Adviser Online Services Guide

Transcription

1 INSERT IMAGE HERE Adviser Online Services Guide ADVISER USE ONLY MAY 2014 ANZ WEALTH

2 Contents My preferences 1 Changing your online password 3 Changing your address 3 Data feed registration 4 Manage staff access 6 Receive Notifications 7 Account access landing page 10 Search functions 11 Client search 11 Employer fund search Advanced search Employer fund search 11 Employer fund summary 12 Advanced search 12 Account details 13 Policy snapshot 14 Benefit quote 16 Transaction options 17 Capital Gain/Loss Tools 18 Realised and Unrealised reports Capital Gain/Loss Calculator Realised and Unrealised reports 19 Capital Gain/Loss Calculator 20 Transaction history 22 Transaction status 24 Submitted transactions 26 Commission history 27 Statement 28 Centrelink Schedules 29 Transaction confirmations 30 Switch for non OneAnswer products 31 Switch authorisation and confirmation 36 Switch confirmation 36 Transact online 37 New application 37 Saved transactions 38 Client reports 39 Report confirmation 44 Adviser reports 45 Report confirmation 49 Requested reports 49 Scheduled reports 51 Edit notification 52 Edit report frequency 53 Transactions 54 Retail claims 55 Claims details 56 Group claims 57 OneView Life 57 Confirmations 57 Alerts and prompts 58 Online calculators 58

3 1 Adviser Advantage Adviser Advantage provides convenient online services to make managing your clients and doing business with OnePath, easier. Adviser Advantage allows you to access OnePath product information, technical knowledge, sales tools and business resources. My preferences The My preferences page allows you to perform general administration activities. After logging in to Adviser Advantage, select My preferences from the left hand menu.

4 The My preferences page will enable you to: Change your password Change your address Register for DataFeeds Access User Management Set your Notification preferences Set your mailing preferences

5 2 3 Changing your online password You will be prompted to change your password every 90 days, however if you wish to change your password at any other time, select Change your password from My preferences page. Changing your address Select Change address from My preferences page. Enter your new address in the new address and confirm address fields. Click Change my address to submit your request. You will then receive a confirmation of the change.

6 Data feed registration To register for Data Feeds, click on the link from the My Preferences page. In the new window, select your preferred software and click submit. You will then be notified of your user ID. You can also register for OnePath transaction data feeds from within Account Access, click the Data feeds tab in the menu bar, and click Registration.

7 4 5 Click on the Xplan and Visiplan registration guide link for further information regarding Data Feeds. Once you have registered and received your OnePath Datafeed user ID, enter this information into your software application.

8 Manage staff access The staff management and reporting facility allows you to: Generate reports about your advisers and their clients business with OnePath Arrange staff and advisers into organisational groups to make reporting and user management functions more efficient Delegate staff access to Adviser Advantage and enable them to perform reporting and staff management functions on your behalf Create, edit, view and delete staff access to Adviser Advantage A guide to managing staff access on Account Access can be obtained by contacting the National Contact Centre or your BDM.

9 6 7 Receive Notifications Online confirmations, alerts and prompts for certain products and processes are available to be viewed in Account access. To set your delivery preference for transaction confirmations choose one of the 3 radio buttons under the Confirmations heading

10 To receive alerts and prompts please select Yes under the Alerts and Prompts heading

11 To update or provide the address we will use for these processes please click on the Update my address button. 8 9

12 Account access Access reports and transact online to efficiently manage clients portfolios. Account access landing page From the landing page you can: 1. Search for a client or employer fund To search for a client, enter their surname, business name or policy number in the field provided. To search by Employer Fund, select the Employer Fund radio button and enter the fund s name in the field provided. Click Search to begin your search. To access more detailed search options, click Search in the menu bar, or click the More search options link. 2. Account access news Provides updates on the latest account access enhancements, plus quick and useful tips on how you can use account access to help you help your clients, and enhance your business. 3. Last 5 reports completed - View any of the last five reports completed by clicking the report name. To access a list of all your reports, click Reports> Requested reports from the menu bar, or click the All reports link. 4. Help Click How to use this site or View User guide to download the user guide. 5. Quick links Clicking these buttons allows you to navigate to other Account access functions. Home clicking Home will take you back to the landing page Search will enable you to further define your search criteria Transact online clicking Transact online will take you to create new or access saved applications Reports allows you to view, run or schedule regular Adviser or Client reports Data feeds allows you to receive your client portfolio data in your financial planning software. Datafeeds is only available for registered advisers In progress allows you to view transactions, Retail claims and Group claim details Notifications - allows you to view Confirmations and Alerts and prompts OneView Life - allows you to manage applications in suspense, access information about inforce policies and run reports to improve client management Tools access online calculators

13 10 11 Search functions Client search You can search for a client using an initial or part of a name e.g. if you type the letters McG, Account access will return results for all names beginning with these three letters, e.g. McGeorge, McGowan, McGregor, etc. This search capability does not apply for the policy number field. An exact match of the policy number must be entered for a search to be successful. The Search results page will list all clients that matched your search criteria. To view further details on a particular client, click on the client s name. Employer fund search You can search for an Employer Fund using only part of a fund s name, but you must enter at least 3 characters to start the search. The Employer Fund search results page will list all funds that matched your search criteria. Click on a fund name to bring up a list of all your clients who are members of that particular fund. For further details on a fund member, click on that member s name.

14 Employer fund summary Employer fund summaries are available for Integra Super employer funds. To view the fund summary 1 for an employer fund, click the fund name in the Employer Fund search results page. To view a list of members belonging to the fund, click Member list. The summary page displays the following: Employer fund summary plan name and number current number of employees total fund value at a certain date Default investment options investment fund name and investment options Administration fees Category details benefit information fee structure and fees charged Advanced search The advanced search option allows you to search by more specific search criteria such as postcode, suburb and state. It also allows you to search for more than one client at a time and to nominate how you would like the search results returned (i.e. by name, postcode or suburb). To access the advanced search options, click Search in the menu bar, or click the More search options link on the Account access landing page. 1 Not all fees applicable to the plan are displayed. Investment management fees and some other fees are excluded. Fees and insurance details may vary on an individual basis. Refer to the Product Disclosure Statement for details.

15 12 13 To search by postcode to bring up multiple clients, enter each postcode separated by a comma, then click Search. You can select how many results you would like per page, and in what order you would like your results to appear (i.e. by name, postcode or suburb). To view further details for a particular client listed on the Search results page, click on the client s name. Account details A client s Account details page displays that client s personal details along with various information 2 for their OnePath/ANZ investment, retirement, superannuation and life risk (insurance) products.

16 By using the drop down menu provided under each product you can access a policy snapshot, policy details, submit an online transaction request, run a transaction history, view a transaction status or your commission details, view your transaction confirmations, make a switch request, download a current statement or view a submitted transaction. Centrelink Schedules are also available for Pension policies. Capital Gains/Loss Tools are available for Investment policies. For those clients with a Corporate Super Defined Benefit policy, the drop down options available will be benefit quote and transaction history. To create a report for the client, click the Create report link. To print the page, click the Print page link. To return to your search results, click Return to Search results. To choose another client, enter the new surname in the Quick Search field at the top of the page and click Go. This Quick Search option is available on the top of every page on account access. Policy snapshot A policy snapshot is a one page summary outlining your client s investment details and performance for the current financial year or a chosen date range. To run a policy snapshot, bring up your client s Account details page and select Policy snapshot from the drop down menu under the selected product. Policy snapshot details vary between investment, superannuation and insurance products. Investment and Superannuation policy snapshots generally include: policy provider and owner details policy/member number commencement date current units held and unit price account movement and balance Future investment strategy Pension payment details Regular investment plan & regular drawdown plan details Auto rebalance details 2 Account balances will generally reflect the value as of close of business on the previous business day. The values shown are not guaranteed and may not include all fees.

17 14 15 Life risk insurance policy snapshots generally include: policy provider and owner details life and amount insured cover expiry annualised cover premium beneficiary details. Note: Policy snapshot is not available for Corporate Super Defined Benefit policies. To change a policy snapshot period you can: select a new date from the drop down calendar menus click the calendar icon choose a particular annual statement period If a client holds more than one product, you can view policy snapshots for their other products by selecting the appropriate product from the drop down menu on the top left side of the page. You can also select to view details for their other products by using the adjacent drop down menu. To create a report for this client, click the Create report link at the top right of the page. To print this page, click the Print page link.

18 Benefit quote The benefit quote page is available for Corporate Super Defined Benefit members only. The details will default to the last available date. Benefit Quote information generally includes: your details defined benefit quote superannuation components preservation details insured benefit details To create a report for this client, click the Create report link at the top right of the page. To print this page, click the Print page link. If a client holds more than one product, you can select to view details of their other products by using the drop down menu on the top left side of the page.

19 16 17 Policy details The policy details page is a one page summary outlining your client s account features. Please note that this page is not available for all product types. Policy details information generally includes: Preservation details Benefit Details Superannuation Components BPAY information Direct Credit information Pension Components MoneyForLife details Adviser Service Fee details Rebate details Additional information Beneficiary details Reversionary Pension Details Joint Investor flag

20 Transaction options OnePath s online account maintenance and transaction forms allow you to update and transact on your clients OneAnswer policy. The online forms provide you with a quick and efficient alternative to existing paper-based forms. The Transaction options page allows you to submit online transactions for your clients. The available forms will differ depending on the type of product that is held, but generally, the available forms are: Change of details Switch Additional Investment Regular investment plan/ regular drawdown plan Withdrawal Apply for insurance online (for OA Personal Super only) Clicking on the name of the form will launch the form in a new window. Should you require any assistance in completing the form, click on the link to the User Guide in the top right hand corner.

21 18 19 Capital Gain/Loss Tools The Capital Gain/Loss Tools are available from the drop down menu on the Account details page. This option is only available for the following OnePath and ANZ products: OnePath OneAnswer Investment Portfolio ANZ OneAnswer Investment Portfolio OptiMix Trusts Some Wholesale Trust products The Capital Gain/Loss Tools page enables you to: Run a Realised report Run an Unrealised report Enter scenarios in the calculator To access these options, click on the orange square which will then expand the section.

22 Realised and Unrealised reports Realised Report This report details the capital gains and/or losses per tax lot realised on the disposal of your client s investments from the date your client s OnePath account commenced to the date the report is produced. Information provided in this report can be used to track and review the disposal of units. Unrealised Report This report details the unrealised gain or loss position for each tax lot per investment fund within your client s portfolio based on the latest available unit price for each investment fund 3. The report also details the total unrealised gain or loss for each investment fund within your client s portfolio. Information contained in this report may be used to gain a better understanding of your client s current unrealised capital gain or loss position and may assist with decisions about the potential disposal of investments. 3 The unit price used for this report may not be the most recent unit price. OnePath does not guarantee that the values shown are completely up to date or include all client data for the client. Please refer to the disclaimers on the reports To run the report, select your required report by clicking on one, or both of the boxes next to the report name and click Run Report. The report(s) will then open in a PDF format in a new window. Capital Gain/Loss Calculator The Capital gain/loss calculator enables you to estimate the capital gain or loss that may be realised from the disposal of investments within your client s portfolio. You and your client can create different what if scenarios by varying the proportion of each investment fund to be withdrawn. The calculator allows you to determine a Capital Gain position based on: percentage of funds to be withdrawn dollar value to be withdrawn number of units to be sold

23 20 21 Select the basis for specifying the proposed amount to be withdrawn by clicking on the applicable radio button. Create a scenario by entering a proposed withdrawal amount for each investment fund in your client s portfolio. A different amount can be specified for each investment fund. Click on Calculate. To create a new scenario and perform another calculation you can either: Click Reset or Click on a radio button To print the results of the calculation, click on the Print button.

24 Transaction history To display a client s transaction history, bring up the client s Account details page and select Transaction history from the drop down menu under the required product. You can filter the transaction history by: Transaction type Investment fund You can also change the transaction history period by: selecting a new date from the drop down selecting a fixed statement period To view all transactions since the start of the account select From inception from the fixed period drop down If a client holds more than one product, you can view transaction histories for their other products by selecting the appropriate product from the drop down menu on the top left side of the page. You can also select to view details for their other products by using the adjacent drop down menu.

25 22 23 For a Corporate Super Defined Benefit policy, the transaction history of the policy will only display the date, transaction type and amount. You will still be able to view transactions for a specified period. To create a report for this client, click the Create report link at the top right of the page. To print the Transaction history, click the Print page link. To download the data into CSV (comma separated value) format, click Export page and follow the on screen instructions to download the file.

26 Transaction status You can view transactions in progress (for applications, switches, contributions and redemptions) for either an individual client 4, or for all of your clients. To display a transaction status for a client s product, bring up the client s Account details page and select Transaction status from the drop down menu under the required product. 4 You may only view transactions in progress for an individual client if that client has transactions currently in progress, or if their transaction has been finalised within the last 30 days. If the option is not available in a product s drop down menu, your client has no transactions in progress for that product.

27 24 25 Work in progress items shown will include all retail and corporate products (i.e. no life risk products). To view a submitted form for a OneAnswer policy, click on the Ref no. This will launch the form in a PDF format in a new window. Transactions will be listed as In progress, Awaiting or Finalised. Items flagged as Awaiting include a list of the outstanding requirements (e.g. awaiting funds, DOB). Finalised transactions will be available to view for 30 days. To return to the client s Account details page, click the client s Policy number. To view a complete list of all of your client s current transactions in progress, click In progress > Transactions from the menu bar, or run a Work in progress Adviser report 3. A link is available to Riskworks Case Management to view the progress of submitted online insurance applications that require further underwriting. NOTE: you will need to be registered with Riskworks and provided with a user id and password in order to access this function.

28 Submitted transactions When an online form has been finalised by OnePath for a OneAnswer policy the original request is available for view. To view this, select Submitted transactions from the drop down menu and click Go.

29 26 27 Commission history You can view your commission history details at a policy level for all transactions processed on the previous business day up until 12 months prior. To display commission history details for a client s product, bring up the client s Account details page and select Commission history from the drop down menu under the required product and click Go.

30 Commission history details include: event type (e.g. new business, adviser service fee) commission type (e.g. servicing, initial) premium total amount (including GST) date commission was processed To run a report on commissions earned for a range of clients, click Reports > Adviser reports > My commission by Sales Account 5 from the menu bar. Statement You can view your client s most recent statements online. To display a client s product statement, bring up the client s Account details page and select Statement from the drop down menu and click Go. A PDF with the client s statement will open in a new window. For Investment products, Distribution and Consolidated tax statements can also be viewed. 5 Refer to the section on Adviser reports for further information on this functionality.

31 28 29 Centrelink Schedules The Centrelink schedule option provides your client s most current schedule to either print or save. To view a Centrelink Schedule for a pension policy, select Centrelink schedule from the drop down menu under the required product and click Go. A PDF with the client s schedule will open in a new window and can be saved or printed.

32 Transaction confirmations You can view transaction confirmations for individual clients (for selected products) To display the transaction confirmations for a client s product, bring up the Account details page and select Transaction confirmations from the drop down menu under the required product and click Go. Click on the PDF icon of the confirmation you wish to view. The PDF will open in a new window and can be saved or printed.

33 30 31 Switch for non OneAnswer products To help you manage your client s investments online, you can use Account access to request switches on behalf of your client s investment, personal superannuation 6 and retirement products 7. To execute a switch request, bring up the client s Account details page and select Switch from the drop down menu under the required product. A switch can be performed in four simple steps. Step 1 - Terms of use Before progressing with the switch request, read the General Terms of Use for conducting a switch. To accept the conditions, click I Agree. 6 Online switching is not available for Employer Super products. 7 Fees and a buy/sell spread may apply for your clients when switching between investment funds. For information on fees, contact Adviser Services or refer to the relevant Product Disclosure Statement (PDS).

34 If you do not agree to the terms of use, click Cancel to exit the page. You will be taken back to the client s Account details page. Step 2 Change current allocations The column titled Current allocation of funds outlines in percentile form where your client currently has money invested 8. To change these investment allocations, enter your allocations in the boxes under the column titled New allocation of funds. Please note, allocations may only be entered as a percentile (%).

35 8 Switch percentage allocations can be to 2 decimal places 32 33

36 When you have entered all details relating to a new allocation, click Next. You can cancel the switch request at any time by clicking Cancel. This will take you back to the client s account details page. You can also re-visit the previous page at any time during the switch process by clicking Back. Step 3 Change future allocations The column titled Current allocation of future funds outlines where your client wishes to allocate any funds that will be invested in the future 9. To change where your client s future superannuation contributions will be invested, enter the new allocations in the boxes under the column titled New allocation of future funds. All allocations may only be entered as a percentile (%). When you have entered all details relating to a new allocation, click Next. 9 The ability to switch future allocations only applies to superannuation investments.

37 34 35 Step 4 Review and confirm details Once you have confirmed all switch details are correct, click Submit. If you wish to make any changes, click Back. This page allows you to review all changes you have made to your client s fund allocations for both current allocations and future contributions.

38 Switch authorisation and confirmation The switch authorisation page asks you to confirm you have been given the proper authorisation by your client to perform switch requests on their behalf. If you have proper authorisation, tick the Yes box, then click Next. If you do not have proper authorisation click Cancel to be taken back to your client s account details page. Switch confirmation The switch confirmation page contains a message stating that the switch has been accepted for processing by OnePath.

39 36 37 The confirmation will show: your adviser details date the switch request was submitted switch reference number details of new allocations for your client s current account balance and future contributions Upon entering this page, a print pop up box will appear. It is mandatory you print this confirmation page and have your client sign and date it for your client file. Transact online OnePath s online application forms allow you to complete and submit new business applications for all OneAnswer products as well as apply for insurance online for OneAnswer Personal Super policies. The online forms provide you with a quick and efficient alternative to existing paper-based forms. New application To create a new application, select Transact online from the toolbar and select New application from the drop down menu. This opens a new Apply online page.

40 From the Product drop down menu, select to create an application for: OneAnswer Frontier Investment Portfolio OneAnswer Frontier Personal Super OneAnswer Frontier Pension Select which OnePath sales account you wish to use for this application from the menu. Click on the Start Application button to open the online application form. Note: if you require assistance in completing the New Business application form, select the User guide link in the top right hand corner to open the New Business user guide. Saved transactions If you do not complete your application, you can save it and return to it at a later date. This includes any online life insurance applications. Note: New business applications, Change of details and Switch maintenance forms can be saved. Saved transactions can be accessed by clicking Transact online on the toolbar and selecting Saved transactions from the drop down menu.

41 38 39 Saved and Submitted transactions can be viewed here. To view a saved transaction, click on the customer s name. This will take you to the incomplete online form. To view a submitted transaction you can click on the customer s name or the View link. Online life insurance applications are only able to be recommenced within 30 days of the submitted new business application. Note: submitted maintenance forms can be viewed from the Submitted transactions section.

42 Client reports Client reports help you with the ongoing review and management of your client s investments by providing a snapshot of a client s portfolio at a particular point in time. These reports can be run once off, or set up to run on a regular basis. You can also run more than one report at a time e.g. for a husband and wife, or for all your clients living in a particular postcode. Client reports are simple to set up and include details on your client s: portfolio, account and fund asset allocation fund performance details policy snapshot for the current financial year policy details transaction history for each product For clients who hold a OneAnswer policy, additional reports have been developed to provide a more comprehensive review of your client s portfolio. These reports are: Account valuation report OneAnswer net wealth position Account management snapshot Account performance review To begin a client report run, click Reports > Client reports from the menu bar. From here you can run a client report in four simple steps. Step 1 Search for your clients Search for the client/s you want to include in your report run by entering your criteria in the fields provided. You can also search by Employer Fund by selecting the radio button at the top of the search field.

43 40 41 When using more than one criteria within a field, e.g. multiple postcodes, separate each entry with a comma. Once you have entered your search criteria, click Search. Step 2 Select your clients The search results page will list all clients that matched your search criteria. Select the clients on whom you wish to run a report by clicking in the grey boxes on the right hand side of the page. To select all clients, click the Select all green box. Once you have selected the clients for whom you would like a report, click Next. Please note: You may only run a maximum of 20 clients per report run. Step 3 Set up your report Confirm the clients you have chosen for the report run by checking the list of names on the far left hand side of the screen.

44 You can add further clients by clicking Add more clients. This will take you back to the client search page where you can re-select the client criteria for your report run. The clients you originally selected will remain on your selected list. The additional OneAnswer reports will display in a list below the Client Reports section. Select the dates for the reporting period required and select the required report by clicking the checkbox. Note: You can only request up to 100 reports at any given time. If you have requested a report and it has not come through, you may have requested more than 100 reports in the last seven days. Completed reports are automatically deleted after seven days.

45 42 43 Choose the sections you want to include in the report by clicking the corresponding grey boxes on the far right hand side of the screen. To view a PDF sample of each report section, e.g. portfolio composition, click on the name of each report section. You can also edit your adviser details 10 and add your comments for the report by clicking the appropriate links. Once you have selected the sections you want to include in the report, and added your adviser details and comments, click Next. Step 4 Set up your report schedule Report scheduling and delivery allows you to decide how often you would like to receive a report. If you would like to receive an notification when your report is ready, tick the yes box and enter your address in the field provided. Select from the drop down menu to choose the frequency you require for your report. You can choose to have your report run only once, or receive it monthly, quarterly or annually. Note: Report scheduling is not available for Additional OneAnswer Client Reports. 10 Editing your adviser details here will update your details for this report only. To update your adviser details with OnePath permanently, contact Adviser Services on

46 If you choose to receive your report on a regular basis, you can also select the number of times you wish to receive the report by typing into the box provided e.g. you can choose to receive a monthly report for 4 months. Select the start date you want your report run to begin by clicking on the drop down calendar menus, or by clicking the calendar icon. Your report cycle will begin from the date you choose. Once you have completed all details on this page, click Run report to start the reporting process. Report confirmation The report confirmation page outlines details of the report you have requested including the type of report, report frequency, and the address to which the report notification will be sent.

47 44 45 If you would like a copy of this page for your records, click Print page. Note: Exception messages may appear for Additional OneAnswer Client Reports where date range parameters selected are not valid. Adviser reports Adviser reports detail information specific to your adviser business to help you with administration, marketing and client management. To begin an adviser report run, click Reports > Adviser reports from the menu bar. From here you can run an adviser report in 3 simple steps. Step 1 Select your report Reports available to run: business report - by sales account or product client contact list client balances or portfolio balances MoneyForLife account balance employer fund list employer fund or life risk report commission report - by sales account work in progress report

48 To view a sample of each report, click the PDF link View sample report on the right. Choose which report you would like to run by selecting a corresponding radio button on the far right hand side of the screen and clicking Next. Step 2 Set up your client filters The search filters available vary according to the type of report you choose to run.

49 46 47 Use the filters to select the information you want to include in your report. For example, you can set up a report of all your clients who are nearing retirement (between ages 58-60) and have an OnePath superannuation or investment product. This report could be used to encourage retirement planning (pensions and annuities). You can choose: how you would like your search results sorted a specific name for your report your report format (i.e. to print or download into Excel) Once you have entered your report filters click Next. Step 3 Set up your report schedule Report scheduling and delivery allows you to decide how often you would like to receive a report. If you would like to receive an notification when your report is ready, tick the yes box and enter your address in the field provided.

50 Select from the drop down menu to choose the frequency you require for your report. You can choose to have your report run only once, or receive it daily, weekly, fortnightly, monthly, quarterly or annually. If you choose to receive your report on a regular basis, you can choose the number of times you wish to receive the report by typing into the box provided e.g. you can choose to receive a quarterly report for the next 6 quarters, from your selected start date. Select the start date you want your report run to begin by clicking on the drop down calendar menus, or by clicking the calendar icon. Your report cycle will begin from the date you choose. Once you have completed all details on this page, click Run report to start the reporting process.

51 48 49 Report confirmation The report confirmation page outlines details of the report you have requested including the report filters selected, report frequency, and the address to which the report notification will be sent to. If you would like a copy of this page for your records, click Print page. Requested reports The requested reports function allows you to check on the status of reports you have requested, and download any reports which have been delivered. To access your requested reports, click Reports > Requested reports from the menu bar.

52 The requested reports page shows you the status of all reports you have requested online. Details of the report name, date requested and date completed are provided 11. A report s completion status is indicated by a coloured button. Green indicates a report is complete and ready to print or download. Amber indicates a report run is still in progress. To avoid having to check if your report is available, you can nominate to receive an when your report run has completed 12. To view a completed report, click the report name. To download the report as a Microsoft Word document or PDF, click on the links next to the report name. A new window will open showing the report you have selected. Reports can be viewed online, printed or exported to Excel. 11 You can only request up to 100 reports at any given time. If you have requested a report and it has not come through, you may have requested more than 100 reports in the last 7 days. Completed reports are automatically deleted after 7 days. 12 Refer to the section on Report scheduling and delivery within either Adviser reports or Client reports for further information on this functionality.

53 50 51 To view other pages within a report, click the white arrow icons. To go to a specific page within the report, enter the page number you require in the field provided and click the Page icon. To undertake a search within the report, enter the information you are looking for in the field provided and click the magnifying glass. To print the report, click Print. Scheduled reports The scheduled reports function allows you to make changes to your report schedules. You can edit the report frequency, your notification address, or delete a scheduled report all together. To access your scheduled reports, click Reports > Scheduled reports from the menu bar.

54 The scheduled reports page displays a list of all the reports you have requested to receive on a regular basis. Details include the initial date you requested the report, the frequency of the report, and the date the report schedule will end. To edit the frequency of a report delivery, or to edit the a report notification is sent to, click the pencil under the Edit schedule column. To cancel a scheduled report, click the trash can under the Delete column. After you have clicked the trash can, a window will pop up and ask you to confirm if you want to delete the scheduled report. Edit notification If you do not currently receive an notification when your report run is complete, you can set this up by ticking the box marked yes and entering your address in the field provided. To change the address your report notification is sent to, enter your new in the field provided and click Save.

55 52 53 Edit report frequency To change the frequency of a report, click the drop down menus and make your selection. To select a new start date for the report, click the drop down calendar menu, or click the calendar icon. Once you have made all your changes, click Save.

56 Transactions The transactions function allows you to check on the status of all your client s applications, switches, contributions, redemptions and client updates currently in progress. To check on the status of all your client s transactions in progress, click In progress > Transactions from the menu bar. Work in progress items shown will include all retail and corporate products (i.e. no life risk products). A list with all the current transactions in progress for your clients will come up. Transaction statuses will be flagged as In progress, Awaiting or Finalised. You can view finalised transactions for 30 days. Details will include: date the transaction was received and modified transaction type transaction status outstanding requirements transaction amount

57 54 55 To view further information on a client, click the policy number next to that client. This will take you to that client s Account details 13 page from where you can access the information you need. To download the data to your desktop (CSV format), click Export page. You can also view the status of a transaction for a particular client by running a client search and then clicking Transaction status in the drop down menu below the required product on your client s account details page 14. You can view the online form that has been submitted for your client by clicking on the Reference number. This will then launch a View Forms window where the form(s) can be viewed or printed in a PDF format. Retail claims The retail claims function allows you to check on the status of all current retail claims in progress for your business. To check on the status of all retail claims in progress, click In progress > Retail claims from the menu bar. A list with all the current claims logged by your clients will display. 13 Refer to the section on Account details for further information on this functionality. 14 Refer to the section on Transaction status for further information on this functionality.

58 Details include: client name policy and claim number claim type (e.g. income protection, TPD, etc.) claim status date the claim was received Claim statuses are listed as Current, Pending, Finalised or Declined. Finalised claims are available to view for 365 days. Declined claims are available to view for 30 days. To view further details on the progress of a claim, click the claim number. To print this page, click Print page. To download the data to your desktop (CSV format), click Export page. Claims details The claim details page displays further claim information including a client s personal details, the last 5 logged administration activities for the claim, and the claim s payment history. You can select a fixed period for the payment history by choosing the required financial year from the drop down menu and clicking Go. To print the page, click Print page. To return to the complete list of claims in progress, click Return to Claims list.

59 56 57 Group claims Group claims is a function utilised by Group Administrators only. OneView Life The OneView Life function allows you to manage your OneCare applications in suspense, access information about inforce policies and run reports to improve client management To check the status of a OneCare application or policy, click OneView Life from the menu bar. The OneView Life page will appear in a new window. Confirmations The confirmations page displays all of your available transaction confirmations for your clients (selected products only) To open the confirmation click on the PDF icon and you will then be prompted to open or save the PDF. Once you have opened the PDF it will be listed as read.

60 Alerts and prompts The Alerts and prompts page displays all of your current alerts and prompts (for selected products only) and the action that is required You can mark an alert or prompt as read by clicking on the flag. Alerts and prompts are only available to view up to 30 days from the Action by date. Online calculators Use the range of online calculators to work out fees, commissions and asset allocations for OneAnswer and OptiMix, salary sacrifice and much more.

61 58 59 To access the range of calculators, click Tools > Calculator from the menu bar. The resulting page lists OnePath s range of online calculators including: technical (pensions, salary sacrifice and aged care) product calculators (OneAnswer, OptiMix, Integra Super) calculators for investors

62 Connect with us Adviser Services onepath.com.au OneAnswer, GPO Box 5306, Sydney NSW 2001 OnePath Funds Management Limited ABN AFSL OnePath Custodians Pty Limited ABN AFSL RSE L M5249/1014