Corporate IT Survey Messaging & Collaboration,

Transcription

1 THE RADICATI GROUP, INC. A TECHNOLOGY MARKET RESEARCH FIRM Corporate IT Survey Messaging & Collaboration, Cost US $3,000 by company P.O. or $2,500 by credit card A comprehensive survey of IT budgets, current deployments, and future plans of 100 corporate organizations, representing a population of over 300,000 users worldwide. Survey Results include: Messaging Budgets & Priorities IT Budgets, Strategic Imperatives, and Top IT Priorities by Business size. Messaging Systems Migration Plans, Downtime, High-Availability Planning, Storage, Platform Hardware and OS Preferences. Hosted Deployment Motivations, Barriers, Costs, SLAs. Security Top Security Concerns, Spam, Viruses, Type of Solution deployed. Archiving Deployments, Priorities, Procurement Plans and Preferences. ediscovery and DLP Adoption trends, Deployment, Plans and Preferences. Microsoft SharePoint Deployment, Usage, Future Plans. Instant Messaging Deployments, Security, Type of Usage, Future Preferences. Business Social Networks Type of Usage, Solutions deployed. Wireless Deployments, Key technology choices. Unified Communications UC deployments, Procurement Plans. This report is intended for Organizations, Vendors, and Investors who need to understand IT directions with regards to Messaging and Collaboration and related technologies. Respondents by Industry, 2010 Computer SW, HW or IT, 31% Publishing, 4% Other, 1% Financial Services, 11% Healthcare, 3% ISP, 7% Professional Services, 12% Telecom, 5% Legal, 3% Retail, 3% Education (University), 6% Education (K-12), 1% Government, 11% Manufacturing, 2% Headquarters: 1900 Embarcadero Road, Ste. 206 Europe: 29E Fitzjohns Avenue Palo Alto, CA London NW3 5JY, UK phone: (650) phone: +44 (0) fax: (650) fax: +44 (0)

2 TABLE OF CONTENTS SCOPE... 9 METHODOLOGY EXECUTIVE SUMMARY SURVEY SAMPLE RESPONDENTS BY BUSINESS SIZE RESPONDENTS BY INDUSTRY RESPONDENTS BY JOB FUNCTION RESPONDENTS BY REGION CHAPTER 1.0: IT BUDGETS & PRIORITIES IT BUDGETS TOP IT PRIORITY TOP IT PRIORITY BY BUSINESS SIZE TOP IT PRIORITY SMB ORGANIZATIONS TOP IT PRIORITY MID-SIZE ORGANIZATIONS TOP IT PRIORITY LARGE ORGANIZATIONS TOP IT PRIORITY VERY LARGE ORGANIZATIONS KEY IT STRATEGIC IMPERATIVES ESTIMATED ANNUAL SPENDING PER USER CONCLUSIONS IT BUDGETS & PRIORITIES CHAPTER 2.0: ON-PREMISES VS. HOSTED PREFERENCE HYBRID DEPLOYMENTS CONCLUSIONS ON-PREMISES VS. HOSTED PREFERENCE CHAPTER 3.0: ON-PREMISES DEPLOYMENT HAS YOUR ORGANIZATION CONSIDERED A HOSTED SOLUTION? WHAT WOULD MAKE YOUR ORGANIZATION RECONSIDER A HOSTED SOLUTION? COST SAVINGS REQUIRED TO MOVE TO A HOSTED SOLUTION MESSAGING SERVER DEPLOYMENT MICROSOFT EXCHANGE SERVER DEPLOYMENT BY VERSION, IBM LOTUS DOMINO DEPLOYMENT BY VERSION, NOVELL GROUPWISE DEPLOYMENT BY VERSION, MESSAGING MIGRATION PLANS MESSAGING MIGRATION PLANS MICROSOFT EXCHANGE SERVER MESSAGING MIGRATION PLANS IBM LOTUS DOMINO MESSAGING MIGRATION PLANS NOVELL GROUPWISE MESSAGING HARDWARE PLATFORM PREFERENCE MESSAGING PLATFORM OS PREFERENCE MESSAGING PLATFORM OS PREFERENCE BY SMBS MESSAGING SERVER HIGH-AVAILABILITY PLANNING MICROSOFT EXCHANGE SERVER 2007 HIGH-AVAILABILITY PLANNING DISASTER RECOVERY SOLUTION DEPLOYMENT DOWNTIME CONCLUSIONS MESSAGING SYSTEMS CHAPTER 4.0: STORAGE... 56

3 4.1 AVERAGE STORAGE ALLOCATION USERS ASKING FOR MORE STORAGE TYPE OF STORAGE DEPLOYED PLANS TO INCREASE STORAGE CONCLUSIONS STORAGE CHAPTER 5.0: HOSTED DEPLOYMENT HOSTED DEPLOYMENT HOSTED BY BUSINESS SIZE HOSTED PLATFORM CHOICE HOSTED COSTS HOSTED DOWNTIME HOSTED SLAS ARE YOU HAPPY WITH YOUR HOSTED PROVIDER? WHAT WOULD MAKE YOU SWITCH PROVIDER? WHAT OTHER SERVICES DO YOU PURCHASE FROM YOUR PROVIDER? WHAT ADDITIONAL SERVICES WOULD YOU PURCHASE IN THE NEXT 12 MONTHS? CONCLUSIONS HOSTED CHAPTER 6.0: CLIENT DEPLOYMENT CLIENT DEPLOYMENT CONCLUSIONS CLIENTS CHAPTER 7.0: SECURITY TOP SECURITY CONCERNS SPAM TYPE OF SECURITY SOLUTION DEPLOYED VIRUSES WILLINGNESS TO PAY FOR SECURITY CONCLUSIONS - SECURITY CHAPTER 8.0: ARCHIVING, EDISCOVERY, AND DATA LOSS PREVENTION ARCHIVING DEPLOYMENT COMPANY-WIDE VS. PARTIAL DEPLOYMENT DO YOU PLAN TO DEPLOY AN ARCHIVING SOLUTION IN THE FUTURE? WHICH SOLUTION DO YOU PLAN TO DEPLOY IN THE FUTURE? ON-PREMISES VS. HOSTED DEPLOYMENT MAIN MOTIVATION FOR DEPLOYING AN ARCHIVING SOLUTION MOST IMPORTANT CAPABILITIES IN SELECTING AN ARCHIVING SOLUTION MAIN ARCHIVING PRIORITY ARCHIVING COST TOLERANCE EDISCOVERY EDISCOVERY COST TOLERANCE DATA LOSS PREVENTION DLP COST TOLERANCE CONCLUSIONS ARCHIVING, EDISCOVERY AND DATA LOSS PREVENTION. 99 CHAPTER 9.0: MICROSOFT SHAREPOINT DEPLOYMENT MICROSOFT SHAREPOINT USE MICROSOFT SHAREPOINT MOST COMMONLY USED FEATURES MICROSOFT SHAREPOINT MOSS 2007 MOST COMMONLY USED FEATURES 106

4 9.4 MICROSOFT SHAREPOINT MOSS 2007 COST TOLERANCE MIGRATION TO 2010 VERSIONS OF MICROSOFT SHAREPOINT CONCLUSIONS MICROSOFT SHAREPOINT CHAPTER 10.0: INSTANT MESSAGING CORPORATE-SANCTIONED IM SOLUTION IM DEPLOYMENT HOSTED IM SOLUTION ADDITIONAL IM SOLUTIONS IN USE UNIFIED COMMUNICATIONS MOST COMMON FEATURES USED IN IM DOES YOUR ORGANIZATION MONITOR IM USE DOES YOUR ORGANIZATION ARCHIVE IM MESSAGES IS YOUR ORGANIZATION CONCERNED ABOUT IM SECURITY MAIN IM SECURITY CONCERNS IM SECURITY & MANAGEMENT SOLUTION IN USE CONCLUSIONS INSTANT MESSAGING CHAPTER 11.0: SOCIAL NETWORKS SOCIAL NETWORK USE MAIN SOCIAL NETWORKING SITE MAIN COMPANY SOCIAL NETWORKING SITE IN FUTURE USES OF BUSINESS SOCIAL NETWORKS DO SOCIAL NETWORKS REDUCE THE AMOUNT OF DO EMPLOYEES ACCESS SOCIAL NETWORKS FROM THEIR PHONES CONCLUSIONS SOCIAL NETWORKS CHAPTER 12.0: WIRELESS DEPLOYMENT COMPANY PAID WIRELESS DEPLOYMENT COMPANY MANDATED MOBILE PHONE DEPLOYMENT ALL WIRELESS DEPLOYMENT WIRELESS APPLICATIONS CONCLUSIONS WIRELESS CHAPTER 13.0: UNIFIED COMMUNICATIONS VOIP DEPLOYMENT SOFTPHONE USE UNIFIED COMMUNICATIONS DEPLOYMENT UNIFIED COMMUNICATIONS SELECTION CRITERIA UNIFIED COMMUNICATIONS FUTURE DEPLOYMENT HOSTED UNIFIED COMMUNICATIONS PREFERENCE UNIFIED COMMUNICATIONS COST TOLERANCE CONCLUSIONS UNIFIED COMMUNICATIONS

5 LIST OF FIGURES FIGURE 1: TOP IT PRIORITIES, FIGURE 2: RESPONDENTS BY BUSINESS SIZE FIGURE 3: RESPONDENTS BY INDUSTRY FIGURE 4: RESPONDENTS BY JOB FUNCTION FIGURE 5: RESPONDENTS BY REGION FIGURE 6: IT BUDGET CHANGE, FIGURE 7: TOP IT PRIORITY, FIGURE 8: TOP THREE IT PRIORITIES, SMBS FIGURE 9: TOP THREE IT PRIORITIES, MID-SIZE ORGANIZATIONS FIGURE 10: TOP THREE IT PRIORITIES, LARGE ORGANIZATIONS FIGURE 11: TOP THREE IT PRIORITIES, VERY LARGE ORGANIZATIONS FIGURE 12: KEY IT STRATEGIC IMPERATIVES, FIGURE 13: ON-PREMISES, HOSTED AND HYBRID DEPLOYMENTS, FIGURE 14: DID YOUR ORGANIZATION CONSIDER A HOSTED SOLUTION? FIGURE 15: ORGANIZATION S PREFERENCE FOR ON-PREMISES VS. HOSTED FIGURE 16: WOULD ORGANIZATIONS MOVE TO A HOSTED SOLUTION BASED ON COST? FIGURE 17: ON-PREMISES MESSAGING SERVER DEPLOYMENT, FIGURE 18: SERVERS DEPLOYED BY VERSION, FIGURE 19: MICROSOFT EXCHANGE SERVER DEPLOYMENT BY VERSION, FIGURE 20: IBM LOTUS DOMINO DEPLOYMENTS - BY VERSION, FIGURE 21: NOVELL GROUPWISE DEPLOYMENTS - BY VERSION, FIGURE 22: MESSAGING MIGRATION PLANS, FIGURE 23: WHICH SYSTEM IS YOUR ORGANIZATION PLANNING TO MOVE TO? FIGURE 24: MICROSOFT EXCHANGE UPGRADE PLANS FIGURE 25: MICROSOFT EXCHANGE SERVER DEPLOYMENTS BY VERSION, FIGURE 26: MAIN DRIVERS FOR MIGRATING TO MICROSOFT EXCHANGE SERVER FIGURE 27: IBM LOTUS DOMINO MIGRATION PLANS FIGURE 28: IBM LOTUS DEPLOYMENTS BY VERSION, FIGURE 29: NOVELL GROUPWISE MIGRATION PLANS FIGURE 30: NOVELL GROUPWISE DEPLOYMENTS BY VERSION, FIGURE 31: MESSAGING PLATFORM OS PREFERENCE FIGURE 32: SMB CUSTOMER PLATFORM OS PREFERENCE FIGURE 33: HIGH-AVAILABILITY OPTIONS FIGURE 34: MICROSOFT EXCHANGE SERVER 2007 HIGH-AVAILABILITY OPTIONS FIGURE 35: DEPLOYED DISASTER RECOVERY SOLUTIONS FIGURE 36: USER STORAGE DEMAND FIGURE 37: TYPE OF STORAGE DEPLOYED FIGURE 38: SERVER STORAGE INCREASE PLANS FIGURE 39: ON-PREMISES VS. HOSTED DEPLOYMENT FIGURE 40: IS YOUR ORGANIZATION MOVING TO AN ON-PREMISES SOLUTION? FIGURE 41: HOSTED & HYBRID DEPLOYMENT BY BUSINESS SIZE FIGURE 42: HOSTED DEPLOYMENT BY TYPE FIGURE 43: FUTURE HOSTED DEPLOYMENT SOLUTION FIGURE 44: REASONS FOR MOVING TO HOSTED MICROSOFT EXCHANGE SERVER FIGURE 45: HOW DO YOU PLAN TO DEPLOY MICROSOFT EXCHANGE SERVER FIGURE 46: HOW HAPPY ARE YOU WITH YOUR CURRENT HOSTING PROVIDER? FIGURE 47: DRIVERS TO SWITCH TO A DIFFERENT HOSTING PROVIDER FIGURE 48: ADDITIONAL SERVICES PURCHASED BESIDES ? FIGURE 49: DEMAND FOR ADDITIONAL HOSTING SERVICES IN THE NEXT MONTHS? FIGURE 50: CLIENT SUMMARY FIGURE 51: MAIL CLIENT DEPLOYMENT FIGURE 52: TOP SECURITY CONCERNS FIGURE 53: HAS THE AMOUNT OF SPAM INCREASED OR DECREASED?... 78

6 FIGURE 54: TYPE OF SECURITY SOLUTION DEPLOYED FIGURE 55: ARCHIVING SOLUTION DEPLOYED FIGURE 56: COMPANY-WIDE VS. PARTIAL DEPLOYMENT OF ARCHIVING FIGURE 57: DO YOU PLAN TO DEPLOY AN ARCHIVING SOLUTION IN THE FUTURE? FIGURE 58: WHICH ARCHIVING SOLUTION DO YOU PLAN TO DEPLOY IN THE FUTURE? FIGURE 59: ON-PREMISES VS. HOSTED ARCHIVING SOLUTION FIGURE 60: MAIN MOTIVATIONS FOR DEPLOYING AN ARCHIVING SOLUTION FIGURE 61: TOP CAPABILITIES OF AN ARCHIVING SOLUTION FIGURE 62: PRIORITY OF WHAT TO ARCHIVE FIGURE 63: DOES YOUR ORGANIZATION HAVE AN EDISCOVERY SOLUTION IN PLACE? FIGURE 64: EDISCOVERY DEPLOYMENT FIGURE 65: EDISCOVERY PLANS IN THE NEXT MONTHS FIGURE 66: DOES YOUR ORGANIZATION HAVE A DLP SOLUTION IN PLACE? FIGURE 67: DATA LOSS PREVENTION DEPLOYMENT FIGURE 68: DLP PLANS IN THE NEXT MONTHS FIGURE 69: DOES YOUR ORGANIZATION DEPLOY MICROSOFT SHAREPOINT? FIGURE 70: WHAT VERSION OF MICROSOFT SHAREPOINT DOES YOUR ORGANIZATION DEPLOY?. 102 FIGURE 71: IS YOUR ORGANIZATION PLANNING TO DEPLOY SHAREPOINT IN THE FUTURE? FIGURE 72: WHAT VERSION OF MICROSOFT SHAREPOINT WILL YOUR ORGANIZATION DEPLOY IN THE NEAR FUTURE? FIGURE 73: WHICH FEATURES OF MICROSOFT SHAREPOINT DOES YOUR ORGANIZATION USE MOST? FIGURE 74: MOST USED SUB-FEATURES OF MICROSOFT SHAREPOINT WSS 3.0 COLLABORATION. 105 FIGURE 75: MOST USED FEATURES OF MICROSOFT SHAREPOINT MOSS FIGURE 76: IS YOUR ORGANIZATION PLANNING TO MOVE TO A 2010 VERSION OF MICROSOFT SHAREPOINT? FIGURE 77: CORPORATE-SANCTIONED INSTANT MESSAGING DEPLOYMENT FIGURE 78: INSTANT MESSAGING DEPLOYMENT FIGURE 79: HOSTED VS. ON-PREMISES IM PREFERENCE FIGURE 80: ADDITIONAL IM SOLUTIONS IN USE FIGURE 81: USE OF UC FEATURES IN IM FIGURE 82: WOULD LIKE TO ADD UC IN THE FUTURE FIGURE 83: INTEREST FOR UC-LIKE FEATURES IN THE FUTURE FIGURE 84: DOES YOUR ORGANIZATION MONITOR IM USE? FIGURE 85: DOES YOUR ORGANIZATION ARCHIVE IM MESSAGES? FIGURE 86: HOW CONCERNED IS YOUR ORGANIZATION ABOUT IM SECURITY? FIGURE 87: MAIN IM SECURITY CONCERNS FIGURE 88: IM SECURITY & MANAGEMENT SOLUTION DEPLOYED FIGURE 89: SOCIAL NETWORKS USED AT WORK FIGURE 90: DOES YOUR ORGANIZATION HAVE ONE MAIN SOCIAL NETWORK FOR ALL EMPLOYEES? FIGURE 91: MAIN ORGANIZATION SOCIAL NETWORK SITE FIGURE 92: FUTURE PLANS TO ADD A COMPANY-WIDE SOCIAL NETWORKING SITE FIGURE 93: USES OF BUSINESS SOCIAL NETWORKING FIGURE 94: HAS THE USE OF SOCIAL NETWORKS REDUCED THE AMOUNT OF ? FIGURE 95: DO EMPLOYEES ACCESS THE COMPANY SOCIAL NETWORK FROM THEIR PHONES? FIGURE 96: DOES YOUR ORGANIZATION PROVIDE A WIRELESS SOLUTION? FIGURE 97: EMPLOYEES WITH A COMPANY-PAID WIRELESS SOLUTION FIGURE 98: MOBILE PHONE CHOICE FIGURE 99: TYPE OF COMPANY-MANDATED MOBILE PHONE FIGURE 100: ALL TYPES OF MOBILE PHONES IN USE IN YOUR ORGANIZATION FIGURE 101: RIM BLACKBERRY BES VS. BIS USE FIGURE 102: WIRELESS INTEGRATION WITH CORPORATE APPLICATIONS FIGURE 103: DOES YOUR ORGANIZATION USE VOIP AS ITS MAIN TELEPHONY SOLUTION? FIGURE 104: IS YOUR ORGANIZATION DEPLOYING UC? FIGURE 105: UNIFIED COMMUNICATION DEPLOYMENT

7 FIGURE 106: WHAT ASPECT OF UC IS MOST CRITICAL TO YOUR ORGANIZATION? FIGURE 107: FUTURE UC SOLUTION DEPLOYMENT PLANS FIGURE 108: HOSTED UC PREFERENCE LIST OF TABLES TABLE 1: TOTAL COMPANIES SURVEYED, TABLE 2: IT BUDGET CHANGE, TABLE 3: ESTIMATED ANNUAL IT SPENDING PER USER, TABLE 4: AVERAGE COST SAVINGS REQUIRED TO MOVE TO HOSTED , TABLE 5: HARDWARE PLATFORM MIX, TABLE 6: AVERAGE SCHEDULED AND UN-SCHEDULED DOWNTIME TABLE 7: AVERAGE STORAGE ALLOCATION TABLE 8: AVERAGE PLANNED SERVER STORAGE INCREASE TABLE 9: HOSTED PROVIDERS USED TABLE 10: AVERAGE HOSTED COSTS TABLE 11: AVERAGE HOSTED DOWNTIME TABLE 12: AVERAGE SLA REQUIREMENT TABLE 13: AVERAGE CLIENTS/USER TABLE 14: AVERAGE HOURS ON PER EMPLOYEE/DAY TABLE 15: AVERAGE AMOUNT OF SPAM INCREASE OR DECREASE TABLE 16: AVERAGE VIRUS INCIDENTS AND DURATION PER MONTH TABLE 17: WILLINGNESS TO PAY FOR SECURITY, TABLE 18: ARCHIVING COST TOLERANCE TABLE 19: EDISCOVERY COST TOLERANCE TABLE 20: DLP COST TOLERANCE TABLE 21: MICROSOFT SHAREPOINT MOSS 2007 COST TOLERANCE TABLE 22: SOFTPHONE USE TABLE 23: UNIFIED COMMUNICATION COST TOLERANCE

8 About The Radicati Group, Inc. The Radicati Group is a leading technology research and advisory firm focused on all aspects of , security, archiving, regulatory compliance, wireless technologies, web services, instant messaging, unified communications, social networking, and more. The company provides both quantitative and qualitative information, including detailed market size, installed base and forecast information on a worldwide basis, as well as detailed country breakouts. The Radicati Group works with corporate organizations to assist in the selection of the right products and technologies to support their business needs, as well as with vendors to define the best strategic direction for their products. We also work with investment firms on a worldwide basis to help identify new investment opportunities. The Radicati Group, Inc. is headquartered in Palo Alto, CA, with offices in London, UK. ORDER FORM To order, please fill out the following form and return it to The Radicati Group at the address or fax shown on the front. Corporate IT Survey Messaging & Collaboration, Name Cost (circle one): P.O $3,000 Credit Card $2,500 Company International Orders: Payment must be in US dollars, drawn on a US bank and must include bank routing numbers. Address Payment Method: Payment Enclosed Please indicate street address - NO P.O. BOX please! Please send invoice, P.O.#: VISA MasterCard Amex City, State, Zip Country Card Number: Exp. Date: Phone Fax Signature