Transactional Texting lets you interact with your customers in real time

Transcription

1 Transactional Texting lets you interact with your customers in real time Mobile Marketing lets you reach customers instantly Affordable Easy to get started FCC Compliant Page 1

2 Pickup Products Transactional Texting Interact with customers Upsell Interact with customers Hi, I want to let you know that your vehicle is ready for pickup. Bob USA Motors Write Up Hi, I need to speak with you regarding your vehicle, if you could please call me at Thanks. Bob USA Motors 10:12AM Interact with customers 3:12PM Great! I ll be there around 5PM 3:13PM Interact with customers I m in a meeting, will call you in a hour. 10:13AM Hi, I will be your service advisor today. Here is my contact information. Bob Jones :12AM Thanks! 8:13AM Page 2

3 Products Appointment Notifications Automated Mobile Marketing with Autoresponder Missed Appointment Notification Missed Appointment Notification Will you be waiting or dropping off for the day? Reply WAIT or DROP 8:17AM drop 8:18AM I look forward to seeing you tomorrow here at USA Motors at 10:30AM Bob Jones Serv Adv Txt HELP for help. To stop txt STOP. Msg&Data Rates May Apply 2:00PM Appointment Notification We noticed that you missed your service appointment at USA Motors. Reply RESCHD to reschedule. Txt HELP for help. To stop txt STOP. Msg&Data Rates May Apply 8:12AM reschd Monday thru Saturday, what day of the week is best for you? Reply MON, TUE, WED, THUR, FRI or SAT 8:14AM 8:14AM thur 8:15AM What time of day is best for you morning or afternoon? Reply AM or PM Thank you! Your appointment is scheduled for Thursday 5/15/2014 at 10AM. 8:18AM 8:15AM am 8:16AM Page 3

4 Products Service Maintenance Reminders Automated Mobile Marketing with Autoresponder Maintenance Reminder Monday thru Saturday, what day of the week is best for you? Reply MON, TUE, WED, THUR, FRI or SAT Will you be waiting or dropping off for the day? Reply WAIT or DROP 8:17AM drop 8:18AM Thank you! Your appointment is scheduled for Thursday 5/15/2014 at 10AM. 8:18AM Maintenance Reminder 8:14AM Your vehicle may be due for Sched Maint at USA Motors. Reply SERVICE for info. Txt HELP for help. To stop txt STOP. Msg&Data Rates May Apply 8:12AM Maintenance Reminder service 8:13AM According to our records your 2010 Camry is due for service. Reply APPT to schedule an appointment. Call for more info. thur What time in the morning is best for you. Reply 7AM, 8AM, 9AM, 10AM or 11AM 8:16AM 8:15AM What time of day is best for you morning or afternoon? Reply AM or PM 8:15AM am 8:16AM 10am 8:17AM 8:13AM appt 8:14AM Page 4

5 Products Service Offers Automated Mobile Marketing Contest Personalized Service Offer Hey Dan, Enjoy 20% off your next service at USA Motors. EXP 6/30/14 Txt HELP for help. To stop txt STOP. Msg&Data Rates May Apply 8:12AM At USA Motors we recently recommended service work. Reply REC for info. Txt HELP for help. To stop txt STOP. Msg&Data Rates May Apply 8:12AM Decline Service rec 8:13AM You we re entered into a contest to win a free oil & filter change from USA Motors. Reply WIN for info. Txt HELP for help. To stop txt STOP. Msg&Data Rates May Apply 8:12AM win 8:13AM If you still own a 2009 Ford F150 you re a winner. Present this text and receive a free oil & filter change. For details call :13AM On 05/06/14 we recommended service work which was not completed. Present this text and receive 10% OFF the quoted price. For details call :13AM disc 8:14AM Page 5

6 Services Account Management Our experienced and dedicated account managers handle all the aspects of your mobile marketing campaigns from development to implementation. Includes Account Setup & Training Phone & Support Mobile Marketing Consulting Campaign Setup Mobile Testing Live Deployment Page 6

7 Features Cloud-Based Platform Our texting platform is completely cloud-based, which means as long as you have an internet connection, you can use our platform from any computer. We capture and store all text conversations indefinitely through our interface. Personal cell phones are not used or necessary. USA Motors Inc. Service Bob Jones Fri Last User ReferenceID Customer Name: John Smith Bob Jones May 16 12:35 PM Bob Jones A Hi, I will be your service advisor today. Here is my contact information Bob Jones USA Motors May 16 12:35 PM Bob Jones A Thank you for subscribing. At any time you may Txt HELP for help. To stop txt STOP. Msg and Data Rates May Apply. May 16 12:35 PM A Yes May 16 12:34 PM Bob Jones A Please reply Yes to authorize text messages from USA Motors. Msg&Data Rates May Apply Thr Last User Bob Jones ReferenceID Customer Name: Jesse James Page 7

8 Features Messaging Sending a message is easy and fast. Enter the customers name, reference ID and mobile number. Type a message or load a template message to save time. USA Motors Inc. Service Bob Jones Page 8

9 Features Customer Lookup Where we have access to the dealers DMS, we have a customer lookup feature allowing a user to quickly find an existing customer. USA Motors Inc. Service Bob Jones BR xxxxxxxxxbr Jesse James 123 Anywhere Anywhere, USA xxx-xxx-xxxx xxx-xxx-xxxx xxx-xxx-xxxx 2009 Camry 1. Enter whole or any part of customers First or Last Name, Address, VIN or Phone Nunber. 2. Click on customers VIN Number Jesse James BR Customer name and Reference ID prepopulates. Page 9

10 Features Templates Create templates for repetitive messages. USA Motors Inc. Service Bob Jones Page 10

11 Features User Management Add, edit or delete users. Assign different levels of access, administrator, manger or text user. Jim Johnson Jim Johnson admin Administrator jim 100 USA Bill Smith manager Service bill 101 USA Bob Jones text Service bob 102 USA John James text Service john 103 USA Sue Houser text Service sue 104 USA Vern Keller text Service vern 105 USA Page 11

12 Features FCC Compliance Our service provides two different texting services and it s important to understand the difference. Transactional Text Messages Transactional Text Messages can be sent when a customer voluntary provides a mobile number. Mobile Marketing Messages The Federal Communications Commission ( FCC ) has introduced new rules under the Telephone Consumer Protection Act ( TCPA ) that go into effect on October 16, The TCPA makes it unlawful for a person to initiate a telephone call to a residential line and to wireless numbers for non-emergency purposes without the prior express written consent of the called party. The TCPA applies to both voice and short message service (SMS) text messages, if they are transmitted for marketing purposes. How is consent defined? The FCC has determined that written agreements obtained in compliance with the E-SIGN Act will satisfy the requirements of the rule, such as, for example, agreements obtained via text message, website form, and other valid forms (see FCC link for more info: Page 12

13 Features FCC Compliance To ensure complete compliance our service requires every customer to Opt-In by giving express written consent. Here is our Opt-In process 1. The customer is asked and authorizes text messages from the dealer and voluntary provides a mobile number. 2. The dealer employee then sends the customer a text message preferably while the customer is in front of them. Our texting platform will see the customer is not Opted In and sends a default text message. USA Motors Inc. Service Bob Jones Page 13

14 Features FCC Compliance 3. The customer must reply back with Yes before our texting platform will allow any text message to be sent to the customer. The customer has 72 hours to respond. If the customer does not respond the message is deleted in 72 hours and the customer is NOT Opted In. Please reply Yes to authorize text messages from USA Motors. Msg&Data Rates May Apply. 8:10AM Yes 8:11AM Page 14

15 Features FCC Compliance 4. When the customers Yes reply is received a second confirmation text message is sent. The process is complete and the customer has given express written consent. Here is our Opt-Out process A subscriber can stop participating and receiving messages from our service by sending STOP. END, CANCEL, UNSUBSCRIBE or QUIT are also opt-out key words; however, mobile marketing text messages should feature the word STOP. Please reply Yes to authorize text messages from USA Motors. Msg&Data Rates May Apply. 8:10AM Yes 8:11AM Thank You for subscribing. At any time you may Txt HELP for help. To stop txt STOP. Msg&Data Rates May Apply. 8:11AM Hi, I will be your service advisor today. Here is my contact information. Bob Jones :12AM Page 15

16 Pricing Minor $199/Month (Plan is for dealers without DMS access) Includes Account setup and training Phone and support What are you missing x Customer Lookup Feature x Mobile Marketing Dedicated DID 10 digit phone number (with call back feature add $25/Month, for addional lines add $5/Month each) Up to 5 users (addtional users add $20/Month each) Transactional Texting only Page 16

17 Pricing Intermediate $499/Month (Plan is for dealers who want texting only) Includes Account setup and training Phone and support What are you missing x Appointment Notifcations x Decline service offers Dedicated DID 10 digit phone number (with call back feature add $25/Month, for addional lines add $5/Month each) Up to 5 users (addtional users add $20/Month each) Weekly DMS downloads Included products: Transactional Texting Service Maintenace Reminders Service offers Page 17

18 Pricing Major $999/Month (Plan is for dealers who want texting only) Includes Account setup and training What are you missing x Nothing Phone and support Dedicated DID 10 digit phone number (with call back feature add $25/Month, for addional lines add $5/Month each) Up to 5 users (addtional users add $20/Month each) Daily DMS downloads Included products: Transactional Texting Appointment Notifcations Decline service offers Service Maintenace Reminders Service offers Page 18

19 Pricing Intermediate $199/Month (Plan is for current dealers using our marketing services) Includes Account setup and training What are you missing x Appointment Notifcations Phone and support Dedicated DID 10 digit phone number (with call back feature add $25/Month, for addional lines add $5/Month each) Up to 5 users (addtional users add $20/Month each) Weekly DMS downloads Included products: Transactional Texting *Decline service offers *Service Maintenace Reminders *Service offers * Some restrictions apply. Contact your account manager for more information. Page 19

20 Pricing Major $499/Month (Plan is for current dealers using our marketing services) Includes Account setup and training What are you missing x Nothing Phone and support Dedicated DID 10 digit phone number (with call back feature add $25/Month, for addional lines add $5/Month each) Up to 5 users (addtional users add $20/Month each) Daily DMS downloads Included products: Transactional Texting Appointment Notifcations *Decline service offers *Service Maintenace Reminders *Service offers * Some restrictions apply. Contact your account manager for more information. Page 20