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1 THE RADICATI GROUP, INC. A TECHNOLOGY MARKET RESEARCH FIRM EMEA Hosted Market, Cost US $3,000 by company P.O. or $2,500 by credit card A comprehensive study of the EMEA Hosted Market, including the following segments: Hosted Business Providers ISP/Webmail Providers Managed Business Providers Installed Base Market Share, Four-Year Forecast, Revenue Growth, and Key Market Trends. Separate Country Breakouts with IB, Market Share by Provider and Four-Year Forecast for UK, France, Germany, Spain, Italy and Rest of Europe. In-depth analysis of leading market players in Europe: 1&1/GMX, Arcor, Arsys, BT, Cobweb, Colt, Free, Global SP, Jazztel, Jet Multimedia, Mamut ASA/Active 24, Orange Business Services, Register.it, T-Home/T-Systems, Telecom Italia, Versatel, and more. This report is intended for Organizations, Services Providers, and Investors who need to make informed decisions about the EMEA Hosted market EMEA Hosted Installed Base, EMEA Hosted Market IB Forecast, Headquarters: 1900 Embarcadero Rd. Suite 206 Europe: 29E Fitzjohns Avenue Palo Alto, CA London NW3 5JY, UK phone: (650) phone: +44 (0) fax: +44 (0)

2 About The Radicati Group, Inc. The Radicati Group covers all aspects of security, archiving, regulatory compliance, wireless technologies, web services, identity management, instant messaging, unified communications, VoIP, and more. The company provides both quantitative and qualitative information, including detailed market size, installed base and forecast information on a worldwide basis, as well as detailed country breakouts. The Radicati Group works with corporate organizations to assist them in selecting the right products and technologies to support their business needs, as well as with vendors to define the best strategic direction for their products. We also work with investment firms on a worldwide basis to help them identify and assess new investment opportunities. The Radicati Group, Inc. is headquartered in Palo Alto, CA, with a Hong Kong Office, European office in London, UK and an Australian office in Melbourne. ORDER FORM To order, please fill out the following form and return it to The Radicati Group at the address or fax shown on the front. EMEA Hosted Market, Name Cost (circle one): P.O $3,000 Credit Card $2,500 Company International Orders: Payment must be in US dollars, drawn on a US bank and must include bank routing numbers. Payment Method: Payment Enclosed Address Please indicate street address - NO P.O. BOX please! Please send invoice, P.O.#: VISA MasterCard Amex City, State, Zip Country Card Number: Exp. Date: Phone Fax Signature PLEASE SEE THE FOLLOWING PAGES FOR THE REPORT S FULL TABLE OF CONTENTS.

3 TABLE OF CONTENTS SCOPE... 9 EXECUTIVE SUMMARY CHAPTER ONE MARKET ANALYSIS MARKET DEFINITION MARKET SEGMENTATION MARKET ANALYSIS ISP/WEBMAIL KEY TRENDS AND ANALYSIS MARKET SHARE FORECAST HOSTED BUSINESS KEY TRENDS AND ANALYSIS MARKET SHARE FORECAST HOSTED MICROSOFT EXCHANGE SERVER PROVIDERS MANAGED BUSINESS KEY TRENDS AND ANALYSIS CHAPTER TWO BREAKOUT BY COUNTRY UK FRANCE SPAIN GERMANY ITALY REST OF EUROPE (ROE) CHAPTER THREE SERVICE PROVIDERS &1 / GMX ARCOR ARSYS BT GROUP COBWEB COLT FREE GLOBAL SP JAZZTEL JET MULTIMEDIA MAMUT ASA/ ACTIVE ORANGE BUSINESS SERVICES REGISTER.IT T-HOME / T-SYSTEMS TELECOM ITALIA VERSATEL

4 List of Figures FIGURE 1: EMEA HOSTED MARKET IB FORECAST, FIGURE 2: HOSTED MARKET SEGMENTATION...22 FIGURE 3: EMEA HOSTED MARKET IB (M), FIGURE 4: EMEA ISP/WEBMAIL IB MARKET SHARE, FIGURE 5: EMEA ISP/WEBMAIL MARKET IB FORECAST (M), FIGURE 6: EMEA HOSTED BUSINESS IB MARKET SHARE, FIGURE 7: EMEA HOSTED BUSINESS MARKET IB (M), FIGURE 8: EMEA HOSTED BUSINESS MARKET REVENUE FORECAST (M ), FIGURE 9: EMEA MANAGED BUSINESS MARKET IB FORECAST (M), FIGURE 10: UK HOSTED & ISP/WEBMAIL MARKET IB FORECAST (M), FIGURE 11: FRANCE HOSTED & ISP/WEBMAIL MARKET IB FORECAST (M), FIGURE 12: SPAIN HOSTED & ISP/WEBMAIL MARKET IB FORECAST (M), FIGURE 13: GERMANY HOSTED & ISP/WEBMAIL MARKET IB FORECAST (M), FIGURE 14: ITALY HOSTED & ISP/WEBMAIL MARKET IB FORECAST (M), FIGURE 15: ROE HOSTED & ISP/WEBMAIL MARKET IB FORECAST (M),

5 List of Tables TABLE 1: EMEA HOSTED MARKET IB (M), TABLE 2: EMEA ISP/WEBMAIL IB MARKET SHARE, TABLE 3: EMEA ISP/WEBMAIL MARKET IB FORECAST (M), TABLE 4: EMEA HOSTED BUSINESS IB MARKET SHARE, TABLE 5: EMEA HOSTED BUSINESS MARKET IB AND REVENUE FORECAST (M), TABLE 6: EMEA MICROSOFT HOSTED EXCHANGE IB MARKET SHARE, TABLE 7: EMEA HOSTED EXCHANGE IB FORECAST (M), TABLE 8: EMEA MANAGED BUSINESS MARKET IB FORECAST (M), TABLE 9: UK HOSTED & ISP/WEBMAIL MARKET IB FORECAST (M), TABLE 10: UK ISP/WEBMAIL IB MARKET SHARE (2009)...48 TABLE 11: UK HOSTED BUSINESS IB MARKET SHARE (2009)...49 TABLE 12: FRANCE HOSTED & ISP/WEBMAIL MARKET IB FORECAST (M), TABLE 13: FRENCH ISP/WEBMAIL IB MARKET SHARE (2009)...50 TABLE 14: FRANCE HOSTED BUSINESS IB MARKET SHARE (2009)...51 TABLE 15: SPAIN HOSTED & ISP/WEBMAIL MARKET IB FORECAST (M), TABLE 16: SPAIN ISP/WEBMAIL IB MARKET SHARE (2009)...53 TABLE 17: SPAIN HOSTED BUSINESS IB MARKET SHARE (2009)...54 TABLE 18: GERMANY HOSTED & ISP/WEBMAIL MARKET IB FORECAST (M), TABLE 19: GERMANY ISP/WEBMAIL IB MARKET SHARE (2009)...56 TABLE 20: GERMANY HOSTED BUSINESS IB MARKET SHARE (2009)...56 TABLE 21: ITALY HOSTED & ISP/WEBMAIL MARKET IB FORECAST (M), TABLE 22: ITALY ISP/WEBMAIL IB MARKET SHARE (2009)...58 TABLE 23: ITALY HOSTED BUSINESS IB MARKET SHARE (2009)...58 TABLE 24: ROE HOSTED & ISP/WEBMAIL MARKET IB FORECAST (M), TABLE 25: ROE ISP/WEBMAIL IB MARKET SHARE (2009)...60 TABLE 26: ROE HOSTED BUSINESS IB MARKET SHARE (2009)...60

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