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1 THE RADICATI GROUP, INC. A TECHNOLOGY MARKET RESEARCH FIRM Statistics Report, Cost US $3,000 by P.O. or $2,500 by credit card A new study from the Radicati Group, Inc., brings together statistics and forecasts on the use of , Social Networking, Instant Messaging, Mobile IM, and Mobile , including: Accounts, Users, Breakouts by Region, Business Accounts, Users, Breakouts by Region, Business Size, Consumer Accounts, Users, Breakouts by Region, Daily Traffic for Business and Consumer Use Time Spent Daily on , Instant Messaging and Social Networking Spam and Malware Volumes Received Instant Messaging Accounts, Users, Breakouts by Region, Social Networking Accounts, Users, Breakouts by Region, Mobile Consumer and Business Users, Mobile IM Users Forecast, This report is intended for Organizations, Vendors, and Investors who need to make informed decisions about , Social Networking, Instant Messaging, Mobile IM and Mobile . Accounts vs. Users (M), ,000 5,000 4,000 3,000 2,000 1, ,235 4,626 4,920 4,353 4,116 2,504 2,586 2,672 2,760 2, Worldwide Users (M) Worldwide Active Accounts (M) Headquarters: Palo Alto, CA Europe: London NW3 5JY, UK Tel: (650) Tel: +44 (0) Fax: (650) Fax: +44 (0)

2 TABLE OF CONTENTS SCOPE... 6 METHODOLOGY... 7 EXECUTIVE SUMMARY... 8 CHAPTER 1: WORLDWIDE USERS FORECAST, USERS BY REGION BUSINESS USERS BY REGION WORLDWIDE ACCOUNTS FORECAST, ACCOUNTS BY REGION BUSINESS VS. CONSUMER ACCOUNTS AND USERS ON-PREMISES VS. CLOUD ACCOUNTS USER AGE DEMOGRAPHICS TRAFFIC FORECAST CHAPTER 2: BUSINESS WORLDWIDE BUSINESS ACCOUNTS FORECAST, BUSINESS ACCOUNTS BY REGION BUSINESS ACCOUNTS BY BUSINESS SIZE BUSINESS ACCOUNTS BY VERTICAL INDUSTRY AVERAGE NUMBER OF BUSINESS ACCOUNTS PER USER AVERAGE NUMBER OF BUSINESS CLIENTS PER USER AVERAGE NUMBER OF BUSINESS S SENT/RECEIVED PER USER PER DAY BUSINESS STORAGE REQUIREMENTS DAILY TIME SPENT ON COMMUNICATION TASKS BUSINESS USERS CONSUMER USERS CHAPTER 3: CONSUMER WORLDWIDE CONSUMER ACCOUNTS FORECAST, CONSUMER ACCOUNTS BY REGION AVERAGE NUMBER OF CONSUMER ACCOUNTS PER USER AVERAGE NUMBER OF CONSUMER S SENT/RECEIVED PER USER PER DAY CHAPTER 4: SPAM AND MALWARE SPAM MESSAGES RECEIVED PER BUSINESS USER PER DAY MALWARE MALWARE ATTACKS MALWARE ATTACKS PER BUSINESS USER PER YEAR CHAPTER 5: INSTANT MESSAGING WORLDWIDE IM ACCOUNTS AND USERS FORECAST, ENTERPRISE VS. PUBLIC IM ACCOUNTS IM TRAFFIC FORECAST AVERAGE NUMBER OF IMS SENT/RECEIVED PER USER PER DAY PUBLIC IM FORECAST, PUBLIC IM BY REGION PUBLIC IM CONSUMER VS. BUSINESS USERS ENTERPRISE IM FORECAST,

3 5.6.1 ENTERPRISE IM BY REGION MOBILE IM CHAPTER 6: SOCIAL NETWORKING SOCIAL NETWORKING ACCOUNTS AND USERS FORECAST, ENTERPRISE SOCIAL NETWORKING ACCOUNTS AND USER FORECAST, ENTERPRISE SOCIAL NETWORKING ACCOUNTS BY REGION PREVALENT BUSINESS USE OF SOCIAL NETWORKING CONSUMER SOCIAL NETWORKING ACCOUNTS AND USER FORECAST, CONSUMER SOCIAL NETWORKING ACCOUNTS BY REGION CHAPTER 7: MOBILE WORLDWIDE MOBILE USERS FORECAST, BUSINESS VS. CONSUMER MOBILE USERS MOBILE SMS TEXT MESSAGING BUSINESS MOBILE SMS TEXT MESSAGING CONSUMER MOBILE SMS TEXT MESSAGING LIST OF TABLES Table 1: Worldwide Accounts and User Forecast (M), Table 2: Worldwide Daily Traffic (B), Table 3: Business s Sent/Received Per User/Day, Table 4: Worldwide Social Networking Accounts and User Forecast (M), Table 5: Worldwide Active Users Forecast (M), Table 6: Worldwide Users by Region (M), Table 7: Worldwide Business Users by Region (M), Table 8: Worldwide Active Accounts Forecast (M), Table 9: Accounts by Region (M), Table 10: Worldwide Business vs. Consumer Accounts and Users (M), Table 11: Worldwide On-Premises vs. Cloud Account Forecast (M), Table 12: User Age Demographics, Table 13: Worldwide Daily Traffic (B), Table 14: Business Accounts (M), Table 15: Business Accounts by Region (M), Table 16: Business Accounts by Business Size (M), Table 17: Business Accounts by Vertical Industry, Table 18: Average Number of Business Accounts per User, Table 19: Average Number of Business Clients per User, Table 20: Business s Sent/Received Per User/Day, Table 21: Business Storage Requirements per User/Day, Table 22: Daily Time Business Users Spend on Communication Tasks, Table 23: Daily Time Consumer Users Spend on Communication Tasks, Table 24: Consumer Accounts (M), Table 25: Consumer Accounts by Region (M), Table 26: Average Number of Consumer Accounts per User, Table 27: Consumer s Sent/Received per User/Day,

4 Table 28: Spam Messages Received per Business User/Day, Table 29: Malware Attacks per Business User/Day, Table 30: Worldwide IM Accounts and Users (M), Table 31: Enterprise vs. Public IM Accounts (M), Table 32: Number of IMs Sent per User/Day (B), Table 33: IM Conversations per User/Day, Table 34: Public IM Accounts and Users Forecast (M), Table 35: Consumer-only vs. Business Public IM Users (M), Table 36: Enterprise IM Accounts and Users Forecast (M), Table 37: Worldwide Mobile IM Accounts Forecast, Table 38: Worldwide Social Networking Accounts (M), Table 39: Enterprise Social Networking Account and User Forecast (M), Table 40: Business Social Networking Use, Table 41: Consumer Social Networking Account and User Forecast (M), Table 42: Worldwide Mobile Users, Table 43: Business vs. Consumer Mobile Users, Table 44: Business SMS Text Messages Sent & Received per User/Day, Table 45: Consumer SMS Text Messages Sent & Received per User/Day, LIST OF FIGURES Figure 1: Worldwide Users Breakout by Region, 2014 & Figure 2: Worldwide Accounts Forecast (M), Figure 3: Worldwide Accounts Breakout by Region (M), 2014 & Figure 4: Worldwide Business vs. Consumer Accounts (M), Figure 5: Worldwide On-Premises vs. Cloud Accounts (M), Figure 6: Worldwide User Age Demographics, Figure 7: Business Accounts by Business Size, 2014 & Figure 8: Business Account Breakout by Vertical Industry, Figure 9: Business s Sent/Received Per User/Day, Figure 10: Business Storage Requirements per User/Day (MB), Figure 11: Consumer Accounts by Region, Figure 12: Average Amount of Spam vs. Received per Business User/Day, Figure 13: Daily IM Traffic (Billions), Figure 14: Public IM by Region, 2014 & Figure 15: Enterprise IM by Region, 2014 & Figure 16: Enterprise Social Networking Accounts by Region, 2014 & Figure 17: Consumer Social Networking by Region, 2014 & Figure 18: vs. Mobile Penetration,

5 About The Radicati Group, Inc. The Radicati Group covers all aspects of , security, social media, instant messaging, information archiving, regulatory compliance, wireless technologies, web services, unified communications, and more. The company provides both quantitative and qualitative information, including detailed market size, installed base and forecast information on a worldwide basis, as well as detailed country breakouts. The Radicati Group advises corporate organizations to assist them in selecting the right products to fit their business needs, and also works with vendors to define the best strategic direction for their products. The Radicati Group also works with investment firms on a worldwide basis to identify and assess new investment opportunities. The Radicati Group, Inc. is headquartered in Palo Alto, CA, with offices in London, UK. ORDER FORM To order, please fill out the following form and return it to The Radicati Group at the address or fax shown on the front. Statistics Report, Name: Company: P.O. $3,000 Note: We will need the actual P.O. paperwork from your Purchasing Department before we can fill the orders. Credit Card $2,500 VISA MasterCard Amex Card Number: Exp. Date: Signature: Address: City, State, Zip: Country: Please indicate street address - NO P.O. BOX please! Phone:

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