Datalogic Loyalty League Quick Reference Guide

Transcription

1 Datalogic Loyalty League Quick Reference Guide Table of Content 1. Introduction 2. Getting started 3. Getting points rewarded 4. Using collected points 5. Frequently Asked Questions

2 1. Introduction Datalogic is a global technology leader that consistently shows growth every year. This growth means more companies every day are specifying and ordering Datalogic products and solutions. We want to reward the resellers who are fueling this growth and the Datalogic Loyalty League is geared to do just that. The Datalogic Loyalty League is an industry-leading program that offers points for selected Datalogic products sold. The Datalogic Loyalty League also has accelerators that help you earn more points faster throughout the year. Once you have registered, it s easy to log in to the Datalogic Loyalty League site and check your point total. On the website you can also browse the extensive gift catalogue. You can claim prizes and redeem your points or add prizes to your Dream zone for future collection. The Datalogic Loyalty League is fun, fast, and a great way to get rewarded for your hard work. Contact your local Datalogic representative for more information about the Datalogic Loyalty League and start earning your rewards today!

3 2. Getting started Getting started is easy by registering on On the home page you select the region you re residing in. You can select your language through the country flags on the upper right corner Click on Register to subscribe to our program Please note that you need to agree on our terms & conditions to be able to register. Once you register the following will occur: - Your company director gets a notification - You receive a login & Password from loyaltyleague@datalogic.com. Please make sure you mark this address as a safe sender for your spam filter. Once you receive your login credentials you re ready to start claiming Datalogic goods sold.

4 3. Claiming points Claiming your Datalogic products sold to your customers is simple, easy and quick however it requires you claim your sales. The Datalogic Loyalty League is aimed to reward individuals for their efforts in promoting and selling the Datalogic brand hence why each individual needs to claim his own sales and this is not automated on a company level. Claiming is quick, less than 1 minute, get started! Login with your credentials on Go to the Claim tab You can claim your sold Datalogic products up to 3 months after the invoice date. The only thing you need to do is filling in the below pre-formatted form. Please note the following: Invoice Number You need to mention your companies invoice number to the end customer. This is important while the system keeps track of invoices claimed Invoice date Date you invoice to your end customer as mentioned on your invoice Customer Name Customer to whom your company is selling

5 You can select the product category and then the product you want to claim. Please note you have on both selections a scroll bar to find the correct product. After filling in this form, Save & Done in less than 30 seconds! Your claim will be editable during 48 h prior to be processed by the system. Attention: claims can be audited by Datalogic; you ll get a notification with a request to upload your invoice when this is the case by following the link in the .

6 4. Redeem points When you login you can always check your point status in the top right corner By clicking on your number of points the system will show you all the gifts available for the collected points. You can select one and click on order to redeem your points The system will ask you confirm or edit your shipping details and your order is done! Another tool to select the gifts you want to save points for is to go to the catalog tab By clicking on this tab you get an overview of all categories available with multiple gift choice.

7 Dream Zone Our dream zone is a gadget made available for you so you can select your dream gift you re aiming to save for. Each time you log in you ll see it on the left side of the website automatically mentioning how many points you still need to be able to order it! Easy you make your choice once and the system reminds you at each login. Mark your ultimate dream by selecting it Save it! Next login you ll see the following

8 5. Frequently Asked Questions 1. I would like to order a product that is not included in the saving program. Is this possible? No, you can exclusively choose from the products that are listed in the catalog. 2. I would like to order an item that has already been removed from the savings program. Is this possible? No, Items which have been removed from the program have been removed from the product range and cannot be ordered any longer. 3. When will my order be delivered? We do our absolute best to deliver your order within 2 weeks. If, unfortunately, this is not possible we will inform you by Can I still change and/or cancel my order? No, Once placed, orders cannot be changed or cancelled. 5. How are the products transported and delivered? The products are delivered to the registered address by a transporter. If there is no one at home at the time of delivery, you will find a note in your mailbox with further information. 6. I have ordered a product more than 4 weeks ago and still have not received anything yet. Did something go wrong? We always take great care in carrying out our orders. However, if you have not received your order within four weeks, we request you to send us an My order was damaged when it was delivered. What do I do now? You can send an from the website in which you describe the damage and return the article to Sparco International, Nieuwe gracht 4-05A, 3763 LB Soest, the

9 Netherlands. As soon as we have received the damaged product, we will check if the damage can be repaired or that the product has to be replaced. 8. I have received the wrong product. What do I do to receive the correct product? If you have received another product than you have ordered, you can send an from the website and return the article to Nieuwe gracht 4-05A, 3763 LB Soest, the Netherlands. We will send you the correct product once you have returned the wrong product to us. 9. I have a question about the product itself. Whom should I turn to You can send an with your question from the website. We are happy to send your question on to the supplier concerned. 10. How long is the term of guarantee? This is different for each product and supplier. If you send us an with your question from this website, including a clear indication what product is concerned and for how long you have had it, we are happy to send your question on to the supplier concerned. 11. Too many/too few points have been added/deduced. Where can I report this? You can send an to loyaltyleague@datalogic.com with your question relating to the number of points that are added to/deduced from your points balance. We will inquire into this and, if it is incorrect, we will correct your points balance. 12. How can I register a complaint about this savings program? If there is anything you are not satisfied about we will do our utmost to set things right. You can send your complaint or problem by to loyaltyleagueàdatalogic.com. We will process your complaint immediately.