Connectivity troubleshooting
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- Angelica Weaver
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1 Connectivity troubleshooting
2 Agenda for the meeting 1. Introduction 2. Conceptual overview 3. Online Service connectivity troubleshooting 4. Messaging Service: From market participant to esett connectivity troubleshooting 5. Messaging Service: From esett to market participant connectivity troubleshooting 6. Structure verification 7. esett support request 2
3 Introduction Relevant practices how to investigate and solve issues related to connectivity and market structures are described Connectivity issues are divided into two categories: Online Service connectivity Technical interface connectivity (Messaging Service) 3
4 Conceptual overview esett Market participant Online Service Web browser M2M interfaces* Market participant s system esett s firewall Market participant s firewall 4 * Messaging Service: FTP, SMTP, WS / Information Service: WS
5 Online Service connectivity Verify that you are connecting to correct address: If you are not able to see the login page of Online Service at all, it is most likely related to firewalls and you need to provide your public IP address to esett for opening 5 You can find your public IP, for example using Google, with what is my IP Make sure that the IP is the same all time when connecting to Online Service Note that the IP address changes whenever you connect different network Ensure that you have received an username and password for Online Service Your company administrator can create additional users if needed You have reported / configured a valid mobile number that is capable to receive the validation code by SMS There can be disturbance in the network of phone operator, so if SMS does not come, please try again after a while
6 Messaging Service: From market participant to esett troubleshooting Unable to find your message from Online Service, please verify following: Connection Details form is delivered to esett and includes all correct IP or IP ranges for communication channel 6 Communication Channel information (incoming, outgoing) is correct: Online Service -> Administration -> Market Party Detail -> Channel of Electronic Communication Messages are searched with right time interval settings Messages are appointed to valid MECs inside open settlement time window Messages are sent from an address that matches the information in Channel of Electronic Communication incoming settings You are logged in Online Service as the same market participant as the message that was sent Verify that messages are submitted to correct address: WS: FTP: sftp://service.esett.com SMTP: inbox@service.esett.com Firewalls have been configured to allow communication to and from esett ( ) The message sent has been composed according to Business Requirements Specification ( for NBS
7 Messaging Service: From esett to market participant troubleshooting Not receiving Acknowledgments in return to your message submission, please verify following: Communication channel information (outgoing) is correct in Online Service -> Administration -> Market Party Detail -> Channel of Electronic Communication The message you sent has been composed according to Business Requirements Specification ( for NBS The structure and content in the submitted message corresponds to the structures reported to esett and shown in Online Service. Firewalls are configured to allow connections from esett (IP address ) Not receiving outbound messages (e.g. SERO/MGIO messages submitted daily) If you receive Acknowledgments, the connectivity itself is OK, therefore please verify that your structures are correctly in place and you have successfully submitted role-specific data flows to esett 7
8 Structure verification Market participant should do structure verification along their other testing activities to ensure correct information is in place Valid structures are also prerequisite to settlement data reporting External Test case document describes structures that should be verified by market participant Guide to External tests document is available at: Further stepwise details to verify structures are described in esett Newsletters Structure verification instructions can found from esett s website 8
9 esett support request If none of the steps described in previous slides help, you should create a ticket to esett for further assistance Please ensure that you include all relevant information to ticket, below is a list of commonly required pieces of information: 9 Original message as ticket attachment (attach it by replying Service Request INCxxxx created) Time of submission (CET or EET) Possible error message / error codes / negative acknowledgement Screenshot (if relevant) esett changes ticket to resolved when the issue has been fixed In case the issue has not been fixed, you may reopen the ticket by answering that via (do not remove reference at the bottom of the message)
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