Gentlemen, Jason Sanchez Erik Doyle; Stephen Gaffigan; PD AFR Support; James Sides. Saturday, December 03, :12:40 AM

Transcription

1 Attachments: Jason Sanchez Erik Doyle; Stephen Gaffigan; PD AFR Support; James Sides afr issue Saturday, December 03, :12:40 AM WANTED pdf Gentlemen, This report is showing up in my inbox as a duplicate form submission and it is the original arrest report...the only option is to delete or download. there were no other reports written under this case number to my knowledge, but i do not know what resourse i could use to search to see if someone entered the wrong case number and submitted it before my report hit the workflow i am unsure as to who to send it to for remedy and have attached the pdf version completed would you please advise the working remedy in case other officers are experiencing the same issue... thanks in advance, jason

2 Wallace McCampbell ; Leslie Anthony Viewing report in RMS Monday, January 09, :55:55 AM Lauren, Some people from the county DA s office called and stated that they can t read the report in RMS. They are getting Internal error and will not open the PDF. Is there an issue with citrix since that is what they go through?

3 Michael Conlin PD RMS Support viewing cssrs Saturday, December 24, :37:44 AM HEY, I AM HAVING PROBLEMS VIEWING CSSRs THAT I HAVE ENTERED INTO THE RMS. I GO TO THE CASE AND SEE THAT THERE IS MORE THAN ONE DOCUMENT IN THE FILE BUT WHEN I CLICK THE ICON (DOCUMENTS), I ONLY SEE THE OFFICER'S REPORT. AM I FORGETTING SOMETHING OR AM I NOT SUPPOSED TO VIEW THE DOWNLOADED CSSRs THAT I HAVE ENTERED? R/S DET M. CONLIN #2040

4 Steven Huffman PD RMS Support Update RMS Sunday, January 22, :38:33 PM I just noticed the computers in the report writing room, North Patrol Substation, need to be updated to the current RMS version. v/r, S. Huffman #2448, Detective San Antonio Police Department P.O. Box San Antonio, TX Patrol, North Service Area, "B" Shift ( hrs) Office: Fax : ************************** This transmission is intended for the individual or entity to which it is addressed and may be information that is PRIVILEGED & CONFIDENTIAL. If you are not the intended recipient, or the representative, or agent of this message, you are hereby notified that any dissemination, distribution, or coping of this message is STRICTLY prohibited. If you received this communication in error, please reply and notify me immediately and delete this from your computer.

5 Steven Huffman PD RMS Support RMS, FW: SAPD (Supp Reports) Saturday, January 14, :17:25 PM When I sign on to RMS and look into the Docs folder I see my CSSR repport but when Sgt Snavely signs in he doesn't. Are ya'll aware of the issue/problem and do you have a fix? v/r, S. Huffman #2448, Detective San Antonio Police Department P.O. Box San Antonio, TX Patrol, North Service Area, "B" Shift ( hrs) Office: Fax : ************************** This transmission is intended for the individual or entity to which it is addressed and may be information that is PRIVILEGED & CONFIDENTIAL. If you are not the intended recipient, or the representative, or agent of this message, you are hereby notified that any dissemination, distribution, or coping of this message is STRICTLY prohibited. If you received this communication in error, please reply and notify me immediately and delete this from your computer. From: Steven Huffman Sent: Saturday, January 14, :09 PM John Zuniga RE: SAPD (Supp Reports) Well, Sgt Snavely just logged into RMS and when he looks into the Docs folder he doesn't see my CSSR report. I guess there is another glitch in RMS. I'll RMS support and let them know of the issue/problem. v/r, S. Huffman #2448, Detective San Antonio Police Department P.O. Box San Antonio, TX Patrol, North Service Area, "B" Shift ( hrs) Office: Fax : ************************** This transmission is intended for the individual or entity to which it is addressed and may be information that is PRIVILEGED & CONFIDENTIAL. If you are not the intended recipient, or the representative, or agent of this message, you are hereby notified that any dissemination, distribution, or coping of this message is STRICTLY prohibited. If you received this communication in error, please reply and notify me immediately and delete this from your computer. From: John Zuniga Sent: Saturday, January 14, :59 PM Steven Huffman RE: SAPD (Supp Reports) Whoops.I knew I had yours and must have accidently typed your name as one who did not write a supplement. Sorry John

6 Steven Huffman Sent: Saturday, January 14, :53 PM John Zuniga SAPD (Supp Reports) Det. Zuniga, Sgt Snavely advised me of your request, so, I re-checked RMS and my report is in there. Attached is a copy. v/r, S. Huffman #2448, Detective San Antonio Police Department P.O. Box San Antonio, TX Patrol, North Service Area, "B" Shift ( hrs) Office: Fax : ************************** This transmission is intended for the individual or entity to which it is addressed and may be information that is PRIVILEGED & CONFIDENTIAL. If you are not the intended recipient, or the representative, or agent of this message, you are hereby notified that any dissemination, distribution, or coping of this message is STRICTLY prohibited. If you received this communication in error, please reply and notify me immediately and delete this from your computer.

7 Gerardo Hernandez PD RMS Support rms version 12.0 not updated Wednesday, December 07, :17:24 AM I have version , no update on my RMS version.

8 Cc: Carlos Villalobos PD RMS Support RMS User Account - Carlos Villalobos Friday, February 24, :19:45 PM Per Remedy ticket INC , a new user account has been created. The ID is your SAP number with the two leading zeros. Your default password is. Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

9 Cc: Carthel Williams (SAPD) PD RMS Support Adolfo Zuniga; Michael Ritchey; William Hunt RMS Upgrades Thursday, March 08, :46:13 PM Just wondering the status of the upgrades / improvements to the RMS system we asked for at the group meeting a couple of months ago with the system programmers in the MAPP room. Are any of the suggestions going to implemented and any time frame for the upgrade to take place? Lt CW Williams Robbery Task Force Unit

10 Vincent Tristan PD RMS Support RMS PROBLEMS Friday, March 09, :21:00 PM DEVICE # ,,,THANKS FOR YOUR HELP

11 Cc: Diane Floyd-Kindred PD RMS Support RMS Error Message Tuesday, December 20, :33:32 PM Diane, I attempted to call you at ext but did not get an answer. I am getting back to you regarding your message stating you are receiving an error message, Error trying to send item from draft. Can you provide the case number that you are experiencing this error? Are you able to submit other reports? Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

12 Cc: Richard R. Garcia PD RMS Support RMS access INC Thursday, December 15, :33:49 PM Sir, We received Remedy ticket above for RMS access. I ve created a basic account for you with the password SAPD ( uppercase). The user ID is your SAP number with the leading zeros. The request did not specify the type of access required. If you need access that is more than read only please have your supervisor send an to the Outlook account PD RMS SUPPORT and specify the type of access needed (ex. Detective investigator, etc.). Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

13 Cc: Attachments: Denali Solutions Support Gary Loudermilk Mike Drewes Leslie Anthony; PD RMS Support; Erik Estrada; Thomas Jenkins; Sarah Hoyos; Donald Clements; Donald Spencer; Erik Doyle; Frank Freeman; James Sides; Michael Stark; Robert Blanton; Shannon Stewart; Wallace McCampbell ReportsNotInRMS_2012Jan06.xls Friday, January 06, :27:17 PM ReportsNotInRMS 2012Jan06.xls Good afternoon, Please open a ticket for the following: There are 103 reports that have been approved in workflow but did not pass through the interface into RMS. These reports date back to November through December Please restart these reports to ensure they reach RMS. Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

14 Cc: Orlando Navarro PD AFR Support; PD RMS Support Reports without Badge Numbers Friday, January 20, :04:13 PM Sgt. Navarro, Here is my to communicate those reports with missing badge numbers. You can also either of the two group mailboxes to report issues/questions related to AFR or RMS (cc line). Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

15 Colt Arnold Michael Stark; Erik Doyle; PD AFR Support; PD RMS Support red bar Tuesday, December 06, :28:03 AM veh 7440 red bar for 5 min e pine 0027 hrs 12/6 on again off again throughout the night Colt Arnold #1269 San Antonio Police Department East Patrol - C Shift

16 Cc: James Sides Colt Arnold PD AFR Support; PD RMS Support; PD CAD Admin; Randall Smith; Katharine Frisce; Erik Doyle; Dean Fischer; Paul Fenstermacher; Manuel Perez (INFO SYS/SAPD); Beverly Daye-Hixon; Michael Stark; Stephen Gaffigan Re: VEHICLE AGAIN Friday, December 30, :06:13 AM This is at least the third that Colt had had to send. Can someone please fix this car. Sorry Colt that you have to go through this. I am just as frustrated as you and I am not in a patrol car. Please copy Steve Gaffigan on all future s as well Lt. Jimmy Sides #4066 Office of the Chief-External Ops San Antonio Police Department 214 W Nueva San Antonio, Tx On Dec 30, 2011, at 1:03 AM, "Colt Arnold" <Colt.Arnold@sanantonio.gov> wrote: All- Yeterday we had multiple times where the East service area had red bars for a signifigant amount of time. VEHICLE 7523 Tonight (12/29) my GPS was not working AGAIN. I originally called about this problem on 12/21, OVER A WEEK AGO. My GPS shows my location where I initially log on to the laptop and stays at that location. When I arrive at a call, it will sometimes then show my at that location...and stay there till I arrive at another call...and then stay there. In the past turning the computer off for 10 minutes and then back on has sometimes worked after multiple reboots. Tonight however it will not work. I called the computer room only to find out that my original problem ticket (below) was still open and had not yet been resolved (again, OVER A WEEK AGO). FYI- on the 10 minute shutdown, to turn computer on and log into all systems, set up your map list capabilities on visinet, log onto mdt and afr takes 8min and 21sec (I timed it). So "simply rebooting" actually takes us either out of service for approx 19 minutes each time or we remain in service and risk getting into an incident and hope that the dispatcher and other officers heard our check out location. THIS IS AN OFFICER SAFETY ISSUE!!!!!!!!!!!!!!!!!!!!!!!!!!!! If you wonder why you do not get a lot of s regarding connectivity it is because officers are tired, as am I, of sending s constantly for the same issues. Let me assure you that the system IS NOT running as it should and there are CONSTANT issues with connectivity, GPS etc. Of the millions already spent on this system, how much did a system that works cost???? Once again...please fix my GPS. Dear COLT ARNOLD,

17 We are pleased to inform you that your reported Incident has been added to the Service Desk. Your assigned Reference Number is INC This number should be retained for reference purposes. Reference No.: INC Summary: 7523-East-Software issues with GPS Please do not hesitate to contact the Service Desk should there be any further questions or inquiries regarding your Incident. Please quote your assigned Reference Number. Thank You, ITSD Service Desk Colt Arnold #1269 San Antonio Police Department East Patrol - C Shift

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19 Cc: Suzanne Martin Michael Stark PD RMS Support RE: SAPD Friday, December 23, :51:51 AM Mike, I pulled the entire report from RMS, our officer did do a supplement, as with many of our reports on the current AFR Draft list, the officers badge number is not listed. We had someone from RMS re-load everyone s names and badges a few months ago but I see we are still having the same problems. Other than that the supplement is there. Thanks Suzanne Sgt. Suzanne Martin # 9912 Training Unit / EDU K9 Unit San Antonio International Airport Police (210) (210) Cell From: Michael Stark Sent: Friday, December 23, :25 AM Suzanne Martin Re: SAPD I'll take care of it. Sent from my iphone On Dec 23, 2011, at 9:15 AM, "Suzanne Martin" <Suzanne.Martin@sanantonio.gov> wrote: This case belongs to SAPD Officer Robert Vargas # 7222A, and is listed as a supplement for Officer Roger Tamez # 9978, who had no interaction on this call for service. Is there anything we can do to clear this? Suzanne Sgt. Suzanne Martin # 9912 Training Unit / EDU K9 Unit San Antonio International Airport Police (210) (210) Cell

20 Cc: Sandra Pickell Beverly Daye-Hixon Leslie Anthony; ; Carol Hinojosa; Joann (Jodi) Galbraith RE: Sandra Pickell / Transfer Accreditation Office Thursday, March 29, :17:53 PM I apologize; but, meant to add Power DMS as well (Jodi, please correct me if I am wrong). Thank you From: Sandra Pickell Sent: Thursday, March 29, :09 PM Beverly Daye-Hixon Cc: Leslie Anthony; ; Carol Hinojosa; Joann (Jodi) Galbraith Sandra Pickell / Transfer Accreditation Office Beverly, I will need access to VisiNet and to RMS as well. Can you please help me with that? Jodi Galbraith will be my Supervisor. I have put her on copy of this . Thank you, Sandra From: Beverly Daye-Hixon Sent: Thursday, March 29, :15 AM Eric Slade Cc: Janae Florance; Wendy Carter; Carol Hinojosa; Sandra Pickell; Gilbert Barrera RE: TRISTAR TEMP CARTER, GWENDOLYN WENDY The following account has been created for Name: COSA Logon: CARTER, GWENDOLYN WENDY: Gwendolyn Wendy Carter Initial COSA DOMAIN Password: Mainframe Logon: Initial Mainframe Password: VisiNet Browser Logon: Initial Visinet Browser Password: # RMS Logon: Initial RMS Password: Access to Share Directory \\fscommon\17\terrorism_&_criminal_intel and instructions on the attachment Phone: H Drive: \\f2\users\ Wendy.Carter@sanantonio.gov Let me know if there are any problems with your access. Beverly Daye-Hixon System Administration Analyst San Antonio Police Department (210) Beverly.Daye-Hixon@sanantonio.gov From: Beverly Daye-Hixon Sent: Tuesday, March 27, :36 Eric Slade Cc: Janae Florance; Starla Blake; Wendy Carter TRISTAR TEMP CARTER, GWENDOLYN WENDY I have sent a request to ITSD to create a new account for TRISTAR TEMP CARTER,

21 GWENDOLYN WENDY SAP-ID and mail from previous logon. assigned to DC Janae Florance and to transfer all files I will once her account information has been transferred over from to. Beverly Daye-Hixon System Administration Analyst San Antonio Police Department (210) Beverly.Daye-Hixon@sanantonio.gov

22 Carol Hinojosa RE: RMS Friday, December 16, :05:53 PM Yes, I will him...thank You Lauren! Carol From: Sent: Friday, December 16, :39 PM Carol Hinojosa Re: RMS Hi he has been added to RMS. Can you let him know. From: Carol Hinojosa Sent: Friday, December 16, :21 AM FW: RMS Lauren, Blake Jackson is just needing "Read" access, he needs to pull up reports and research people. He's working out of North Saffe, his Badge Number is 0632 and SAP is (logon ). Thank You, Carol From: Blake Jackson Sent: Friday, December 16, :40 AM Carol Hinojosa Re: RMS Yes that should work, as long as I can pull up reports and research people. Thank you. Sent from my iphone On Dec 16, 2011, at 10:21, "Carol Hinojosa" <Carol.Hinojosa@sanantonio.gov> wrote: Hi, Were you just needing "Read" access only to the reports? Thank You,

23 Carol Ann Hinojosa Department Systems Specialist San Antonio Police Department (210) From: Blake Jackson Sent: Friday, December 16, :49 AM Carol Hinojosa RMS Carol, I was told you could help me get access to RMS. I am using my SAP number as my username and to login but it is saying I am an invalid user. Officer Blake Jackson #0632 San Antonio Police Dept. North S.A.F.F.E. Office: Cell: "Some people dream of success... while others wake up and work hard at it." ~Author Unknown

24 Carlos Villalobos RE: RMS User Account - Carlos Villalobos Monday, February 27, :52:05 AM Yes, it accepted my ID. I must have been fat-fingering it -- Sorry. Carlos A. Villalobos Sr. Management Analyst Accreditation Office San Antonio Police Department Ph: From: Sent: Monday, February 27, :37 AM Carlos Villalobos RE: RMS User Account - Carlos Villalobos That is the correct user ID for RMS. According to your profile, you are currently logged in and it appears in good standing. Can you confirm? Best regards, PH: BB: From: Carlos Villalobos Sent: Monday, February 27, :47 RE: RMS User Account - Carlos Villalobos Good Morning Lauren, RMS logon tells me "invalid user or password. Can you please tell me what number was used? Mine is. Carlos A. Villalobos Sr. Management Analyst Accreditation Office San Antonio Police Department Ph: From: Sent: Friday, February 24, :20 PM Carlos Villalobos Cc: PD RMS Support RMS User Account - Carlos Villalobos Per Remedy ticket INC , a new user account has been created. The ID is your SAP number with the two leading zeros. Your default password is.

25 Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

26 Carthel Williams (SAPD) PD RMS Support RE: RMS Upgrades Thursday, March 08, :38:23 PM Ok thanks for the up-date. Sure hope Columns is more designed for police research because RMS sure isn t. CW From: PD RMS Support Sent: Thursday, March 08, :25 PM Carthel Williams (SAPD) Cc: James Sides RE: RMS Upgrades Lt. There is supposed to be one more update to a 12.5 version. These updates will be minimal. We have asked repeatedly for changes and are told that most of what we are asking for are enhancements. These enhancements have a dollar value attached to them. We are currently in the process of acquiring Columns. We don t have an exact date as to when it will come on line, as it is still in the negotiation phase. We would like to get Columns in place, test it, and then see what, if any, enhancements will be needed at that time. Columns should address most of the concerns that were relayed at the meeting. From: Carthel Williams (SAPD) Sent: Thursday, March 08, :46 PM PD RMS Support Cc: Adolfo Zuniga; Michael Ritchey; William Hunt RMS Upgrades Just wondering the status of the upgrades / improvements to the RMS system we asked for at the group meeting a couple of months ago with the system programmers in the MAPP room. Are any of the suggestions going to implemented and any time frame for the upgrade to take place? Lt CW Williams Robbery Task Force Unit

27 James Sides PD RMS Support RE: RMS Upgrades Thursday, March 08, :09:44 PM I would list the improvements, whatever they are in 12.5, and then go into the headaches we have been having with them in regard to our complaints and trying to get them to fix it and that we are getting the same ole hesistancy to do things due to a global change. Columns is OTW and will help. From: PD RMS Support Sent: Thursday, March 08, :07 PM James Sides FW: RMS Upgrades Lt. I was getting ready to respond to this one, but I thought I d better send this to you first. I was simply going to tell him that there is supposed to be at least one more build to 12.5, and as far as any enhancements, it s all about the Benjamins! From: Carthel Williams (SAPD) Sent: Thursday, March 08, :46 PM PD RMS Support Cc: Adolfo Zuniga; Michael Ritchey; William Hunt RMS Upgrades Just wondering the status of the upgrades / improvements to the RMS system we asked for at the group meeting a couple of months ago with the system programmers in the MAPP room. Are any of the suggestions going to implemented and any time frame for the upgrade to take place? Lt CW Williams Robbery Task Force Unit

28 Meredith J. Stack RE: RMS Slow Response Thursday, March 22, :29:46 PM Thanks Lauren I appreciate your help, I forwarded it to the whole SAFFE department. Meredith Stack Client Services Technician San Antonio Police Department meredith.stack@sanantonio.gov Beware the barrenness of a busy life. -Socrates From: Sent: Thursday, March 22, :53 AM Meredith J. Stack Cc: Frank Freeman RE: RMS Slow Response Hi Meredith, I ve attached a couple of how-to documents published by the AFR/RMS detectives. This material is also covered by training sessions offered by the detective team. Every Tuesday at the Academy they offer training, but have also accommodated other days as well. Their availability and contact information has been published in the bulletin and in s to all the units all they need to do is reach out to them and they would be happy to show them how to perform some effective searches. The same holds true for the techs. I ve copied Frank Freeman so that he can see the interest. Best regards, PH: BB: From: Meredith J. Stack Sent: Thursday, March 22, :45 RE: RMS Slow Response Hey Lauren I have a question about RMS in general. The SAFFE office here at Central have a lot of complaints about RMS, I am not very familiar with RMS or how it s used so they gave me a quick run down of what its used for. Anyway most of the guys in SAFFE are not computer savvy as they are mostly close to retirement and are used to the old mainframe way of pulling information. Is there a simplified training doc on how to search in RMS that I can forward to them. I believe the reason they are having so many problems is because they really don t know how to use it. Ex. I had one officer type in a person s name and DOB and nothing came up but another officer typed the same name without the DOB and the name appeared 3 times two of the entries didn t have all the data and one of them did. That confused them as they do not realize when searching they have to use different parameters to find what they are looking for. So basically I need a very simple training doc that I can give to them I am hoping there is

29 something out there. Please! Meredith Stack Client Services Technician San Antonio Police Department Beware the barrenness of a busy life. -Socrates From: Sent: Wednesday, March 21, :44 AM ; Thomas Jenkins; Marcella Woods; Stephen Gaffigan; Ted Manganello; Delilah Bradley; Jason Gentry; Frank Freeman; Gilbert Barrera; James Glass; James Sides; Sarah Hoyos; Donald Clements; Donald Spencer; Erik Doyle; Leslie Anthony; Michael Stark; Robert Blanton; Shannon Stewart; Wallace McCampbell; Beverly Daye-Hixon; Carol Hinojosa; Greg Ovalle; Heriberto Tovar; Jorge Contreras-Perez; Joseph Colitti; Juan Gonzales Jr. (SAPD); Lorena Maldonado; Manuel Perez (INFO SYS/SAPD); Meredith J. Stack; Pearl Valadez; Samuel Chavez; Aric C. Jimenez; Daniel Gonzalez (INTEL); Gerald Hamper; John D Riojas; Mary Morales; Mary Moralez-Silva; Rick Horn; Sean P. Cummings RE: RMS Slow Response RMS appears to be back to normal. Please let me know if you see otherwise. Best regards, PH: BB: From: Sent: Wednesday, March 21, :33 Thomas Jenkins; Marcella Woods; Stephen Gaffigan; Ted Manganello; Delilah Bradley; Jason Gentry; Frank Freeman; Gilbert Barrera; James Glass; James Sides; Sarah Hoyos; Donald Clements; Donald Spencer; Erik Doyle; Leslie Anthony; Michael Stark; Robert Blanton; Shannon Stewart; Wallace McCampbell; Beverly Daye-Hixon; Carol Hinojosa; Greg Ovalle; Heriberto Tovar; Jorge Contreras-Perez; Joseph Colitti; Juan Gonzales Jr. (SAPD); Lorena Maldonado; Manuel Perez (INFO SYS/SAPD); Meredith J. Stack; Pearl Valadez; Samuel Chavez; Aric C. Jimenez; Daniel Gonzalez (INTEL); Gerald Hamper; John D Riojas; Mary Morales; Mary Moralez-Silva; Rick Horn; Sean P. Cummings RMS Slow Response Please be aware: RMS is experiencing an extremely slow response time that appears to not be responding after several minutes of executing a query. The ITSD Database team is looking into the problem and I am getting the vendor involved. There is not an ETA at this time for recovery. A problem ticket has already been opened (INC ). Please pass this one to anyone who may benefit from this information. I will keep you posted. Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

30 Cc: Attachments: Meredith J. Stack Frank Freeman RE: RMS Slow Response Thursday, March 22, :52:57 AM HOW TO SEARCH FOR CASES SPECIFIC TO YOUR DETAIL FOR FOLLOW UP.doc RMS searching techniques.doc Hi Meredith, I ve attached a couple of how-to documents published by the AFR/RMS detectives. This material is also covered by training sessions offered by the detective team. Every Tuesday at the Academy they offer training, but have also accommodated other days as well. Their availability and contact information has been published in the bulletin and in s to all the units all they need to do is reach out to them and they would be happy to show them how to perform some effective searches. The same holds true for the techs. I ve copied Frank Freeman so that he can see the interest. Best regards, PH: BB: From: Meredith J. Stack Sent: Thursday, March 22, :45 RE: RMS Slow Response Hey Lauren I have a question about RMS in general. The SAFFE office here at Central have a lot of complaints about RMS, I am not very familiar with RMS or how it s used so they gave me a quick run down of what its used for. Anyway most of the guys in SAFFE are not computer savvy as they are mostly close to retirement and are used to the old mainframe way of pulling information. Is there a simplified training doc on how to search in RMS that I can forward to them. I believe the reason they are having so many problems is because they really don t know how to use it. Ex. I had one officer type in a person s name and DOB and nothing came up but another officer typed the same name without the DOB and the name appeared 3 times two of the entries didn t have all the data and one of them did. That confused them as they do not realize when searching they have to use different parameters to find what they are looking for. So basically I need a very simple training doc that I can give to them I am hoping there is something out there. Please! Meredith Stack Client Services Technician San Antonio Police Department meredith.stack@sanantonio.gov Beware the barrenness of a busy life. -Socrates From: Sent: Wednesday, March 21, :44 AM ; Thomas Jenkins; Marcella Woods; Stephen Gaffigan; Ted Manganello; Delilah

31 Bradley; Jason Gentry; Frank Freeman; Gilbert Barrera; James Glass; James Sides; Sarah Hoyos; Donald Clements; Donald Spencer; Erik Doyle; Leslie Anthony; Michael Stark; Robert Blanton; Shannon Stewart; Wallace McCampbell; Beverly Daye-Hixon; Carol Hinojosa; Greg Ovalle; Heriberto Tovar; Jorge Contreras-Perez; Joseph Colitti; Juan Gonzales Jr. (SAPD); Lorena Maldonado; Manuel Perez (INFO SYS/SAPD); Meredith J. Stack; Pearl Valadez; Samuel Chavez; Aric C. Jimenez; Daniel Gonzalez (INTEL); Gerald Hamper; John D Riojas; Mary Morales; Mary Moralez-Silva; Rick Horn; Sean P. Cummings RE: RMS Slow Response RMS appears to be back to normal. Please let me know if you see otherwise. Best regards, PH: BB: From: Sent: Wednesday, March 21, :33 Thomas Jenkins; Marcella Woods; Stephen Gaffigan; Ted Manganello; Delilah Bradley; Jason Gentry; Frank Freeman; Gilbert Barrera; James Glass; James Sides; Sarah Hoyos; Donald Clements; Donald Spencer; Erik Doyle; Leslie Anthony; Michael Stark; Robert Blanton; Shannon Stewart; Wallace McCampbell; Beverly Daye-Hixon; Carol Hinojosa; Greg Ovalle; Heriberto Tovar; Jorge Contreras-Perez; Joseph Colitti; Juan Gonzales Jr. (SAPD); Lorena Maldonado; Manuel Perez (INFO SYS/SAPD); Meredith J. Stack; Pearl Valadez; Samuel Chavez; Aric C. Jimenez; Daniel Gonzalez (INTEL); Gerald Hamper; John D Riojas; Mary Morales; Mary Moralez-Silva; Rick Horn; Sean P. Cummings RMS Slow Response Please be aware: RMS is experiencing an extremely slow response time that appears to not be responding after several minutes of executing a query. The ITSD Database team is looking into the problem and I am getting the vendor involved. There is not an ETA at this time for recovery. A problem ticket has already been opened (INC ). Please pass this one to anyone who may benefit from this information. I will keep you posted. Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

32 Meredith J. Stack RE: RMS Slow Response Thursday, March 22, :44:59 AM Hey Lauren I have a question about RMS in general. The SAFFE office here at Central have a lot of complaints about RMS, I am not very familiar with RMS or how it s used so they gave me a quick run down of what its used for. Anyway most of the guys in SAFFE are not computer savvy as they are mostly close to retirement and are used to the old mainframe way of pulling information. Is there a simplified training doc on how to search in RMS that I can forward to them. I believe the reason they are having so many problems is because they really don t know how to use it. Ex. I had one officer type in a person s name and DOB and nothing came up but another officer typed the same name without the DOB and the name appeared 3 times two of the entries didn t have all the data and one of them did. That confused them as they do not realize when searching they have to use different parameters to find what they are looking for. So basically I need a very simple training doc that I can give to them I am hoping there is something out there. Please! Meredith Stack Client Services Technician San Antonio Police Department meredith.stack@sanantonio.gov Beware the barrenness of a busy life. -Socrates From: Sent: Wednesday, March 21, :44 AM ; Thomas Jenkins; Marcella Woods; Stephen Gaffigan; Ted Manganello; Delilah Bradley; Jason Gentry; Frank Freeman; Gilbert Barrera; James Glass; James Sides; Sarah Hoyos; Donald Clements; Donald Spencer; Erik Doyle; Leslie Anthony; Michael Stark; Robert Blanton; Shannon Stewart; Wallace McCampbell; Beverly Daye-Hixon; Carol Hinojosa; Greg Ovalle; Heriberto Tovar; Jorge Contreras-Perez; Joseph Colitti; Juan Gonzales Jr. (SAPD); Lorena Maldonado; Manuel Perez (INFO SYS/SAPD); Meredith J. Stack; Pearl Valadez; Samuel Chavez; Aric C. Jimenez; Daniel Gonzalez (INTEL); Gerald Hamper; John D Riojas; Mary Morales; Mary Moralez-Silva; Rick Horn; Sean P. Cummings RE: RMS Slow Response RMS appears to be back to normal. Please let me know if you see otherwise. Best regards, PH: BB: From: Sent: Wednesday, March 21, :33 Thomas Jenkins; Marcella Woods; Stephen Gaffigan; Ted Manganello; Delilah Bradley; Jason Gentry; Frank Freeman; Gilbert Barrera; James Glass; James Sides; Sarah Hoyos; Donald Clements; Donald Spencer; Erik Doyle; Leslie Anthony; Michael Stark; Robert Blanton; Shannon Stewart; Wallace McCampbell; Beverly Daye-Hixon; Carol Hinojosa; Greg Ovalle; Heriberto Tovar; Jorge Contreras-Perez;

33 Joseph Colitti; Juan Gonzales Jr. (SAPD); Lorena Maldonado; Manuel Perez (INFO SYS/SAPD); Meredith J. Stack; Pearl Valadez; Samuel Chavez; Aric C. Jimenez; Daniel Gonzalez (INTEL); Gerald Hamper; John D Riojas; Mary Morales; Mary Moralez-Silva; Rick Horn; Sean P. Cummings RMS Slow Response Please be aware: RMS is experiencing an extremely slow response time that appears to not be responding after several minutes of executing a query. The ITSD Database team is looking into the problem and I am getting the vendor involved. There is not an ETA at this time for recovery. A problem ticket has already been opened (INC ). Please pass this one to anyone who may benefit from this information. I will keep you posted. Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

34 Carol Hinojosa RE: RMS Problem Friday, December 16, :29:58 PM Lauren, They will need to call the help desk first and create an Incident so that it can be passed to Maja Gerdin. Thank You, Carol From: Sent: Wednesday, December 14, :06 AM Carol Hinojosa Cc: Wallace McCampbell; Leslie Anthony FW: RMS Problem Hi Carol, Can you provide the name of the ITSD person who has fixed Citrix problems for the DA s in the past? This is another one of those Adobe issues Does this person need to call the Help Desk to get corrected? Whom or what group should they reference to get the ticket to the right lady? Best regards, PH: BB: From: Wallace McCampbell Sent: Thursday, December 08, :55 PM Leslie Anthony; FW: RMS Problem This person is a DA Investigator. He has had no problems before and is now getting this error. Another investigator signed on to his computer with a different sign on and was able to view and print. Any suggestions? From: Gibson, Mark T. [mailto:markgibson@bexar.org] Sent: Thursday, December 08, :52 PM Wallace McCampbell FW: RMS Problem -----Original Message----- From: Gibson, Mark T. Sent: Thursday, December 08, :50 PM 'Wallace' RMS Problem

35

36 Charlie Delgado (SAPD) John D Riojas; Samuel Esparza Cc: ; Leslie Anthony RE: RMS- Incident #99106 Thursday, February 16, :46:58 AM John, Frank Freeman took care of it this morning. Thanks, Charlie Delgado, Sergeant San Antonio Police Department Homicide Unit / Traffic Investigation Detail Office: (210) "Stay Right at Night" From: John D Riojas Sent: Thursday, February 16, :27 AM Samuel Esparza Cc: Charlie Delgado (SAPD); ; Leslie Anthony Re: RMS- Incident #99106 Will forward to our Denali RMS folks to adjust your permissions. Sent from my ipad On Feb 15, 2012, at 9:19 PM, "Samuel Esparza" <Samuel.Esparza@sanantonio.gov> wrote: Hi John, I have recently been assigned to TID and I do not have the capability to assign my detectives cases in the RMS case management. When I got to the case management area or module it does not highlight the "create case" box that would allow me to assign cases. I wonder if being transferred to Patrol removed that capability? Anyhow, could I please be given access to the RMS case management again? Thank you for your assistance.

37 John D Riojas Samuel Esparza Cc: Charlie Delgado (SAPD); ; Leslie Anthony Re: RMS- Incident #99106 Thursday, February 16, :26:40 AM Will forward to our Denali RMS folks to adjust your permissions. Sent from my ipad On Feb 15, 2012, at 9:19 PM, "Samuel Esparza" <Samuel.Esparza@sanantonio.gov> wrote: Hi John, I have recently been assigned to TID and I do not have the capability to assign my detectives cases in the RMS case management. When I got to the case management area or module it does not highlight the "create case" box that would allow me to assign cases. I wonder if being transferred to Patrol removed that capability? Anyhow, could I please be given access to the RMS case management again? Thank you for your assistance.

38 Neal Emily A ; McDonald Dav d B; D-US-SG&I Denali Solution Support; Loudermilk Gary W; Algatt James P (Jamie); Drewes Michael C (Mike); Pal ack Scott W Cc: Leslie Anthony; Sarah Hoyos; PD RMS S ort; Donald Clements; Donald S encer; Eri Doy e; Fran Freeman; James S des; Michael Star ; Ro ert Blanton; Shannon Ste art; Wallace McCam ell RE: RMS field interview address search error [inpursuit Support #16881] Wednesday January :50:42 PM Lauren, Support will be tracking this as # We are able to replicate this issue as well, and it looks like you are doing everything correctly in your testing. We do not believe that this would not be related to any of our other previous address search issues. Thank you for providing the error message; we are investigating the Oracle error and I will let you know once we are able to isolate the error to data or search functionality. Thank you, Emily Neal Support Engineer inpursuit Support Security, Government & Infrastructure (SG&I) Division Intergraph Corporation Wincopin Circle, Suite 300, Columbia MD P P Customer Support emily.neal@intergraph.com, inpursuit.support@intergraph.com From: [mailto:lauren.petty@sanantonio.gov] Sent: Tuesday, January 03, :38 PM McDonald, David B; D-US-SG&I Denali Solution Support; Loudermilk, Gary W; Algatt, James P (Jamie); Drewes, Michael C (Mike); Pallack, Scott W Cc: Leslie Anthony; Sarah Hoyos; PD RMS Support; Donald Clements; Donald Spencer; Erik Doyle; Frank Freeman; James Sides; Michael Stark; Robert Blanton; Shannon Stewart; Wallace McCampbell FW: RMS field interview address search error Good afternoon, Please open a problem ticket on the following issue In the Field Interview module, an error message appears for address searches (see below). We have attempted to search for field interviews by address in the following ways but with the same result Street Address = 214 W. NUEVA (with Standard Address box checked and unchecked) Street Address = 214 W NUEVA (with Standard Address box checked and unchecked) Street Address = 214%NUEVA (with Standard Address box checked and unchecked) Street Address = NUEVA and Block Range = (with Standard Address box checked and unchecked) Best regards, PH BB From: James Sides Sent: Tuesday, January 03, :10 PM Cc: Leslie Anthony; Robert Blanton; Donald Clements; Donald Spencer; Erik Doyle; Frank Freeman; Michael Stark; Shannon Stewart; Wallace McCampbell field interview search I was searching for a field interview that I completed, when I used the address search, since we cant search by CFS number which also needs to be changed, I received this error. Was this already reported? I tried the address multiple ways. Jimmy Lt. Jimmy Sides #4066 Office of the Chief-External Operations San Antonio Police Department 214 W Nueva San Antonio, Tx PH FAX james.sides@sanantonio.gov SAPD's Guiding Principles: Integrity Respect Compassion Fairness

39 Neal Emily A ; McDonald Dav d B; D-US-SG&I Denali Solution Support; Loudermilk Gary W; Algatt James P (Jamie); Drewes Michael C (Mike); Pal ack Scott W Cc: Leslie Anthony; Sarah Hoyos; PD RMS S ort; Donald Clements; Donald S encer; Eri Doy e; Fran Freeman; James S des; Michael Star ; Ro ert Blanton; Shannon Ste art; Wallace McCam ell RE: RMS field interview address search error [inpursuit Support #16881] Tuesday January :48:42 PM Attachments: image003.png Lauren, Regarding the following error received in the Field Interview search This has been corrected in all of your environments, and the search now returns as designed. We found there to be an error in the FIELDCONTACTSRCH delta. This has been corrected, and you should no longer encounter any difficulties with this search. No action is required from the end-user, the search will just run as expected the next time a Field Interview address search is performed. Please let me know if you have any questions. Thank you, Emily Neal Support Engineer inpursuit Support Security, Government & Infrastructure (SG&I) Division Intergraph Corporation Wincopin Circle, Suite 300, Columbia MD P P Customer Support emily.neal@intergraph.com, inpursuit.support@intergraph.com From: Neal, Emily A Sent: Wednesday, January 04, :50 PM ; McDonald, David B; D-US-SG&I Denali Solution Support; Loudermilk, Gary W; Algatt, James P (Jamie); Drewes, Michael C (Mike); Pallack, Scott W Cc: Leslie Anthony; Sarah Hoyos; PD RMS Support; Donald Clements; Donald Spencer; Erik Doyle; Frank Freeman; James Sides; Michael Stark; Robert Blanton; Shannon Stewart; Wallace McCampbell RE: RMS field interview address search error [inpursuit Support #16881] Lauren, Support will be tracking this as # We are able to replicate this issue as well, and it looks like you are doing everything correctly in your testing. We do not believe that this would not be related to any of our other previous address search issues. Thank you for providing the error message; we are investigating the Oracle error and I will let you know once we are able to isolate the error to data or search functionality. Thank you, Emily Neal Support Engineer inpursuit Support Security, Government & Infrastructure (SG&I) Division Intergraph Corporation Wincopin Circle, Suite 300, Columbia MD P P Customer Support emily.neal@intergraph.com, inpursuit.support@intergraph.com From: [mailto:lauren.petty@sanantonio.gov] Sent: Tuesday, January 03, :38 PM McDonald, David B; D-US-SG&I Denali Solution Support; Loudermilk, Gary W; Algatt, James P (Jamie); Drewes, Michael C (Mike); Pallack, Scott W Cc: Leslie Anthony; Sarah Hoyos; PD RMS Support; Donald Clements; Donald Spencer; Erik Doyle; Frank Freeman; James Sides; Michael Stark; Robert Blanton; Shannon Stewart; Wallace McCampbell FW: RMS field interview address search error Good afternoon, Please open a problem ticket on the following issue In the Field Interview module, an error message appears for address searches (see below). We have attempted to search for field interviews by address in the following ways but with the same result Street Address = 214 W. NUEVA (with Standard Address box checked and unchecked) Street Address = 214 W NUEVA (with Standard Address box checked and unchecked) Street Address = 214%NUEVA (with Standard Address box checked and unchecked) Street Address = NUEVA and Block Range = (with Standard Address box checked and unchecked) Best regards, PH BB From: James Sides Sent: Tuesday, January 03, :10 PM Cc: Leslie Anthony; Robert Blanton; Donald Clements; Donald Spencer; Erik Doyle; Frank Freeman; Michael Stark; Shannon Stewart; Wallace McCampbell field interview search I was searching for a field interview that I completed, when I used the address search, since we cant search by CFS number which also needs to be changed, I received this error. Was this already reported? I tried the address multiple ways.

40 Jimmy Lt. Jimmy Sides #4066 Office of the Chief-External Operations San Antonio Police Department 214 W Nueva San Antonio, Tx PH FAX james.sides@sanantonio.gov SAPD's Guiding Principles: Integrity Respect Compassion Fairness

41 Cc: Leslie Anthony Frank Freeman PD RMS Support RE: RMS Error Message Friday, December 09, :46:10 PM It was from Det. Jeffery Smith- Robbery. I had never seen it happen just constantly though. Leslie Anthony Systems Administration Analyst San Antonio Police Department (210) From: PD RMS Support Sent: Friday, December 09, :18 Leslie Anthony; PD RMS Support RE: RMS Error Message This is a security violation...who sent that Detective Frank Freeman #2341 RMS / AFR Project Team San Antonio Police Department Office: (210) / Fax (210) ffreeman@sanantonio.gov From: Leslie Anthony Sent: Friday, December 09, :54 AM PD RMS Support FW: RMS Error Message Leslie Anthony Systems Administration Analyst San Antonio Police Department (210) From: anthonyleslie02@pm.sprint.com [mailto:anthonyleslie02@pm.sprint.com] Sent: Friday, December 09, :23 Leslie Anthony Fwd: New Message

42 You have a Picture Mail from Message: View Entire Message Send and receive Pictures and Videos through Picture Mail SM. For more information go to Please be aware your friends can forward your picture, video, and album share invitations to others or post the unique Web link to your share invitation on any number of sources (e.g. blogs), through which others could also gain access to your online photos. If you have private or sensitive photos you are sharing, please share them only with those you trust Sprint. All rights reserved.

43 Cc: Frank Freeman PD RMS Support Leslie Anthony; Jeffery Smith RE: RMS Error Message Friday, December 09, :40:56 PM This is a security breach. Don't know how but he was deleted from RMS we found. It was Jeff Smith so we fixed it for him Detective Frank Freeman #2341 RMS / AFR Project Team San Antonio Police Department Office: (210) / Fax (210) ffreeman@sanantonio.gov From: PD RMS Support Sent: Friday, December 09, :12 PM Frank Freeman FW: RMS Error Message I don t know if you got to see this error, or if you can see it at all. DO they know what it means? The detective that reported it said it just popped up aver 5 or so seconds and he couldn t do anything but ctrlalt-del to shut down. I haven t heard back from him as far as getting the error still. But it is a Remedy ticket. Will you let me know if you get to ask one of the guys? Leslie Anthony Systems Administration Analyst San Antonio Police Department (210) From: Leslie Anthony Sent: Friday, December 09, :54 PD RMS Support FW: RMS Error Message Leslie Anthony Systems Administration Analyst San Antonio Police Department (210) From: ] Sent: Friday, December 09, :23 Leslie Anthony Fwd: New Message

44 You have a Picture Mail from Message: View Entire Message Send and receive Pictures and Videos through Picture Mail SM. For more information go to Please be aware your friends can forward your picture, video, and album share invitations to others or post the unique Web link to your share invitation on any number of sources (e.g. blogs), through which others could also gain access to your online photos. If you have private or sensitive photos you are sharing, please share them only with those you trust Sprint. All rights reserved.

45 Cc: PD RMS Support ; (david.mcdonald@intergraph.com); Denali Solutions Support (inpursuit.support@intergraph.com); Gary Loudermilk (gary.loudermilk@intergraph.com); jamie.algatt@intergraph.com; Mike Drewes (mike.drewes@intergraph.com); scott.pallack@intergraph.com Leslie Anthony; PD RMS Support; Erik Estrada; Thomas Jenkins; Sarah Hoyos; Donald Clements; Donald Spencer; Erik Doyle; Frank Freeman; James Sides; Michael Stark; Robert Blanton; Shannon Stewart; Wallace McCampbell RE: ReportsNotInRMS_2012Jan06.xls Monday, January 09, :21:51 PM Good afternoon, Can you please provide a problem ticket number for our records. Has Denali had an opportunity to look at this list to restart, and/or determine cause why these reports did not flow into RMS? Best regards, PH: BB: From: Sent: Friday, January 06, :27 PM (david.mcdonald@intergraph.com); Denali Solutions Support (inpursuit.support@intergraph.com); Gary Loudermilk (gary.loudermilk@intergraph.com); jamie.algatt@intergraph.com; Mike Drewes (mike.drewes@intergraph.com); scott.pallack@intergraph.com Cc: Leslie Anthony; PD RMS Support; Erik Estrada; Thomas Jenkins; Sarah Hoyos; Donald Clements; Donald Spencer; Erik Doyle; Frank Freeman; James Sides; Michael Stark; Robert Blanton; Shannon Stewart; Wallace McCampbell ReportsNotInRMS_2012Jan06.xls Good afternoon, Please open a ticket for the following: There are 103 reports that have been approved in workflow but did not pass through the interface into RMS. These reports date back to November through December Please restart these reports to ensure they reach RMS. Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

46 Neal, Emily A PD RMS Support; ; McDonald, David B; D-US-SG&I Denali Solution Support; Loudermilk, Gary W; Algatt, James P (Jamie); Drewes, Michael C (Mike); Pallack, Scott W Cc: Leslie Anthony; Erik Estrada; Thomas Jenkins; Sarah Hoyos; Donald Clements; Donald Spencer; Erik Doyle; Frank Freeman; James Sides; Michael Stark; Robert Blanton; Shannon Stewart; Wallace McCampbell RE: ReportsNotInRMS_2012Jan06.xls [inpursuit Support #16914] Wednesday, January 11, :15:28 PM Attachments: ReportsNotInRMS 2012Jan06.xls Hi Lauren, As promised, we have completed regenerating the PDFs for the 103 affected reports that did not import properly. We ve verified a good deal so far, but let me know once you have a chance to take a peak. We believe that these reports failed on their initial import as the RMS_DOCIMG table ran out of tablespace. Similar to what we saw in #16796 on 12/12/11. For example, we see that on 12/22 at 11:14pm, a new data file was added to this table. This timestamp coincides with our last affected report. I know Greg Minor has been on top of this before and working with alerts; could you keep him in the loop so he knows that this is continuing? Let me know if you have any questions, Emily Neal Support Engineer inpursuit Support Security, Government & Infrastructure (SG&I) Division Intergraph Corporation Wincopin Circle, Suite 300, Columbia MD P P Customer Support emily.neal@intergraph.com, inpursuit.support@intergraph.com From: Neal, Emily A Sent: Monday, January 09, :00 PM PD RMS Support; ; McDonald, David B; D-US-SG&I Denali Solution Support; Loudermilk, Gary W; Algatt, James P (Jamie); Drewes, Michael C (Mike); Pallack, Scott W Cc: Leslie Anthony; Erik Estrada; Thomas Jenkins; Sarah Hoyos; Donald Clements; Donald Spencer; Erik Doyle; Frank Freeman; James Sides; Michael Stark; Robert Blanton; Shannon Stewart; Wallace McCampbell RE: ReportsNotInRMS_2012Jan06.xls [inpursuit Support #16914] Lauren, Support will be tracking this issue as # Gary and I just reviewed this, and we found that these records largely imported on 12/22/2011. We believe this might be related to another tablespace issue, but we have not confirmed that. The date range leads us to believe that during this time period, there was an issue. The items did run through the import, the issue is that the PDF failed to generate, or attach to the record. We generated the PDF for two cases: o SAPD o SAPD Both were successful, and we see no issue in generating the PDF for the remaining items. Thank

47 you for including your query in the spreadsheet, it allowed us to isolate that you were looking to records3.linkdocument for the list. I will let you know once we have completed the import, and if we are able to identify if there was an issue with the database at the time of import. Emily Neal Support Engineer inpursuit Support Security, Government & Infrastructure (SG&I) Division Intergraph Corporation Wincopin Circle, Suite 300, Columbia MD P P Customer Support emily.neal@intergraph.com, inpursuit.support@intergraph.com From: PD RMS Support [mailto:pdrmssupport@sanantonio.gov] Sent: Monday, January 09, :22 PM ; McDonald, David B; D-US-SG&I Denali Solution Support; Loudermilk, Gary W; Algatt, James P (Jamie); Drewes, Michael C (Mike); Pallack, Scott W Cc: Leslie Anthony; PD RMS Support; Erik Estrada; Thomas Jenkins; Sarah Hoyos; Donald Clements; Donald Spencer; Erik Doyle; Frank Freeman; James Sides; Michael Stark; Robert Blanton; Shannon Stewart; Wallace McCampbell RE: ReportsNotInRMS_2012Jan06.xls Good afternoon, Can you please provide a problem ticket number for our records. Has Denali had an opportunity to look at this list to restart, and/or determine cause why these reports did not flow into RMS? Best regards, PH: BB: From: Sent: Friday, January 06, :27 PM (david.mcdonald@intergraph.com); Denali Solutions Support (inpursuit.support@intergraph.com); Gary Loudermilk (gary.loudermilk@intergraph.com); jamie.algatt@intergraph.com; Mike Drewes (mike.drewes@intergraph.com); scott.pallack@intergraph.com Cc: Leslie Anthony; PD RMS Support; Erik Estrada; Thomas Jenkins; Sarah Hoyos; Donald Clements; Donald Spencer; Erik Doyle; Frank Freeman; James Sides; Michael Stark; Robert Blanton; Shannon Stewart; Wallace McCampbell ReportsNotInRMS_2012Jan06.xls Good afternoon, Please open a ticket for the following: There are 103 reports that have been approved in workflow but did not pass through the interface into RMS. These reports date back to November through December Please restart these reports to ensure they reach RMS. Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX 78207

48 PH: BB:

49 Neal, Emily A PD RMS Support; ; McDonald, David B; D-US-SG&I Denali Solution Support; Loudermilk, Gary W; Algatt, James P (Jamie); Drewes, Michael C (Mike); Pallack, Scott W Cc: Leslie Anthony; Erik Estrada; Thomas Jenkins; Sarah Hoyos; Donald Clements; Donald Spencer; Erik Doyle; Frank Freeman; James Sides; Michael Stark; Robert Blanton; Shannon Stewart; Wallace McCampbell RE: ReportsNotInRMS_2012Jan06.xls [inpursuit Support #16914] Monday, January 09, :03:08 PM Attachments: ReportsNotInRMS 2012Jan06.xls Lauren, Support will be tracking this issue as # Gary and I just reviewed this, and we found that these records largely imported on 12/22/2011. We believe this might be related to another tablespace issue, but we have not confirmed that. The date range leads us to believe that during this time period, there was an issue. The items did run through the import, the issue is that the PDF failed to generate, or attach to the record. We generated the PDF for two cases: o SAPD o SAPD Both were successful, and we see no issue in generating the PDF for the remaining items. Thank you for including your query in the spreadsheet, it allowed us to isolate that you were looking to records3.linkdocument for the list. I will let you know once we have completed the import, and if we are able to identify if there was an issue with the database at the time of import. Emily Neal Support Engineer inpursuit Support Security, Government & Infrastructure (SG&I) Division Intergraph Corporation Wincopin Circle, Suite 300, Columbia MD P P Customer Support emily.neal@intergraph.com, inpursuit.support@intergraph.com From: PD RMS Support [mailto:pdrmssupport@sanantonio.gov] Sent: Monday, January 09, :22 PM ; McDonald, David B; D-US-SG&I Denali Solution Support; Loudermilk, Gary W; Algatt, James P (Jamie); Drewes, Michael C (Mike); Pallack, Scott W Cc: Leslie Anthony; PD RMS Support; Erik Estrada; Thomas Jenkins; Sarah Hoyos; Donald Clements; Donald Spencer; Erik Doyle; Frank Freeman; James Sides; Michael Stark; Robert Blanton; Shannon Stewart; Wallace McCampbell RE: ReportsNotInRMS_2012Jan06.xls Good afternoon, Can you please provide a problem ticket number for our records. Has Denali had an opportunity to look at this list to restart, and/or determine cause why these reports did not flow into RMS? Best regards, PH: BB: From:

50 Sent: Friday, January 06, :27 PM Denali Solutions Support Gary Loudermilk Mike Drewes Cc: Leslie Anthony; PD RMS Support; Erik Estrada; Thomas Jenkins; Sarah Hoyos; Donald Clements; Donald Spencer; Erik Doyle; Frank Freeman; James Sides; Michael Stark; Robert Blanton; Shannon Stewart; Wallace McCampbell ReportsNotInRMS_2012Jan06.xls Good afternoon, Please open a ticket for the following: There are 103 reports that have been approved in workflow but did not pass through the interface into RMS. These reports date back to November through December Please restart these reports to ensure they reach RMS. Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

51 Cc: Orlando Navarro PD AFR Support; PD RMS Support RE: Reports without Badge Numbers Friday, January 20, :53:15 PM Thank you Lauren, here are the report inident numbers sapd , sapd , sapd , sapd , and sapd Reports will not allow Officer A. Garza #0607 to submit with his badge number. Officer Garza also advised me offense case # and cfs # are the same on each report. From: Sent: Friday, January 20, :04 PM Orlando Navarro Cc: PD AFR Support; PD RMS Support Reports without Badge Numbers Sgt. Navarro, Here is my to communicate those reports with missing badge numbers. You can also either of the two group mailboxes to report issues/questions related to AFR or RMS (cc line). Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

52 Scott Valadez PD RMS Support RE: need a logon for RMS Tuesday, February 21, :13:16 PM In the ROP unit, John's case management system is still utilized, and cases are being assigned in that system by our dispatchers. Actual case management is not conducted in those systems, but daily reports are still entered. If you check the S.A.M. Resources page, you will notice under "SAPD Entry Systems", there is a tab for "Case Management System" and "Classic System". Each of those systems require separate sign-on passwords. John helped me this morning with the "Case Management System" sign-on, but I also need a sign-on for the "Classic System". John suggested I check with you to obtain a "Classic System". I understand there is a much newer case management system which is utilized by the follow-up units. In addition to that system, especially in the ROP unit, I need access to the two previous systems. I tried reaching you at the extension listed in your signature, but was told you are assigned to the AFR team. Is there an extension I can reach you at? Thanks!! Det. Scott J. Valadez # 2121 Repeat Offenders Program / Executive Protection Detail From: PD RMS Support Sent: Tuesday, February 21, :34 AM Scott Valadez RE: need a logon for RMS Not sure what Classic Case Management is but if your talking about John's old case management it is no longer active to assign any cases in. Detective Frank Freeman #2341 RMS / AFR Project Team San Antonio Police Department Office: (210) / Fax (210) ffreeman@sanantonio.gov From: Scott Valadez Sent: Tuesday, February 21, :47 AM PD RMS Support need a logon for RMS Hello, I have transfered into the ROP unit this week and need a login for the classic case management system. I was directed to you guys and request it. My pin is: My SAP is: I would appreciate any assistance you could provide. Thank you for your time, Scott J. Valadez # 2121 ROP A / Executive Protection Detail

53

54

55 Anthony Maziek RE: INC RMS - Oracle Error Message at Log In Thursday, December 22, :43:39 AM mac device id From: Sent: Thursday, December 22, :46 AM Anthony Maziek Cc: PD RMS Support INC RMS - Oracle Error Message at Log In Sir, I left you a voice mail in regards to the above Remedy ticket you opened. Unfortunately the Help Desk did not provide much information for me to work this ticket. Can you provide me with your device ID so I can remote to your computer and correct this problem? Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

56 Anthony Maziek RE: INC RMS - Oracle Error Message at Log In Thursday, December 22, :47:29 AM From: Sent: Thursday, December 22, :47 AM Anthony Maziek RE: INC RMS - Oracle Error Message at Log In I am logging into your device now. If you get knocked off that is me. Best regards, PH: BB: From: Anthony Maziek Sent: Thursday, December 22, :44 AM RE: INC RMS - Oracle Error Message at Log In mac device id From: Sent: Thursday, December 22, :46 AM Anthony Maziek Cc: PD RMS Support INC RMS - Oracle Error Message at Log In Sir, I left you a voice mail in regards to the above Remedy ticket you opened. Unfortunately the Help Desk did not provide much information for me to work this ticket. Can you provide me with your device ID so I can remote to your computer and correct this problem? Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

57 PD RMS Support Ted Prosser; PD RMS Support RE: HELP Tuesday December :00:42 AM Ted, If you send me your computer ID, I can try to remote into it to get rid of this pop up message. I m not familiar with the reports choice you mentioned. Or maybe I m not understanding correctly. Which module are you talking about? DO you have a screen shot of that? I can take a look when I log in your computer. Please send the ID and more info about the reports choice. Thanks! Leslie Anthony Systems Administration Analyst San Antonio Police Department (210) From: Ted Prosser Sent: Monday, December 12, :59 PD RMS Support HELP THIS POP UP SHOWS EACH TIME I SIGN ONTO RMS. AND ONCE IN THE SYSTEM I AM UNABLE TO BRING UP ANY OF THE DROP DOWN CHOICES UNDER THE REPORTS CHOICE AT ALL. WHAT DO I NEED TO DO TO GET THE REPORTS CHOICE TO WORK FOR ME? Sgt. T. Prosser #3055 SAPD Prue

58 Cc: Ted Prosser PD RMS Support Lesl e Anthony RE: HELP Tuesday December :15:41 PM COMPUTER ID IS AND WHEN I SELECT REPORTS I AM UNABLE TO BRING UP ANY OF THE CHOICES UNDER REPORTS (ARREST, BOOKING ETC.) From: PD RMS Support Sent: Tuesday, December 13, :01 AM Ted Prosser; PD RMS Support RE: HELP Ted, If you send me your computer ID, I can try to remote into it to get rid of this pop up message. I m not familiar with the reports choice you mentioned. Or maybe I m not understanding correctly. Which module are you talking about? DO you have a screen shot of that? I can take a look when I log in your computer. Please send the ID and more info about the reports choice. Thanks! Leslie Anthony Systems Administration Analyst San Antonio Police Department (210) From: Ted Prosser Sent: Monday, December 12, :59 PD RMS Support HELP THIS POP UP SHOWS EACH TIME I SIGN ONTO RMS. AND ONCE IN THE SYSTEM I AM UNABLE TO BRING UP ANY OF THE DROP DOWN CHOICES UNDER THE REPORTS CHOICE AT ALL. WHAT DO I NEED TO DO TO GET THE REPORTS CHOICE TO WORK FOR ME?

59 Sgt. T. Prosser #3055 SAPD Prue

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62 Jesus Reyes PD RMS Support RE: duplicate report Friday, March 16, :21:23 PM Thank You, Sir! From: PD RMS Support Sent: Friday, March 16, :44 AM Jesus Reyes; PD RMS Support RE: duplicate report Jesus, Go ahead and delete it. Your report is in the RMS. There were multiple submissions but I have taken care of them. Lt. Jimmy Sides From: Jesus Reyes Sent: Wednesday, March 14, :35 AM PD RMS Support duplicate report I keep getting sapd back as a duplicate report on AFR. When I open it for review, there are no notes to update. Do I delete it? J. Reyes 346

63 PD RMS Support Michael Thornton Cc: PD RMS Support RE: CFS Numbers issued on December 31, 2011 Monday, January 09, :26:16 PM Officer Thornton, Please provide a list of the case numbers without your badge number present. These cases will need to be sent to the vendor for correction. Best regards, PH: BB: From: Anita Ramirez Sent: Monday, January 02, :32 PM PD RMS Support; PD AFR Support Cc: James Sides FW: CFS Numbers issued on December 31, 2011 Received the following request for assistance Anita From: Michael Thornton Sent: Monday, January 02, :28 PM Anita Ramirez Re: CFS Numbers issued on December 31, 2011 This is officer thornton #1618 I am having trouble with several rejected reports in my in box they will not let me add my badge number and they won't let me submit them due to no badge number. My phone number is any help would be appreciated. Sent from my iphone On Jan 2, 2012, at 15:21, "Anita Ramirez" <Anita.Ramirez@sanantonio.gov> wrote: Supervisors please read at roll calls: Important Notice Regarding December 31, 2011 Reports As of now, any 2012 CFS and 2012 case numbers are being generated accurately. This issue only affects CFS numbers worked the night of December 31, 2011 on the cusp of the New Year: SAPD-IT is working with TriTech on a known CAD issue where Dec 31 st 2011 Calls For Service incidents were issued case numbers incorrectly. In some cases, case numbers were issued as SAPD12xxxxxx when the CFS was for In other cases, the case number was issued reusing case numbers from last year. For example SAPD was issued where

64 the year did not roll up to 12 but the last six digits rolled for the new year. The end result is there are old case numbers reissued for the new year. Records will be rejecting back reports submitted with an erroneous case number to minimize reports flowing into RMS with erroneous numbers. Action Please keep these rejected reports in your Inbox on the server so the case can be paired with a correct 2011 number. We anticipate by the end of the week the correct case numbers can be communicated out for those CFS that were worked on the cusp of the New Year. Once the new number has been generated, you will be notified to resubmit your report with the right case number. Finally, personnel are encouraged to run the FULL CODE SYNC in order to update the various drop downs in the AFR report. Best regards, PD AFR SUPPORT TEAM PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

65 Cc: Donald Clements PD RMS Support Donald Spencer; Erik Doyle; Frank Freeman; James Sides; Michael Stark; Robert Blanton; Shannon Stewart; Wallace McCampbell Re: Asset Number # (DON"T NEED THIS!!!!) Friday, January 27, :37:32 AM We should have an auto-reply when they send explaining it could take up to X days but it's being worked on. Just an idea. Denali has pushed everyone's frustration meter to the breaking point. Another example why they should be on site. On Jan 27, 2012, at 10:30 AM, "PD RMS Support" <PDRMSSupport@sanantonio.gov> wrote: We really don t need this complaining. I m really glad he can complain to a long list of people. He called his ticket in on the 18 th. Lauren assigned it on the 20 th with every intention of getting to it. There are several tickets assigned to us that we cannot get to. I don t know if this guy thinks we sit around doing nothing all day, but that is what it sounds like. I do not think we need to see or hear this kind of crap any more with NO RECOURSE! I can t even respond. I know that would bring some kind of trouble to me. I cannot even explain how angry and upset I am. This is just not right. Sorry, y all are the only people I can vent to. Leslie Anthony System Administration Analyst San Antonio Police Department (210) From: Wayne Shoquist Sent: Friday, January 27, :19 PD RMS Support; Beverly Daye-Hixon; Carol Hinojosa; Dawn Pearson; Delilah Bradley; Gilbert Barrera; Humberto A. Sanchez; Jason Gentry; Jeannette Kriewald; Joe McKinney; Lisa Cisneros (SAPD); Robert Blanton; Ted Manganello Cc: Michael Helle; Dean Fischer Asset Number # To whom it may concern, Approximately two weeks ago I created a work ticket for listed desk top unit (asset # ) The desk top is located at Prue in the PPB/PPC Lt. Office. The issue is with Denali. The program is not working properly and when you attempt to download a report for review the report is totally lost and does not show up in the draft box. Now it appears the reports submitted by the officer are lost. When attempting the sync s an error message is received. I have received no feed back on when the problem will be handled. I would appreciate a response on when the computer will be looked a t fixed. Thanks, Sergeant Wayne Shoquist # 3279 Patrol, North West Service Area, C Shift San Antonio Police Department

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67 PD RMS Support William Hunt; PD AFR Support; PD RMS Support; Leslie Anthony; ; Donald Clements; Donald Spencer; Erik Doyle; Frank Freeman; Michael Stark; Shannon Stewart; Wallace McCampbell RE: apartment searches Friday, March 16, :37:34 AM Team can we make sure that Sgt. Hunts search issues have been uploaded into Integraph s Sybel system so that we can remind them once again of these continuing search issues. From: William Hunt Sent: Wednesday, March 14, :12 PM PD AFR Support; PD RMS Support FW: apartment searches Any word as to the time used in getting responses for telephone searches? I m looking for a faster way, so I can continue researching. Also, there is not a way to add an advanced search dropdown box for apartment numbers? Thanks From: William Hunt Sent: Thursday, March 08, :06 PM PD AFR Support Cc: Frank Martinez; Encarnacion Guzman; Joe A Rios (SAPD/ROP); Carthel Williams (SAPD) RE: apartment searches While I agree this is an issue, isn t this the same issue we already have with address input also? Investigators are not able to use this system as it was supposed to be used. The cost factor of researching an apartment complex is very time consuming, when searching for a specific apartment. I know I m preaching to the choir, but I believe this needs to be addressed. Wouldn t the easiest thing, be, to have an advanced search, much like the phone number the caller is calling from in a drop down-box, added for apartment number. This way the investigator can use contains in case a number sign or other than simple numbers added to find a specific apartment at an address? I realize Columns may be the up and coming system to use, but how long before this comes on line? The information is already in RMS from Officer s report entries. It is sad we cannot extract the information from a system in which we input the information into. And, since I m on a roll, have ya ll seen how long it takes to run an advanced search of a phone number the caller is calling from? I use contains simply because I know the RMS system responds in different ways to the way we ask it to research something. Anyway, Thanks for the ear and I hope someone can clarify the issues above so that all of us are on the same page. It might be better to tell us what the system cannot do so I do not have to bother ya ll. I know Ya ll did not create this system, but after a year, is still very frustrating. Billy From: PD AFR Support Sent: Thursday, March 08, :49 PM William Hunt

68 Cc: Frank Martinez; Encarnacion Guzman; Joe A Rios (SAPD/ROP); Carthel Williams (SAPD) RE: apartment searches I wanted the address and apt number so we could do some testing of our own, but we used a generic one. We had the apt number in the address field in the old version and you could search the apt number, but due to officers using some many different variables apt #2407, #2407, apartment 2407, ect. We had to give them a unit # field that currently has no place to go in RMS that is a searchable field, we hope to fix that with the Columns Case Management Software..Sorry Billy Mike From: William Hunt Sent: Thursday, March 08, :19 PM PD AFR Support Cc: Frank Martinez; Encarnacion Guzman; Joe A Rios (SAPD/ROP); Carthel Williams (SAPD) apartment searches Hope ya ll can help. I m trying to research an apartment at a specific apartment complex but I cannot find a field where I can input the apartment number with an address. I m hoping the answer will not be that I have to look at each individual entry for the calls for service in each complex to find the right apartment number. Thanks, Billy

69 PD RMS Support Jim Kadric; PD RMS Support RE: AFR/RMS Q? Thursday, December 08, :43:45 PM Supervisors are allowed to go into RMS and change the offense if need be. It can be done in the offense tab.. Detective Frank Freeman #2341 RMS / AFR Project Team San Antonio Police Department Office: (210) / Fax (210) ffreeman@sanantonio.gov From: Jim Kadric Sent: Tuesday, December 06, :31 PM PD RMS Support Fwd: AFR/RMS Q? Can y'all shed any light on the below question. Thank you Jim Kadric Sent from my iphone Begin forwarded message: From: Arthur Lindley <Arthur.Lindley@sanantonio.gov> December 6, :26:37 PM CST Jim Kadric <Jim.Kadric@sanantonio.gov> RE: AFR Q? There is a way for Records to do that for UCR purposes, but I m not sure about once they send it into RMS. I would pose that question to both help s: PD AFR Support & PD RMS Support From: Jim Kadric Sent: Monday, December 05, :54 AM Arthur Lindley AFR Q? Art, How would we go about changing the offense classification of a report already submitted to AFR? Do we submit a supplement under the same case number or is some special

70 AFR magic required? Thank you in advance, Jim Kadric' #2117, Detective San Antonio Police Department San Antonio Regional Intelligence Center (office) (desk) (fax) **************************************** This and any files transmitted with it are the property of the San Antonio Police Department, are confidential, and are intended solely for the use of the individual or entity to whom this is addressed. If you are not one of the named recipient(s), or otherwise have reason to believe that you have received this message in error, please notify the sender at (210) and delete this message immediately from your computer. ************************************************** LAW ENFORCEMENT SENSITIVE **************************************************

71 Jim Kadric PD RMS Support RE: AFR/RMS Q? Friday, December 09, :00:50 AM Thank you sir From: PD RMS Support Sent: Thursday, December 08, :44 PM Jim Kadric; PD RMS Support RE: AFR/RMS Q? Supervisors are allowed to go into RMS and change the offense if need be. It can be done in the offense tab.. Detective Frank Freeman #2341 RMS / AFR Project Team San Antonio Police Department Office: (210) / Fax (210) ffreeman@sanantonio.gov From: Jim Kadric Sent: Tuesday, December 06, :31 PM PD RMS Support Fwd: AFR/RMS Q? Can y'all shed any light on the below question. Thank you Jim Kadric Sent from my iphone Begin forwarded message: From: Arthur Lindley <Arthur.Lindley@sanantonio.gov> December 6, :26:37 PM CST Jim Kadric <Jim.Kadric@sanantonio.gov> RE: AFR Q? There is a way for Records to do that for UCR purposes, but I m not sure about once they send it into RMS. I would pose that question to both help s: PD AFR Support & PD RMS Support

72 Jim Kadric Sent: Monday, December 05, :54 AM Arthur Lindley AFR Q? Art, How would we go about changing the offense classification of a report already submitted to AFR? Do we submit a supplement under the same case number or is some special AFR magic required? Thank you in advance, Jim Kadric' #2117, Detective San Antonio Police Department San Antonio Regional Intelligence Center (office) (desk) (fax) jim.kadric@sanantonio.gov **************************************** This and any files transmitted with it are the property of the San Antonio Police Department, are confidential, and are intended solely for the use of the individual or entity to whom this is addressed. If you are not one of the named recipient(s), or otherwise have reason to believe that you have received this message in error, please notify the sender at (210) and delete this message immediately from your computer. ************************************************** LAW ENFORCEMENT SENSITIVE **************************************************

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74 Cc: James Sides Jason Sanchez Erik Doyle; Stephen Gaffigan; PD AFR Support Re: afr issue Saturday, December 03, :43:20 PM Jason I will check in the RMS. we have been having some instances where the same report submits multiple times. If it's already there you can delete the report. I will let you know later tonite. Lt. Jimmy Sides #4066 Office of the Chief-External Ops San Antonio Police Department 214 W Nueva San Antonio, Tx On Dec 3, 2011, at 8:12 AM, Jason Sanchez <Jason.Sanchez@sanantonio.gov> wrote: Gentlemen, This report is showing up in my inbox as a duplicate form submission and it is the original arrest report...the only option is to delete or download. there were no other reports written under this case number to my knowledge, but i do not know what resourse i could use to search to see if someone entered the wrong case number and submitted it before my report hit the workflow i am unsure as to who to send it to for remedy and have attached the pdf version completed would you please advise the working remedy in case other officers are experiencing the same issue... thanks in advance, jason < WANTED pdf>

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76 Can you look into that as well? Thank You. Marcial Luevano, Sgt., #3343 Patrol, North Service Area, A Shift San Antonio Police Department P.O. Box San Antonio, Texas Office: Fax: marcial.luevano@sanantonio.gov

77 Cc: PD RMS Support Donald Leonard; ; Leslie Anthony Gustavo Diaz RE: (FBR)Case Number SAPD FBR Report Missing. Friday, February 10, :58:46 PM Don this report is now in the RMS. Sorry it took a few days to reply. Our admin tool was completely useless until today since Intergraph finally fixed it. From: Donald Leonard Sent: Monday, February 06, :29 AM SAPD UCR; PD RMS Support; PD AFR Support Cc: James Sides; Gustavo Diaz FW: (FBR)Case Number SAPD FBR Report Missing. This is the second request sent to UCR to correct this problem Mrs. Ellen McClure contacted me today and states she was told again by the records personnel this report was never submitted by Officer Reese # As you can see from the FBR activity tool the report was submitted and was approved. Please rectify this situation and inform the victim of the correct circumstances. This victim is frustrated and wants to file a complaint against Officer Reese. A copy of this is forwarded through chain of command. Below is a snapshot of the FBR activity tool showing the processing of the listed report and the initial from SGT. Luevano requesting resolution of the missing report. Thank you, SGT. Donald Leonard # 3310, NPA Donald Leonard Case Workflow Name: MELVIN REESE #0338 Current Unit: NORTH PATROL DAYLIGHT Case SAPD workflow below. Order Action 1 SUBMIT 1/17/2012 2:07:25 2 REJECT 1/17/2012 5:15:13 PM 3 RESUBMIT1/19/2012 3:23:07 PM 4 REJECT 1/19/2012 4:09:27 Case Workflow - Page 1 of 1 Action Officer Date Name Office Role Name MELVIN NORTH MELVIN REESE #0338 REESE PATROL PM #0338 DAYLIGHT NORTH SAPD_SUPERVISOR_NORTH PATROL EVENING MELVIN NORTH MELVIN REESE #0338 REESE PATROL #0338 DAYLIGHT NORTH SAPD_SUPERVISOR_NORTH PATROL

78 PM EVENING 5 RESUBMIT1/20/2012MELVIN NORTH MELVIN REESE #0338 7:57:56 AM REESE #0338 PATROL DAYLIGHT 6 APPROVE 1/20/2012 8:02:55 AM NORTH PATROL DAYLIGHT SAPD_SUPERVISOR_NORTH From: Marcial Luevano Sent: Monday, January 30, :27 AM SAPD UCR Cc: Antonio Zayas; Donald Leonard; Ramiro Juarez-Ramos; Tobe Whitley (FBR)Case Number SAPD FBR Report Missing. This case shows in FBR to have been submitted by the Reporting Officer and subsequently approved on 01/20. Can you see why the Victim was unable to get this Report from Records? Also this is the second instance that I have come across where the report was submitted and Records could not find it where the Records Employee told the inquiring Citizen that the officer did not do the report? This unnecessarily leaves the Citizen with a bad image of the Officer and our Department. Can you look into that as well? Thank You. Marcial Luevano, Sgt., #3343 Patrol, North Service Area, A Shift San Antonio Police Department P.O. Box San Antonio, Texas Office: Fax: marcial.luevano@sanantonio.gov

79 John Saucedo PD RMS Support RE: Friday, March 16, :33:47 AM CAPTAIN JOHN SAUCEDO WEST PATROL STATION COMMANDER SAN ANTONIO POLICE DEPARTMENT 7000 CULEBRA SAN ANTONIO, TX OFF FAX "Managers do things right. Leaders do the right thing." From: PD RMS Support Sent: Friday, March 16, :33 AM John Saucedo; Beverly Daye-Hixon RE: Captain, What is you Asset Tag. Bev can you remote in once you get the Captains Asset tag From: John Saucedo Sent: Thursday, March 15, :18 AM PD RMS Support FW: I can t locate ViziNet on my PC. It used to be on here. Would it be under a different program? CAPTAIN JOHN SAUCEDO WEST PATROL STATION COMMANDER SAN ANTONIO POLICE DEPARTMENT 7000 CULEBRA SAN ANTONIO, TX OFF FAX "Managers do things right. Leaders do the right thing." From: Sent: Thursday, March 15, :16 AM John Saucedo Out of Office:

80 Please note: I will be out of the office the week of March 12th, returning Monday 3/19/12. If you have a general AFR or RMS issue, please the outlook mail group PD AFR SUPPORT or PD RMS SUPPORT. The AFR team is actively working on researching requests but are experiencing high volumes at the present time. If you have not done so already, please provide the case number, your SAP number, a copy of the PDF file if you have it, and the CFS number to help expedite the research. Thank you for your patience.

81 John Saucedo RE: Friday, March 09, :44:48 AM Hooray! Thank you. j CAPTAIN JOHN SAUCEDO WEST PATROL STATION COMMANDER SAN ANTONIO POLICE DEPARTMENT 7000 CULEBRA SAN ANTONIO, TX OFF FAX "Managers do things right. Leaders do the right thing." From: Sent: Friday, March 09, :43 AM James Sides Cc: John Saucedo RE: I have reset your password to. Please ensure you are using your SAP number with the two leading zeros, as RMS automatically populates your COSA network ID. Your account appears in good standing. Please feel free to call me if you have any trouble. Best regards, PH: BB: From: James Sides Sent: Friday, March 09, :33 Cc: John Saucedo FW: Hi Lauren Can you assist Captain Saucedo please, thanks. Jimmy From: John Saucedo Sent: Friday, March 09, :44 AM James Sides I can no longer log onto RMS on my desk top. It s replying Invalid User. Who do I speak to about

82 resetting the password? Please let me know. Thanx. j CAPTAIN JOHN SAUCEDO WEST PATROL STATION COMMANDER SAN ANTONIO POLICE DEPARTMENT 7000 CULEBRA SAN ANTONIO, TX OFF FAX "Managers do things right. Leaders do the right thing."

83 PD RMS Support Martin Rodriguez; PD RMS Support RE: Monday, December 12, :19:05 AM Hello, You sent a file with no text. What is this? Please send information if you have a question or comment. Thanks. Leslie Anthony Systems Administration Analyst San Antonio Police Department (210) From: Martin Rodriguez Sent: Monday, December 12, :48 PD RMS Support

84 Cc: Carol Hinojosa Alfred Losoya RE: Friday, December 16, :22:11 AM Hi Al, Just wanted to let you know that Lauren Petty took care of you, she gave you the access that you were needing and requesting. Let me know if you need anything else. Thank You, Carol From: Alfred Losoya Sent: Friday, December 16, :51 AM Carol Hinojosa Hey Carol, It s me Al..I just recently promoted. I m working West Dogwatch, problem I have is on the AFR system. I have no access or authority in order to approve or reject reports in the AFR System. Sgts here say I should get a list of reports as soon as I log on to the system. I called ext 8888 twice, was told ticket was initiated, but that was 3 weeks ago, was wondering if you could work your magic and do something? If you cant please let me know who I need to contact. Hope your doing ok, miss seeing you, been long time. Take care!

85 Rhonda Barnett PD RMS Support Problem with case number used Wednesday, March 07, :33:17 PM Hello, I had a customer come in last night trying to file charges on case SAPD , an assault at 446 MT Vernon Ct. When I checked RMS another officer used the case number on an arrest he made downtown. His report was already uploaded into RMS but I believe it needs to be corrected. His correct case number is SAPD Visinet shows is assigned to Officer Christina Garcia. Please let me know what if anything we need to do to correct this error Rhonda Barnett #0834 Central Crisis Response Team San Antonio Police Dept 515 S. Frio St San Antonio, Texas

86 William Hunt PD RMS Support phone searches Wednesday, March 14, :23:02 AM Any suggestions on how to get RMS to return phone number searches quicker. Inpursuit has been tied up for more than 5 minutes waiting on a return from running a phone number. I am using advanced field, caller calling from this number and using contains. Thanks, Sgt William Hunt

87 James Conn PD RMS Support missing report Tuesday, February 07, :28:21 AM We seem to have problems with expedited reports not getting entered into RMS. I am trying to assign case # SAPD but it has not been entered. The report was taken on I was able to get them to fax me a copy that they had but for some reason a lot of expedited reports don t get entered. Thanks. Sgt. James Conn # 3025 South Investigative Unit 711 W. Mayfield San Antonio, Tx Ph. (210) Fax: (210) CONFIDENTIALITY NOTICE: This communication is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If you are not the intended recipient, you are notified that any use, dissemination, forwarding, distribution, or copying of the communication is strictly prohibited. Please notify the sender immediately by if you have received this by mistake and delete this from your system.

88 Cc: Suzanne Martin PD RMS Support Carlos S Garcia (Avia) Missing Badge numbers Thursday, December 22, :07:21 AM Please verify the following officers are listed with badge numbers in the RMS system. We received several rejected reports from November due to missing badge numbers and the reports can not be amended or duplicated to reflect the badge numbers. Robert Salazar Badge Number 9945 SAP Eddie Shear Badge Number 9957 SAP Sgt. Suzanne Martin # 9912 Training Unit / EDU K9 Unit San Antonio International Airport Police (210) (210) Cell

89 Phillip Misek PD RMS Support Saturday, February 25, :57:07 PM I am having a problem with a report in the FBR Activity System. SAPD is in the system in the Save to Server. Off. Snellgrove #1667 has submitted this report and this comes back as a duplicate. Can this report be taken out of the FBR Activity? Sgt P. Misek #3259 Downtown Bike Patrol Unit 416 E. Commerce San Antonio TX, (210)

90 Saul Castillo PD AFR Support Saturday, February 25, :47:28 AM THIS MISSING CASE# SAPD WAS CREATED BY A CENTRAL B SHIFT OFFICER NOT ME. THE OFFICER IS ANDREW MONTEMAYOR SAP. THE CASE WAS BACK IN DECEMBER 23, 2010 AT 1503HRS. I DID NOT WORK DURING THOSE HOURS. I WORK CPC DOGWATCH NOT CPB B SHIFT. I DO NOT KNOW WHY I AM GETTING THIS REJECT CASE NUMBER. IF YOU LOOK INTO THE OTHER OFFICERS CASES IT SHOW THIS CASE NUMBER IS CONNECTED TO HIM. ANY QUESTIONS YOU CAN ME OR LEAVE A MESSAGE AT CENTRAL SUBSTAION CASTILLO, SAUL #1019

91 Attachments: Martin Rodriguez PD RMS Support Monday, December 12, :48:42 AM SAPD pdf

92 Jennifer Sandoval PD RMS Support Thursday, February 02, :55:28 AM Hello, can someone please call me at (210) , Im at the Family Justice Center, my RMS updated this morning and now won't start, I restarted my computer but RMS still won't start, please advise Jennifer

93 Fidel Acosta PD RMS Support Tuesday, December 13, :56:18 AM Not sure if this is the correct place to ask, but here goes. We have been showing the video on the new GM procedure 402 which states it went into effect on However the visinet still has not updated to show the new n-codes. Any idea when it will be updated?

94 William Hunt PD RMS Support location search Wednesday, March 14, :54:57 PM I am researching a street names legend glen. I know it s a short street with 5 digit addresses, but since there are errors in reporting, I just ran the street by itself. My computer is still locked into the RMS system, researching.. Any help? Suggestions?

95 William Hunt PD RMS Support Khayman Reed Thursday, March 15, :47:09 PM Are all names in mainframe master name files entered in RMS Master Name Index search? I am trying to find out why someone was entered from March of 2011into RMS but another person last updated April 2011 is not entered into system from mainframe. The fella above had a BMV warrant issued for March 1, 2012 but there is nothing in RMS about this guy. I just wanted to know if all mainframe master names were uploaded into RMS master name index. Thanks, Billy

96 Attachments: Incident INC has been assigned to your group "POLICE MIS". Priority: Low. Description: User states his formatting is incorrect on reports, needs RMs updated. Tuesday, January 24, :33:00 AM ARNotification 949 NTS ARTask form=nte%3anotifier&server=remedy_group&eid=nts Incident INC has been assigned to your group 'POLICE MIS'. Service Type: User Service Restoration Priority: Low Summary: User states his formatting is incorrect on reports, needs RMs updated. Notes: User states he needs his RMS program updated to latest version because his formatting is not correct like it should be on the new one. The report format is incorrect

97 Attachments: Incident INC has been assigned to your group "AFR/RMS". Priority: Low. Description: Software issues with RMS Monday, January 23, :32:16 PM ARNotification 949 NTS ARTask form=nte%3anotifier&server=remedy_group&eid=nts Incident INC has been assigned to your group 'AFR/RMS'. Service Type: User Service Restoration Priority: Low Summary: Software issues with RMS Notes: , Prue patrol, RMS case reports not validating.

98 Attachments: Incident INC has been assigned to your group "POLICE MIS". Priority: Low. Description: Software issues with RMS. Thursday, January 12, :58:16 AM ARNotification 949 NTS ARTask form=nte%3anotifier&server=remedy_group&eid=nts Incident INC has been assigned to your group 'POLICE MIS'. Service Type: User Service Restoration Priority: Low Summary: Software issues with RMS. Notes: User having issues with RMS, user trying to insert supplement report to the main document page and receives error: i/o error 103 Contact Report writing room.

99 Attachments: Incident INC has been assigned to your group "AFR/RMS". Priority: Low. Description: Software issues with Tuesday, December 20, :08:18 AM ARNotification 949 NTS ARTask form=nte%3anotifier&server=remedy_group&eid=nts Incident INC has been assigned to your group 'AFR/RMS'. Service Type: User Service Restoration Priority: Low Summary: Software issues with Notes: , RMS, I changed the password for this account and he tried to log in but got a message that he was "inactive".

100 Attachments: Incident INC has been assigned to your group "AFR/RMS". Priority: Low. Description: Software issues with Denali/RMS Thursday, December 15, :59:40 PM ARNotification 949 NTS ARTask form=nte%3anotifier&server=remedy_group&eid=nts Incident INC has been assigned to your group 'AFR/RMS'. Service Type: User Service Restoration Priority: Low Summary: Software issues with Denali/RMS Notes: Denali/RMS officer unable to view documents get error message path not found, see Screenshot of error. PC ID: Location: Morocco Suite# 200 DEA Contact phone:

101 Attachments: Incident INC has been assigned to your group "AFR/RMS". Priority: Low. Description: Software issues with Friday, December 09, :16:18 AM ARNotification 949 NTS ARTask form=nte%3anotifier&server=remedy_group&eid=nts Incident INC has been assigned to your group 'AFR/RMS'. Service Type: User Service Restoration Priority: Low Summary: Software issues with Notes: , Device: , Located at 555 Academic, Robbery. In Pursuit errors, getting tons of pop-ups of "access violation". Every 5 seconds he gets this.

102 Cc: Edward Torres PD RMS Support INC RMS won"t load at all Friday, March 09, :55:22 AM Good morning, I would like to log into this device to correct this problem for you. I see you are logged into it already. Can I bump you off for a few minutes? Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

103 Cc: Vincent Tristan PD RMS Support INC RMS password reset, which I reset, but it is giving him an error of Oracle configuration trouble. Friday, March 09, :38:54 AM Good morning sir, I left you a voice mail in regards to the Help Desk ticket you opened. This error does not impede your ability to use RMS, it is a minor configuration change I need to do so you won t see it anymore. Unfortunately the Help Desk did not put a device ID on your ticket for me to take care of this. Please back to PD RMS Support with your device ID and we can take care of that for you. Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

104 Cc: James Furr Ronald Kluver; Gilbert Barrera; PD RMS Support INC RMS issue Friday, March 09, :17:19 AM Good morning sir, The above Help Desk ticket was opened for an Adobe issue to the RMS group. Although this is not an RMS issue, but merely the need to update your Adobe, I can assist you. Unfortunately the Help Desk did not provide your telephone number or device ID to assist you further. Please provide your device ID so I can remote into your machine and fix this problem. Notes: User states that he is trying to get into RMS and he is getting a msg about adobe reader has encountered an error and will close Ron I am copying you to demonstrate the common problem of not getting enough information to work tickets. In this case, it seems that the Help Desk should have been able to remote into the machine and fix this problem at the time of the call. Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

105 Cc: Pablo Arriaga PD RMS Support INC Software issues with RMS Friday, February 24, :58:43 PM I am responding to your Remedy ticket for the following issue: Notes: user gets io error 103 when trying to submit his cssr, he is trying to transfer from his H drive to RMS callback # south sub station deviceid is ansd user states that it takes two to three days before his reports are accepted into the system. Related to incident #96707 I called the number provided and was told that you work dogwatch. Therefore, I will attempt to assist you via . There is an issue where if the file name is too long RMS will have difficulty accepting the uploaded file. Please shorten the file name length and try again. I have also heard of network issues using H drives. This is a network problem that I am unable to assist you with and my best recommendation is to save a copy to the desktop and upload from there. If you still cannot upload the file or get error messages, please take a snapshot of the error message. You may also attach the file along with the snapshot and send via to PD RMS SUPPORT for further assistance and research. Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

106 Cc: Jennifer Sandoval PD RMS Support INC Software issues with RMS. Friday, February 24, :37:51 PM I am responding to a Remedy ticket you opened for an RMS installation. No device ID was referenced on the ticket. However, I noted that you work at the Family Justice Center. I believe that your peers access RMS via a Citrix account and that RMS is not loaded on those PCs by design. Please confirm if that is the case. If it is, then I will need to forward this ticket to the group who can provision you a Citrix account. Notes: User states RMS is not loading up. User updated RMS however never loads for user. User restarted pc and issue remains. Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

107 Cc: Mark Kochheiser PD RMS Support INC user trying to insert supplement report to the main document page and receives error: i/o error 103 Tuesday, February 28, :02:36 PM I have updated your RMS profile to correct a link to the employee database. Your profile should allow you to upload documents now. Please send an to PD RMS SUPPORT with the device ID if you continue to experience issues. Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

108 Cc: Kenneth A Cruz PD RMS Support INC oracle configuration files may be incorrect and some RMS Tuesday, February 28, :11:39 PM I am responding to the above Remedy ticket. The device ID provided by the Help Desk is D88785, which is not a valid device ID. The error below does not impact the ability to use RMS, it is a minor change that I can perform on this device so the message no longer displays. Please provide your correct device ID and I can take care of this for you. Notes: Error: Contact IT Dept. the oracle configuration files may be incorrect and some RMS functions may not work correctly. x75177 Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

109 Cc: Brian Zapien PD RMS Support INC User having problem printing from RMS Friday, March 09, :24:06 AM Good morning, I am responding to a Help Desk ticket that was opened for issues printing while using RMS. This is most likely due to Adobe rather than RMS. Unfortunately the Help Desk did not provide any information to assist me in helping you. Please provide your device ID so I can remote into your machine and take a look. You can also PD RMS SUPPORT with any information. Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

110 Cc: Anthony Maziek PD RMS Support INC RMS - Oracle Error Message at Log In Thursday, December 22, :45:35 AM Sir, I left you a voice mail in regards to the above Remedy ticket you opened. Unfortunately the Help Desk did not provide much information for me to work this ticket. Can you provide me with your device ID so I can remote to your computer and correct this problem? Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

111 Cc: Richard Solis PD RMS Support INC RMS Case Mgmt Thursday, December 22, :53:47 AM Good afternoon, I have modified your account. Can you please try again to log into RMS and let me know if you still cannot update Case Management. Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

112 Cc: John Patino PD RMS Support INC RMS is giving "oracle" errors and won"t open Tuesday, March 20, :59:51 PM Sir, The Help Desk opened this ticket back in August to some unknown group. It hit the RMS group queue yesterday, so I apologize for the late response. I tried to log into device GHAK but was unable to do so. Can you tell me if this is still giving problems, and if so can you ensure that the PC is turned on in order to remote into it? Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

113 Cc: Francisco Galvan PD RMS Support INC Desktop missing RMSprogram Tuesday, March 20, :01:55 PM Sir, The Help Desk opened this ticket back in August to some unknown group. It hit the RMS group queue yesterday, so I apologize for the late response. I tried to log into device GG4S but was unable to do so. Can you tell me if this is still giving problems, and if so can you ensure that the PC is turned on in order to remote into it? Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

114 Cc: Christine Dorsey PD RMS Support INC Software issues with RMS Tuesday, March 20, :35:49 PM Good afternoon, The Help Desk opened this ticket back in July to some unknown group. It hit the AFR/RMS group queue yesterday, so I apologize for the late response. All the notes say is Device: , Intelligence, RMS won't work after updating it. I have attempted to remote into this device but was unable to do so. If you still need assistance, please ensure the device is on that that we have the correct number, and PD RMS SUPPORT when you are ready for someone to check your installation. Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

115 Ted Prosser PD RMS Support HELP Monday December :58:42 PM THIS POP UP SHOWS EACH TIME I SIGN ONTO RMS. AND ONCE IN THE SYSTEM I AM UNABLE TO BRING UP ANY OF THE DROP DOWN CHOICES UNDER THE REPORTS CHOICE AT ALL. WHAT DO I NEED TO DO TO GET THE REPORTS CHOICE TO WORK FOR ME? Sgt. T. Prosser #3055 SAPD Prue

116 Jim Kadric PD RMS Support Fwd: AFR/RMS Q? Tuesday, December 06, :32:05 PM Can y'all shed any light on the below question. Thank you Jim Kadric Sent from my iphone Begin forwarded message: From: Arthur Lindley December 6, :26:37 PM CST Jim Kadric RE: AFR Q? There is a way for Records to do that for UCR purposes, but I m not sure about once they send it into RMS. I would pose that question to both help s: PD AFR Support & PD RMS Support From: Jim Kadric Sent: Monday, December 05, :54 AM Arthur Lindley AFR Q? Art, How would we go about changing the offense classification of a report already submitted to AFR? Do we submit a supplement under the same case number or is some special AFR magic required? Thank you in advance, Jim Kadric' #2117, Detective San Antonio Police Department San Antonio Regional Intelligence Center (office) (desk) (fax) jim.kadric@sanantonio.gov **************************************** This and any files transmitted with it are the property of the San Antonio Police Department, are confidential, and are intended solely for the use of the individual or entity to whom this is addressed. If you are not one of the named recipient(s), or otherwise have reason to believe that you have received this message in error, please notify the sender at (210) and delete this message immediately from your computer.

117 ************************************************** LAW ENFORCEMENT SENSITIVE **************************************************

118 Richard R. Hernandez (SAPD) PD RMS Support FW: WRONG CASE NO. SUBMITTED Thursday, December 01, :55:02 AM From: Richard R. Hernandez (SAPD) Sent: Thursday, December 01, :49 AM PD AFR Support WRONG CASE NO. SUBMITTED ON I ACCIDENTLY SUBMITTED A MISSING PERSON'S REPORT UNDER CASE SAPD THE CORRECT CASE NO. SHOULD BE SAPD I DISCOVERED MY MISTAKE WHEN I ATTEMPTED TO ENTER MY NEXT REPORT AND RECEIVED MSG. THAT THE CASE NO. ALREADY WAS USED AND ASKED IF I WANTED TO DELETE MY REPORT. SO I NEED TO CORRECT THE MISSING PERSON'S REPORT SO I CAN ENTER MY NEXT REPORT. OR IS THERE A PH. NO. THAT I CAN CALL TO TALK TO SOMEONE ABOUT THIS?

119 PD RMS Support FW: Starla troubles with RMS Thursday, January 26, :56:16 AM Can someone get her device ID and troubleshoot? Best regards, PH: BB: From: Ted Manganello Sent: Thursday, January 26, :46 Starla Blake Cc: Leslie Anthony; RE: The best contact for that would be Leslie Anthony or Lauren Petty From: Starla Blake Sent: Thursday, January 26, :25 AM Ted Manganello Are you familiar with In Pursuit? I was trying to use it yesterday to get reports for my TCIC stuff and it keep locking up and not responding. Starla

120 PD AFR Support FW: SAPD Wednesday, February 15, :52:57 PM Can someone find this and check it in? Best regards, PH: BB: From: Thomas Jenkins Sent: Wednesday, February 15, :36 Frank Freeman Cc: ; Leslie Anthony FW: SAPD Frank, As you can see I sent this to Lauren and Leslie and then I realized that they might not have time to handle this issue. Could you help? Thanks, tj Thomas Jenkins San Antonio Police Department Administration and Records Manager From: Thomas Jenkins Sent: Wednesday, February 15, :34 AM ; Leslie Anthony FW: SAPD Ladies, I have tried to find this report but after several tries I have had no success. Rosalinda told me that this report was rejected, corrected by a Sgt and resubmitted the report but it has not shown up in the review queue. Could you take a crack at this issue? Thanks, Thomas Jenkins San Antonio Police Department Administration and Records Manager From: Christine Dorsey

121 Sent: Wednesday, February 15, :22 AM Colleen Munds; Thomas Jenkins RE: SAPD Mr. Jenkins, I was wondering if this report is ready to be viewed yet or if there was a way I could obtain a copy. Colleen was assisting me on this yesterday and I know she is not in the office today. Any help would be greatly appreciated. Thank you for your time. Kind regards J From: Colleen Munds Sent: Tuesday, February 14, :26 PM Thomas Jenkins Cc: Christine Dorsey FW: SAPD Mr. Jenkins, Perhaps you could follow-up on Wednesday since I will not be here. I checked with Deli before I left on Tuesday and it was not available for UCR review. Thanks - Colleen From: Colleen Munds Sent: Tuesday, February 14, :39 PM

122 Leslie Anthony Cc: Christine Dorsey SAPD Leslie, The lists shows that the supervisor at North approved report SAPD on 1/29/12 but when Rosalinda in UCR looked she can not see it there.. Officer Dorsey is in need of this report. Can you please check if you can locate it so Rosalinda can review at it for possible approval so it can go into the RM system? Thanks Colleen Colleen Munds SAPD Records

123 Carol Hinojosa Leslie Anthony; FW: RMS Friday, December 16, :11:41 AM Here's another one that I just received that isn't set up for RMS. Thank You, Carol From: Blake Jackson Sent: Friday, December 16, :49 AM Carol Hinojosa RMS Carol, I was told you could help me get access to RMS. I am using my SAP number as my username and to login but it is saying I am an invalid user. Officer Blake Jackson #0632 San Antonio Police Dept. North S.A.F.F.E. Office: Cell: "Some people dream of success... while others wake up and work hard at it." ~Author Unknown

124 Carol Hinojosa FW: RMS Friday, December 16, :21:43 AM Lauren, Blake Jackson is just needing "Read" access, he needs to pull up reports and research people. He's working out of North Saffe, his Badge Number is 0632 and SAP is (logon ). Thank You, Carol From: Blake Jackson Sent: Friday, December 16, :40 AM Carol Hinojosa Re: RMS Yes that should work, as long as I can pull up reports and research people. Thank you. Sent from my iphone On Dec 16, 2011, at 10:21, "Carol Hinojosa" <Carol.Hinojosa@sanantonio.gov> wrote: Hi, Were you just needing "Read" access only to the reports? Thank You, Carol Ann Hinojosa Department Systems Specialist San Antonio Police Department (210) carol.hinojosa@sanantonio.gov From: Blake Jackson Sent: Friday, December 16, :49 AM Carol Hinojosa RMS Carol, I was told you could help me get access to RMS. I am using my SAP number as my username and to login but it is saying I am an invalid user.

125 Officer Blake Jackson #0632 San Antonio Police Dept. North S.A.F.F.E. Office: Cell: "Some people dream of success... while others wake up and work hard at it." ~Author Unknown

126 (david.mcdona Denali Solutions Support ( npursuit.support@intergraph.com); Gary Louderm lk (gary.loudermilk@intergraph.com); jamie.a gatt@intergraph.com; Mike Drewes (mike.drewes@intergraph.com); scott.pal ack@ ntergraph.com Cc: Leslie Anthony; Sarah Hoyos; PD RMS S ort; Donald Clements; Donald S encer; Eri Doy e; Fran Freeman; James S des; Michael Star ; Ro ert Blanton; Shannon Ste art; Wallace McCam ell FW: RMS field interview address search error Tuesday January :37:45 PM Good afternoon, Please open a problem ticket on the following issue In the Field Interview module, an error message appears for address searches (see below). We have attempted to search for field interviews by address in the following ways but with the same result Street Address = 214 W. NUEVA (with Standard Address box checked and unchecked) Street Address = 214 W NUEVA (with Standard Address box checked and unchecked) Street Address = 214%NUEVA (with Standard Address box checked and unchecked) Street Address = NUEVA and Block Range = (with Standard Address box checked and unchecked) Best regards, PH BB From: James Sides Sent: Tuesday, January 03, :10 PM Cc: Leslie Anthony; Robert Blanton; Donald Clements; Donald Spencer; Erik Doyle; Frank Freeman; Michael Stark; Shannon Stewart; Wallace McCampbell field interview search I was searching for a field interview that I completed, when I used the address search, since we cant search by CFS number which also needs to be changed, I received this error. Was this already reported? I tried the address multiple ways. Jimmy Lt. Jimmy Sides #4066 Office of the Chief-External Operations San Antonio Police Department 214 W Nueva San Antonio, Tx PH FAX james.sides@sanantonio.gov SAPD's Guiding Principles: Integrity Respect Compassion Fairness

127 Leslie Anthony PD RMS Support FW: RMS Error Message Friday, December 09, :54:21 AM Leslie Anthony Systems Administration Analyst San Antonio Police Department (210) From: Sent: Friday, December 09, :23 Leslie Anthony Fwd: New Message You have a Picture Mail from Message: View Entire Message Send and receive Pictures and Videos through Picture Mail SM. For more information go to Please be aware your friends can forward your picture, video, and album share invitations to others or post the unique Web link to your share invitation on any number of sources (e.g. blogs), through which others could also gain access to your online photos. If you have private or sensitive photos you are sharing, please share them only with those you trust Sprint. All rights reserved.

128

129 Cc: PD AFR Support Daniel Martinez (Parks) PD RMS Support FW: Password change for Sgt Martinez at Park Police Friday, February 10, :35:16 PM Sir, your RMS password has been reset. I called a few times this week but I missed you. Someone provided me your full name so that I could identify which account belongs to you. In the future, please provide your name and SAP number so that we can quickly identify your account. Your default password is. Best regards, PH: BB: From: Sent: Monday, February 06, :04 PD AFR Support Password change for Sgt Martinez at Park Police He left a quick voice mail did not provide a SAP number. He needs RMS password reset. Ext I called this morning but he is off today. Can someone contact him tomorrow and reset? Best regards, System Administrator San Antonio Police Department 214 W Nueva San Antonio, TX PH: BB: Lauren.Petty@SanAntonio.gov PDRMSSupport@SanAntonio.gov PDAFRSupport@SanAntonio.gov

130 Cc: Attachments: James Vinson PD RMS Support; PD AFR Support Daniel Gonzales (SAPD); Daniel Scott; Dean R Reuter; James Vinson; Michael Mosley FW: Message from KMBT_421 Tuesday, March 20, :42:27 AM SKMBT pdf SAPD Wooldridge, J #1326 This is the scanned report for the above report number. Please let me know if there is anything else that needs to be done. J From: James.Vinson@sanantonio.gov [mailto:james.vinson@sanantonio.gov] Sent: Tuesday, March 20, :40 AM James Vinson Message from KMBT_421

131 Attachments: PD RMS Support FW: Incident INC has been assigned to your group "AFR/RMS". Priority: Low. Description: Software issues with RMS Thursday, February 09, :44:19 AM ARNotification 949 NTS ARTask Best regards, PH: BB: Original Message----- From: Sent: Thursday, February 09, :42 Incident INC has been assigned to your group 'AFR/RMS'. Priority: Low. Description: Software issues with RMS form=nte%3anotifier&server=remedy group&eid=nts Incident INC has been assigned to your group 'AFR/RMS'. Service Type: User Service Restoration Priority: Low Summary: Software issues with RMS Notes: user gets io error 103 when trying to submit his cssr, he is trying to transfer from his H drive to RMS callback # south sub station deviceid is ansd user states that it takes two to three days before his reports are accepted into the system. Related to incident #96707

132 Attachments: PD RMS Support FW: Incident INC has been assigned to your group "AFR/RMS". Priority: Low. Description: Software issues with RMS Wednesday, February 08, :57:44 PM ARNotification 949 NTS ARTask Best regards, PH: BB: Original Message----- From: Sent: Wednesday, February 08, :55 Incident INC has been assigned to your group 'AFR/RMS'. Priority: Low. Description: Software issues with RMS form=nte%3anotifier&server=remedy group&eid=nts Incident INC has been assigned to your group 'AFR/RMS'. Service Type: User Service Restoration Priority: Low Summary: Software issues with RMS Notes: , In RMS she tries to look at the documents of PDF because it tells her, "cannot create file...can't find the path specidiied."

133 Attachments: PD RMS Support FW: Incident INC has been assigned to your group "AFR/RMS". Priority: Low. Description: customer need the RMS password reset. Wednesday, February 08, :39:31 AM ARNotification 949 NTS ARTask Best regards, PH: BB: Original Message----- From: Sent: Wednesday, February 08, :37 Incident INC has been assigned to your group 'AFR/RMS'. Priority: Low. Description: customer need the RMS password reset. form=nte%3anotifier&server=remedy group&eid=nts Incident INC has been assigned to your group 'AFR/RMS'. Service Type: User Service Restoration Priority: Low Summary: customer need the RMS password reset. Notes: , Trying to get into RMS but it says he needs to contact the administrator, even after the password was reset.

134 Attachments: PD RMS Support FW: Incident INC has been assigned to your group "AFR/RMS". Priority: Low. Description: Software issues with RMS Tuesday, February 07, :16:52 AM ARNotification 949 NTS ARTask Best regards, PH: BB: Original Message----- From: Sent: Monday, February 06, :57 Incident INC has been assigned to your group 'AFR/RMS'. Priority: Low. Description: Software issues with RMS form=nte%3anotifier&server=remedy group&eid=nts Incident INC has been assigned to your group 'AFR/RMS'. Service Type: User Service Restoration Priority: Low Summary: Software issues with RMS Notes: User can log into RMS, but when attempting to access any case, receiving message, 'the oracle configuration file on this workstation may be incorrect and some RMS funchtions may not work correctly)'. She had tried from a couple of pc and get the same error. She can clear the error message window by clicking 'OK', and is able to continue to perform a search on an Offense/Incident #, but then nothing happens, stays in 'wait' status (hourglass). Park Police D Contact #

135 Attachments: PD RMS Support FW: Incident INC has been assigned to your group "AFR/RMS". Priority: Low. Description: RMS Monday, February 06, :39:57 AM ARNotification 949 NTS ARTask Best regards, PH: BB: Original Message----- From: Sent: Monday, February 06, :27 Incident INC has been assigned to your group 'AFR/RMS'. Priority: Low. Description: RMS form=nte%3anotifier&server=remedy group&eid=nts Incident INC has been assigned to your group 'AFR/RMS'. Service Type: User Service Restoration Priority: Low Summary: RMS Notes: User states that he needs RMS installed on this pc per user it used to have it on this box

136 Attachments: PD RMS Support FW: Incident INC has been assigned to your group "AFR/RMS". Priority: Low. Description: RMS issue Friday, February 03, :47:49 PM ARNotification 949 NTS ARTask Best regards, PH: BB: Original Message----- From: Sent: Friday, February 03, :31 Incident INC has been assigned to your group 'AFR/RMS'. Priority: Low. Description: RMS issue form=nte%3anotifier&server=remedy group&eid=nts Incident INC has been assigned to your group 'AFR/RMS'. Service Type: User Service Restoration Priority: Low Summary: RMS issue Notes: User states that he is having an issue with RMS. Wants to know if someone can call him back to make sure everything on his RMS application is ok.

137 Attachments: PD RMS Support FW: Incident INC has been assigned to your group "POLICE MIS". Priority: Low. Description: Software issues with RMS. Thursday, February 02, :57:50 PM ARNotification 949 NTS ARTask Best regards, PH: BB: Original Message----- From: Sent: Thursday, February 02, :52 Incident INC has been assigned to your group 'POLICE MIS'. Priority: Low. Description: Software issues with RMS. form=nte%3anotifier&server=remedy group&eid=nts Incident INC has been assigned to your group 'POLICE MIS'. Service Type: User Service Restoration Priority: Low Summary: Software issues with RMS. Notes: User states RMS is not loading up. User updated RMS however never loads for user. User restarted pc and issue remains. Contact W Martin

138 Attachments: PD RMS Support FW: Incident INC has been assigned to your group "AFR/RMS". Priority: Low. Description: RMS issue Thursday, February 02, :20:38 AM ARNotification 949 NTS ARTask Best regards, PH: BB: Original Message----- From: Sent: Thursday, February 02, :35 Incident INC has been assigned to your group 'AFR/RMS'. Priority: Low. Description: RMS issue form=nte%3anotifier&server=remedy group&eid=nts Incident INC has been assigned to your group 'AFR/RMS'. Service Type: User Service Restoration Priority: Low Summary: RMS issue Notes: User states that he can not log onto RMS he stated that he clicks on it and it opens but then it disappears. Per customer it is not on the task bar on the bottom of the screen

139 Cc: Attachments: Leslie Anthony Jolie Imler PD RMS Support FW: Incident INC has been assigned to your group "AFR/RMS". Priority: Low. Description: Software issues with RMS Tuesday, January 17, :05:10 AM ARNotification 949 NTS ARTask Hello Jolie, I received a help desk ticket for your RMS login status. I am showing that you were able to log in on 1/16/2012 at 20:45. Can you please confirm that this issue was resolved? Do you have any further RMS questions? Feel free to me back at your convenience. Thanks! Leslie Anthony Systems Administration Analyst San Antonio Police Department (210) Original Message----- From: ITSDServiceDesk@sanantonio.gov [mailto:itsdservicedesk@sanantonio.gov] Sent: Monday, January 16, :33 Leslie Anthony Incident INC has been assigned to your group 'AFR/RMS'. Priority: Low. Description: Software issues with RMS form=nte%3anotifier&server=remedy group&eid=nts Incident INC has been assigned to your group 'AFR/RMS'. Service Type: User Service Restoration Priority: Low Summary: Software issues with RMS Notes: add to RMS

140 Cc: Attachments: Leslie Anthony Juan Enriquez PD RMS Support FW: Incident INC has been assigned to your group "AFR/RMS". Priority: Low. Description: New Employee requesting RMS password reset. Tuesday, January 17, :47:52 AM ARNotification 949 NTS ARTask Hello, You can now log into RMS using your 8 digit SAP as the USER ID. Please use SAPD as your password. Let me know if you need further information. Thanks! Leslie Anthony Systems Administration Analyst San Antonio Police Department (210) Original Message----- From: ITSDServiceDesk@sanantonio.gov [mailto:itsdservicedesk@sanantonio.gov] Sent: Saturday, January 14, :57 Leslie Anthony Incident INC has been assigned to your group 'AFR/RMS'. Priority: Low. Description: New Employee requesting RMS password reset. form=nte%3anotifier&server=remedy_group&eid=nts Incident INC has been assigned to your group 'AFR/RMS'. Service Type: User Service Restoration Priority: Low Summary: New Employee requesting RMS password reset. Notes: Name not on list, contact via . x77652

141 Cc: Attachments: Leslie Anthony Edward Castaneda PD RMS Support; ; Frank Freeman FW: Incident INC has been assigned to your group "AFR/RMS". Priority: Low. Description: Software issues with RMS Tuesday, January 03, :46:07 PM ARNotification 949 NTS ARTask Edward, I received your help desk ticket for the following issue. I have a few questions to get a better idea of the problem. 1) Did this occur for more than one report? Or was it only for the same file? 2) What steps did you take to insert the report? What was the last button (or mouse click) that was pushed? 3) What is the case number? 4) If you can recreate the error, would you be able to the error? I see that you have an overnight shift. I do not know your particular hours, but feel free to call me or back with any more information you have. Thanks! Leslie Anthony Systems Administration Analyst San Antonio Police Department (210) Original Message----- From: ITSDServiceDesk@sanantonio.gov [mailto:itsdservicedesk@sanantonio.gov] Sent: Friday, December 30, :12 Leslie Anthony Incident INC has been assigned to your group 'AFR/RMS'. Priority: Low. Description: Software issues with RMS form=nte%3anotifier&server=remedy_group&eid=nts Incident INC has been assigned to your group 'AFR/RMS'. Service Type: User Service Restoration Priority: Low Summary: Software issues with RMS Notes: Getting IO error 103 when trying to copy a report from H drive to RMS. Contact # Asset tag #

142 Cc: Attachments: Manuel Perez (INFO SYS/SAPD) Chad Ripley FW: Incident INC has been assigned to your group "AFR/RMS". Priority: Low. Description: Software issues with Denali/RMS Friday, December 16, :37:18 AM ARNotification 949 NTS ARTask Hi Manuel, I attempted to remote into Detective Ripley's computer (device ID D ) but could not. I spoke with Det. Ripley who shared that his computer is relatively new and that you assisted him with acquiring it. He stated that this computer has not worked well since he got it in general. Specific to RMS, the first thing I want to troubleshoot is if it has Adobe installed, or it could be that this computer is not in the right OU. It's difficult to diagnose since I can't remote to it. He stated that no one can log into this computer using the convention tools but that the techs have had to use a tool called Bomgar to do so. I am going to reassign this ticket to your queue. Best regards, PH: BB: Original Message----- From: ITSDServiceDesk@sanantonio.gov [mailto:itsdservicedesk@sanantonio.gov] Sent: Thursday, December 15, :59 PM Incident INC has been assigned to your group 'AFR/RMS'. Priority: Low. Description: Software issues with Denali/RMS form=nte%3anotifier&server=remedy_group&eid=nts Incident INC has been assigned to your group 'AFR/RMS'. Service Type: User Service Restoration Priority: Low Summary: Software issues with Denali/RMS Notes: Denali/RMS officer unable to view documents get error message path not found, see Screenshot of error. PC ID: Location: Morocco Suite# 200 DEA Contact phone:

143 Attachments: PD RMS Support FW: Incident INC has been assigned to your group "POLICE MIS". Priority: Low. Description: Software issues with RMS. Tuesday, December 13, :48:02 PM ARNotification 949 NTS ARTask Best regards, PH: BB: Original Message----- From: Sent: Tuesday, December 06, :42 AM Incident INC has been assigned to your group 'POLICE MIS'. Priority: Low. Description: Software issues with RMS. form=nte%3anotifier&server=remedy group&eid=nts Incident INC has been assigned to your group 'POLICE MIS'. Service Type: User Service Restoration Priority: Low Summary: Software issues with RMS. Notes: User keeps recieving an error report. When user types in a case and tries to view report number she recieves message: Adobe reader has clsoed due to an unexpected error. Contact#

144 Attachments: PD RMS Support FW: Incident INC has been assigned to your group "POLICE MIS". Priority: Low. Description: Software issues with RMS. Monday, December 05, :45:47 AM ARNotification 949 NTS ARTask Best regards, PH: BB: Original Message----- From: Sent: Friday, December 02, :04 PM Incident INC has been assigned to your group 'POLICE MIS'. Priority: Low. Description: Software issues with RMS. form=nte%3anotifier&server=remedy_group&eid=nts Incident INC has been assigned to your group 'POLICE MIS'. Service Type: User Service Restoration Priority: Low Summary: Software issues with RMS. Notes: contact# User states she keeps recieving an ora not connected to oracle error message when user is logging in a case jacket. 214 w nuevam room 123

145 PD RMS Support FW: Darlene McCoy/# /Park Police/D /RMS msg "oracle configuration file may to incorrect"/inc Tuesday, February 07, :16:33 AM Best regards, PH: BB: From: Thomas Bibles Sent: Monday, February 06, :01 PD AFR Support; ; Jorge Contreras-Perez Cc: IT Production Control RE: Darlene McCoy/# /Park Police/D /RMS msg 'oracle configuration file may to incorrect'/inc FYI, The user (Darlene McCoy) called back and stated she went to Bike Patrol office and someone showed her the procedures to perform a search, which was different from how she was trying. And she tried again from the PC's in her area and was able to perform a search with no problems. Also note, she s still receiving the "oracle configuration" error message/window after logging into RMS, but she was told to just click 'ok' and continue. She did and performing search with no further problems. Thomas From: Thomas Bibles Sent: Monday, February 06, :06 PM PD AFR Support; ; Jorge Contreras-Perez Cc: IT Production Control Darlene McCoy/# /Park Police/D /RMS msg 'oracle configuration file may to incorrect'/inc Darlene McCoy / # / Park Police / D /User receiving error after logging into RMS: msg 'oracle configuration file on this workstation may be incorrect and some RMS functions may not work correctly'. She encountered this on a couple of PC s. She clicks OK on the error message window and is able to continue to try to perform a search, but nothing happens after entering the incident#. Wait state. / INC Thanks, Thomas Bibles Customer Support Lead IT Service Desk (210) , Option 1

146 Anita Ramirez PD RMS Support; PD AFR Support Cc: James Sides FW: CFS Numbers issued on December 31, 2011 Monday, January 02, :31:33 PM Received the following request for assistance Anita From: Michael Thornton Sent: Monday, January 02, :28 PM Anita Ramirez Re: CFS Numbers issued on December 31, 2011 This is officer thornton #1618 I am having trouble with several rejected reports in my in box they will not let me add my badge number and they won't let me submit them due to no badge number. My phone number is any help would be appreciated. Sent from my iphone On Jan 2, 2012, at 15:21, "Anita Ramirez" <Anita.Ramirez@sanantonio.gov> wrote: Supervisors please read at roll calls: Important Notice Regarding December 31, 2011 Reports As of now, any 2012 CFS and 2012 case numbers are being generated accurately. This issue only affects CFS numbers worked the night of December 31, 2011 on the cusp of the New Year: SAPD-IT is working with TriTech on a known CAD issue where Dec 31 st 2011 Calls For Service incidents were issued case numbers incorrectly. In some cases, case numbers were issued as SAPD12xxxxxx when the CFS was for In other cases, the case number was issued reusing case numbers from last year. For example SAPD was issued where the year did not roll up to 12 but the last six digits rolled for the new year. The end result is there are old case numbers reissued for the new year. Records will be rejecting back reports submitted with an erroneous case number to minimize reports flowing into RMS with erroneous numbers. Action Please keep these rejected reports in your Inbox on the server so the case can be paired with a correct 2011 number. We anticipate by the end of the week the correct case numbers can be communicated out for those CFS that were worked on the cusp of the New Year. Once the new number has been generated, you will be notified to resubmit your report with the right case number.

147 Finally, personnel are encouraged to run the FULL CODE SYNC in order to update the various drop downs in the AFR report. Best regards, PD AFR SUPPORT TEAM

148 William Hunt PD AFR Support; PD RMS Support FW: apartment searches Wednesday, March 14, :12:25 PM Any word as to the time used in getting responses for telephone searches? I m looking for a faster way, so I can continue researching. Also, there is not a way to add an advanced search dropdown box for apartment numbers? Thanks From: William Hunt Sent: Thursday, March 08, :06 PM PD AFR Support Cc: Frank Martinez; Encarnacion Guzman; Joe A Rios (SAPD/ROP); Carthel Williams (SAPD) RE: apartment searches While I agree this is an issue, isn t this the same issue we already have with address input also? Investigators are not able to use this system as it was supposed to be used. The cost factor of researching an apartment complex is very time consuming, when searching for a specific apartment. I know I m preaching to the choir, but I believe this needs to be addressed. Wouldn t the easiest thing, be, to have an advanced search, much like the phone number the caller is calling from in a drop down-box, added for apartment number. This way the investigator can use contains in case a number sign or other than simple numbers added to find a specific apartment at an address? I realize Columns may be the up and coming system to use, but how long before this comes on line? The information is already in RMS from Officer s report entries. It is sad we cannot extract the information from a system in which we input the information into. And, since I m on a roll, have ya ll seen how long it takes to run an advanced search of a phone number the caller is calling from? I use contains simply because I know the RMS system responds in different ways to the way we ask it to research something. Anyway, Thanks for the ear and I hope someone can clarify the issues above so that all of us are on the same page. It might be better to tell us what the system cannot do so I do not have to bother ya ll. I know Ya ll did not create this system, but after a year, is still very frustrating. Billy From: PD AFR Support Sent: Thursday, March 08, :49 PM William Hunt Cc: Frank Martinez; Encarnacion Guzman; Joe A Rios (SAPD/ROP); Carthel Williams (SAPD) RE: apartment searches I wanted the address and apt number so we could do some testing of our own, but we used a generic one. We had the apt number in the address field in the old version and you could search the apt number, but due to officers using some many different variables apt #2407, #2407, apartment 2407, ect. We had to give them a unit # field that currently has no place to go in RMS that is a searchable field, we hope to fix that with the Columns Case Management Software..Sorry Billy

149 Mike From: William Hunt Sent: Thursday, March 08, :19 PM PD AFR Support Cc: Frank Martinez; Encarnacion Guzman; Joe A Rios (SAPD/ROP); Carthel Williams (SAPD) apartment searches Hope ya ll can help. I m trying to research an apartment at a specific apartment complex but I cannot find a field where I can input the apartment number with an address. I m hoping the answer will not be that I have to look at each individual entry for the calls for service in each complex to find the right apartment number. Thanks, Billy

150 James Sides PD AFR Support FW: AFR reports Wednesday, February 29, :02:42 PM Team please check into this, thanks From: Donald Mize Sent: Tuesday, February 28, :10 PM James Sides; Billy Biesenbach Jr; Patrick Murnin AFR reports On several of the reports the last action taken was by a Park Police Officer Kim Ng #9892 check case SAPD he saved it to the server, I called Park Police but he works daylight and they are going to contact his SGT to find out what s going on, would you please look into this for us?

151 John Saucedo PD RMS Support FW: Thursday, March 15, :17:58 AM I can t locate ViziNet on my PC. It used to be on here. Would it be under a different program? CAPTAIN JOHN SAUCEDO WEST PATROL STATION COMMANDER SAN ANTONIO POLICE DEPARTMENT 7000 CULEBRA SAN ANTONIO, TX OFF FAX "Managers do things right. Leaders do the right thing." From: Sent: Thursday, March 15, :16 AM John Saucedo Out of Office: Please note: I will be out of the office the week of March 12th, returning Monday 3/19/12. If you have a general AFR or RMS issue, please the outlook mail group PD AFR SUPPORT or PD RMS SUPPORT. The AFR team is actively working on researching requests but are experiencing high volumes at the present time. If you have not done so already, please provide the case number, your SAP number, a copy of the PDF file if you have it, and the CFS number to help expedite the research. Thank you for your patience.

152 Cc: Attachments: James Vinson PD AFR Support; PD RMS Support Michael Mosley; Dean R Reuter; Anthony Barasa FBR Activity Monday, March 05, :32:44 AM SAPD pdf SAPD pdf SAPD pdf To Whom It May Concern: The above listed reports have shown up in the FBR Activity System, Saved to Server tab. I have attached the saved PDF files from the Officer s jump drive. It should be noted these reports have been submitted in the past without any resolution. If there is anything else we can do on the production end of the process please let me know. Respectfully, J Sgt. J. T. Vinson #3224 San Antonio Police Department East Patrol A-Shift

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