MANUAL. Copyright 2015 by QSL Northern Europe B.V. All Rights Reserved.

Transcription

1 MANUAL Copyright 2015 by QSL Northern Europe B.V. All Rights Reserved.

2 Table of contents Introduction_V Welcome... 4 What's new... 5 Quick start PDF... 7 System requirements... 8 Quick-EDD/HA EDH_SPVLST Configuration... 9 Schedule EDH_SPVLST task EDH_SPVLST Spoolfile content Login screen Homepage Menu options Sub menu systems Sub menu clients Sub menu partner Sub menu users Sub menu admin Systems page Example notification Clients page Partner page Office page User page Admin page Admin support to users Report page Webmail Mobile phone / Tab Help menu Getting help Notes Date: Thursday, June 08, 2017 / Current page: 2 / Tota l pa ges : 54

3 Introduction_V2 Replication status dashboard Replication information without sign-in into the customer system. Receive periodically replication and system information. Introduction The replication dashboard is developed for Quick-EDD/HA software from Traders and is supported from Quick-EDD/HA Tools version V The dashboard is based on the input from the Quick-EDD/TOOLS program EDH_SPVLST. This program can send an with the replication status and system information. The IBM POWER i system should be enabled to send periodically to our report server. This can be done through a jobschedule or an own CL program that runs with delays. The address to send to is report@edhreport.com. The dashboard is provided as is and does NOT guarantee uptime. The time customer data is saved in our database is also limited to x number of months. If you what more info or have questions please send an to support@edhreport.com This dashboard software is developed by QSL Northern Europe B.V., The Netherlands. The EDH_SPVLST program is developed by Traders, France. Date: Thursday, June 08, 2017 / Current page: 3 / Tota l pa ges : 54

4 Created with the Personal Edition of HelpNDoc: Generate Kindle ebooks with ease Welcome Welcome The dashboards provide a couple of dashboards and details pages that will give general information about the replication- and system status. Depending on your user/sign-in status, partner or office/distributor, information will be shown. A office/distributor can see all there partners and there client information. A partner can see all information from there clients. A client can only see his own systems. Correct order to setup a new office till client level. First the ADMIN user must create an OFFICE Second the office user can create PARTNER(s) and assign this to there OFFICE Create a CLIENT and assign this to a PARTNER Finally create a SYSTEM and assign this to a CLIENT If you are an OFFICE and also sell direct to customers, then create an office and partner for your self. Date: Thursday, June 08, 2017 / Current page: 4 / Tota l pa ges : 54

5 Created with the Personal Edition of HelpNDoc: Free help authoring environment What's new What's new Updates August Change the frequency of processing. s are now processed within 5 minutes. This is now the minimal delay to send s to report@edhreport.com. - Added extra information and button on Client-, Partner- and Office page. - Added for Admin user level a report function - Added a new client level. We renamed the existing level customer to system and added a client level for the customer. With this level we can consolidate systems to one (1) client. We also are able to give clients access to the dashboard to monitor there own systems - Added new views on the main screen. (only available for partner level or higher) - Added a new priority "HIGH PRIORITY". System which are stopped (status END) or have an ERROR(s) will automatically moved to this top priority. If fixed it will automatically move back. - Added the option to select 24/7 support, if the client got such a contract. (only available as partner or higher level) - Added notification option at the system level. (Partner of higher level can configure) - Added in the user profile setti ng options to change the columns and markings for the screens - Omit specific environments from the status dashboard view. Detail information is still available for the omitted environments. - Information description when mouse over table headers - Extended help information about the use of the dashboard screens - Login now gives you only selective information specific for you - User registration request and forgot password added - Company personalized screens for partner and offices (own logo in header of the pages) Date: Thursday, June 08, 2017 / Current page: 5 / Tota l pa ges : 54

6 - Edit user profile button in right top of the screen, for direct editing - Different setup page view - For Admin users, different loggings available - Added new value from adjusted spoolfile for delay setti ngs. The dashboard will recalculate the delay value letter to seconds. - For Admin users, added new menu option WEBMAIL, shortcut to webmail page - For Admin users, added new sub menu option "List FTP", this will list all receiving directories on the FTP server. Ability to check foldername with customer setti ng "source " address - Fixed the import to the database for the "new" spoolfile with the delay character (letter) and *******end of list******* line. - Changed customer environment line in setti ngs. Not needed anymore, now an automatic process. - Adjusted screen height to 1920px - Priority colum not show on main screen if not customer is asigned to specific priority Date: Thursday, June 08, 2017 / Current page: 6 / Tota l pa ges : 54

7 Created with the Personal Edition of HelpNDoc: Produce electronic books easily Quick start PDF Quick start PDF. Quick start pdf You can also download this full HELP. Click here to download full HELP as pdf Date: Thursday, June 08, 2017 / Current page: 7 / Tota l pa ges : 54

8 Created with the Personal Edition of HelpNDoc: Easily create EPub books System requirements PC System Requirements No specific computer requirements are needed. Any internet browser should work. IBM i / Quick-EDD Requirements Minimal Quick-EDD/tools release must be V Version can be found on the main EDH menu. Date: Thursday, June 08, 2017 / Current page: 8 / Tota l pa ges : 54

9 Created with the Personal Edition of HelpNDoc: Full-featured Help generator Quick-EDD/HA EDH_SPVLST Configuration Quick-EDD/HA EDH_SPVLST Configuration On the IBM POWER i system with Quick-EDD/HA you must have the minimal level V of the tools. Environments can be * for all of named for a specific environment Exclude environments here you can define environments that will be excluded from the spoolfile (example test- or old environments) Mail address must be report@edhreport.com this where we handle the spoolfiles for the dashboard Subject can be left default or changed to your own needs Sender this be the same as configured in the dashboard at the customer info (case sensitive, must be equal in system setti ngs dashboard (lower-case and UPPERCASE)) If you also want to receive this spoolfile at an other box the press F9 and page down to go to the next screen where you can add a second address to send the spoolfile to. In order to let the system send s you need to define the SMTP server in Quick-EDD. The set the SMTP server in Quick-EDD choose option 4 from the main EDH menu: Date: Thursday, June 08, 2017 / Current page: 9 / Tota l pa ges : 54

10 Set the correct IP address or host name at the SMTP line and test the setti ng. The EDH_SPVLST program will ONLY use the SMTP value from these setti ngs. The Send a test mail function needs all setti ngs (if needed also the authentication setti ng). Date: Thursday, June 08, 2017 / Current page: 10 / Tota l pa ges : 54

11 Created with the Personal Edition of HelpNDoc: Single source CHM, PDF, DOC and HTML Help creation Schedule EDH_SPVLST task Schedule EDH_SPVLST task Below two possible options to automate this task. We advise to use the CL program and set this with a delay of 1 hour (3600 seconds), you can lower this to 15 minutes (900 seconds) if you what more often updates. Through the standard IBM i Job Schedular Example ADDJOBSCDE JOB(EDHSPV08) CMD(EDH_SPVLST MAIL('REPORT@EDHREPORT.COM') FROMADR('CLIENT@EXTENTION.DOMAIN')) FRQ(*WEEKLY) SCDDATE(*NONE) SCDDAY(*ALL) SCDTIME(080000) JOBD(PMEDHUSR/PMEDH) USER(PMSOFTICF) If you make multiple job schedule entries at different time you will receive multiple updates per day. Through a CL program Example job that loops every 3600 seconds (1 hour) and stops after 23:00 hours. Through a job schedule start this job again. The CL program below is without the EXCLENV parameter. PGM /******************************************************************************/ /* CREATED BY: QSL NORTHERN EUROPE */ /* DATE: */ /* PROGRAM: LOOP PROGRAM FOR QUICK-EDD EDH_SPVLST PROGRAM */ /* FUNCTION: MESSAGE ABOUT STATUS QUICK-EDD REPLICATION */ /******************************************************************************/ /******************************************************************************/ /* DECLARE VARIABLES */ /******************************************************************************/ DCL VAR(&TIME) TYPE(*CHAR) LEN(6) MONMSG MSGID(CPF0000) /******************************************************************************/ /* ADD QUICK-EDD LIBRARIES */ /******************************************************************************/ ADDLIBLE LIB(PMEDH) MONMSG MSGID(CPF0000) ADDLIBLE LIB(PMEDHTOOLS) MONMSG MSGID(CPF0000) /******************************************************************************/ /* CONFIGURE EDH_SPVLST PROGRAM (THIS CREATES THE SPOOLFILE FOR THE DASHBOARD)*/ /* ADJUST FROMADR ADDRESS AND IF NEEDED ENV CODE */ /******************************************************************************/ REPORT: PMEDHTOOLS/EDH_SPVLST ENV(*) EXCLENV(*NONE) + MAIL(REPORT@EDHREPORT.COM) + FROMADR(SOURCE@CLIENT.EXTENTION) /* + Adjust FROMADR address, must be unique + Date: Thursday, June 08, 2017 / Current page: 11 / Tota l pa ges : 54

12 for dashboard for each system. */ /******************************************************************************/ /* RECLAIM RESOURCES */ /******************************************************************************/ RCLRSC /******************************************************************************/ /* RETRIEVE TIME, IF TIME IS 2300 HOURS OR LATER, THEN THE PROGRAM WILL END. */ /* IF NOT PROGRAM WILL LOOP TO LABEL REPORT. */ /* LOOP DELAY TIME 3600 SECONDS (1 HOUR) */ /* ADD JOB SCHEDULE TO START THIS JOB AGAIN AFTER 0000 O'CLOCK */ /* FOR EXAMPLE 0010 O'CLOCK */ /******************************************************************************/ RTVSYSVAL SYSVAL(QTIME) RTNVAR(&TIME) IF (&TIME > '230000') GOTO END DLYJOB DLY(3600) GOTO CMDLBL(REPORT) END: ENDPGM The address that is used for the FROMADR must be equal to the SOURCE in the system setting of the dashboard (lowercase and UPPERCASE). Compile this program to for example PMEDHUSR and give it a unique name like SPVLSTDLY. You can submit this program with a job schedule, for example 00:10 hours, this means that the job will start daily at 00:10 and stops daily after 23:00 hours. Date: Thursday, June 08, 2017 / Current page: 12 / Tota l pa ges : 54

13 Created with the Personal Edition of HelpNDoc: Free Web Help generator EDH_SPVLST Spoolfile content EDH_SPVLST spoolfile content The dashboard is based on the content of the spoolfile created by the Quick-EDD program EDH_SPVLST. For the dashboard we only show the content of the replication status, but there is more content in the spoolfile. Date: Thursday, June 08, 2017 / Current page: 13 / Tota l pa ges : 54

14 Replication status Depending on the number of environments these lines can be one or more. Date shown is date that job (replication) started. Work Active Jobs SBS PMEDH Gives an overview of the PMEDH sub-system with used processor time. If a different sub-system is configured for PMEDH an empty work active jobs will shown. Work active jobs SBS QSYSWRK This shows all Quick-EDD tasks running in the sub-system QSYSWRK Work system status (WRKSYSSTS) System status information print. Date: Thursday, June 08, 2017 / Current page: 14 / Tota l pa ges : 54

15 Created with the Personal Edition of HelpNDoc: Free PDF documentation generator Login screen Login screen You need an active account to sign-in. If you don't have an account, request an account by filling in the form. Account will be blocked after you try 5 times to sign in with the wrong credentials. You can request a password reset with your address. If you need more support please mail to: support@edhreport.com. Date: Thursday, June 08, 2017 / Current page: 15 / Tota l pa ges : 54

16 Request account When requesting an account the administrator will be informed and need to activate the account. Login = Unique address Date: Thursday, June 08, 2017 / Current page: 16 / Tota l pa ges : 54

17 Created with the Personal Edition of HelpNDoc: Full-featured Documentation generator Homepage Home page Depending on the access privilege given, screens will or will not be available. This page got an automatic refresh every 120 seconds. Screen can be viewed in portrait and is 1000PX width and 1920 height. * Menu options depend on user status. Main menu Home: Dashboard overview screen System: IBM i POWER systems definitions. Systems will assigned to Clients. Clients: End user (customer) information. A customer can have multiple systems with Quick-EDD. A client can only see their own systems. Partners: Clients are assigned to a partner. A partner can see all his own clients. If a client got a third party 24/7 contact then it is also possible that not only the partner can see the system, but also the 24/7 contact partner. Offices: This are Traders's (QSL) offices and distributors. They can see all their partners, clients and systems. Status: There are 4 status blocks. If there are no systems defined for a specific status, then we will not show this status on screen. - HIGH PRIORITY Systems replication information with any value higher then threshold and/or status "END" will be automatically moved to this "HIGH" priority level (status, delay, error and entries) and systems which did not send-in new information longer then 24 hours. Systems will automatically be moved back to their original priority when all value's are under the threshold again and status is "RUN". - 1st PRIORITY, 2nd PRIORITY and OTHER are also available to separate systems from each other. Date: Thursday, June 08, 2017 / Current page: 17 / Tota l pa ges : 54

18 Priority 1: These are client with high monitoring priorities. For example new clients, migrations and/ or switches planned. Priority 2: Clients with normal priorities. For example clients with monitoring contract Other: All other clients without any contract If you don't have any customers assigned to a specific priority, then this specific priority will not be shown on this screen. * You can decide what priority you give to your customers Columns: If a value goes out of range a warning sign will be shown If you click [warning] next to Source, you will only get a list of the entries that have warnings (are above threshold). Status: Replication status Run or END. If END a warning will be shown. If END replication is NOT active. Delay: Time delay in seconds. If greater than 900 (seconds) by default a warning will be shown. Wait: Number of objects waiting to be synced. Ok: Number of objects that are synced OK after start of replication. Active: Number of active sync tasks running. Error: Number of objects that are Not OK (NOK). By default if more then 0 (zero) a warning will be shown. Objects in error need attention, must be fixed. Check object(s) in replication environment, read messages on source and target system. Entries: Number of journal entries waiting to be applied on target. By default if more then entries a warning will be shown. * you can change the defaults at the edit customer screen. You can set different values for each client. Time since last update: The time that the dashboard processed for the last time data from the client More info: The last spoolfile processed (EDH_SPVLST) By clicking on the client name or anywhere in the client row columns you will be redirected to the client page with all client details and history. Date: Thursday, June 08, 2017 / Current page: 18 / Tota l pa ges : 54

19 Created with the Personal Edition of HelpNDoc: Easily create Qt Help files Menu options Menu options Dependent on your user status, menu options will be shown. If your: - Admin, you will have all options - Offices, you will see, Home, Systems, Clients, Partners, Help - Partners, you will see, Home, Systems, Clients, Help - Clients, you will only see, Home, Systems, Help The different menu pages are described in topics of this help. Some menu options/pages have sub menu options, these sub menu options are described in the sub menu pages of this topic. Date: Thursday, June 08, 2017 / Current page: 19 / Tota l pa ges : 54

20 Created with the Personal Edition of HelpNDoc: Full-featured EBook editor Sub menu systems Sub menu systems This menu is visible for customer partner - and assigned office users. Menu options on customer page. Edit: Edit customer setti ngs (customer information, , set warning limits, set priority,...) Dashboard: Overview replication information Setti ngs: View setti ngs Contact: Contact information customer Date: Thursday, June 08, 2017 / Current page: 20 / Tota l pa ges : 54

21 Created with the Personal Edition of HelpNDoc: Easily create Web Help sites Sub menu clients Sub menu customer This menu is visible for customer partner - and assigned office users. Menu options on customer page. Edit: Edit customer setti ngs (customer information, , set warning limits, set priority,...) Dashboard: Overview replication information Inactive Systems: Overview of "old" systems with Quick-EDD environments Contact: Contact information customer Users: Users assigned to this client Date: Thursday, June 08, 2017 / Current page: 21 / Tota l pa ges : 54

22 Created with the Personal Edition of HelpNDoc: Create help files for the Qt Help Framework Sub menu partner Sub menu partner This menu is visible for assigned partner and office users. Menu options on partners page. A partner can see all information of all customers assigned to this partner. Edit: Edit partner setti ngs Priority View: shows systems in order of priority Client View: shows clients in alphabetic order Dashboard: Replication overview of all partner customers Inactive Systems: Overview of all inactive customers and replication history Contact: Contact information partner Users: User profiles assigned to the partner. There is no user class difference, all are equal. Date: Thursday, June 08, 2017 / Current page: 22 / Tota l pa ges : 54

23 Created with the Personal Edition of HelpNDoc: Free Web Help generator Sub menu users Sub menu users This menu is visible for partner and office. Office user can edit user profile settings. Last logins: Last login information with date, time and IP address Active users: List of all active/enabled users with the option to edit user profiles Inactive users: List of all inactive users with the option to edit user profiles Open registrations: List of all new requested user profiles. These profiles are not active yet and must be approved and assigned to a partner or office. Date: Thursday, June 08, 2017 / Current page: 23 / Tota l pa ges : 54

24 Created with the Personal Edition of HelpNDoc: Generate Kindle ebooks with ease Sub menu admin Sub menu admin This menu only visible for admin user. Setti ngs: possibility to change/set browser page title and to set the default warning limits for delay and entries. Logs: There are 3 logs available: - Logins: view last user login information - Create and update log: view last changes and new entries - Errors List FTP: View list of all customer directories on server. List will show customer name and address. address must be equal to customer setti ngs. Date: Thursday, June 08, 2017 / Current page: 24 / Tota l pa ges : 54

25 Created with the Personal Edition of HelpNDoc: Easily create Help documents Systems page Systems page The systems page hold all system information and the history of processed data. A client will only see there own systems. A partner will see all their client systems A office will see all systems of all their partners. The systems view, will also show the remarks and contract information. By clicking on a system will show you all the processed information in the dashboard for that system. SYSTEM DETAILS Clicking on a system will show you history of information processed. Date: Thursday, June 08, 2017 / Current page: 25 / Tota l pa ges : 54

26 If you click on [warnings] next to Source text will show you a list of all entries with warnings. The envelop will show you hoover text of the type send and addresses send to (only for partner and office level users available). Date: Thursday, June 08, 2017 / Current page: 26 / Tota l pa ges : 54

27 ADD SYSTEM The add system will hold information about priority, warnings, additional system information, etcetera. Dashboard settings Active if the client is active it will be shown on the dashboard, if not active you would see the client in the dashboard, also there will not be an import of the data into the database. Priority: Depending on your level you can set a priority level. This can be different for all levels. Exclude code If the are in Quick-EDD environments that you don't want to see in your dashboard you can enter the environment code to omit the form the dashboard. Example (A1_SND). You DO NOT have to exclude RCV environments these will automatically be excluded from the environments. Delay Limit default value before a warning is shown, can be changed. Delay warning is calculated in seconds. Entrie Limit default value before a warning is shown, can be changed. Date: Thursday, June 08, 2017 / Current page: 27 / Tota l pa ges : 54

28 System settings System name: Give the system a recognizable name. Contact name/ This is the contact name of the client which should be informed when questions are asked. This value can also be used by the automatic alerts Phone number: Phone number of client source: This must be set equal (exactly the same) as used in the Quick-EDD program EDH_SPVLST (lower-case and CAPITALS). Date: Thursday, June 08, 2017 / Current page: 28 / Tota l pa ges : 54

29 SUPPORT SERVICES (only office level users): If a client got a SLA (Service Level Agreement) you can select one of the options. This will show a extra icon at the customer. If needed, request your office/distributor to enable. If a services is selected an icon will be shown behind the system name; - 24/7 telephone support - 24/7 monitoring support - Management contract If you select a 24/7 Support supplier, then this system will also been shown on the support supplier dashboard. Date: Thursday, June 08, 2017 / Current page: 29 / Tota l pa ges : 54

30 alerts These setti ngs are available from partner level and up. alerts can be configured based on the RUN / END status and number of ERRORS. You can also define a delay time before s are resend. s can be send the multiple addresses. Mail on Status END: Will send an when an environment got the status END. Mail on Error: Will send an if there are errors above the threshold number. Put customer on CC: address will be used as defined for the contact name for this system. Put partner on CC: will be send to address defined at the partner setti ngs. Put office on CC: will be send to address defined at the office setti ngs. Extra mail address: Here you can define extra addresses comma separated. Mail delay: Delay time in seconds before next will be send for same status. Ignore warnings schema During planned downtime (IPL, BACKUP, etc...) there is an option to ignore warnings for and reporting. During the selected days and hours no s will be send to selected addresses and for reporting those lines will not be include in the reports. Each row enables you to set a time to exclude. If you have multiple environments you will see those environments also in this screen. Date: Thursday, June 08, 2017 / Current page: 30 / Tota l pa ges : 54

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32 Created with the Personal Edition of HelpNDoc: Easily create Help documents Example notification Systems page Depending on your user level sign in, notification options below are available. There are three (3) different notification s, see example mails below. s can be send to the different levels configured, the addresses are collected from the database. Also there is the possibility to send s to other addresses through the "Extra mail address" option. * { } = variable text, collected from the database No updates from system { } received Dear customer, We have detected that system { } has stopped sending update information to our dashboard for more than 12 hours. Updates are send by from the IBM Power I system. Info: Mainly there are 2 common issues why we do not receive updates: 1) The Quick-EDD (EDH_SPVLST) job is not active anymore. This program is initiated by the job scheduler entry (x times a day) or there is a loop program (CL) created in the PMEDH sub-system which is started by the job scheduler 2) There is a communication error on outgoing mails or common loss of internet connection; If this is a planned stop, you can safely ignore this mail. If this is an unplanned stop of communication, please check the 2 common reasons named above. The system will automatically be disabled from the dashboard after 168 hours (1 week) of communication loss. Systems can be enabled again via the system settings in the Quick-EDD Dashboard. Date: Thursday, June 08, 2017 / Current page: 32 / Tota l pa ges : 54

33 If you have any questions regarding this mail, or have difficulties to start the replication again and need any assistance, feel free to contact us: Contact your partner: { } send mail to: { } or contact QSL Group directly: QSL Northern Europe B.V.{ } send mail to: { } or start a support call: To start a support call, please visit the website: Best regards, QSL Group Quick-EDD Dashboard System { } needs your attention (errors) Dear customer, We have detected that environment { }_SND on system { } shows 3 object(s) in error. Info: When an object is in error, this object cannot be replicated to the target system. Therefore, it is necessary to investigate these errors and solve where possible. If needed you can adjust the threshold for errors in the system settings on the dashboard website. If you have any questions regarding this mail, or have difficulties solving the error status of the object and need any assistance, feel free to contact us: Contact your partner: { } send mail to: { } Contact QSL Group directly: { }. send mail to: [ } Start a support call: To start a support call, visit the QSL support website: Best regards, QSL Group Quick-EDD Dashboard Replication on system { } stopped Dear customer, We have detected that environment { }_SND on system { } has stopped its replication. If this is a planned stop, you can safely ignore this mail. If this is an unplanned stop, please check your replication. If you have any questions regarding this mail, or have difficulties to start the replication again and need any assistance, feel free to contact us: Contact your partner: { } send mail to: { } or contact QSL Group directly: QSL Northern Europe B.V.{ } send mail to: { } Date: Thursday, June 08, 2017 / Current page: 33 / Tota l pa ges : 54

34 Start a support call: To start a support call visit the website: Best regards, QSL Group Quick-EDD Dashboard Replication stopped and errors (stopped & errors) Dear customer, We have detected that environment { }_SND on system { } has stopped its replication and shows 3 objects in error. If this is a planned stop, you can safely ignore this mail. If this is an unplanned stop, please check your replication. Objects in error: When an object is in error, this object cannot be replicated to the target system. Therefore, it is necessary to investigate these errors and solve where possible. If needed you can adjust the threshold for errors in the system settings on the dashboard website. If you have any questions regarding this mail, or have difficulties starting the replication or solving the error status of the object and need any assistance, feel free to contact us: Contact your partner: { } send mail to: { } Contact QSL Group directly: QSL Northern Europe B.V. send mail to: supportne@qsl-ne.com Start a support call: To start a support call visit the website: Best regards, QSL Group Quick-EDD Dashboard Date: Thursday, June 08, 2017 / Current page: 34 / Tota l pa ges : 54

35 Created with the Personal Edition of HelpNDoc: What is a Help Authoring tool? Clients page Clients page The client is only available for partner level or higher. It will show all your clients. By clicking on the client you will see the clients systems. Client registration Date: Thursday, June 08, 2017 / Current page: 35 / Tota l pa ges : 54

36 When adding a new customer you must attach the customer to a partner. Fields with a * are required. Contact information is only informational. Date: Thursday, June 08, 2017 / Current page: 36 / Tota l pa ges : 54

37 Created with the Personal Edition of HelpNDoc: Free iphone documentation generator Partner page Partner page The partner page hold all partner information. Clients are attached to a partner. Before we can add a new client the partner must already exists. The client is attached to a partner and the partner is attached to a office/distributor. When adding a new customer it must be connected to a partner. Date: Thursday, June 08, 2017 / Current page: 37 / Tota l pa ges : 54

38 A partner can also indicate whether they provide contractual support fro Quick-EDD. In addition there is a default setti ng to put the priority level on the dashboard screen. Date: Thursday, June 08, 2017 / Current page: 38 / Tota l pa ges : 54

39 Created with the Personal Edition of HelpNDoc: Free EBook and documentation generator Office page Office page When your a ADMIN user you can see all offices/distributors. You are able to edit and ADD new offices. An Office is the same as a distributor of Quick-EDD/HA. An Office/Distributor is responsible for one or more partners. When adding a new partner, it must be connected to an Office. New partners and customers can also be added. Office logo can be uploaded. Date: Thursday, June 08, 2017 / Current page: 39 / Tota l pa ges : 54

40 Created with the Personal Edition of HelpNDoc: Free EPub and documentation generator User page User page Users are attached to an office, partner or client. You must select the office, partner or client to give the user the correct view (access) of his or her clients. The user can decide if they want to see check marks or number information. When the user is signed-in he/she can edit their own profile and have the option to select which info will be shown in the dashboard. Date: Thursday, June 08, 2017 / Current page: 40 / Tota l pa ges : 54

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42 Created with the Personal Edition of HelpNDoc: Easy EBook and documentation generator Admin page Admin page Admin users have all options available of the dashboard. The menu additional menu options are described here. Page title By default all browser pages got corresponding page tiltles. These titles are made up in three sections. Each section can be changed. There is only one option to change, so if changed all users will see these changes. Dashboard default values When adding a new customer these values will be completed in the customer page. These setti ngs can be made specific for each customer. Delay Limit: This setti ng is specified in seconds. The EDH_SPVLST spoolfile will report in several notation, all will be recalculated to seconds for warning level. o Delay value can have different characters; S for seconds Date: Thursday, June 08, 2017 / Current page: 42 / Tota l pa ges : 54

43 M for minutes H for hours D for days Entrie Limit: Number of entries waiting before a warning is shown. HOUSEKEEPING ADMIN users also have the possibility to delete items. When deleting items they will be deleted permanently. You will be prompted when clicking the delete button. - Systems: If you delete a system, ALL records in the database will be delete; - Clients: This will delete also ALL systems and users assigned to this client. This does not effect any partner or office; - Partner: This will delete also ALL users assigned to this partner. Systems and client will be disconnected from this partner and are only visible for ADMIN users; - Office: This will delete also ALL users assigned to this office. Partners, Client and systems are not effected by this. The partners of this office are only visible for ADMIN users. The ADMIN user can re-assign partners, clients and systems if needed. The prompt message will tell you what will happen. If OK it will be irreversible! No backup available! So be careful. Date: Thursday, June 08, 2017 / Current page: 43 / Tota l pa ges : 54

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45 Created with the Personal Edition of HelpNDoc: Easily create iphone documentation Admin support to users ADMIN support to users If a user (office, partner or client) needs help, and you want to see what they are seeing, then you can create a secondary user and assign this to the same office, partner or client. You must sign-off form your "normal" user account and sign-in with this user account if you use the same browser or you must use an other secondary browser. Date: Thursday, June 08, 2017 / Current page: 45 / Tota l pa ges : 54

46 Created with the Personal Edition of HelpNDoc: Free Web Help generator Report page Report page Admin users have the option to create a report for a system. Report page works fine with the following browser: - Chrome - IE (internet explorer) - Edge Selection page Several selection can be made. - Choose systeem - choose periode - Select detail information taken into the report Report result page If there are multiple environments then they all will be shown with each there own details. Report result page will be shown in a new browser tab and is optimized for printing. Report below, is with all details selected. Date: Thursday, June 08, 2017 / Current page: 46 / Tota l pa ges : 54

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48 Created with the Personal Edition of HelpNDoc: Free Web Help generator Webmail Menu option Webmail This menu only visible for admin user. Webmail menu option will open a new webpage to the receiving box for the EDH_SPVLST . Here you're able to check all incoming s. You need to have signin information. Date: Thursday, June 08, 2017 / Current page: 48 / Tota l pa ges : 54

49 Created with the Personal Edition of HelpNDoc: Free Kindle producer Mobile phone / Tab Smart phone / Tab The dashboard screens does also work on your smart phone or tab. If you make a short cut we also added the recognizable icon. Icon shortcut Login screen Date: Thursday, June 08, 2017 / Current page: 49 / Tota l pa ges : 54

50 Dashboard Date: Thursday, June 08, 2017 / Current page: 50 / Tota l pa ges : 54

51 Created with the Personal Edition of HelpNDoc: Easily create PDF Help documents Help menu Help Menu option Help This options bring you to this help information. Date: Thursday, June 08, 2017 / Current page: 51 / Tota l pa ges : 54

52 Created with the Personal Edition of HelpNDoc: Produce electronic books easily Getting help Getting help For more help please send an to Date: Thursday, June 08, 2017 / Current page: 52 / Tota l pa ges : 54

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