bizhub C3850 ALL ACTIVE SOLUTIONS July 2015

Transcription

1 SSD SUPPORT SOLUTIONS ALL ACTIVE SOLUTIONS July 2015 Legal Notice This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized service representatives. Konica Minolta recommends that all service be performed by an authorized service representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information, opinion, advice or content of this document. USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR APARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND NCAPABLE OF EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, AND CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT Konica Minolta Business Solutions U.S.A., Inc

2 Table of Contents Page 2 of 24 Scanned images have digital noise / lines across the image How to enable Vendor 2 mode "Fax Memory Full Message" witch will cause the MFP fail to receive faxes. Installing the AU 201H card reader i Option compatibility A URL containing the destination of the scan can be sent to an address Konica Minolta SAP certified MFP/printer device types. Firmware and Utility compatibility How to install the vendor cable Transfer Belt damage prevention. PKI availability Fax forwarding as PDF to SMB and FTP Ability to request SHA certificate. The MFP will not Fax more then one page when receiving when managed by the Pharos BluePrint Application, a error will occur Konica Minolta Business Solutions U.S.A., Inc Page 2 of 24

3 Page 3 of 24 Scanned images have digital noise / lines across the image Problem Solution ID: KBA Updated: 6/9/2015 8:17:44 PM Related Products:bizhub C3350, Problem Scanned images have digital noise / lines across the image Solution CAUSE: Failed MFP board. SOLUTION: Replace MFP board. P/N A3GNH Attachments Double click paper clip icon to view the attachment Example.pdf (2.80 MB) 2015 Konica Minolta Business Solutions U.S.A., Inc Page 3 of 24

4 How to enable Vendor 2 mode Page 4 of 24 How To ID: KBA Updated: 6/9/2015 8:25:49 PM Related Products:bizhub C3350, Question How to enable Vendor 2 mode Answer Cause: To enable Vendor 2 mode, it must be enabled by Security Service Mode. Solution: In order to get into Security Service Mode you must first get into Tech Rep mode, in the usual way. Then press the Stop key and type Select 1. Billing Select 4. Management Function Select 1. Management Function Choice Select Vendor 2 Select the OK soft button Konica Minolta Business Solutions U.S.A., Inc Page 4 of 24

5 Page 5 of 24 How to enable Vendor 2 mode (cont.) To change the displayed vendor message from this point: Select 2. Message Select the Message Type according to the chart below: Type 1 = Insert Funds Type 2 = Please insert card Type 3 = Insert funds or set card. After selecting the desired message, select OK soft button select Close soft button and press the Yellow Reset hard button. Power off the MFP and install the vendor cable at CN407 on the MFPB (PWB Assembly) see attached file. Attachments Double click paper clip icon to view the attachment c3850 cn407.doc (1, KB) 2015 Konica Minolta Business Solutions U.S.A., Inc Page 5 of 24

6 "Fax Memory Full Message" witch will cause the MFP fail to receive faxes. Page 6 of 24 Problem Solution ID: KBA Updated: 6/9/2015 8:00:22 PM Related Products:bizhub 4050,bizhub 4750,bizhub C3350, Problem "Fax Memory Full Message" witch will cause the MFP fail to receive faxes. Solution CAUSE: Memory overflow when receiving faxes. SOLUTION: Firmware has been created to resolve this anomaly. C3850/C3350 Non supported Web Browser Download file name bizhubc3850series_cont_a3gn30gc exe bizhubc3850series_cont_a3gn30g exe DLBT EN.doc C3850/C3350 Supported Web Browser Download file name bizhubc3850series_cont_a3gn30gc516 W51.exe (Web Browser) bizhubc3850series_cont_a3gn30g exe DLBT EN.doc [bizhub 4750/4050 Non supported Web Browser Download file name bizhub4050series_cont_a6f730gc exe bizhub4050series_cont_a6f730g exe DLBT EN.doc bizhub 4750/4050 Supported Web Browser Download file name bizhub4050series_cont_a6f730gc516 W51.exe (Web Browser) bizhub4050series_cont_a6f730g exe bizhub4050series_cont_a6f730gx500.exe DLBT EN.doc Log onto to download the firmware listed above. NOTE: Be sure to pay close attention to the readme, some of the order to load firmware may have changed or DIPSW setting's may need to be enabled. Attachments Double click paper clip icon to view the attachment PRI_DLBT EN_0.doc (57.50 KB) PRI_DLBT EN_0.doc (58.00 KB) 2015 Konica Minolta Business Solutions U.S.A., Inc Page 6 of 24

7 "Fax Memory Full Message" witch will cause the MFP fail to receive faxes. (cont.) PRI_DLBT EN_0.doc (64.00 KB) PRI_DLBT EN_0.doc (58.00 KB) Page 7 of Konica Minolta Business Solutions U.S.A., Inc Page 7 of 24

8 Installing the AU 201H card reader How To Page 8 of 24 ID: KBA Updated: 6/9/2015 8:29:32 PM Related Products:bizhub C3350, Question How to install the AU 201H card reader. Answer Please follow the steps outlined below to install and configure the AU 201H. 1. Install the loadable device driver which can be located on One Stop Product Support g Authentication Devices g AU 201H (HID Prox) g Base Firmware g Version C3350_C3850_C3100_C3100P_00 2. Log into PageScope Web Connection (PSWC). 3. Enable User Authentication and create a user. 4. Select Administrator mode. 5. Select Security mode. 6. Enable Card Authentication. 7. On the machine, select Administrator Mode. 8. Select User Authentication mode. 9. Select IC Card Registration. 10. Register the HID card Konica Minolta Business Solutions U.S.A., Inc Page 8 of 24

9 i Option compatibility Page 9 of 24 Reference ID: KBA Updated: 6/9/2015 8:45:08 PM Related Products:bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 223,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 224e,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 283,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 284e,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 36,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 361,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 363,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 364e,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 4050,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 42,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub 421,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 423,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 454e,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 4750,bizhub 501,bizhub 501,bizhub 501,bizhub 501,bizhub 501,bizhub 501,bizhub 501,bizhub 501,bizhub 501,bizhub 501,bizhub 501,bizhub 501,bizhub 501,bizhub 501,bizhub 501,bizhub 501,bizhub 501,bizhub 501,bizhub 501,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 552,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 554e,bizhub 601,bizhub 601,bizhub 601,bizhub 601,bizhub 601,bizhub 601,bizhub 601,bizhub 601,bizhub 601,bizhub 601,bizhub 601,bizhub 601,bizhub 601,bizhub 601,bizhub 601,bizhub 601,bizhub 601,bizhub 601,bizhub 601,bizhub 652,bizhub 652,bizhub 652,bizhub 652,bizhub 652,bizhub 652,bizhub 652,bizhub 652,bizhub 652,bizhub 652,bizhub 652,bizhub 652,bizhub 652,bizhub 652,bizhub 652,bizhub 652,bizhub 652,bizhub 652,bizhub 652,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub 654,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 654e,bizhub 751,bizhub 751,bizhub 751,bizhub 751,bizhub 751,bizhub 751,bizhub 751,bizhub 751,bizhub 751,bizhub 751,bizhub 751,bizhub 751,bizhub 751,bizhub 751,bizhub 751,bizhub 751,bizhub 751,bizhub 751,bizhub 751,bizhub 754,bizhub 754,bizhub 754,bizhub 754,bizhub 754,bizhub 754,bizhub 754,bizhub 754,bizhub 754,bizhub 754,bizhub 754,bizhub 754,bizhub 754,bizhub 754,bizhub 754,bizhub 754,bizhub 754,bizhub 754,bizhub 754,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub 754e,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C203,bizhub C220,bizhub C220,bizhub C220,bizhub C220,bizhub C220,bizhub C220,bizhub C220,bizhub C220,bizhub C220,bizhub C220,bizhub C220,bizhub C220,bizhub C220,bizhub C220,bizhub C220,bizhub C220,bizhub C220,bizhub C220,bizhub C220,bizhub C224,bizhub C224,bizhub C224,bizhub C224,bizhub C224,bizhub C224,bizhub C224,bizhub C224,bizhub C224,bizhub C224,bizhub C224,bizhub C224,bizhub C224,bizhub C224,bizhub C224,bizhub C224,bizhub C224,bizhub C224,bizhub C224,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C224e,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C253,bizhub C280,bizhub C280,bizhub C280,bizhub C280,bizhub C280,bizhub C280,bizhub C280,bizhub C280,bizhub C280,bizhub C280,bizhub C280,bizhub C280,bizhub C280,bizhub C280,bizhub C280,bizhub C280,bizhub C280,bizhub C280,bizhub C280,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C284e,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C3350,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C35,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C353,bizhub C360,bizhub C360,bizhub C360,bizhub C360,bizhub C360,bizhub C360,bizhub C360,bizhub C360,bizhub C360,bizhub C360,bizhub C360,bizhub C360,bizhub C360,bizhub C360,bizhub C360,bizhub C360,bizhub C360,bizhub C360,bizhub C360,bizhub C364,bizhub C364,bizhub C364,bizhub C364,bizhub C364,bizhub C364,bizhub C364,bizhub C364,bizhub C364,bizhub C364,bizhub C364,bizhub C364,bizhub C364,bizhub C364,bizhub C364,bizhub C364,bizhub C364,bizhub C364,bizhub C364,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,bizhub C364e,,,,,,,,bizhub C3850,,,,,,,,,,,,bizhub C451,bizhub C451,bizhub C451,bizhub C451,bizhub C451,bizhub C451,bizhub C451,bizhub C451,bizhub C451,bizhub C451,bizhub C451,bizhub C451,bizhub C451,bizhub C451,bizhub C451,bizhub C451,bizhub C451,bizhub C451,bizhub C451,bizhub C452,bizhub C452,bizhub C452,bizhub C452,bizhub C452,bizhub C452,bizhub C452,bizhub C452,bizhub C452,bizhub C452,bizhub C452,bizhub C452,bizhub C452,bizhub C452,bizhub C452,bizhub C452,bizhub C452,bizhub C452,bizhub C452,bizhub C454,bizhub C454,bizhub C454,bizhub C454,bizhub C454,bizhub C454,bizhub C454,bizhub C454,bizhub C454,bizhub C454,bizhub C454,bizhub C454,bizhub C454,bizhub C454,bizhub C454,bizhub C454,bizhub C454,bizhub C454,bizhub C454,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C454e,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C550,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C552DS,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C554e,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C650,bizhub C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C652DS,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C654e,bizhub C754,bizhub C754,bizhub C754,bizhub C754,bizhub C754,bizhub C754,bizhub C754,bizhub C754,bizhub C754,bizhub C754,bizhub C754,bizhub C754,bizhub C754,bizhub C754,bizhub C754,bizhub C754,bizhub C754,bizhub C754,bizhub C754,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,bizhub C754e,i Option,i Option,i Option,i Option,i Option,i Option,i Option,i Option,i Option,i Option,i Option,i Option,i Option,i Option,i Option,i Option,i Option,i Option,i Option Reference 2015 Konica Minolta Business Solutions U.S.A., Inc Page 9 of 24

10 i Option compatibility (cont.) Page 10 of Konica Minolta Business Solutions U.S.A., Inc Page 10 of 24

11 i Option compatibility (cont.) Page 11 of Konica Minolta Business Solutions U.S.A., Inc Page 11 of 24

12 Page 12 of 24 A URL containing the destination of the scan can be sent to an address Problem Solution ID: KBA Updated: 6/9/2015 8:13:39 PM Related Products:bizhub 4050,bizhub 4750,bizhub C3350, Problem A URL containing the destination of the scan can be sent to an address Solution CAUSE: Verification of destination setting's can send a URL to a address. SOLUTION: C3350, C3850, 4050 and 4750 can all notifications or do a URL notification. Example: User1 scans a job and sets a URL address destination, the URL containing the destination of the scan can be sent to an address. NOTE: If everything is set up, make sure Certificate Verification is disabled. If reference is needed please use the attached 4050_4750_c3350_c3850_Verification.pdf for verification and set up. Solution provided by Douglas Popp Contact Support Center. NOTE: To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: Attachments Double click paper clip icon to view the attachment 4050_4750_c3350_c3850_Verification.pdf ( KB) 2015 Konica Minolta Business Solutions U.S.A., Inc Page 12 of 24

13 Reference Konica Minolta SAP certified MFP/printer device types. Page 13 of 24 ID: KBA Updated: 6/9/2015 8:44:06 PM Related Products:bizhub 222,bizhub 223,bizhub 224e,bizhub 25e,bizhub 282,bizhub 283,bizhub 284e,bizhub 3300P,bizhub 3320,bizhub 36,bizhub 361,bizhub 362,bizhub 363,bizhub 364e,bizhub 4000P,bizhub 4020,bizhub 4050,bizhub 40P,bizhub 42,bizhub 421,bizhub 423,bizhub 454e,bizhub 4750,bizhub 501,bizhub 552,bizhub 554e,bizhub 601,bizhub 652,bizhub 654e,bizhub 751,bizhub 754e,bizhub C20,bizhub C203,bizhub C20P,bizhub C220,bizhub C224,bizhub C224e,bizhub C25,bizhub C253,bizhub C280,bizhub C284,bizhub C284e,bizhub C3350,bizhub C35,bizhub C353,bizhub C353P,bizhub C35P,bizhub C360,bizhub C364,bizhub C364e,,bizhub C451,bizhub C452,bizhub C454,bizhub C454e,bizhub C550,bizhub C552,bizhub C552DS,bizhub C554,bizhub C554e,bizhub C650,bizhub C652,bizhub C652DS,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,bizhub PRESS 1052,bizhub PRESS 1250,bizhub PRESS 1250P,bizhub PRO 1051,bizhub PRO 1200,bizhub PRO 1200P,bizhub PRO 950,bizhub PRO 951,magicolor 4650DN,magicolor 4650EN,magicolor 4690MF,PagePro 5650EN Reference Konica Minolta is an official member of the SAP Printer Vendor Program and offers within this program support for the following KM MFPs/printers SAP device types. bizhub C224e bizhub C284e bizhub C364e bizhub C454e bizhub C554e bizhub C654e bizhub C754e bizhub C754 bizhub C654 bizhub C554 bizhub C454 bizhub C364 bizhub C284 bizhub C224 bizhub C652DS bizhub C552DS bizhub C652 bizhub C552 bizhub C452 bizhub C650 bizhub C550 bizhub C451 bizhub C360 bizhub C Konica Minolta Business Solutions U.S.A., Inc Page 13 of 24

14 Konica Minolta SAP certified MFP/printer device types. (cont.) bizhub C220 bizhub C353 bizhub C353P bizhub C253 bizhub C203 bizhub C35 bizhub C35P bizhub C25 bizhub C20 bizhub C20P bizhub C3350 magicolor 4650 EN magicolor 4650 DN magicolor 4695MF bizhub PRESS 1250 bizhub PRESS 1250P bizhub PRESS 1052 bizhub PRO 951 bizhub PRO 1200 bizhub PRO 1200P bizhub PRO 1051 bizhub PRO 950 bizhub 754 bizhub 754e bizhub 654 bizhub 654e bizhub 554e bizhub 454e bizhub 364e bizhub 284e bizhub 224e bizhub 652 bizhub 552 bizhub 751 bizhub 601 bizhub 501 bizhub 421 bizhub 361 bizhub 362 bizhub 282 bizhub 222 bizhub 423 bizhub 363 bizhub 283 bizhub 223 bizhub 42 bizhub 36 bizhub 40P Page 14 of Konica Minolta Business Solutions U.S.A., Inc Page 14 of 24

15 Page 15 of 24 Konica Minolta SAP certified MFP/printer device types. (cont.) bizhub 25e bizhub 3300P bizhub 4000P bizhub 4700P bizhub 3320 bizhub 4020 bizhub 4050 bizhub 4750 PagePro 5650EN Refer to the attached documentation for complete information about the SAP Printer Vendor Program. Notes: 1. KMBS USA Supported device type languages; Supported languages: Latin1 Supported languages: ISO (Latin1) Supported languages: Unicode (UTF 8) Please refer to the attached SAP_Note _Version_75.pdf for additional information. 2. The latest SAP device types are available via the Konica Minolta One Stop Product Support site. 3. To view a PDF, you may need to download a free copy of Adobe Reader. Attachments Double click paper clip icon to view the attachment SAP_Printer_Vendor_Program.pdf ( KB) SAP_Note_ _Version_75.pdf ( KB) sapnote_ pdf ( KB) selectdevtype_wizard.pdf ( KB) 2015 Konica Minolta Business Solutions U.S.A., Inc Page 15 of 24

16 Firmware and Utility compatibility Reference Page 16 of 24 ID: KBA Updated: 6/9/2015 8:37:42 PM Related Products:bizhub 224e,bizhub 284e,bizhub 364e,bizhub 4050,bizhub 454e,bizhub 4750,bizhub 554e,bizhub 654e,bizhub 754e,bizhub C284,bizhub C284e,bizhub C3350,bizhub C364e,bizhub C3850,bizhub C454,bizhub C454e,bizhub C554,bizhub C554e,bizhub C654,bizhub C654e,bizhub C754,bizhub C754e,Download Manager,Driver Packaging Utility,Font Management Utility,License Install Utility,Log Management Utility,PageScope Net Care Device Manager,Panel Customize Tool Reference Please refer to the attached document to help clear up what Firmware is compatible with the various tools and utilities. Notes: 1. The first section of Column C indicates the firmware Function Level which is supported. 2. To view the attached document, you may need to download a free copy of Microsoft Excel Viewer (74MB). Attachments Double click paper clip icon to view the attachment Application_SupportedFW_List_ISD.xls (82.50 KB) Application_SupportedFW_List_ISD.xls (71.00 KB) Application_SupportedFW_List_ISD_28Oct2014.xls (64.50 KB) 2015 Konica Minolta Business Solutions U.S.A., Inc Page 16 of 24

17 Page 17 of 24 How to install the vendor cable How To ID: KBA Updated: 6/9/2015 8:24:21 PM Related Products:bizhub C3350,,FS Question How to install the vendor cable Answer Background: Please use the attached document to install a vendor cable. Attachments Double click paper clip icon to view the attachment Installing Vendor Cable on C3350 C3850.pdf (2.70 MB) 2015 Konica Minolta Business Solutions U.S.A., Inc Page 17 of 24

18 Transfer Belt damage prevention. Reference Page 18 of 24 ID: KBA Updated: 6/9/2015 8:45:14 PM Related Products:bizhub C3350, Reference CAUSE: Toner applied on the cleaner blade is insufficient, causing the blade to become malformed as it contacts the Transfer Belt; thus resulting in damage to the Transfer Belt Unit. SOLUTION: Ensure that enough toner is applied to the cleaner blade at machine installation by performing the following procedure. 1. Enter Service Mode. 2. Select "Imaging Process Adjustment". 3. Select "Image Stabilization". 4. Select "Image Stabilization Only". 5. Select "OK". Perform above procedure 5 times. Note: The following serial numbers or older are affected: A3GN or before bizhub C3350 A4Y or before 2015 Konica Minolta Business Solutions U.S.A., Inc Page 18 of 24

19 PKI availability Page 19 of 24 Reference ID: KBA Updated: 6/9/2015 8:33:22 PM Related Products:bizhub C3350, Reference Background: PKI is available: Please use the driver version for PKI Support [ ] and the loadable driver version [A3GN0Y0 A401 G0000] when using these controller firmware versions [A3GN30G ] and [A3GN30G ] The new firmware is available for download via the Konica Minolta OneStop: Konica Minolta Business Solutions U.S.A., Inc Page 19 of 24

20 Fax forwarding as PDF to SMB and FTP How To Page 20 of 24 ID: KBA Updated: 6/9/2015 8:29:31 PM Related Products:bizhub C3350, Question Unable to fax forward PDF via SMB or FTP. Answer CAUSE: Firmware bug. SOLUTION: Install firmware version A6F730GB or newer.set dipswitch 295 bit 3 to 1 (adding SMB and FTP to Forward Dest.setting). To access these new address settings, perform the following. 1. Select Utility button. 2. Select Administrator Mode. 3. Select Select Fax Settings. 4. Select Function Settings 5. Select Forward TX Settings. 6. Select Forward Dest. 7. Select either SMB or FTP button. Note: The firmware is available for download via One Stop Product Support Konica Minolta Business Solutions U.S.A., Inc Page 20 of 24

21 Problem Solution Ability to request SHA certificate. Page 21 of 24 ID: KBA Updated: 6/9/2015 8:00:19 PM Related Products:bizhub C3350, Problem Ability to request SHA certificate. Solution Cause: Previously, the firmware did not support 2048 bit certificates. Solution: Install firmware version A3GN30G Konica Minolta Business Solutions U.S.A., Inc Page 21 of 24

22 Ability to request SHA certificate. (cont.) 1. CA Certificate with 2048 bit support 1 1. It is possible to install a 2048bit/4096bit Certificate which is created by CA server It is possible to generate a 2048bit "Self signed Certificate" and "CSR" with RSA and SHA256 in the following pages. PSWC(admin login) > Security > PKI Settings > New Registration > Create a Self signed Certificate PSWC(admin login) > Security > PKI Settings > New Registration > Request a Certificate 2 3. Encryption Key Type options will be as below: RSA 1024_MD5 RSA 2048_MD5 DSA 512_SHA 1 DSA 1024_SHA 1 DSA 2048_SHA 1 RSA 1024_SHA 1 RSA 2048_SHA 1 RSA 1024_SHA 256 RSA 2048_SHA 256 (Default: RSA 1024_MD5) NOTE: If the device is set as FIPS mode, the option for "Encryption Key Type" will be fixed with RSA 2048_SHA 256. *"FIPS mode" is a new feature supported from MR3. It can be selected in the following: Operation panel > Utility > Administrator settings > Security Settings > FIPS settings When you use this function, please set the following SoftSW. SoftSW No.296 bit 3: 1(decimal : 8) 2. PIV Card Support. Page 22 of Konica Minolta Business Solutions U.S.A., Inc Page 22 of 24

23 Page 23 of 24 The MFP will not Fax more then one page when receiving when managed by the Pharos BluePrint Application, a error will occur. Problem Solution ID: KBA Updated: 6/9/2015 8:01:23 PM Related Products:bizhub 4050,bizhub 4750,bizhub C3350, Problem The MFP will not Fax more then one page when receiving when managed by the Pharos BluePrint Application, a error will occur. Solution CAUSE: Anomaly has occurred with the current firmware. SOLUTION: Firmware has been created to resolve this anomaly. C3850/C3350 Non supported Web Browser Download file name bizhubc3850series_cont_a3gn30gc exe bizhubc3850series_cont_a3gn30g exe DLBT EN.doc C3850/C3350 Supported Web Browser Download file name bizhubc3850series_cont_a3gn30gc516 W51.exe (Web Browser) bizhubc3850series_cont_a3gn30g exe DLBT EN.doc [bizhub 4750/4050 Non supported Web Browser Download file name bizhub4050series_cont_a6f730gc exe bizhub4050series_cont_a6f730g exe DLBT EN.doc bizhub 4750/4050 Supported Web Browser Download file name bizhub4050series_cont_a6f730gc516 W51.exe (Web Browser) bizhub4050series_cont_a6f730g exe bizhub4050series_cont_a6f730gx500.exe DLBT EN.doc Log onto to download the firmware listed above. NOTE: Be sure to pay close attention to the readme, some of the order to load firmware may have changed or DIPSW setting's may need to be enabled Konica Minolta Business Solutions U.S.A., Inc Page 23 of 24

24 Page 24 of 24 The MFP will not Fax more then one page when receiving when managed by the Pharos BluePrint Application, a error will occur. (cont.) Attachments Double click paper clip icon to view the attachment PRI_DLBT EN_0.doc (64.00 KB) PRI_DLBT EN_0.doc (58.00 KB) PRI_DLBT EN_0.doc (58.00 KB) PRI_DLBT EN_0.doc (57.50 KB) 2015 Konica Minolta Business Solutions U.S.A., Inc Page 24 of 24