Summary. : Entry, Mainstream and Premium (Select Models) Offer Period : 5 th April 2017 to 15 th May 2017

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Rudolph McGee
6 years ago
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1 Escalation Matrix

Summary Offer Series : Entry, Mainstream and Premium

May 2017 Registration Period : Registration open till 22

Warranty, 1TB HDD (External) and Gaming Gear Offer Last

2 Summary Offer Series : Entry, Mainstream and Premium (Select Models) Offer Period : 5 th April 2017 to 15 th May 2017 Registration Period : Registration open till 22 nd May 2017 Offer Type : Additional 2 Year Onsite Warranty, 1TB HDD (External) and Gaming Gear Offer Last Date of Payment : 29 th May 2017 Redemption Website :

4 Exciting Offers Available 2 Year Additional Onsite Warranty Easy EMIs Stay Secure with McAfee LiveSafe Exciting Goodies

5 Offers Details

6 Entry All Series (Including Core i3 DOS, Yoga 300 & 310) 2 Year Additional Onsite Warranty Offer Worth Up To Redemption Fee Rs Rs. 1499

7 Mainstream All Series (Except Yoga 510 Core i3 OS & IP 310 Core i3 OS Gfx) 2 Year Additional Onsite Warranty Offer Worth Up To Redemption Fee Rs Rs. 999 EMI Schemes Available 12/4, 9/3

8 Mainstream Yoga 510 Core i3 OS & IP 310 Core i3 OS Gfx 2 Year Additional Onsite Warranty 1 TB Hard Drive Offer Worth Up To Redemption Fee Rs Rs. 499 EMI Schemes Available 12/4, 9/3 MTM: Yoga 510 i3 OS Office - 80VB00ACIH/80VB00ADIH IP 310 i3 OS Gfx - 80SM01KFIH/80SM01F8IH/80SM01KEIH/80SM01KGIH/80SM01LXIH/80SM01XLIH

9 Premium All Series (Except IP 510 Core i7) 2 Year Additional Onsite Warranty Offer Worth Up To Redemption Fee Rs Rs. 999 EMI Schemes Available 10/1, 15/3, 12/4, 9/3

10 Premium IP 510 Core i7 2 Year Additional Onsite Warranty 1 TB Hard Drive Offer Worth Up To Redemption Fee Rs Rs. 499 EMI Schemes Available 10/1, 15/3, 12/4, 9/3 MTM: IP 510 Core i7-80sv00ffih/80sv00feih/80sv00y1ih/80sv00y3ih

11 Premium Y Series* 2 Year Additional Onsite Warranty Offer Worth Up To Redemption Fee Rs Rs. 999 EMI Schemes Available 10/1, 15/3, 12/4, 9/3 *No additional warranty offer applicable on MTM 80NV00THIH & 80Q000E3IH as both models come with 3 year onsite warranty hard bundled. Gaming Gear (Lenovo Y Mechanical KB + Lenovo Y Gaming Headset + Lenovo Gaming Mouse)

Contact For any customer related queries please contact: Help Desk Numbers : +91

12 Contact For any customer related queries please contact: Help Desk Numbers : ID : bts@buyalenovo.com All queries to be responded within 24 working hours

Escalation Matrix Team & Program Staff Manager Escalation I Escalation II Escalation III Head Service Delivery CEP RSVP E-mail IDs Published Online bts@buyalenovo.

13 Escalation Matrix Team & Program Staff Manager Escalation I Escalation II Escalation III Head Service Delivery CEP RSVP IDs Published Online bts@buyalenovo.com Prajwal Shetty Mail ID: Jagdish Wadhwa Mail ID: jagdish.w@kestone.in Rajinikanth M Mail ID: Rajinikanthm@kestone.in prajwal.shetty@kestone.in Phone: Phone:

14 Terms And Conditions This offer is applicable on purchases made between April 5 to May 15, The product needs to be purchased from Lenovo Business Partners in India within this offer period. The online registration to avail this offer needs to be completed by May 22, 2017 on the offer website. The redemption fee is to be paid by May 29, All Lenovo promo offers have to be redeemed by the consumers on The offer is strictly for end consumer sales only and is not applicable for any institutional sales or special price clearances. (across categories) The offer is applicable on selected MTMs only. Refer for more details. The confirmation time for the warranty extension under this offer would be maximum 1 week from the day of validation. To avail this offer, the customer with valid registrations will have to make applicable payment as per the offer. Payment should be made online or through DD. DD should be drawn in favor of Kestone Integrated Marketing Services Pvt. Ltd. If customer fails to make payment within 7 working days after the payment link is shared, then the registration is moved to invalid status. The warranty extension and ADP certificate will be ed to the customer within 7 working days of the payment receipt. The goodies will be dispatched within 30 working days of the payment receipt. (Subject to stock availability) In case of payment through DD, the DD should be couriered to the following address with 7 days of receiving the communication stating the payment details: Lenovo Program Manager Lenovo Festive Promo Offer, Kestone IMS Pvt. Ltd, 12/1, Palace Cross Road, Bangalore Phone: It is important to note that the customer must mention the Ticket Number, Serial Number, and Mobile Number behind the DD. Customers purchasing products of the mentioned series which are manufactured on or after 2016/10/1 (YYYY/MM/DD) are eligible to avail this offer. Applicable only to individuals (end customers) in whose name the invoice is generated. BP redeeming the promo on behalf of customer is not allowed and will be rejected. One customer can avail only one offer during the promo period. Additional 2 Year Onsite Warranty + 1TB Hard 499 offer applicable only on below MTMs. Yoga i3 OS Office - 80VB00ACIH/80VB00ADIH IP i3 OS Gfx - 80SM01F8IH/80SM01KEIH/80SM01KFIH/80SM01KGIH/80SM01LXIH/80SM01XLIH IP Core i7-80sv00y1ih/80sv00y3ih/80sv00feih/80sv00ffih

15 LENOVO BACK TO SCHOOL OFFER 2017 (FAQs) 1. What is the name of this offer/campaign? Ans: Lenovo BACK TO SCHOOL Offer 2. What gets covered under LENOVO BACK TO SCHOOL OFFER? Ans: Extended Warranty Agreement covers components installed in your covered Product at the time of purchase, including the internal central processing unit, integrated hard disk drive, integrated optical drive, integrated keyboard, integrated pointing devices, integrated LCD screen, optional features installed by Lenovo at the time of purchase, and other components that Lenovo includes as a standard feature with the covered Product. 3. What is not covered under LENOVO BACK TO SCHOOL OFFER terms? Ans: Parts consumed through normal wear and tear of the product are not covered by this service. Parts intended to be replaced or consumed ie. Batteries and adapters are not covered under extended warranty terms. Similarly carrying cases or folios, stylus or digitizer pens, light bulbs, memory disks, wire connections, cradles, docking stations, port replicators, external keyboards, printers, scanners, external drives, software (preloaded or purchased separately), tapes, CDs, DVDs, film or other media, external modems, external speakers, monitors, external mice or other input/output devices or any other components not internal to the Covered Product are also not covered under the warranty. Finally the other optional features not installed by Lenovo at the time of purchase like accessories purchased in addition to the base unit, third-party products (those not bearing the Lenovo logo) even if sold by Lenovo, are not covered under this extended warranty offer. Other scenarios which are not covered under the warranty terms are: a) Any products repaired by anyone other than Lenovo or a service provider. b) Cosmetic damage (e.g., scratches, dents, or cracks that do not affect the Covered Product s functionality or structural integrity) c) Damage from abuse, misuse, unauthorized modification, unsuitable physical or operating environments, improper maintenance by anyone other than Lenovoauthorized service providers, removal of original parts or alteration of a Covered Product or identification labels d) Damage caused by a product not covered under this Agreement or caused by biohazards or human or animal bodily fluids e) Theft, loss or damage from fire, flood, or natural disaster, war, terrorism, acts of God or other events outside the reasonable control of the parties. f) The coverage period terminates immediately if your product is replaced under this Agreement

16 4. This offer is valid till what period? Ans: The Offer is applicable only on purchases made during the offer period from April 5th th May, However online registrations are open till May 22nd, 2017 for any purchases made within the offer period and the payment period is from April 5th 2017 to May 29th, What are the timelines of the Validation process? Below are the timelines for the validation process. Kestone to validate the registration and update the customers about the status of the registration (Valid / Invalid / WIP) within 7 business days of registration. After receiving the communication stating payment details, (for valid registrations) the customer has to send the DD within the next 7 days. If the DD/online payment is not received within 7 days, then the registration will be moved to Invalid Category. / The warranty extension certificate is ed to the customer within 7 business days of receiving the payment. 6. Who is eligible for this offer? Ans: Any customer who purchases LENOVO BACK TO SCHOOL OFFER (applicable on select products and MTM s) during offer period starting April 5th th May, 2017 are eligible to avail this offer. It is important to note that the online registrations are open till May 22nd, 2017 for all purchases made within the above-mentioned offer period. Any registration after May 22nd, 2017 will not be eligible to avail the offer. Also the Product needs to be purchased from Authorized Lenovo Business Partner in India and online registration for the Offer needs to be completed during the Offer Period as described in the offer document. 7. Do I need to submit hard copy of my documents to the BUSINESS PARTNER? Ans: This offer is completely paperless. If you are unable to send scanned copy of the documents, a hard copy (duplicate copy) can be couriered to the following address within 7 days from the date of registration: Kestone IMS Pvt Ltd C/O Lenovo BACK TO SCHOOL Offer 12/1, Palace Cross Road, Bangalore Phone:

17 8. Can I get this offer on all Lenovo products? Ans: The Offer is applicable only on purchase of Lenovo Notebooks (applicable on select products and MTM s only). 9. What will be the URL of the website where I can redeem this offer? Ans: For availing Lenovo Back To School Offer, eligible customers need to register on the online portal by agreeing to the terms and conditions of the Offer. 10. Do I need to share my documents with BUSINESS PARTNER? Ans: No. You can register on with your necessary details and upload required documents yourself. 11. Can I courier original copies? Ans: Only scanned copies or photo copies of the documents need to be sent as the received documents will not be returned back. 12. What documents would be required to avail this offer? Ans: Product serial number scan copy (present on the outer box) & Invoice scan copy (buyers name, purchase date, product serial number, dealer seal & signature are mandatory on the invoice) 13. How do I need to make a payment to avail the extended warranty? Ans: Payment can be made via DD or Online. For Online Payment: Payment link will be shared to the registered ID within 7 business days. For Demand Draft Payment: Demand Draft should be made by drawing it in the favor of Kestone Integrated Marketing Services Pvt Ltd and the DD should be couriered to the below address: To, Program Manager, Kestone Integrated Marketing Services Pvt Ltd C/O, Lenovo BACK TO SCHOOL Offer, 12/1, Palace Cross Road, Bangalore Ph:

18 It is important to note that the customer should mention his Ticket Number, Serial Number, and Mobile Number behind the DD 14. What if the customer fails to make his payment within 7 days of receiving communication specifying payment details? Ans: If the payment is not received within 7 days from the date of registration then the registration will be moved to invalid category. 15. How long will it take to receive the Warranty Certificate? Ans: Customer will be ed Warranty Certificate within 7 business days from the date of payment receipt. 16. What information is required to register on Ans: For registration, the following details needs to be entered in the website (a) Upload Invoice Copy which must include BUYER s name, purchase date, machine series, serial number, MTM number & dealer s seal and signature. (b) Machine Serial Number Copy Machine series (Type), Serial Number & MTM Number (mandatory) (c) Contact details (including address, phone number and valid id) (d) Store Name and Location from where the product has been purchased 17. Will I get any Case ID or Ticket Number post sending the scanned copies of the ID s? Ans: Yes, after the registration process is completed successfully, the customer will receive an acknowledgement on his/her registered id along with a ticket number. This ticket number can be used as a reference for any future communication on this offer. 18. Whom do I need to contact or what will be the ID for any concerns or issues on this offer? Ans: For any queries please send us an at bts@buyalenovo.com or contact us at (During business days between 9:30 AM to 6:00 PM except on public holidays). 19. Can I use this offer for my business purposes (SMB/REL)? Ans: This offer is NOT valid for any organizational purchases, educational institutes or special price clearance cases and also not valid for purchases made by company s Business Partners, National Distributors or Company s Employees or for any of their relatives. 20. My BUSINESS PARTNER has got an offer running that allows me to get free accessories. Can I club this with this offer? Ans: This offer cannot be clubbed with any other end-customer offer run by Lenovo during same / earlier period.

19 21. Can I register for this offer after one or 2 months? Ans: You will have to register for the offer on or before May 22nd, 2017 which is the last day to register to avail this offer for the purchases made from April 5th th May, What are the MTM criteria of the machines that are eligible to avail the offer? Ans: If you buy a machine within India that is manufactured on or after 2017/01/01(YYYY/MM/DD) then you are eligible to avail the offer. 23. How long will it take to receive the PROMO via / Courier? Ans: Customer will be ed Warranty Certificate within 7 business days and Couriered the gifts within 21 business days of payment receipt subject to availability of goodies. In the event of over selection or subscription of goodies under the offer, there could be delay in dispatching the goodies due to stocks unavailability. We shall inform about such delays in goodie shipment via on your registered ID. Customers can get in touch with the Customer Support help line/toll free number or to get further information. 24. Are products purchased online eligible to avail the offer? Ans. The below are the Authorized Online retailers Flipkart India Pvt. Ltd Office Shop Pvt. Ltd DBM Marketing India Pvt. Ltd Amiable Electronics Pvt. Ltd Salora International Limited Cloudtail India Pvt. Ltd TTL Infotec Pvt. Ltd Spark Technologies Arihant Infocom Sunstrike Telecom Pvt. Ltd Tirupati Biz Link LLP GX Technology Laptech Solutions Pvt Ltd. Green Mobiles Olympia Industries Ltd Whizcomp India Net Distribution Services Limited (NDSL) / Lenovo Do Store Photronics 25. How much Offers can customer avail under Lenovo Back To School Offer? Ans. End customer is allowed to redeem only one offer during the offer period. 26. Who is eligible to avail 1 TB Hard Disk? Ans. Customer is eligible to avail 1 TB Lenovo Hard Disk on selected MTM numbers.

20 Thank You & Happy Selling

LENOVO FESTIVE OFFER

LENOVO FESTIVE OFFER 1. What is the name of this offer/campaign? Ans: Lenovo Festive Offer 2. What is included in the Lenovo Festive Offer? Ans: This Offer includes: Premium Range Lenovo ideapad 500/ Yoga