Hospital Admissions... Page 17. Login Page...Page 3. My Family s Records.Page 18. Home... Page 4. Message Center. Pages 5-7

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2 Login Page....Page 3 Home.... Page 4 Message Center. Pages 5-7 Inbox...Page 5 Sent Messages.Page 5 Get Medical Advice...Page 6 Request Rx Refill.. Page 6 Ask Customer Service. Page 7 Appointments... Pages 8-10 Upcoming Appointments.. Page 8 Cancel Appointments. Page 8 Past Appointments.. Page 9 (View After Visit Summary) Request an Appointment. Page 10 My Medical Record.. Pages Test Results. Page 11 Hospital Admissions... Page 17 My Family s Records.Page 18 Family Access Settings...Page 18 Billing & Insurance...Page 19 Pay My Bill Page 19 Administrative Pages Administrative Info... Page 20 Wallet Card.Page 21 Terms and Conditions..Page 21 Preferences.Page Change Address. Page 22 Change Password Page 22 Notifications..Page 23 Set Preferences Page 23 Printing.. Page 24 Contacts for Assistance..Page 24 Current Health Issues... Pages Medications.. Page 13 Allergies... Page 14 Immunizations. Page 15 Preventative Care...Page 15 Health Summary... Page 16 Download Summary. Page 16 Medical History.. Page 17 2

3 Use this page to: Login to your MyChart account Reset your username or password Access Parkview s Privacy Policy Review MyChart FAQ s View the Parkview Notice and Disclosure View the MyChart Terms and Conditions Obtain a copy of the Proxy Access Form 3

4 The Home page has important information under the You Might Want To section. You can click on these items to quickly access that information. You can also send a message to your doctor s office or view your health summary using the quick buttons. 4

5 Inbox Read Your Messages Click on Message Center Click on Inbox Items in bold indicate a new message Click on the subject to read the message Delete a Message Click to the box next to the message(s) you want to delete At the bottom of the list of messages, click Delete Sent Messages Read Your Messages Click on Message Center Click on Sent Messages Click on the message you wish to view. Delete a Message Click to the box next to the message(s) you want to delete At the bottom of the list of messages, click Delete 5

6 Get Medical Advice Click on Message Center Click Get Medical Advice To the office of: Select the physician s name from the list, if multiple are listed Select the appropriate subject from the list Type your Message Click Send Reminder: This is NOT for urgent medical advice. Please allow 2 business days to receive a response. Request Rx Refill Click on Message Center Click on Request Rx Refill Click on the box(es) for the prescription(s) you wish to have refilled Add any notes/comments in the box Click Continue Select a Pharmacy from the drop-down list OR select Other from the list and specify Pharmacy instructions in the blank box Select a Pharmacy Pick-up date and time Click Submit Request Reminder: Please allow 2 business days to receive a response. 6

7 Ask Customer Service Select Message Center Select Ask Customer Service Type a description in the Subject Select a Regarding topic from the drop down Type your message Click Send Reminder: Please allow 2 business days to receive a response. 7

8 Upcoming Appointments Click Appointments Click Upcoming Appointments To view more details or to cancel the appointment, click on the date/time for the specific appointment If you wish to cancel the appointment, click Cancel this Appointment Cancel Appointments Click Appointments Click Cancel Appointments Click the radio button next to the appointment you want to cancel, click Continue Select a Cancel Reason from the drop-down list Add any comments, as needed Click Confirm Cancellation 8

9 Past Appointments Click Appointments Click Past Appointments View the list of past appointments View your After Visit Summary Click anywhere on the row to view more details regarding this appointment Your after visit summary will now appear showing details of your visit 9

10 Request an Appointment Click Appointments Click Request an Appt Select the physician you wish to see from the drop-down list Select the Reason for Visit from the drop-down list Select your preferred date range Select your preferred times Enter any comments Click Send 10

11 Reminder: Please allow 2 business days to receive a response. Test Results Click My Medical Record Click Test Results Click on the row of the test result you with to view in more detail View the components of the test result Compare to Past Results Click Apply o The values will appear at the bottom of the page o You can make various selections regarding how the results appear Table Table by Date Line Graph You can also compare this test result to past results by clicking Compare to Past Results Select either a number of values or a date range for values you wish to view 11

12 Current Health Issues Select Medical Record Select Current Health Issues Request a Health Issue be Added to your Medical Record Click the green + In the search field, type the name of the health issue you wish to add Click Search Click on the issue from the list that you want to have added Add the date that the health issue began Enter any additional comments, if necessary Click Accept 12

13 Request a Health Issue be Removed from your Medical Record Click the red - Add comments for why this health issue should be removed from your medical record Click Accept Medications Click My Medical Record Click Medications Request a Refill Click Request a Refill either at the top of the page or next to the medication you wish to refill Add comments, if needed Click Continue Select a Pharmacy from the dropdown list OR select Other from the list and specify Pharmacy instructions in the blank box Select a Pharmacy Pick-up date and time. Click Submit Request Reminder: Please allow 2 business days to receive a response. 13

14 Allergies Click My Medical Record Click Allergies Request an Allergen be Removed Click the red - Add a description about why the allergen should be removed Click Accept Request an Allergen be Added Click the green + Type the allergen in the search field Click Search Click on the allergen you want to request be added From the list, select the reaction(s) you had to this allergen To select multple reactions, hold the CTRL key while clicking on the reactions. Click Accept 14

15 Immunizations Click Medical Record Click Immunizations Preventative Care Click Medical Record Click Preventative Care To request an appointment for a preventative care item: o Click the box next to the preventative care item o Click Request an Appointment o Select the physician you wish to see from the drop-down list o Select the Reason for Visit from the dropdown list o Select your preferred date range o Select your preferred times o Enter any comments o Click Send Reminder: Please allow 2 business days to receive a response. 15

16 Health Summary Click Medical Record Click Health Summary View a summary of: o Current Health Issues o Medications o Allergies o Immunizations o Preventative Care Download Summary Click Medical Record Click Download Summary Type a password for your record Click Download Medical History Click Medical Record Click Medical History View a list of your medical history on record 16

17 Hospital Admissions Click Medical Records Click Hospital Admissions Click on the row of an admission to view more detail View the After Visit Summary from the Hospital Admission Health Trends Click Medical Records Click Health Trends Click on a report to view more details You can change the way the results are displayed by clicking on the selection you wish to view o Table o Table by Date o Line Graph 17

18 Family Access Settings Click My Family s Records Click Family Access Settings To access an account you have been given proxy access to, click on the row for that person s account View a list of the people who have been given proxy access to your account 18

19 Pay My Bill Click Billing & Insurance Click Pay My Bill Click Click Here to view your statements and pay your bill 19

20 Administrative Info Click Administrative Click Administrative Info To update your information, click send a customer service request Change Address Click Change Address Enter the necessary changes Click Accept Changes Note: Please allow 24 hours for your information to be updated Change Address Click Change Address Enter the necessary changes Click Save Changes 20

21 Wallet Card Click Administrative Click Wallet Card Click on Edit next to Medical Information or Insurance Information to add information from your medical record or comments to your wallet card Free text comments or click Load from Clinic to auto-fill in information Click Save Terms and Conditions Click Administration Click Terms and Conditions 21

22 Change Address Click Preferences Click Change Address Enter the necessary changes Click Accept Changes Change Password Click Preferences Click Change Password Enter the current password Enter the new password Click Save Password Change Security Question/Answer Select a new security question Type the answer to the question Click Save Ques/Ans 22

23 Notifications Click Preferences Click Notifications Check or un-check boxes for notifications you wish to receive Update your address, if needed Click Save Changes Set Preferences Click Preferences Click Notifications Scheduling Preferences Select any preferences you wish to have when scheduling Click Add Click Submit Changes Notification Preferences Select a notification method Check the boxes for the notifications you wish to receive Click Submit Changes Other Preferences/Caregiver Information Add any relevant information Click Submit Changes 23

24 On each page of the MyChart web portal, you will see a printer icon that will allow you to print information from each section. Click on the printer icon to print that section of your MyChart information Phone: mychart@parkview.com 24