MHI Vestas Offshore Wind (MVOW)

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1 Wind (MVOW) Version 1.03 Page 1/20

2 Table of Contents 1 Introduction to MVOW About your account on the Domain Connecting to network printers How to add a printer - Windows How to access your mail Outlook first time start Outlook Webmail Outlook Webmail Changing the regional settings Activesync on a Mobile Phone Setting up Exchange ActiveSync on a Windows Phone: Setting up Exchange on an Apple iphone, ipad, or ipod Touch Vestas online applications using Citrix Logon and launch your application in Citrix Ordering access to a Citrix application and getting support Citrix application features on your computer How to order and install software How to get temporary administrative rights for your computer Office 365 One place to do most Finding people in MVOW - you need to contribute Microsoft Office Skype for Business... Error! Bookmark not defined First time start To find someone Your SfB contacts Collaborating and sharing Create a Conferencing meeting Voice Telephony Page 2/20

3 1 Introduction to MVOW The joint Venture between MHI and Vestas Offshore was established the 1 st of April The establishment of a new joint venture company will also mean that Mitsubishi Vestas Offshore Wind (MVOW) value chain is extended to cover a full End2End value chain, but in a much smaller scale than Vestas Wind Systems A/S. In order to secure that the daily operation can continue without any business critical impact on the MVOW business, the new company will be part of Vestas ERP systems and non ERP systems and will be accessing the majority of the applications on Vestas IT Platform. However MVOW will have its own IT Platform with its own Office365, SharePoint, File Shares and Skype for Business. A new ERP system(ax) is currently being rolled out in MVOW and in time all users will be moved from Vestas SAP solution, to our own AX solution. This split of IT systems will have an impact on how MVOW normally is using the IT tools and systems. In the following section you will be able to learn what are the specific changes and what kind of activities you as employee need to perform in order to use the IT Systems and Tools. How to get help: You can find help to many issues by visiting the IT User Guides on Sharepoint: MVOW IT-Fieldsupport can be contacted on almost all IT issues, but there is a few exceptions. Go to the IT portal from your browser. URL is or just IT. Send an emal to it@mhivestasoffshore.com Are you having problems with Citrix or the applications within it, SAP, VSP etc., then follow these instructions: Contact Vestas IT Service desk, either call or write an to ITService@vestas.com. When you contact IT Service please ensure to identify yourself as an employee coming from the Joint Venture / JV, then IT Service will know that your request needs to have a special attention! 2 About your account on the Domain With your new pc came a peace of paper, which contains the basic information about your account, your office phone number, adress and a temporary password. Note: You need to change your password when you logon for the first time. Note: your password will expire every 70 days. When this occurs, you will be prompted to enter a new password when you logon Page 3/20

4 3 Connecting to network printers In this section you can be guided how to: Connect to a network attached printer from a Windows 10 computer 3.1 How to add a printer - Windows 10 Do the following to connect to a network attached printer: Have the printer name ready (go to the printer and note the name from the label, e.g. DKAARP319) Press the Windows button on the keyboard Type Print Select Devices and Printers Select Add a printer When the window opens, an automatic search will take place. When the search is over, select The printer that I want isn t listed Check the button Find a printer in the directory. And hit Next Page 4/20

5 Type in the printer name you have and click Find Now Select the printer you wan t to connect to and hit Ok to install the printer When the printer is ready you will get this message. Press Next to finalize the installation 4 How to access your mail Receiving and sending s (as well as handling your calendar and contacts) is provided to MHI Vestas Offshore employees through Microsoft Office 365. Microsoft Office 365 also provides SharePoint and Skype for Business as well a personal file sharing solution called Microsoft OneDrive for Business. You can learn more about this in the section Office 365 One place to do most. Get a sneak peek here - HA aspx?redir=0 Note: The current regional setting of Outlook MUST be English Accessing your mail in can be done in any combination of the following 3 ways: Outlook application on your computer Outlook WebApp through any Internet Browser (such as Internet Explorer) Activesync on a Mobile device Page 5/20

6 4.1 Outlook first time start Your computer will automatically have Microsoft Office installed, and Outlook is a part of this package. The first time Outlook is started, the following applies: Enter your ID (initials@mhivestasoffshore.com) and password to login Outlook prepares to run for the first time Click Accept to the License agreement Page 6/20

7 4.2 Outlook Webmail You can use your webmail through a browser at any time both inside and outside, just use the link: Or outlook.office365.com portal.office.com You will be presented with two screens to logon sucessfully. First screen: Enter your ID (initials@mhivestasoffshore.com) and press TAB on your keyboard. You will now be redirected to our Office 365 site Second screen: Here you need to enter your ID and password. Please observe that you will need to enter the Domain name prior to your initials like: mhivofs\initials Page 7/20

8 You will now have access to your mailbox. 4.3 Outlook Webmail Changing the regional settings If the regional setting in Outlook is Danish - It is important to change this to English. Do the following to change the regional settings from Danish to English: Open your Outlook Client In the upper right corner click the cog button Select Indstillinger Page 8/20

9 Select Indstillinger (once again) Select International In the Sprog drop down menu, select English Page 9/20

10 Make sure to check the Omdøb standardmapper.. choice Click on Gem. Outlook will now carry out the changes and will be busy for a while. When ready again, logoff and on to Outlook to activate all new changes, and you should now have English as your default language 4.4 Activesync on a Mobile Phone Mobile phones will be supported and you will be able to access your mail, calendar and contacts on your phone. Note: The mobile phone must be a MVOW supported mobile phone This guide will help you configure mail on a Windows Phone or an iphone. Should you have another phone please follow the below link and find your model: = &mode=Desktop&helpid=ms.exch.owao.ConfigureMobilePhone Setting up Exchange ActiveSync on a Windows Phone: 1. In the App list, tap Settings > +account > add an account. Select the account type Exchange. 2. Type in your address and your password. Tap Sign in. It will try to set up your account automatically. If setup completes successfully, skip to step 8. 3.If you see the message Check your information and try again. You may have mistyped your password. Verify that you entered the correct address and password. At this stage, you don t need to specify any values for User name and Domain. Select Sign In. If setup completes successfully, skip to step 8. Page 10/20

11 4.If your account can't be set up automatically, you ll see the message, We couldn t find your settings. Select Advanced. You'll need to enter the following information manually: address - This is your full access, for example tony@mhivestasoffshore.com. Password - This is the password for your account. User name - This is your full address, for example tony@ mhivestasoffshore.com. Domain - This is the part of your address after sign, for example mhivestasoffshore.com. Server - This is the name of your Exchange server. Use outlook.office365.com for your server name. 5.Select the Server requires encrypted (SSL) connection box. 6.Select Sign In. 7.Select OK if it asks you to enforce policies or set a password. 8.On the +account screen, tap your account to open it. From the account settings, you can: Rename the account Set how much content to download Make sure check boxes for content you want to sync are selected - for example, , contacts, calendar, and tasks. You are now ready to begin using your mail on the mobile phone Setting up Exchange on an Apple iphone, ipad, or ipod Touch 1.Tap Settings > Mail, Contacts, Calendars > Add Account 2.Tap Exchange. 3.Type your full address and password, and then tap Next. If the phone cannot find your settings, you need to add them. In the Server field type outlook.office365.com, then add your Username ( address) and Password. 4.Choose the type of information you want to synchronize between your account and your device, and then touch Save. By default, Mail, Contacts, and Calendar information are synchronized. 5.If you're prompted to create a passcode, tap Continue and type a numeric passcode. If you don t set up a passcode, you can t view your account on your iphone. You can set up a passcode later in your iphone settings. You are now ready to begin using your mail on the mobile phone. TIP Don t forget to change your devices default account to your MVOW account. Page 11/20

12 5 Vestas online applications using Citrix You may need to access applications and services which are not implemented in. These services and applications will be available from Vestas through the Citrix portal. An example of a service or application available through Citrix is SAP, VSP, PLM&C + others. 5.1 Logon and launch your application in Citrix The access method for Citrix is via your browser. Prerequisites You must have a valid Vestas user ID and password (see section 5.2 for info on this) The Citrix Reciever must be installed on your computer You must have a mobile phone to receive the passcode (see section 5.2 for info on this) Do the following to access and launch an application in Citrix: Open your web browser, this can be Internet Explorer or Google Chrome Type in the web address pd.vestas.com Enter your Vestas initials and password and press Log On For added security you must enter a passcode. The passcode will be sent in one of three ways. Firstly to your mobile phone, secondly an automatic call is made from the server to your phone and the last resort is sending a mail to your MVOW . Page 12/20

13 If this is the first time you are using your Vestas account, you must change the password. For ease of use, it is recommended to use the same password as you are using in the MHI Vestas Offshore Domain. Once you logon the Citrix content is available in your browser. You may see two type of content dependent on your need and the type of application you have requested o o Applications represented by icons Desktops which are Virtual computers Applications represented by Icons o Press any icon representing an application or open a folder to look for a specific application. It is possible to select a tree vieiw under select views. Page 13/20

14 Desktops which are Virtual computers You have now launched your Citrix application. 5.2 Ordering access to a Citrix application and getting support If you are missing applications in Citrix, you can order access to the applications by creating a ticket to Vestas IT Service (ITservice@vestas.com) stating which Citrix application you need access to. In the Subject of the ticket, please begin with: JV - Request for access to Citrix based application In the Body text please state which application you need added to your Citrix, such as: SAP GUI If you do not know your Vestas user ID, or your password, or you need to get your password reset then please contact Vestas IT Service on or ITservice@vestas.com. 5.3 Citrix application features on your computer Running an application through Citrix will enable you to run and access an application which is not actually installed on your computer it is being run remotely, but it behaves just like an application on your computer running seamlessly among your other applications. Even though your Citrix application seems to run on your computer, some things will behave a bit differently and there will also be some limitations which are described here. Note: For security reasons, the copy activity between the Citrix applications and the local drives on the computer will be logged and may be subject to inquiry Drives on your computer o The drives on your computer will be accessible from an application you run through Citrix. But the drive letters and naming will be a bit different as can be seen in the picture below. Here the C: drive will be available from the Citrix application as a V: drive. Other drives on the computer will also be available C drive Page 14/20

15 MVOW Y drive Copy and Paste o You can use the copy/paste functions between an application launched through Citrix and an application launched on your local cpmputer. So what the Windows clipboard can support (which will actually depend on the application that you launch), will be supported in the Citrix application as well Printing from an application launched through Citrix o You can print to any printer (locally attached printer or a network attached printer) created on your computer from the application launched through Citrix under the following conditions: The printer must be your default printer on your computer If you want to print to another printer, mark this printer as your default printer through the control panel Audio and Video o Streaming of video and audio in high quality is not supported. Mostly this function works, but the stream is not prioritized. That is, the stream will most likely break-up from time to time. This is a deliberate decision and audio and video should be used from your computer Computer peripherals o You will not be able to connect to a device on your computer attached to the USB port. For example, you will not be able to attach a digital camera and connect to this from an application running through Citrix. The same goes for USB attached disks, scanners and other similar equipment. This is a deliberate decision 6 How to order and install software New software can be ordered and installed automatically from the Software Central portal. In the Software Central you will find the most common software packages prepared for MHI Vestas Offshore. Note: If you need to install applications on your computer manually, you will need administrative rights on the computer. Check the section How to get temporary administrative rights for your computer to order this. How to order and install software: Open Internet Explorer and to go Once Software Central page has loaded type in the search field part of the application name you want to install eg. If you wanted Adobe Acrobat Professional just type Adobe. Find your software from the list of results. Click on the Add button next to it to add the package to your basket Page 15/20

16 Now click on the Check out now button, on the bottom right hand side of the page, to execute the order. Please await the automatic installation of your software. How quickly software installs depends on your network connection and the size of the software package(s) you ordered. You can usually expect to see the software within 1 hour in most cases. Note - You may have to restart your computer for a successful software install but you should be prompted if a restart is required. 7 How to get temporary administrative rights for your computer If you will need to make changes to your computer, for example install new software not on the Software Central, you must have administrative rights. Every user can request temporary administrative (known as elevated) rights on their computer. Simply go to the software portal and order a piece of software called Access Director. This requires approval, but once approved and installed, you can activate it any time and anywhere and get 2 minutes of admin privileges to your account. More than enough to install most software or make changes. Page 16/20

17 8 Office 365 One place to do most One place to do most; Outlook, Calendar, Contacts, News, Personal files, Sharepoint Sites. To simplify the IT landscape for MVOW employees, Office 365 has been introduced as a core solution offering the following services Outlook ( s) Calendar People (contacts) Newsfeed (information from collegaues and the company) OneDrive (your personal content/files) Sites (SharePoint sites supporting activities and departments) To access Office 365 simply open internet explorer which will go to This is our internal home page. From here you can find company and department news, team sites, and more. You can open your Newsfeed or Sites next by clicking the button in the top left corner of the webpage. These sites are where you get a personalized view of news depending on which other employees, sites, documents or tags your are following, as well as corporate news and a roll up of tasks assigned to you by anyone in SharePoint sites where you participate. All of the above can be used through your Internet Explorer, but you also have Microsoft Office installed on your computer as well as Skype for Business (a business version of Skype). To get an overview of Office 365, navigate to the Office 365 for business learning center 8.1 Finding people in MVOW - you need to contribute During your first visit to Office 365, please take the time to configure your About Me profile effectively (click edit your profile ). We can search for colleagues in Office 365 People and this works best if everyone has described themselves and updated their contact details. This solution enables you to search for other colleagues based on their skills, past projects and area of responsibility (the Ask me about section) as well as office location and their interests. This is a truly powerful new solution, but it only becomes really usefull after everyone have made a contribution through a proper description of themselves. While you could in principle use just Internet Explorer and Office 365 to do your office work, we have also provided Microsoft Office and Skype for Business. Read more about this below. 9 Microsoft Office We are using the lastest Microsoft Office. Please view this video - which highlights the differences from other Office versions to this latest one we use. Note: Ignore the point about only newer than a year will available in folders. In MVOW, all s will be available in the folders. Page 17/20

18 10 Skype for Business SfB(Skype for Business) is a business version of Skype, and is an upgraded version of MS Communicator and Lync. With SfB you can start collaborating without having to schedule a meeting. You can start an impromptu meeting, share something on your computer like a file, or a website. You can take and share notes, brainstorm together on a whiteboard or work on a PowerPoint presentation. Or you can simply schedule a SfB Meeting and share and collaborate with others both inside and outside. Note: More information and guidance on how to get the most out of SfB is here: IT User Guides 10.1 First time start Our SfB services are hosted by Cirque, who provide you with a telephone number which is associated to your SfB application. Please perform the following steps: 1) Set a new SfB password by visiting, a) On the webpage, type in your address b) You will then receive an with a link to a web page, where you need to specify a new password. c) Visit the link in the , and follow the instructions to specify the new password. (We recommend that you set the password to be the same as your computer logon password.) 2) Open the SfB application on your computer 3) When prompted, type in your SfB password that you just created 4) When asked if you want to save your sign-in info click Yes. 5) When prompted to accept a certificate for Cirque place a tick in the Always trust this server box and click the Connect button. TIP: In depth guides can be viewed from our IT User Guides site: To find someone The quickest way to find someone via SfB is to launch a search by typing the person s name or initials in the search box on the SfB main window. The results display automatically. TIP: You can add Skype, OCS and Lync contacts to SfB and stay in touch with them using SfB 10.3 Your SfB contacts Your Contacts list simplifies your communications and lets you see presence and contact information for the people most important to you. Contacts from your Outlook will automatically synchronize with SfB (please allow time for synchronization when editing your contacts in Outlook). It is handy to add the people you expect to be interacting with regularly. Page 18/20

19 To add someone as a contact: Use SfB search to find the person you want to add Right-click the person s listing in the search list Click Add to Contact List Click a group where you want to add your new contact 10.4 Collaborating and sharing Start collaborating with anyone from your Contacts by double-clicking a contact from the list to start a messaging conversation Once connected, you can start sharing by: Press the Present button (looks like a monitor) In the Present tab, you have the following options: o Click Desktop to show the entire content of your desktop. o Click Program if you want to share just an open program, and then double-click the program you want 10.5 Create a Conferencing meeting It is easy to schedule a meeting using Outlook. Do the following: Open your Outlook calendar, and on the Home tab, click New SfB Meeting. In the meeting request, add recipients, a subject, agenda, and date/time. Page 19/20

20 The meeting request contains the meeting link and all necessary conferencing and audio information needed by the participant for dial-in and join the meeting Voice Telephony Your primary telephone will be the softphone provided by SfB. You will need a headset to use the softphone, where calls can be made to other colleagues and also to external people or companies just like you would do using a traditional phone on your desk. Make a SfB call (computer audio) 1) Pause on a contact s picture. 2) Click the Phone button to call the contact using SfB, or click the arrow next to the Phone button and select a number. Call using the dial pad 1) Click the Phone icon in SfB. 2) Click the numbers on the dial pad or type the number in the search box, then click Call. SfB calls the number just like a regular phone. If the dial pad icon is not visible, or you are not able to make an external phone call please contact MVOW IT support by IT@mhivestasoffshore.com Page 20/20