request the FTP username and password. Troubleshooting An error appears when I save changes to my site Symptom: When you save a page within Sitelaunch an error message appears when you save changes to the server. Solutions: Ensure your domain name has been configured correctly and that the DNS settings for your domain name are pointing to the Sitelaunch server. Refer to your quick start guide for DNS and server configuration. If you have recently moved your website hosting or changed your website hosting configuration please provide the following instructions to your web designer or IT professional: 1. Login to the Sitelaunch CMS 2. Click Settings 3. Click Server Setup 4. Enter the IP Address of your new website server 5. Enter the root folder (used for FTP access) 6. Enter the domain name FTP username 7. Enter the FTP password If you have not made any changes to your website hosting or if the problem persists create a support request for assistance. My site is working but when I save new pages it takes a few days for the changes to be seen Symptom: Changes you have made to your website using the Sitelaunch CMS have saved without any errors but the changes are not reflected immediately on your website. When you check on another 48

49 computer the changes are visible. Sometimes the changes are reflected on your computer a few days later. Solutions: In most instances your computer is saving a copy of your website the previous time you viewed it. This is known as the cache. The simplest way to clear the your browser cache is to hold the Shift button on your keyboard and click the Refresh button on your browser. The refresh button is the button that reloads the website. It will take a few moments longer to reload the page but the browser will bypass the internal cache. If browsing on a mobile device click the Refresh button (the button that reloads the page). Sometimes mobile browsers have very strict caching rules that prevent you from bypassing. This is to ensure your phone uses less cellular data. If the problem still persists you can force your browser to load a fresh copy of the page by appending a random set of numbers after the URL. If, for example, the page you are viewing is you can add a question mark followed by a random set of numbers this will treat the URL as an entirely new page to load. This is purely for testing purposes only, rest assured the changes you are making will be reflected by visitors when they view your site. An extreme way to clear your browser cache is to clear the cookies and history from your browser. Check online for instructions on resetting this information for your browser. Although note this will also clear all history and information about every other page you visit on the internet. I'm having difficulty adding text or content to my page through the Sitelaunch CMS Symptoms: The page editor won t let you format text correctly or you are having difficulty getting the text to align on your site Solutions: Remember to always click Save Changes at the top of the page editor to ensure your changes are reflected on your website. Leaving the page editor before clicking Save Changes will revert the page to the previous content. 49

50 If you are pasting content from a Word file ensure you strip all formatting prior to pasting. Microsoft Word adds a lot of style functionality to text when it s copied to clipboard. Open Notepad and past your text into an empty file. Then select all the text and copy to clipboard. Now you have an unformatted version of your text in clipboard which can be pasted into Sitelaunch. You may be using an older version of your browser. It s recommended that you visit the website for your browser and update to the latest version. If you are using Internet Explorer it s sometimes harder to upgrade as it s bundled with your version of Windows (to upgrade you need to install a new version of Windows). If you are using Internet Explorer we recommend trying an alternative to manage your website should you experience any issues. Alternative browsers include: Google Chrome (recommended) Firefox Apple Safari 50