Statistics Report,

Transcription

1 THE RADICATI GROUP, INC. A TECHNOLOGY MARKET RESEARCH FIRM Statistics Report, Cost US $3,000 by P.O. or $2,500 by credit card A new study from the Radicati Group, Inc., brings together key data and statistics on the use of , Instant Messaging, Social Networking, Wireless , and Unified Communications, including: Worldwide Accounts and Users Corporate and Consumer Accounts and Users Traffic per Corporate and Consumer User/Day Time Spent Daily on , Instant Messaging and Social Networking Spam and Viruses Volumes and Costs Instant Messaging Social Networking Wireless Unified Communications (UC) This report is intended for Organizations, Vendors, and Investors who need to make informed decisions about the , Instant Messaging, Social Networking, Wireless and Unified Communication markets. Accounts vs. Users, ,000 4,000 3,000 2,000 1, ,087 3,843 3,606 3,375 3,146 2,024 2,172 2,317 2,463 2, Worldwide Active Accounts (M) Worldwide Users (M) Headquarters: 1900 Embarcadero Road, Suite 206 Europe: 29E Fitzjohns Avenue Palo Alto, CA London NW3 5JY, UK phone: (650) phone: +44 (0) fax: (650) fax: +44 (0)

2 TABLE OF CONTENTS SCOPE...7 METHODOLOGY...8 EXECUTIVE SUMMARY...9 CHAPTER 1: WORLDWIDE ACCOUNTS AND USERS FORECAST, ACCOUNTS BY REGION USERS BY REGION CORPORATE VS. CONSUMER ACCOUNTS ON-PREMISES VS. HOSTED ACCOUNTS USER AGE DEMOGRAPHICS...22 CHAPTER 2: CORPORATE WORLDWIDE CORPORATE ACCOUNTS FORECAST, CORPORATE ACCOUNTS BY REGION CORPORATE ACCOUNTS BY BUSINESS SIZE CORPORATE ACCOUNTS BY VERTICAL INDUSTRY AVERAGE NUMBER OF CORPORATE ACCOUNTS PER USER AVERAGE NUMBER OF CORPORATE CLIENTS PER USER AVERAGE NUMBER OF CONTACTS IN CORPORATE ADDRESS BOOK AVERAGE NUMBER OF CORPORATE S SENT/RECEIVED PER USER PER DAY CORPORATE STORAGE REQUIREMENTS DAILY TIME SPENT ON COMMUNICATION TASKS BUSINESS USERS CONSUMER USERS...39 CHAPTER 3: CONSUMER WORLDWIDE CONSUMER ACCOUNTS FORECAST, CONSUMER ACCOUNTS BY REGION AVERAGE NUMBER OF CONSUMER ACCOUNTS PER USER AVERAGE NUMBER OF CONTACTS IN CONSUMER ADDRESS BOOK AVERAGE NUMBER OF CONSUMER S SENT/RECEIVED PER USER PER DAY...45 CHAPTER 4: SPAM SPAM MESSAGES RECEIVED PER CORPORATE USER PER DAY COST OF SPAM...49 CHAPTER 5: MALWARE MALWARE COST OF MALWARE...54 CHAPTER 6: INSTANT MESSAGING WORLDWIDE IM ACCOUNTS AND USERS FORECAST, ENTERPRISE VS. PUBLIC IM ACCOUNTS AVERAGE NUMBER OF IMS SENT PER USER PER DAY PUBLIC IM FORECAST, PUBLIC IM BY REGION PUBLIC IM CONSUMER VS. CORPORATE USERS CORPORATE IM FORECAST, CORPORATE IM BY REGION...66

3 CHAPTER 7: SOCIAL NETWORKING SOCIAL NETWORKING ACCOUNTS AND USERS FORECAST, ENTERPRISE SOCIAL NETWORKING ACCOUNTS AND USER FORECAST, ENTERPRISE SOCIAL NETWORKING ACCOUNTS BY REGION PREVALENT BUSINESS USE OF SOCIAL NETWORKING CONSUMER SOCIAL NETWORKING ACCOUNTS AND USER FORECAST, CONSUMER SOCIAL NETWORKING ACCOUNTS BY REGION...72 CHAPTER 8: WIRELESS WORLDWIDE WIRELESS USERS FORECAST, ENTERPRISE VS. CONSUMER WIRELESS USERS ENTERPRISE WIRELESS ACCOUNTS BY REGION ENTERPRISE WIRELESS ACCOUNTS BY BUSINESS SIZE ENTERPRISE WIRELESS ACCOUNTS BY INDUSTRY CONSUMER WIRELESS ACCOUNTS BY REGION WIRELESS SMS TEXT MESSAGING...84 CHAPTER 9: UNIFIED COMMUNICATIONS WORLDWIDE UNIFIED COMMUNICATIONS USER FORECAST, ON-PREMISES UNIFIED COMMUNICATIONS USER FORECAST, ON-PREMISES UNIFIED COMMUNICATION USERS BY REGION HOSTED UNIFIED COMMUNICATIONS USER FORECAST, HOSTED UNIFIED COMMUNICATION USERS BY REGION...89

4 LIST OF TABLES Table 1: Worldwide Active Accounts and Users Forecast, Table 2: Accounts by Region, Table 3: Users by Region, Table 4: Worldwide Corporate vs. Consumer Accounts, Table 5: Worldwide On-Premises vs. Hosted Account Forecast, Table 6: User Age Demographics, Table 7: Corporate Accounts, Table 8: Corporate Accounts by Region, Table 9: Corporate Accounts by Business Size, Table 10: Corporate Accounts by Vertical Industry, Table 11: Average Number of Corporate Accounts Per User, Table 12: Average Number of Corporate Clients per User, Table 13: Average Number of Contacts in Corporate Address Book, Table 14: Corporate s Sent/Received Per User/Day, Table 15: Corporate Storage Requirements per User/Day, Table 16: Daily Time Business Users Spend on Communication Tasks...38 Table 17: Daily Time Consumer Users Spend on Communication Tasks...39 Table 18: Consumer Accounts, Table 19: Consumer Accounts by Region, Table 20: Average Number of Consumer Accounts per User, Table 21: Average Number of Contacts in Consumer Address Book, Table 22: Consumer s Sent/Received per User/Day, Table 23: Spam Messages Received per Corporate User/Day, Table 24: Spam Costs Solution Acquisition...49 Table 25: Spam Costs Administrator Time...50 Table 26: Spam Costs Lost User Productivity...50 Table 27: Spam Costs Spam Storage...51 Table 28: Total Annual Spam Costs for a 1,000-User Organization...51 Table 29: Average Spam Costs Per User/Year...52 Table 30: Malware Costs Solution Acquisition...54 Table 31: Virus Costs Administrator Time...55 Table 32: Malware Costs Lost User Productivity...56 Table 33: Total Annual Malware Costs for a 1,000-user Organization...56 Table 34: Worldwide IM Accounts and Users, Table 35: Enterprise vs. Public IM Accounts, Table 36: Number of IMs Sent per User/Day, Table 37: Public IM Accounts and Users Forecast, Table 38: Consumer-only vs. Corporate Public IM Users, Table 39: Corporate IM Accounts and Users Forecast, Table 40: Worldwide Social Networking Accounts, Table 41: Enterprise Social Networking Account and User Forecast, Table 42: Business Social Networking Use, Table 43: Consumer Social Networking Account and User Forecast, Table 44: Worldwide Wireless Users,

5 Table 45: Enterprise vs. Consumer Wireless Accounts, Table 46: Enterprise Wireless Accounts by Region, Table 47: Enterprise Wireless Accounts by Business Size, Table 48: Wireless Accounts by Industry, Table 49: Consumer Wireless Accounts by Region, Table 50: Number of SMS Messages Sent & Received per User/Day, Table 51: Worldwide Unified Communications (UC) Users, Table 52: On-Premises Unified Communications (UC) User Forecast, Table 53: Hosted Unified Communications (UC) User Forecast, LIST OF FIGURES Figure 1: Worldwide Accounts vs. Users Forecast, Figure 2: Worldwide Accounts Breakout by Region, 2011 & Figure 3: Worldwide User Breakout by Region, 2011 & Figure 4: Worldwide Corporate vs. Consumer Accounts, Figure 5: Worldwide On-Premises vs. Hosted Accounts, Figure 6: Worldwide User Age Demographics, Figure 7: Corporate Accounts by Business Size, 2011 & Figure 8: Corporate Account Breakout by Vertical Industry, Figure 9: Corporate s Sent/Received Per User/Day, Figure 10: Corporate Storage Requirements per User/Day (MB), Figure 11: Spam Messages Received per Business User/Day, Figure 12: IM Traffic (Billions), Figure 13: Public IM by Region, 2011 & Figure 14: Enterprise IM by Region, 2011 & Figure 15: Enterprise Social Networking Accounts by Region, 2011 & Figure 16: Consumer Social Networking by Region, 2011 & Figure 17: vs. Wireless Penetration, Figure 18: On-Premises Unified Communications (UC) Users by Region, 2011 & Figure 19: Hosted Unified Communications (UC) Users by Region, 2011 &

6 About The Radicati Group, Inc. The Radicati Group is a leading technology research and advisory firm focused on all aspects of , security, archiving, regulatory compliance, wireless technologies, web services, instant messaging, unified communications, social networking, and more. The company provides both quantitative and qualitative information, including detailed market size, installed base and forecast information on a worldwide basis, as well as detailed country breakouts. The Radicati Group works with corporate organizations to assist in the selection of the right products and technologies to support their business needs, as well as with vendors to define the best strategic direction for their products. We also work with investment firms on a worldwide basis to help identify new investment opportunities. The Radicati Group, Inc. is headquartered in Palo Alto, CA, with offices in London, UK. ORDER FORM To order, please fill out the following form and return it to The Radicati Group at the address or fax shown on the front. Statistics Report, Name Cost (circle one): P.O $3,000 Credit Card $2,500 Company International Orders: Payment must be in US dollars, drawn on a US bank and must include bank routing numbers. Address Payment Method: Payment Enclosed Please indicate street address - NO P.O. BOX please! Please send invoice, P.O.#: VISA MasterCard Amex City, State, Zip Country Card Number: Exp. Date: Phone Fax Signature PLEASE SEE THE FOLLOWING PAGES FOR THE REPORT S FULL TABLE OF CONTENTS.